Electronic Complaints

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Electronic Complaints

Author : Marja E. Meinl
Publisher : Frank & Timme GmbH
ISBN 13 : 3732900304
Total Pages : 329 pages
Book Rating : 4.7/5 (329 download)

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Book Synopsis Electronic Complaints by : Marja E. Meinl

Download or read book Electronic Complaints written by Marja E. Meinl and published by Frank & Timme GmbH. This book was released on 2013-12-19 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: The interest in computer-mediated communication (CMC) has vastly risen over the recent years. Nevertheless, crosscultural differences in CMC have received little attention so far, especially with regard to complaining behaviour. This book therefore contributes to this still unexplored research area by comparing British English and German complaints in CMC, precisely on eBay. The empirical study statistically analyses online complaints taken from the feedback forum of this online auction house and shows both similarities and differences in the way speakers of the two cultures formulate their online complaints. Additionally, the impact the specific online context may have on users’ speech act performance is reviewed. Given that cultural differences may lead to misunderstandings in cross-cultural electronic communicative situations, this book is not only of interest to different fields of pragmatics, but also to e-commerce and is hence of economic interest.

Electronic Customer Relationship Management

Author : Jerry Fjermestad
Publisher : M.E. Sharpe
ISBN 13 : 9780765613271
Total Pages : 236 pages
Book Rating : 4.6/5 (132 download)

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Book Synopsis Electronic Customer Relationship Management by : Jerry Fjermestad

Download or read book Electronic Customer Relationship Management written by Jerry Fjermestad and published by M.E. Sharpe. This book was released on with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Building a Brand Image Through Electronic Customer Relationship Management

Author : Naim, Arshi
Publisher : IGI Global
ISBN 13 : 1668453886
Total Pages : 383 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Building a Brand Image Through Electronic Customer Relationship Management by : Naim, Arshi

Download or read book Building a Brand Image Through Electronic Customer Relationship Management written by Naim, Arshi and published by IGI Global. This book was released on 2022-06-30 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective e-customer relationship management is imperative for increasing customer satisfaction, online sales, website patronage, loyalty, and retention. To understand exactly how this business strategy can be applied to enhance business operations, further study on its various benefits, opportunities, and challenges is required. Building a Brand Image Through Electronic Customer Relationship Management develops electronic customer relationship management strategies for achieving customer satisfaction and explains the concepts and uses of electronic customer relationship management to meet strategic objectives, improve customer loyalty, and build brand image. Covering topics such as marketing, brand equity, customer loyalty, and social media, this reference work is ideal for business owners, managers, entrepreneurs, industry professionals, researchers, scholars, practitioners, academicians, instructors, and students.

United States Code

Author : United States
Publisher :
ISBN 13 :
Total Pages : 1146 pages
Book Rating : 4.:/5 (327 download)

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Book Synopsis United States Code by : United States

Download or read book United States Code written by United States and published by . This book was released on 2013 with total page 1146 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The United States Code is the official codification of the general and permanent laws of the United States of America. The Code was first published in 1926, and a new edition of the code has been published every six years since 1934. The 2012 edition of the Code incorporates laws enacted through the One Hundred Twelfth Congress, Second Session, the last of which was signed by the President on January 15, 2013. It does not include laws of the One Hundred Thirteenth Congress, First Session, enacted between January 2, 2013, the date it convened, and January 15, 2013. By statutory authority this edition may be cited "U.S.C. 2012 ed." As adopted in 1926, the Code established prima facie the general and permanent laws of the United States. The underlying statutes reprinted in the Code remained in effect and controlled over the Code in case of any discrepancy. In 1947, Congress began enacting individual titles of the Code into positive law. When a title is enacted into positive law, the underlying statutes are repealed and the title then becomes legal evidence of the law. Currently, 26 of the 51 titles in the Code have been so enacted. These are identified in the table of titles near the beginning of each volume. The Law Revision Counsel of the House of Representatives continues to prepare legislation pursuant to 2 U.S.C. 285b to enact the remainder of the Code, on a title-by-title basis, into positive law. The 2012 edition of the Code was prepared and published under the supervision of Ralph V. Seep, Law Revision Counsel. Grateful acknowledgment is made of the contributions by all who helped in this work, particularly the staffs of the Office of the Law Revision Counsel and the Government Printing Office"--Preface.

United States Code 2006 Edition

Author : CONGRESS
Publisher : Government Printing Office
ISBN 13 :
Total Pages : 1208 pages
Book Rating : 4./5 ( download)

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Book Synopsis United States Code 2006 Edition by : CONGRESS

Download or read book United States Code 2006 Edition written by CONGRESS and published by Government Printing Office. This book was released on with total page 1208 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Effective Complaint Management

Author : Bernd Stauss
Publisher : Springer
ISBN 13 : 3319987054
Total Pages : 496 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Effective Complaint Management by : Bernd Stauss

Download or read book Effective Complaint Management written by Bernd Stauss and published by Springer. This book was released on 2019-01-31 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.

DIGITAL MARKETING

Author : Mathur, Vibha
Publisher : PHI Learning Pvt. Ltd.
ISBN 13 : 8194800269
Total Pages : 236 pages
Book Rating : 4.1/5 (948 download)

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Book Synopsis DIGITAL MARKETING by : Mathur, Vibha

Download or read book DIGITAL MARKETING written by Mathur, Vibha and published by PHI Learning Pvt. Ltd.. This book was released on 2020-10-01 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's ever changing environment, digital marketing has become the fastest means to advertise a business and create a brand value online. It has proved to be the most effective method to increase the reach of the business and generate potential leads. Hence, the book is an attempt to explain the concept and digital marketing tools lucidly to help students gain in-depth knowledge of digital marketing and develop critical thinking towards the subject. Comprising 11 chapters, judiciously divided into five units, the book covers a full gamut of digital marketing from its introduction, opportunities and challenges, digital penetration in the Indian market, digital marketing mix, STP model, CRM in the digital world, role of Internet marketing, designing websites, traffic building, online advertising and direct marketing to the digital marketing tools to execute appropriate strategy. Besides, the text also explains popular types of interactive marketing concepts and the ethical and legal issues in India in relation to digital marketing. Primarily designed to cater to the needs of undergraduate students of commerce, as per the CBCS Scheme, the book will also be of immense value to the students of business administration. KEY FEATURES • Interesting facts to inspire students' curiosity. • Real-life case studies for easy grasping of the subject. • Chapter-end summary for quick recapitulation. • Review questions for practice. • Glossary to assist students to understand commonly used terms. • Multiple Choice Questions (MCQs) for self-assessment and evaluation. TARGET AUDIENCE • B.Com/B.Com (Hons) • BBA

Federal Election Campaign Laws

Author : United States
Publisher :
ISBN 13 :
Total Pages : 160 pages
Book Rating : 4.:/5 (891 download)

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Book Synopsis Federal Election Campaign Laws by : United States

Download or read book Federal Election Campaign Laws written by United States and published by . This book was released on 1997 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Consuming Media

Author : Johan Fornäs
Publisher : Routledge
ISBN 13 : 1000180719
Total Pages : 238 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis Consuming Media by : Johan Fornäs

Download or read book Consuming Media written by Johan Fornäs and published by Routledge. This book was released on 2020-05-26 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inspired by Walter Benjamin's classical Arcades Project, Consuming Media is a pioneering exploration of the interface between communication, shopping and everyday life. Based on a six-year study by over a dozen scholars on a specific site, it analyses the links between power, media and consumption in contemporary urban culture.Illustrated with rich ethnographic detail, Consuming Media scrutinises four main media circuits - print media, media images, sound and motion, and hardware machines - to assess how media texts and technologies are selected, purchased and used.Exploring the relations between different media, the nature of cultural citizenship and the power relations of public space, Consuming Media presents an ethnography of globalisation and develops a new approach to understanding media consumption.

FCC Record

Author : United States. Federal Communications Commission
Publisher :
ISBN 13 :
Total Pages : 606 pages
Book Rating : 4.U/5 (183 download)

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Book Synopsis FCC Record by : United States. Federal Communications Commission

Download or read book FCC Record written by United States. Federal Communications Commission and published by . This book was released on 2015 with total page 606 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Securities Practice and Electronic Technology

Author : John R. Hewitt
Publisher : Law Journal Press
ISBN 13 : 9781588520845
Total Pages : 874 pages
Book Rating : 4.5/5 (28 download)

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Book Synopsis Securities Practice and Electronic Technology by : John R. Hewitt

Download or read book Securities Practice and Electronic Technology written by John R. Hewitt and published by Law Journal Press. This book was released on 2019-10-28 with total page 874 pages. Available in PDF, EPUB and Kindle. Book excerpt: Securities Practice and Electronic Technology provides complete, practical, hands-on guidance to the legal and regulatory developments spurred by the online revolution. You'll get coverage of the impact on all major securities laws and regulations, plus step-by-step advice on electronic delivery of information to investors, establishing corporate and broker-dealer Web sites, the use of electronic advertising and sales literature, and many other issues. Securities Practice and Electronic Technology provides unique advice and perspective on how to use the Internet, extranets and other new media when dealing with clients. Other topics include: corporate disclosure and capital formation; electronic offering circulars; electronic roadshows; exempt offerings; shareholder communications; creating, developing and maintaining a corporate Web site; informed consent; overseas investing; security and encryption; alternative trading systems; intellectual property issues; electronic storage requirements under E-Sign; and uniform electronic communications policy.

Model Rules of Professional Conduct

Author : American Bar Association. House of Delegates
Publisher : American Bar Association
ISBN 13 : 9781590318737
Total Pages : 216 pages
Book Rating : 4.3/5 (187 download)

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Book Synopsis Model Rules of Professional Conduct by : American Bar Association. House of Delegates

Download or read book Model Rules of Professional Conduct written by American Bar Association. House of Delegates and published by American Bar Association. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.

The Safety Promise and Challenge of Automotive Electronics

Author : National Research Council (U.S.). Committee on Electronic Vehicle Controls and Unintended Acceleration
Publisher : Transportation Research Board
ISBN 13 : 0309223040
Total Pages : 226 pages
Book Rating : 4.3/5 (92 download)

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Book Synopsis The Safety Promise and Challenge of Automotive Electronics by : National Research Council (U.S.). Committee on Electronic Vehicle Controls and Unintended Acceleration

Download or read book The Safety Promise and Challenge of Automotive Electronics written by National Research Council (U.S.). Committee on Electronic Vehicle Controls and Unintended Acceleration and published by Transportation Research Board. This book was released on 2012 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: "TRB has released the final version of TRB Special Report 308: The Safety Promise and Challenge of Automotive Electronics: Insights from Unintended Acceleration, which examines how the National Highway Traffic Safety Administration (NHTSA) regulatory, research, and defect investigation programs can be strengthened to meet the safety assurance and oversight challenges arising from the expanding functionality and use of automotive electronics. The report gives particular attention to the NHTSA response to consumer complaints of vehicles accelerating unintentionally and to concerns that faulty electronic systems may have been to blame. The committee that produced the report found that the increasingly capable and complex electronics systems being added to automobiles present many opportunities for making driving safer but also present new demands for ensuring their safe performance. These safety assurance demands pertain both to the automotive industry development and deployment of electronics systems and to the safety oversight role of NHTSA. With regard to the latter, the committee recommends that NHTSA give explicit consideration to the oversight challenges arising from automotive electronics and that the agency develop and articulate a long term strategy for meeting these challenges."--Provided by publisher.

Federal Register

Author :
Publisher :
ISBN 13 :
Total Pages : 330 pages
Book Rating : 4.3/5 (121 download)

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Book Synopsis Federal Register by :

Download or read book Federal Register written by and published by . This book was released on 2013-07 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Standards for Electric Service

Author : United States. National Bureau of Standards
Publisher :
ISBN 13 :
Total Pages : 264 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis Standards for Electric Service by : United States. National Bureau of Standards

Download or read book Standards for Electric Service written by United States. National Bureau of Standards and published by . This book was released on 1916 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Cases on Electronic Commerce Technologies and Applications

Author : Khosrow-Pour, D.B.A., Mehdi
Publisher : IGI Global
ISBN 13 : 1599044048
Total Pages : 398 pages
Book Rating : 4.5/5 (99 download)

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Book Synopsis Cases on Electronic Commerce Technologies and Applications by : Khosrow-Pour, D.B.A., Mehdi

Download or read book Cases on Electronic Commerce Technologies and Applications written by Khosrow-Pour, D.B.A., Mehdi and published by IGI Global. This book was released on 2006-04-30 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: Electronic commerce technologies and applications have changed the way information technology is used in business and society, allowing organizations worldwide to expand their market reach and their customer service. Cases on Electronic Commerce Technologies and Applications presents a wide range of real-life cases that describe the successful and unsuccessful adoption of e-commerce, e-business, e-government, mobile commerce, and Web services technologies. This collection provides significant insight on the successful implementation of these areas.

Consumer Protection in Asia

Author : Geraint Howells
Publisher : Bloomsbury Publishing
ISBN 13 : 1509957553
Total Pages : 619 pages
Book Rating : 4.5/5 (99 download)

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Book Synopsis Consumer Protection in Asia by : Geraint Howells

Download or read book Consumer Protection in Asia written by Geraint Howells and published by Bloomsbury Publishing. This book was released on 2022-08-25 with total page 619 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book looks at the consumer protection offered in a range of Asian countries, for example China, Japan, and South Korea in key areas such as consumer sales law, unfair terms, product liability, and unfair commercial practices. However, it is interesting to note that consumer protection is on the rise everywhere and to compare how this differs depending upon the legal cultures. It is also fascinating to reflect on the influence of models for law reform such as the EU laws. ASEAN has also affected the development of consumer policy for its member states. The book takes the form of national reports which explain the development of the law and also shed light on how the law works in practice. The book also contains thematic reports which look at each area of the law from a comparative perspective. Commentators from around the globe reflect on their impression of Asian consumer law based on their own differing legal systems and benchmarks. A must-read for anyone with an interest in consumer law in Asia and beyond, this book will form the basis of further research and discussion internationally.