Creating Intelligent Teams

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Creating Intelligent Teams

Author : Anne Rod
Publisher : eBook Partnership
ISBN 13 : 1869225988
Total Pages : 140 pages
Book Rating : 4.8/5 (692 download)

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Book Synopsis Creating Intelligent Teams by : Anne Rod

Download or read book Creating Intelligent Teams written by Anne Rod and published by eBook Partnership. This book was released on 2015-11-24 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating Intelligent Teams is a different way to initiate, manage and lead effective and positive change in teams and organisations. For any organisation looking to nurture and develop talent from amongst its own employees, the book offers an accessible, yet highly informative, information resource on: how to recognise the influences on, and dynamics of, individuals and teams how to enhance team performance how effective leaders can boost productivity and build intelligent teams how to access and release the potential in teams how to navigate change successfully how to lead diversity and create culturally intelligent teams.The target audienceCreating Intelligent Teams is aimed at executives, consultants, HR and Organisational Development (OD) specialists, professional coaches and mentors - at all levels of experience, training and background - who are responsible for implementing the strategies relating to leadership, team-building, talent development, management and retention. Creating Intelligent Teams has considerable appeal both for professionals in business and management and those in the fields of consultancy and coaching. iiiTo build a world-class team you need more than handpicked individuals with high emotional intelligence - you need a team with a high RSI. On our journey to success, our team benefitted substantially from integrating the Intelligent Team approach.a"e;Rudolf Pienaar, Divisional Director, Growthpoint Management Services (Pty) LtdRelationship Systems Intelligence enables the team to quickly reach the core of the matter. It starts processes that enable the team members to have constructive collaborations and interactions with concrete and tangible results. The approach shows that everyone is part of the solution, which creates commitment to and ownership of the processes and the results. This practical book shows you how to build an intelligent team. a"e; Christina Hummert, Country Manager: Volkswagen Financial Services, Sweden

Creating Intelligent Teams

Author : Anne Rød
Publisher :
ISBN 13 : 9781869225834
Total Pages : 216 pages
Book Rating : 4.2/5 (258 download)

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Book Synopsis Creating Intelligent Teams by : Anne Rød

Download or read book Creating Intelligent Teams written by Anne Rød and published by . This book was released on 2016-01-01 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating Intelligent Teams is a different way to initiate, manage and lead effective and positive change for teams and organisations. For any organisation looking to nurture and develop talent from within its own employees, the book offers an accessible, yet highly informative information resource on how to recognise the influences on, and dynamics of, individuals and teams. The Book elaborates on how to enhance team performance and what skills can be employed by effective leaders to boost productivity and build intelligent teams.

Creating Intelligent Teams

Author : Marita Fridjhon
Publisher :
ISBN 13 :
Total Pages : 217 pages
Book Rating : 4.6/5 (458 download)

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Book Synopsis Creating Intelligent Teams by : Marita Fridjhon

Download or read book Creating Intelligent Teams written by Marita Fridjhon and published by . This book was released on 2015-11-23 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating Intelligent Teams is a different way to initiate, manage and lead effective and positive change in teams and organisations. For any organisation looking to nurture and develop talent from amongst its own employees, the book offers an accessible, yet highly informative, information resource on how to recognise the influences on, and dynamics of, individuals and teams*how to enhance team performance. It shows how effective leaders can boost productivity and build intelligent teams and how to access and release the potential in teams. It also share how to navigate change successfully, lead diversity and create culturally intelligent teams.Creating Intelligent Teams is aimed at executives, consultants, HR and Organisational Development (OD) specialists, professional coaches and mentors - at all levels of experience, training and background - who are responsible for implementing the strategies relating to leadership, team-building, talent development, management and retention. Creating Intelligent Teams has considerable appeal both for professionals in business and management and those in the fields of consultancy and coaching.The second edition of Creating Intelligent Teams includes a new chapter putting Relationship Systems Intelligence in a historic context, and depicts the development of systems and systemic thinking.

Creating Intelligent Teams

Author : Anne Rod
Publisher : eBook Partnership
ISBN 13 : 1869225988
Total Pages : 140 pages
Book Rating : 4.8/5 (692 download)

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Book Synopsis Creating Intelligent Teams by : Anne Rod

Creating Intelligent Teams

Author : Marita Fridjhon
Publisher :
ISBN 13 :
Total Pages : 238 pages
Book Rating : 4.6/5 (722 download)

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Book Synopsis Creating Intelligent Teams by : Marita Fridjhon

Download or read book Creating Intelligent Teams written by Marita Fridjhon and published by . This book was released on 2020-08-10 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating Intelligent Teams is a different way to initiate, manage and lead effective and positive change in teams and organisations. For any organisation looking to nurture and develop talent from amongst its own employees, the book is a highly accessible and informative resource on how to recognise the influences on, and dynamics of, individuals and teams and how to enhance team performance. It shows how effective leaders can boost productivity and build intelligent teams and how to access and release the potential in teams. It also shares how to navigate change successfully, lead diversity and create culturally intelligent teams. Creating Intelligent Teams is aimed at executives, consultants, HR and Organisational Development (OD) specialists, professional coaches and mentors - at all levels of experience, training and background - who are responsible for implementing the strategies relating to leadership, team-building, talent development, management and retention. Creating Intelligent Teams has considerable appeal both for professionals in business and management and those in the fields of consultancy and coaching. This second edition of Creating Intelligent Teams includes a new chapter putting Relationship Systems Intelligence in a historic context, and depicts the development of systems and systemic thinking.

The Ideal Team Player

Author : Patrick M. Lencioni
Publisher : John Wiley & Sons
ISBN 13 : 1119209617
Total Pages : 194 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis The Ideal Team Player by : Patrick M. Lencioni

Download or read book The Ideal Team Player written by Patrick M. Lencioni and published by John Wiley & Sons. This book was released on 2016-04-25 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: In his classic book, The Five Dysfunctions of a Team, Patrick Lencioni laid out a groundbreaking approach for tackling the perilous group behaviors that destroy teamwork. Here he turns his focus to the individual, revealing the three indispensable virtues of an ideal team player. In The Ideal Team Player, Lencioni tells the story of Jeff Shanley, a leader desperate to save his uncle’s company by restoring its cultural commitment to teamwork. Jeff must crack the code on the virtues that real team players possess, and then build a culture of hiring and development around those virtues. Beyond the fable, Lencioni presents a practical framework and actionable tools for identifying, hiring, and developing ideal team players. Whether you’re a leader trying to create a culture around teamwork, a staffing professional looking to hire real team players, or a team player wanting to improve yourself, this book will prove to be as useful as it is compelling.

Positive Intelligence

Author : Shirzad Chamine
Publisher : Greenleaf Book Group
ISBN 13 : 1608322785
Total Pages : 241 pages
Book Rating : 4.6/5 (83 download)

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Book Synopsis Positive Intelligence by : Shirzad Chamine

Download or read book Positive Intelligence written by Shirzad Chamine and published by Greenleaf Book Group. This book was released on 2012 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chamine exposes how your mind is sabotaging you and keeping your from achieving your true potential. He shows you how to take concrete steps to unleash the vast, untapped powers of your mind.

The Emotionally Intelligent Team

Author : Marcia Hughes
Publisher : Wiley + ORM
ISBN 13 : 1118047400
Total Pages : 233 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis The Emotionally Intelligent Team by : Marcia Hughes

Download or read book The Emotionally Intelligent Team written by Marcia Hughes and published by Wiley + ORM. This book was released on 2011-01-06 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Finally, a resource....guide...roadmap....to help team members and team leaders alike understand what it takes to function as a high performing team, how doing so can personally enrich your life, and why it's critical for organizations to function only in this way. The Emotionally Intelligent Team connects the dots between the task at hand, achieving and making a difference, and personal happiness. Imagine where humankind would be if every entity on the planet operated within a series of high performing teams. Marcia Hughes and James Terrell show us that it's possible!" Suzanne Kirk, SVP, Branch Service Center, Bank of the West "We value teams at Medtronic so we know that this book will be a powerful tool in understanding and developing successful team behaviors!" Michael Mihalczo, District Manager, Walter Cooper, District Manager, Medtronic CRDM "Marcia Hughes' and James Terrell's latest book, The Emotionally Intelligent Team, is a 'must read' for every school district, business and organization that wants to ensure high functioning and productive teams. Based on solid research, this easy-to-read book describes the seven social emotional skills necessary for effective teams, and includes practical strategies any team leader can use to develop and maintain an emotionally intelligent team. Marcia's and James' book has been of tremendous value to the work of the senior administrative team in our school district!" Linda Fabi, Director of Education, Waterloo Region District School Board "Marcia and James provide a good lens for the way people view others in a team environment. This insight, when combined with measuring ones own EQ through a test such as the Emotional Quotient inventory (EQ-i ), provides a powerful lever for improving team performance." Steven J. Stein, Ph.D., Founder and CEO of MHS, Co-author of the best seller The EQ Edge: Emotional Intelligence and Your Success and author of Make Your Workplace Great: The 7 Keys to an Emotionally Intelligent Organization "Discovering ways to strengthen teams in an organization can lead to impressive improvement in morale, engagement, productivity, and results. The Emotionally Intelligent Team will help any team take practical steps toward greater collaboration and effectiveness." Brian Twillman, EPA Training Officer Eileen Rogers, Global Director, Leadership Excellence Programs, Deloitte In this compelling book, authors Marcia Hughes and James Terrell offer practical information and a guide for businesses that want to draw on the power of the emotional competencies of their teams. They reveal how individuals, team members, and leaders can take the steps to become more emotionally intelligent team (ESI) members and show how to put in place the practices and exercises that will help any team grow in emotional intelligence. The book outlines the seven emotional competencies of teams.

Team Emotional Intelligence 2.0

Author : Greaves Jean
Publisher : TalentSmart
ISBN 13 : 0974719358
Total Pages : 256 pages
Book Rating : 4.9/5 (747 download)

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Book Synopsis Team Emotional Intelligence 2.0 by : Greaves Jean

Download or read book Team Emotional Intelligence 2.0 written by Greaves Jean and published by TalentSmart. This book was released on 2022-05-24 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: As organizations shift to depend more on team-based structures, the pressure to develop high-performing teams is more critical than ever. In the modern work environment, teams are expected to embrace change, navigate complexity, and collaborate well under pressure ―all while delivering exceptional results and forming productive relationships. While it is crucial to have talented, bright people within a team, there is a dynamic that is even more essential to overall team effectiveness. This dynamic is “Team Emotional Intelligence” (Team EQ). While most people are familiar with emotional intelligence (EQ) when it comes to individuals, the power of how EQ relates to the entire team has not been well-understood until now. Insights from the latest research on team emotional intelligence and TalentSmartEQ’s research trends from working with over 200 teams (with 2000+ team members) combine to bring EQ know-how to the team level. Team Emotional Intelligence 2.0 delivers practical strategies and showcases how an emotionally intelligent team is far more than the sum of its parts. This book focuses on the four key skill areas of Team EQ: Team Emotion Awareness, Team Emotion Management, Internal Team Relationships, and External Team Relationships, and it delivers 55 strategies and a step-by-step process for increasing team EQ skills so team leaders and anyone who’s a member of a team can achieve peak performance and reach their goals. Dr. Greaves, Evan Watkins, and their contributing team of experts begin with a life and death story of team failure that illustrates how emotions can drive team decisions and lead to disaster. They share a proven approach to helping teams understand Team EQ skills, build these skills into strengths, and use them to sustain positive momentum and achieve peak performance. Strategies for remote and hybrid teams working virtually offer targeted approaches to bonding, communicating, tough conversations, and decision making as modern workplaces transform. Like she did with the best-selling Emotional Intelligence 2.0 (at 2 million copies sold and counting), Dr. Greaves and her team take complex concepts and translate them into easy-to-understand skills that can be used immediately and developed further over time. As organizations increasingly rely on getting work done through teams, the understanding and development of team EQ skills is more relevant and impactful than ever.

SmartTribes

Author : Christine Comaford
Publisher : Penguin
ISBN 13 : 159184648X
Total Pages : 274 pages
Book Rating : 4.5/5 (918 download)

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Book Synopsis SmartTribes by : Christine Comaford

Download or read book SmartTribes written by Christine Comaford and published by Penguin. This book was released on 2013-05-30 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are You Scaring Your People into Mediocrity? All leaders want to outperform, outsell, and outinnovate the competition. And most teams are fully capable of doing so. The problem: we consistently say and do things that spark unconscious fears and keep our people stuck in their Critter State. This primitive fight, flight, or freeze mode distills all decision making to one question: What will keep me safest? Lying low, sucking up, procrastinating, and doing a good enough job may keep employees breathing, but it doesn’t make for vital organizations. Leaders have to get their people unstuck and fully engaged, replacing their old, limiting mental patterns with new patterns that foster optimal performance. New York Times bestselling author and applied neuroscience expert Christine Comaford knows what it takes to move people from the Critter State into the Smart State, where they have full access to their own creativity, innovation, higher consciousness, and emotional engagement. When an entire culture maintains that state, it becomes what she calls a SmartTribe. Focused. Accountable. Collaborative. Imbued with the energy and passion to solve problems and do what needs doing, again and again and again. Comaford brings to this book more than thirty years of company-building experience, combined with her expertise in behavioral modification and organizational development. She has helped hundreds of leaders navigate rapid growth, maximize performance, resolve internal conflicts, and execute turnarounds with the full support of their people. Now she shares potent yet easy-to-learn neuroscience techniques that will help you do the same. You’ll learn how to move your team forward and reach your next revenue inflection point using the five key Accelerators of the Smart State—focus, clarity, accountability, influence, and sustainability. You’ll get better at anticipating and moving through your own stuck spots and those of your people. Using her proven system, Comaford’s clients have already created hundreds of millions of dollars in new value. They’ve seen their revenues and profits increase by up to 210% annually; individuals become up to 50% more productive and 100% more accountable; marketing demand generation grow by up to 237%; new products and services created up to 48% faster; and sales close up to 50% faster. They spot changes in their markets more quickly, then pounce on them to create the future they want. Ultimately, SmartTribes will help you and your team achieve optimal performance and engagement—brilliance—and leave competitors in the dust.

Multipliers

Author : Liz Wiseman
Publisher : Harper Collins
ISBN 13 : 0061964395
Total Pages : 358 pages
Book Rating : 4.0/5 (619 download)

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Book Synopsis Multipliers by : Liz Wiseman

Download or read book Multipliers written by Liz Wiseman and published by Harper Collins. This book was released on 2010-06-15 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you a genius or a genius maker? We've all had experience with two dramatically different types of leaders. The first type drain intelligence, energy, and capability from the ones around them and always need to be the smartest ones in the room. These are the idea killers, the energy sappers, the diminishers of talent and commitment. On the other side of the spectrum are leaders who use their intelligence to amplify the smarts and capabilities of the people around them. When these leaders walk into a room, lightbulbs go off over people's heads, ideas flow, and problems get solved. These are the leaders who inspire employees to stretch themselves to deliver results that surpass expectations. These are the Multipliers. And the world needs more of them, especially now, when leaders are expected to do more with less. In this engaging and highly practical book, leadership expert Liz Wiseman and management consultant Greg McKeown explore these two leadership styles, persuasively showing how Multipliers can have a resoundingly positive and profitable effect on organizations—getting more done with fewer resources, developing and attracting talent, and cultivating new ideas and energy to drive organizational change and innovation. In analyzing data from more than 150 leaders, Wiseman and McKeown have identified five disciplines that distinguish Multipliers from Diminishers. These five disciplines are not based on innate talent; indeed, they are skills and practices that everyone can learn to use—even lifelong and recalcitrant Diminishers. Lively, real-world case studies and practical tips and techniques bring to life each of these principles, showing you how to become a Multiplier too, whether you are a new or an experienced manager. Just imagine what you could accomplish if you could harness all the energy and intelligence around you. Multipliers will show you how.

The Art of Coaching Teams

Author : Elena Aguilar
Publisher : John Wiley & Sons
ISBN 13 : 1118984161
Total Pages : 384 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis The Art of Coaching Teams by : Elena Aguilar

Download or read book The Art of Coaching Teams written by Elena Aguilar and published by John Wiley & Sons. This book was released on 2016-02-16 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: The missing how-to manual for being an effective team leader The Art of Coaching Teams is the manual you never received when you signed on to lead a team. Being a great teacher is one thing, but leading a team, or team development, is an entirely different dynamic. Your successes are public, but so are your failures—and there's no specific rubric or curriculum to give you direction. Team development is an art form, and this book is your how-to guide to doing it effectively. You'll learn the administrative tasks that keep your team on track, and you'll gain access to a wealth of downloadable tools that simplify the "getting organized" process. Just as importantly, you'll explore what it means to be the kind of leader that can bring people together to accomplish difficult tasks. You'll find practical suggestions, tools, and clear instructions for the logistics of team development as well as for building trust, developing healthy communication, and managing conflict. Inside these pages you'll find concrete guidance on: Designing agendas, making decisions, establishing effective protocols, and more Boosting your resilience, understanding and managing your emotions, and meeting your goals Cultivating your team's emotional intelligence and dealing with cynicism Utilizing practical tools to create a customized framework for developing highly effective teams There is no universal formula for building a great team, because every team is different. Different skills, abilities, personalities, and goals make a one-size-fits-all approach ineffective at best. Instead, The Art of Coaching Teams provides a practical framework to help you develop your group as a whole, and keep the team moving toward their common goals.

Handbook for Developing Emotional and Social Intelligence

Author : Marcia Hughes
Publisher : John Wiley & Sons
ISBN 13 : 0470449179
Total Pages : 506 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Handbook for Developing Emotional and Social Intelligence by : Marcia Hughes

Download or read book Handbook for Developing Emotional and Social Intelligence written by Marcia Hughes and published by John Wiley & Sons. This book was released on 2009-05-27 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: Handbook for Developing Emotional and Social Intelligence is an authoritative collection of practical content—best practices, case studies, and tools—that showcases the application and development of emotional and social intelligence in the workplace. The authors are some of the best-known experts in the field and the book includes practitioners, academics and thought-leaders that contributed to this rich collection of knowledge and solutions that will appeal to anyone involved in developing leaders and teams. The handbook features topics such as leadership, recruitment, conflict resolution, team development, and stress management.

Transforming Teamwork

Author : Diane P. Zimmerman
Publisher : Corwin
ISBN 13 : 1544319894
Total Pages : 281 pages
Book Rating : 4.5/5 (443 download)

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Book Synopsis Transforming Teamwork by : Diane P. Zimmerman

Download or read book Transforming Teamwork written by Diane P. Zimmerman and published by Corwin. This book was released on 2019-08-08 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover how psychological safety, constructive conflict, and actionable learning creates a powerful triple helix to transform teams! In this ground-breaking resource, three experts in the field of education and teamwork each present one of three strands that, when woven together, support teamwork and forge collaborative interactions into a transformative way of working. Drawing on research and practical experience the authors identify strategies and tools that show how to: Build psychological safety, where teams work towards resilient interpersonal relationships Use constructive conflict as a powerful catalyst for team learning and transformation Inquire into problems of practice to transform capabilities and produce actionable learning

Team of Teams

Author : Gen. Stanley McChrystal
Publisher : Penguin
ISBN 13 : 0698178513
Total Pages : 304 pages
Book Rating : 4.6/5 (981 download)

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Book Synopsis Team of Teams by : Gen. Stanley McChrystal

Download or read book Team of Teams written by Gen. Stanley McChrystal and published by Penguin. This book was released on 2015-05-12 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the New York Times bestselling author of My Share of the Task and Leaders, a manual for leaders looking to make their teams more adaptable, agile, and unified in the midst of change. When General Stanley McChrystal took command of the Joint Special Operations Task Force in 2004, he quickly realized that conventional military tactics were failing. Al Qaeda in Iraq was a decentralized network that could move quickly, strike ruthlessly, then seemingly vanish into the local population. The allied forces had a huge advantage in numbers, equipment, and training—but none of that seemed to matter. To defeat Al Qaeda, they would have to combine the power of the world’s mightiest military with the agility of the world’s most fearsome terrorist network. They would have to become a "team of teams"—faster, flatter, and more flexible than ever. In Team of Teams, McChrystal and his colleagues show how the challenges they faced in Iraq can be relevant to countless businesses, nonprofits, and organizations today. In periods of unprecedented crisis, leaders need practical management practices that can scale to thousands of people—and fast. By giving small groups the freedom to experiment and share what they learn across the entire organization, teams can respond more quickly, communicate more freely, and make better and faster decisions. Drawing on compelling examples—from NASA to hospital emergency rooms—Team of Teams makes the case for merging the power of a large corporation with the agility of a small team to transform any organization.

Build Better Teams

Author : George Karseras
Publisher : Mango Media Inc.
ISBN 13 : 1642506931
Total Pages : 211 pages
Book Rating : 4.6/5 (425 download)

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Book Synopsis Build Better Teams by : George Karseras

Download or read book Build Better Teams written by George Karseras and published by Mango Media Inc.. This book was released on 2021-11-09 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: How Today’s Highly Effective Leaders Develop High Performing Teams “Build Better Teams is an insightful book offering leaders a compelling and practical team building ‘code’ to optimize team performance.” —Amy Edmondson Build Better Teams, endorsed by both Amy Edmondson and Edgar Schein, provides the first ever scientifically backed team development code that can be applied to any virtual or hybrid team in any industry to boost performance. The book provides a simple, memorable, and easy to apply formula, together with practical advice for leaders expected to manage high performing teams. Teams today are more complex than ever before. Requirements for diversity training, and growing pressures from accelerating digitalisation, remote working, and mental health issues all combine to create increasing uncertainty and stress for team leaders. Build Better Teams describes this context and then provides a simple, practical code that takes the guess work out of leading and motivating a team to peak performance. Learn how to be a highly effective leader. Author George Karseras, executive team development coach with over twenty years of experience in team development, and founder of TeamUp, describes the “TeamUp Playbook”, a four-step sequence that any team leader can follow to produce high performing teams. Using real life examples from organizations and summaries from the most recent academic studies. Karseras equips leaders to use the code with practical tools, techniques and tips in a casual, easy to read format that answers questions such as: What can expect to be the impact of virtual working and digital transformations on my team? How do I use a road map that science confirms works for all teams? How do I build a greater sense of community into the organization and, eventually, the world? If you liked books like The Fearless Organization, Team of Teams, or Leaders Eat Last then you’ll love Build Better Teams.

No More Teams

Author : Michael Schrage
Publisher : Currency
ISBN 13 : 0385476035
Total Pages : 265 pages
Book Rating : 4.3/5 (854 download)

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Book Synopsis No More Teams by : Michael Schrage

Download or read book No More Teams written by Michael Schrage and published by Currency. This book was released on 1995-04-01 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: For organizations that care about innovation, individual creativity isn't enough anymore -- people need to be in creative, collaborative relationships. But without the knowledge and tools for building these relationships, innovation expert Michael Schrage argues, one will not be successful in the offices of today and even less so in the "virtual" offices of tomorrow. No More Teams gives readers the tools and techniques to go beyond the lazy cliches of "teamwork" to the practical benefits of collaboration. When Schrage studied the world's greatest collaborations -- including Wozniak and Jobs, Picasso and Braque, Watson and Crick -- he found that instead of relying on charisma, they all created "shared spaces" where they could play with their ideas. By effectively using technological tools available in most workplaces -- anything from a felt tip pen and a napkin to specialized computer software - -you can literally map your discussion as it is happening, making it possible to keep all the good ideas, cope with every objection, handle conflicts as they arise, and, ultimately, master the unknown.