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Better Service And Communication
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Book Synopsis Better Communication for Better Care by : Kenneth H. Cohn
Download or read book Better Communication for Better Care written by Kenneth H. Cohn and published by Executive Essentials Book. This book was released on 2005 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you are like most healthcare professionals, you have first-hand experience of the culture clashes that can occur between physicians and administrators. Better Communication for Better Care provides fresh tools and ideas for overcoming the training, outlook, and culture issues that have plagued physician-administrator relationships. Conflict is inevitable in rapidly changing environments. This book will help you rise above frustrations by using open and productive communication. It presents practical strategies for making dialogue a high priority and working closely together toward a common purpose.
Book Synopsis The Communication Book: 44 Ideas for Better Conversations Every Day by : Mikael Krogerus
Download or read book The Communication Book: 44 Ideas for Better Conversations Every Day written by Mikael Krogerus and published by W. W. Norton & Company. This book was released on 2020-02-04 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mikael Krogerus and Roman Tschäppeler have tested the 44 most important communication theories and distilled them in book form, alongside clear and entertaining illustrations. • Want better conversations? Ask open-ended questions that have no right or wrong answers—make your partner feel brilliant. • Want better meetings? Ban smartphones, use a timer, and make everyone stand up. • Want better business deals? Focus on the thing, rather than the person; on similarities, rather than differences; and on good outcomes, rather than perfect ones. Whether you want to present ideas more clearly, improve your small talk, or master the art of introspection, The Communication Book delivers, fusing theoretical knowledge and practical advice in a small but mighty package. With sections on work, the self, relationships and language, this book is indispensable for anyone who wants to improve what they say, and how they say it.
Book Synopsis Library Security by : Steve Albrecht
Download or read book Library Security written by Steve Albrecht and published by American Library Association. This book was released on 2015-05-27 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and moreThe elements of an effective Code of Conduct and how to enforce itTips on how to manage internet usage to minimize potential problemsHow to align with patrons and use language that defuses the conflictForming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resourcesHow to know when it’s time to call the police, plus ideas for increasing law enforcement supportWays to make the library more secure through changes to facilitiesThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.
Book Synopsis U.S. Postal Service better guidance is needed to improve communication should anthrax contamination occur in the future. by :
Download or read book U.S. Postal Service better guidance is needed to improve communication should anthrax contamination occur in the future. written by and published by DIANE Publishing. This book was released on 2004 with total page 61 pages. Available in PDF, EPUB and Kindle. Book excerpt: In September and October 2001, at least four letters containing anthrax spores were mailed to news media personnel and two U.S. Senators, leading to the first cases of bioterrorism-related anthrax in the United States. The contaminated letters, which were delivered through the U.S. mail system, caused 22 cases of anthrax, 5 of them fatal. Nine postal employees associated with two postal facilities that processed the letters -- Trenton in New Jersey and Brentwood in Washington, D.C. -- contracted anthrax and two Brentwood employees died. The U.S. Postal Service closed Trenton and Brentwood, but other contaminated postal facilities remained open. GAO's review covers Trenton, Brentwood, and three of these other facilities. As requested, this report describes the following: (1) the factors considered in deciding whether to close the five facilities, (2) the information communicated to postal employees about health risks and the extent of the facilities' contamination, and (3) how lessons learned from the response to the contamination could be used in future situations. GAO is making recommendations to help ensure that the Postal Service has comprehensive, clear, accurate, and up-to-date guidance for any future anthrax response. The Postal Service indicated that it had taken or would take action on GAO's recommendations.
Book Synopsis Communication Rx: Transforming Healthcare Through Relationship-Centered Communication by : Calvin L. Chou
Download or read book Communication Rx: Transforming Healthcare Through Relationship-Centered Communication written by Calvin L. Chou and published by McGraw Hill Professional. This book was released on 2017-10-06 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: A proven prescription for effective communication that will empower health professionals to deliver the highest quality care―from the Academy of Communication in Healthcare Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren’t enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships—between patients and providers, as well as among providers—at the center of care. Now, for the first time, ACH’s proven and effective methodology is detailed in this invaluable step-by-step guide. You’ll learn communication skills that will enable you to: * Provide more accurate diagnoses and effective treatments—and improve patient outcomes * Boost patient adherence and lower hospital readmission rates * Make fewer errors and reduce malpractice risks * Increase patient satisfaction and build teamwork among providers * Further develop your communication skill set—and help others do the same In this practical—and potentially life-saving—volume, you’ll discover special sections on teamwork, coaching, shared decision-making, feedback, conflict engagement, diversity, and communicating through hierarchy. The book also provides institutional initiatives to help you implement change in your organization and outlines a field-tested blueprint for healthier communication across the entire industry. To create effective communication and meaningful connections in healthcare, trust ACH. Communication is literally its middle name.
Book Synopsis Better Your Communication Skills by : Arvind Shah
Download or read book Better Your Communication Skills written by Arvind Shah and published by Prabhat Prakashan. This book was released on 2024-06-01 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Refine and elevate your communication skills with Arvind Shah's insightful guide, "Better Your Communication Skills." Whether you're seeking to improve your professional interactions, enhance your personal relationships, or simply become a more effective communicator, this comprehensive resource is your roadmap to success. As you delve into the intricacies of effective communication, you'll uncover the essential principles that underpin successful interactions. But amidst the wealth of knowledge, a question emerges: What sets exceptional communicators apart, and how can you cultivate these qualities within yourself? Experience the transformative impact of Shah's practical advice and actionable strategies as he guides you through the art and science of communication. Each chapter is filled with insightful tips, real-life examples, and interactive exercises designed to help you master the nuances of verbal and nonverbal communication. But beyond the techniques lies a deeper truth: Effective communication is not just about conveying information—it's about building connections, fostering understanding, and inspiring action. Prepare to unlock the full potential of your communication skills with "Better Your Communication Skills." Whether you're navigating difficult conversations, delivering impactful presentations, or simply seeking to connect more authentically with others, Shah's guide provides the tools and strategies you need to succeed. Indulge in the richness of human interaction as you explore the art of listening, the power of empathy, and the importance of body language. Through Shah's expert guidance, you'll develop the confidence and finesse to navigate any communication challenge with ease. Are you ready to take your communication skills to the next level? Dive into "Better Your Communication Skills" now and embark on a transformative journey towards becoming a more articulate, persuasive, and influential communicator. Don't miss your chance to enhance your communication prowess. Order your copy today and unlock the secrets to mastering the art of effective communication with Arvind Shah as your trusted guide. ```
Book Synopsis Why Don't We Listen Better? by : Jim Petersen
Download or read book Why Don't We Listen Better? written by Jim Petersen and published by James C. Petersen. This book was released on 2007 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: With a light touch and sensible techniques, Dr. Jim Petersen distills years of counseling and pastoral ministry into an informal volume loaded with practical tips, examples and techniques to practice. His book highlights our culture’s courtroom-like communication that often puts people at odds with each other. Most people think they listen well but don’t and folks walk away unheard, misunderstood and disconnected. Readers will chuckle in recognition at the tongue-in-cheek but spot-on “flat-brain” theory of emotions. It shows how and why we get upset and confused in tense situations and what to do about it. It lays the practical groundwork to better manage emotionally loaded situations. This book shows communication that works and is equally appropriate for professionals, such as pastors and therapists and for the general public. The ingenious Talker-Listener Card gives a taking-turn method to end arguing as we know it. It works for couples, business relationships, church listening programs, counselors, group discussions and the family dinner table listening game. Thirty listening techniques will help the reader immediately begin to turn enemies into friends, poor relationships into decent ones and good relationships into better ones. These accessible skills are being used in pastoral counseling classes, counseling offices, church staffs, professional offices, on dates, in corporate board rooms and at kitchen tables around the country .
Download or read book 100% written by and published by . This book was released on 1915 with total page 690 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Beyond "Hello" written by Jeannie Davis and published by Now Hear This. This book was released on 1999 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beyond Hello won first place in the Business Category of the Colorado Independent Publishers Association (CIPA) Annual Book Awards. And has appeared on the Tattered Cover (Denver, CO) Bookstore's Top 10 Best Selling Business Books List several times.The book's tone is conversational, allowing readers to focus on painting a positive self-portrait. It includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line. Each chapter offers value-added tips to help improve rapport-building skills, enhance customer interaction and retain and strengthen relationships through excellent customer service. This comprehensive and well-written tutorial will help you improve every telephone interaction you have with your valued customers.
Book Synopsis The Customer Communication Formula by : Charlotte Purvis
Download or read book The Customer Communication Formula written by Charlotte Purvis and published by Write Way Publishing Company. This book was released on 2020-12-11 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Tried, True, and Tested Formula to Increase Customer Satisfaction and Boost Your Brand One conversation with a client changed everything for the author, Charlotte Purvis: "We do not want the people answering the phones to sound like they are just sitting around at home talking to their family and friends." That statement was the catalyst for Charlotte Purvis to develop the 3-F Customer Communication Formula. Friendly + Formal + Focused = Customer Service Success This Formula helped her clients create an environment where Customer Service Professionals (CSPs) spoke in a manner that customers would know they were contacting a Best-in-Class Contact Center, instead of someone sitting at home chatting on the phone with their family and friends. That conversation with the client was over 20 years ago, and since then Charlotte Purvis has coached and trained hundreds of Customer Service Professionals using her 3-F Customer Service Formula. As a result, literally millions of customers have benefited from the service they've received based on this formula. "Customer Service Professionals" include advisors, agents, consultants, assistants, specialists, representatives, coordinators, sales enrollment specialists, and basically anyone who communicates with customers. In a world that is becoming increasingly more competitive, when anyone can start a business with a website and a product idea, and when more customers are buying online than ever before, outstanding customer service will set you apart from your competition. There is no question that investing in improving your customer service will pay dividends in the long term. This book is for Customer Service Professionals, Corporate Leaders, Small Business Owners, Faith Community Leaders, Managers, Supervisors, Trainers, Coaches, Subject Matter Experts, Government Agencies, Non-profit Organizations, and anyone interested in customer communication and customer service success. Here's some of what you will discover in this book: Three key words that Customer Service Professionals and Leaders need to know-and that have been successfully used to assist millions of customers. The Three Phases of Customer Interactions-Connection, Conversation, and Closure-and how to apply the 3-F Formula to each phase. How to speak the language of customer service, manage challenging situations, and offer each customer an excellent experience. 10 Statements Every Organization Needs in order to develop a custom approach to Customer Service. How to provide Extreme Customer Service, especially during a global crisis. Success Stories about how the 3-F Customer Communication Formula has helped clients reach and exceed their customer service goals. The Charlotte Purvis Story about how she took lessons learned in her beloved Tuscaloosa, Alabama, and from her years of client engagements to develop a formula that not only benefits customers but also helps her clients advance in their personal and professional lives. And More! This book is really two books in one. Part 1 is for Customer Service Professionals (CSPs) and part 2 is for Customer Service Leaders. Lots of CSPs move on to roles of additional leadership and this book prepares them for that next level. If you're ready to start looking at the world through the eyes of your customers and take your business to the next level by delivering the best-in-class customer service, then click the BUY NOW button and let's take this journey together.
Book Synopsis Report by : Commonwealth Shipping Committee
Download or read book Report written by Commonwealth Shipping Committee and published by . This book was released on 1910 with total page 892 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Feedback Toolkit written by Rick Maurer and published by CRC Press. This book was released on 2011-01-14 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides expert guidance on using feedback as a performance improvement tool. It includes many simple tools readers can use to improve feedback in their work unit. The book suggests that feedback works best when the giver and receiver realize that they are in a dance together.
Book Synopsis The Compassionate Geek by : Don R. Crawley
Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
Book Synopsis Communicate Like a True Leader by : Quentin James Schultze
Download or read book Communicate Like a True Leader written by Quentin James Schultze and published by . This book was released on 2017-09 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inspired by leadership expert Robert K. Greenleaf, Schultze recommends that in our communication we seek above all to wisely serve others--not to merely perform well or be "effective," but serve.
Book Synopsis Improve Your Communication Skills by : Alan Barker
Download or read book Improve Your Communication Skills written by Alan Barker and published by Kogan Page Publishers. This book was released on 2022-07-03 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: Better communication skills will have a direct impact on your career development. Improve Your Communication Skills is your practical guide to effective communication in business. This fully updated 6th edition now features a handy self-assessment tool to help you profile your own preferred communication style, even more practical exercises, useful checklists and top tips, as well as content on influencing others and managing difficult conversations. This book provides vital guidance on improving your conversations, building rapport, giving effective presentations, writing excellent reports and networking successfully. With the help of Improve Your Communication Skills, you will be able to get your message across - every time. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.
Book Synopsis Reduce Risk and Improve Security on IBM Mainframes: Volume 2 Mainframe Communication and Networking Security by : Axel Buecker
Download or read book Reduce Risk and Improve Security on IBM Mainframes: Volume 2 Mainframe Communication and Networking Security written by Axel Buecker and published by IBM Redbooks. This book was released on 2015-09-25 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: This IBM® Redbooks® publication documents the strength and value of the IBM security strategy with IBM z Systems hardware and software (referred to in this book by the previous product name, IBM System z®). In an age of increasing security consciousness and more dangerous and advanced persistent threats, System z provides the capabilities to address today's business security challenges. This book explores how System z hardware is designed to provide integrity, process isolation, and cryptographic capability to help address security requirements. We highlight the features of IBM z/OS® and other operating systems that offer a variety of customizable security elements. We also describe z/OS and other operating systems and additional software that use the building blocks of System z hardware to meet business security needs. We explore these from the perspective of an enterprise security architect and how a modern mainframe must fit into an enterprise security architecture. This book is part of a three-volume series that focuses on guiding principles for optimized mainframe security configuration within a holistic enterprise security architecture. The intended audience includes enterprise security architects, planners, and managers who are interested in exploring how the security design and features of the System z platform, the z/OS operating system, and associated software address current issues, such as data encryption, authentication, authorization, network security, auditing, ease of security administration, and monitoring.
Book Synopsis The 7 Effective Communication Skills by : Gabriel Angelo
Download or read book The 7 Effective Communication Skills written by Gabriel Angelo and published by Seisnama. This book was released on with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: How Do You Communicate More Effectively! * Do you have a hard time communicating your ideas and getting your message across? * Do you wish to handle difficult people and situation better and quickly resolve conflicts? * Do you find yourself not taken seriously and getting the respect you deserve from friends, families, coworkers, and boss? * Do you want to be a better influencer and have more persuasion power as an authority figure? * Do you want to get along better with people and have them like you to get more fun and joy out of life? More often than not, people don't pay much attention to communication because they feel that it is something that they can do easily. It does not mean that just because you know how to talk, you already know how to be a good communicator. You need communication in school, work and even in relationships on a day-to-day basis. It is important to know the proper ways to communicate effectively! Within This Book... Are the essential skills you need that will help you become enticing and influential to each person you meet. Through the speech and gesture exercises that you have to do, you will become someone that people would look up to and want to be. You will be a truly effective speaker that people will want to get close to. Imagine all the possibilities when you are exceptionally great at communicating with the people around you... That's what "The 7 Effective Communication Skills" will do for you and much more!
