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Patron Behavior In Libraries
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Book Synopsis Patron Behavior in Libraries by : Beth McNeil
Download or read book Patron Behavior in Libraries written by Beth McNeil and published by ALA Editions. This book was released on 1996 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you deal with homeless patrons who come to the library to sleep? What about young adults who come to the library to party? Just what is a 'patron behavior policy' and does your library need one?Sixteen experts have teamed up to provide authoritative answers to these and many other questions--and to provide sound strategies for dealing with negative patron behavior. They provide practical prescriptive guidelines for identifying and effectively responding to a variety of behavior problems. Plus, they offer librarians proactive methods for preventing patron problems.
Book Synopsis Library Security by : Steve Albrecht
Download or read book Library Security written by Steve Albrecht and published by American Library Association. This book was released on 2015-06 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and moreThe elements of an effective Code of Conduct and how to enforce itTips on how to manage internet usage to minimize potential problemsHow to align with patrons and use language that defuses the conflictForming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resourcesHow to know when it’s time to call the police, plus ideas for increasing law enforcement supportWays to make the library more secure through changes to facilitiesThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.
Download or read book The Power to Name written by H.A. Olson and published by Springer Science & Business Media. This book was released on 2013-12-01 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book looks at the pervasive naming of information that libraries undertake as a matter of course through representation of subjects. It examines the 19th century foundations, current standards, and canonical application of internationally used classification (Melvil Dewey and his decimal scheme) and subject headings (Charles Cutter and the Library of Congress Subject Headings). It will be of interest to librarians, information scholars, professionals, and researchers.
Book Synopsis Patron Behavior in Libraries by : Beth MacNeil
Download or read book Patron Behavior in Libraries written by Beth MacNeil and published by . This book was released on 1996 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Librarian's Guide to Homelessness by : Ryan Dowd
Download or read book The Librarian's Guide to Homelessness written by Ryan Dowd and published by ALA Editions. This book was released on 2018 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials" --
Book Synopsis Helping the Difficult Library Patron by : Linda S Katz
Download or read book Helping the Difficult Library Patron written by Linda S Katz and published by Routledge. This book was released on 2013-10-31 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful. Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines: the nature of the problem from historical and demographic perspectives ways of dealing with the problem in academic and public libraries competency-based training techniques that will empower your frontline staff the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them solutions from our colleagues what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint! effective ways to utilize community resources such as campus and local police and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!
Book Synopsis The Black Belt Librarian by : Warren Graham
Download or read book The Black Belt Librarian written by Warren Graham and published by American Library Association. This book was released on 2012 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sharing expertise gleaned from more than two decades as a library security manager, Graham demonstrates that libraries can maintain their best traditions of openness and public access by creating an unobtrusive yet effective security plan. In straightforward language, the author Shows how to easily set clear expectations for visitors' behavior Presents guidelines for when and how to intervene when someone violates the code of conduct, including tips for approaching an unruly patron Offers instruction on keeping persistent troublemakers under control or permanently barred from the library Gives library staff tools for communicating effectively with its security professionals, including examples of basic documentation The Black Belt Librarian arms librarians with the confidence and know-how they need to maintain a comfortable, productive, and safe environment for everyone in the library.
Book Synopsis Defusing the Angry Patron by : Rhea Joyce Rubin
Download or read book Defusing the Angry Patron written by Rhea Joyce Rubin and published by ALA Neal-Schuman. This book was released on 2010-12-31 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library staff members looking for effective ways to prevent and handle anger-driven confrontations with their patrons will find Rubin's revised text an exceptionally useful, applicable, and enlightening guide.
Book Synopsis Helping the Difficult Library Patron by : Kwasi Sarkodie-Mensah
Download or read book Helping the Difficult Library Patron written by Kwasi Sarkodie-Mensah and published by Psychology Press. This book was released on 2002 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: A problem patron is not one with difficult requests or obscure interests, but one who displays behavior that is deemed destructive, criminal, bothersome, offensive, or otherwise inappropriate. Librarians look at the nature of the problem in academic and public libraries, the impact of such technologies as the Internet and cell phones, and solutions from other professions as well as from the experience of librarians.
Author :Office for Intellectual Freedom (OIF) Publisher :American Library Association ISBN 13 :0838913253 Total Pages :267 pages Book Rating :4.8/5 (389 download)
Book Synopsis A History of ALA Policy on Intellectual Freedom by : Office for Intellectual Freedom (OIF)
Download or read book A History of ALA Policy on Intellectual Freedom written by Office for Intellectual Freedom (OIF) and published by American Library Association. This book was released on 2015-07-01 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Collecting several key documents and policy statements, this supplement to the ninth edition of the Intellectual Freedom Manual traces a history of ALA’s commitment to fighting censorship. An introductory essay by Judith Krug and Candace Morgan, updated by OIF Director Barbara Jones, sketches out an overview of ALA policy on intellectual freedom. An important resource, this volume includes documents which discuss such foundational issues as The Library Bill of RightsProtecting the freedom to readALA’s Code of EthicsHow to respond to challenges and concerns about library resourcesMinors and internet activityMeeting rooms, bulletin boards, and exhibitsCopyrightPrivacy, including the retention of library usage records
Book Synopsis Engaging Privacy and Information Technology in a Digital Age by : National Research Council
Download or read book Engaging Privacy and Information Technology in a Digital Age written by National Research Council and published by National Academies Press. This book was released on 2007-07-28 with total page 451 pages. Available in PDF, EPUB and Kindle. Book excerpt: Privacy is a growing concern in the United States and around the world. The spread of the Internet and the seemingly boundaryless options for collecting, saving, sharing, and comparing information trigger consumer worries. Online practices of business and government agencies may present new ways to compromise privacy, and e-commerce and technologies that make a wide range of personal information available to anyone with a Web browser only begin to hint at the possibilities for inappropriate or unwarranted intrusion into our personal lives. Engaging Privacy and Information Technology in a Digital Age presents a comprehensive and multidisciplinary examination of privacy in the information age. It explores such important concepts as how the threats to privacy evolving, how can privacy be protected and how society can balance the interests of individuals, businesses and government in ways that promote privacy reasonably and effectively? This book seeks to raise awareness of the web of connectedness among the actions one takes and the privacy policies that are enacted, and provides a variety of tools and concepts with which debates over privacy can be more fruitfully engaged. Engaging Privacy and Information Technology in a Digital Age focuses on three major components affecting notions, perceptions, and expectations of privacy: technological change, societal shifts, and circumstantial discontinuities. This book will be of special interest to anyone interested in understanding why privacy issues are often so intractable.
Book Synopsis Web Site Design with the Patron in Mind by : Susanna Davidsen
Download or read book Web Site Design with the Patron in Mind written by Susanna Davidsen and published by American Library Association. This book was released on 2004 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: A library's web site is the face of the institution in the virtual world. If users don't quickly, easily, and intuitively find what they need, they will move on to other sites - possibly for good.
Author :University of California, Los Angeles. Library. Problem Patron Task Force Publisher :[Los Angeles] : UCLA Libraries ISBN 13 : Total Pages :66 pages Book Rating :4.0/5 ( download)
Book Synopsis Patron Relations by : University of California, Los Angeles. Library. Problem Patron Task Force
Download or read book Patron Relations written by University of California, Los Angeles. Library. Problem Patron Task Force and published by [Los Angeles] : UCLA Libraries. This book was released on 1987 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Breakfast at Sally's by : Richard LeMieux
Download or read book Breakfast at Sally's written by Richard LeMieux and published by Simon and Schuster. This book was released on 2008-10-17 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: One day, Richard LeMieux had a happy marriage, a palatial home, and took $40,000 Greek vacations. The next, he was living out of a van with only his dog, Willow, for company. This astonishingly frank memoir tells the story of one man's resilience in the face of economic disaster. Penniless, a failed suicide, estranged from his family, and living "the vehicular lifestyle" in Washington state, LeMieux chronicles his journey from the Salvation Army kitchens to his days with "C"—a philosopher in a homeless man's clothing—to his run-ins with Pastor Bob and other characters he meets on the streets. Along the way, he finds time to haunt public libraries and discover his desire to write. LeMieux's quiet determination and his almost pious willingness to live with his situation are only a part of this politically and socially charged memoir. The real story of an all-too-common American condition, this is a heartfelt and stirring read.
Book Synopsis Whole Person Librarianship by : Sara K. Zettervall
Download or read book Whole Person Librarianship written by Sara K. Zettervall and published by Bloomsbury Publishing USA. This book was released on 2019-08-14 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whole Person Librarianship guides librarians through the practical process of facilitating connections among libraries, social workers, and social services; explains why those connections are important; and puts them in the context of a national movement. Collaboration between libraries and social workers is an exploding trend that will continue to be relevant to the future of public and academic libraries. Whole Person Librarianship incorporates practical examples with insights from librarians and social workers. The result is a new vision of library services. The authors provide multiple examples of how public and academic librarians are connecting their patrons with social services. They explore skills and techniques librarians can learn from social workers, such as how to set healthy boundaries and work with patrons experiencing homelessness; they also offer ideas for how librarians can self-educate on these topics. The book additionally provides insights for social work partners on how they can benefit from working with librarians. While librarians and social workers share social justice motivations, their methods are complementary and yet still distinct—librarians do not have to become social workers. Librarian readers will come away with many practical ideas for collaboration as well as the ability to explain why collaboration with social workers is important for the future of librarianship.
Book Synopsis Customer Service in Libraries by : Charles Harmon
Download or read book Customer Service in Libraries written by Charles Harmon and published by Scarecrow Press. This book was released on 2013-02-13 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.
Book Synopsis Creating a Person-Centered Library by : Elizabeth A. Wahler
Download or read book Creating a Person-Centered Library written by Elizabeth A. Wahler and published by Bloomsbury Publishing USA. This book was released on 2023-12-28 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating a Person-Centered Library provides a comprehensive overview of various services, programs, and collaborations to help libraries serve high-needs patrons as well as strategies for supporting staff working with these individuals. While public libraries are struggling to address growing numbers of high-needs patrons experiencing homelessness, food insecurity, mental health problems, substance abuse, and poverty-related needs, this book will help librarians build or contribute to library services that will best address patrons' psychosocial needs. The authors, experienced in both library and social work, begin by providing an overview of patrons' psychosocial needs, structural and societal reasons for the shift in these needs, and how these changes impact libraries and library staff. Chapters focus on best practices for libraries providing person-centered services and share lessons learned, including information about special considerations for certain patron populations that might be served by individual libraries. The book concludes with information about how library organizations can support public library staff. Librarians and library students who are concerned about both patrons and library staff will find the practical advice in this book invaluable.
