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Author : Vicky Davies
Publisher :
ISBN 13 :
Total Pages : 298 pages
Book Rating : 4.F/5 ( download)
Download or read book Delivering the Jobcentre Plus Vision written by Vicky Davies and published by . This book was released on 2004 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Katharine McKenna
Publisher :
ISBN 13 :
Total Pages : 290 pages
Book Rating : 4.F/5 ( download)
Download or read book Delivering the Jobcentre Plus Vision written by Katharine McKenna and published by . This book was released on 2005 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain: National Audit Office
Publisher : The Stationery Office
ISBN 13 : 0102937184
Total Pages : 88 pages
Book Rating : 4.1/5 (29 download)
Download or read book Delivering Effective Services Through Contact Centres written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2006-03-15 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: This NAO report examines the role and cost effectiveness of contact services for customers from the Department for Work and Pensions. During the 2004-05 period the Department spent £190 million on running contact centres. The centres themselves answered more than 33 million incoming calls, and made 7 million outgoing calls, as well as handling 300,000 e-mails, 30,000 faxes and 4 million incoming letters and application forms. The Department serves a wide range of customers, including 28 million pensioners and benefit recipients, paying out £112 billion a year in benefits and pensions. This report sets out a number of recommendations: that the Department should develop its understanding of customer demand and improve its forecasting processes; that the Department should aim to offer a seamless service, by reducing the number of telephone contact points, as well as sharing good practice techniques across such areas as forecasting and training; that contractual arrangements for staff should match the demand needs of customers, and that contact centre targets should therefore focus on customer need; that the Department should advance initiatives to improve its information on costs.
Author : Jo Corkett
Publisher :
ISBN 13 :
Total Pages : 244 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus Evaluation written by Jo Corkett and published by . This book was released on 2005 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Colin Talbot
Publisher :
ISBN 13 :
Total Pages : 74 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus Customer Service Performance and Delivery written by Colin Talbot and published by . This book was released on 2005 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain: Parliament: House of Commons: Work and Pensions Committee
Publisher : The Stationery Office
ISBN 13 : 9780215027979
Total Pages : 100 pages
Book Rating : 4.0/5 (279 download)
Download or read book The Efficiency Savings Programme in Jobcentre Plus written by Great Britain: Parliament: House of Commons: Work and Pensions Committee and published by The Stationery Office. This book was released on 2006-03-18 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: During the past two years Jobcentre Plus has faced considerable upheaval in trying to accommodate both organisational change and meet the DWP target for efficiency savings (which requires the loss of 15,000 staff by March 20008). This report looks at how these changes have affected the ability of the Agency to meet its objectives in relation to: employment and training programmes; the capacity and role of Personal Advisors; the performance of the Customer Management System; the principles behind and the performance of Contact Centres. It concludes that too much was attempted too quickly, the planning and IT processes were not up to the job and service levels suffered. As a result Jobcentre Plus failed one of the tests of the Gershon programme that service quality should not deteriorate as a result of the efficiency process.
Author : GHK Consulting
Publisher :
ISBN 13 :
Total Pages : 78 pages
Book Rating : 4.F/5 ( download)
Download or read book Review of the Structure of the Jobcentre Plus Business Delivery Target written by GHK Consulting and published by . This book was released on 2005 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Chris Hasluck
Publisher :
ISBN 13 :
Total Pages : 232 pages
Book Rating : 4.F/5 ( download)
Download or read book The Use and Development of Alternative Service Delivery Channels in Jobcentre Plus written by Chris Hasluck and published by . This book was released on 2005 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Al Ajeeli, Abid Thyab
Publisher : IGI Global
ISBN 13 : 1615207902
Total Pages : 555 pages
Book Rating : 4.6/5 (152 download)
Download or read book Handbook of Research on E-Services in the Public Sector: E-Government Strategies and Advancements written by Al Ajeeli, Abid Thyab and published by IGI Global. This book was released on 2010-08-31 with total page 555 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book assists its readers in recommending formulation of ICT strategies for e-government implementation and maintenance from the perspective of acknowledging the importance of e-Governance for building institutions to achieve transparency and accountability, and eventually democratic governance"--Provided by publisher.
Author : Mary Costello
Publisher :
ISBN 13 :
Total Pages : 134 pages
Book Rating : 4.F/5 ( download)
Download or read book Qualitative Research with Clients written by Mary Costello and published by . This book was released on 2002 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain. Parliament. House of Commons. Committee of Public Accounts
Publisher : The Stationery Office
ISBN 13 : 9780215523556
Total Pages : 40 pages
Book Rating : 4.5/5 (235 download)
Download or read book The Roll-out of the Jobcentre Plus Office Network written by Great Britain. Parliament. House of Commons. Committee of Public Accounts and published by The Stationery Office. This book was released on 2008 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Between 2002 and 2008 the Department for Work and Pension replaced over 1,500 jobcentres and social security offices across Great Britain with a network of just over 800 modernised Jobcentre Plus offices. The aim was to improve significantly the job-seeking experience and the delivery of benefits by providing a service similar to that offered by a bank or modern retailer. To achieve such a radical shift the Department merged the Employment Service and the Benefits Agency into a new integrated service Jobcentre Plus. This roll-out was one of the largest public sector construction programmes undertaken in the UK in recent years. Having learnt lessons from early difficulties, the project was successful in delivering nearly all the planned offices, while making savings against the original budget of £2.2 billion. The estate rationalisation generated savings of £135 million a year, and the Department estimates that the roll-out will ultimately lead to cumulative benefits of £6 billion. The successful delivery of the programme can be attributed to sound governance, intelligent use of existing guidance and external advice, strong support from the leadership of the organisation and, critically, the consistent senior management team. The successful implementation of the project has important lessons for other major government programmes.
Author : Caroline Glendinning
Publisher : Policy Press
ISBN 13 : 9781861348562
Total Pages : 338 pages
Book Rating : 4.3/5 (485 download)
Download or read book Cash and Care written by Caroline Glendinning and published by Policy Press. This book was released on 2006-09-25 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Cash and Care' gathers reflective overview pieces and findings from new empirical research by a group of distinguished international experts. It links the twin themes of cash and care within the broader contexts of disability, carework and disadvantage, and locates these within recent social trends.
Author : Lucy Joyce
Publisher :
ISBN 13 :
Total Pages : 98 pages
Book Rating : 4.F/5 ( download)
Download or read book Employer Engagement in Jobcentre Plus written by Lucy Joyce and published by . This book was released on 2006 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain: National Audit Office
Publisher : The Stationery Office
ISBN 13 : 9780102952964
Total Pages : 92 pages
Book Rating : 4.9/5 (529 download)
Download or read book Reducing the risk of violent crime written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2008-02-21 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Home Office has been effective at raising the profile of domestic violence and alcohol related crime and encouraging local action to address these issues. Such action is likely to have made some contribution to the overall fall in levels of violent crime. It has not yet managed to address successfully barriers which are reducing the effectiveness of crime prevention activities at a local level and which have been raised in previous reports by the National Audit Office and the Committee of Public Accounts. However, the Home Office has made some progress in addressing these barriers. The persistence of these barriers means that good practice has not been extended from small initiatives, and Crime and Disorder Reduction Partnerships have not been able to take a long-term, strategic approach to tackling violent crime. There are a number of NAO recommendations.
Author : Social Security Advisory Committee
Publisher : The Stationery Office
ISBN 13 : 9780108510403
Total Pages : 108 pages
Book Rating : 4.5/5 (14 download)
Download or read book The Jobseeker's Allowance (Mandatory Work Activity Scheme) Regulations 2011 (S.I. 2011 No. 688) written by Social Security Advisory Committee and published by The Stationery Office. This book was released on 2011-03-14 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: The large majority of those claiming Jobseeker's Allowance make every effort to find work. But some customers do just enough to meet the conditions of their claim while at the same time continually failing to demonstrate the focus and discipline that is a key requirement of finding, securing and retaining employment. Mandatory Work Activity is being introduced to enable advisers to address this problem, supporting this particular group of customers at the earliest possible stage. But the Committee finds that published evidence is at best ambivalent about the chances of such 'workfare' type activity improving outcomes for people who are out of work. It is worried about the precedent set by appearing to punish claimants who are satisfying the conditionality rules (otherwise they would be subject to a sanction) but who, in the view of a Personal Adviser appear to display what is deemed to be the 'wrong attitude'. The Committee's key recommendation is that the introduction of this scheme should not continue. Its concerns cover the general principles of the proposals; the way participants will be selected; how placements will be structured and monitored; and the sanction regime attached. The Government, however, does not accept the Committee's recommendations or suggestion that the scheme is a punishment, and sets out its reasons for its position. The proposals are to go ahead.
Author : Paul Joyce
Publisher : Springer
ISBN 13 : 1137336978
Total Pages : 397 pages
Book Rating : 4.1/5 (373 download)
Download or read book Developments in Strategic and Public Management written by Paul Joyce and published by Springer. This book was released on 2014-10-25 with total page 397 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through contemporary case studies of strategic management at work in the US and Europe, this collection shows that it can no longer be seen as a discipline for long term decisions but has become a central feature of the public sector. Individual chapters offer insights into strategic management capabilities at the national and sub-national level.
Author : Abigail Davis
Publisher :
ISBN 13 :
Total Pages : 76 pages
Book Rating : 4.F/5 ( download)
Download or read book New Deal for Disabled People Extensions written by Abigail Davis and published by . This book was released on 2006 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt:
