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A Study On Customers Attitude And Perception Towards Banking Services
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Book Synopsis A Study On Customers Attitude And Perception Towards Banking Services by : Dr.C.Suresh
Download or read book A Study On Customers Attitude And Perception Towards Banking Services written by Dr.C.Suresh and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Banking Sector Liberalization in India by : Christian Roland
Download or read book Banking Sector Liberalization in India written by Christian Roland and published by Springer Science & Business Media. This book was released on 2007-10-25 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: This fascinating and timely work explores in detail the changes in the Indian banking sector over the last 20 years, and puts them into a comparative perspective with the Chinese banking sector. For this purpose, the author develops a detailed indicator-based framework for assessing the liberalization of a banking sector along various process steps based on financial liberalization and transformation studies. The key finding is that while liberalization has improved the sectoral performance, it has so far had no effect on the macro level.
Book Synopsis Service Quality and Customer Satisfaction in Private and Public Sector Banks in Kerala: A Comparative Study by : Laly Antoney
Download or read book Service Quality and Customer Satisfaction in Private and Public Sector Banks in Kerala: A Comparative Study written by Laly Antoney and published by Prem Jose. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality and satisfaction are the key indicators of corporate competitiveness. Measurement of customer satisfaction based on the service quality is to be done independently and objectively to establish baseline for improvements in service delivery. Assessing customer satisfaction periodically allows bank management and policy makers to identify customers’ needs, expectations, perception and the perception- expectation gaps. The current study covers a comparative analysis of service quality and customer satisfaction among the customers of public and private sector commercial banks in Kerala. The research questions that are addressed in this study are on expectations and perceptions of retail customers from their preferred banks, relationship between service quality and customer satisfaction and the difference between the satisfaction level among private and public- sector banks in Kerala. In order to answer the above research questions, the problem is stated as “Service Quality and Customer Satisfaction- a Comparative Study between Public Sector and Private Sector Banks of Kerala.” A descriptive and analytical research was carried out by collecting responses from customers of three prominent banks from private and public sector each. This was done through an online structured questionnaire based on SERVQUAL model during July 2015 to July 2016, prior to SBI consolidation. Primary data is analysed using SPSS (V.21). Kolmogorov- Smirnov Test for the Normality is used to ensure normality of data distribution, Cronbach Alpha coefficient is used to measure reliability and validity is tested with the panel of experts. Mean, S.D. percentage, cross tabulation are used for descriptive and univariate analysis. Structural Equation Modelling, Confirmatory Factor Analysis and regression path analysis are used to conduct inferential and multivariate analysis. Z-test, Independent T-Test, Chi-Square, ANOVA Pearson Correlation, and post hoc tests are used for testing of hypothesis and comparative analysis. Modelling is done using Structural Equation Modelling approach and Path Analysis. The study reveals that the antecedents of customer satisfaction of retail banking customers of Kerala are reliability, assurance, empathy and tangibles. Responsiveness dimension do not affect customer satisfaction of banks in Kerala. There exists a gap between expected service quality and perceived service quality. Study reveals that there is significant positive correlation between service quality and customer satisfaction in the retail commercial banking services in Kerala. The level of customer satisfaction in public sector banks and private sector banks are not significantly different but same. Similarly, it is also found that, there is no significant difference in the customer satisfaction between sample banks like State Bank of India, State Bank of Travancore, Canara Bank, from public sector and Federal bank, South Indian bank and ICICI bank from private sector.
Author :St martin Institute of Business Management Publisher :Archers & Elevators Publishing House ISBN 13 :9386501015 Total Pages : pages Book Rating :4.3/5 (865 download)
Book Synopsis Paradigm shifts in Business Delivery Innovative Management Practices by : St martin Institute of Business Management
Download or read book Paradigm shifts in Business Delivery Innovative Management Practices written by St martin Institute of Business Management and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Contemporary Issues in Management Research by : Jawahar. P. David
Download or read book Contemporary Issues in Management Research written by Jawahar. P. David and published by Excel Books India. This book was released on 2009 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Internet of Things and Its Applications by : Sachi Nandan Mohanty
Download or read book Internet of Things and Its Applications written by Sachi Nandan Mohanty and published by Springer Nature. This book was released on 2021-11-25 with total page 562 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a holistic approach to the Internet of Things (IoT) model, covering both the technologies and their applications, focusing on uniquely identifiable objects and their virtual representations in an Internet-like structure. The authors add to the rapid growth in research on IoT communications and networks, confirming the scalability and broad reach of the core concepts. The book is filled with examples of innovative applications and real-world case studies. The authors also address the business, social, and legal aspects of the Internet of Things and explore the critical topics of security and privacy and their challenges for both individuals and organizations. The contributions are from international experts in academia, industry, and research.
Book Synopsis Implications of Social Media Use in Personal and Professional Settings by : Benson, Vladlena
Download or read book Implications of Social Media Use in Personal and Professional Settings written by Benson, Vladlena and published by IGI Global. This book was released on 2014-12-31 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social technology is quickly becoming a vital tool in our personal, educational, and professional lives. However, while social networking helps the world stay connected, its use must be further examined in order to determine any possible pitfalls associated with the use of this technology. Implications of Social Media Use in Personal and Professional Settings investigates the paradoxical nature of social networking in our personal lives and in the workplace. Highlighting emergent research and psychological impacts, this publication is an indispensable reference source for academics, researchers, and professionals interested in the application of social media, as well as the positive aspects and detrimental effects of the usage of these technologies.
Author :Management Association, Information Resources Publisher :IGI Global ISBN 13 :1466686154 Total Pages :2298 pages Book Rating :4.4/5 (666 download)
Book Synopsis Social Media and Networking: Concepts, Methodologies, Tools, and Applications by : Management Association, Information Resources
Download or read book Social Media and Networking: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2015-07-31 with total page 2298 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the digital era, users from around the world are constantly connected over a global network, where they have the ability to connect, share, and collaborate like never before. To make the most of this new environment, researchers and software developers must understand users’ needs and expectations. Social Media and Networking: Concepts, Methodologies, Tools, and Applications explores the burgeoning global community made possible by Web 2.0 technologies and a universal, interconnected society. With four volumes of chapters related to digital media, online engagement, and virtual environments, this multi-volume reference is an essential source for software developers, web designers, researchers, students, and IT specialists interested in the growing field of digital media and engagement. This four-volume reference includes various chapters covering topics related to Web 2.0, e-governance, social media activism, internet privacy, digital and virtual communities, e-business, customer relationship management, and more.
Book Synopsis NOURISHING INDIAN ECONOMY THROUGH BANKING SECTOR Volume - I by : Dr.S.Nazeer Khan
Download or read book NOURISHING INDIAN ECONOMY THROUGH BANKING SECTOR Volume - I written by Dr.S.Nazeer Khan and published by Archers & Elevators Publishing House. This book was released on with total page 476 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Global Applications of the Internet of Things in Digital Marketing by : Naim, Arshi
Download or read book Global Applications of the Internet of Things in Digital Marketing written by Naim, Arshi and published by IGI Global. This book was released on 2023-05-23 with total page 433 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s modern world, it is essential for businesses to remain competitive and up to date on the latest technology that can support their processes. The use of the internet of things (IoT) in marketing, particularly in digital marketing, is an evolving field that requires further study to better understand its potential. Global Applications of the Internet of Things in Digital Marketing focuses on the applications of IoT in customizing content and developing a data-based marketing framework that helps marketers create different experiences in bridging the digital and physical world, develop a closer connection with the consumers, and provide highly contextual and tailored messages to consumers. Covering key topics such as brand image, social media, and website development, this premier reference source is ideal for business owners, managers, marketers, researchers, scholars, academicians, practitioners, instructors, and students.
Author :Management Association, Information Resources Publisher :IGI Global ISBN 13 :1799886034 Total Pages :671 pages Book Rating :4.7/5 (998 download)
Book Synopsis Research Anthology on Concepts, Applications, and Challenges of FinTech by : Management Association, Information Resources
Download or read book Research Anthology on Concepts, Applications, and Challenges of FinTech written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-02-05 with total page 671 pages. Available in PDF, EPUB and Kindle. Book excerpt: FinTech, an abbreviated term for financial technology, is a digital revolution changing the way banking and financial services are being used both by individuals and businesses. As these changes continue to take place, the financial industry is focused on technological innovation and feeding into this digital revolution to better serve consumers who are looking for easier ways to invest, transfer money, use banking services, and more. FinTech is increasing accessibility to financial services, automating these services, expanding financial options, and enabling online payments and banking. While the benefits are being continually seen and this technology is becoming more widely accepted, there are still challenges facing the technology that include security concerns. To understand FinTech and its role in society, both the benefits and challenges must be reviewed and discussed for a holistic view on the digital innovations changing the face of the financial industry. The Research Anthology on Concepts, Applications, and Challenges of FinTech covers the latest technologies in FinTech with a comprehensive view of the impact on the industry, where these technologies are implemented, how they are improving financial services, and the security applications and challenges being faced. The chapters cover the options FinTech has unlocked, such as mobile banking and virtual transactions, while also focusing on the workings of the technology itself and security applications, such as blockchain and cryptocurrency. This book is a valuable reference tool for accountants, bankers, financial planners, financial analysts, business managers, economists, computer scientists, academicians, researchers, financial professionals, and students.
Book Synopsis PERFORMANCE OF COMMERCIAL BANKS IN GOA by : Dr. Sukhaji G. Naik
Download or read book PERFORMANCE OF COMMERCIAL BANKS IN GOA written by Dr. Sukhaji G. Naik and published by Lulu.com. This book was released on with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Handbook of Research on Integrating Social Media into Strategic Marketing by : Hajli, Nick
Download or read book Handbook of Research on Integrating Social Media into Strategic Marketing written by Hajli, Nick and published by IGI Global. This book was released on 2015-04-30 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt: To survive in today’s competitive business environment, marketing professionals must look to develop innovative methods of reaching their customers and stakeholders. Web 2.0 provides a useful tool in developing the relationships between business and consumer. The Handbook of Research on Integrating Social Media into Strategic Marketing explores the use of social networking and other online media in marketing communications, including both best practices and common pitfalls to provide comprehensive coverage of the topic. This book is intended for marketing professionals, business managers, and anyone interested in how social media fits into today’s marketing environments.
Book Synopsis Advances in Emerging Financial Technology and Digital Money by : Yassine Maleh
Download or read book Advances in Emerging Financial Technology and Digital Money written by Yassine Maleh and published by CRC Press. This book was released on 2024-03-29 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: The financial sector is witnessing rapid technological innovations, leading to the emergence of Fintech (financial technologies), revolutionizing national and international financial landscapes. Fintech is expanding and enhancing financial products and services, making them more accessible and affordable while transforming customer relationships, payment methods, financing, and transfers. Advances in Emerging Financial Technology and Digital Money provides a platform for collective reflection, bringing together institutions, policymakers, digital and financial service providers, professionals, and academics from various disciplines. The aim is to clarify the challenges, opportunities, and socio-economic impacts of innovations in finance and technology on citizens and businesses in Morocco, Africa, and worldwide. This comprehensive collection offers valuable insights into the current state and prospects of financial technology and digital money. This book covers all the essential topics, including: AI and Machine Learning in Fintech and Beyond Financial Inclusion, Literacy, and Behavior Fintech Ecosystems, Collaboration, and Analysis Blockchain, Security, and Sustainability Fintech Innovations and Applications In this new book, the authors share their experiences to provide a comprehensive and well‐researched overview of the technologies and concepts that will transform the banking industry as we know it. It aspires to be a useful reference for executive managers, CIOs, Fintech professionals, and researchers interested in exploring and implementing an efficient Fintech strategy. The book also presents selected papers from International Fintech Congress (IFC 2022).
Book Synopsis Business Analytics and Cyber Security Management in Organizations by : Rajagopal,
Download or read book Business Analytics and Cyber Security Management in Organizations written by Rajagopal, and published by IGI Global. This book was released on 2016-11-17 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: Traditional marketing techniques have become outdated by the emergence of the internet, and for companies to survive in the new technological marketplace, they must adopt digital marketing and business analytics practices. Unfortunately, with the benefits of improved storage and flow of information comes the risk of cyber-attack. Business Analytics and Cyber Security Management in Organizations compiles innovative research from international professionals discussing the opportunities and challenges of the new era of online business. Outlining updated discourse for business analytics techniques, strategies for data storage, and encryption in emerging markets, this book is ideal for business professionals, practicing managers, and students of business.
Book Synopsis E-Banking Management: Issues, Solutions, and Strategies by : Shah, Mahmood
Download or read book E-Banking Management: Issues, Solutions, and Strategies written by Shah, Mahmood and published by IGI Global. This book was released on 2009-05-31 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book focuses on human, operational, managerial, and strategic organizational issues in e-banking"--Provided by publisher.
Author :Dr Rohit P Shabran and Mr kishan Tiwari Publisher :Booksclinic Publishing ISBN 13 :9355351453 Total Pages :113 pages Book Rating :4.3/5 (553 download)
Book Synopsis Consumer Attitude and Perception towards Online Transactions by : Dr Rohit P Shabran and Mr kishan Tiwari
Download or read book Consumer Attitude and Perception towards Online Transactions written by Dr Rohit P Shabran and Mr kishan Tiwari and published by Booksclinic Publishing. This book was released on 2022-02-17 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Is a Academic General Book By Author Dr. Rohit P Shabran and Mr. kishan Tiwari
