Customer Karma

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Customer Karma

Author : Arjun Sen
Publisher : iUniverse
ISBN 13 : 1532005237
Total Pages : 208 pages
Book Rating : 4.5/5 (32 download)

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Book Synopsis Customer Karma by : Arjun Sen

Download or read book Customer Karma written by Arjun Sen and published by iUniverse. This book was released on 2016-09-23 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Arjun Sen's most recent book, Customer Karma, "Why stop at a one-night stand when you can have a lifetime relationship with your customer", he uncovers the blind spots of many well intentioned companies in the customer dating game. Arjun draws upon his broad experience in marketing, branding, and customer relationships to offer impactful customer-centered insights for business professionals of all levels. Arjun successfully piques your curiosity and keeps you coming back for more with his first-hand industry stories that demonstrate the power of genuinely connecting with clients. This book has something in it for anyone who intends to attract and keep customers, or someone who wants to build meaningful customer relationships. Arjun playfully crosses the boundary of polite business correctness to reveal the biggest vulnerability of businesses; not knowing on a personal level anything about customers they are pursuing or specifically what makes them tick. He akins businesses to a dater and parallels the process of courting a date and should be a similar process to courting a customer. He brings tremendous value in his explanations of how to connect with customers in a way that requires awareness and authenticity. Arjun excels in his ability to shift his perspective, and reframe situations, so that the reader can see things as both the business and the customer. His first-hand experiences are relatable and applicable to seemingly every business. Arjun cleverly examines plausible and real-life business scenarios, through the lens of karma, which he defines as outcomes based on one's own efforts and actions. The reader is left with a deeper understanding of what works to cultivate lifelong customer relationships, using dating relationships as the litmus test for authenticity and sincerity. Customer Karma, is a must-read for any business that wants to attract, effectively serve and retain life-long customers. Good karma is cultivated by heart-felt good action. When companies genuinely invest in their customers, they are rewarded with good karma of customer loyalty the abundant returns. This formula works with every relationship and in every area of your life. But knowing the formula is not good enough as Arjun emphasizes that Customer Karma is about action, not words. Businesses build good "Customer Karma" only when they actually put their customers first in all their actions.

Customer Karma

Author : Arjun Sen
Publisher :
ISBN 13 : 9781532005220
Total Pages : 0 pages
Book Rating : 4.0/5 (52 download)

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Book Synopsis Customer Karma by : Arjun Sen

Download or read book Customer Karma written by Arjun Sen and published by . This book was released on 2016-09-23 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Arjun Sen's most recent book, Customer Karma, "Why stop at a one-night stand when you can have a lifetime relationship with your customer", he uncovers the blind spots of many well intentioned companies in the customer dating game. Arjun draws upon his broad experience in marketing, branding, and customer relationships to offer impactful customer-centered insights for business professionals of all levels. Arjun successfully piques your curiosity and keeps you coming back for more with his first-hand industry stories that demonstrate the power of genuinely connecting with clients. This book has something in it for anyone who intends to attract and keep customers, or someone who wants to build meaningful customer relationships. Arjun playfully crosses the boundary of polite business correctness to reveal the biggest vulnerability of businesses; not knowing on a personal level anything about customers they are pursuing or specifically what makes them tick. He akins businesses to a dater and parallels the process of courting a date and should be a similar process to courting a customer. He brings tremendous value in his explanations of how to connect with customers in a way that requires awareness and authenticity. Arjun excels in his ability to shift his perspective, and reframe situations, so that the reader can see things as both the business and the customer. His first-hand experiences are relatable and applicable to seemingly every business. Arjun cleverly examines plausible and real-life business scenarios, through the lens of karma, which he defines as outcomes based on one's own efforts and actions. The reader is left with a deeper understanding of what works to cultivate lifelong customer relationships, using dating relationships as the litmus test for authenticity and sincerity. Customer Karma, is a must-read for any business that wants to attract, effectively serve and retain life-long customers. Good karma is cultivated by heart-felt good action. When companies genuinely invest in their customers, they are rewarded with good karma of customer loyalty the abundant returns. This formula works with every relationship and in every area of your life. But knowing the formula is not good enough as Arjun emphasizes that Customer Karma is about action, not words. Businesses build good "Customer Karma" only when they actually put their customers first in all their actions.

Reimagining Customer Service in Healthcare

Author : Jennifer L. FitzPatrick, MSW, CSP
Publisher : Post Hill Press
ISBN 13 : 1637586833
Total Pages : 172 pages
Book Rating : 4.6/5 (375 download)

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Book Synopsis Reimagining Customer Service in Healthcare by : Jennifer L. FitzPatrick, MSW, CSP

Download or read book Reimagining Customer Service in Healthcare written by Jennifer L. FitzPatrick, MSW, CSP and published by Post Hill Press. This book was released on 2023-02-28 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapist, or other healthcare provider. Even fewer look forward to needing a hospital, assisted living, home health, or hospice services for themselves or their loved ones. Dread of interacting with the healthcare system has skyrocketed because of the pandemic. Distrust in public health officials and agencies is at an all-time high. Patients have died alone in the hospital because of ongoing COVID-19 policies. Some outpatient health and mental health providers still refuse to see patients in person. Prior to March 2020, patients dreaded the thought of needing healthcare services. Now, several years after waiting for things to get better, they hate the thought of needing these services even more. Reimagining Customer Service in Healthcare helps leaders and clinicians transform their organizations with simple, creative strategies. The results? Previously reluctant, uneasy, and resistant patients, clients, and family caregivers become less stressed and more trusting.

Boundary Spanning Elements and the Marketing Function in Organizations

Author : Sunil Sahadev
Publisher : Springer
ISBN 13 : 331913440X
Total Pages : 173 pages
Book Rating : 4.3/5 (191 download)

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Book Synopsis Boundary Spanning Elements and the Marketing Function in Organizations by : Sunil Sahadev

Download or read book Boundary Spanning Elements and the Marketing Function in Organizations written by Sunil Sahadev and published by Springer. This book was released on 2015-02-25 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents current research on boundary spanning elements. The editors bring together extant knowledge in the field and present a uniform narrative. Previous studies have often been disseminated across several academic disciplines like services marketing, personal selling and sales management etc. and this monograph aggregates studies dealing with boundary spanning elements or has boundary spanning elements related to the marketing function as the main empirical platform under a uniform theoretical perspective. Each chapter in the book deals with an important research theme and synthesizes studies in relation to boundary spanning elements.

T-Byte Digital Customer Experience

Author : V Gupta
Publisher : EGBG Services LLC
ISBN 13 :
Total Pages : 137 pages
Book Rating : 4./5 ( download)

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Book Synopsis T-Byte Digital Customer Experience by : V Gupta

Download or read book T-Byte Digital Customer Experience written by V Gupta and published by EGBG Services LLC. This book was released on 2019-10-31 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: This document brings together a set of latest data points and publicly available information relevant for Digital Customer Experience. We are very excited to share this content and believe that readers will benefit immensely from this periodic publication immensely.

Customer Service in Tourism and Hospitality

Author : Simon Hudson
Publisher : Goodfellow Publishers Ltd
ISBN 13 : 1911396471
Total Pages : 306 pages
Book Rating : 4.9/5 (113 download)

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Book Synopsis Customer Service in Tourism and Hospitality by : Simon Hudson

Download or read book Customer Service in Tourism and Hospitality written by Simon Hudson and published by Goodfellow Publishers Ltd. This book was released on 2017-09-30 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.

Customers

Author : John Leslie
Publisher : AuthorHouse
ISBN 13 : 1546272275
Total Pages : 304 pages
Book Rating : 4.5/5 (462 download)

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Book Synopsis Customers by : John Leslie

Download or read book Customers written by John Leslie and published by AuthorHouse. This book was released on 2018-12-28 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a reflection on some short, true encounter with the author.

The Transformational Consumer

Author : Tara-Nicholle Nelson
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1626568847
Total Pages : 176 pages
Book Rating : 4.6/5 (265 download)

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Book Synopsis The Transformational Consumer by : Tara-Nicholle Nelson

Download or read book The Transformational Consumer written by Tara-Nicholle Nelson and published by Berrett-Koehler Publishers. This book was released on 2017-03 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book uses stories and case studies from several industries to show how companies can rethink their customers, products and services, marketing, competition, and even their culture. The goal is a positive customer relationship that results in revenue growth, product innovation, and employee engagement.

Escalation in Decision-Making

Author : Ms Julia Hodgson
Publisher : Gower Publishing, Ltd.
ISBN 13 : 1409460002
Total Pages : 184 pages
Book Rating : 4.4/5 (94 download)

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Book Synopsis Escalation in Decision-Making by : Ms Julia Hodgson

Download or read book Escalation in Decision-Making written by Ms Julia Hodgson and published by Gower Publishing, Ltd.. This book was released on 2012-08-28 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: When a venture seems to be faltering, do you persist and hope that things will get better or do you cut your losses? This may be one of the most important decisions business or project owners may ever have to make. Persistence involves the risk of throwing good money (or resources) after bad, but owners may feel they have too much invested to quit now. Escalation in Decision-Making reveals why social scientists believe that owners may not respond rationally to such predicaments. Instead of exiting when the odds are clearly stacked against them, they re-invest and end up compounding their losses – a phenomenon known as escalation of commitment. The authors, Helga Drummond and Julia Hodgson, also introduce the concept of entrapment, a variation whereby decision-makers passively drift towards insolvency as the cost of changing direction becomes too high. So: · what drives escalation? · why do some owners quit whilst others persist until the bailiffs arrive? · what can we learn from owners' mistakes? · what makes newcomers believe they can succeed where others are conspicuously failing? These questions of behavioural economics are answered using a narrative that analyses decisions made by market traders facing economic extinction. Many highly successful entrepreneurs started their careers in markets - it was once an almost guaranteed route to prosperity - now market traders are struggling to survive. Although the market traders featured are small entrepreneurs, the ubiquitous phenomenon of escalation at the heart of these stories is widely relevant to practitioners such as project managers in large organizations and to those responsible for managing risk in many situations. Rich in case studies involving real business decisions and dilemmas, Escalation in Decision-Making provides an accessible introduction to the application of theory against a background of growing interest in behavioural economics, now being researched and taught in universities and increasingly attracting the attention of business practitioners.

Escalation in Decision-Making

Author : Helga Drummond
Publisher : CRC Press
ISBN 13 : 1317141695
Total Pages : 215 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis Escalation in Decision-Making by : Helga Drummond

Download or read book Escalation in Decision-Making written by Helga Drummond and published by CRC Press. This book was released on 2016-05-13 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: When a venture seems to be faltering, do you persist and hope that things will get better or do you cut your losses? This may be one of the most important decisions business or project owners may ever have to make. Persistence involves the risk of throwing good money (or resources) after bad, but owners may feel they have too much invested to quit now. Escalation in Decision-Making reveals why social scientists believe that owners may not respond rationally to such predicaments. Instead of exiting when the odds are clearly stacked against them, they re-invest and end up compounding their losses - a phenomenon known as escalation of commitment. The authors, Helga Drummond and Julia Hodgson, also introduce the concept of entrapment, a variation whereby decision-makers passively drift towards insolvency as the cost of changing direction becomes too high. So: · what drives escalation? · why do some owners quit whilst others persist until the bailiffs arrive? · what can we learn from owners' mistakes? · what makes newcomers believe they can succeed where others are conspicuously failing? These questions of behavioural economics are answered using a narrative that analyses decisions made by market traders facing economic extinction. Many highly successful entrepreneurs started their careers in markets - it was once an almost guaranteed route to prosperity - now market traders are struggling to survive. Although the market traders featured are small entrepreneurs, the ubiquitous phenomenon of escalation at the heart of these stories is widely relevant to practitioners such as project managers in large organizations and to those responsible for managing risk in many situations. Rich in case studies involving real business decisions and dilemmas, Escalation in Decision-Making provides an accessible introduction to the application of theory against a background of growing interest in behavioural economics, now being researched and taught in univ

Fintech Explained

Author : Michael R. King
Publisher : University of Toronto Press
ISBN 13 : 1487544103
Total Pages : 339 pages
Book Rating : 4.4/5 (875 download)

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Book Synopsis Fintech Explained by : Michael R. King

Download or read book Fintech Explained written by Michael R. King and published by University of Toronto Press. This book was released on 2023-10-02 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fintech Explained provides a rigorous, accessible introduction to the landscape of fintech. Michael R. King explains the customer focus, innovation strategy, business model, and valuation of leading fintechs in cryptocurrencies and decentralized finance (DeFi), crowdfunding and online lending, robo-advice and digital wealth management, payments and insurtech, digital banking, and bigtech. The book profiles the successes and failures of over thirty high-profile fintechs, combining insights from founders, early-stage investors, financial incumbents, and other stakeholders in this dynamic ecosystem. Combining clear descriptions and case studies with the latest findings from academic research, Fintech Explained provides a complete course for educating undergraduate and graduate students, executives, and interested professionals.

The Humachine

Author : Nada R. Sanders
Publisher : Taylor & Francis
ISBN 13 : 1003850510
Total Pages : 319 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis The Humachine by : Nada R. Sanders

Download or read book The Humachine written by Nada R. Sanders and published by Taylor & Francis. This book was released on 2024-03-11 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated for a post-Covid world, the second edition of this groundbreaking book explains why becoming a Humachine enterprise is the only way forward for a company to maintain a competitive advantage in the age of artificial intelligence (AI). The first edition of The Humachine offered a foundation for a new form of enterprise, integrating AI technology and human resources to optimize the unique advantages possessed by each. Now, in the face of the ‘Great Resignation’ and ‘botsourcing’—where an activity previously done by humans is replaced by technology—thought leaders Sanders and Wood present a more positive and promising scenario, where an enterprise recognizes human resources as an asset class that possesses skills that cannot be replaced by automation. Enlightened business leaders will look to create synergy between technology and people, enabling the organization to maximize its capabilities by elevating the basis of decision making with closer-to-perfect information and rationality. This book provides a roadmap for how to do this and achieve collective intelligence at the enterprise level: superintelligence. More specifically, it answers these questions, and more. Why must an enterprise achieve superintelligence as a competitive advantage in the age of AI? How can any organization achieve superintelligence by following the 4-I model? What is the step-by-step process an enterprise should follow in becoming a Humachine? What strategies can be used by enterprise leaders to ‘futureproof’ the Humachine against uncertainty? All business leaders, executives, and managers at companies wanting to use AI and technology to survive and thrive in this new age, and students of analytics and decision-making, will value this thought-provoking and practical book, rich with case studies.

Fintech Business Models

Author : Matthias Fischer
Publisher : Walter de Gruyter GmbH & Co KG
ISBN 13 : 3110704935
Total Pages : 332 pages
Book Rating : 4.1/5 (17 download)

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Book Synopsis Fintech Business Models by : Matthias Fischer

Download or read book Fintech Business Models written by Matthias Fischer and published by Walter de Gruyter GmbH & Co KG. This book was released on 2021-02-08 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book on fintechs shows an international comparison on a global level. It is the first book where 10 years of financing rounds for fintechs have been analyzed for 10 different fintech segments. It is the first book to show the Canvas business model for fintechs. Professionals and students get a global understanding of fintechs. The case examples in the book cover Europe, the U.S. and China. Teaser of the OPEN vhb course "Principles of Fintech Business Models": https://www.youtube.com/watch?v=UN38YmzzvXQ

The 10 Golden Rules of Customer Service

Author : Todd Duncan
Publisher : Sourcebooks, Inc.
ISBN 13 : 1728209250
Total Pages : 47 pages
Book Rating : 4.7/5 (282 download)

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Book Synopsis The 10 Golden Rules of Customer Service by : Todd Duncan

Download or read book The 10 Golden Rules of Customer Service written by Todd Duncan and published by Sourcebooks, Inc.. This book was released on 2019-04-01 with total page 47 pages. Available in PDF, EPUB and Kindle. Book excerpt: The customer service book that will help you blitz the competition and win life-long customers! The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be powerless in the competitive world of service. Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the book transcend industry, position, and career level and encourage everyone to contribute, coaching readers to go above and beyond in order to get ahead and create a one-of-a-kind customer experience. Perfect for readers of Be Our Guest, The Service Culture, and Raving Fans! "The $6,000 Egg blows up the traditional customer service model and presents a new, exciting, and revolutionary way to win customers for life. Todd and Deb's 10 NEW Golden Rules will transform the bottom line of both he provider and the customer forever!"—Dave Ramsey, New York Times bestselling author and nationally syndicated radio show host

Mapping Experiences

Author : Jim Kalbach
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491923504
Total Pages : 381 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Mapping Experiences by : Jim Kalbach

Download or read book Mapping Experiences written by Jim Kalbach and published by "O'Reilly Media, Inc.". This book was released on 2016-04-25 with total page 381 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you want to create products and services that provide real value, you should first identify touchpoints--areas where business and customer needs intersect. This practical book shows you how. Using various mapping techniques from UX design, you'll learn how to turn customer observations into actionable insight for product design. Author Jim Kalbach, Principal UX Designer with Citrix, introduces you to the principles behind alignment diagrams--a class of deliverable also known as experience mapping--using several examples. You'll learn how to visually map your existing customer experience, based on user research, and demonstrate how and where customer perspectives intersect with business goals. Using alignment diagrams, you'll not only be able to orchestrate business-customer touchpoints, but also gain stakeholder support for a product or service that provides value to both your business and your customers. This book is ideal for product managers, marketers, customer experience professionals, and designers.

Karma's A Bitch

Author : Shannon Esposito
Publisher : misterio press
ISBN 13 :
Total Pages : 216 pages
Book Rating : 4./5 ( download)

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Book Synopsis Karma's A Bitch by : Shannon Esposito

Download or read book Karma's A Bitch written by Shannon Esposito and published by misterio press. This book was released on 2013-12-10 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Darwin Winters, reluctant pet psychic, is determined to leave her family’s paranormal past behind and lead a normal life. So she strikes out on her own and opens up a new pet boutique in St. Pete, Florida. When a local homeless man she befriends is found dead, and the police assume it’s a suicide, Darwin has no choice but to use her gift to help collar the killer. She adopts his grieving mastiff, Karma—and with the dog’s help—tries to piece together the events of that fatal night. Accepting the visions is one thing, but can she solve the mystery without revealing her powers to the jaded, yet drool-worthy, detective in charge of the case? Or will the killer put an end to her psychic sleuthing and bury the truth for good?

Customer Service for Hospitality and Tourism

Author : Simon Hudson
Publisher : Goodfellow Publishers Ltd
ISBN 13 : 1908999349
Total Pages : 306 pages
Book Rating : 4.9/5 (89 download)

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Book Synopsis Customer Service for Hospitality and Tourism by : Simon Hudson

Download or read book Customer Service for Hospitality and Tourism written by Simon Hudson and published by Goodfellow Publishers Ltd. This book was released on 2012-11-02 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is of critical importance for the tourism and hospitality sector now more than ever before as customers are looking to increase value for money and are less forgiving of mediocre service. However, despite its importance, quality customer service is the exception rather than the norm in many parts of the world. Customer Service for Hospitality and Tourism is a unique text and vital to both students and practitioners as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. It is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. Key features include: An ‘At Your Service’ Spotlight at the beginning of each chapter focuses on the achievements of successful individuals related to the art of customer service. Each chapter contains a ‘Service Snapshot’ - short, real-life cases to illustrate a particular concept or theoretical principle presented in the chapter. Detailed international ‘Case Studies’, which cover a variety of sectors, organizations and regions designed to foster critical thinking, the cases illustrate actual business scenarios that stress several concepts found in the chapter. They analyze customer service in the U.S., South America, South Africa, Europe, Russia, Australia, China, Canada, Korea and Dubai.