Health Professional and Patient Interaction E-Book

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323533639
Total Pages : 288 pages
Book Rating : 4.3/5 (235 download)

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Book Synopsis Health Professional and Patient Interaction E-Book by : Ruth B. Purtilo

Download or read book Health Professional and Patient Interaction E-Book written by Ruth B. Purtilo and published by Elsevier Health Sciences. This book was released on 2018-09-11 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Easily navigate through the complicated and challenging world of daily on-the-job human interactions, with Health Professional and Patient Interaction, 9th Edition. Covering strategies for effective communication, this time-tested guide offers the tools you need to establish positive patient and interprofessional relationships built on respect. It not only covers respectful actions and good decision-making, but also demonstrates how those decisions directly shape your on-the-job success. Practical examples and authentic scenarios highlight how to apply respect and professionalism to coworkers and patients of various ages and various backgrounds across a wide spectrum of healthcare environments. It’s the foundation you need to effectively and successfully communicate on the job. Overall emphasis on respect sets up a basis for building positive relationships with patients and fellow health professionals through good decision-making. UNIQUE! Authentic scenarios and examples demonstrate strategies and tools for effective communication with patients of all ages in a wide range of health care settings. UNIQUE! Interdisciplinary approach addresses issues that apply to many different healthcare disciplines to help you identify with your specific field as well as recognize themes that apply across the healthcare spectrum. Authentic patient cases give you a more personal connection as to how the various communications and actions discussed in the text affect the patient. Reflections Questions throughout the text challenge you to apply critical thinking skills and your personal experience to different scenarios. Questions for Thought and Discussion at the end of each section help you apply your knowledge to a variety of situations. UNIQUE! New chapter on respectful interprofessional collaboration and communication discusses best practices for respectfully interacting with one’s coworkers across the professional health team. NEW & UNIQUE! Clearer integration of respect throughout the text underscores its necessity across the many different types of interactions between the health professional and patient. NEW! Introduction on how respect impacts a professional’s practice has been added to Part One of the text and covers critical topics such as establishing a professional identity and creating healthy, respectful relationships while being mindful of boundaries within such relationships. NEW! Updated photos feature health professionals engaged in authentic clinical activities.

Health Professional and Patient Interaction - E-Book

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323831575
Total Pages : 305 pages
Book Rating : 4.3/5 (238 download)

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Book Synopsis Health Professional and Patient Interaction - E-Book by : Amy M. Haddad

Download or read book Health Professional and Patient Interaction - E-Book written by Amy M. Haddad and published by Elsevier Health Sciences. This book was released on 2023-03-08 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to navigate the complicated and challenging world of health care with Health Professional and Patient Interaction, 10th Edition. Covering strategies for effective communication and collaboration, this time-tested guide offers the tools needed to establish positive patient and interprofessional relationships that are built on respect. It not only covers respectful actions, communication standards, and good decision-making, but also demonstrates how those decisions directly shape successful patient outcomes. Practical examples and authentic scenarios highlight how to apply respect and professionalism to coworkers and patients of various ages and backgrounds across a wide spectrum of healthcare environments. It’s the strong foundation you need to communicate effectively for positive, collaborative, and compassionate patient-centered care. UNIQUE! Integration of respect throughout the text underscores its necessity across the many different types of interactions between the health professional and patient and establishes the foundation for positive relationships with patients and interprofessional care teams. UNIQUE! Focus on interprofessional and intraprofessional collaboration addresses issues that apply to many different healthcare disciplines to help you identify with your specific field, as well as recognize themes that apply across a variety of healthcare delivery settings. UNIQUE! Information on developmental and lifespan changes offers insight on the challenges experienced by patients, families, and caregivers and strategies for effective age-appropriate interactions. UPDATED! Comprehensive, evidence-based content provides the most current information and strategies for being an effective and compassionate health professional. Authentic patient cases and scenarios drawn from contemporary practice demonstrate strategies and tools for effective communication and collaboration with patients and colleagues in a wide range of healthcare settings. Reflections Questions throughout the text challenge you to apply critical thinking skills and personal experience to different scenarios. Questions for Thought and Discussion at the end of the book help you apply your knowledge to a variety of situations. Extensive, updated references ensure content is current and applicable to today’s clinical practice.

Health Professional/patient Interaction

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Author :
Publisher :
ISBN 13 :
Total Pages : 288 pages
Book Rating : 4.:/5 (83 download)

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Book Synopsis Health Professional/patient Interaction by : Ruth B. Purtilo

Download or read book Health Professional/patient Interaction written by Ruth B. Purtilo and published by . This book was released on 1984 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Health Professional and Patient Interaction - Elsevier eBook on VitalSource (Retail Access Card)

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Author :
Publisher :
ISBN 13 : 9780323831604
Total Pages : 0 pages
Book Rating : 4.8/5 (316 download)

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Book Synopsis Health Professional and Patient Interaction - Elsevier eBook on VitalSource (Retail Access Card) by : Amy M. Haddad

Download or read book Health Professional and Patient Interaction - Elsevier eBook on VitalSource (Retail Access Card) written by Amy M. Haddad and published by . This book was released on 2023-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Approx. 326 pages UNIQUE! Integration of respect throughout the text underscores its necessity across the many different types of interactions between the health professional and patient and establishes the foundation for positive relationships with patients and interprofessional care teams. UNIQUE! Focus on interprofessional and intraprofessional collaboration addresses issues that apply to many different healthcare disciplines to help you identify with your specific field, as well as recognize themes that apply across a variety of healthcare delivery settings. UNIQUE! Information on developmental and lifespan changes offers insight on the challenges experienced by patients, families, and caregivers and strategies for effective age-appropriate interactions. UPDATED! Comprehensive, evidence-based content provides the most current information and strategies for being an effective and compassionate health professional. Authentic patient cases and scenarios drawn from contemporary practice demonstrate strategies and tools for effective communication and collaboration with patients and colleagues in a wide range of healthcare settings. Reflections Questions throughout the text challenge you to apply critical thinking skills and personal experience to different scenarios. Questions for Thought and Discussion at the end of the book help you apply your knowledge to a variety of situations. Extensive, updated references ensure content is current and applicable to today's clinical practice. NEW! Revised content explores the importance of self-care, coping with moral distress, building resiliency, and workplace wellness. NEW! Expanded coverage of justice, diversity, equity and inclusion emphasizes culturally-informed care and essential values and skill sets to minimize the impact of social and racial inequities on health outcomes. NEW! Updated coverage of telehealth and virtual care delivery explores the evolution of communication with patients and colleagues. NEW! Updated tools and strategies for managing difficult conversations to promote patient respect and optimize health outcomes in challenging situations. NEW! An enhanced ebook, included only with print purchase, provides access to all the text, figures, and references, plus the ability to search, customize content, make notes and highlights, and have content read aloud.

Health Professional and Patient Interaction

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Author :
Publisher : Saunders
ISBN 13 :
Total Pages : 388 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis Health Professional and Patient Interaction by : Ruth B. Purtilo

Download or read book Health Professional and Patient Interaction written by Ruth B. Purtilo and published by Saunders. This book was released on 2007 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: By emphasising communication skills in the health care sector this updated seventh edition teaches professionals the importance of an effective bedside manner and a respectful attitude. The authors cite numerous examples and real-life scenarios.

Health Professional and Patient Interaction Access Code

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Author :
Publisher : W B Saunders Company
ISBN 13 : 9781455748808
Total Pages : pages
Book Rating : 4.7/5 (488 download)

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Book Synopsis Health Professional and Patient Interaction Access Code by : Ruth B. Purtilo

Download or read book Health Professional and Patient Interaction Access Code written by Ruth B. Purtilo and published by W B Saunders Company. This book was released on 2012-12-18 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a Pageburst digital textbook; The revised and updated seventh edition of Health Professional and Patient Interaction emphasizes respectful interactions in a wide range of health care settings. Strategies for effectively communicating with patients of all ages, as well as abusive, depressed and impaired patients, are illustrated through examples and various scenarios. A framework of respect and ethics is presented to drive decision making in patient communication. Patient stories introduce the patient's point of view to illustrate the principles described in each chapter. Individual chapters detail advice for effective, respectful interaction with newborns through toddlers, children and adolescents, adults, and older adults. Questions for Thought and Discussion ending each section engage students in applying their knowledge to a variety of situations. Updated information highlights the importance of professionalism and values. A context of respect is addressed in relation to institutional settings, a diverse society, and difficult situations. Self respect in the student years and the professional medical career is emphasized. Reflections boxes encourage critical thinking through questions based on given scenarios, as well as the reader's personal experiences. Two-color design visually reinforces learning opportunities.

Health Professional and Patient Interaction

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Author :
Publisher : W.B. Saunders Company
ISBN 13 :
Total Pages : 372 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Health Professional and Patient Interaction by : Ruth B. Purtilo

Download or read book Health Professional and Patient Interaction written by Ruth B. Purtilo and published by W.B. Saunders Company. This book was released on 1990 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: The text discusses the psychological, sociological, and ethical aspects which influence interaction. The new edition discusses interaction with the child and adolescent, wellness and lifestyle issues, patient's rights, as well as issues in hospice settings and home care.

Patient Provider Interaction

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Author :
Publisher : Polity
ISBN 13 : 0745645372
Total Pages : 233 pages
Book Rating : 4.7/5 (456 download)

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Book Synopsis Patient Provider Interaction by : Lisa Sparks

Download or read book Patient Provider Interaction written by Lisa Sparks and published by Polity. This book was released on 2010-11 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a much-needed introduction to the dynamics of the communication exchange between providers and patients in the health-care environment. Starting from the principle that health-care-providers and patients try to speak the same language to reach the best decisions for patient care, but often misunderstand each other whilst navigating the process of diagnosis, treatment and care, Lisa Sparks and Melinda Villagran clearly explain how health communication theory and research can help us better understand these complex interactions, and provide strategies for improving patient and provider communication. Sparks and Villagran cover a broad range of key issues and theories related to provider-patient interaction, including patient information and affective needs, barriers to effective communication in health-care contexts, and communication skills training for providers. Drawing on the most current literature in this vibrant field, they show the transformations that new technologies such as e-mail and text messaging have brought to communication with and between patients and providers, consider the roles of caregivers, both formal and informal, and illustrate how health-care organizations impact on interpersonal interactions. Throughout the book, Sparks and Villagran deftly illustrate how communicative understandings of patient-provider interaction can have positive practical outcomes, feeding into health behaviour change, creating a communication environment which can improve health literacy and ultimately lead to better health outcomes. With groundbreaking insights, on-point explanations, and deeply moving examples, Patient and Provider Interaction illuminates and enriches what is most often one of the most important interactions of our lives.

Patient Practitioner Interaction

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Author :
Publisher : Slack
ISBN 13 : 9781630910464
Total Pages : 0 pages
Book Rating : 4.9/5 (14 download)

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Book Synopsis Patient Practitioner Interaction by : Carol M. Davis

Download or read book Patient Practitioner Interaction written by Carol M. Davis and published by Slack. This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For over 20 years, Patient Practitioner Interaction: An Experiential Manual for Developing the Art of Health Care has been the cornerstone textbook for health care professionals to learn and develop effective interpersonal professional behavior. Building on the foundational knowledge of past editions, the updated Sixth Edition continues to teach health care professionals how to develop self-awareness and communication skills critical to providing ethical, compassionate, and professional treatment and care for and with their patients. Drs. Carol M. Davis and Gina Maria Musolino designed the textbook to assist both faculty and students through instructional and learning objectives emphasizing the importance of self-awareness in patient interaction. The Sixth Edition guides faculty in teaching the essential component required of all health care professionals: the ability to know oneself and one's patterns of response in highly contentious situations. Through the featured learning activities and chapters on self-awareness and self-assessment, students will be able to better understand, change, and evaluate their learned patterns, values, and readiness for mature patient interactions for both typical and challenging patient care situations. The learned skills of self-awareness and effective interpersonal communication allow clinicians, faculty, and students to provide compassionate and therapeutic treatment and care for the good of the patients and their families. Developing health care providers are also guided in new focus areas in health care leadership and advocacy through interactive exercises. Features and benefits of the Sixth Edition: Four chapters on self-awareness to guide students in evaluating their values and readiness for mature interaction with patients under stressful situations, as well as their ability and capability for self-assessment and peer-assessment Interactive and online learning activities of real-life clinical situations and vignettes with tools provided to use in the classroom to make learning active and engaging. New content areas addressing leadership and advocacy with professional and community organizations; and self and peer assessment for fostering reflective professional development. An accompanying Instructor's Manual to help faculty learn how to convey the material in effective ways Instructors in educational settings can visit www.efacultylounge.com for additional material to be used for teaching in the classroom. Patient Practitioner Interaction: An Experiential Manual for Developing the Art of Health Care, Sixth Edition will continue to be the go-to resource for students, faculty, and clinicians in allied health professions for effective patient interaction.

Communication Skills for the Healthcare Professional, Enhanced Edition

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Author :
Publisher : Jones & Bartlett Learning
ISBN 13 : 1284242757
Total Pages : 340 pages
Book Rating : 4.2/5 (842 download)

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Book Synopsis Communication Skills for the Healthcare Professional, Enhanced Edition by : Laurie Kelly McCorry

Download or read book Communication Skills for the Healthcare Professional, Enhanced Edition written by Laurie Kelly McCorry and published by Jones & Bartlett Learning. This book was released on 2020-06-08 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication Skills for the Healthcare Professional, Enhanced Second Edition is a practical guide that covers essential verbal and nonverbal communication skills you need to become a strong communicator.

Patient-Centered Communication

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Author :
Publisher : Thieme
ISBN 13 : 1638536902
Total Pages : 123 pages
Book Rating : 4.6/5 (385 download)

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Book Synopsis Patient-Centered Communication by : Natacha Moreno

Download or read book Patient-Centered Communication written by Natacha Moreno and published by Thieme. This book was released on 2020-03-06 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical resource that provides keys to improved patient–provider communication in healthcare "Engages its readers not only on an intellectual level but also on an emotional one…. This is a must read for everyone in the healthcare field and also for those involved in any form of caregiving. Natacha has written an inspiring book!" George Kohlrieser, PhD, Distinguished Professor of Leadership and Organizational Behavior Patient-Centered Communication: The Seven Keys to Connecting with Patients by Natacha J. Moreno supports and enhances caring communication and empathetic dialogue between providers and patients, an extremely important topic that exemplifies excellence in medical practice. The book focuses on seven essential components which form the foundation of compassionate communication. These are mindfulness, intention to bond, positive body language, empathetic vocal tone, attending to the patient's state and perspective, and listening with the heart and mind. The chapters provide instruction on effective verbal and nonverbal skills that support each vital key to connection. Key Highlights Opening vignettes provide a practical example of each chapter's topic in practice Imagine This and Take Action boxes stimulate thinking, motivate action, and provide an opportunity to apply knowledge and communication skills Videos demonstrate how to nonverbally reflect engagement, openness, kindness, and compassion, and also provide positive and negative examples of tone and vocal style This highly compelling and inspirational book is an essential read for all healthcare professionals and caregivers, and serves as a vital teaching guide.

Communicating to Manage Health and Illness

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Author :
Publisher : Routledge
ISBN 13 : 1135628203
Total Pages : 361 pages
Book Rating : 4.1/5 (356 download)

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Book Synopsis Communicating to Manage Health and Illness by : Dale E Brashers

Download or read book Communicating to Manage Health and Illness written by Dale E Brashers and published by Routledge. This book was released on 2009-08-11 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communicating to Manage Health and Illness is a valuable resource for those in the field of health and interpersonal communication, public health, medicine, and related health disciplines. This scholarly edited volume advances the theoretical bases of health communication in two key areas: 1) communication, identity, and relationships; and 2) health care provider patient interaction. Chapters aim to underscore the theory that communication processes are a link between personal, social, cultural, and institutional factors and various facets of health and illness. Contributors to the work are respected scholars from the fields of communication, public health, medicine nursing, psychology, and other areas, and focus on ways in which patient identity is communicated in health-related interactions. This book serves as an excellent reference tool and is a substantial addition to health communication literature.

Leadership for Health Professionals

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Author :
Publisher : Jones & Bartlett Learning
ISBN 13 : 1449691331
Total Pages : 472 pages
Book Rating : 4.4/5 (496 download)

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Book Synopsis Leadership for Health Professionals by : Gerald (Jerry) R. Ledlow

Download or read book Leadership for Health Professionals written by Gerald (Jerry) R. Ledlow and published by Jones & Bartlett Learning. This book was released on 2013-05-23 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: An All-New Second Edition of the Essential Health Leadership Text Leadership for Health Professionals: Theory, Skills, and Applications, Second Edition is the first textbook of its kind to apply classical knowledge of leadership theory and time-honored best practices of industry leaders to a health organization context. This comprehensive and well-organized text is grounded in real-world applications of theoretical concepts, and focuses on practical examples of leadership practice in actual healthcare scenarios. The text’s innovative and dynamic pedagogical structure cycles and expands key concepts throughout the text, allowing for enhanced learning and information retention. The material supports and engages students, pushing them to synthesize solutions and develop leadership strategies that are flexible enough to address an ever-changing industry. The fully-revised and updated Second Edition includes new material supporting leadership in “high performing organizations,” as well as a stronger emphasis on leading systems and sub-systems of health organizations. The Second Edition also features a new chapter on the healthcare supply chain and integration with revenue management and finance, expanded material on competencies and motivation, new material on emergency and disaster preparedness for hospitals and public health systems, and expanded material on strategic and operational planning. Ideally suited for graduate or upper-level undergraduate students in health professions programs, Leadership for Health Professionals, Second Edition is the essential text for future healthcare industry leaders. Key Features Text developed based on competencies from the Healthcare Leadership Alliance Competency Directory Practical, real-world cases from health leaders across the industry that demonstrate the application of theoretical principles in practice Material organized in four parts according to Bloom’s Taxonomy of the Cognitive Domain, which encourages retention, synthesis, and learning Instructor Resources, including an Instructor’s Manual, PowerPoint Presentations, and a Test Bank Each new copy of the text includes an access code to the Navigate Companion Website with helpful Student Resources

Patient-Centered Communication

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Author :
Publisher : Thieme
ISBN 13 : 1684201845
Total Pages : 121 pages
Book Rating : 4.6/5 (842 download)

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Book Synopsis Patient-Centered Communication by : Natacha J. Moreno

Download or read book Patient-Centered Communication written by Natacha J. Moreno and published by Thieme. This book was released on 2020-03-06 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical resource that provides keys to improved patient–provider communication in healthcare "Engages its readers not only on an intellectual level but also on an emotional one…. This is a must read for everyone in the healthcare field and also for those involved in any form of caregiving. Natacha has written an inspiring book!" George Kohlrieser, PhD, Distinguished Professor of Leadership and Organizational Behavior Patient-Centered Communication: The Seven Keys to Connecting with Patients by Natacha J. Moreno supports and enhances caring communication and empathetic dialogue between providers and patients, an extremely important topic that exemplifies excellence in medical practice. The book focuses on seven essential components which form the foundation of compassionate communication. These are mindfulness, intention to bond, positive body language, empathetic vocal tone, attending to the patient's state and perspective, and listening with the heart and mind. The chapters provide instruction on effective verbal and nonverbal skills that support each vital key to connection. Key Highlights Opening vignettes provide a practical example of each chapter's topic in practice Imagine This and Take Action boxes stimulate thinking, motivate action, and provide an opportunity to apply knowledge and communication skills Videos demonstrate how to nonverbally reflect engagement, openness, kindness, and compassion, and also provide positive and negative examples of tone and vocal style This highly compelling and inspirational book is an essential read for all healthcare professionals and caregivers, and serves as a vital teaching guide.

Establishing a Culture of Patient Safety

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Author :
Publisher : Quality Press
ISBN 13 : 0873898192
Total Pages : 209 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Establishing a Culture of Patient Safety by : Judith A. Pauley

Download or read book Establishing a Culture of Patient Safety written by Judith A. Pauley and published by Quality Press. This book was released on 2012-01-01 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide a road map to help healthcare professionals establish a "culture of patient safety" in their facilities and practices, provide high quality healthcare, and increase patient and staff satisfaction by improving communication among staff members and between medical staff and patients. It achieves this by describing what each of six types of people will do in distress, by providing strategies that will allow healthcare professionals to deal more effectively with staff members and patients in distress, and by showing healthcare professionals how to keep themselves out of distress by getting their motivational needs met positively every day. The concepts described in this book are scientifically based and have withstood more than 40 years of scrutiny and scientific inquiry. They were first used as a clinical model to help patients help themselves, and indeed are still used clinically. The originator of the concepts, Dr. Taibi Kahler, is an internationally recognized clinical psychologist who was awarded the 1977 Eric Berne Memorial Scientific Award for the clinical application of a discovery he made in 1971. That discovery enabled clinicians to shorten significantly the treatment time of patients by reducing their resistance as a result of miscommunication between their doctors and themselves.

Health Communication for Health Care Professionals

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Author :
Publisher : Springer Publishing Company
ISBN 13 : 0826124429
Total Pages : 296 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis Health Communication for Health Care Professionals by : Dr. Michael P. Pagano, PhD, PA-C

Download or read book Health Communication for Health Care Professionals written by Dr. Michael P. Pagano, PhD, PA-C and published by Springer Publishing Company. This book was released on 2016-08-28 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Promotes an interdisciplinary approach to the study of health communication According to the Joint Commission, over 75% of all serious medical errors in this country result from miscommunication. Based in these adverse realities and the author philosophy that communication is a clinical skill integral to effective health care delivery, this comprehensive text addresses thetheories and abilities needed by all health care providers. The only text written specifically for students of nursing, medicine, physical therapy,pharmacy, dentistry, physician assistants and opticians, this book incorporates recommendations for specific multimedia, suggestions for class discussion and interactive case studies to provide a rich and multi-perspective learning experience for gaining optimal expertise in effective health communication The author underscores the importance of developing and maintaining successful relationships with patients, peers, and colleagues as a cornerstone ofeffective health care outcomes. With an emphasis on interactive learning, the text utilizescommunication theories to analyze verbal and non-verbalbehaviors in diverse health care contexts and assess which are more effective and why. Summaries at the end of each chapter discuss health communicationoutcomes. Chapters cover interpersonal and gendered communication, provider-patient communication, intercultural communication, organizationalcommunication, team communication, malpractice, palliative care, end-of-life communication, and many other topics. Key Features: Fosters a patient-centered, interdisciplinary, multidimensional learning experience for health care students Recommends experiential learning using videos, films, and related discussion exercises Presents case study role-plays Provides companion case study resource to enhance learning objectives

Doctor–Patient Interaction

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Author :
Publisher : John Benjamins Publishing
ISBN 13 : 9027283370
Total Pages : 294 pages
Book Rating : 4.0/5 (272 download)

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Book Synopsis Doctor–Patient Interaction by : Walburga von Raffler-Engel

Download or read book Doctor–Patient Interaction written by Walburga von Raffler-Engel and published by John Benjamins Publishing. This book was released on 1989-01-01 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume covers many of the ways of speaking that create problems between doctor and patient. The questions under consideration in the present book are the following: How is the doctor-patient interaction structured in a particular culture? What takes place during the process? What causes misunderstandings, lack of cooperation and even total non-compliance? What is the outcome of the interaction and how does the patient benefit from it? Finally, and this is the ultimate purpose of this book: How can the interaction be improved so that an optimum outcome is assured for the patient with maximum satisfaction to the physician?