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Dealing With Difficult People At Work At Home
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Book Synopsis Working with Difficult People, Second Revised Edition by : Amy Cooper Hakim
Download or read book Working with Difficult People, Second Revised Edition written by Amy Cooper Hakim and published by Penguin. This book was released on 2016-12-06 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
Book Synopsis Difficult People: Dealing With Difficult People At Work by : Colin Smith
Download or read book Difficult People: Dealing With Difficult People At Work written by Colin Smith and published by Colin Smith. This book was released on 2016-03-15 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wouldn't it be nice if you could get through your work day without ever encountering difficult personalities? Unfortunately, we can't usually pick our coworkers or our customers, which means at some point you're bound to find yourself in difficult relationships with people who are hard to deal with. While you can't change difficult people, you can learn to communicate effectively and to diffuse interpersonal conflict before it starts. “Difficult People: Dealing With Difficult People At Work” will give you the skills you need to deal with difficult people at work and provide you with the tools you need to overcome the obstacles to working with challenging people. Written by an expert in interpersonal relationships, “Difficult People: Dealing With Difficult People At Work” is an easy-to-read guide that makes dealing with difficult people at work much easier whether the people in question are coworkers, supervisors or customers. This book covers a broad range of topics and will: • Teach you how to deal with difficult conversations to avoid conflict and resolve differences productively • Improve your communication skills at work, so that you can get your point across to difficult people and gain understanding of their points of view • Give you strategies for dealing with anger and stress to make coping with difficult people easier and ensure that you don't lose your cool • Provide insight into the types of personalities that you're likely to encounter with difficult people at work • Supply you with tools that you can use to resolve conflict when it does arise The knowledge, insight, skills and tools you'll gain from, “Difficult People: Dealing With Difficult People At Work” will help you in your current role at work and with coping with difficult people as you advance in your career. The lessons you'll learn for managing interpersonal conflict and navigating difficult relationships can transform every aspect of life, helping you communicate effectively with friends and family as well. Stop dreading every encounter with those difficult personalities around the office and become a better leader and peer. Download, “Difficult People: Dealing With Difficult People At Work” today!
Book Synopsis Managing Difficult People by : Marilyn Pincus
Download or read book Managing Difficult People written by Marilyn Pincus and published by Simon and Schuster. This book was released on 2004-10-08 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more.
Book Synopsis Difficult People at Work by : Arthur Henry Bell
Download or read book Difficult People at Work written by Arthur Henry Bell and published by . This book was released on 2004 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Dealing with Difficult People (HBR Emotional Intelligence Series) by : Harvard Business Review
Download or read book Dealing with Difficult People (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-04-17 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Book Synopsis How to Deal With Difficult People by : Gill Hasson
Download or read book How to Deal With Difficult People written by Gill Hasson and published by John Wiley & Sons. This book was released on 2014-10-29 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
Book Synopsis How to Deal with Difficult People at Work, at Home & at Play by : Irina Bristow
Download or read book How to Deal with Difficult People at Work, at Home & at Play written by Irina Bristow and published by Zee Publishing. This book was released on 2022-12-30 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Guaranteed Methods For Managing That Jerk Who's Always Giving You A Hard Time!" Have you about had it? You just want to have your peace of mind, free from that jerk bothering you? If you're looking for a book that will teach you how to deal with difficult people in your life, ` How to Deal with Difficult People at Work, at Home & at Play' is the perfect choice. This book is filled with tips, techniques and strategies that will help you to deal with these people in a more productive and positive way. With its easy-to-read style and concise explanations, this is the perfect guide for anyone who wants to improve their relationships with others. This is the ultimate book to managing difficult people! With the help of this book, you'll be able to handle anything that comes your way. From dealing with jerks at work to dealing with demanding friends and family, we have you covered. We teach you how to deal with difficult people in a way that is respectful and civil. Armed with the knowledge you'll need, you'll be able to rise above any situation and come out on top. Order your copy today and be on your way to a stress-free life! In this book you'll learn about: Passive behavior Openly aggressive and hostile behavior Toxic workplace Jealous coworkers Difficult Managers and Bosses Handling controlling superiors and peers Handling difficult subordinates Type of boundaries Enforce boundaries Unhealthy boundary indicators Be firm and determined Establish new boundaries that respect you Actions to set boundaries Difficult People: How To Handle Them Do not lose yourself in a relationship Standing up for yourself Pick your battles Avoiding conflicts Do not get rattled easily Show compassion Handling conflicts Analyze your behavior Do a self-check Knowing you are a difficult person Managing The Conflict You Caused You feel that everyone is against you Make amends when you're ready Deal with your emotions first What you can control in conflicts Dealing with conflicts in the workplace Correct miscommunications Follow a strategy Negotiation Arbitration Mediation Do not downplay the problem Embrace conflicts Conflicts In Relationships Make compromises Remain calm and respectful Modeling Withholding attention Reinforce good behavior Conflict resolution on children When To Get Help How to avoid being exploited by others Being a people-pleaser Being passive A yes-person Getting a difficult person to realize their behavior is wrong Gather evidence A guide to assertiveness Repetition of the argument is necessary Be confident Building respect with difficult people Influence others Put yourself in charge And much, much more... Grab your copy today!
Author :Donald H. Weiss Publisher :AMACOM/American Management Association ISBN 13 :9780814476741 Total Pages :57 pages Book Rating :4.4/5 (767 download)
Book Synopsis How to Deal with Difficult People by : Donald H. Weiss
Download or read book How to Deal with Difficult People written by Donald H. Weiss and published by AMACOM/American Management Association. This book was released on 1987 with total page 57 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains why some individuals have difficulty working with each other, describes a variety of difficult character types and stresses the importance of behavioral feedback
Book Synopsis Powerful Phrases for Dealing with Difficult People by : Renee Evenson
Download or read book Powerful Phrases for Dealing with Difficult People written by Renee Evenson and published by AMACOM. This book was released on 2013-10-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.
Book Synopsis Dealing With Difficult People by : Rick Brinkman
Download or read book Dealing With Difficult People written by Rick Brinkman and published by McGraw Hill Professional. This book was released on 2006-04-07 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
Download or read book Getting Along written by Amy Gallo and published by Harvard Business Press. This book was released on 2022-09-13 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.
Book Synopsis Energy Vampire Slaying: 101 by : Dan O'Connor
Download or read book Energy Vampire Slaying: 101 written by Dan O'Connor and published by Createspace Independent Pub. This book was released on 2011-05-26 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: ENERGY VAMPIRE SLAYING:101 How to combat negativity and toxic attitudes in your office, in your home, and in yourself In this program you'll learn: -The secrets master communicators use to keep their cool when dealing with difficult people -What free-style scripting is and how you can use it to defend against verbal assaults -How to use a power phrase and danger phrase list to boost your communication power -How you can prevent conflict from manifesting, using effective communication techniques -Problem-solving verbal patterns and scripts you can use to instantly increase productivity -How to use defusion tactics to slash the time spent dealing with difficult customers -How to respond, rather than react, when you're confronted with negative or difficult behavior -How to use magic phrases to respond quickly and effectively when you're put on the spot -Brain-training techniques such as hemisphere switching you can use to control your emotions when you're under pressure -How to quickly find the right words at the right time during difficult situations, and -Which free tools to use for mastering all of the techniques you'll learn in the program, and the right way to study, so you can develop your skills at lightning speed. "I have been using the tactics you taught with great success, not just at work, but at home. I finally had the breakthrough I've been trying for with my daughter. Thank you for giving me the tools I can use to change my life. I thoroughly enjoyed every minute! I'll take any book you have to offer." -Kevin Wahlberg -Dallas, TX
Book Synopsis Dealing with Difficult People by : Christina Osborne
Download or read book Dealing with Difficult People written by Christina Osborne and published by DK Publishing (Dorling Kindersley). This book was released on 2002 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed with essential tips for today's competitive business world, this low-priced paperback is ideal for anyone interested in brushing up their skills on dealing with difficult people. Perfect for the briefcase or portfolio, this new guide is ideal for experienced or novice managers in companies both large and small.
Book Synopsis Coping with Difficult People by : Robert M. Bramson, Ph.D.
Download or read book Coping with Difficult People written by Robert M. Bramson, Ph.D. and published by Dell. This book was released on 1988-09-01 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to: Stand up to anyone -- without fighting. Blunt a sniper's attack. Get a clam to talk. Cut off a Sherman tank at the pass. Manage bulldozers. Get stallers off the dime. Move a complainer into a problem-solving mode. Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!
Book Synopsis How to Manage Difficult People by : Alan Fairweather
Download or read book How to Manage Difficult People written by Alan Fairweather and published by Elliot Right Way Books. This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour - is a challenge many people face daily. This book shows how to identify and understand challenging behaviours, how to manage them and how to reduce stress.
Book Synopsis Dealing With Difficult People At Work & At Home by : Samantha Claire
Download or read book Dealing With Difficult People At Work & At Home written by Samantha Claire and published by JNR Publishing via PublishDrive. This book was released on 2018-04-20 with total page 51 pages. Available in PDF, EPUB and Kindle. Book excerpt: WHOSE FAULT IS IT WHEN YOU ARE SURROUNDED BY A-HOLES? HOW TO HANDLE THEM, BY FOLLOWING THESE EASY DIRECTIONS Whether at work or in your personal life, conflicts are verywhere! Conflict could arise from all manner of things, and the biggest challenge that most people face is dealing with the conflicts and petty fights constructively. Conflict brings out negative feelings and yet it's necessary to build intimacy in relationships. How then do you transform such a negative thing into a positive one? Your feelings and attitude towards conflict are important, as well as how you speak your truth to a "difficult" person while still remaining fair. It is therefore important to learn assertiveness and how to fight fair to avoid damaging the relationship. It is important to establish firm boundaries! You will learn the following: INTRODUCTION WHAT ARE BOUNDARIES? KINDS OF BOUNDARIES INDICATORS OF UNHEALTHY BOUNDARIES SETTING BOUNDARIES IMPLEMENT YOUR BOUNDARIES SELF-RESPECT RESPECT ANOTHER PERSON'S BODY AS WELL AS YOUR OWN. DON'T TAKE WITHOUT ASKING PROTECT YOUR MOST PRECIOUS RESOURCE: YOU DON'T LOSE YOURSELF IN A RELATIONSHIP IMPLEMENTING BOUNDARIES EMOTIONAL LIMITATIONS SHIELD YOUR FEELINGS FROM OTHER PEOPLE. TO SET A LIMIT WITH AN UPSET PERSON SPEAKING YOUR TRUTH IN DIFFICULT SITUATIONS CONFRONTATION DO A SELF-CHECK CHOOSE YOUR BATTLES TAKE A PAUSE CLEARLY STATE THE ISSUES THAT UPSET YOU STICK TO THE FACTS MINIMIZE YOUR INTERACTIONS SEEK MEDIATION CHANGE YOUR MINDSET DON'T BE EASILY OFFENDED EXAMINE YOUR OWN BEHAVIOR BE AWARE OF HOW YOU PERCEIVE OTHERS WHEN YOU ARE THE DIFFICULT PERSON YOUR SELF-WORTH IS LOW PEOPLE LEAVE YOU OUT IF YOU ARE ALWAYS COMPLAINING YOU KEEP BLOWING UP YOU FEEL LIKE EVERYONE IS AGAINST YOU YOUR PERFORMANCE REVIEWS REVEAL THAT YOU ARE DIFFICULT RESOLVING CONFLICT THAT YOU CAUSED CONFIRM WHAT YOU REALLY WANT UNDERSTAND WHAT ACTUALLY HAPPENED HANDLE YOUR FEELINGS FIRST GET INTO THE OTHER PERSON’S SHOES MAKE A LIST OF REASONS WHY YOU NEED TO MAKE AMENDS MAKE AMENDS WHEN YOUR HEART IS CLEAR DECIDE HOW YOU’LL MAKE UP FOR THE WRONG THAT YOU DID DETERMINE WHAT YOU’LL SAY APOLOGIZE IN PERSON PRIORITIZE THE APOLOGY MAKE IT QUICK AND SIMPLE ALLOW THE OTHER PERSON TO VENT PROVIDE RESTITUTION AVOID FUTURE MISTAKES WHAT YOU CAN CONTROL IN CONFLICT RESOLVING CONFLICT AT THE WORKPLACE WHEN TWO PEOPLE COME TO YOU FOR HELP MEDIATION. FIGHTING FAIR IN YOUR RELATIONSHIPS TEACHING CHILDREN CONFLICT RESOLUTION TEACHING STYLES MAKING GOOD BEHAVIOUR STICK WHEN TO GET HELP WHY PEOPLE MISUSE YOU YOU FEEL GUILTY ABOUT DISPUTES YOU ARE A PEOPLE PLEASER LEARNING TO BE ASSERTIVE GUIDELINES FOR BEING ASSERTIVE HOW TO LET A DIFFICULT PERSON KNOW THAT THEIR BEHAVIOUR IS WRONG IF THEY DON’T BELIEVE IT GET YOUR TEAM TO FOLLOW YOUR LEAD HOW TO GAIN RESPECT FROM DIFFICULT PEOPLE Get your copy today!
Book Synopsis How to Deal with Difficult People at Work and Home by : Bob Scott
Download or read book How to Deal with Difficult People at Work and Home written by Bob Scott and published by ZeroNever. This book was released on with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever found yourself in a situation where you had to deal with difficult people? If you have, you will understand the need for this book. And if you haven't, this book is your holy grail to ensure you handle encounters with seemingly complex people well. One may ask - who is a difficult person? A person who lacks empathy, compassion, and concern for others. A common trait they have is their sense of superiority. Communicating with people like this can be challenging because of their particular personality traits or emotional characteristics. You will inevitably encounter a person that falls into this category at some point in your life. It could be a family member, a colleague at work, a neighbor, a friend, a customer, or even the cashier at your favorite supermarket. When dealing with an unreasonable and toxic person, our natural reaction is to become frustrated and/or irritated. That, however, is a wrong approach as it tends to create tension. You must know how to handle such challenging behaviors to increase your chances of success in life and your career. Get your copy of this book and get ahead in life and your career.
