Employees First, Customers Second

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Author :
Publisher : Harvard Business Press
ISBN 13 : 1422139069
Total Pages : 210 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis Employees First, Customers Second by : Vineet Nayar

Download or read book Employees First, Customers Second written by Vineet Nayar and published by Harvard Business Press. This book was released on 2010 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine a management philosophy based not upon serving a company's customers, but on serving the company's employees. Vineet Nayar, CEO of HCL Technologies in India, has put such a philosophy into practice with remarkable results. His "employee first, customer second" mantra has been recognized globally as an example of organizational innovation, and was deemed a "new and radical management philosophy" ripe for the picking in the Western world by Business Week. In this book, Nayar himself describes his blunt refusal to treat the flesh and blood of HCL--its people--as "human resource" or as "intellectual capital" or even as an asset like all its other assets-and how his unique perspective led to an holistic transformation of his organization. By putting employees on top of the organizational pyramid, he argues, your company can fully realize the value created in the interface between customers and employees. This book leads managers and executives through the five core aspects of Nayar's approach, demonstrating how to create a sense of urgency, overhaul incentives and reporting structures, foster transparency in communications and feedback, provide platforms for achievement and personal growth, and finally recognize the potential of every individual in the organization. The "Employee First" philosophy should be the fulcrum of the transformation journey of any organization.

Engaging Government Employees

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Author :
Publisher : AMACOM
ISBN 13 : 0814432816
Total Pages : 289 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Engaging Government Employees by : Robert Lavigna

Download or read book Engaging Government Employees written by Robert Lavigna and published by AMACOM. This book was released on 2013-07-26 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: With over three decades of experience in public sector HR, Bob Lavigna gives managers the tools they need to leverage the talents of government's most important resource: its people. You know firsthand that your government workers are not underworked, overpaid, or mindless clones just carrying out the morally compromised work that politicians forced through the pipeline. Besides having to daily overcome the persona of being a government employee, your hard-working employees face enormous pressures and challenges every day and are asked to solve some of our country’s toughest problems, including unemployment, security, poverty, and education. To be able to return to their desks daily with the passion and commitment required to accomplish these overwhelming duties will require a manager who knows how to leverage talent, improve performance, and inspire passion within these true servants. In Engaging Government Employees, you will learn: Why a highly engaged staff is 20 percent more productive How to get employees to deliver “discretionary effort” How to assess the level of engagement Why free pizza and Coke every Friday is not a viable strategy Engaging Government Employees rejects the typical one-size-fits-all approach to motivation. Drawing on a wealth of empirical evidence, this indispensable resource shows how America’s largest employer can apply the science of engagement to get team members passionate about the agency’s mission and committed to its success.

Empowering Employees Through Delegation

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Author :
Publisher : Irwin Professional Publishing
ISBN 13 :
Total Pages : 206 pages
Book Rating : 4.4/5 (91 download)

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Book Synopsis Empowering Employees Through Delegation by : Robert B. Nelson

Download or read book Empowering Employees Through Delegation written by Robert B. Nelson and published by Irwin Professional Publishing. This book was released on 1994 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Provides a step-by-step guide through the delegation process"--Preface.

Recognizing and Rewarding Employees

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Author :
Publisher : McGraw-Hill Education
ISBN 13 : 9780071356176
Total Pages : 260 pages
Book Rating : 4.3/5 (561 download)

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Book Synopsis Recognizing and Rewarding Employees by : R. Brayton Bowen

Download or read book Recognizing and Rewarding Employees written by R. Brayton Bowen and published by McGraw-Hill Education. This book was released on 2000-07-19 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Positive feedback and recognition are proven and valuable but too often overlooked management tools. Recognizing and Rewarding Employees gives managers the rewards most successful at motivating employees, tips for showing appreciation for work done well, ways to promote achievement through recognition, and more.

Developing Employees

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Author :
Publisher : Harvard Business Press
ISBN 13 : 1422128857
Total Pages : 113 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis Developing Employees by : Harvard Business School. Press

Download or read book Developing Employees written by Harvard Business School. Press and published by Harvard Business Press. This book was released on 2009 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Pocket Mentor series offers immediate solutions to the challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real-life examples to help you identify strengths and weaknesses and hone critical skills. Whether you're at your desk, in a meeting, or on the road, these portable guides enable you to tackle the daily demands of your work with greater speed, savvy, and effectiveness. Managing employee growth is critical to your organization's success. But to develop your employees effectively, you must have certain skills, such as the ability to seek out opportunities, set goals, and provide feedback. This volume teaches you to: � Assess developmental needs � Understand and take into account differences between your employees � Use a Performance and Potential grid to determine next steps � Conduct a career development discussion

Fully Staffed

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Author :
Publisher : Sound Wisdom
ISBN 13 : 164095113X
Total Pages : 359 pages
Book Rating : 4.6/5 (49 download)

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Book Synopsis Fully Staffed by : Eric Chester

Download or read book Fully Staffed written by Eric Chester and published by Sound Wisdom. This book was released on 2020-04-20 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you’ve ever struggled to keep your business staffed with high-performing, loyal employees—even for “unsexy” jobs with high turnover rates—this book is here to solve your hiring and retention woes. Fully Staffed will give you an edge over your competitors by enabling you to streamline your hiring process, expand your brand awareness through job advertising, build a pipeline of qualified candidates ready to fill positions before they’re even vacant, and refine your hiring funnel so that these superstar employees stay with you for the long haul. Packed full of comprehensive research on the resources and strategies available to today's business owners, as well as the stories of business owners and leaders who have utilized them with great success, Fully Staffed lives up to its subtitle of being THE definitive guide to finding and keeping great employees in the worst labor market ever. Each chapter will help you replace desperation with a solid plan of action, as you discover: Why the most crucial employment strategy is perfecting your workplace culture How to implement thoughtful, unique, and digitally-minded job advertising techniques How to leverage the power of community, educational, and governmental networks and programs How to harness the value in under-tapped labor pools like veterans, retirees, ex-offenders, and people with disabilities And how to optimize your onboarding and retention processes In this tough labor market, where the job hunters have become the hunted, employers can’t rely on the hiring tactics of yesteryear. They have to ditch poorly placed “Help Wanted” ads and stop hiring every candidate who walks through the door. Instead, they must be thoughtful about who they want to hire, where and when they will advertise for open positions, how they want to onboard them, and why professional development matters. Read it in part or in full—this encyclopedic guide to hiring and retention has every tip and tactic you need in the common-sense language you want to quickly and easily get off the hire/train/turnover treadmill and get your business FULLY STAFFED.

Empowering Employees

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Author :
Publisher : McGraw-Hill Companies
ISBN 13 : 9780071356169
Total Pages : 204 pages
Book Rating : 4.3/5 (561 download)

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Book Synopsis Empowering Employees by : Kenneth L. Murrell

Download or read book Empowering Employees written by Kenneth L. Murrell and published by McGraw-Hill Companies. This book was released on 2000 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Responsibility helps employees feel valuable, and this book aims to show managers how to create an atmosphere of responsibility, benefiting both employees and managers. It explains what empowerment means, why performance improves through empowerment and when to increase responsibility to employees.

Managing Government Employees

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Author :
Publisher : Amacom Books
ISBN 13 : 9780814429938
Total Pages : 252 pages
Book Rating : 4.4/5 (299 download)

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Book Synopsis Managing Government Employees by : Stewart Liff

Download or read book Managing Government Employees written by Stewart Liff and published by Amacom Books. This book was released on 2007 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Even the most dedicated, competent government managers can feel overwhelmed when it comes to motivating and managing their employees. And while they strive for excellence in themselves and in their team, many feel that stringent and convoluted regulations mean their hands are tied when it comes to developing their people. but the truth is that with the right strategies and skills, you can inspire superior performance from your employees - both consistently and effectively. Managing Government Employees offers dozens of techniques for meeting the challenges and stressful situations supervisors face on a daily basis. With the same award-winning tactics that he has learned and applied during his years as a manager in various government agencies, Stewart Liff provides the perfect antidote for managers frustrated by government bureaucracy.

Growing Great Employees

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Author :
Publisher : Penguin
ISBN 13 : 1101216425
Total Pages : 275 pages
Book Rating : 4.1/5 (12 download)

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Book Synopsis Growing Great Employees by : Erika Andersen

Download or read book Growing Great Employees written by Erika Andersen and published by Penguin. This book was released on 2006-12-28 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to develop an all-star staff, even if you don’t know the first thing about managing “Your employees are, like you and me, flawed and hopeful human beings whose success is at least partly dependent on your skill as a manager, human beings who will thrive with skillful and consistent attention and wither without it.” Erika Andersen has helped some of the best-managed companies in the world develop their employees. Now she explains how to stay ahead of the competition by investing in your people. You’ll discover that: • Listening is your most powerful asset. Use it to motivate and build commitment. • Everything you know about interviewing is wrong. Discover what you really need in a potential employee. • Successful companies hire for keeps. Get people feeling like part of the team from day one. Whether you’re a first-time manager or a senior executive, Andersen will help you create a dynamic workplace, where the efforts you make today will blossom into success for years to come.

Motivation in the Workplace

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Author :
Publisher : American Media Publishing
ISBN 13 : 9781884926464
Total Pages : 116 pages
Book Rating : 4.9/5 (264 download)

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Book Synopsis Motivation in the Workplace by : Lydia Banks

Download or read book Motivation in the Workplace written by Lydia Banks and published by American Media Publishing. This book was released on 1997 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: As organisations expand their visions, employees need the motivation to meet and exceed new goals. Banks shows managers how to reward employees, maintain a positive work environment and open communication, and deal with unmotivated employees.

The Three Signs of a Miserable Job

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 0470893990
Total Pages : 193 pages
Book Rating : 4.4/5 (78 download)

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Book Synopsis The Three Signs of a Miserable Job by : Patrick M. Lencioni

Download or read book The Three Signs of a Miserable Job written by Patrick M. Lencioni and published by John Wiley & Sons. This book was released on 2010-06-03 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: A bestselling author and business guru tells how to improve your job satisfaction and performance. In his sixth fable, bestselling author Patrick Lencioni takes on a topic that almost everyone can relate to: the causes of a miserable job. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread going to work, suffering each day as they trudge to jobs that make them cynical, weary, and frustrated. It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable. Through the story of a CEO turned pizzeria manager, Lencioni reveals the three elements that make work miserable -- irrelevance, immeasurability, and anonymity -- and gives managers and their employees the keys to make any job more fulfilling. As with all of Lencioni?s books, this one is filled with actionable advice you can put into effect immediately. In addition to the fable, the book includes a detailed model examining the three signs of job misery and how they can be remedied. It covers the benefits of managing for job fulfillment within organizations -- increased productivity, greater retention, and competitive advantage -- and offers examples of how managers can use the applications in the book to deal with specific jobs and situations. Patrick Lencioni (San Francisco, CA) is President of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives and executive teams in organizations ranging from Fortune 500 companies to high-tech startups to universities and nonprofits. His clients include AT&T, Bechtel, Boeing, Cisco, Sam?s Club, Microsoft, Mitsubishi, Allstate, Visa, FedEx, New York Life, Sprint, Novell, Sybase, The Make-A-Wish Foundation, and the U.S. Military Academy at West Point. Lencioni is the author of six bestselling books, including The Five Dysfunctions of a Team. He previously worked for Oracle, Sybase, and the management consulting firm Bain & Company.

The Analysis of Firms and Employees

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Author :
Publisher : University of Chicago Press
ISBN 13 : 0226042898
Total Pages : 398 pages
Book Rating : 4.2/5 (26 download)

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Book Synopsis The Analysis of Firms and Employees by : Stefan Bender

Download or read book The Analysis of Firms and Employees written by Stefan Bender and published by University of Chicago Press. This book was released on 2009-05-15 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: The long-term impact of globalization, outsourcing, and technological change on workers is increasingly being studied by economists. At the nexus of labor economics, industry studies, and industrial organization, The Analysis of Firms and Employees presents new findings about these impacts by examining the interaction between the internal workings of businesses and outside influences from the market using data from countries around the globe. The result is enhanced insight into the dynamic interrelationship between firms and workers. A distinguished team of researchers here examines the relationships between human resource practices and productivity, changing ownership and production methods, and expanding trade patterns and firm competitiveness. With analyses of large-scale, nationwide datasets as well as focused, intensive observation of a few firms, The Analysis of Firms and Employees will challenge economists, policymakers, and scholars alike to rethink their assumptions about the workplace.

Introduction to Business

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Author :
Publisher :
ISBN 13 :
Total Pages : 1455 pages
Book Rating : 4./5 ( download)

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Book Synopsis Introduction to Business by : Lawrence J. Gitman

Download or read book Introduction to Business written by Lawrence J. Gitman and published by . This book was released on 2024-09-16 with total page 1455 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Business covers the scope and sequence of most introductory business courses. The book provides detailed explanations in the context of core themes such as customer satisfaction, ethics, entrepreneurship, global business, and managing change. Introduction to Business includes hundreds of current business examples from a range of industries and geographic locations, which feature a variety of individuals. The outcome is a balanced approach to the theory and application of business concepts, with attention to the knowledge and skills necessary for student success in this course and beyond. This is an adaptation of Introduction to Business by OpenStax. You can access the textbook as pdf for free at openstax.org. Minor editorial changes were made to ensure a better ebook reading experience. Textbook content produced by OpenStax is licensed under a Creative Commons Attribution 4.0 International License.

The Social Employee: How Great Companies Make Social Media Work

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Publisher : McGraw Hill Professional
ISBN 13 : 0071816429
Total Pages : 290 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis The Social Employee: How Great Companies Make Social Media Work by : Cheryl Burgess

Download or read book The Social Employee: How Great Companies Make Social Media Work written by Cheryl Burgess and published by McGraw Hill Professional. This book was released on 2013-08-23 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build a successful SOCIAL BUSINESS by empowering the SOCIAL EMPLOYEE Includes success stories from IBM, AT&T, Dell, Cisco, Southwest Airlines, Adobe, Domo, and Acxiom "Great brands have always started on the inside, but why are companies taking so long to leverage the great opportunities offered by internal social media? . . . The Social Employee lifts the lid on this potential and provides guidance for businesses everywhere." -- JEZ FRAMPTON, Global Chairman and CEO, Interbrand "Get a copy of this book for your whole team and get ready for a surge in measurable social media results!" -- MARI SMITH, author, The New Relationship Marketing, and coauthor, Facebook Marketing "Practical and insightful, The Social Employee is sure to improve your brand-building efforts." -- KEVIN LANE KELLER, E.B. Osborn Professor of Marketing, Tuck School of Business at Dartmouth College, and author, Strategic Brand Management "This book will change how you view the workplace and modern connectivity, and inform your view of how social employees are changing how we work and create value in today's networked economy." -- DAVID ARMANO, Managing Director, Edelman Digital Chicago, and contributor to Harvard Business Review "The Social Employee makes the compelling argument that most organizations are sadly missing a key opportunity to create a social brand, as well as to build a strong company culture." -- ANN HANDLEY, Chief Content Officer, MarketingProfs.com, and coauthor, Content Rules

The Good Ones

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Author :
Publisher : New World Library
ISBN 13 : 1608682749
Total Pages : 282 pages
Book Rating : 4.6/5 (86 download)

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Book Synopsis The Good Ones by : Bruce Weinstein

Download or read book The Good Ones written by Bruce Weinstein and published by New World Library. This book was released on 2015-04-10 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employers look for two things when hiring or promoting people: knowledge and skill. They rarely, if ever, consider character. Yet character is the key to extraordinary business success. The Good Ones presents ten crucial qualities of high-character employees, qualities that enhance employee satisfaction, client relationships, and the bottom line. You’ll read stories from managers and employees across the U.S. and beyond who reveal how honesty, courage, loyalty, and patience have helped their organizations maintain an edge over the competition. Each chapter is devoted to a single quality of character and ends with questions employers can use to hire and promote the Good Ones — people who are consistently honest, accountable, fair, and grateful. Whether you’re looking to bring new people into your organization or seeking a job or promotion yourself, The Good Ones will help you appreciate in practical terms why character is the missing link to excellence.

The Enthusiastic Employee

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Author :
Publisher : Wharton School Pub
ISBN 13 : 9780131423305
Total Pages : 363 pages
Book Rating : 4.4/5 (233 download)

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Book Synopsis The Enthusiastic Employee by : David Sirota

Download or read book The Enthusiastic Employee written by David Sirota and published by Wharton School Pub. This book was released on 2005-01-01 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enthusiastic employees outproduce and outperform. They step up to do the impossible. They rally each other in tough times. Most people are enthusiastic when they're hired: hopeful, ready to work hard, eager to contribute. What happens to dampen their enthusiasm? Management, that's what.

Retaining Your Employees

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Author :
Publisher : Crisp Pub Incorporated
ISBN 13 : 9781560526070
Total Pages : 104 pages
Book Rating : 4.5/5 (26 download)

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Book Synopsis Retaining Your Employees by : Barb Wingfield

Download or read book Retaining Your Employees written by Barb Wingfield and published by Crisp Pub Incorporated. This book was released on 2001 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will show you how to use respect, recognition, and rewards for positive results.