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Greetings And Telephone Manners
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Book Synopsis Greetings and Telephone Manners by : Greta Barclay Lipson
Download or read book Greetings and Telephone Manners written by Greta Barclay Lipson and published by Teaching and Learning Company. This book was released on 2008-09-01 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: Promote sensitivity and civilized behavior in children with this fun-filled packet! Many types of etiquette, but specifically greetings and telephone manners, are covered in poems, writing projects, coloring pages, role plays and many more pleasing activities.
Book Synopsis Customer Service by : Robert W. Lucas
Download or read book Customer Service written by Robert W. Lucas and published by . This book was released on 2009 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
Book Synopsis From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans by : Jon Picoult
Download or read book From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans written by Jon Picoult and published by McGraw Hill Professional. This book was released on 2021-10-12 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you’re aspiring to satisfy your customers, then you’re aspiring to mediocrity. That’s the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business. Acclaimed customer experience expert Jon Picoult explains why building customer loyalty requires leaving indelible positive impressions on everyone you work with—not just shaping their experiences, but also shaping their memories. Picoult explores the cognitive science behind great customer experiences, pinpointing the breakthrough, psychology-based strategies that both industry leaders (like Apple, Disney, and Southwest Airlines) as well as fast-growing startups (like BILT and Framebridge) use to shape people’s perceptions and sculpt unforgettable impressions—thereby turning more sales prospects into customers, and more customers into obsessed brand ambassadors. Packed with intriguing case studies, engaging stories, and eye-opening research, the book details these proven principles and illustrates how they can be applied to almost any type of business or customer. Examples include cases that show how to: • Create Peaks & Avoid Valleys—leverage the science of memory to etch positive impressions in people’s minds, by creating greater experiential peaks and fewer experiential valleys. • Give the Perception of Control—the almost magical power of giving customers a sense of agency, via choice and expectation-setting, causing them to feel better about the experience a business is already delivering. • Make It Effortless—make interactions easy for customers, not just from a physical perspective, but also a cognitive one, to satisfy today’s demand for simplicity and convenience. • Stir Emotion—harness the power of emotion as a memory cue, by infusing customer experiences with emotional resonance, highlighting positive feelings while stemming negative ones. No matter what kind of constituency you serve—customers or colleagues, individuals or institutions, employees or employment candidates—this book will help you do it with distinction. Picoult’s message is particularly relevant for managers, as he shows the parallels between how great companies cultivate engagement with customers, and how great leaders accomplish the same with their workforce. From Impressed to Obsessed reveals the what, the why, and—most importantly—the how behind great customer experiences. Filled with actionable insights, the book provides an invaluable roadmap for becoming the company that everyone wants to do business with, the employer everyone wants to work for, and the leader everyone wants to follow.
Download or read book Age of Context written by Robert Scoble and published by Createspace Independent Pub. This book was released on 2014 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2006, co-authors Robert Scoble and Shel Israel wrote Naked Conversations, a book that persuaded businesses to embrace what we now call social media. Six years later they have teamed up again to report that social media is but one of five converging forces that promise to change virtually every aspect of our lives. You know these other forces already: mobile, data, sensors and location-based technology. Combined with social media they form a new generation of personalized technology that knows us better than our closest friends. Armed with that knowledge our personal devices can anticipate what we'll need next and serve us better than a butler or an executive assistant. The resulting convergent superforce is so powerful that it is ushering in a era the authors call the Age of Context. In this new era, our devices know when to wake us up early because it snowed last night; they contact the people we are supposed to meet with to warn them we're running late. They even find content worth watching on television. They also promise to cure cancer and make it harder for terrorists to do their damage. Astoundingly, in the coming age you may only receive ads you want to see. Scoble and Israel have spent more than a year researching this book. They report what they have learned from interviewing more than a hundred pioneers of the new technology and by examining hundreds of contextual products. What does it all mean? How will it change society in the future? The authors are unabashed tech enthusiasts, but as they write, an elephant sits in the living room of our book and it is called privacy. We are entering a time when our technology serves us best because it watches us; collecting data on what we do, who we speak with, what we look at. There is no doubt about it: Big Data is watching you. The time to lament the loss of privacy is over. The authors argue that the time is right to demand options that enable people to reclaim some portions of that privacy.
Download or read book 1-800 Courtesy written by Terry Wildemann and published by Aegis Publishing Group. This book was released on 1998 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to win friends and influence people over the telephone. This book Identifies verbal cues and tells how to project a positive attitude, provide superior service, and get the desired results from any interaction, whether it's keeping customers happy or convincing them to buy what you're selling. 10 illustrations.
Book Synopsis Access to Asia by : Sharon Schweitzer
Download or read book Access to Asia written by Sharon Schweitzer and published by John Wiley & Sons. This book was released on 2015-04-27 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create meaningful relationships that translate to better business Access to Asia presents a deeply insightful framework for today's global business leaders and managers, whether traveling from Toronto to Taipei, Baltimore to Bangalore, or San Francisco to Shanghai. Drawing from her extensive experience and global connections, author Sharon Schweitzer suggests that irrespective of their industry, everyone is essentially in the relationship business. Within Asia, building trust and inspiring respect are vital steps in developing business relationships that transcend basic contractual obligations. Readers will find in-the-trenches advice and stories from 80 regional experts in 10 countries, including China, Hong Kong, India, Japan, and Korea. Discover the unique eight-question framework that provides rich interview material and insight from respected cultural experts Track cultural progress over time and highlight areas in need of improvement with the Self-Awareness Profile Learn the little-known facts, reports, and resources that help establish and strengthen Asian business relationships Effective cross-cultural communication is mandatory for today's successful global business leaders. For companies and individuals looking to engage more successfully with their counterparts in Asia, Access to Asia showcases the critical people skills that drive global business success.
Book Synopsis The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success by : Barbara Pachter
Download or read book The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success written by Barbara Pachter and published by McGraw Hill Professional. This book was released on 2013-08-02 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Definitive Guide to Professional Behavior Whether you’re eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time--it's all about how you present yourself. The Essentials of Business Etiquette gives you 101 critical tips for improving behavior in any business situation--all delivered in a quick, no-nonsense format. "If you are looking for practical guidelines on how to conduct yourself in a business situation, what behaviors you need to use to get ahead, and how to be sure that you do not offend others, read this book!" -- MADELINE BELL, President and COO, The Children's Hospital of Philadelphia "Pachter has once again done an excellent job at highlighting some key tools to succeed in leadership and how to conduct yourself in the workplace." -- JOSEPH A. BARONE, PharmD, FCCP, Acting Dean and Professor II, Rutgers University, Ernest Mario School of Pharmacy "The pragmatic advice Barbara offers is sure to meaningfully help people be more confident and effective in multiple business situations." -- ELIZABETH WALKER, Vice President, Global Talent Management, Campbell Soup Company “Readable, well-organized . . . presents practical, sound advice on the most common situations involving business etiquette: communication, body language, dress, dining, telephone, and cell phone use, making presentations, job interviewing, and many other essentials. Recommended. All business collections and readership levels.” -- CHOICE
Book Synopsis Communicate on the Telephone by : Alan Hickman
Download or read book Communicate on the Telephone written by Alan Hickman and published by . This book was released on 2003 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Beyond "Hello" written by Jeannie Davis and published by Now Hear This. This book was released on 1999 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beyond Hello won first place in the Business Category of the Colorado Independent Publishers Association (CIPA) Annual Book Awards. And has appeared on the Tattered Cover (Denver, CO) Bookstore's Top 10 Best Selling Business Books List several times.The book's tone is conversational, allowing readers to focus on painting a positive self-portrait. It includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line. Each chapter offers value-added tips to help improve rapport-building skills, enhance customer interaction and retain and strengthen relationships through excellent customer service. This comprehensive and well-written tutorial will help you improve every telephone interaction you have with your valued customers.
Download or read book Telephone Etiquette written by and published by . This book was released on 2001-03-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Official Book of Electronic Etiquette by : Charles D. Winters
Download or read book The Official Book of Electronic Etiquette written by Charles D. Winters and published by . This book was released on 2003-09 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Telephone manners, cell phones, answering machines, fax protocol, e-mail etiquette, electronic games, digital courtesies in public places"--Jacket
Book Synopsis America Calling by : Claude S. Fischer
Download or read book America Calling written by Claude S. Fischer and published by Univ of California Press. This book was released on 1992 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation 'In his study of the telephone in American society, Fishcer confronts the most significant, but also the most difficult, question we can ask about a new technology--what differences did it make in the lives of its users?'Roland Marchand
Book Synopsis Miss Manners' Guide for the Turn-of-the-Millennium by : Judith Martin
Download or read book Miss Manners' Guide for the Turn-of-the-Millennium written by Judith Martin and published by Simon and Schuster. This book was released on 1990-11-15 with total page 772 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advice on social, business and personal etiquette.
Book Synopsis Business Etiquette In Brief by : Ann Marie Sabath
Download or read book Business Etiquette In Brief written by Ann Marie Sabath and published by Adams Media. This book was released on 1997-08-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Etiquette in Brief is an easy-to-follow, digestible guide that teaches readers how to gain the competitive edge through appropriate business behavior. Topics covered are: Making a positive and powerful first impression Professional image tips for men and women Business greetings and introductions The art of business conversation Telephone etiquette and much more!
Download or read book Telephone Etiquette written by and published by . This book was released on 1989 with total page 12 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Telephone Etiquette by : Opportunities for Change
Download or read book Telephone Etiquette written by Opportunities for Change and published by Createspace Independent Publishing Platform. This book was released on 2015-12-31 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: FinAid Page, LLC offers information on telephone etiquette. FinAid discusses polite telephone greetings, acceptable times to make telephone calls, and examples of appropriate telephone greetings.
Book Synopsis Manners That Sell by : Ramsey, Lydia
Download or read book Manners That Sell written by Ramsey, Lydia and published by Pelican Publishing. This book was released on 2008-10-10 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Invaluable etiquette guidelines for today's business professionals. Now that technology is changing the way people do business, proper manners and etiquette have become more important than ever. In this comprehensive guide to mastering everything from professional relationships and correspondence to business attire and luncheons, the author demonstrates that interpersonal skills are as crucial to success as are innovative products and services. Covering topics including business handshakes, telephone courtesy, electronic etiquette, office manners, gift-giving in the office, and international business, the author offers hundreds of useful, practical suggestions for the veteran business professional and novice alike.
