Health Professional and Patient Interaction E-Book

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323533639
Total Pages : 288 pages
Book Rating : 4.3/5 (235 download)

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Book Synopsis Health Professional and Patient Interaction E-Book by : Ruth B. Purtilo

Download or read book Health Professional and Patient Interaction E-Book written by Ruth B. Purtilo and published by Elsevier Health Sciences. This book was released on 2018-09-11 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Easily navigate through the complicated and challenging world of daily on-the-job human interactions, with Health Professional and Patient Interaction, 9th Edition. Covering strategies for effective communication, this time-tested guide offers the tools you need to establish positive patient and interprofessional relationships built on respect. It not only covers respectful actions and good decision-making, but also demonstrates how those decisions directly shape your on-the-job success. Practical examples and authentic scenarios highlight how to apply respect and professionalism to coworkers and patients of various ages and various backgrounds across a wide spectrum of healthcare environments. It’s the foundation you need to effectively and successfully communicate on the job. Overall emphasis on respect sets up a basis for building positive relationships with patients and fellow health professionals through good decision-making. UNIQUE! Authentic scenarios and examples demonstrate strategies and tools for effective communication with patients of all ages in a wide range of health care settings. UNIQUE! Interdisciplinary approach addresses issues that apply to many different healthcare disciplines to help you identify with your specific field as well as recognize themes that apply across the healthcare spectrum. Authentic patient cases give you a more personal connection as to how the various communications and actions discussed in the text affect the patient. Reflections Questions throughout the text challenge you to apply critical thinking skills and your personal experience to different scenarios. Questions for Thought and Discussion at the end of each section help you apply your knowledge to a variety of situations. UNIQUE! New chapter on respectful interprofessional collaboration and communication discusses best practices for respectfully interacting with one’s coworkers across the professional health team. NEW & UNIQUE! Clearer integration of respect throughout the text underscores its necessity across the many different types of interactions between the health professional and patient. NEW! Introduction on how respect impacts a professional’s practice has been added to Part One of the text and covers critical topics such as establishing a professional identity and creating healthy, respectful relationships while being mindful of boundaries within such relationships. NEW! Updated photos feature health professionals engaged in authentic clinical activities.

Health Professional and Patient Interaction - E-Book

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323831575
Total Pages : 305 pages
Book Rating : 4.3/5 (238 download)

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Book Synopsis Health Professional and Patient Interaction - E-Book by : Amy M. Haddad

Download or read book Health Professional and Patient Interaction - E-Book written by Amy M. Haddad and published by Elsevier Health Sciences. This book was released on 2023-03-08 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to navigate the complicated and challenging world of health care with Health Professional and Patient Interaction, 10th Edition. Covering strategies for effective communication and collaboration, this time-tested guide offers the tools needed to establish positive patient and interprofessional relationships that are built on respect. It not only covers respectful actions, communication standards, and good decision-making, but also demonstrates how those decisions directly shape successful patient outcomes. Practical examples and authentic scenarios highlight how to apply respect and professionalism to coworkers and patients of various ages and backgrounds across a wide spectrum of healthcare environments. It’s the strong foundation you need to communicate effectively for positive, collaborative, and compassionate patient-centered care. UNIQUE! Integration of respect throughout the text underscores its necessity across the many different types of interactions between the health professional and patient and establishes the foundation for positive relationships with patients and interprofessional care teams. UNIQUE! Focus on interprofessional and intraprofessional collaboration addresses issues that apply to many different healthcare disciplines to help you identify with your specific field, as well as recognize themes that apply across a variety of healthcare delivery settings. UNIQUE! Information on developmental and lifespan changes offers insight on the challenges experienced by patients, families, and caregivers and strategies for effective age-appropriate interactions. UPDATED! Comprehensive, evidence-based content provides the most current information and strategies for being an effective and compassionate health professional. Authentic patient cases and scenarios drawn from contemporary practice demonstrate strategies and tools for effective communication and collaboration with patients and colleagues in a wide range of healthcare settings. Reflections Questions throughout the text challenge you to apply critical thinking skills and personal experience to different scenarios. Questions for Thought and Discussion at the end of the book help you apply your knowledge to a variety of situations. Extensive, updated references ensure content is current and applicable to today’s clinical practice.

Health Professional and Patient Interaction

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 1455728985
Total Pages : 361 pages
Book Rating : 4.4/5 (557 download)

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Book Synopsis Health Professional and Patient Interaction by : Ruth B. Purtilo, PhD, FAPTA

Download or read book Health Professional and Patient Interaction written by Ruth B. Purtilo, PhD, FAPTA and published by Elsevier Health Sciences. This book was released on 2012-12-21 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covering strategies for effective communication, Health Professional and Patient Interaction, 8th Edition provides the tools to help you establish positive patient relationships built on respect. Practical examples and scenarios show how to apply respect and professionalism to patients of various ages and levels of impairment. New to this edition is an Evolve companion website with video clips and simulation activities, each showing the principles of respectful interactions between health care professionals and patients. Written by an expert author team of Ruth Purtilo, Amy Haddad, and Regina Doherty, this resource addresses respect in the context of different practice settings, a diverse society, and difficult situations. Patient Cases introduce the patient's point of view to illustrate key principles and encourage a more personal connection. Reflections boxes challenge you to apply critical thinking skills and your personal experience to different scenarios. Questions for Thought and Discussion at the end of each section help you apply your knowledge to a variety of situations. Interdisciplinary approach addresses basic issues that apply to many different healthcare disciplines. Strategies for effective communication are shown with patient examples and scenarios, applied to patients of all ages and with various levels of physical and emotional impairment. An emphasis on respect and ethics sets up a basis for building positive relationships with patients. Updated health care terminology keeps you current with communication in today's health care settings. Expanded content on diversity reflects diverse patient populations and shows how to respect differences. NEW author Regina Doherty brings an occupational therapy perspective to this edition.

Health Professional/patient Interaction

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Author :
Publisher :
ISBN 13 :
Total Pages : 288 pages
Book Rating : 4.:/5 (83 download)

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Book Synopsis Health Professional/patient Interaction by : Ruth B. Purtilo

Download or read book Health Professional/patient Interaction written by Ruth B. Purtilo and published by . This book was released on 1984 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Health Professional and Patient Interaction - Text and E-Book Package

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Author :
Publisher : Saunders
ISBN 13 : 9781416068631
Total Pages : 0 pages
Book Rating : 4.0/5 (686 download)

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Book Synopsis Health Professional and Patient Interaction - Text and E-Book Package by : Ruth B. Purtilo

Download or read book Health Professional and Patient Interaction - Text and E-Book Package written by Ruth B. Purtilo and published by Saunders. This book was released on 2007-05 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised and updated seventh edition of Health Professional and Patient Interaction emphasizes respectful interactions in a wide range of health care settings. Strategies for effectively communicating with patients of all ages, as well as abusive, depressed and impaired patients, are illustrated through examples and various scenarios.

Health Professional and Patient Interaction - Elsevier eBook on VitalSource (Retail Access Card)

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Author :
Publisher :
ISBN 13 : 9780323831604
Total Pages : 0 pages
Book Rating : 4.8/5 (316 download)

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Book Synopsis Health Professional and Patient Interaction - Elsevier eBook on VitalSource (Retail Access Card) by : Amy M. Haddad

Download or read book Health Professional and Patient Interaction - Elsevier eBook on VitalSource (Retail Access Card) written by Amy M. Haddad and published by . This book was released on 2023-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Approx. 326 pages UNIQUE! Integration of respect throughout the text underscores its necessity across the many different types of interactions between the health professional and patient and establishes the foundation for positive relationships with patients and interprofessional care teams. UNIQUE! Focus on interprofessional and intraprofessional collaboration addresses issues that apply to many different healthcare disciplines to help you identify with your specific field, as well as recognize themes that apply across a variety of healthcare delivery settings. UNIQUE! Information on developmental and lifespan changes offers insight on the challenges experienced by patients, families, and caregivers and strategies for effective age-appropriate interactions. UPDATED! Comprehensive, evidence-based content provides the most current information and strategies for being an effective and compassionate health professional. Authentic patient cases and scenarios drawn from contemporary practice demonstrate strategies and tools for effective communication and collaboration with patients and colleagues in a wide range of healthcare settings. Reflections Questions throughout the text challenge you to apply critical thinking skills and personal experience to different scenarios. Questions for Thought and Discussion at the end of the book help you apply your knowledge to a variety of situations. Extensive, updated references ensure content is current and applicable to today's clinical practice. NEW! Revised content explores the importance of self-care, coping with moral distress, building resiliency, and workplace wellness. NEW! Expanded coverage of justice, diversity, equity and inclusion emphasizes culturally-informed care and essential values and skill sets to minimize the impact of social and racial inequities on health outcomes. NEW! Updated coverage of telehealth and virtual care delivery explores the evolution of communication with patients and colleagues. NEW! Updated tools and strategies for managing difficult conversations to promote patient respect and optimize health outcomes in challenging situations. NEW! An enhanced ebook, included only with print purchase, provides access to all the text, figures, and references, plus the ability to search, customize content, make notes and highlights, and have content read aloud.

Health Professional and Patient Interaction Access Code

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Author :
Publisher : W B Saunders Company
ISBN 13 : 9781455748808
Total Pages : pages
Book Rating : 4.7/5 (488 download)

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Book Synopsis Health Professional and Patient Interaction Access Code by : Ruth B. Purtilo

Download or read book Health Professional and Patient Interaction Access Code written by Ruth B. Purtilo and published by W B Saunders Company. This book was released on 2012-12-18 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a Pageburst digital textbook; The revised and updated seventh edition of Health Professional and Patient Interaction emphasizes respectful interactions in a wide range of health care settings. Strategies for effectively communicating with patients of all ages, as well as abusive, depressed and impaired patients, are illustrated through examples and various scenarios. A framework of respect and ethics is presented to drive decision making in patient communication. Patient stories introduce the patient's point of view to illustrate the principles described in each chapter. Individual chapters detail advice for effective, respectful interaction with newborns through toddlers, children and adolescents, adults, and older adults. Questions for Thought and Discussion ending each section engage students in applying their knowledge to a variety of situations. Updated information highlights the importance of professionalism and values. A context of respect is addressed in relation to institutional settings, a diverse society, and difficult situations. Self respect in the student years and the professional medical career is emphasized. Reflections boxes encourage critical thinking through questions based on given scenarios, as well as the reader's personal experiences. Two-color design visually reinforces learning opportunities.

Health Professional and Patient Interaction

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Author :
Publisher : W.B. Saunders Company
ISBN 13 :
Total Pages : 372 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Health Professional and Patient Interaction by : Ruth B. Purtilo

Download or read book Health Professional and Patient Interaction written by Ruth B. Purtilo and published by W.B. Saunders Company. This book was released on 1990 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: The text discusses the psychological, sociological, and ethical aspects which influence interaction. The new edition discusses interaction with the child and adolescent, wellness and lifestyle issues, patient's rights, as well as issues in hospice settings and home care.

Health Professional and Patient Interaction - E-Book

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323291546
Total Pages : 360 pages
Book Rating : 4.3/5 (232 download)

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Book Synopsis Health Professional and Patient Interaction - E-Book by : Ruth B. Purtilo

Download or read book Health Professional and Patient Interaction - E-Book written by Ruth B. Purtilo and published by Elsevier Health Sciences. This book was released on 2014-06-25 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covering strategies for effective communication, Health Professional and Patient Interaction, 8th Edition provides the tools to help you establish positive patient relationships built on respect. Practical examples and scenarios show how to apply respect and professionalism to patients of various ages and levels of impairment. New to this edition is an Evolve companion website with video clips and simulation activities, each showing the principles of respectful interactions between health care professionals and patients. Written by an expert author team of Ruth Purtilo, Amy Haddad, and Regina Doherty, this resource addresses respect in the context of different practice settings, a diverse society, and difficult situations. Patient Cases introduce the patient’s point of view to illustrate key principles and encourage a more personal connection. Reflections boxes challenge you to apply critical thinking skills and your personal experience to different scenarios. Questions for Thought and Discussion at the end of each section help you apply your knowledge to a variety of situations. Interdisciplinary approach addresses basic issues that apply to many different healthcare disciplines. Strategies for effective communication are shown with patient examples and scenarios, applied to patients of all ages and with various levels of physical and emotional impairment. An emphasis on respect and ethics sets up a basis for building positive relationships with patients. Updated health care terminology keeps you current with communication in today’s health care settings. Expanded content on diversity reflects diverse patient populations and shows how to respect differences. NEW author Regina Doherty brings an occupational therapy perspective to this edition.

Effective Communication for Health Professionals - E-Book

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323681328
Total Pages : 256 pages
Book Rating : 4.3/5 (236 download)

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Book Synopsis Effective Communication for Health Professionals - E-Book by : Elsevier

Download or read book Effective Communication for Health Professionals - E-Book written by Elsevier and published by Elsevier Health Sciences. This book was released on 2019-09-04 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ensure you have the skills to effectively communicate with patients and other healthcare professionals! With its easy-to-read style, Effective Communication for Health Professionals, 2nd edition, is loaded with useful tips and exercises to help you learn the universal (and necessary) practice of communication. This full-color second edition reflects current therapeutic techniques, including Communication Guidelines feature boxes, Words at Work dialogue boxes, added case studies, and all-new content exploring the most current communication tools in the modern health care setting. In addition, interactive exercises on the Evolve companion website encourages you to practice therapeutic communication techniques in real-life situations. UNIQUE! Interactive activities on accompanying Evolve site include a variety of application exercises such as scenarios with voice mail messages and patient/caregiver interviews. Easy-to-read style provides practical information, hints, and tips. Test Your Communication IQ boxes provide you with a short self-assessment test at the beginning of each chapter. Spotlight on Success boxes provide you with useful, practical tips for improving workplace habits and communication. Expanding Critical Thinking boxes provide actual case examples and activities with useful tips to help you apply what you’ve learned to practice. Legal Eagle boxes provide useful tips that focus on honesty, as well as ethical and legal communication between patients and healthcare workers. End-of-chapter questions and exercises help you to use knowledge learned from topics presented in the chapter. NEW! Chapter devoted to cross-cultural communication promotes understanding of care in a diverse workplace NEW! Chapter on diseases and disorders discusses communication with patients experiencing specific physical and mental illnesses and disorders. NEW and UNIQUE! Words at Work dialogue boxes demonstrate actual conversations between healthcare workers and clients. UPDATED! Content reflects the most current communication tools for the modern healthcare setting. NEW! Full-color design and art program promote engagement. NEW and UNIQUE! Communication Guidelines boxes direct you to best practices for the effective exchange of information. NEW! Additional Taking the Chapter to Work case studies demonstrate real-life communication pitfalls and successes.

Patient Provider Interaction

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Publisher : Polity
ISBN 13 : 0745645364
Total Pages : 233 pages
Book Rating : 4.7/5 (456 download)

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Book Synopsis Patient Provider Interaction by : Lisa Sparks

Download or read book Patient Provider Interaction written by Lisa Sparks and published by Polity. This book was released on 2010-11 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a much-needed introduction to the dynamics of the communication exchange between providers and patients in the health-care environment. Starting from the principle that health-care-providers and patients try to speak the same language to reach the best decisions for patient care, but often misunderstand each other whilst navigating the process of diagnosis, treatment and care, Lisa Sparks and Melinda Villagran clearly explain how health communication theory and research can help us better understand these complex interactions, and provide strategies for improving patient and provider communication. Sparks and Villagran cover a broad range of key issues and theories related to provider-patient interaction, including patient information and affective needs, barriers to effective communication in health-care contexts, and communication skills training for providers. Drawing on the most current literature in this vibrant field, they show the transformations that new technologies such as e-mail and text messaging have brought to communication with and between patients and providers, consider the roles of caregivers, both formal and informal, and illustrate how health-care organizations impact on interpersonal interactions. Throughout the book, Sparks and Villagran deftly illustrate how communicative understandings of patient-provider interaction can have positive practical outcomes, feeding into health behaviour change, creating a communication environment which can improve health literacy and ultimately lead to better health outcomes. With groundbreaking insights, on-point explanations, and deeply moving examples, Patient and Provider Interaction illuminates and enriches what is most often one of the most important interactions of our lives.

Communication - eBook

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0729587746
Total Pages : 486 pages
Book Rating : 4.7/5 (295 download)

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Book Synopsis Communication - eBook by : Gjyn O'Toole

Download or read book Communication - eBook written by Gjyn O'Toole and published by Elsevier Health Sciences. This book was released on 2020-04-10 with total page 486 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by Gjyn O’Toole, Communication: Core Interpersonal Skills for Healthcare Professionals 4e is an essential guide to clear and effective communication in a multidisciplinary healthcare setting. Divided into four sections, the fourth edition challenges the reader to reflect upon their personal communication style and habits; introduces strategies and skills to enhance future practice, and encourages the development of confidence through activities, scenarios and case studies. This fully revised fourth edition will appeal to health science students and clinicians seeking to communicate more effectively in an increasingly complex healthcare environment. Increased focus on digital communication - includes overviews and tips on navigating professional and personal electronic media Individual and group activities throughout to encourage skill development, reflection and awareness of self and others An extensive suite of scenarios – practice and apply your communication skills using realistic situations and individuals that healthcare professionals encounter in clinical practice Chapter 5 The specific goals of communication for healthcare professionals: Effective conclusions of interactions and services: Negotiating closure Chapter 20 Remote telecommunication or telehealth: The seen, but not-in-the-room healthcare professional Chapter 23 - Person/s experiencing neurogenic or psychological shock Chapter 25 - A Person/s fulfilling the role of a grandparent Chapter 26 - Person/s with a spinal injury Chapter 27 - A Person/s living in a residential aged care facility An eBook included in all print purchases

Patient Practitioner Interaction

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Author :
Publisher : Slack
ISBN 13 :
Total Pages : 340 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Patient Practitioner Interaction by : Carol M. Davis

Download or read book Patient Practitioner Interaction written by Carol M. Davis and published by Slack. This book was released on 1998 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communicating with cultural sensitivity & to persons with chronic disabilities. Educating patients on health behavior & communicating about sexuality & disability are highlighted in this edition. Emphasis is placed on moral & ethical issues relating to current changes in health care.

Interprofessional Simulation in Health Care

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Author :
Publisher : Springer
ISBN 13 : 3030195422
Total Pages : 211 pages
Book Rating : 4.0/5 (31 download)

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Book Synopsis Interprofessional Simulation in Health Care by : Madeleine Abrandt Dahlgren

Download or read book Interprofessional Simulation in Health Care written by Madeleine Abrandt Dahlgren and published by Springer. This book was released on 2019-08-13 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes and discusses a practice-oriented approach to understanding and researching interprofessional simulation-based education and simulation. It provides empirical findings from research on this topic and is informed by practice-oriented perspectives. It identifies critical features of the simulation practice and discusses how these can be used in reforming simulation pedagogy. The book is divided into three sections. Section 1 sets the scene for understanding the practices of interprofessional simulation-based education and simulation. It provides a theoretical and methodological framework for the conceptualisation of practices and for the empirical studies on which the book is based. Section 2 revisits the dimensions of the simulation process/exercise, i.e. the briefing, simulation, and debriefing, and provides empirical analyses of how the practice of simulation unfolds. Based on these analyses, section 3 identifies and discusses how pedagogies for simulation can be reformed to meet the demands of future healthcare and research.

Participatory Health Through Social Media

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Publisher : Academic Press
ISBN 13 : 0128095482
Total Pages : 162 pages
Book Rating : 4.1/5 (28 download)

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Book Synopsis Participatory Health Through Social Media by : Shabbir Syed-Abdul

Download or read book Participatory Health Through Social Media written by Shabbir Syed-Abdul and published by Academic Press. This book was released on 2016-06-10 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Participatory Health through Social Media explores how traditional models of healthcare can be delivered differently through social media and online games, and how these technologies are changing the relationship between patients and healthcare professionals, as well as their impact on health behavior change. The book also examines how the hospitals, public health authorities, and inspectorates are currently using social media to facilitate both information distribution and collection. Also looks into the opportunities and risks to record and analyze epidemiologically relevant data retrieved from the Internet, social media, sensor data, and other digital sources. The book encompasses topics such as patient empowerment, gamification and social games, and the relationships between social media, health behavior change, and health communication crisis during epidemics. Additionally, the book analyzes the possibilities of big data generated through social media. Authored by IMIA Social Media working group, this book is a valuable resource for healthcare researchers and professionals, as well as clinicians interested in using new media as part of their practice or research. Presents a multidisciplinary point of view providing the readers with a broader perspective Brings the latest case studies and technological advances in the area, supported by an active international community of members who actively work in this area Endorsed by IMIA Social Media workgroup, guaranteeing trustable information from the most relevant experts on the subject Examines how the hospitals, public health authorities, and inspectorates are currently using social media to facilitate both information distribution and collection

Motivational Interviewing in Health Care

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Author :
Publisher : Guilford Press
ISBN 13 : 1462507085
Total Pages : 224 pages
Book Rating : 4.4/5 (625 download)

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Book Synopsis Motivational Interviewing in Health Care by : Stephen Rollnick

Download or read book Motivational Interviewing in Health Care written by Stephen Rollnick and published by Guilford Press. This book was released on 2012-03-07 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Much of health care today involves helping patients manage conditions whose outcomes can be greatly influenced by lifestyle or behavior change. Written specifically for health care professionals, this concise book presents powerful tools to enhance communication with patients and guide them in making choices to improve their health, from weight loss, exercise, and smoking cessation, to medication adherence and safer sex practices. Engaging dialogues and vignettes bring to life the core skills of motivational interviewing (MI) and show how to incorporate this brief evidence-based approach into any health care setting. Appendices include MI training resources and publications on specific medical conditions. This book is in the Applications of Motivational Interviewing series, edited by Stephen Rollnick, William R. Miller, and Theresa B. Moyers.

A Practical Guide to Therapeutic Communication for Health Professionals - E Book

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323277381
Total Pages : 266 pages
Book Rating : 4.3/5 (232 download)

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Book Synopsis A Practical Guide to Therapeutic Communication for Health Professionals - E Book by : Julie Hosley

Download or read book A Practical Guide to Therapeutic Communication for Health Professionals - E Book written by Julie Hosley and published by Elsevier Health Sciences. This book was released on 2013-08-13 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new textbook is designed to provide students with all the necessary tools to effectively communicate with patients and other health care professionals. With its easy-to-read style, it is loaded with useful tips to help students engage into the practice of communication. It presents condensed amounts of content for learning the basic principles and then integrating elements such as case scenarios, questions, or hints and tips to encourage application of those principles into real-life situations. Easy-to-read style provides practical information, hints, and tips. Test Your Communication IQ boxes provide students with a short self-assessment test at the beginning of each chapter. Spotlight on Future Success boxes provide students with useful, practical tips for improving communication. Taking the Chapter to Work boxes integrated within each chapter are actual case examples with useful tips to guide students to practice and apply what they have learned. Beyond the Classroom Activities exercises at the end of each chapter help students use knowledge learned from topics presented in the chapter. Check Your Comprehension exercises at the end of each chapter provide questions and activities to test student knowledge of chapter content. Communication Surfer Exercises focus on helping students utilize Internet resources to improve their knowledge and application of communication skills. Expanding Critical Thinking at the end of each chapter provides students with additional questions or activities designed to apply critical thinking skills. Legal Eagle boxes provide useful tips that focus on honesty, as well as ethical and legal communication between patients and health care workers. Unique, interactive CD-ROM, packaged with the textbook, includes a variety of application exercises, such as voice mail messages, patient/caregiver interviews, chapter key points, and patient charts. Audio segments on the CD-ROM provide communication in action to help students observe verbal communication examples and apply their skills.