Introduction to Service Engineering

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Publisher : John Wiley & Sons
ISBN 13 : 0470382414
Total Pages : 672 pages
Book Rating : 4.4/5 (73 download)

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Book Synopsis Introduction to Service Engineering by : Waldemar Karwowski

Download or read book Introduction to Service Engineering written by Waldemar Karwowski and published by John Wiley & Sons. This book was released on 2010-01-12 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.

Introduction to Product/Service-System Design

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Publisher : Springer Science & Business Media
ISBN 13 : 1848829094
Total Pages : 279 pages
Book Rating : 4.8/5 (488 download)

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Book Synopsis Introduction to Product/Service-System Design by : Tomohiko Sakao

Download or read book Introduction to Product/Service-System Design written by Tomohiko Sakao and published by Springer Science & Business Media. This book was released on 2009-11-27 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Introduction to Product/Service-System Design" contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples are the results of applying various theories developed in different countries and therefore accommodating diverse cultural differences. Providing a useful overall guide to the state of the art in theory and practice, each chapter covers the cutting edge of a different methodology or practice. The book’s focus on design is also evident in the discussion of how to anticipate and utilize the various dynamics within each dimension. "Introduction to Product/Service-System Design" will help improve working processes and inspire creative thinking for the wide range of people involved in designing a PSS: designers, marketing professionals, sales staff, production engineers, and service engineers. It can also serve as a reference book for university students on advanced courses.

Site Reliability Engineering

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Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491951176
Total Pages : 552 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Site Reliability Engineering by : Niall Richard Murphy

Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use

Introduction to Product Design and Development for Engineers

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Author :
Publisher : CRC Press
ISBN 13 : 1351372017
Total Pages : 423 pages
Book Rating : 4.3/5 (513 download)

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Book Synopsis Introduction to Product Design and Development for Engineers by : Dr. Ali Jamnia

Download or read book Introduction to Product Design and Development for Engineers written by Dr. Ali Jamnia and published by CRC Press. This book was released on 2018-06-12 with total page 423 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Product Design and Development for Engineers provides guidelines and best practices for the design, development, and evaluation of engineered products. Created to serve fourth year undergraduate students in Engineering Design modules with a required project, the text covers the entire product design process and product life-cycle, from the initial concept to the design and development stages, and through to product testing, design documentation, manufacturability, marketing, and sustainability. Reflecting the author's long career as a design engineer, this text will also serve as a practical guide for students working on their capstone design projects.

Introduction to Engineering Design

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Author :
Publisher : Elsevier
ISBN 13 : 0080509142
Total Pages : 405 pages
Book Rating : 4.0/5 (85 download)

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Book Synopsis Introduction to Engineering Design by : Andrew Samuel

Download or read book Introduction to Engineering Design written by Andrew Samuel and published by Elsevier. This book was released on 1999-10-22 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Engineering Design is a completely novel text covering the basic elements of engineering design for structural integrity. Some of the most important concepts that students must grasp are those relating to 'design thinking' and reasoning, and not just those that relate to simple theoretical and analytical approaches. This is what will enable them to get to grips with *practical* design problems, and the starting point is thinking about problems in a 'deconstructionist' sense. By analysing design problems as sophisticated systems made up of simpler constituents, and evolving a solution from known experience of such building blocks, it is possible to develop an approach that will enable the student to tackle even completely alien design scenarios with confidence. The other essential aspect of the design process - the concept of failure, and its avoidance - is also examined in detail, and the importance not only of contemplating expected failure conditions at the design stage but also checking those conditions as they apply to the completed design is stressed. These facets in combination offer a systematic method of considering the design process and one that will undoubtedly find favour with many students, teaching staff and practising engineers alike.

Introduction to Industrial Engineering

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Publisher : CRC Press
ISBN 13 : 1498706029
Total Pages : 408 pages
Book Rating : 4.4/5 (987 download)

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Book Synopsis Introduction to Industrial Engineering by : Avraham Shtub

Download or read book Introduction to Industrial Engineering written by Avraham Shtub and published by CRC Press. This book was released on 2015-12-22 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Firsthand Look at the Role of the Industrial Engineer The industrial engineer helps decide how best to utilize an organization’s resources to achieve company goals and objectives. Introduction to Industrial Engineering, Second Edition offers an in-depth analysis of the industrial engineering profession. While also providing a historical perspective chronicling the development of the profession, this book describes the standard duties performed, the tools and terminologies used, and the required methods and processes needed to complete the tasks at hand. It also defines the industrial engineer’s main areas of operation, introduces the topic of information systems, and discusses their importance in the work of the industrial engineer. The authors explain the information system concept, and the need for integrated processes, supported by modern information systems. They also discuss classical organizational structures (functional organization, project organization, and matrix organization), along with the advantages and disadvantages of their use. The book includes the technological aspects (data collection technologies, databases, and decision-support areas of information systems), the logical aspects (forecasting models and their use), and aspects of principles taken from psychology, sociology, and ergonomics that are commonly used in the industry. What’s New in this Edition: The second edition introduces fields that are now becoming a part of the industrial engineering profession, alongside conventional areas (operations management, project management, quality management, work measurement, and operations research). In addition, the book: Provides an understanding of current pathways for professional development Helps students decide which area to specialize in during the advanced stages of their studies Exposes students to ergonomics used in the context of workspace design Presents key factors in human resource management Describes frequently used methods of teaching in the field Covers basic issues relative to ergonomics and human–machine interface Introduces the five basic processes that exist in many organizations Introduction to Industrial Engineering, Second Edition establishes industrial engineering as the organization of people and resources, describes the development and nature of the profession, and is easily accessible to anyone needing to learn the basics of industrial engineering. The book is an indispensable resource for students and industry professionals.

Engineering Design

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Publisher :
ISBN 13 : 9781133277071
Total Pages : 672 pages
Book Rating : 4.2/5 (77 download)

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Book Synopsis Engineering Design by : John R. Karsnitz

Download or read book Engineering Design written by John R. Karsnitz and published by . This book was released on 2012-03 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: ENGINEERING DESIGN: AN INTRODUCTION, 2E, International Edition features an innovative instructional approach emphasizing projects and exploration as learning tools. This engaging book provides an overview of the basic engineering principles that shape our modern world, covering key concepts within a flexible, two-part format. Part I describes the process of engineering and technology product design, while Part II helps develop specific skill sets needed to understand and participate in the process. Opportunities to experiment and learn abound, with projects ranging from technical drawing to designing electrical systems--and more. With a strong emphasis on project-based learning, the book is an ideal resource for anyone interested in preparing for success in an engineering career.

Software Systems Engineering

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Publisher : Wiley-Interscience
ISBN 13 :
Total Pages : 552 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Software Systems Engineering by : Andrew P. Sage

Download or read book Software Systems Engineering written by Andrew P. Sage and published by Wiley-Interscience. This book was released on 1990-03-29 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: This introduction to software systems engineering shows how to integrate efficient tools for software engineering into a complete systems-design methodology. The theme is improvement of software productivity via the methods, design methodologies, and management approaches of systems engineering. Covered are rapid prototyping, reusability constructs, knowledge-based systems for software development, interactive support-system environments, and systems management.

Introduction to Maintenance Engineering

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Publisher : John Wiley & Sons
ISBN 13 : 1118487192
Total Pages : 659 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis Introduction to Maintenance Engineering by : Mohamed Ben-Daya

Download or read book Introduction to Maintenance Engineering written by Mohamed Ben-Daya and published by John Wiley & Sons. This book was released on 2016-04-04 with total page 659 pages. Available in PDF, EPUB and Kindle. Book excerpt: This introductory textbook links theory with practice using real illustrative cases involving products, plants and infrastructures and exposes the student to the evolutionary trends in maintenance. Provides an interdisciplinary approach which links, engineering, science, technology, mathematical modelling, data collection and analysis, economics and management Blends theory with practice illustrated through examples relating to products, plants and infrastructures Focuses on concepts, tools and techniques Identifies the special management requirements of various engineered objects (products, plants, and infrastructures)

Introduction to Engineering

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Publisher : CRC Press
ISBN 13 : 1498747515
Total Pages : 584 pages
Book Rating : 4.4/5 (987 download)

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Book Synopsis Introduction to Engineering by : Quamrul H. Mazumder

Download or read book Introduction to Engineering written by Quamrul H. Mazumder and published by CRC Press. This book was released on 2018-09-03 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt: Developed for the Ultimate Introductory Engineering Course Introduction to Engineering: An Assessment and Problem-Solving Approach incorporates experiential, and problem- and activity-based instruction to engage students and empower them in their own learning. This book compiles the requirements of ABET, (the organization that accredits most US engineering, computer science, and technology programs and equivalency evaluations to international engineering programs) and integrates the educational practices of the Association of American Colleges and Universities (AAC&U). The book provides learning objectives aligned with ABET learning outcomes and AAC&U high-impact educational practices. It also identifies methods for overcoming institutional barriers and challenges to implementing assessment initiatives. The book begins with an overview of the assessment theory, presents examples of real-world applications, and includes key assessment resources throughout. In addition, the book covers six basic themes: Use of assessment to improve student learning and educational programs at both undergraduate and graduate levels Understanding and applying ABET criteria to accomplish differing program and institutional missions Illustration of evaluation/assessment activities that can assist faculty in improving undergraduate and graduate courses and programs Description of tools and methods that have been demonstrated to improve the quality of degree programs and maintain accreditation Using high-impact educational practices to maximize student learning Identification of methods for overcoming institutional barriers and challenges to implementing assessment initiative A practical guide to the field of engineering and engineering technology, Introduction to Engineering: An Assessment and Problem-Solving Approach serves as an aid to both instructor and student in developing competencies and skills required by ABET and AAC&U.

The Intentional Field Service Engineer

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Author :
Publisher : Independently Published
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.8/5 (467 download)

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Book Synopsis The Intentional Field Service Engineer by : Bruce a Breeden

Download or read book The Intentional Field Service Engineer written by Bruce a Breeden and published by Independently Published. This book was released on 2022-10-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Breeden's experience in sales growth through customer centric experiences and the role field service engineers become as trusted advisors is introduced with practical how to steps. A business guide to the field service industry! Expert Bruce A. Breeden explains his exclusive Field Service 7(SM) program, which defines tools to help field engineers (FSEs) and provides tips and tricks for the field service industry. He offers action items at the end of each chapter so that you can effectively and efficiently implement these new skills. The author presents his GRIP methodology, which explores how to interact with customers and maximize your business organization's results as a trusted advisor-thus leading to brand loyalty and satisfaction. Breeden's real-life success stories are guaranteed to inspire new and progressing FSEs into going the extra mile to maximize business performance. Learn what it takes to thrive in the booming field service industry with a veteran who wants to help you get started, succeed, and thrive!

Knowledge Service Engineering Handbook

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Publisher : CRC Press
ISBN 13 : 1439853118
Total Pages : 599 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Knowledge Service Engineering Handbook by : Jussi Kantola

Download or read book Knowledge Service Engineering Handbook written by Jussi Kantola and published by CRC Press. This book was released on 2016-04-19 with total page 599 pages. Available in PDF, EPUB and Kindle. Book excerpt: Edited by Jussi Kantola, the founding faculty member of the world’s first university Knowledge Service Engineering Department at Korea Advanced Institute of Science and Technology, and Waldemar Karwowski from the Department of Industrial Engineering and Management Systems at UCF, Knowledge Service Engineering Handbook defines what knowledge services engineering means and how it is different from service engineering and service production. This groundbreaking handbook explores recent advances in knowledge service engineering from the accomplished researchers and practitioners in this field from around the world and provides engineering, systemic, industry, and consumer use viewpoints to knowledge service systems and engineering paradigms. The handbook outlines how to acquire and utilize knowledge in the 21st century presenting multiple cultural aspects including US, European, and Asian perspectives. Organized into four parts, it begins with an introduction to the main concepts of knowledge services. It then explores data, information and knowledge based engineering methods and applications that can be used to develop knowledge services, followed by discussions of the importance of human networks in knowledge services. The handbook concludes with descriptions of high-performance knowledge service systems. This structure allows different uses: the information can be looked up as needed or read in the order presented. As with any new field, the excitement lies in seeing how to combine these advances in data, information, and human parts of knowledge services in the future. While most books on this subject concentrate on data, information, or knowledge, this handbook integrates coverage of all three, thus providing a complete examination of sustainable knowledge services. The handbook has been carefully designed to be of use to professionals who develop new knowledge services and related businesses, for academic researchers and lecturers to start new research projects, and for students studying knowledge services, knowledge service production, and knowledge service business.

Introduction to Design Engineering

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Publisher : CRC Press
ISBN 13 : 0203847636
Total Pages : 417 pages
Book Rating : 4.2/5 (38 download)

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Book Synopsis Introduction to Design Engineering by : W. Ernst Eder

Download or read book Introduction to Design Engineering written by W. Ernst Eder and published by CRC Press. This book was released on 2010-04-14 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing engineering products technical systems and/or transformation processes requires a range of information, know-how, experience, and engineering analysis, to find an optimal solution. Creativity and open-mindedness can be greatly assisted by systematic design engineering, which will ultimately lead to improved outcomes, documentatio

An Introduction to Rehabilitation Engineering

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Publisher : CRC Press
ISBN 13 : 1420012495
Total Pages : 472 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis An Introduction to Rehabilitation Engineering by : Rory A Cooper

Download or read book An Introduction to Rehabilitation Engineering written by Rory A Cooper and published by CRC Press. This book was released on 2006-12-26 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: Answering the widespread demand for an introductory book on rehabilitation engineering (RE), Dr. Rory A. Cooper, a distinguished RE authority, and his esteemed colleagues present An Introduction to Rehabilitation Engineering. This resource introduces the fundamentals and applications of RE and assistive technologies (ATs). After providing a

Introduction to the Engineering Profession

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Author :
Publisher : Prentice Hall
ISBN 13 :
Total Pages : 332 pages
Book Rating : 4.X/5 (2 download)

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Book Synopsis Introduction to the Engineering Profession by : M. David Burghardt

Download or read book Introduction to the Engineering Profession written by M. David Burghardt and published by Prentice Hall. This book was released on 1995 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: An introduction to the field for beginning engineering students, offering an historical perspective and information on technical careers in disciplines such as automotive, chemical, ceramic, materials, and petroleum engineering. Emphasizes the importance of social and political awareness and ethics

Introduction to Construction Project Engineering

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Author :
Publisher : Routledge
ISBN 13 : 1351735225
Total Pages : 298 pages
Book Rating : 4.3/5 (517 download)

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Book Synopsis Introduction to Construction Project Engineering by : Giovanni C. Migliaccio

Download or read book Introduction to Construction Project Engineering written by Giovanni C. Migliaccio and published by Routledge. This book was released on 2018-03-19 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new textbook fills an important gap in the existing literature, in that it prepares construction engineering and built environment students for their first experience of the jobsite. This innovative book integrates conceptual and hands-on knowledge of project engineering to introduce students to the construction process and familiarize them with the procedures and activities they need to operate as project engineers during their summer internships and immediately after graduation. The textbook is structured into four sections: Section A: Introductory Concepts Section B: Field Engineering Section C: Office Engineering Section D: Advanced Project Engineering The emphasis on field tasks and case studies, questions, and exercises taken from across civil works and commercial building sectors makes this the ideal textbook for introductory to intermediate courses in Construction Engineering, Construction Engineering Technology, Civil and Architectural Engineering, and Construction Management degree programs.

Building Services Engineering

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Publisher : Routledge
ISBN 13 : 1134376715
Total Pages : 399 pages
Book Rating : 4.1/5 (343 download)

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Book Synopsis Building Services Engineering by : David Chadderton

Download or read book Building Services Engineering written by David Chadderton and published by Routledge. This book was released on 2004-08-02 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thoroughly up-dated fourth edition of David Chadderton's text provides study materials in the fields of construction, architectural, surveying and energy engineering.