Creating Breakthrough Products

Download Creating Breakthrough Products PDF Online Free

Author :
Publisher : FT Press
ISBN 13 : 0133011720
Total Pages : 701 pages
Book Rating : 4.1/5 (33 download)

DOWNLOAD NOW!


Book Synopsis Creating Breakthrough Products by : Jonathan M. Cagan

Download or read book Creating Breakthrough Products written by Jonathan M. Cagan and published by FT Press. This book was released on 2012-09-04 with total page 701 pages. Available in PDF, EPUB and Kindle. Book excerpt: For years, Jonathan Cagan’s and Craig M. Vogel’s Creating Breakthrough Products has offered an indispensable roadmap for uncovering new opportunities, identifying what customers really value, and building products and services that redefine markets — or create entirely new markets. Now, the authors have thoroughly updated their classic book, adding new chapters on service design and global innovation, plus new insights, best practices, and case studies from both U.S. and global companies. Their new Second Edition compares revolutionary (Apple-style) and evolutionary (Disney-style) approaches to innovation, helping decision-makers choose between them, and make either one work. Cagan and Vogel provide more coverage of Value Opportunity Analysis and ethnography, as well as new case studies ranging from Navistar’s latest long-haul truck to P&G’s reinvention of Herbal Essence. Throughout, readers will find up-to-date insights into identifying Product Opportunity Gaps that can lead to enormous success; navigating the "Fuzzy Front End" of product development; and leveraging contributions from diverse product teams — while staying relentlessly focused on customers’ values and lifestyles, from strategy through execution. Using additional visual maps and illustrations, they’ve made their best-selling book even more intuitive and accessible to both industry and academic audiences.

Business Innovation Insights (Collection)

Download Business Innovation Insights (Collection) PDF Online Free

Author :
Publisher : FT Press
ISBN 13 : 0133457958
Total Pages : 874 pages
Book Rating : 4.1/5 (334 download)

DOWNLOAD NOW!


Book Synopsis Business Innovation Insights (Collection) by : Luke M. Williams

Download or read book Business Innovation Insights (Collection) written by Luke M. Williams and published by FT Press. This book was released on 2013-04-27 with total page 874 pages. Available in PDF, EPUB and Kindle. Book excerpt: An up-to-the-minute collection of techniques for jumpstarting innovation in any market, product, service, or process Hot new ideas for supercharging business innovation in any market, right now: 4 extraordinary books from world-renowned pioneers in all facets of innovation! This 4-book package brings together today’s fastest, most powerful, most realistic solutions for jumpstarting innovation -- whatever you sell, whatever industry you’re in! You’ll discover how to change the playing field, leverage your customers’ insights and expertise, uncover huge unmet needs, craft great customer experiences, and make innovation repeatable throughout your organization. In Predictable Magic, veteran industrial designer Ravi Sawhney and business strategist Deepa Prahalad introduce a breakthrough approach for systematically creating deep emotional connections between consumers and brands… seamlessly integrating corporate strategy with design… transcending the utilitarian (or even the “beautiful”) to build products that powerfully connect, touch, and move people... again and again! Next, in Do You Matter?, legendary industrial designer Robert Brunner (who laid the groundwork for Apple’s brilliant design language) and Stewart Emery help you use design to consistently create products, services, and experiences that matter to customers’ lives -- and thereby drive powerful, sustainable improvements in business performance. Through case studies from leaders like Nike, Apple, BMW and IKEA, they introduce design-driven techniques for managing your entire experience chain… defining effective design strategies and languages… managing design… using (and not abusing) research… extending design values into marketing and manufacturing… encouraging design innovations that open entirely new markets! Then, in Disrupt: Think the Unthinkable to Spark Transformation in Your Business, frog design’s Luke Williams shows how to start generating (and executing on) a steady stream of disruptive strategies and unexpected solutions. Williams combines the fluid creativity of "disruptive thinking" with the analytical rigor that’s indispensable to business success. The result: a simple yet complete five-stage process for imagining a powerful market disruption, and transforming it into a reality that catches your entire industry by surprise. Finally, in the highly-anticipated Second Edition of Creating Breakthrough Products: Revealing the Secrets that Drive Global Innovation, Jonathan Cagan and Craig Vogel offer an indispensable roadmap for uncovering new opportunities, identifying what customers really value today, and building products and services that transform markets. This edition contains brand-new chapters on service design and global innovation, new insights and best practices, and new case studies ranging from Navistar’s latest long-haul truck to P&G’s reinvention of Herbal Essence. You know how crucial innovation has become… this 4 book package will help you infuse it throughout your entire organization! From world-renowned business innovation experts Deepa Prahalad, Ravi Sawhney, Robert Brunner, Stewart Emery, Russ Hall, Luke Williams, Jonathan Cagan, and Craig M. Vogel

The Definitive Guide to Effective Innovation (Collection)

Download The Definitive Guide to Effective Innovation (Collection) PDF Online Free

Author :
Publisher : FT Press
ISBN 13 : 0133448584
Total Pages : 1873 pages
Book Rating : 4.1/5 (334 download)

DOWNLOAD NOW!


Book Synopsis The Definitive Guide to Effective Innovation (Collection) by : Tony Davila

Download or read book The Definitive Guide to Effective Innovation (Collection) written by Tony Davila and published by FT Press. This book was released on 2013-04-27 with total page 1873 pages. Available in PDF, EPUB and Kindle. Book excerpt: A brand new collection of state-of-the-art guides to business innovation and transformation 4 authoritative books help you infuse innovation throughout everything your business does: not just once, but constantly! This extraordinary collection shows how to make breakthrough, high-profit innovation happen – again and again. Start with the recently updated edition of Making Innovation Work: a formal innovation process proven to help ordinary managers drive top and bottom line growth from innovation. This guidebook draws on unsurpassed innovation consulting experience, and the most thorough review of innovation research ever performed. It shows what works, what doesn’t, and how to use management tools and metrics to dramatically increase the payoff of innovation investments. You’ll learn to define the right strategy for effective innovation; structure organizations, management systems, and incentives for innovation, and much more. Next, Innovation: Fast Track to Success helps you get six key things right about innovation: planning, pipeline, process, platform, people, and performance. You’ll learn how to deeply integrate innovation throughout team structure, so you can move from buzzwords to achievement. Then, in Disrupt: Think the Unthinkable to Spark Transformation in Your Business, frog design’s Luke Williams shows how to start generating (and executing on) a steady stream of disruptive strategies and unexpected solutions. Williams combines the fluid creativity of “disruptive thinking” with the analytical rigor that’s indispensable to business success. The result: a simple yet complete five-stage process for imagining a powerful market disruption, and transforming it into reality that can catch an entire industry by surprise. Finally, in the highly-anticipated Second Edition of Creating Breakthrough Products: Revealing the Secrets that Drive Global Innovation, Jonathan Cagan and Craig Vogel offer an indispensable roadmap for uncovering new opportunities, identifying what customers really value today, and building products and services that redefine (or create entirely new) markets. This edition contains brand-new chapters on service design and global innovation, new insights and best practices, and new case studies ranging from Navistar’s latest long-haul truck to P&G’s reinvention of Herbal Essence. With even more visual maps and illustrations, it’s even more intuitive, accessible, and valuable! From world-renowned business innovation and transformation experts Tony Davila, Marc Epstein, Robert Shelton, Andy Bruce, David Birchall, Luke Williams, Jonathan Cagan, and Craig Vogel

Business Innovation Insights (collection), 2/e

Download Business Innovation Insights (collection), 2/e PDF Online Free

Author :
Publisher :
ISBN 13 : 9780133457964
Total Pages : pages
Book Rating : 4.4/5 (579 download)

DOWNLOAD NOW!


Book Synopsis Business Innovation Insights (collection), 2/e by :

Download or read book Business Innovation Insights (collection), 2/e written by and published by . This book was released on 2013 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

How to Become Innovative

Download How to Become Innovative PDF Online Free

Author :
Publisher : FT Press
ISBN 13 : 0133742628
Total Pages : 807 pages
Book Rating : 4.1/5 (337 download)

DOWNLOAD NOW!


Book Synopsis How to Become Innovative by : Tony Davila

Download or read book How to Become Innovative written by Tony Davila and published by FT Press. This book was released on 2013-08-08 with total page 807 pages. Available in PDF, EPUB and Kindle. Book excerpt: Making Innovation Work presents a formal innovation process proven to work at HP, Microsoft, and Toyota to help ordinary managers drive top and bottom line growth from innovation. The authors have drawn on their unsurpassed innovation consulting experience -- as well as the most thorough review of innovation research ever performed. They'll show what works, what doesn't, and how to use management tools to dramatically increase the payoff from innovation investments. Learn how to define the right strategy for effective innovation, how to structure an organization to innovate best, how to implement management systems to assess ongoing innovation, how to incentivize teams to deliver, and much more. This book offers the first authoritative guide to using metrics at every step of the innovation process -- from idea creation and selection through prototyping and commercialization. This updated edition refreshes the examples used throughout the book and features a new introduction that gives currency to the principles covered throughout. ¿ For years, Creating Breakthrough Products has offered an indispensable roadmap for uncovering new opportunities, identifying what customers really value, and building products and services that redefine markets -- or create entirely new markets. Now, the authors have thoroughly updated their classic book, adding brand-new chapters on service design and global innovation, plus new insights, best practices, and case studies from both U.S. and global companies. Their new second edition presents: Revolutionary (Apple-style) and evolutionary (Disney-style) approaches to innovation: choosing between them, and making either one work More coverage of Value Opportunity Analysis and ethnography New case studies ranging from Navistar's latest long-haul truck to P+G's reinvention of Herbal Essences, plus updates to existing cases New coverage of the emerging environment of product-service ecosystems Additional visual maps and illustrations that make the book more intuitive and accessible Readers will find new insights into identifying Product Opportunity Gaps that can lead to enormous success, navigating the "Fuzzy Front End" of product development, and leveraging contributions from diverse product teams -- while staying relentlessly focused on their customers' values and lifestyles, from strategy through execution.

Creating Breakthrough Products

Download Creating Breakthrough Products PDF Online Free

Author :
Publisher : FT Press
ISBN 13 : 9780139696947
Total Pages : 364 pages
Book Rating : 4.6/5 (969 download)

DOWNLOAD NOW!


Book Synopsis Creating Breakthrough Products by : Jonathan Cagan

Download or read book Creating Breakthrough Products written by Jonathan Cagan and published by FT Press. This book was released on 2002 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating Breakthrough Products describes the new forces driving product development that companies must master if they want to lead and innovate. It is a step-by-step guide to the new ideal in product development.

Design Studies and Intelligence Engineering

Download Design Studies and Intelligence Engineering PDF Online Free

Author :
Publisher : IOS Press
ISBN 13 : 1643684892
Total Pages : 1126 pages
Book Rating : 4.6/5 (436 download)

DOWNLOAD NOW!


Book Synopsis Design Studies and Intelligence Engineering by : L.C. Jain

Download or read book Design Studies and Intelligence Engineering written by L.C. Jain and published by IOS Press. This book was released on 2024-02-27 with total page 1126 pages. Available in PDF, EPUB and Kindle. Book excerpt: The discipline of design studies applies various technologies, from basic theory to application systems, while intelligence engineering encompasses computer-aided industrial design, human-factor design, and greenhouse design, and plays a major part within design science. Intelligence engineering technologies also include topics from theory and application, such as computational technologies, sensing technologies, and video detection. This book presents the proceedings of DSIE2023, the 2023 International Symposium on Design Studies and Intelligence Engineering, held on 28 & 29 October 2023 in Hangzhou, China. The conference provides a platform for professionals and researchers from industry and academia to present and discuss recent advances in the fields of design studies and intelligence engineering. It also fosters cooperation among the organizations and researchers involved in these overlapping fields, and invites internationally renowned professors to further explore these topics in some depth, providing the opportunity for them to discuss the technical presentations with conference participants. In all, 275 submissions were received for the conference, 105 of which were accepted after thorough review by 3 or 4 referees for presentation at the conference and inclusion here. Providing a valuable overview of the latest developments, the book will be of interest to all those working in the fields of design studies and intelligence engineering.

Design Thinking Research

Download Design Thinking Research PDF Online Free

Author :
Publisher : Springer
ISBN 13 : 331960967X
Total Pages : 372 pages
Book Rating : 4.3/5 (196 download)

DOWNLOAD NOW!


Book Synopsis Design Thinking Research by : Hasso Plattner

Download or read book Design Thinking Research written by Hasso Plattner and published by Springer. This book was released on 2017-10-26 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book summarizes the results of Design Thinking Research Program at Stanford University in Palo Alto, California, USA and the Hasso Plattner Institute in Potsdam, Germany. Offering readers a closer look at design thinking, its innovation processes and methods, it covers topics ranging from how to design ideas, methods and technologies, to creativity experiments and creative collaboration in the real world, and the interplay between designers and engineers. But the topics go beyond this in their detailed exploration of design thinking and its use in IT systems engineering fields, and even from a management perspective. The authors show how these methods and strategies actually work in companies, and introduce new technologies and their functions. Furthermore, readers learn how special-purpose design thinking can be used to solve thorny problems in complex fields. Thinking and devising innovations are fundamentally and inherently human activities – so is design thinking. Accordingly, design thinking is not merely the result of special courses nor of being gifted or trained: it’s a way of dealing with our environment and improving techniques, technologies and life. This edition offers a historic perspective on the theoretical foundations of design thinking. Within the four topic areas, various frameworks, methodologies, mindsets, systems and tools are explored and further developed. The first topic area focuses on team interaction, while the second part addresses tools and techniques for productive collaboration. The third section explores new approaches to teaching and enabling creative skills and lastly the book examines how design thinking is put into practice. All in all, the contributions shed light and provide deeper insights into how to support the collaboration of design teams in order to systematically and successfully develop innovations and design progressive solutions for tomorrow.

Human-Centered Design and User Experience

Download Human-Centered Design and User Experience PDF Online Free

Author :
Publisher : AHFE Conference
ISBN 13 : 1958651907
Total Pages : 793 pages
Book Rating : 4.9/5 (586 download)

DOWNLOAD NOW!


Book Synopsis Human-Centered Design and User Experience by : Tareq Ahram and Christianne Falcão

Download or read book Human-Centered Design and User Experience written by Tareq Ahram and Christianne Falcão and published by AHFE Conference. This book was released on 2023-12-04 with total page 793 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proceedings of the AHFE International Conference on Human Factors in Design, Engineering, and Computing (AHFE 2023 Hawaii Edition), Honolulu, Hawaii, USA 4-6, December 2023

Discursive Design

Download Discursive Design PDF Online Free

Author :
Publisher : MIT Press
ISBN 13 : 0262546558
Total Pages : 641 pages
Book Rating : 4.2/5 (625 download)

DOWNLOAD NOW!


Book Synopsis Discursive Design by : Bruce M. Tharp

Download or read book Discursive Design written by Bruce M. Tharp and published by MIT Press. This book was released on 2022-11-22 with total page 641 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring how design can be used for good—prompting self-reflection, igniting the imagination, and affecting positive social change. Good design provides solutions to problems. It improves our buildings, medical equipment, clothing, and kitchen utensils, among other objects. But what if design could also improve societal problems by prompting positive ideological change? In this book, Bruce and Stephanie Tharp survey recent critical design practices and propose a new, more inclusive field of socially minded practice: discursive design. While many consider good design to be unobtrusive, intuitive, invisible, and undemanding intellectually, discursive design instead targets the intellect, prompting self-reflection and igniting the imagination. Discursive design (derived from “discourse”) expands the boundaries of how we can use design—how objects are, in effect, good(s) for thinking. Discursive Design invites us to see objects in a new light, to understand more than their basic form and utility. Beyond the different foci of critical design, speculative design, design fiction, interrogative design, and adversarial design, Bruce and Stephanie Tharp establish a more comprehensive, unifying vision as well as innovative methods. They not only offer social criticism but also explore how objects can, for example, be used by counselors in therapy sessions, by town councils to facilitate a pre-vote discussions, by activists seeking engagement, and by institutions and industry to better understand the values, beliefs, and attitudes of those whom they serve. Discursive design sparks new ways of thinking, and it is only through new thinking that our sociocultural futures can change.

Design Management

Download Design Management PDF Online Free

Author :
Publisher : Kogan Page Publishers
ISBN 13 : 074947842X
Total Pages : 257 pages
Book Rating : 4.7/5 (494 download)

DOWNLOAD NOW!


Book Synopsis Design Management by : David Hands

Download or read book Design Management written by David Hands and published by Kogan Page Publishers. This book was released on 2017-11-03 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design Management is the essential handbook to all things design. As a discipline, design management is continually in motion; changing, responding and adapting to the dynamics of social and business transformation. As a business function, it combines project management, design, strategy and supply chain techniques to enable the creation of more effectively designed products, services, communications and brands. As such, it is relevant to a very broad range of industries and sectors, and Design Management recognizes this by structuring content around four key universal perspectives: values, horizons, visions, and futures. These perspectives give an overview of the development, key issues and future direction of design management. Meticulously researched, Design Management goes beyond individual project-level implementation to explore design strategy at both organizational and macro levels. By showcasing its impact all the way up to industrial and national application, students will gain a deep understanding of the nuances, scope and scalability of design. Filled with vibrant case studies and guest perspectives from a spectrum of industry leaders and policy makers, this book is an invaluable real-world commentary on design's role as a key asset in organiZational activity. The book's engaging and accessible style provides students and practitioners with everything needed to foster a climate of creative engagement. Online resources include a valuable toolkit of PowerPoint slides, review questions, project questions, activity worksheets and further reading.

Design for Experience

Download Design for Experience PDF Online Free

Author :
Publisher : Springer
ISBN 13 : 3319143042
Total Pages : 223 pages
Book Rating : 4.3/5 (191 download)

DOWNLOAD NOW!


Book Synopsis Design for Experience by : Jinwoo Kim

Download or read book Design for Experience written by Jinwoo Kim and published by Springer. This book was released on 2015-03-17 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents a strategic perspective and design methodology that guide the process of developing digital products and services that provide ‘real experience’ to users. Only when the material experienced runs its course to fulfilment is it then regarded as ‘real experience’ that is distinctively senseful, evaluated as valuable, and harmoniously related to others. Based on the theoretical background of human experience, the book focuses on these three questions: How can we understand the current dominant designs of digital products and services? What are the user experience factors that are critical to provide the real experience? What are the important HCI design elements that can effectively support the various UX factors that are critical to real experience? Design for Experience is intended for people who are interested in the experiences behind the way we use our products and services, for example designers and students interested in interaction, visual graphics and information design or practitioners and entrepreneurs in pursuit of new products or service-based start-ups.

Creating Breakthrough Products: Innovation From Product Planning To Program Approval

Download Creating Breakthrough Products: Innovation From Product Planning To Program Approval PDF Online Free

Author :
Publisher :
ISBN 13 : 9788129704924
Total Pages : 0 pages
Book Rating : 4.7/5 (49 download)

DOWNLOAD NOW!


Book Synopsis Creating Breakthrough Products: Innovation From Product Planning To Program Approval by : Jonathan Cagan

Download or read book Creating Breakthrough Products: Innovation From Product Planning To Program Approval written by Jonathan Cagan and published by . This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating Breakthrough Products identifies key factors associated with successful innovation, and presents an insightful and comprehensive approach to building products and services that redefine markets -- or create new ones. Learn to identify Product Opportunity Gaps that can lead to enormous success; control and navigate the "Fuzzy Front End" of the product development process; and leverage contributions from diverse product teams -- while staying relentlessly focused on your customer's values and lifestyles

Generating Breakthrough New Product Ideas

Download Generating Breakthrough New Product Ideas PDF Online Free

Author :
Publisher : Product Development Institute
ISBN 13 : 097328272X
Total Pages : 273 pages
Book Rating : 4.9/5 (732 download)

DOWNLOAD NOW!


Book Synopsis Generating Breakthrough New Product Ideas by : Robert G. Cooper

Download or read book Generating Breakthrough New Product Ideas written by Robert G. Cooper and published by Product Development Institute. This book was released on 2009-04 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies are experiencing a shortage of game-changing ideas that drive growth. This is a 'how to' book about generating a steady stream of breakthrough new product ideas. Experts, Dr. Cooper and Dr. Edgett, provide an unbiased evaluation of the top 15+ ideation methods used by leading companies. This book explains how to 'feed' your innovation funnel with a steady stream of breakthrough new product ideas. Through numerous examples of the methods, approaches and techniques being used by leading companies such as Motorola and Procter and Gamble, the authors confirm the importance of a robust Discovery Stage and illustrate how to implement such a system. For more information, visit: www.stage-gate.com

Little Bets

Download Little Bets PDF Online Free

Author :
Publisher : Simon and Schuster
ISBN 13 : 1439170444
Total Pages : 226 pages
Book Rating : 4.4/5 (391 download)

DOWNLOAD NOW!


Book Synopsis Little Bets by : Peter Sims

Download or read book Little Bets written by Peter Sims and published by Simon and Schuster. This book was released on 2011-04-19 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: “An enthusiastic, example-rich argument for innovating in a particular way—by deliberately experimenting and taking small exploratory steps in novel directions. Light, bright, and packed with tidy anecdotes” (The Wall Street Journal). What do Apple CEO Steve Jobs, comedian Chris Rock, prize-winning architect Frank Gehry, and the story developers at Pixar films all have in common? Bestselling author Peter Sims found that rather than start with a big idea or plan a whole project in advance, they make a methodical series of little bets, learning critical information from lots of little failures and from small but significant wins. Reporting on a fascinating range of research, from the psychology of creative blocks to the influential field of design thinking, Sims offers engaging and illuminating accounts of breakthrough innovators at work, and a whole new way of thinking about how to navigate uncertain situations and unleash our untapped creative powers.

Driving Growth Through Innovation

Download Driving Growth Through Innovation PDF Online Free

Author :
Publisher :
ISBN 13 : 9788186852996
Total Pages : pages
Book Rating : 4.8/5 (529 download)

DOWNLOAD NOW!


Book Synopsis Driving Growth Through Innovation by : Robert B. Tucker

Download or read book Driving Growth Through Innovation written by Robert B. Tucker and published by . This book was released on 2008 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: You've read creativity books before, but innovation, as bestselling author Robert B. Tucker explains in this groundbreaking book, is much, much more: it is bringing new ideas to life—to drive growth, profitiablity and competitive advantage. Innovation is fast becoming the critical business skill of the 21st century. Driving Growth Through Innovation will take you behind the scenes to learn the winning methods behind some of the most exciting breakthroughs of our time. You will find out how innovators at Colgate-Palmolive brainstormed a product—Colgate Total—that unseated Crest to become the world's leading toothpaste brand. Learn how Citigroup, the world's largest financial services company, has used its global innovation initiative to generate 15 to 20 percent of their revenue from products that have been introduced in the previous two years. Witness a highly unconventional, even controversial, focus group that Daimler Chrysler used to design the breakthrough PT Cruiser. Get the true story of how developers at Maytag used their experiences with designing the revolutionary Neptune washer to jumpstart growth in a mature market. And how Dana Corporation consistently elicits two ideas per month per employee with a stunning 80 percent implementation rate. This second edition has been revised and updated throughout and includes a self-assessment instrument so that readers can evaluate the innovation culture and practices of their organizations, as well as a discussion of the newly emerging position of chief innovation officer.

What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services

Download What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services PDF Online Free

Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071501126
Total Pages : 242 pages
Book Rating : 4.0/5 (715 download)

DOWNLOAD NOW!


Book Synopsis What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services by : Anthony Ulwick

Download or read book What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services written by Anthony Ulwick and published by McGraw Hill Professional. This book was released on 2005-09-06 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: A world-renowned innovation guru explains practices that result in breakthrough innovations "Ulwick's outcome-driven programs bring discipline and predictability to the often random process of innovation." -Clayton Christensen For years, companies have accepted the underlying principles that define the customer-driven paradigm--that is, using customer "requirements" to guide growth and innovation. But twenty years into this movement, breakthrough innovations are still rare, and most companies find that 50 to 90 percent of their innovation initiatives flop. The cost of these failures to U.S. companies alone is estimated to be well over $100 billion annually. In a book that challenges everything you have learned about being customer driven, internationally acclaimed innovation leader Anthony Ulwick reveals the secret weapon behind some of the most successful companies of recent years. Known as "outcome-driven" innovation, this revolutionary approach to new product and service creation transforms innovation from a nebulous art into a rigorous science from which randomness and uncertainty are eliminated. Based on more than 200 studies spanning more than seventy companies and twenty-five industries, Ulwick contends that, when it comes to innovation, the traditional methods companies use to communicate with customers are the root cause of chronic waste and missed opportunity. In What Customers Want, Ulwick demonstrates that all popular qualitative research methods yield well-intentioned but unfitting and dreadfully misleading information that serves to derail the innovation process. Rather than accepting customer inputs such as "needs," "benefits," "specifications," and "solutions," Ulwick argues that researchers should silence the literal "voice of the customer" and focus on the "metrics that customers use to measure success when executing the jobs, tasks or activities they are trying to get done." Using these customer desired outcomes as inputs into the innovation process eliminates much of the chaos and variability that typically derails innovation initiatives. With the same profound insight, simplicity, and uncommon sense that propelled The Innovator's Solution to worldwide acclaim, this paradigm-changing book details an eight-step approach that uses outcome-driven thinking to dramatically improve every aspect of the innovation process--from segmenting markets and identifying opportunities to creating, evaluating, and positioning breakthrough concepts. Using case studies from Microsoft, Johnson & Johnson, AIG, Pfizer, and other leading companies, What Customers Want shows companies how to: Obtain unique customer inputs that make predictable innovation possible Recognize opportunities for disruption, new market creation, and core market growth--well before competitors do Identify which ideas, technologies, and acquisitions have the greatest potential for creating customer value Systematically define breakthrough products and services concepts Innovation is fundamental to success and business growth. Offering a proven alternative to failed customer-driven thinking, this landmark book arms you with the tools to unleash innovation, lower costs, and reduce failure rates--and create the products and services customers really want.