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Dont Mess With Me I Am A Customer Care Representative
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Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Book Synopsis 50 Case Studies for Management & Supervisory Training by : Alan B. Clardy
Download or read book 50 Case Studies for Management & Supervisory Training written by Alan B. Clardy and published by Human Resource Development. This book was released on 1994 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace. Each case study includes: Summary of the case; Discussion questions which evoke thought and analysis; Suggested solutions to the problems presented. Training Objectives: Improve participant's listening skills; Empower employees to negotiate; solutions fairly; Provide opportunities for participants to practice new skills in a supportive environment; Illustrate the skills needed to respond productively to complex issues. Activities Cover: Performance appraisal; Managing effectively; Sexual harassment/discrimination; Managing disruptive employees; Coaching/counseling employees; Hiring the right person
Download or read book Lol written by Veronica Tanzen and published by AuthorHouse. This book was released on 2014-04-15 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: An estimated 30 to 40 million North Americans use online dating sites, and the growing industry can now take credit for 17% of all marriages on the continent. Not surprisingly, a myriad of online dating self-help books have popped up on shelveshow-tos and self-proclaimed success stories of finding a mate. This story is definitely not one of those. When Veronica first clicked on those two fateful words, create profile, she did so with shaky hands and an equally shaken heart. She had no clue what kind of a roller coaster she had just strapped herself into, complete with highs, lows, and stomach-churning turns. The problem was, she had just gotten off another very bumpy ride and was unsure that she had the strength to embark on this new path. Living Out Loud takes you on a fresh and quirky ride through one womans attempt to master the science of cyber-dating while navigating her way down the road to finding true love. Start with a once-conflicted, twice-divorced single mother, toss in some humorous self-discovery, sprinkle in a smattering of questionable dating profiles, and wrap it all up in a very colourful package that will make you want to laugh, cry and...
Book Synopsis The Management Training Tool Kit by : Alan Clardy
Download or read book The Management Training Tool Kit written by Alan Clardy and published by AMACOM. This book was released on 2012-06-29 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most people learn best through experience, which is why new managers often feel ill-equipped to resolve the frustrations, setbacks, conflicts, and concerns of the people on their team. The Management Training Tool Kit includes all the essential tools to help you face even the most advanced leadership challenges and avoid embarrassing blunders. Psychology professor Alan Clardy supplies thirty-five real-life case studies that explore the important lessons learned by other experienced professionals, including how to troubleshoot plummeting morale, interpersonal conflict, decreased productivity, disruptive employees, sexual harassment claims, and more. With probing discussion questions that help pinpoint core issues, practical solutions that can be used to resolve problems, role-playing analysis exercises that bring the case studies to life, and an inventory to help you assess your unique management style, you’ll gain the skills needed to guide your team through trials and on to success. New managers tossed to the front lines with absolutely no experience are bound to make some mistakes. But The Management Training Tool Kit will help leaders adeptly overcome any obstacle.
Book Synopsis The Zombie Apocalypse Call Center Boxset #2 by : Taylor Ellwood
Download or read book The Zombie Apocalypse Call Center Boxset #2 written by Taylor Ellwood and published by Taylor Ellwood. This book was released on 2023-06-23 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: Collecting Heroes of the Zombie Apocalypse Call Center, Tales of the Zombie Apocalypse Call Center, Outlaws of the Zombie Apocalypse Call Center and The Zombie Apocalypse Militia The Zombie Apocalypse continues to rage on and the search for a cure seems further and further away, but Sam, Alisha, Michelle and all the others heroes of the Zombie Apocalypse Call Center are determined to find a cure for the zombie infection, no matter what the cost may be. But they also have Dmitri Eslinger, the shadowy CEO of Zombii Co. to contend with and he has his own reasons for starting the zombie apocalypse, reasons that may ultimately save part of humanity, while damning the rest. Can Sam, Alisha and the others stop Eslinger from fully realizing his insane plans to create different zombie strains? Find out in the Zombie Apocalypse Call Center Boxset #2!
Book Synopsis Don't Mind Me; I'm Just Crazy by : Frisco Jarvis
Download or read book Don't Mind Me; I'm Just Crazy written by Frisco Jarvis and published by Lulu.com. This book was released on 2009-10-12 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: Frisco Jarvis may be insane. He is a paranoid, germophobic, neurotic, annoyed, irritated, obsessive compulsive man filled with syndromes and disorders. As a child, he liked to mess up his hair and jump up and down making up words trying to sound like a caveman. He began to write short stories about crazy things that have happened in his life, which was a suggestion from his sister who has known for quite some time that he is crazy. The result was this book - a collection of true short stories, and rants and raves, that led to his emotional instability. Read it with caution.
Download or read book Mom Rage written by Minna Dubin and published by Seal Press. This book was released on 2023-09-19 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: A frank, feminist examination of the hidden crisis of rage facing American mothers—and how we can fix it Mothers aren’t supposed to be angry. Still, Minna Dubin was an angry mom: exhausted by the grueling, thankless work of full-time parenting and feeling her career slip away, she would find herself screaming at her child or exploding at her husband. When Dubin pushed past her shame and talked with other mothers about how she was feeling, she realized that she was far from alone. Mom Rage is Dubin’s groundbreaking work of reportage about an unspoken crisis of anger sweeping the country—and the world. She finds that while a specific instance of rage might be triggered by something as simple as a child who won’t tie her shoes, the roots of the anger go far deeper, from the unequal burden of childcare shouldered by moms to the flattening of women’s identities once they have kids. Drawing on insights from moms across the spectrum of race, sexual orientation, and class, she offers practical tools to help readers disarm their rage in the moment, while never losing sight of the broader social change we need to stop raging for good.
Book Synopsis Customer Service Over the Phone by : Stephen Coscia
Download or read book Customer Service Over the Phone written by Stephen Coscia and published by CRC Press. This book was released on 1999-01-11 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.
Book Synopsis The Diary of Road Rage by : Marcus Davis
Download or read book The Diary of Road Rage written by Marcus Davis and published by AuthorHouse. This book was released on 2010-05-12 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: When I started seeing reports of rage almost on a daily basis, not just on the streets in action, but on the news channels, loaded with report after report, acts of rage on the road, in places of business, in schools; It was then I realized that I had to engage in finding the answer to what seems to be a mad epidemic. Through this book you will hear Marcus narrate accounts of true situations that you will not only be able to relate to, but that you will be able to take a back seat and become an observer not as a back-seat-driver but from a broad point of view take “the High Road”!!
Book Synopsis Up the Organization by : Robert C. Townsend
Download or read book Up the Organization written by Robert C. Townsend and published by John Wiley & Sons. This book was released on 2011-01-06 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although it was first published more than thirty-five years ago, Up the Organization continues to top the lists of best business books by groups as diverse as the American Management Association, Strategy + Business (Booz Allen Hamilton), and The Wharton Center for Leadership and Change Management. 1-800-CEO-READ ranks Townsend’s bestseller first among eighty books that “every manager must read.” This commemorative edition offers a new generation the benefit of Robert Townsend’s timeless wisdom as well as reflections on his work and life by those who knew and worked with him. This groundbreaking book continues to remind us not to get mired in all those sacred organizational routines that stifle people and strangle both profits and profitability. He shows a way to humanize business and a way to have fun while making it all work better than it ever worked before.
Download or read book Got Therapy? written by Bobby Shue and published by Author House. This book was released on 2010-06-11 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: When most people have problems, they usually seek help from shrinks. Got Therapy? "Why spend money for a therapist when you can seek answers from a reputable fortune teller for only half the price of your co-pay?" Angela Day would say. Angela isn't your traditional mother, always being ridiculed for being a single, divorced mother of two. When Angela's son, Atticus Day, moves back home to regroup himself, she sends him to her local psychic for therapy. The family's unorthodox search for sanity through a local psychic leads to a whirlwind of unpredictable events.
Download or read book The Protectors written by Jolynn Angelini and published by iUniverse. This book was released on 2019-03-13 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Angie and her husband, Jeff, seemingly have it all: they are working professionals with their own successful business, have a good marriage and great children. As things unfold in the family business, Angie quickly finds out that Jeff is keeping secrets from her. Jeff buys a business from Carl’s family and keeps Carl on as an employee. When Carl goes missing, Angie trusts that Jeff will handle the situation but when Jeff also goes missing, she realizes that that won’t be happening. Carl’s disappearance unravels lies and unimaginable deceit. Nothing is as it seems and no one can be trusted. Anna, Carl’s wife, and Angie grow close after they find themselves in an uncomfortable situation. They wonder who’s behind it all as they discover that they both have been hiding some things that might change everyone’s lives-possibly forever. In this fast-paced thriller, a wife and mother must learn to rely on her intuition and the protection of her friends as she is surrounded by secrets and chaos.
Book Synopsis Customer Service Training 101 by : Renee Evenson
Download or read book Customer Service Training 101 written by Renee Evenson and published by Amacom Books. This book was released on 2005 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, hands-on guide for training customer service employees.
Author :Ron Watt Publisher :iUniverse ISBN 13 :0595200818 Total Pages :422 pages Book Rating :4.5/5 (952 download)
Download or read book written by Ron Watt and published by iUniverse. This book was released on 2001-09-17 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: A collection of short essays and humor from online columnist Ron "AAlgar" Watt, aka Mr. Sarcasm.
Download or read book Verity written by Colleen Hoover and published by Grand Central Publishing. This book was released on 2021-10-05 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whose truth is the lie? Stay up all night reading the sensational psychological thriller that has readers obsessed, from the #1 New York Times bestselling author of Too Late and It Ends With Us. #1 New York Times Bestseller · USA Today Bestseller · Globe and Mail Bestseller · Publishers Weekly Bestseller Lowen Ashleigh is a struggling writer on the brink of financial ruin when she accepts the job offer of a lifetime. Jeremy Crawford, husband of bestselling author Verity Crawford, has hired Lowen to complete the remaining books in a successful series his injured wife is unable to finish. Lowen arrives at the Crawford home, ready to sort through years of Verity’s notes and outlines, hoping to find enough material to get her started. What Lowen doesn’t expect to uncover in the chaotic office is an unfinished autobiography Verity never intended for anyone to read. Page after page of bone-chilling admissions, including Verity's recollection of the night her family was forever altered. Lowen decides to keep the manuscript hidden from Jeremy, knowing its contents could devastate the already grieving father. But as Lowen’s feelings for Jeremy begin to intensify, she recognizes all the ways she could benefit if he were to read his wife’s words. After all, no matter how devoted Jeremy is to his injured wife, a truth this horrifying would make it impossible for him to continue loving her.
Book Synopsis From Monk to Money Manager by : Doug Lynam
Download or read book From Monk to Money Manager written by Doug Lynam and published by Thomas Nelson. This book was released on 2019-03-26 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build a better financial future for yourself and the world. Former monk turned financial advisor, Doug Lynam, shares the rules of money management that will change your approach to earning, saving, and investing. From Monk to Money Manager is an entertaining and self-deprecating journey through Lynam’s relationship with the almighty dollar—his childhood in a rich family, the long-haired hippie days running away from materialism, time in the Marine Corps looking for selfless service, and his twenty years in the monastery under a vow of poverty that led to his current profession as a financial advisor. In this unique look at wealth from a spiritual perspective, Lynam shares his belief that God doesn’t expect us to live in poverty. The truth is, we need financial peace so we can help others. When money becomes a part of our spiritual practice, used in love and service, it can bring us closer to our highest spiritual ideals. With humor and humility, Lynam uses stories told through the lens of his own money mistakes, and those of counseling clients, to understand how our attitudes about money hold us back. He also provides clear, step-by-step guidance on how to grow a little bit wealthy. His insights include how to build a compassionate relationship to our finances; some of the good, bad, and ugly truths about money; and the tricks to unlocking financial freedom.
Download or read book Sometimes I Lie written by Alice Feeney and published by Flatiron Books. This book was released on 2018-03-13 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: ALICE FEENEYS NEW YORK TIMES AND INTERNATIONAL BESTSELLER “Boldly plotted, tightly knotted—a provocative true-or-false thriller that deepens and darkens to its ink-black finale. Marvelous.” —AJ Finn, author of The Woman in the Window My name is Amber Reynolds. There are three things you should know about me: 1. I’m in a coma. 2. My husband doesn’t love me anymore. 3. Sometimes I lie. Amber wakes up in a hospital. She can’t move. She can’t speak. She can’t open her eyes. She can hear everyone around her, but they have no idea. Amber doesn’t remember what happened, but she has a suspicion her husband had something to do with it. Alternating between her paralyzed present, the week before her accident, and a series of childhood diaries from twenty years ago, this brilliant psychological thriller asks: Is something really a lie if you believe it's the truth?
