Cmmi And Six Sigma

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CMMI and Six Sigma

Author : Jeannine M. Siviy
Publisher : Pearson Education
ISBN 13 : 0132702363
Total Pages : 379 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis CMMI and Six Sigma by : Jeannine M. Siviy

Download or read book CMMI and Six Sigma written by Jeannine M. Siviy and published by Pearson Education. This book was released on 2007-12-18 with total page 379 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In this book, I have found answers to key questions and misconceptions about the relationship between Six Sigma and the Capability Maturity Model Integration [CMMI]....Among my key takeaways is that the relationship between Six Sigma and CMMI exemplifies one of the principles of S4/IEE: CMMI provides process infrastructure that is needed to support a successful Six Sigma strategy." —Forrest W. Breyfogle III, CEO, Smarter Solutions, Inc. "Finally, a book that bridges the software and hardware process tool set. To date, there have been hardware and software engineers who for one reason or another have not communicated their process methods. And so, myths formed that convinced the hardware community that CMMI was only for software and likewise convinced the software community that Six Sigma was only for hardware. It is both refreshing and thought provoking to dispel these myths." —Jack Ferguson, Manager, SEI Appraisal Program, Software Engineering Institute CMMI and Six Sigma represent two of the best-known process improvement initiatives. Both are designed to enhance work quality and thereby produce business advantages for an organization. It's a misconception that the two are in competition and cannot be implemented simultaneously. Practitioners originally trained in either CMMI or Six Sigma are now finding that the two initiatives work remarkably well together in the pursuit of their common goal. CMMI® and Six Sigma: Partners in Process Improvement focuses on the synergistic, rather than competitive, implementation of CMMI and Six Sigma—with synergy translating to "faster, better, cheaper" achievement of mission success. Topics range from formation of the value proposition to specific implementation tactics. The authors illustrate how not taking advantage of what both initiatives have to offer puts an organization at risk of sinking time, energy, and money into "inventing" a solution that already exists. Along the way they debunk a few myths about Six Sigma applications in software. While the authors concentrate on the interoperability of Six Sigma and CMMI, they also recognize that organizations rarely implement only these two initiatives. Accordingly, the discussion turns to the emerging realm of "multimodel" process improvement and strategies and tactics that transcend models to help organizations effectively knit together a single unified internal process standard. Whether you work in the defense industry, for a commercial organization, or for a government agency—wherever quality and efficiency matter—you'll find this book to be a valuable resource for bridging process issues across domains and building an improvement strategy that succeeds.

Process Improvement Essentials

Author : James R. Persse, PhD
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 0596553846
Total Pages : 353 pages
Book Rating : 4.5/5 (965 download)

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Book Synopsis Process Improvement Essentials by : James R. Persse, PhD

Download or read book Process Improvement Essentials written by James R. Persse, PhD and published by "O'Reilly Media, Inc.". This book was released on 2006-09-14 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are: The 9001:2000 Quality Management Standard from the International Standards Organization; The Capability Maturity Model Integration from the Software Engineering Institute; and Six Sigma, a methodology for improvement shaped by companies such as Motorola, Honeywell, and General Electric. These recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success. Process Improvement Essentials combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label. This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration. It's a one-stop-shop designed to give you a working orientation to what the field is all about.

CMMI and Six Sigma

Author : Jeannine M. Siviy
Publisher : Addison-Wesley Professional
ISBN 13 : 9780134208886
Total Pages : 368 pages
Book Rating : 4.2/5 (88 download)

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Book Synopsis CMMI and Six Sigma by : Jeannine M. Siviy

Download or read book CMMI and Six Sigma written by Jeannine M. Siviy and published by Addison-Wesley Professional. This book was released on 2015-05-01 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In this book, I have found answers to key questions and misconceptions about the relationship between Six Sigma and the Capability Maturity Model Integration [CMMI]....Among my key takeaways is that the relationship between Six Sigma and CMMI exemplifies one of the principles of S4/IEE: CMMI provides process infrastructure that is needed to support a successful Six Sigma strategy." --Forrest W. Breyfogle III, CEO, Smarter Solutions, Inc. "Finally, a book that bridges the software and hardware process tool set. To date, there have been hardware and software engineers who for one reason or another have not communicated their process methods. And so, myths formed that convinced the hardware community that CMMI was only for software and likewise convinced the software community that Six Sigma was only for hardware. It is both refreshing and thought provoking to dispel these myths." --Jack Ferguson, Manager, SEI Appraisal Program, Software Engineering Institute CMMI and Six Sigma represent two of the best-known process improvement initiatives. Both are designed to enhance work quality and thereby produce business advantages for an organization. It's a misconception that the two are in competition and cannot be implemented simultaneously. Practitioners originally trained in either CMMI or Six Sigma are now finding that the two initiatives work remarkably well together in the pursuit of their common goal. CMMI® and Six Sigma: Partners in Process Improvement focuses on the synergistic, rather than competitive, implementation of CMMI and Six Sigma--with synergy translating to "faster, better, cheaper" achievement of mission success. Topics range from formation of the value proposition to specific implementation tactics. The authors illustrate how not taking advantage of what both initiatives have to offer puts an organization at risk of sinking time, energy, and money into "inventing" a solution that already exists. Along the way they debunk a few myths about Six Sigma applications in software. While the authors concentrate on the interoperability of Six Sigma and CMMI, they also recognize that organizations rarely implement only these two initiatives. Accordingly, the discussion turns to the emerging realm of "multimodel" process improvement and strategies and tactics that transcend models to help organizations effectively knit together a single unified internal process standard. Whether you work in the defense industry, for a commercial organization, or for a government agency--wherever quality and efficiency matter--you'll find this book to be a valuable resource for bridging process issues across domains and building an improvement strategy that succeeds.

Applying Design for Six Sigma to Software and Hardware Systems

Author : Eric Maass
Publisher : Pearson Education
ISBN 13 : 0137035918
Total Pages : 543 pages
Book Rating : 4.1/5 (37 download)

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Book Synopsis Applying Design for Six Sigma to Software and Hardware Systems by : Eric Maass

Download or read book Applying Design for Six Sigma to Software and Hardware Systems written by Eric Maass and published by Pearson Education. This book was released on 2009-08-19 with total page 543 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Practical, Example-Rich Guide to Building Better Systems, Software, and Hardware with DFSS Design for Six Sigma (DFSS) offers engineers powerful opportunities to develop more successful systems, software, hardware, and processes. In Applying Design for Six Sigma to Software and Hardware Systems , two leading experts offer a realistic, step-by-step process for succeeding with DFSS. Their clear, start-to-finish roadmap is designed for successfully developing complex high-technology products and systems that require both software and hardware development. Drawing on their unsurpassed experience leading Six Sigma at Motorola, the authors cover the entire project lifecycle, from business case through scheduling, customer-driven requirements gathering through execution. They provide real-world examples for applying their techniques to software alone, hardware alone, and systems composed of both. Product developers will find proven job aids and specific guidance about what teams and team members need to do at every stage. Using this book’s integrated, systems approach, marketers, software professionals, and hardware developers can converge all their efforts on what really matters: addressing the customer’s true needs. Learn how to Ensure that your entire team shares a solid understanding of customer needs Define measurable critical parameters that reflect customer requirements Thoroughly assess business case risk and opportunity in the context of product roadmaps and portfolios Prioritize development decisions and scheduling in the face of resource constraints Flow critical parameters down to quantifiable, verifiable requirements for every sub-process, subsystem, and component Use predictive engineering and advanced optimization to build products that robustly handle variations in manufacturing and usage Verify system capabilities and reliability based on pilots or early production samples Master new statistical techniques for ensuring that supply chains deliver on time, with minimal inventory Choose the right DFSS tools, using the authors’ step-by-step flowchart If you’re an engineer involved in developing any new technology solution, this book will help you reflect the real Voice of the Customer, achieve better results faster, and eliminate fingerpointing. About the Web Site The accompanying Web site, sigmaexperts.com/dfss, provides an interactive DFSS flowchart, templates, exercises, examples, and tools.

Quality Management and Six Sigma

Author : Abdurrahman Coskun
Publisher : BoD – Books on Demand
ISBN 13 : 9533071303
Total Pages : 288 pages
Book Rating : 4.5/5 (33 download)

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Book Synopsis Quality Management and Six Sigma by : Abdurrahman Coskun

Download or read book Quality Management and Six Sigma written by Abdurrahman Coskun and published by BoD – Books on Demand. This book was released on 2010-08-16 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you do not measure, you do not know, and if you do not know, you cannot manage. Modern Quality Management and Six Sigma shows us how to measure and, consequently, how to manage the companies in business and industries. Six Sigma provides principles and tools that can be applied to any process as a means used to measure defects and/or error rates. In the new millennium thousands of people work in various companies that use Modern Quality Management and Six Sigma to reduce the cost of products and eliminate the defects. This book provides the necessary guidance for selecting, performing and evaluating various procedures of Quality Management and particularly Six Sigma. In the book you will see how to use data, i.e. plot, interpret and validate it for Six Sigma projects in business, industry and even in medical laboratories.

What is Six Sigma Process Management?

Author : Rowland Hayler
Publisher : McGraw Hill Professional
ISBN 13 : 0071490361
Total Pages : 130 pages
Book Rating : 4.0/5 (714 download)

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Book Synopsis What is Six Sigma Process Management? by : Rowland Hayler

Download or read book What is Six Sigma Process Management? written by Rowland Hayler and published by McGraw Hill Professional. This book was released on 2005-06-16 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two leading experts reveal the key concepts and techniques behind Six Sigma Process Management Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business. The book also offers: Insights on process management, including identifying critical customer process metrics Guidelines to improve customer satisfaction by identifying customer-seen failures Ways to enhance overall business improvement strategy Insights on how future SSPM developments can address modern business challenges

Six Sigma Software Development

Author : Christine B. Tayntor
Publisher : CRC Press
ISBN 13 : 1420031481
Total Pages : 338 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Six Sigma Software Development by : Christine B. Tayntor

Download or read book Six Sigma Software Development written by Christine B. Tayntor and published by CRC Press. This book was released on 2014-10-31 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since Six Sigma has had marked success in improving quality in other settings, and since the quality of software remains poor, it seems a natural evolution to apply the concepts and tools of Six Sigma to system development and the IT department. Until now however, there were no books available that applied these concepts to the system development p

Novel Six Sigma Approaches to Risk Assessment and Management

Author : Bubevski, Vojo
Publisher : IGI Global
ISBN 13 : 1522527044
Total Pages : 251 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Novel Six Sigma Approaches to Risk Assessment and Management by : Bubevski, Vojo

Download or read book Novel Six Sigma Approaches to Risk Assessment and Management written by Bubevski, Vojo and published by IGI Global. This book was released on 2017-07-12 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: The progression of risk management techniques provides the crucial applications and benefits to all of society. By analyzing the current trends and techniques used to assess and mitigate risks, safer processes can be used for all professional fields, as well as society as a whole. Novel Six Sigma Approaches to Risk Assessment and Management is a vital scholarly resource that provides an in-depth examination on innovative Six Sigma methods for risk mitigation initiatives. Featuring an array of relevant topics such as project management, production scheduling, information systems security, and agricultural planning, this is an ideal reference book for professionals, academicians, students, and researchers interested in detailed research on recent advancements in the management of risk in all fields.

Interpreting the CMMI (R)

Author : Margaret K. Kulpa
Publisher : CRC Press
ISBN 13 : 1135507384
Total Pages : 427 pages
Book Rating : 4.1/5 (355 download)

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Book Synopsis Interpreting the CMMI (R) by : Margaret K. Kulpa

Download or read book Interpreting the CMMI (R) written by Margaret K. Kulpa and published by CRC Press. This book was released on 2003-04-29 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by experienced process improvement professionals who have developed and implemented systems in organizations around the world, Interpreting the CMMI®: A Process Improvement Approach provides you with specific techniques for performing process improvement using the CMMI® and the family of CMM models. Kulpa and Johnson describe the fundamental concepts of the CMMI® model - goals, practices, architecture, and definitions - in everyday language, give real-world examples, and provide a structured approach for implementing the concepts of the CMMI® into any organization. They walk you through the myriad charts and graphs involved in statistical process control and offer recommendations for which tools to use. The book covers roles and responsibilities, people issues, how to generate meaningful documentation, how to overcome resistance to change, and how to track the success of your efforts. It provides examples of plans, policies, processes, procedures, and team charters. The appendices include matrices summarizing the different assessment techniques that have now been approved by the SEI for use, "pros and cons" associated with this model, some of the myths that have arisen from the marketing of the CMMI® effort, and forms and templates. The book comes with a CD-ROM that contains forms and templates that can be downloaded and customized. The authors distill the knowledge gained in their combined 60 years of experience in project management, software engineering, systems engineering, metrics, quality assurance, configuration management, training, documentation, process improvement, and team building. Whether you are new to process improvement or an experienced professional, Interpreting the CMMI®: A Process Improvement Approach saves you time wasted on false starts, false promises by marketers, and failed deadlines.

Six Sigma for IT Management - A Pocket Guide

Author : Sven den Boer
Publisher : Van Haren
ISBN 13 : 9087531834
Total Pages : 166 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Six Sigma for IT Management - A Pocket Guide by : Sven den Boer

Download or read book Six Sigma for IT Management - A Pocket Guide written by Sven den Boer and published by Van Haren. This book was released on 2011-03-03 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma provides a quantitive methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events, or activities. Six Sigma measures every step of the process by breaking apart the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links, and then upgrading the capability of the process. It is only by taking these steps that a business can raise the ‘high-water mark’ of its performance. IT is now a fundamental part of business and business processes; this book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes. ITIL defines the ‘what’ of Service Management; Six Sigma defines the ‘how’ of process improvement; together they are a perfect fit of improving the quality of IT service delivery and support. The Six Sigma approach also provides measures of process outcomes, and prescribes a consistent approach in how to use these metrics. This Pocket guide, provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organizations.

Six Sigma for IT Management - A Pocket Guide

Author : Sven den Boer
Publisher : Van Haren
ISBN 13 : 9401801282
Total Pages : 165 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Six Sigma for IT Management - A Pocket Guide by : Sven den Boer

Download or read book Six Sigma for IT Management - A Pocket Guide written by Sven den Boer and published by Van Haren. This book was released on 2011-03-03 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma provides a quantitive methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes.The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events, or activities. Six Sigma measures every step of the process by breaking apart the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links, and then upgrading the capability of the process. It is only by taking these steps that a business can raise the high-water mark of its performance.IT is now a fundamental part of business and business processes; this book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes.ITIL defines the what of Service Management; Six Sigma defines the how of process improvement; together they are a perfect fit of improving the quality of IT service delivery and support. The Six Sigma approach also provides measures of process outcomes, and prescribes a consistent approach in how to use these metrics.This Pocket guide, provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organizations.

The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance

Author : Peter S. Pande
Publisher : McGraw Hill Professional
ISBN 13 : 0071376674
Total Pages : 448 pages
Book Rating : 4.0/5 (713 download)

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Book Synopsis The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance by : Peter S. Pande

Download or read book The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance written by Peter S. Pande and published by McGraw Hill Professional. This book was released on 2000-05-19 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: An implementation blueprint for SIX SIGMA! "The Six Sigma Way demystifies Six Sigma with a real-world 'how-to 'guide. A good investment for any business planning to launch Six Sigma." John Biedry, VP Quality & Compliance, Sears Home Services. Cost reduction...productivity improvement...customer retention...these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization. The authorswho have worked with some of the most visible Six Sigma companies including GEprovide step-by-step guidance and practical implementation guidelines. Whether your goal is to fix a process problem or implement Six Sigma company-wide, The Six Sigma Way will help you develop an approach customized for your company's needs and the challenges of the twenty-first century business environment. The Six Sigma Way: Addresses the challenges and politics of launching, leading, and training people for Six Sigma. Focuses on implementing the major steps and quality improvement tools in the Six Sigma system. Features insights, comments, and examples from business leaders and managers using Six Sigma in their organizations.

CMMI Distilled

Author : Dennis M. Ahern
Publisher : Addison-Wesley Professional
ISBN 13 : 9780321186133
Total Pages : 330 pages
Book Rating : 4.1/5 (861 download)

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Book Synopsis CMMI Distilled by : Dennis M. Ahern

Download or read book CMMI Distilled written by Dennis M. Ahern and published by Addison-Wesley Professional. This book was released on 2004 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edition is especially appropriate for executives and managers who need to understand why process improvement is valuable, why CMMI is a tool of choice, and how to maximize the return on their efforts and investments.

Six Sigma Software Quality Improvement

Author : Vic Nanda
Publisher : McGraw Hill Professional
ISBN 13 : 0071700633
Total Pages : 635 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Six Sigma Software Quality Improvement by : Vic Nanda

Download or read book Six Sigma Software Quality Improvement written by Vic Nanda and published by McGraw Hill Professional. This book was released on 2011-03-08 with total page 635 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proven techniques for improving software and process quality with Six Sigma This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement. The success stories reveal how: Motorola minimized business risk before changing business-critical applications TCS improved fraud detection for a global bank Infosys improved software development productivity for a large multinational bank IBM reduced help desk escalations and overhead activities EMC improved development productivity Motorola realized significant cost avoidance by streamlining processes and project documentation Xerox achieved high-speed product development Seagate reduced application downtime and improved availability to 99.99% Cisco successfully reinvented its Six Sigma program Convergys injected Six Sigma into the company's DNA Thomson Reuters' Six Sigma program gathered significant momentum in a short time Six Sigma was successfully applied in many other projects for defect reduction, cycle time reduction, productivity improvement, and more

Six Sigma for Everyone

Author : George Eckes
Publisher : John Wiley & Sons
ISBN 13 : 0471433608
Total Pages : 144 pages
Book Rating : 4.4/5 (714 download)

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Book Synopsis Six Sigma for Everyone by : George Eckes

Download or read book Six Sigma for Everyone written by George Eckes and published by John Wiley & Sons. This book was released on 2003-02-17 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, straightforward guide to Six Sigma for employees in organizations contemplating or implementing Six Sigma From noted Six Sigma consultant and author George Eckes, Six Sigma for Everyone explains the underpinnings of the revolutionary quality assurance methodology, offers in-depth examples, and outlines the impact and desired end result of implementation. Whereas, most Six Sigma books are written for executives and practitioners of Six Sigma and tend to be overly technical or strategically focused, this book is written specifically for employees of organizations thinking about or already attempting implementation. George Eckes (Superior, CO) is founder, President, and CEO of Eckes & Associates, Inc., a Colorado-based consulting group specializing in results driven by continuous improvement, Six Sigma training and implementation, organizational development, and change management. Among his clients in the United States, Asia, Europe, and Mexico are Volvo Trucks North America, Honeywell, Wells Fargo, and General Electric. He is also the author of Six Sigma Team Dynamics (Wiley: 0-471-22277-1), Making Six Sigma Last (Wiley: 0-471-41548-0), and The Six Sigma Revolution (Wiley: 0-471-38822-X).

Six Sigma for IT Management

Author : itSMF the IT Service Management Forum
Publisher : Van Haren
ISBN 13 : 9077212302
Total Pages : 189 pages
Book Rating : 4.0/5 (772 download)

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Book Synopsis Six Sigma for IT Management by : itSMF the IT Service Management Forum

Download or read book Six Sigma for IT Management written by itSMF the IT Service Management Forum and published by Van Haren. This book was released on 2006-07-13 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first book to provide a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organisations. Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events, or activities. Six Sigma measures every step of the process by breaking apart the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links, and then upgrading the capability of the process. It is only by taking these steps that a business can raise the ‘high-water mark’ of its performance. IT is now a fundamental part of business and business processes; this book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes. ITIL defines the ‘what’ of Service Management; Six Sigma defines the "how" process improvement; together they are a perfect fit of improving the quality of IT service delivery and support. The Six Sigma approach also provides measures of process outcomes, and prescribes a consistent approach in how to use these metrics.

The Six Sigma Revolution

Author : George Eckes
Publisher : John Wiley & Sons
ISBN 13 : 0471436801
Total Pages : 288 pages
Book Rating : 4.4/5 (714 download)

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Book Synopsis The Six Sigma Revolution by : George Eckes

Download or read book The Six Sigma Revolution written by George Eckes and published by John Wiley & Sons. This book was released on 2002-03-14 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Applying this revolutionary management strategy to drive positivechange in an organization Currently exploding onto the American business scene, the Six Sigmamethodology fuels improved effectiveness and efficiency in anorganization; according to General Electric's Jack Welch, it's the"most important initiative [they] have ever undertaken." Written bythe consultant to GE Capital who helped implement Six Sigma at GEand GE's General Manager of e-Commerce, Making Six Sigma Lastoffers businesses the tools they need to make Six Sigma work forthem--and cultivate long-lasting, positive results. Successful SixSigma occurs when the technical and cultural components of changebalance in an organization; this timely, comprehensive book isdevoted to the cultural component of implementing Six Sigma,explaining how to manage it to maintain that balance. The authorsaddress how to create the need for Six Sigma; diagnose the fourtypes of resistance to Six Sigma and how to overcome them; managethe systems and structures; and lead a Six Sigma initiative. Thisbook applies the Six Sigma approach to business operations acrossthe organization--unlike other titles that focus on productdevelopment. Plus, it provides strategies, tactics, and tools toimprove profitability by centering on the relationship betweenproduct defects and product yields, reliability, costs, cycle time,and schedule. George Eckes (Superior, CO) is the founder and principal consultantfor Eckes & Associates. His clients include GE Capital, Pfizer,Westin, Honeywell, and Volvo. Eckes has published numerous paperson the topic of performance improvement and is the author of TheSix Sigma Revolution: How General Electric and Others TurnedProcess into Profits (0-471-38822-X) (Wiley).