Fundamentos para gestão de serviços

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Author :
Publisher : Editora Senac São Paulo
ISBN 13 : 8539626276
Total Pages : 245 pages
Book Rating : 4.5/5 (396 download)

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Book Synopsis Fundamentos para gestão de serviços by : Fernando Gorni Neto

Download or read book Fundamentos para gestão de serviços written by Fernando Gorni Neto and published by Editora Senac São Paulo. This book was released on 2020-03-11 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Série Universitária foi desenvolvida pelo Senac São Paulo com o intuito de preparar profissionais para o mercado de trabalho. Os títulos abrangem diversas áreas, abordando desde conhecimentos teóricos e práticos adequados às exigências profissionais até a formação ética e sólida. Fundamentos para gestão de serviços traça um panorama da evolução do setor de serviços na economia, apresentando a dinâmica de mercado e as principais tendências do setor, buscando compreender o uso de mecanismos e ferramentas para gestão e avaliação da qualidade em serviços. Entre os temas abordados, estão os serviços e sua relação com a economia, a gestão estratégica de serviços com o posicionamento e a concorrência e o surgimento das inovações, das tendências e dos desafios em serviços e na sua gestão. O livro trata ainda da gestão financeira, da qualidade, do atendimento ao cliente e da gestão de recursos humanos. O objetivo é proporcionar ao leitor uma visão geral sobre os aspectos essenciais à gestão de serviços nos mais diversos segmentos.

Gestão Estratégica de Serviços

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Author :
Publisher : Freitas Bastos
ISBN 13 : 6556752835
Total Pages : 153 pages
Book Rating : 4.5/5 (567 download)

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Book Synopsis Gestão Estratégica de Serviços by : Aline dos Santos Barbosa

Download or read book Gestão Estratégica de Serviços written by Aline dos Santos Barbosa and published by Freitas Bastos. This book was released on 2023-04-18 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quais são os fundamentos principais dos serviços? O que envolve o pacote de serviços? Como podemos melhor gerir nossa cadeia de fornecimento? Quais são os principais elementos e as principais ferramentas da qualidade que podem ser aplicáveis aos serviços? Como podemos melhorar o treinamento de pessoas em serviços? De que forma podemos ser mais efetivos na conquista de nossos clientes? Com estas questões em mente, e por meio de uma abordagem acadêmica e aplicada, trazemos nesta obra etapas, conceitos e ferramentas consagrados pela literatura e pela prática do campo da gestão de serviços. A pessoa que ler esta obra poderá notar que em cada capítulo trazemos uma série de exemplos, ora reais, ora hipotéticos, para ilustrar com maior clareza os conceitos que também são trazidos. Tratar de gestão de serviços envolve pensar em erros e acertos de empresas nessa empreitada, por isso, uma série de situações delicadas vividas pelas empresas são propositalmente colocadas em nossos capítulos, também como forma de gerar reflexões que servem de alerta para que não percamos de vista a complexidade do que significa gerir serviços com excelência. Seja você aluno, gestor ou consultor, acreditamos que nossa obra ampliará sua compreensão sobre alguns dos principais métodos disponíveis para a tomada de decisão estratégica nas organizações prestadoras dos mais variados tipos de serviços. Defendemos que ao compreender os materiais aqui expostos, você terá maior probabilidade de êxito na busca por vantagem competitiva de longo prazo para a organização em que atua.

Gestao de Serviços

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Publisher : Senac
ISBN 13 : 9788574582450
Total Pages : 152 pages
Book Rating : 4.5/5 (824 download)

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Book Synopsis Gestao de Serviços by : Jorge Dalledonne

Download or read book Gestao de Serviços written by Jorge Dalledonne and published by Senac. This book was released on with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: O que é serviço? E gestão? Quais seus fundamentos? Como juntar tudo isso sob a forma de um negócio? Mostrar como funcionam os processos que compõem uma cadeia articulada que engloba pessoas, suprimentos, fornecedores, clientes e tudo o que viabiliza a prestação de um serviço é o objetivo deste livro. 'Gestão de serviços' destaca oito focos da ação gerencial - resultados, finanças, atendimento, suprimentos, máquinas e equipamentos, pessoas, informação e gestão estratégica.

Administra ‹o Pœblica

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Author :
Publisher : Elsevier
ISBN 13 : 8535252738
Total Pages : 543 pages
Book Rating : 4.5/5 (352 download)

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Book Synopsis Administra ‹o Pœblica by : Augustinho Paludo

Download or read book Administra ‹o Pœblica written by Augustinho Paludo and published by Elsevier. This book was released on 2012 with total page 543 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Automated Organizations

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Publisher : Springer Science & Business Media
ISBN 13 : 3790827592
Total Pages : 246 pages
Book Rating : 4.7/5 (98 download)

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Book Synopsis Automated Organizations by : Nelio Oliveira

Download or read book Automated Organizations written by Nelio Oliveira and published by Springer Science & Business Media. This book was released on 2011-08-30 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book attempts to characterize a new organizational form that is now visible in many companies as a substitute of previous forms related to mechanized or mechanistic standards. The book is based on the approach of organizational structure and on Henry Mintzberg’s work on organizational configurations. As a matter of fact, it attempts to supplement and update Mintzberg's organizational taxonomy, taking into account changes in the structure and work organization of business firms. The book is written for all people whose work is related to organizations and who are interested in the subjects it deals with.

Civil Service Reform in Brazil

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Author :
Publisher : University of Texas Press
ISBN 13 : 0292768966
Total Pages : 248 pages
Book Rating : 4.2/5 (927 download)

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Book Synopsis Civil Service Reform in Brazil by : Lawrence S. Graham

Download or read book Civil Service Reform in Brazil written by Lawrence S. Graham and published by University of Texas Press. This book was released on 2014-12-05 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the 1930s, during the authoritarian government of Getúlio Vargas, the Brazilian civil service reform movement began. Thirty-five years later, the actual administrative practices of the country did not adequately reflect the philosophy underlying this movement, a philosophy drawn from the reform experience and public administration theories of the United States and Western Europe. This book examines why these ideas, when transplanted to another cultural setting, did not take root and, further, why they unexpectedly proved to be most applicable in Brazil during periods of autocratic rule. These questions are highly relevant not only to Brazil, but equally to other developing countries struggling to create more effective national administrative systems. For this reason, and in order to evaluate the Brazilian reform experience within its total context (social, economic, and political), Lawrence S. Graham develops a broad conceptual framework. His focus is on the years between 1945 and 1964, a period which allowed a relatively free play of political forces but, ironically, produced a diminution in the success of the reform efforts when compared with the authoritarian governments which preceded and followed it. After a comparative consideration of the public administration theories behind the reform movement, Graham examines this period in terms of the political environment, the functions of political patronage, and the influences of a nascent national party. Finally, he juxtaposes the conditions and course of the Brazilian reform experience with those of the United States and Great Britain. Graham’s study of the Brazilian example, which does not pass judgment on the prevailing public personnel system, reveals the importance of understanding the total cultural context within which administrative principles are put into practice. Such an approach, wider than generally held in the field of public administration, may prove to be the most vital factor in the future of the civil service in Brazil and several other countries facing the same problems.

Future Health Scenarios

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Author :
Publisher : CRC Press
ISBN 13 : 1000873234
Total Pages : 291 pages
Book Rating : 4.0/5 (8 download)

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Book Synopsis Future Health Scenarios by : Maria José Sousa

Download or read book Future Health Scenarios written by Maria José Sousa and published by CRC Press. This book was released on 2023-05-15 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital technologies is a major emerging area to invest and research in new models of health management. Future health scenarios are constituted by technologies in health and clinical decision-making systems. This book provides a unique multidisciplinary approach for exploring the potential contribution of AI and digital technologies in enabling global healthcare systems to respond to urgent twenty-first-century challenges. Deep analysis has been made regarding telemedicine using big data, deep learning, robotics, mobile and remote applications. Features: Focuses on prospective scenarios in health to predict possible futures. Addresses the urgent needs of the key population, socio-technical and health themes. Covers health innovative practices as 3D models for surgeries, big data to treat rare diseases, and AI robot for heart treatments. Explores telemedicine using big data, deep learning, robotics, mobile and remote applications. Reviews public health based on predictive analytics and disease trends. This book is aimed at researchers, professionals, and graduate students in computer science, artificial intelligence, decision support, healthcare technology management, biomedical engineering, and robotics.

Public Health Service Publication

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Author :
Publisher :
ISBN 13 :
Total Pages : 1318 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Public Health Service Publication by :

Download or read book Public Health Service Publication written by and published by . This book was released on 1964 with total page 1318 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Transdisciplinary Engineering: Crossing Boundaries

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Publisher : IOS Press
ISBN 13 : 1614997039
Total Pages : 1152 pages
Book Rating : 4.6/5 (149 download)

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Book Synopsis Transdisciplinary Engineering: Crossing Boundaries by : M. Borsato

Download or read book Transdisciplinary Engineering: Crossing Boundaries written by M. Borsato and published by IOS Press. This book was released on 2016-10-13 with total page 1152 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Concurrent Engineering (CE) approach was developed in the 1980s, based on the concept that different phases of a product life cycle should be conducted concurrently and initiated as early as possible within the Product Creation Process (PCP). CE concepts have matured and become the foundation of many new ideas, methodologies, initiatives, approaches and tools. This book contains the proceedings from the 23rd ISPE Inc. International Conference on Transdisciplinary (formerly: Concurrent) Engineering, held in Curitiba, Parana, Brazil, in October 2016. The conference, entitled 'Transdisciplinary Engineering: Crossing Boundaries', provides an important forum for international scientific exchange on Concurrent Engineering and collaborative enterprises, and attracts the participation of researchers, industry experts and students, as well as government representatives. The 108 peer reviewed papers and keynote speech included here, range from theoretical and conceptual to strongly pragmatic works, which are organized into 17 sections including: Concurrent Engineering and knowledge exchange; engineering for sustainability; multidisciplinary project management; collaborative design and engineering; optimization of engineering operations and data analytics; and multidisciplinary design optimization, among others. The book gives an overview of the latest research, advancements and applications in the field and will be of interest to researchers, design practitioners and educators.

National Library of Medicine Current Catalog

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Author :
Publisher :
ISBN 13 :
Total Pages : 712 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis National Library of Medicine Current Catalog by : National Library of Medicine (U.S.)

Download or read book National Library of Medicine Current Catalog written by National Library of Medicine (U.S.) and published by . This book was released on 1969 with total page 712 pages. Available in PDF, EPUB and Kindle. Book excerpt: First multi-year cumulation covers six years: 1965-70.

The Stationery Office Agency Catalogue 2007

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Publisher : Stationery Office Books (TSO)
ISBN 13 : 9780115008603
Total Pages : 184 pages
Book Rating : 4.0/5 (86 download)

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Book Synopsis The Stationery Office Agency Catalogue 2007 by : Stationery Office

Download or read book The Stationery Office Agency Catalogue 2007 written by Stationery Office and published by Stationery Office Books (TSO). This book was released on 2009-02 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: No public library discount on this title.

Fundamentos de los sistemas de implementación de protección social

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Publisher : World Bank Publications
ISBN 13 : 1464818843
Total Pages : 735 pages
Book Rating : 4.4/5 (648 download)

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Book Synopsis Fundamentos de los sistemas de implementación de protección social by : Kathy Lindert

Download or read book Fundamentos de los sistemas de implementación de protección social written by Kathy Lindert and published by World Bank Publications. This book was released on 2023-01-13 with total page 735 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fundamentos de los sistemas de implementación de protección social: Libro de referencia sintetiza las experiencias reales y las lecciones aprendidas de la aplicación de estos sistemas en todo el mundo mostrando una perspectiva amplia de la protección social sobre diversas poblaciones objetivo, como familias pobres o de bajos ingresos, trabajadores en situación de desempleo, personas en condición de discapacidad y personas en situación de riesgo social. El libro analiza diferentes tipos de intervenciones de los gobiernos para ayudar a las personas, familias u hogares mediante programas categóricos, programas contra la pobreza, programas y servicios laborales, prestaciones y servicios por discapacidad, y servicios sociales. El libro de referencia aborda preguntas concretas sobre procedimientos, el «cómo», entre las que se encuentran: ¿Cómo distribuyen los países los beneficios y servicios sociales? ¿Cómo logran hacerlo de forma eficaz y eficiente? ¿Cómo garantizan la inclusión dinámica, sobre todo para las personas más vulnerables y necesitadas? ¿Cómo promueven una mejor coordinación e integración, no sólo entre los programas de protección social, sino también entre programas de otros sectores del gobierno? ¿Cómo pueden responder a las necesidades de sus poblaciones objetivo y proporcionar una mejor experiencia al cliente? El marco de sistemas de implementación profundiza en los elementos clave de ese entorno operativo. Dicho marco se basa en fases esenciales a lo largo de la cadena de implementación. Los actores principales, como las personas y las instituciones, interactúan a lo largo de esta cadena a través de las comunicaciones, los sistemas de información y la tecnología. Este marco se puede aplicar a la implementación de uno o varios programas y a la implementación de la protección social adaptativa. El libro de referencia se estructura en torno a ocho principios que encuadran el concepto de los sistemas de implementación: 1. No hay un modelo único para los sistemas de implementación, pero existen puntos en común que constituyen el núcleo del marco de los sistemas de implementación. 2. La calidad de la implementación es importante: Las debilidades en alguno de los elementos principales afectarán negativamente a todo el sistema, lo que, a su vez, reducirá el impacto de los programas a los que dan apoyo. 3. Los sistemas de implementación evolucionan a lo largo del tiempo de forma no lineal, y los puntos de partida son fundamentales. 4. Es necesario buscar «la sencillez» y «hacer bien lo sencillo» desde el inicio. 5. La «primera milla» (la interfaz mediante la cual las personas interaccionan directamente con las funciones administrativas) suele ser el eslabón más débil en la cadena de implementación. Reformarlo puede requerir un cambio sistémico, pero mejorará considerablemente la eficacia general y mitigará el riesgo de fallos en la primera instancia. 6. Los programas de protección social no operan en un vacío, por lo que sus sistemas de implementación no deberían desarrollarse de forma aislada. Las sinergias entre distintas instituciones y sistemas de información son posibles y pueden mejorar los resultados de los programas. 7. Los sistemas de implementación de protección social contribuyen a la capacidad del gobierno de ayudar a otros sectores, por ejemplo, las subvenciones para seguros de salud, las becas, las tarifas energéticas sociales, las ayudas para la vivienda y los servicios legales. 8. Los desafíos asociados a la inclusión y a la coordinación son amplios y perennes, y motivan la mejora continua de los sistemas de implementación a través de un planteamiento dinámico, integrado y centrado en las personas.

ECKM 2019 20th European Conference on Knowledge Management 2 VOLS

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Author :
Publisher : Academic Conferences and publishing limited
ISBN 13 : 1912764334
Total Pages : pages
Book Rating : 4.9/5 (127 download)

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Book Synopsis ECKM 2019 20th European Conference on Knowledge Management 2 VOLS by :

Download or read book ECKM 2019 20th European Conference on Knowledge Management 2 VOLS written by and published by Academic Conferences and publishing limited. This book was released on 2019-09-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Catalog

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Publisher :
ISBN 13 :
Total Pages : 746 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Catalog by : University of Texas. Library. Latin American Collection

Download or read book Catalog written by University of Texas. Library. Latin American Collection and published by . This book was released on 1969 with total page 746 pages. Available in PDF, EPUB and Kindle. Book excerpt:

This is Service Design Thinking

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Author :
Publisher : Bis Publishers
ISBN 13 : 9789063692797
Total Pages : 376 pages
Book Rating : 4.6/5 (927 download)

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Book Synopsis This is Service Design Thinking by : Marc Stickdorn

Download or read book This is Service Design Thinking written by Marc Stickdorn and published by Bis Publishers. This book was released on 2012 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals.

ECMLG 2017 13th European Conference on Management, Leadership and Governance

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Publisher : Academic Conferences and publishing limited
ISBN 13 : 1911218646
Total Pages : 623 pages
Book Rating : 4.9/5 (112 download)

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Book Synopsis ECMLG 2017 13th European Conference on Management, Leadership and Governance by : Martin Rich

Download or read book ECMLG 2017 13th European Conference on Management, Leadership and Governance written by Martin Rich and published by Academic Conferences and publishing limited. This book was released on 2017-12-11 with total page 623 pages. Available in PDF, EPUB and Kindle. Book excerpt: hese Proceedings represent the work of contributors to the 13th European Conference on Management Leadership and Governance, ECMLG 2017, hosted this year by the Cass Business School, City, University of London on 11-12 December 2017. The Conference Chair is Dr Martin Rich. The conference will be opened with a keynote address by Dr Helen Rothberg from Marist College, Poughkeepsie, USA with a speech entitled Everything I Know about Leadership I Learned as a Bartender. On the second day the keynote will be delivered by Dr Amanda Goodall from City, University of London on the topic of Why we need core business experts as leaders. ECMLG is a well established platform for individuals to present their research findings, display their work in progress and discuss conceptual advances in many different branches of Management, Leadership and Governance. At the same time it provides an important opportunity for members of the community to come together with peers, share knowledge and exchange ideas. With an initial submission of 160 abstracts, after the double blind, peer review process there are 61 academic papers, 8 PhD Papers and 2 Work in Progress papers in these Conference Proceedings. These papers reflect the truly global nature of research in the area with contributions from, Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Finland, Germany, Hungary, Iran, Ireland, Israel, Kazakhstan, Kenya, Lithuania, Malaysia,

Bibliography on Public Administration in Latin America

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Author :
Publisher :
ISBN 13 :
Total Pages : 132 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis Bibliography on Public Administration in Latin America by : Columbus Memorial Library

Download or read book Bibliography on Public Administration in Latin America written by Columbus Memorial Library and published by . This book was released on 1954 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: