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Author : Douglas A. Gray
Publisher : Self-Counsel Press
ISBN 13 : 9780889088788
Total Pages : 204 pages
Book Rating : 4.0/5 (887 download)
Download or read book The Entrepreneur's Complete Self-assessment Guide written by Douglas A. Gray and published by Self-Counsel Press. This book was released on 1990 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt:
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Publisher :
ISBN 13 :
Total Pages : 64 pages
Book Rating : 4.:/5 (327 download)
Download or read book Self-assessment Guide for Organizational Performance and Customer Satisfaction written by and published by . This book was released on 1993 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Andy Wynne
Publisher : John Wiley & Sons
ISBN 13 :
Total Pages : 464 pages
Book Rating : 4.:/5 (321 download)
Download or read book Control Self Assessment written by Andy Wynne and published by John Wiley & Sons. This book was released on 1999-07-09 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: CSA has been implemented in several organizations and many more are looking for practical guidance on its form, application and operation.
Author : THE OIL COMPANIES INTERNATIONAL MARINE FORUM (OCIMF)
Publisher :
ISBN 13 : 9781856099387
Total Pages : pages
Book Rating : 4.0/5 (993 download)
Download or read book STS SERVICE PROVIDER MANAGEMENT AND SELF ASSESSMENT, SECOND EDITION 2020 written by THE OIL COMPANIES INTERNATIONAL MARINE FORUM (OCIMF) and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Matthew Dixon
Publisher : Penguin
ISBN 13 : 0698137582
Total Pages : 258 pages
Book Rating : 4.6/5 (981 download)
Download or read book The Effortless Experience written by Matthew Dixon and published by Penguin. This book was released on 2013-09-12 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.
Author : Alka Jarvis
Publisher : Quality Press
ISBN 13 : 1953079679
Total Pages : 256 pages
Book Rating : 4.9/5 (53 download)
Download or read book Achieving Customer Experience Excellence through a Quality Management System written by Alka Jarvis and published by Quality Press. This book was released on 2016-07-04 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: A case for seeing customer experience, CX, and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies.
Author : Corporation for National Service (U.S.)
Publisher :
ISBN 13 :
Total Pages : 202 pages
Book Rating : 4.3/5 (121 download)
Download or read book Handbook for Continuous Improvement written by Corporation for National Service (U.S.) and published by . This book was released on 1994 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Blokdyk, Gerardus
Publisher : Emereo
ISBN 13 : 0655593772
Total Pages : 327 pages
Book Rating : 4.6/5 (555 download)
Download or read book Software Change and Configuration Management A Complete Guide - 2019 Edition written by Blokdyk, Gerardus and published by Emereo. This book was released on 2019-05-30 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: When doing a DR drill, have you found the run book to be out of sync with the current configuration? How many man-hours can be recovered through effective configuration management? Do you need a new release, version or patch level of the software? Is the service usage appropriate to capacity? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Software Change and Configuration Management investments work better. This Software Change and Configuration Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Software Change and Configuration Management Self-Assessment. Featuring 965 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Software Change and Configuration Management improvements can be made. In using the questions you will be better able to: - diagnose Software Change and Configuration Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Software Change and Configuration Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Software Change and Configuration Management Scorecard, you will develop a clear picture of which Software Change and Configuration Management areas need attention. Your purchase includes access details to the Software Change and Configuration Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Software Change and Configuration Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author : Dr. Sagar H Mohite
Publisher : Lulu.com
ISBN 13 : 1365440311
Total Pages : 226 pages
Book Rating : 4.3/5 (654 download)
Download or read book HEALTH & WELLNESS TOURISM: ANALYSIS ON HEALTH TOURISM PROSPECTS IN MAHARASHTRA, INDIA written by Dr. Sagar H Mohite and published by Lulu.com. This book was released on 2017-01-09 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: The global growth in the flow of patients and health professionals as well as medical technology, capital funding and regulatory regimes across national borders has given rise to new patterns of consumption and production of healthcare services over recent decades.
Author : Daisy Auger-Domínguez
Publisher : John Wiley & Sons
ISBN 13 : 1394259166
Total Pages : 342 pages
Book Rating : 4.3/5 (942 download)
Download or read book Inclusion Revolution written by Daisy Auger-Domínguez and published by John Wiley & Sons. This book was released on 2024-03-12 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tackle racial bias and discrimination at your company and create a representative and diverse leadership team In Inclusion Revolution: The Essential Guide to Dismantling Racial Inequity in the Workplace, workplace strategist and C-suite executive Daisy Auger-Domínguez delivers a timely, inspirational, and practical exploration of why mainstream efforts at diversity improvement tend to fail and what you can do today to successfully create a diverse and representative leadership team at your company. In the book, the author explains her four-step process of reflection, visualization, action, and persistence, and walks you through how to use research-based strategies to promote diversity. This hands-on toolkit for leaders and people professionals will show you how to: Achieve the benefits—including higher revenues and more satisfied employees—enjoyed by high-performing, diverse companies Fruitfully address the complex and fraught issues of race, power, and exclusion at your firm Transform the seemingly intractable problems of racial bias and discrimination into realistically solvable issues you can begin to address immediately Perfect for managers, directors, executives, entrepreneurs, founders, and other business leaders, Inclusion Revolution is also a must-read for people officers and human resources professionals at companies of any size and in any industry.
Author :
Publisher :
ISBN 13 :
Total Pages : 356 pages
Book Rating : 4.0/5 ( download)
Download or read book Resources in Education written by and published by . This book was released on 1998 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Kriemadis, Thanos
Publisher : IGI Global
ISBN 13 : 1522522662
Total Pages : 191 pages
Book Rating : 4.5/5 (225 download)
Download or read book Ideological Function of Deming Theory in Higher Education: Emerging Research and Opportunities written by Kriemadis, Thanos and published by IGI Global. This book was released on 2017-06-19 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality management initiatives have benefited organizations in the corporate world for several years. With this success, these methodologies are now being implemented into other sectors, such as educational institutions. Ideological Function of Deming Theory in Higher Education: Emerging Research and Opportunities presents coverage on the benefits and challenges of applying quality improvement frameworks in university settings. Highlighting pertinent topics such as resources management, training practices, and strategic planning, this is an ideal publication for academics, researchers, school administrators, policy makers, and professionals interested in the latest perspectives on the management of higher education institutions.
Author :
Publisher :
ISBN 13 :
Total Pages : 1828 pages
Book Rating : 4.:/5 (31 download)
Download or read book Monthly Catalogue, United States Public Documents written by and published by . This book was released on 1994 with total page 1828 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Charles Wick
Publisher : Society of Manufacturing Engineers
ISBN 13 : 0872634205
Total Pages : 498 pages
Book Rating : 4.8/5 (726 download)
Download or read book Tool and Manufacturing Engineers Handbook: Continuous Improvement written by Charles Wick and published by Society of Manufacturing Engineers. This book was released on 1983 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt: Part of the renowned TMEH Series, the book contains hundreds of practical new ways to make continuous improvement work, and keep on working: quality management guidelines, quality and productivity improvement ideas, cost reduction tips, continuous process improvement, plus how to use world class techniques such as TPM, TQM, benchmarking, JIT, activity-based costing, improving customer/supplier relationships, and more. You'll also learn from "best practices" examples for quality training, teamwork, empowerment, self-assessment using Baldrige Quality Award criteria, ISO 9000 audits and certification, and more.
Author : Judith W. Kincaid
Publisher : Prentice Hall Professional
ISBN 13 : 9780130352118
Total Pages : 512 pages
Book Rating : 4.3/5 (521 download)
Download or read book Customer Relationship Management written by Judith W. Kincaid and published by Prentice Hall Professional. This book was released on 2003 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: An ETHS graduate of 1962 provides a blueprint for customer relationship management in business and technical organizations.
Author : Su Mi Dahlgaard-Park
Publisher : SAGE Publications
ISBN 13 : 1483346358
Total Pages : 992 pages
Book Rating : 4.4/5 (833 download)
Download or read book The SAGE Encyclopedia of Quality and the Service Economy written by Su Mi Dahlgaard-Park and published by SAGE Publications. This book was released on 2015-05-29 with total page 992 pages. Available in PDF, EPUB and Kindle. Book excerpt: Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. “Quality management” has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as: What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.
Author :
Publisher :
ISBN 13 :
Total Pages : 1282 pages
Book Rating : 4.:/5 (891 download)
Download or read book Monthly Catalog of United States Government Publications written by and published by . This book was released on 1994 with total page 1282 pages. Available in PDF, EPUB and Kindle. Book excerpt:
