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Greening Service Management
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Book Synopsis Greening Service Management by : Ian Salvage
Download or read book Greening Service Management written by Ian Salvage and published by . This book was released on 2012-12-20 with total page 3011 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication takes a holistic approach to environmental challenges and corresponding responses from IT in general, and service management in particular. It covers not only energy management, but also other environmental concerns, and how service management can contribute to addressing these. It is important that each environmental issue is not tackled in isolation, as there tends to be great interplay between different environmental challenges. The publication is divided into the following sections: (1). Introduction - an overview of the publication's contents, the context of the publication and the intended audience; (2). Changing our Current Viewpoint - is there really a need to act? And if so, at what levels and timescales? Who and what will be the key drivers for change to occur?; (3). The Role of Service Management - how and where does service management play a part in achieving environmental change? Each phase of the ITIL service lifecycle is looked at separately: Service Strategy, Service Design, Service Transition, Service Operation, and CSI (continual service improvement); (4). The Role of Governance - how and where does governance play a part in achieving environmental change?; (5). Where to Start - practical advice on how to make a start on addressing the issues confronted by organisations. (6). Measuring Environmental Performance - advice on measuring your environmental performance
Book Synopsis Greening Service Management by : Ian Salvage
Download or read book Greening Service Management written by Ian Salvage and published by . This book was released on 2011-08-11 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: Some industry commentators have stated that ITIL Version 3 missed an opportunity in not addressing one of today's biggest challenges - sustainability. This publication addresses that challenge and shows how organisations can use service management to reduce the environmental impact of IT as well as reducing costs at the same time. Whilst most organisations are addressing the environmental impact of IT through data centre consolidation, virtualisation, cloud computing and so on, the ones having the biggest impact are those realising that it is improvement in workflow and processes that will have the greatest impact. There is no need for a new methodology or framework for sustainability. Service management and best practice guidance such as ITIL can address today's environmental challenges. This book shows you how
Book Synopsis Greening People by : Walter Wehrmeyer
Download or read book Greening People written by Walter Wehrmeyer and published by Routledge. This book was released on 2017-09-20 with total page 546 pages. Available in PDF, EPUB and Kindle. Book excerpt: This major collection examines both the human resource dimensions of environmental management and how environmental management impacts on human resource departments. Contributions from international experts in both academia and business look at current theory and best practice in environmental TQM, education, training and communications. Greening People argues that, if a company is to adopt an environmentally-aware approach to its activities, the employees are the key to success or failure. Realistically, it is only through the energy, performance and personal commitment of each employee within an organization that business will move towards sustainable industrial development. This book provides an important angle on the new complexities faced by environmental managers and human resource professionals and offers practical solutions drawn from some of the leading lights in the corporate environmental revolution. Greening People is divided into four parts. Part 1 demonstrates the relationship between human resource management and environmental management. Part 2 provides insight into the psychological make-up of contemporary staff that may foster or hinder company-wide implementation of environmental measures, and Part 3 addresses the shortcomings of current management training programmes and suggests new approaches for effective implementation of environmental human resource management. Finally, a selection of excellent case studies demonstrates how the concepts are being implemented in companies and local authorities.
Book Synopsis The Greening of the U.S. Military by : Robert F. Durant
Download or read book The Greening of the U.S. Military written by Robert F. Durant and published by Georgetown University Press. This book was released on 2007-05-18 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: By the Cold War's end, U.S. military bases harbored nearly 20,000 toxic waste sites. All told, cleaning the approximately 27 million acres is projected to cost hundreds of billions of dollars. And yet while progress has been made, efforts to integrate environmental and national security concerns into the military's operations have proven a daunting and intrigue-filled task that has fallen short of professed goals in the post-Cold War era. In The Greening of the U.S. Military, Robert F. Durant delves into this too-little understood world of defense environmental policy to uncover the epic and ongoing struggle to build an environmentally sensitive culture within the post-Cold War military. Through over 100 interviews and thousands of pages of documents, reports, and trade newsletter accounts, he offers a telling tale of political, bureaucratic, and intergovernmental combat over the pace, scope, and methods of applying environmental and natural resource laws while ensuring military readiness. He then discerns from these clashes over principle, competing values, and narrow self-interest a theoretical framework for studying and understanding organizational change in public organizations. From Dick Cheney's days as Defense Secretary under President George H. W. Bush to William Cohen's Clinton-era-tenure and on to Donald Rumsfeld's Pentagon, the battle over "greening" the military has been one with high-stakes consequences for both national defense and public health, safety, and the environment. Durant's polity-centered perspective and arguments will evoke needed scrutiny, debate, and dialogue over these issues in environmental, military, policymaking, and academic circles.
Author :Management Association, Information Resources Publisher :IGI Global ISBN 13 :1522539107 Total Pages :1780 pages Book Rating :4.5/5 (225 download)
Book Synopsis Operations and Service Management: Concepts, Methodologies, Tools, and Applications by : Management Association, Information Resources
Download or read book Operations and Service Management: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2017-11-30 with total page 1780 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.
Book Synopsis Greening Health Care by : Kathy Gerwig
Download or read book Greening Health Care written by Kathy Gerwig and published by Oxford University Press, USA. This book was released on 2014-07-30 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume examines the intersections of health care and environmental health, both in terms of traditional failures and the revolution underway to fix them. Authored by one of the pioneers in health care's green movement, it presents practical solutions for health care organizations and clinicians to improve their environments and the health of their communities.
Book Synopsis Real Estate Management in China by : Shukui Tan
Download or read book Real Estate Management in China written by Shukui Tan and published by Springer Nature. This book was released on 2022-08-31 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reflects the great changes in terms of real estate sales, purchases, finance and policies from planned economy to market economy in China. Real estate system has always been a great concern to the public for its irreplaceable role in people’s lives and various daily affairs, as well as in the development of the whole economy, especially in China’s context. The unique perspective of this book lies in the significant role that the Chinese government plays in real estate system. This book aims to help readers to understand China’s real estate system comprehensively.
Book Synopsis EXIN Green IT Foundation by : René Visser
Download or read book EXIN Green IT Foundation written by René Visser and published by Van Haren. This book was released on 1970-01-01 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: This workbook is meant to fully prepare yourself on the exam of EXIN Green IT Foundation. Topics dealt with are Understanding Green IT; Lifecycle management; Optimizing the Infrastructure; IT as Enabler; Governance and processes for Green IT.In this workbook you will find 40 multiple choice exam questions from the EXIN sample exam and to help increase your knowledge about Green IT we also have included so-called get it questions.The exam requirements and weight are specified in the exam specifications, mentioned in advance of every chapter of the workbook. The certificate is designed for Everyone who wishes to prepare for the EXIN Green IT Foundation exam and everyone interested in the basics of greening IT:- IT professionals and sustainability officers seeking to reduce costs, increase efficiency and/or reduce the organizations environmental footprint through technology. - Managers and professionals in the IT organization who need to transform IT operations to a more sustainable and cost effective service provision model.
Book Synopsis Greening Business by : Ian Worthington
Download or read book Greening Business written by Ian Worthington and published by Oxford University Press. This book was released on 2013 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book focuses on why, when and how businesses have responded to the growing pressures to improve on their environmental performance. Drawing on current research and numerous practical examples and case-studies, it examines the notion of the sustainable business organization. This is an ideal text for courses in Business and the Environment.
Book Synopsis Greening The Supply Chain: Responsive and Responsible Approaches (UUM Press) by : Mohd Rizal Razalli
Download or read book Greening The Supply Chain: Responsive and Responsible Approaches (UUM Press) written by Mohd Rizal Razalli and published by UUM Press. This book was released on 2022-04-03 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: All organizations need to have an efficient and effective supply chain. The interconnected, interrelated and interlinked networks in today’s global business have pushed organizations to put greater emphasis on the supply chain to gain higher positive impact on their business bottom line. On the other hand, supply chain may also result in negative impact to the world due to the irresponsible business organizations. Despite the financial gain of the business, the environment and the society have to pay for the price of irresponsible actions of these organizations. As a result, the concept of Green Supply Chain has emerged to be as a solution to various societal and environmental problems. The aim is to achieve more sustainable development in doing a business. Sustainable Development Goal (SDG) is the key and the climate change is the central issue to address today. This book discusses the importance of green supply chain to organizations and offers various suggestions to be green to the environment and society. The content is divided into 3 main parts: (1) Overview of the green supply chain management, (2) Green Strategy and Operations, and (3) Green Cycle. It is hoped that the book be useful to all particularly to organizations as well as researchers in practicing and researching on a supply chain agenda. Ultimate aim is for us to be responsive and responsible in providing product and services to our customer, society and environment.
Download or read book The Greening of IT written by John Lamb and published by Pearson Education. This book was released on 2009-03-30 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ho> For CEOs, CIOs, CFOs, and IT leaders: The green IT business case and best practices for making it happen Timely help for companies facing rising energy costs, new government rules, and growing public concern Powerful new insights from IBM’s breakthrough $1 billion green computing initiative Chances are your enterprise IT organization has a significant carbon footprint. In an era of unpredictable energy costs, reducing energy usage throughout your data centers and IT infrastructure represents a powerful cost-cutting opportunity. Now, a top green IT expert shows business and IT leaders how to drive powerful business value by improving IT’s environmental performance. Drawing on leading-edge experience, John Lamb helps you realistically assess the business case for green IT, set priorities, and overcome the internal and external challenges to making it work. He offers proven solutions for issues ranging from organizational obstacles to executive motivation and discusses crucial issues ranging from utility rate incentives to metrics. Along the way, you’ll discover energy-saving opportunities–from virtualization and consolidation to cloud and grid computing–and solutions that will improve business flexibility as they reduce environmental impact. Lamb presents case studies, checklists, and more–all the practical guidance you need to drive maximum bottom-line value from your green IT initiative.
Book Synopsis Green Supply Chain Management by : Charisios Achillas
Download or read book Green Supply Chain Management written by Charisios Achillas and published by Routledge. This book was released on 2018-10-31 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, one of the top priorities of an organization’s modern corporate strategy is to portray itself as socially responsible and environmentally sustainable. As a focal point of sustainability initiatives, green supply chain management has emerged as a key strategy that can provide competitive advantages with significant parallel gains for company profitability. In designing a green supply chain, the intent is the adoption of comprehensive and cross-business sustainability principles, from the product conception stage to the end-of-life stage. In this context, green initiatives relate to tangible and intangible corporate benefits. Sustainability reports from numerous companies reveal that greening their supply chains has helped reduce operating cost, thus boosting effectiveness and efficiency while increasing sustainability of the business. Green Supply Chain Management provides a strategic overview of sustainable supply chain management, shedding light on the theoretical background and key principles of the topic. Specifically, this book covers various thematic areas including benefits and impact of green supply chain management; enablers and barriers on supply chain operations; inbound and outbound logistics considerations; and production, packaging and reverse logistics under the notion of "greening". The ultimate aim of this textbook is to highlight the challenges in the implementation of green supply chain management in modern companies and to provide a roadmap for decision-making in real-life cases. Combining chapter summaries and discussion questions, this book provides an accessible and student-friendly introduction to green supply change management and will be of great interest to students, scholars and practitioners in the fields of sustainable business and supply chain management.
Book Synopsis Greening Development Enhancing Capacity for Environmental Management and Governance by : OECD
Download or read book Greening Development Enhancing Capacity for Environmental Management and Governance written by OECD and published by OECD Publishing. This book was released on 2012-01-25 with total page 103 pages. Available in PDF, EPUB and Kindle. Book excerpt: This policy guidance outlines a number of steps to be considered when building capacity for greening national development planning, national budgetary processes and key economic sector strategies.
Book Synopsis The Greening of Industrial Ecosystems by : National Academy of Engineering
Download or read book The Greening of Industrial Ecosystems written by National Academy of Engineering and published by National Academies Press. This book was released on 1994-01-01 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the 1970s, the first wave of environmental regulation targeted specific sources of pollutants. In the 1990s, concern is focused not on the ends of pipes or the tops of smokestacks but on sweeping regional and global issues. This landmark volume explores the new industrial ecology, an emerging framework for making environmental factors an integral part of economic and business decision making. Experts on this new frontier explore concepts and applications, including: Bringing international law up to par with many national laws to encourage industrial ecology principles. Integrating environmental costs into accounting systems. Understanding design for environment, industrial "metabolism," and sustainable development and how these concepts will affect the behavior of industrial and service firms. The volume looks at negative and positive aspects of technology and addresses treatment of waste as a raw material. This volume will be important to domestic and international policymakers, leaders in business and industry, environmental specialists, and engineers and designers.
Book Synopsis The Routledge Handbook of Service Research Insights and Ideas by : Eileen Bridges
Download or read book The Routledge Handbook of Service Research Insights and Ideas written by Eileen Bridges and published by Routledge. This book was released on 2020-04-02 with total page 587 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Routledge Handbook of Service Research Insights and Ideas offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world’s leading specialists in the discipline explore foundations and innovations in services, highlighting important issues relating to service providers, customers, and service design. The volume goes beyond previous publications by drawing together material from different functional areas, including marketing, human resource management, and service process design and operations. These topics are important in helping readers become knowledgeable about how different functional areas interact to create a successful customer experience. This book is ideal as a first port of call for postgraduate students desiring to get up to speed quickly in the services discipline. It is also a must-read for academics new to services who want to access cutting-edge research.
Book Synopsis Greening the Supply Chain by : Joseph Sarkis
Download or read book Greening the Supply Chain written by Joseph Sarkis and published by Springer Science & Business Media. This book was released on 2006-09-21 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book analyzes environmental supply chain management theory and practice, with contributions by a international experts. Coverage includes concepts and principles of green supply chain management; studies of practices and concerns in industries worldwide; tools for environmental supply chain design and development; and case studies of green supply chain practices. Professionals, policy makers, researchers and students will value this book for the insights it provides into a topic of growing concern.
Book Synopsis Exploring Process Management as a Means for Greening Road Freight Transport by : Priscilla Navarro
Download or read book Exploring Process Management as a Means for Greening Road Freight Transport written by Priscilla Navarro and published by Linköping University Electronic Press. This book was released on 2019-11-18 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research has proven that we need to reduce our environmental impact. Sweden has set a goal to become fossil free by 2045. The increasing amount of transport and the need to reduce its environmental effects has put pressure on the companies of the road freight transport sector. Therefore, this business sector needs research actions to find tools that will assist in the greening of its services and operations. My research is a contribution to these efforts from a managerial point of view. Process management is a methodology taken from Total Quality Management (TQM) that has been used in several business sectors to improve business performance. Its process orientation and focus on customers allow companies to identify and satisfy the current and latent needs of their customers. Until now, TQM has targeted customer needs. However, it is experiencing a shift towards incorporating societal needs into the equation. Environmental sustainability is becoming a societal requirement for companies in all sectors. Hence, the purpose of my research is to explore the possibilities of using process management to support the greening of small and medium-sized companies within the road freight transport sector. The frame of reference for my study is based on three well-established domains in academia and their intersections. These domains are: process management, road freight transport and environmental sustainability. I have used qualitative methods for my research. Specifically, I performed a case study at two medium-sized Swedish companies within the road freight transport business sector. The data collection methods involved document studies, observations and interviews at each case company. The case study was performed using an action research approach, which involved setting up meetings, seminars and workshops with each case company. Additionally, joint workshops were performed, which allowed me to observe and obtain results from the interactions between the companies. The analysis is presented for each case separately and then for their interactions. The results are compared with the existing literature from the three domains. I based my research on three research questions. The first was intended to identify the principles and tools within process management that may be applied to road freight transport companies interested in implementing this methodology to enhance their environmental sustainability. I concluded that these principles were present in the companies and are needed for the implementation of process management. The tools included in this methodology can be associated with environmental initiatives performed by the companies in support of their greening. The second research question refers to the benefits and challenges that companies in this business sector may face when implementing process management methodology. I conclude that most of the expected benefits of process management were confirmed. Additionally, a new benefit was observed: reducing the environmental effect of their services can interest current customers and attract new customers to road freight transport companies. The challenges identified during the case study include: resistance to change, lack of knowledge and resource allocation limitations. I also confirmed that a stepwise implementation of process management increases the likelihood of the success of the methodology. Hence, underdeveloped management systems are also a challenge when this methodology is used in freight transport companies. The third and final research question involves the adaptations required for process management to enhance environmental sustainability in companies in this business sector. I refer to each of the challenges found and suggest certain requirements for the companies to apply this methodology. Clear communication from top management, the training of employees and the involvement of all employees are some of these requirements. Moreover, to incorporate the environmental aspects clearly, I suggest environmental efforts for each step in the implementation of process management. By including these efforts in the process maturity model, I conclude that road freight transport companies could use process management as a means of enhancing environmental sustainability. Forskning har visat att vi måste minska vår miljöpåverkan. Sverige har som målsättning att vara fossilfritt 2045. Den ökade mängden transporter och behovet av att sänka miljöpåverkan har en direkt påverkan på godstransportsföretag. Därför behövs forskningsåtgärder riktade mot dessa för att hitta verktyg som hjälper till att minska miljöpåverkan av dess verksamhet och tjänster. Min forskning är ett bidrag till dessa ansträngningar ur ett ledningsperspektiv. Processledning är en metodik inom Total Quality Management (TQM) som har använts i flera branscher för att förbättra affärsresultat. Processorientering och fokus på kunderna gör att företag kan identifiera och tillfredsställa aktuella och latenta behov ifrån deras kunder. Fram tills idag så har TQM siktat in sig på kundbehov., men just nu pågår en förflyttning inom TQM mot att även inkludera samhällsbehov i ekvationen. Miljömässig hållbarhet håller på att bli ett samhälleligt krav för företag inom alla branscher. Därför är syftet med min forskning att utforska möjligheterna av att använda processledning som ett verktyg för att minska miljöpåverkan av små och medelstora företag inom godstransportbranschen. Min studie baseras på tre väletablerade områden inom akademin och deras överlapp. Områdena är processledning, godstransporter och miljömässig hållbarhet. Jag har använt kvalitativa metoder för min forskning. Specifikt så genomfördes en fallstudie vid två medelstora svenska företag inom godstransportbranschen. Datainsamlingsmetoder som användes var dokumentstudier, observationer samt interjuver hos båda företagen. Fallstudien genomfördes med en aktionsforskningsapproach. Aktionsforskningen genomfördes som möten, seminarier och workshops hos varje företag. Dessutom genomfördes gemensamma workshops med företagen vilket gjorde det möjligt att observera och få resultat utifrån samspelet mellan företagen. Analysen presenteras för varje företag separat och därefter utifrån deras samspel, resultaten jämförs med existerande litteratur ifrån de tre områdena. Min forskning utgår ifrån tre frågeställningar. Syftet med den första var att identifiera principerna och verktygen inom processledning som kan appliceras på godstransportföretag som är intresserade av att implementera metodiken för att öka sin miljömässiga hållbarhet. Jag drog slutsatsen att principerna från processledning fanns inom företagen och dom behövs för implementeringen av processledningen. Verktygen inom den här metodiken kan associeras med miljöinitiativ utförda av företagen och minska deras miljöpåverkan. Den andra frågeställningen avser fördelarna samt utmaningarna som företag inom det här affärsområdet möter när de implementerar processledningsmetodiken. Min slutsats är att de flesta av de förväntade fördelarna med processledning bekräftas samt att ytterligare en ny fördel upptäcktes. En minskad miljöpåverkan av deras tjänster kan intressera nuvarande kunder och dra till sig nya. De identifierade utmaningarna från fallstudien inkluderar motstånd mot förändring, avsaknad av kunskap samt resursbegränsningar. Jag bekräftade även att en stegvis implementering av processledning ökar möjligheterna för att metodiken ska bli framgångsrik. Därför är också underutvecklade ledningssystem en utmaning för att kunna använda den här metodiken inom godstransportföretag. Den tredje och sista frågeställningen berör de anpassningarna av processledning som krävs för att kunna öka miljömässig hållbarhet hos företag inom det här affärsområdet. Jag refererar till var och en av de utmaningar som hittades och föreslår vissa krav för företagen att applicera den här metodiken. Tydlig kommunikation ifrån ledningen, utbildning av anställda och involvering av alla medarbetare är några av dessa krav. Dessutom, för att integrera miljöaspekten tydligt, så föreslår jag miljöarbete för varje steg av implementeringen av processledning. Jag drar slutsatsen att godstransporföretag skulle kunna använda processledning som ett sätt att öka miljömässig hållbarhet.
