Five Dimensions Of Quality

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Five Dimensions of Quality

Author : Linda Suskie
Publisher : John Wiley & Sons
ISBN 13 : 111876157X
Total Pages : 325 pages
Book Rating : 4.1/5 (187 download)

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Book Synopsis Five Dimensions of Quality by : Linda Suskie

Download or read book Five Dimensions of Quality written by Linda Suskie and published by John Wiley & Sons. This book was released on 2014-10-13 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: Meet calls for increased quality and understand accreditation expectations Author Linda Suskie is internationally recognized for her work in higher education assessment, and she is a former vice president of a major regional accreditor. In Five Dimensions of Quality: A Common Sense Guide to Accreditation and Accountability in Higher Education she provides a simple, straightforward model for understanding and meeting the calls for increased quality in higher education ever-present in today's culture. Whether your institution is seeking accreditation or not, the five dimensions she outlines will help you to identify ways to improve institutional quality and demonstrate that quality to constituents. For those wading through the accreditation process, which has become more difficult in recent years due to increasing regulation and pressure for greater accountability, Suskie offers expert guidance on understanding the underlying principles of the expectations of accrediting bodies. Using the model presented here, which is much easier to understand than the sometimes complex resources provided by individual accrediting bodies, American colleges and universities can understand what they need to do to earn and maintain their regional accreditation as well as improve overall institutional quality for their students. You'll be able to: Identify ways to improve institutional quality Demonstrate the quality of your institution to internal and external constituents Avoid wasting time and energy on misguided institutional processes to comply with accreditation requirements By focusing on why colleges and universities should take particular actions rather than only on what those actions should be, Five Dimensions of Quality gives them the knowledge and strategies to prepare for a successful review. It is an ideal resource for leaders, accreditation committee members, and everyone on campus.

Assessing Student Learning

Author : Linda Suskie
Publisher : John Wiley & Sons
ISBN 13 : 0470936800
Total Pages : 426 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis Assessing Student Learning by : Linda Suskie

Download or read book Assessing Student Learning written by Linda Suskie and published by John Wiley & Sons. This book was released on 2010-07-30 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of Assessing Student Learning has become the standard reference for college faculty and administrators who are charged with the task of assessing student learning within their institutions. The second edition of this landmark book offers the same practical guidance and is designed to meet ever-increasing demands for improvement and accountability. This edition includes expanded coverage of vital assessment topics such as promoting an assessment culture, characteristics of good assessment, audiences for assessment, organizing and coordinating assessment, assessing attitudes and values, setting benchmarks and standards, and using results to inform and improve teaching, learning, planning, and decision making.

Measuring Data Quality for Ongoing Improvement

Author : Laura Sebastian-Coleman
Publisher : Newnes
ISBN 13 : 0123977541
Total Pages : 376 pages
Book Rating : 4.1/5 (239 download)

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Book Synopsis Measuring Data Quality for Ongoing Improvement by : Laura Sebastian-Coleman

Download or read book Measuring Data Quality for Ongoing Improvement written by Laura Sebastian-Coleman and published by Newnes. This book was released on 2012-12-31 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Data Quality Assessment Framework shows you how to measure and monitor data quality, ensuring quality over time. You’ll start with general concepts of measurement and work your way through a detailed framework of more than three dozen measurement types related to five objective dimensions of quality: completeness, timeliness, consistency, validity, and integrity. Ongoing measurement, rather than one time activities will help your organization reach a new level of data quality. This plain-language approach to measuring data can be understood by both business and IT and provides practical guidance on how to apply the DQAF within any organization enabling you to prioritize measurements and effectively report on results. Strategies for using data measurement to govern and improve the quality of data and guidelines for applying the framework within a data asset are included. You’ll come away able to prioritize which measurement types to implement, knowing where to place them in a data flow and how frequently to measure. Common conceptual models for defining and storing of data quality results for purposes of trend analysis are also included as well as generic business requirements for ongoing measuring and monitoring including calculations and comparisons that make the measurements meaningful and help understand trends and detect anomalies. Demonstrates how to leverage a technology independent data quality measurement framework for your specific business priorities and data quality challenges Enables discussions between business and IT with a non-technical vocabulary for data quality measurement Describes how to measure data quality on an ongoing basis with generic measurement types that can be applied to any situation

Quick Service Restaurants, Franchising, and Multi-unit Chain Management

Author : H. G. Parsa
Publisher : Psychology Press
ISBN 13 : 9780789017055
Total Pages : 378 pages
Book Rating : 4.0/5 (17 download)

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Book Synopsis Quick Service Restaurants, Franchising, and Multi-unit Chain Management by : H. G. Parsa

Download or read book Quick Service Restaurants, Franchising, and Multi-unit Chain Management written by H. G. Parsa and published by Psychology Press. This book was released on 2002 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quick Service Restaurants, Franchising, and Multi-Unit Chain Management provides a multifaceted view on the one-hundred-billion-dollar industry with worldwide appeal. Quick-service restaurants (QSRs) have been the dominant segment of the food service industry since their inception in the 1920s. This book focuses on the QSR industry, its historical roots in America, consumer acceptance, management practices, international expansion, and co-branding opportunities. A nationwide survey of mature customers highlights the characteristics, unpleasant service experiences, and service requirements that diminish their satisfaction in QSRs. There is a chapter on airline food and what companies are doing to improve food quality and customer satisfaction. There are also chapters focusing on food safety, sanitation, and consumption trends. A case study of Billy Ingram and White Castle restaurants shows how hamburgers became a staple menu item in American restaurants.

Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264805907
Total Pages : pages
Book Rating : 4.2/5 (648 download)

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Book Synopsis Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies by : OECD

Download or read book Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies written by OECD and published by OECD Publishing. This book was released on 2019-10-17 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improving quality of care. Crucially, it summarizes available evidence on different quality strategies and provides recommendations for their implementation. This book is intended to help policy-makers to understand concepts of quality and to support them to evaluate single strategies and combinations of strategies.

The Essence of Nursing Practice

Author : Hesook Suzie Kim, PhD, RN
Publisher : Springer Publishing Company
ISBN 13 : 082619429X
Total Pages : 304 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis The Essence of Nursing Practice by : Hesook Suzie Kim, PhD, RN

Download or read book The Essence of Nursing Practice written by Hesook Suzie Kim, PhD, RN and published by Springer Publishing Company. This book was released on 2015-04-10 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: This one-of-a-kind book provides an in-depth analysis of nursing practice as a concept and area of study, rather than as an aggregation of specific techniques and skills. The text addresses the essential features of nursing practice using a five-level nursing framework developed by the author. This framework promotes a deep understanding of how nursing should be holistically practiced rather than focusing on particular nursing competencies. The book stresses the importance of developing a multifaceted, adaptable approach to nursing that integrates all of its complexities, including philosophy, knowledge and knowing, and situational contingencies. Also addressed are the integral components of nursing practice, including essential tools, collaboration, knowledge application, competence, expertise, and quality of practice. The book discusses and analyzes the five levels of nursing practice—the nursing perspective, nursing knowledge for practice, the philosophy of nursing practice, the dimension of nursing practice, and the process of nursing practice—to provide a model for how nursing should be practiced in order to better serve patients and advance knowledge for practice. With its in-depth perspective and unique focus, the book draws from nursing knowledge, but also from the fields of philosophy and the social sciences. As such, it analyzes the essential features and characteristics of nursing practice through a broader lens. The book also includes a comprehensive bibliography from nursing, philosophy, and social sciences literature. It is designed as both a text for graduate-level nursing students and as an authoritative reference for practicing nurses, educators, and researchers. Key Features: Presents a five-level analytical model of nursing practice developed by the author Provides an in-depth examination of the essential features and dimensions of nursing practice using this analytical model Addresses the essential tools of nursing practice; collaborative practice, knowledge application, and competence; expertise; and quality of practice Includes a comprehensive bibliography relevant to the study of nursing practice from nursing, philosophy, and the social sciences

Delivering Quality Service

Author : Valarie A. Zeithaml
Publisher : Simon and Schuster
ISBN 13 : 0029357012
Total Pages : 248 pages
Book Rating : 4.0/5 (293 download)

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Book Synopsis Delivering Quality Service by : Valarie A. Zeithaml

Download or read book Delivering Quality Service written by Valarie A. Zeithaml and published by Simon and Schuster. This book was released on 1990 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business.

Managing Tourism and Hospitality Services

Author : B. Prideaux
Publisher : CABI
ISBN 13 : 1845930150
Total Pages : 357 pages
Book Rating : 4.8/5 (459 download)

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Book Synopsis Managing Tourism and Hospitality Services by : B. Prideaux

Download or read book Managing Tourism and Hospitality Services written by B. Prideaux and published by CABI. This book was released on 2006-09-14 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.

Planning and Assessment in Higher Education

Author : Michael F. Middaugh
Publisher : John Wiley & Sons
ISBN 13 : 1118045521
Total Pages : 262 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Planning and Assessment in Higher Education by : Michael F. Middaugh

Download or read book Planning and Assessment in Higher Education written by Michael F. Middaugh and published by John Wiley & Sons. This book was released on 2011-01-25 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: PLANNING AND ASSESSMENT IN HIGHER EDUCATION Demonstrating Institutional Effectiveness In this era of increasing pressure on higher education institutions for accountability, Planning and Assessment in Higher Education is an essential resource for college and university leaders and staff charged with the task of providing evidence of institutional effectiveness. Michael F. Middaugh, a noted expert in the field, shows how colleges and universities can successfully measure student learning and institutional effectiveness and use these results to create more efficient communications with both internal and external constituencies as well as promote institutional effectiveness to support student learning. "How can the assessment of institutional effectiveness be used to provide a solid foundation for planning? Middaugh has crafted a comprehensive, practical guide that also explains what accrediting agencies really want and need to know about these topics." Elizabeth H. Sibolski, executive vice president, Middle States Commission on Higher Education "Only Michael Middaugh, the unquestioned national leader in this field, could write such a lucid overview of how to make institutional assessment and planning really work as a tool rather than as a tedious requirement. He helped invent and shape the focus of national assessment rubrics and now offers his insights into how to make them work for your institution." John C. Cavanaugh, chancellor, Pennsylvania State System of Higher Education "Middaugh provides extremely helpful and practical guidance and insights on how colleges and universities can use assessment tools and frameworks to improve both academic programs and administrative operations. A valuable and timely book for all higher education leaders." James P. Honan, senior lecturer on education, Harvard Graduate School of Education

Comprehensive Handbook of Social Work and Social Welfare, Social Work Practice

Author :
Publisher : John Wiley & Sons
ISBN 13 : 0470222638
Total Pages : 697 pages
Book Rating : 4.4/5 (72 download)

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Book Synopsis Comprehensive Handbook of Social Work and Social Welfare, Social Work Practice by :

Download or read book Comprehensive Handbook of Social Work and Social Welfare, Social Work Practice written by and published by John Wiley & Sons. This book was released on 2008-05-16 with total page 697 pages. Available in PDF, EPUB and Kindle. Book excerpt: Comprehensive Handbook of Social Work and Social Welfare, Volume 3: The Profession of Social Work features contributions from leading international researchers and practitioners and presents the most comprehensive, in-depth source of information on the field of social work and social welfare.

Quality Management

Author : Marco Sartor
Publisher : Emerald Group Publishing
ISBN 13 : 1787698033
Total Pages : 312 pages
Book Rating : 4.7/5 (876 download)

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Book Synopsis Quality Management by : Marco Sartor

Download or read book Quality Management written by Marco Sartor and published by Emerald Group Publishing. This book was released on 2019-05-09 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.

Delivering Quality Service

Author : Valarie A. Zeithaml
Publisher : Simon and Schuster
ISBN 13 : 1439137471
Total Pages : 185 pages
Book Rating : 4.4/5 (391 download)

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Book Synopsis Delivering Quality Service by : Valarie A. Zeithaml

Download or read book Delivering Quality Service written by Valarie A. Zeithaml and published by Simon and Schuster. This book was released on 2010-05-11 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical insight into customer expectations and service delivery. For example, Florida Power & Light has developed a sophisticated, computer-based lightening tracking system to anticipate where weather-related service interruptions might occur and strategically position crews at these locations to quicken recovery response time. Offering a service that customers expect to be available at all times and that they will miss only when the lights go out, FPL focuses its energies on matching customer perceptions with potential need. Deluxe Corporation, America's highly successful check printer, regularly exceeds its customers' expectations by shipping nearly 95% of all orders by the day after the orders were received. Deluxe even put U.S. Postal Service stations inside its plants to speed up delivery time. Customer expectations change over time. To anticipate these changes, Metropolitan Life Insurance Company regularly monitors the expectations and perceptions of their customers, using focus group interviews and the authors' 22-item generic SERVQUAL questionnaire, which is customized by adding questions covering specific aspects of service they wish to track. The authors' groundbreaking model, which tracks the five attributes of quality service -- reliability, empathy, assurance, responsiveness, and tangibles -- goes right to the heart of the tendency to overpromise. By comparing customer perceptions with expectations, the model provides marketing managers with a two-part measure of perceived quality that, for the first time, enables them to segment a market into groups with different service expectations.

Crossing the Quality Chasm

Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 0309072808
Total Pages : 360 pages
Book Rating : 4.3/5 (9 download)

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Book Synopsis Crossing the Quality Chasm by : Institute of Medicine

Download or read book Crossing the Quality Chasm written by Institute of Medicine and published by National Academies Press. This book was released on 2001-08-19 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.

Services Marketing: Text And Cases

Author : Verma
Publisher : Pearson Education India
ISBN 13 : 9788177586732
Total Pages : 488 pages
Book Rating : 4.5/5 (867 download)

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Book Synopsis Services Marketing: Text And Cases by : Verma

Download or read book Services Marketing: Text And Cases written by Verma and published by Pearson Education India. This book was released on 2007-09 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Teacher Supply, Demand, and Quality

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309047927
Total Pages : 344 pages
Book Rating : 4.3/5 (9 download)

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Book Synopsis Teacher Supply, Demand, and Quality by : National Research Council

Download or read book Teacher Supply, Demand, and Quality written by National Research Council and published by National Academies Press. This book was released on 1992-02-01 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines policy issues, projection models, and data bases pertaining to the supply of, demand for, and quality of teachers in the United States from kindergarten to twelfth grade. It identifies additional data needed to clarify policy issues or for use in projection models, with a long-range view of contributing to the development of a teaching force of higher quality in the United States. The book has major implications for the teacher work force and for statisticians and researchers involved in investigating, modeling, and projecting teacher supply, demand, and quality.

Managing Quality

Author : David A. Garvin
Publisher : Simon and Schuster
ISBN 13 : 0029113806
Total Pages : 344 pages
Book Rating : 4.0/5 (291 download)

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Book Synopsis Managing Quality by : David A. Garvin

Download or read book Managing Quality written by David A. Garvin and published by Simon and Schuster. This book was released on 1988 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Case study research conducted in 1981 in nine US companies and seven Japanese companies.

Challenges of Information Technology Management in the 21st Century

Author : Information Resources Management Association. International Conference
Publisher : IGI Global
ISBN 13 : 9781878289841
Total Pages : 1244 pages
Book Rating : 4.2/5 (898 download)

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Book Synopsis Challenges of Information Technology Management in the 21st Century by : Information Resources Management Association. International Conference

Download or read book Challenges of Information Technology Management in the 21st Century written by Information Resources Management Association. International Conference and published by IGI Global. This book was released on 2000 with total page 1244 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the 21st century begins, we are faced with opportunities and challenges of available technology as well as pressured to create strategic and tactical plans for future technology. Worldwide, IT professionals are sharing and trading concepts and ideas for effective IT management, and this co-operation is what leads to solid IT management practices. This volume is a collection of papers that present IT management perspectives from professionals around the world. The papers seek to offer new ideas, refine old ones, and pose interesting scenarios to help the reader develop company-sensitive management strategies.