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Customer Service Nightmares
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Book Synopsis Customer Service Nightmares by : Nancy J. Friedman
Download or read book Customer Service Nightmares written by Nancy J. Friedman and published by Crisp Pub Incorporated. This book was released on 1998 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: 100 Tales of the worst experiences possible, and how they could have been fixed.
Book Synopsis Customer Service Nightmares by : Nancy Friedman
Download or read book Customer Service Nightmares written by Nancy Friedman and published by . This book was released on 2004-01-01 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Retails of Horror written by Daniel Danny and published by . This book was released on 2018-12-11 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you have ever worked in retail, then you know that the customer is almost always WRONG! Dealing with absurd requests, complaints, and irrational anger while keeping a smile on your face makes customer service one of the hardest jobs in the world. Retails Of Horror helps make the demanding work a little bit easier by allowing you to jot down bizarre WTF work scenarios as well as all the lovely things you wish you could have said but didn't. 100 lined pages to fill with "the crazy" you experience every single day on the front lines of retail. There is also a section in the back where you can list the Best of the Worst with categories for Craziest Reasons for Returns, Nicknames you give to annoying regulars, and of course the Dumbest Customers. Convenient 6" x 9" journal gives you easy access after a customer attacks. Also the perfect size to bring to happy hour where you can share your insane customer service stories with your coworkers and friends. Humorous way to organize unbelievable customer interactions where you are cursed at, threatened, and often left bewildered at how stupid some people can be. Makes an excellent gag gift for anyone who works in retail or a funny therapeutic treat for yourself. Details: 6" x 9" Design 110 Black and White Pages Full Color Premium Glossy Cover Sturdy Perfect Binding for Durability Excellent Gag Gift Perfect For Coworkers and Employees
Book Synopsis Knock Your Socks Off Answers by : Kristin Anderson
Download or read book Knock Your Socks Off Answers written by Kristin Anderson and published by Amacom Books. This book was released on 1995 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pat answers to peevish questions and provocative customer comments, smart answers to even tougher questions, questions with no easy answers, and customers say the darnedest things.
Download or read book Customer Service written by Allan Woods and published by Heinemann. This book was released on 2001 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text takes candidates through the NVQ award, unit-by-unit, offering plenty of questions and exercises to reinforce knowledge and understanding. Scenario-based activities allow candidates to analyze and discuss customer service situations and practise their skills
Book Synopsis The Customer Service Survival Kit by : Richard Gallagher
Download or read book The Customer Service Survival Kit written by Richard Gallagher and published by AMACOM. This book was released on 2013-03-20 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.
Book Synopsis 50 Activities for Achieving Excellent Customer Service by : Darryl S. Doane
Download or read book 50 Activities for Achieving Excellent Customer Service written by Darryl S. Doane and published by Human Resource Development. This book was released on 2003 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Book Synopsis The Customer Service Survival Kit by : Richard S. Gallagher
Download or read book The Customer Service Survival Kit written by Richard S. Gallagher and published by AMACOM Div American Mgmt Assn. This book was released on 2013 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will discover: * The power of leaning into criticism * Trigger phrases that can make bad situations worse * The secret to helping people feel deeply heard in a crisis * How to use the divide-and-conquer approach to safely deliver bad news * Indispensable problem-solving tools * How to become immune to intimidation * How to wrap up transactions so that customers are happy * And more! Best yet, learning to handle worst-case scenarios has the spillover effect of boosting the skills and confidence needed to deal effectively with ANY customer-the key to radical improvements in every organization.
Book Synopsis Customer Service Best Practices by : Ron Zemke
Download or read book Customer Service Best Practices written by Ron Zemke and published by Human Resource Development. This book was released on 1998 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customer Service Delivery by : Lawrence Fogli
Download or read book Customer Service Delivery written by Lawrence Fogli and published by John Wiley & Sons. This book was released on 2006-02-02 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service.
Book Synopsis (AXZO) Customer Service Nightmares by : Logical Operations
Download or read book (AXZO) Customer Service Nightmares written by Logical Operations and published by . This book was released on 2014-10-10 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Complete Idiot's Guide to Great Customer Service by : Ron Karr
Download or read book The Complete Idiot's Guide to Great Customer Service written by Ron Karr and published by Penguin. This book was released on 2003-01-13 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.
Book Synopsis Customer Service by : Peter Shankman
Download or read book Customer Service written by Peter Shankman and published by Pearson Education. This book was released on 2010-12-16 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Use Social and Viral Technologies to Supercharge your Customer Service! Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that–without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune 500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online–and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. You can, too. Peter Shankman will show you how–step-by-step, right now! You’ll learn how to: • Organize a small, powerful social media team on a tight budget • Listen to what your customers, advisors, and markets are really saying • Make prospects feel like rock stars from the moment they find you • Choose online media that make the most sense for you • Avoid wasting time with platforms that won’t help you • Earn your customer’s loyalty, trust, and credibility • Learn from other companies’ viral “disasters” • Rebuild your credibility after you’ve taken a public “hit” online • Make sure everyone hears your customers when they compliment you • Capture all your customer knowledge–and use it in real time • Keep people talking–and not just about you
Book Synopsis Waiting For Service by : Amas Tenumah
Download or read book Waiting For Service written by Amas Tenumah and published by Bien Publishing. This book was released on 2021 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: You hate waiting in line or on the phone for customer service. There have been plenty of books about customer service, that all seem to offer "secrets" to improve customer service. This is not that book. I instead want to focus on Why customer Service is so broken and give you the secrets to get around it. Customer service is bad by design. Your bad customer service is not random, it is intentional. Customer Service is universally terrible, this is not an opinion. You do not have to believe me, I am saying it is raining outside and you can simply look out the window. I spent two decades helping dozens of your favorite brands with customer service. You will laugh, get mad all over again at some of the conversations I have had with executives around customer service. I name names, expose Customer Service nightmares from Travel, to Cable, Walmart, fast food and so much. I also provide you with how to get around bad service and offer radical thinking to reset customer service. -- Amas Tenumah
Download or read book Customer Romance written by J.N Halm and published by AuthorHouse. This book was released on 2014-05-08 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: CUSTOMER ROMANCE A New Feel of Customer Service Is about creating love not just any love, but love that rewards. It is a book for business owners, leaders, managers or professionals who want to become darlings to all their customers. It is for the individual (or business) that intends to bring some sunshine into the lives of customers. This is a book about how a business can win the hearts (and pockets) of its customers in a long-lasting relationship. CUSTOMER ROMANCE is a staunch supporter of a relationship selling concept as against the transactional selling concept. This book advocates that no matter how much a business stands to lose in the short-run when it practices relationship building, in the long-run the relationship pays off. CUSTOMER ROMANCE debates that the most important ingredient in building a successful business is TRUST. However, trust is best established in a romantic relationship not in a mere transaction.
Book Synopsis Thanks for Holding by : Daniel or Danny
Download or read book Thanks for Holding written by Daniel or Danny and published by Independently Published. This book was released on 2018-12-11 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you have ever worked in phone customer service, then you know that the customer is almost always WRONG! Dealing with absurd requests, complaints, and irrational anger while keeping a smile in your voice makes customer service one of the hardest jobs in the world. Thanks For Holding helps make the demanding work a little bit easier by allowing you to jot down bizarre WTF work scenarios as well as all the lovely things you wish you could have said but didn't. 100 lined pages to fill with "the crazy" you experience every single day on the front lines of taking calls. There is also a section in the back where you can list the Best of the Worst with categories for Most Embarrassing Email Handles, Most Creative Insults you have been called, and of course the Dumbest Customers. Convenient 6" x 9" journal easily stores in your desk for easy access after a customer attacks. Also the perfect size to bring to happy hour where you can share your insane customer service stories with your coworkers and friends. Humorous way to organize unbelievable customer interactions where you are cursed at, threatened, and often left bewildered at how stupid some people can be. Makes an excellent gag gift for anyone who works in a call center or a funny therapeutic treat for yourself. Details: 6" x 9" Design 110 Black and White Pages Full Color Premium Glossy Cover Sturdy Perfect Binding for Durability Excellent Gag Gift Perfect For Coworkers and Employees
Book Synopsis Contact, Care, COMMUNICATE by : Stephanie Dollschnieder
Download or read book Contact, Care, COMMUNICATE written by Stephanie Dollschnieder and published by Xlibris Corporation. This book was released on 2010-01-04 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contact, Care, COMMUNICATE—How Interpersonal Skills Are the Foundation of Genuine Customer Service is a quick and easy read. It helps demystify people skills by presenting interaction concepts in a straight-forward manner that most people can employ. The book pages contain real-world approaches to customer service challenges, and actionable steps for creating an outstanding service experience that will help secure customer loyalty, grow customer base and business services. This book is a compilation of the insights and observations gleaned from over 20 years of successful research, training, and consulting work in the field of customer service. Ms. Dollschnieder contends that genuine customer service is really a study and practice in human relations. The guidelines within Contact, Care, COMMUNICATE explore the best ways to optimize the human aspect of service. You’ll be introduced to the critical Business-Service-Trust Cycle; learn effective listening techniques; come to understand the nuances of non-verbal communication; and be provided with seven steps for salvaging customer relationships when an error has been made. For those encounters with seriously angry customers, it also provides Seven Tips for Dealing Effectively with Angry or Difficult Customers. Lastly, the book contains “how to” suggestions for those businesses that want to reap the many benefits of creating an internal culture of service.
