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Author : Cheri Clancy
Publisher :
ISBN 13 : 9781945157912
Total Pages : pages
Book Rating : 4.1/5 (579 download)
Download or read book Critical Conversations in Healthcare written by Cheri Clancy and published by . This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Cheri Clancy
Publisher : Sigma Theta Tau
ISBN 13 : 1646481933
Total Pages : 374 pages
Book Rating : 4.6/5 (464 download)
Download or read book Critical Conversations in Healthcare, Third Edition written by Cheri Clancy and published by Sigma Theta Tau. This book was released on 2024-06-04 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Regardless of position or title, healthcare professionals from the bedside to the boardroom will discover Critical Conversations in Healthcare as a complement to enhance competency and purpose in managing communication to promote ‘win-win’ results." –Martin S. Manno, PhD, RN, NEA-BC, CEN Associate Chief Nurse, Medical Center Education and Library Services Corporal Michael J. Crescenz VA Medical Center "Cheri Clancy’s Critical Conversations in Healthcare is a superb and inclusive primer on the importance of communication skills for practicing nurses. It is a wonderful resource on conversational know-how in healthcare." –Joan Kearney, PhD, APRN, FAAN Professor and Chair, Yale University School of Nursing Have you ever wished for help finding the right words when you are midway through another difficult conversation with a colleague, manager, or patient? The third edition of Critical Conversations in Healthcare feature do’s and don’ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are new to the bedside or CEO of a major healthcare facility, this fully revised third edition will show you how to: · Communicate mindfully · Interpret body language · Deal with gossip and harassment · Address workloads and management styles · Overcome conversation traps · Improve the patient experience · Work with frustrated families, angry physicians, and uncooperative colleagues TABLE OF CONTENTS Chapter 1: The Importance of Effective Communication in Healthcare Chapter 2: Body Language Exposed Chapter 3: The Emotionally Intelligent and Emotionally Competent Nurse Chapter 4: Mindful Conversations Chapter 5: Mind Over Matter Chapter 6: Impromptu Scripting, Phrasing, and Acronyms Chapter 7: Interprofessional Coaching Conversations Chapter 8: Improving Patient Experience Chapter 9: Fostering a Healthy Workplace Environment Chapter 10: Organizational Culture and Behavior Chapter 11: On Social Media Chapter 12: Conclusion Appendix A: Sample Rounding Template Appendix B: Develop Your Own AIDET Worksheet
Author : Cheri Clancy
Publisher : Sigma
ISBN 13 : 1945157909
Total Pages : 321 pages
Book Rating : 4.9/5 (451 download)
Download or read book Critical Conversations in Healthcare, Second Edition written by Cheri Clancy and published by Sigma. This book was released on 2018-11-12 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Critical Conversations in Healthcare, Second Edition, provides scripts and scenarios to facilitate better, more effective communication in healthcare settings. Chapters feature do’s and don’ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised second edition will show you how to: · Work with frustrated families, angry physicians, and uncooperative colleagues · Deal with gossip, harassment, and other tough topics · Successfully address workloads, management styles, and other tricky subjects · Improve the patient experience · Overcome conversation traps
Author : Cheri Clancy
Publisher : SIGMA Theta Tau International, Center for Nursing Press
ISBN 13 : 9781938835469
Total Pages : 0 pages
Book Rating : 4.8/5 (354 download)
Download or read book Critical Conversations written by Cheri Clancy and published by SIGMA Theta Tau International, Center for Nursing Press. This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and don'ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren't getting your point across; improve the patient experience and effectively communicate with families.
Author : Joseph Grenny
Publisher : McGraw Hill Professional
ISBN 13 : 1260474194
Total Pages : 332 pages
Book Rating : 4.2/5 (64 download)
Download or read book Crucial Conversations: Tools for Talking When Stakes are High, Third Edition written by Joseph Grenny and published by McGraw Hill Professional. This book was released on 2021-10-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Author : Tracy Levett-Jones
Publisher :
ISBN 13 : 9781486004270
Total Pages : 251 pages
Book Rating : 4.0/5 (42 download)
Download or read book Critical Conversations for Patient Safety written by Tracy Levett-Jones and published by . This book was released on 2014 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: While a number of books address the concept of therapeutic communication, i.e. communication between health professionals and their patients, few extend this focus to include communication between health professionals, fewer still address the critical relationship between communication and patient safety. Critical Conversations in Patient Safety bridges that gap.
Author : Susan Gross Forneris
Publisher : National League for Nursing
ISBN 13 : 9781496396266
Total Pages : 0 pages
Book Rating : 4.3/5 (962 download)
Download or read book Critical Conversations written by Susan Gross Forneris and published by National League for Nursing. This book was released on 2017-09-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: With today's health care systems demanding not only capable nurses but also reflective practitioners, nurse educators are challenged more than ever to engage students in making sense of their experiences and responding thoughtfully to diverse situations. Critical Conversations helps nursing educators discover how better listening can lead to better learning with insightful guidance on the conversations that drive effective understanding for both instructors and students. Applying The NLN Guide for Teaching Thinking, this monograph helps nursing educators practice and implement the most effective strategies for fostering critical conversations across simulation, classroom, and clinical learning environments. From conceptualizing learning as meaning making to the cognitive strategy of being critical and engaging learners through purposeful learning conversations, straightforward exemplars throughout the text offer a support structure to guide educators in helping students learn to think deeply and critically in any setting.
Author : Kerry Patterson
Publisher : McGraw Hill Professional
ISBN 13 : 0071772200
Total Pages : 287 pages
Book Rating : 4.0/5 (717 download)
Download or read book Crucial Conversations Tools for Talking When Stakes Are High, Second Edition written by Kerry Patterson and published by McGraw Hill Professional. This book was released on 2011-09-16 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive
Author : Elsevier
Publisher : Elsevier Health Sciences
ISBN 13 : 0323681328
Total Pages : 256 pages
Book Rating : 4.3/5 (236 download)
Download or read book Effective Communication for Health Professionals - E-Book written by Elsevier and published by Elsevier Health Sciences. This book was released on 2019-09-04 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ensure you have the skills to effectively communicate with patients and other healthcare professionals! With its easy-to-read style, Effective Communication for Health Professionals, 2nd edition, is loaded with useful tips and exercises to help you learn the universal (and necessary) practice of communication. This full-color second edition reflects current therapeutic techniques, including Communication Guidelines feature boxes, Words at Work dialogue boxes, added case studies, and all-new content exploring the most current communication tools in the modern health care setting. In addition, interactive exercises on the Evolve companion website encourages you to practice therapeutic communication techniques in real-life situations. UNIQUE! Interactive activities on accompanying Evolve site include a variety of application exercises such as scenarios with voice mail messages and patient/caregiver interviews. Easy-to-read style provides practical information, hints, and tips. Test Your Communication IQ boxes provide you with a short self-assessment test at the beginning of each chapter. Spotlight on Success boxes provide you with useful, practical tips for improving workplace habits and communication. Expanding Critical Thinking boxes provide actual case examples and activities with useful tips to help you apply what you’ve learned to practice. Legal Eagle boxes provide useful tips that focus on honesty, as well as ethical and legal communication between patients and healthcare workers. End-of-chapter questions and exercises help you to use knowledge learned from topics presented in the chapter. NEW! Chapter devoted to cross-cultural communication promotes understanding of care in a diverse workplace NEW! Chapter on diseases and disorders discusses communication with patients experiencing specific physical and mental illnesses and disorders. NEW and UNIQUE! Words at Work dialogue boxes demonstrate actual conversations between healthcare workers and clients. UPDATED! Content reflects the most current communication tools for the modern healthcare setting. NEW! Full-color design and art program promote engagement. NEW and UNIQUE! Communication Guidelines boxes direct you to best practices for the effective exchange of information. NEW! Additional Taking the Chapter to Work case studies demonstrate real-life communication pitfalls and successes.
Author : Anthony Back
Publisher : Cambridge University Press
ISBN 13 : 1139477927
Total Pages : 148 pages
Book Rating : 4.1/5 (394 download)
Download or read book Mastering Communication with Seriously Ill Patients written by Anthony Back and published by Cambridge University Press. This book was released on 2009-03-02 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: Physicians who care for patients with life-threatening illnesses face daunting communication challenges. Patients and family members can react to difficult news with sadness, distress, anger, or denial. This book defines the specific communication tasks involved in talking with patients with life-threatening illnesses and their families. Topics include delivering bad news, transition to palliative care, discussing goals of advance-care planning and do-not-resuscitate orders, existential and spiritual issues, family conferences, medical futility, and other conflicts at the end of life. Drs Anthony Back, Robert Arnold, and James Tulsky bring together empirical research as well as their own experience to provide a roadmap through difficult conversations about life-threatening issues. The book offers both a theoretical framework and practical conversational tools that the practising physician and clinician can use to improve communication skills, increase satisfaction, and protect themselves from burnout.
Author : Stephen Rollnick
Publisher : Guilford Press
ISBN 13 : 1462507085
Total Pages : 224 pages
Book Rating : 4.4/5 (625 download)
Download or read book Motivational Interviewing in Health Care written by Stephen Rollnick and published by Guilford Press. This book was released on 2012-03-07 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Much of health care today involves helping patients manage conditions whose outcomes can be greatly influenced by lifestyle or behavior change. Written specifically for health care professionals, this concise book presents powerful tools to enhance communication with patients and guide them in making choices to improve their health, from weight loss, exercise, and smoking cessation, to medication adherence and safer sex practices. Engaging dialogues and vignettes bring to life the core skills of motivational interviewing (MI) and show how to incorporate this brief evidence-based approach into any health care setting. Appendices include MI training resources and publications on specific medical conditions. This book is in the Applications of Motivational Interviewing series, edited by Stephen Rollnick, William R. Miller, and Theresa B. Moyers.
Author : Jahangir Moini
Publisher : Elsevier
ISBN 13 : 0323993710
Total Pages : 607 pages
Book Rating : 4.3/5 (239 download)
Download or read book Health Care Today in the United States written by Jahangir Moini and published by Elsevier. This book was released on 2022-10-21 with total page 607 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health Care Today in the United States details the complexities of health care in the United States and provides readers with up-to-date information on the state of health care, its challenges, and how to navigate the system. Sections cover patient populations, diverse cultures, legalities, the opioid epidemic, the impact of COVID-19, health care costs, insurance and the impact of technology on health care. Written for students seeking a health science degree, as well as health care professionals, nurses, medical students, and those in the field of public health, this book provides a comprehensive view of health care in the U.S. Addresses current advances in health care in the United States Covers all aspects of health care, from treatment to prevention, insurance coverage, telemedicine, and much more Assists the reader in navigating the complexities of everyday health care issues
Author : John Stoker
Publisher : McGraw Hill Professional
ISBN 13 : 0071815805
Total Pages : 288 pages
Book Rating : 4.0/5 (718 download)
Download or read book Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results written by John Stoker and published by McGraw Hill Professional. This book was released on 2013-05-17 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: MAKE EVERY CONVERSATION A REAL CONVERSATION THAT GETS RESULTS In Overcoming Fake Talk, business communication guru John R. Stoker offers proven advice for turning challenging confrontations into rewarding exchanges that foster collaboration, improve performance, and achieve results. "Overcoming Fake Talk is a thorough compendium of ideas, frameworks, examples, and actions to improve conversations. Stoker's four 'REAL' conversation skills and eight principles give the novice and master insights and guidelines for improving conversation." -- Dave Ulrich, Professor, Ross School of Business, University of Michigan; Partner, The RBL Group; and author of The Why of Work "Great questions, great suggestions. . . . Bravo! I will put Stoker's ideas to use in my own practice." -- Beverly Kaye, founder and co-CEO, Career Systems International, and coauthor of Help Them Grow or Watch Them Go "Adhering to and implementing these principles will dramatically increase your ability to communicate and improve your relationships in your professional and personal life." -- Hyrum W. Smith, cofounder, FranklinCovey "An insightful blend of rock-solid theory accompanied by compelling examples of the huge distinction between real and fake communication." -- John H. Zenger, CEO, Zenger Folkman, and coauthor of How to Be Exceptional "Stoker teaches true principles for getting Results, Respect, and great Relationships using REAL conversation." -- Brent D. Peterson, PhD, coauthor of Fake Work
Author : Susan Scott
Publisher : Penguin
ISBN 13 : 9780425193372
Total Pages : 324 pages
Book Rating : 4.1/5 (933 download)
Download or read book Fierce Conversations (Revised and Updated) written by Susan Scott and published by Penguin. This book was released on 2004-01-06 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: • Overcome barriers to meaningful communication • Expand and enrich relationships with colleagues, friends, and family • Increase clarity and improve understanding • Handle strong emotions—on both sides of the table • Connect with colleagues, customers and family at a deep level Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager
Author : Corinne M. Karuppan, PhD, CPIM
Publisher : Springer Publishing Company
ISBN 13 : 0826147720
Total Pages : 688 pages
Book Rating : 4.8/5 (261 download)
Download or read book Operations Management in Healthcare, Second Edition written by Corinne M. Karuppan, PhD, CPIM and published by Springer Publishing Company. This book was released on 2021-12-07 with total page 688 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thoroughly revised and updated second edition of Operations Management in Healthcare: Strategy and Practice describes how healthcare organizations can cultivate a competitive lead by developing superior operations using a strategic perspective. In clearly demonstrating the "how-tos" of effectively managing a healthcare organization, this new edition also addresses the "why" of providing quality and value-based care. Comprehensive and practice-oriented, chapters illustrate how to excel in the four competitive priorities - quality, cost, delivery, and flexibility - in order to build a cumulative model of healthcare operations in which all concepts and tools fit together. This textbook encourages a hands-on approach and integrates mind maps to connect concepts, icons for quick reference, dashboards for measurement and tracking of progress, and newly updated end-of-chapter problems and assignments to reinforce creative and critical thinking. Written with the diverse learning needs in mind for programs in health administration, public health, business administration, public administration, and nursing, the textbook equips students with essential high-level problem-solving and process improvement skills. The book reveals concepts and tools through a series of short vignettes of a fictitious healthcare organization as it embarks on its journey to becoming a highly reliable organization. This second edition also includes a strong emphasis on the patient's perspective as well as expanded and added coverage of Lean Six Sigma, value-based payment models, vertical integration, mergers and acquisitions, artificial intelligence, population health, and more to reflect evolving innovations in the healthcare environment across the United States. Complete with a full and updated suite of Instructor Resources, including Instructor’s Manual, PowerPoints, and test bank in addition to data sets, tutorial videos, and Excel templates for students. Key Features: Demonstrates the "how-tos" of effectively managing a healthcare organization Sharpens problem-solving and process improvement skills through use of an extensive toolkit developed throughout the text Prepares students for Lean Six Sigma certification with expanded coverage of concepts, tools, and analytics Highlights new trends in healthcare management with coverage of value-based payments, mergers and acquisitions, population health, telehealth, and more Intertwines concepts with vivid vignettes to describe human dynamics, organizational challenges, and applications of tools Employs boxed features and YouTube videos to address frequently asked questions and real-world instances of operations in practice
Author : Mark Goulston
Publisher : AMACOM
ISBN 13 : 081443648X
Total Pages : 272 pages
Book Rating : 4.8/5 (144 download)
Download or read book Just Listen written by Mark Goulston and published by AMACOM. This book was released on 2015-03-04 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered. Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help you turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. In Just Listen, Goulston provides simple yet powerful techniques you can use to really get through to people including how to: make a powerful and positive first impression; listen effectively; make even a total stranger (potential client) feel understood; talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset; and achieve buy-in--the linchpin of all persuasion, negotiation, and sales. Whether they're coworkers, friends, strangers, or enemies, the first make-or-break step in persuading anyone to do anything is getting them to hear you out. The invaluable principles in Just Listen will get you through that first tough step with anyone. With this groundbreaking book, you will be able to master the fine but critical art of effective communication.
Author : Donna D. Ignatavicius
Publisher : Elsevier
ISBN 13 : 9780323612418
Total Pages : 1776 pages
Book Rating : 4.6/5 (124 download)
Download or read book Medical-Surgical Nursing written by Donna D. Ignatavicius and published by Elsevier. This book was released on 2020-10 with total page 1776 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the essential medical-surgical nursing content you''ll need for success on the Next-Generation NCLEX® Exam (NGN) and safe clinical practice! Medical-Surgical Nursing: Concepts for Interprofessional Collaborative Care, 10th Edition uses a conceptual approach to provide adult health knowledge and help you develop the clinical nursing judgment skills that today''s medical-surgical nurses need to deliver safe, effective care. "Iggy" emphasizes three emerging trends in nursing - interprofessional collaborative care, concept-based learning, and clinical judgment and systems thinking - trends that will ground you in how to think like a nurse and how to apply your knowledge in the classroom, simulation laboratory, and clinical settings. A perennial bestseller, "Iggy" also features NCLEX Exam-style Challenge and Mastery questions to prepare you for success on the NGN! UNIQUE! Interprofessional collaborative approach to care views medical and nursing management through the lens of the nursing process and the NCSBN Clinical Judgment Model and aligns with the Interprofessional Education Collaborative (IPEC) Core Competencies for Interprofessional Collaborative Practice. Consistent use of interprofessional terminology promotes interprofessional collaboration through the use of a common healthcare language, instead of using isolated nursing-specific diagnostic language. UNIQUE! Enhanced conceptual approach to learning integrates nursing concepts and exemplars, providing a foundation in professional nursing concepts and health and illness concepts and showing their application in each chapter. Unparalleled emphasis on clinical reasoning and clinical judgment helps you develop these vital skills when applying concepts to clinical situations. UNIQUE! Emphasis on Next-Generation NCLEX® Exam (NGN) preparation includes chapter-opening Learning Outcomes and chapter-ending Get Ready for the NCLEX Examination! sections, plus NCLEX Examination Challenge questions and new Mastery Questions, with an answer key in the back of the book and on the companion Evolve website. Emphasis on QSEN and patient safety focuses on safety and evidence-based practice with Nursing Safety Priority boxes, including Drug Alert, Critical Rescue, and Action Alert boxes. Direct, easy-to-read writing style features concise sentences and straightforward vocabulary. Emphasis on health promotion and community-based care reflects the reality that most adult health care takes place in environments outside of high-acuity (hospital) settings. NEW! Strengthened conceptual approach with data-driven Concept and Exemplar selections adds the concepts of pain, inflammation, and infection, and presents Exemplar disorders with a nursing-process format and depth to help prepare you for the Next-Generation NCLEX® Exam (NGN). NEW and UNIQUE! Enhanced focus on clinical judgment and systems thinking ensures alignment with the NCSBN Clinical Judgment Model and emphasizes the six cognitive skills you''ll need for effective clinical judgment, for the NGN, and for safe clinical practice. NEW! Emphasis on need-to-know content provides a solid foundation for beginning nurse generalists, including only the most important patient problems for each medical condition, with streamlined chapters and concise coverage of nursing skills for preoperative and postoperative care. NEW! Updated content throughout reflects the latest national and international evidence-based guidelines and protocols. NEW! Improved learning resources on the companion Evolve website are thoroughly updated and closely integrated with the textbook. NEW! Interprofessional Collaboration boxes highlight how the nurse collaborates with other members of the healthcare team. NEW! Ethical/Legal Considerations boxes address dilemmas that medical-surgical nurses face related to technological changes and socioeconomic disparities. NEW! Increased emphasis on home care, health promotion, and community-based care reflects the ongoing shift of care from hospitals to the home environment. NEW! Updated illustrations include new anatomy and physiology images, procedure images, and disorder photos. NEW! Updated drug tables are designed for quick reference and the use of drug trade names is eliminated for better alignment with the NGN. NEW! Coverage of opioid misuse is updated to reflect the opioid crisis in the U.S. NEW! Content on personal safety and preparedness for mass casualty events has been expanded to equip you for the realities of healthcare today. NEW! Key terms and definitions at the beginning of each chapter give you advance familiarity with essential terminology. NEW! Revised Key Points align closely with Learning Outcomes and each includes a QSEN or Clinical Nursing Concept "tag" to maximize your study efficiency. NEW! Simplified and streamlined chapters make the book easier to use and information easier to find.
