Emotional Labor In Work With Patients And Clients

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Emotional Labor in Work with Patients and Clients

Author : Dorota Żołnierczyk-Zreda
Publisher : CRC Press
ISBN 13 : 1000092178
Total Pages : 95 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Emotional Labor in Work with Patients and Clients by : Dorota Żołnierczyk-Zreda

Download or read book Emotional Labor in Work with Patients and Clients written by Dorota Żołnierczyk-Zreda and published by CRC Press. This book was released on 2020-08-11 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes psychosocial working conditions that negatively impact the mental and physical well-being of employees of various “assistance-related” professional groups, as well as individuals whose work is related to contact with demanding clients. It offers concepts and research on the causes and effects of emotional burden (most often manifested as stress and burnout) when working with patients, children, and clients. The book provides a detailed analysis of various aspects of emotional burden at work. It includes a description of studies carried out in 5 different professional groups that were exposed to emotional burden during emotional work and emotional labour. The book discusses the application of known and international diagnostic methods and provides an intercultural comparison. The current diagnosis of stress and burnout, as well as physical and mental health of individuals performing emotional work will be covered, as well as offering practical solutions on assistance for individuals based on the diagnosis of their health. This book is for any professional or aspiring professional in the field, including postgraduate students. Scientists and practitioners in the field of work and health psychology, management, occupational health and safety, and HR will find this book of interest. Employers of assistance and services sectors, authorities formulating employment laws, lawyers, and occupational medicine physicians are also among this book’s top audience.

Emotional Labour in Health Care

Author : Catherine Theodosius
Publisher : Routledge
ISBN 13 : 1134130724
Total Pages : 232 pages
Book Rating : 4.1/5 (341 download)

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Book Synopsis Emotional Labour in Health Care by : Catherine Theodosius

Download or read book Emotional Labour in Health Care written by Catherine Theodosius and published by Routledge. This book was released on 2008-06-30 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do nurses still care? In today’s inflexible, fast-paced and more accountable workplace where biomedical and clinical models dominate health care practice, is there room for emotional labour? Based on original empirical research, this book delves into personal accounts of nurses' emotion expressions and experiences as they emerge from everyday nursing practice, and illustrates how their emotional labour is adapting in response to a constantly changing work environment. The book begins by re-examining Arlie Hochschild’s sociological notion of emotional labour, and combines it with Margaret Archer’s understanding of emotion and the inner dialogue. In an exploration of the nature of emotional labour, its historical and political context, and providing original, but easily recognisable, typology, Catherine Theodosius emphasises that it is emotion – complex, messy and opaque – that drives emotional labour within health care. She suggests that rather than being marginalised, emotional labour in nursing is frequently found in places that are hidden or unrecognised. By understanding emotion itself, which is fundamentally interactive and communicative, she argues that emotional labour is intrinsically linked to personal and social identity. The suggestion is made that the nursing profession has a responsibility to include emotional labour within personal and professional development strategies to ensure the care needs of the vulnerable are met. This innovative volume will be of interest to nursing, health care and sociology students, researchers and professionals.

The Cambridge Handbook of Workplace Affect

Author : Liu-Qin Yang
Publisher : Cambridge University Press
ISBN 13 : 110849403X
Total Pages : 573 pages
Book Rating : 4.1/5 (84 download)

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Book Synopsis The Cambridge Handbook of Workplace Affect by : Liu-Qin Yang

Download or read book The Cambridge Handbook of Workplace Affect written by Liu-Qin Yang and published by Cambridge University Press. This book was released on 2020-07-16 with total page 573 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you struggling to improve a hostile or uncomfortable environment at work, or interested in how such tension can arise? Experts in organizational psychology, management science, social psychology, and communication science show you how to implement interventions and programs to manage workplace emotion. The connection between workplace affect and relevant challenges in our society, such as diversity and technological changes, is undeniable; thus learning to harness that knowledge can revolutionize your performance in tackling workday issues. Applying major theoretical perspectives and research methodologies, this book outlines the concepts of display rules, emotional labor, work motivation, well-being, and discrete emotions. Understanding these ideas will show you how affect can promote team effectiveness, leadership, and conflict resolution. If you require a foundation for understanding workplace affect or a springboard into deeper, more interdisciplinary research, this book presents an integrative approach that is indispensable.

Unhealthy Work

Author : Peter L. Schnall
Publisher : Routledge
ISBN 13 : 1351840843
Total Pages : 411 pages
Book Rating : 4.3/5 (518 download)

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Book Synopsis Unhealthy Work by : Peter L. Schnall

Download or read book Unhealthy Work written by Peter L. Schnall and published by Routledge. This book was released on 2018-02-06 with total page 411 pages. Available in PDF, EPUB and Kindle. Book excerpt: Work, so fundamental to well-being, has its darker and more costly side. Work can adversely affect our health, well beyond the usual counts of injuries that we think of as 'occupational health'. The ways in which work is organized - its pace and intensity, degree of control over the work process, sense of justice, and employment security, among other things - can be as toxic to the health of workers as the chemicals in the air. These work characteristics can be detrimental not only to mental well-being but to physical health. Scientists refer to these features of work as 'hazards' of the 'psychosocial' work environment. One key pathway from the work environment to illness is through the mechanism of stress; thus we speak of 'stressors' in the work environment, or 'work stress'. This is in contrast to the popular psychological understandings of 'stress', which locate many of the problems with the individual rather than the environment. In this book we advance a social environmental understanding of the workplace and health. The book addresses this topic in three parts: the important changes taking place in the world of work in the context of the global economy (Part I); scientific findings on the effects of particular forms of work organization and work stressors on employees' health, 'unhealthy work' as a major public health problem, and estimates of costs to employers and society (Part II); and, case studies and various approaches to improve working conditions, prevent disease, and improve health (Part III).

Emotional Labor in the 21st Century

Author : Alicia Grandey
Publisher : Routledge
ISBN 13 : 1136232583
Total Pages : 340 pages
Book Rating : 4.1/5 (362 download)

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Book Synopsis Emotional Labor in the 21st Century by : Alicia Grandey

Download or read book Emotional Labor in the 21st Century written by Alicia Grandey and published by Routledge. This book was released on 2013-05-07 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.

Emotions and Identity

Author : Wilfred J. Zerbe
Publisher : Emerald Group Publishing
ISBN 13 : 1787144380
Total Pages : 297 pages
Book Rating : 4.7/5 (871 download)

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Book Synopsis Emotions and Identity by : Wilfred J. Zerbe

Download or read book Emotions and Identity written by Wilfred J. Zerbe and published by Emerald Group Publishing. This book was released on 2017-07-04 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume focuses on the role of emotions in forming and sustaining identities at work, and the value of exploring these topics from various theoretical and methodological points of view. This volume recognizes the depth of emotion and identity at work by addressing these topics on individual, occupational, and social role levels

Burnout

Author : Ayala Malakh-Pines
Publisher : New York : Free Press
ISBN 13 :
Total Pages : 248 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Burnout by : Ayala Malakh-Pines

Download or read book Burnout written by Ayala Malakh-Pines and published by New York : Free Press. This book was released on 1981 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt:

So How's the Family?

Author : Arlie Russell Hochschild
Publisher : Univ of California Press
ISBN 13 : 0520272277
Total Pages : 264 pages
Book Rating : 4.5/5 (22 download)

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Book Synopsis So How's the Family? by : Arlie Russell Hochschild

Download or read book So How's the Family? written by Arlie Russell Hochschild and published by Univ of California Press. This book was released on 2013-09-30 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this new collection of thirteen essays, Arlie Russell HochschildÑauthor of the groundbreaking exploration of emotional labor, The Managed Heart and The Outsourced SelfÑfocuses squarely on the impact of social forces on the emotional side of intimate life. From the ÒworkÓ it takes to keep personal life personal, put feeling into work, and empathize with others; to the cultural ÒblurÓ between market and home; the effect of a social class gap on family wellbeing; and the movement of care workers around the globe, Hochschild raises deep questions about the modern age. In an eponymous essay, she even points towards a possible future in which a person asking ÒHowÕs the family?Ó hears the proud answer, ÒCouldnÕt be better.Ó

Face to Face with Emotions in Health and Social Care

Author : Benjamin Gray
Publisher : Springer Science & Business Media
ISBN 13 : 1461434025
Total Pages : 195 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Face to Face with Emotions in Health and Social Care by : Benjamin Gray

Download or read book Face to Face with Emotions in Health and Social Care written by Benjamin Gray and published by Springer Science & Business Media. This book was released on 2012-05-10 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book draws from the everyday experiences as well as the harsh realities confronting behavioral care providers on the frontline. The book recounts the stories and sometimes disturbing emotions of people whose lives have undergone sudden change or even drastic trauma; people whose feelings of comfort and safety have been shattered by exposure to illness, abuse, death and bereavement. The perspectives and experiences of nurses, social care staff, patients, children and families are at the core of understanding the importance, challenges and therapeutic vitality of emotions. The 55 individuals on the frontline who took part in the interviews on which this study is based discuss the emotions associated with care in mental health, pediatric oncology, AIDS/HIV, as well as child protection and abuse, racism, refugee exile, poverty, and social exclusion. Their bravery, openness, and ability to communicate and share their emotions make this book possible.

Emotional Labor: Putting the Service in Public Service

Author : Mary E. Guy
Publisher : Routledge
ISBN 13 : 1317472101
Total Pages : 256 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Emotional Labor: Putting the Service in Public Service by : Mary E. Guy

Download or read book Emotional Labor: Putting the Service in Public Service written by Mary E. Guy and published by Routledge. This book was released on 2014-12-18 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."

Research Handbook on Work and Well-Being

Author : Ronald J. Burke
Publisher : Edward Elgar Publishing
ISBN 13 : 1785363263
Total Pages : 544 pages
Book Rating : 4.7/5 (853 download)

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Book Synopsis Research Handbook on Work and Well-Being by : Ronald J. Burke

Download or read book Research Handbook on Work and Well-Being written by Ronald J. Burke and published by Edward Elgar Publishing. This book was released on 2017-02-24 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: Almost every person works at some point in their lives. The Research Handbook on Work and Well-Being examines the association of particular work experiences with employee and organizational health and performance.

The Managed Heart

Author : Arlie Russell Hochschild
Publisher : Univ of California Press
ISBN 13 : 0520951859
Total Pages : 352 pages
Book Rating : 4.5/5 (29 download)

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Book Synopsis The Managed Heart by : Arlie Russell Hochschild

Download or read book The Managed Heart written by Arlie Russell Hochschild and published by Univ of California Press. This book was released on 2012-03-31 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.

Fed Up

Author : Gemma Hartley
Publisher : HarperCollins
ISBN 13 : 0062856480
Total Pages : 283 pages
Book Rating : 4.0/5 (628 download)

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Book Synopsis Fed Up by : Gemma Hartley

Download or read book Fed Up written by Gemma Hartley and published by HarperCollins. This book was released on 2018-11-13 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Gemma Hartley, the journalist who ignited a national conversation on emotional labor, comes Fed Up, a bold dive into the unpaid, invisible work women have shouldered for too long—and an impassioned vision for creating a better future for us all. Day in, day out, women anticipate and manage the needs of others. In relationships, we initiate the hard conversations. At home, we shoulder the mental load required to keep our households running. At work, we moderate our tone, explaining patiently and speaking softly. In the world, we step gingerly to keep ourselves safe. We do this largely invisible, draining work whether we want to or not—and we never clock out. No wonder women everywhere are overtaxed, exhausted, and simply fed up. In her ultra-viral article “Women Aren’t Nags—We’re Just Fed Up,” shared by millions of readers, Gemma Hartley gave much-needed voice to the frustration and anger experienced by countless women. Now, in Fed Up, Hartley expands outward from the everyday frustrations of performing thankless emotional labor to illuminate how the expectation to do this work in all arenas—private and public—fuels gender inequality, limits our opportunities, steals our time, and adversely affects the quality of our lives. More than just name the problem, though, Hartley teases apart the cultural messaging that has led us here and asks how we can shift the load. Rejecting easy solutions that don’t ultimately move the needle, Hartley offers a nuanced, insightful guide to striking real balance, for true partnership in every aspect of our lives. Reframing emotional labor not as a problem to be overcome, but as a genderless virtue men and women can all learn to channel in our quest to make a better, more egalitarian world, Fed Up is surprising, intelligent, and empathetic essential reading for every woman who has had enough with feeling fed up.

Emotional Labor and Crisis Response: Working on the Razor's Edge

Author : Sharon H. Mastracci
Publisher : Routledge
ISBN 13 : 1317472136
Total Pages : 192 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Emotional Labor and Crisis Response: Working on the Razor's Edge by : Sharon H. Mastracci

Download or read book Emotional Labor and Crisis Response: Working on the Razor's Edge written by Sharon H. Mastracci and published by Routledge. This book was released on 2014-12-18 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.

Understanding Emotion at Work

Author : Stephen Fineman
Publisher : SAGE
ISBN 13 : 9780761947905
Total Pages : 218 pages
Book Rating : 4.9/5 (479 download)

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Book Synopsis Understanding Emotion at Work by : Stephen Fineman

Download or read book Understanding Emotion at Work written by Stephen Fineman and published by SAGE. This book was released on 2003-05-27 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Getting to the heart of what binds and breaks organizations: emotion, Stephen Fineman explores beyond the surface of work to the rich emotional life bubbling underneath, showing what employees and managers constantly deal with but are often ill-equipped to do so.

Emotional Labor

Author : Mary E. Guy
Publisher : Routledge
ISBN 13 : 1317472098
Total Pages : 238 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Emotional Labor by : Mary E. Guy

Download or read book Emotional Labor written by Mary E. Guy and published by Routledge. This book was released on 2014-12-18 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."

The SAGE Handbook of Leadership

Author : Alan Bryman
Publisher : SAGE
ISBN 13 : 1446209873
Total Pages : 593 pages
Book Rating : 4.4/5 (462 download)

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Book Synopsis The SAGE Handbook of Leadership by : Alan Bryman

Download or read book The SAGE Handbook of Leadership written by Alan Bryman and published by SAGE. This book was released on 2011-02-17 with total page 593 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership pervades every aspect of organizational and social life, and its study has never been more diverse, nor more fertile. With contributions from those who have defined that territory, this volume is not only a key point of reference for researchers, students and practitioners, but also an agenda-setting prospective and retrospective look at the state of leadership in the twenty-first century. It evaluates the domain and stretches it further by considering leadership scholarship from every angle, concluding with an optimistic look at the future of leaders, followers and their place in organizations and society at large. Each section represents a distinctive slant on leadership: - Macro perspectives - including strategic leadership, organization theory, charismatic leadership, complexity leadership, and networks. - Political and philosophical perspectives - including distributed leadership, critical leadership, ethics, the military and cults. - Psychological perspectives - including personality, leadership style and contingency theories, transformational leadership, exchange relationships, shared leadership, cognition, leadership development, gender, trust, identity and the ′dark side′ of leadership. - Cultural perspectives - including spirituality, aesthetics, and creativity. - Contemporary and emergent perspectives - followership, historical methods, virtual leadership, emotions, image, celebrity, and the quest for a general theory of leadership