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A Relational View On It Outsourcing
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Book Synopsis A Relational View on IT Outsourcing by : Stefan Blumenberg
Download or read book A Relational View on IT Outsourcing written by Stefan Blumenberg and published by ibidem-Verlag / ibidem Press. This book was released on 2012-07-24 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sound contracts are an obvious necessity for an IT outsourcing relationship, but they are by far not the only prerequisite for achieving a truly successful relationship. Companies that establish successful outsourcing implement active relationship management in order to reach a good relationship quality. However, relationship quality as a central concept in IT outsourcing governance has not been thoroughly analyzed and applied yet, neither in scientific literature nor in practice. Stefan Blumenberg addresses these shortcomings and shows how relationship quality can be measured as a seven-dimensional construct and which are the crucial factors that are required to achieve high-quality relationships. Based on a case study series with 18 banks and their respective IT service providers in Germany, Blumenberg demonstrates that knowledge transfer mechanisms strongly influence relationship quality. Banks with clearly defined contact structures (e.g. retained organizations) and knowledge transfer mechanisms for exchanging implicit and explicit knowledge (e.g. trainings, job rotation) exhibit a good relationship quality and, as a result, achieve a successful outsourcing relationship.
Book Synopsis Governing IT Outsourcing Relationships: The Roles of Contract, Control, and Relational Norms by : Daniel Kuhlmann
Download or read book Governing IT Outsourcing Relationships: The Roles of Contract, Control, and Relational Norms written by Daniel Kuhlmann and published by Diplomica Verlag. This book was released on 2012-08 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This study adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes that jointly influence the relationship. One in-depth case study has been conducted in order to provide first empirical evidence and to gain deeper insights into the dynamics of relationship governance. The proposed model could be confirmed in general, revealing the following insights: first, contractual and relational governance modes determine the rules that govern the relationship while control is used to execute and enforce specified rules. All three jointly influence the state of the relationship. Second, relational norms have only been observed at an individual level and not at an organizational one. Third, formal control modes have been used to execute and enforce relational norms. This finding contradicts current control theory. Fourth, while contractual and relational governance are seen as complementary and equally important, relational norms have been left completely unmanaged in the observed organization due to a lack of adequate approaches. These results are discussed in detail to outline opportunities for further research.
Book Synopsis The Interaction of Contract, Control, and Relational Norms as Governance Mechanisms in IS Outsourcing Relationships by : Daniel Kuhlmann
Download or read book The Interaction of Contract, Control, and Relational Norms as Governance Mechanisms in IS Outsourcing Relationships written by Daniel Kuhlmann and published by Diplomarbeiten Agentur. This book was released on 2012-02-07 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inhaltsangabe:Abstract: The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This thesis adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes that jointly influence the relationship. One in-depth case study has been conducted in order to provide first empirical evidence and to gain deeper insights into the dynamics of relationship governance. The proposed model could be confirmed in general, revealing the following insights: first, contractual and relational governance modes determine the rules that govern the relationship while control is used to execute and enforce specified rules. All three jointly influence the state of the relationship. Second, relational norms have only been observed at an individual level and not at an organizational one. Third, formal control modes have been used to execute and enforce relational norms. This finding contradicts current control theory. Fourth, while contractual and relational governance are seen as complementary and equally important, relational norms have been left completely unmanaged in the observed organization due to a lack of adequate approaches. These results are discussed in detail to outline opportunities for further research. Inhaltsverzeichnis:Table of Contents: List of Figuresv List of Tablesvi List of Abbreviationsvii List of Keywordsviii Abstractx 1.Introduction1 1.1Motivation and Objectives1 1.2Structure of the Thesis2 2.Theoretical Foundations3 2.1IS Outsourcing3 2.2IS Outsourcing Relationships5 2.2.1IS Outsourcing Relationships as Inter-Organizational Exchanges5 2.2.2Underlying Challenges of IS Outsourcing Relationships12 2.2.3IS Outsourcing Relationship Governance Modes18 2.2.3.1Contractual Governance21 2.2.3.2Relational Governance25 2.3Control29 2.4IS Outsourcing Success38 3.Research Model and Propositions39 3.1Research Approach39 3.2Research Model42 3.2.1Research Questions, Objectives, and Approaches42 3.2.2Towards an IS Outsourcing Relationship Framework43 3.2.3Description of the Research Model47 3.2.4Summary of [...]
Book Synopsis Designing Outsourcing Relations in Knowledge Intensive Business Services by : Hendrik Kohleick
Download or read book Designing Outsourcing Relations in Knowledge Intensive Business Services written by Hendrik Kohleick and published by Kölner Wissenschaftsverlag. This book was released on 2008 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Elgar Encyclopedia of Services by : Faïz Gallouj
Download or read book Elgar Encyclopedia of Services written by Faïz Gallouj and published by Edward Elgar Publishing. This book was released on 2023-01-17 with total page 755 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the main source of wealth and employment in our contemporary economies, namely services. This title contains one or more Open Access chapters.
Book Synopsis Information Systems Outsourcing by : Rudy Hirschheim
Download or read book Information Systems Outsourcing written by Rudy Hirschheim and published by Springer Science & Business Media. This book was released on 2009-03-24 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: Three years have passed since the second edition of this book was published. The field of IT outsourcing continues to grow in practice as well as in academia and draws further attention in both domains. Aspects of traditional outsourcing (Part II) have remained pronounced but are becoming more mature. While o- sourcing determinants are still important, they are now of less interest to researchers. Relationship management (Chap. 1) and capability management (Chap. 2) continue to be of interest; so too are outsourcing outcomes (Chap. 3) and, as a new focus, innovation aspects (Chap. 4). These are motivating more and more research activities, complementing the lifecycle of traditional o- sourcing. We note significant growth in the field of IT offshoring (Part II). In our third edition, we offer research results on offshoring patterns and trends (Chap. 5), the crucial aspect of knowledge sharing (Chap. 6), vibrant examples for offshoring dynamics (Chap. 7), and some new contributions on the deter- nants of offshoring success (Chap. 8). The last part of our book investigates the field of business process outsourcing (Part III). In this section, issues such as standardization, process outsourcing to India and deinstitutionalization patterns in the health-care sector are presented. Given these new subjects, we believe that Enduring Themes, Global Challenges, and Process Opportunities is an appropriate subtitle for this third edition of the monograph. Again, we have thoughtfully compiled contem- rary outsourcing research as a primer and a platform for scientific discourse.
Book Synopsis The Outsourcing Process by : Ronan McIvor
Download or read book The Outsourcing Process written by Ronan McIvor and published by Cambridge University Press. This book was released on 2005-06-23 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outsourcing has become an increasingly important issue for many organisations. This book provides a framework for an up-to-date understanding of the outsourcing process and the key issues associated with it. It integrates a number of contemporary topics including benchmarking, buyer-supplier relationships, organisational behaviour, competitor analysis, and technology influences. The analysis draws upon both empirical research and real case studies. The author starts by providing guidelines as to when outsourcing is appropriate and what its implications will be, before moving on to explain how outsourcing is implemented. The benefits of both successful outsourcing and the risks and consequences of outsourcing failure are outlined. The book is ideal for use by postgraduate students studying the area of outsourcing. It would also benefit industry managers who are considering outsourcing or who already have outsourcing programmes in place.
Book Synopsis The Dynamics of Global Sourcing: Perspectives and Practices by : Julia Kotlarsky
Download or read book The Dynamics of Global Sourcing: Perspectives and Practices written by Julia Kotlarsky and published by Springer. This book was released on 2012-10-01 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains 13 carefully revised and selected papers from the 6th Workshop on Global Sourcing, held in Courchevel, France, during March 12-15, 2012. They have been selected from 46 submissions and represent both client and supplier perspectives on sourcing of global services. This volume is intended for use by students, academics, and practitioners interested in the outsourcing and offshoring of information technology and business processes. It offers a review of the key topics in outsourcing and offshoring, populated with practical frameworks that serve as a tool-kit for students and managers. The topics discussed combine theoretical and practical insights, and they are extensively illustrated by case studies from client and vendor organizations. Last but not least, the book examines current and future trends in outsourcing and offshoring, paying particular attention to the centrality of innovation in sourcing arragements, and how innovation can be realized in outsourcing.
Book Synopsis IT Outsourcing: Concepts, Methodologies, Tools, and Applications by : St.Amant, Kirk
Download or read book IT Outsourcing: Concepts, Methodologies, Tools, and Applications written by St.Amant, Kirk and published by IGI Global. This book was released on 2009-07-31 with total page 2511 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book covers a wide range of topics involved in the outsourcing of information technology through state-of-the-art collaborations of international field experts"--Provided by publisher.
Book Synopsis Outsourcing and Offshoring of Professional Services: Business Optimization in a Global Economy by : Gupta, Amar
Download or read book Outsourcing and Offshoring of Professional Services: Business Optimization in a Global Economy written by Gupta, Amar and published by IGI Global. This book was released on 2008-03-31 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book discusses the considerations and implications surrounding the outsourcing and offshoring of professional services, such as software development computer-aided design, and healthcare, from multiple global perspectives. This book, offers industry professionals, policymakers, students, and educators with a balance between a broad overview and detailed analysis of offshore outsourcing, would make an invaluable addition to any reference library"--Provided by publisher.
Book Synopsis Purchasing and Supply Chain Management by : Thomas E. Johnsen
Download or read book Purchasing and Supply Chain Management written by Thomas E. Johnsen and published by Routledge. This book was released on 2014-10-24 with total page 443 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the ground-breaking new book for aspiring purchasing and supply chain leaders and anyone with a keen interest in this rapidly evolving field. For too long business has focused on short-term cost advantages through low-cost country sourcing with little regard for the longer-term implications of global sustainability. As the first book to fully address the environmental, social and economic challenges of how companies manage purchasing and supply chains, it aims to inspire the development of current and future purchasing and supply chain leaders. In addition to explaining the basic principles and processes of both purchasing and supply chain management, the book evaluates how to develop strategic and sustainable purchasing and supply chain management. A key message is that purchasing and supply chain management needs to focus on value creation rather than cost cutting. This requires the development of completely new purchasing and supply chain models that involve closed-loop supply structures, supply chain transparency and collaboration with new stakeholders in traditional sourcing and supply chain processes. Aimed at students, educators and practitioners the book integrates sustainability into each chapter as a core element of purchasing and supply chain management. Incorporating case studies from industry into each chapter, the book strikes a balance between theoretical frameworks and guidelines for implementation in practice.
Book Synopsis Best Practice of Outsourcing in Electrical and Electronics Companies in Malaysia (UUM Press) by : Mohamad Ghozali Hassan
Download or read book Best Practice of Outsourcing in Electrical and Electronics Companies in Malaysia (UUM Press) written by Mohamad Ghozali Hassan and published by UUM Press. This book was released on 2015-11-01 with total page 59 pages. Available in PDF, EPUB and Kindle. Book excerpt: The challenges in the business world never stop escalating as today’s customer are more difficult to satisfy, company’s products are easily copied, and technology is changing rapidly. Outsourcing is becoming more popular in today’s business as companies have limited resource to become the best in every business process. However, not all outsourcing are successful. The initial intention to save costs may result in increasing of costs if outsourcing activities are not extensively planned. The intention of this monograph is simple as the writers intend to introduce a good practice of relational-oriented exchange that will lead to better outsourcing performance. It is hope to address issues surrounding customer demand and market competition which is found to affect the relational-oriented exchange and outsourcing success.
Book Synopsis Value Creation from E-Business Models by : Wendy Currie
Download or read book Value Creation from E-Business Models written by Wendy Currie and published by Elsevier. This book was released on 2004-08-21 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: Value Creation from E-Business Models provides a thorough analysis of what constitutes an e-business model. Unlike many e-business books available, this text draws together theoretical and empirical contributions from leading academic scholars in the field of management information systems. Divided into four parts, E-Business Models and Taxonomies; E-Business Markets; E-Business Customer Performance Measurement; and E-Business Vendor Applications and Services, this book is the critical dissection of E-Business that today's academic community needs. * World class academic contributors brought together in one volume * Demonstrates that there are e-business models which create value for customers and vendors alike * Learn from the lessons of the past five years in developing and implementing e-business models
Book Synopsis Global Sourcing of Services by : Shailendra C Jain Palvia
Download or read book Global Sourcing of Services written by Shailendra C Jain Palvia and published by World Scientific. This book was released on 2016-11-01 with total page 724 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are three stages to outsourcing: The first occurred at the dawn of industrial era in the 19th century, where mass production for consumption by many, became the norm and simple domestic means could not meet such demands. With the cost of labor soaring in developed countries, manufacturing of products started moving to countries like China to take advantage of labor arbitrage in the 1900s. This is the second stage of outsourcing. This book addresses issues and challenges in the third stage of outsourcing whose focus is on movement of services at electronic speed, utilizing the Internet platform. The book includes short essay questions, multiple choice questions, mini-cases at the end of most chapters and glossary of terms. It can also serve as a good reference book for practitioners.
Book Synopsis Practices for Network Management by : Jukka Vesalainen
Download or read book Practices for Network Management written by Jukka Vesalainen and published by Springer. This book was released on 2017-02-09 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presenting 17 tools developed through rigorous design science research, this book bridges the relevance gap within network management. In so doing, it proposes a novel system-framework and establishes a path towards a networks-as-practice view on inter-organizational relationships. The systems-framework builds on three institutionalized business practices: Networks-as-coordinated social systems, Networks-as-knowledge-creating platforms, and Networks-as-value-generating entities. Through these tools, Towards Relational Business Practices intends to propose a new managerial praxis and provoke new and improved frameworks and models for network management.
Book Synopsis The New Faces of Organizations in the 21st Century by : Mohammad Ali Sarlak
Download or read book The New Faces of Organizations in the 21st Century written by Mohammad Ali Sarlak and published by NAISIT Publishers. This book was released on 2010 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Safe Performance in a World of Global Networks by : Jean-Christophe Le Coze
Download or read book Safe Performance in a World of Global Networks written by Jean-Christophe Le Coze and published by Springer Nature. This book was released on 2023-11-20 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book provides an analytical and critical outlook, by leading scholars, of the impact of various trends in the quality of collaboration and resulting safety outcomes that arise from the evolution of traditional integrated production within a single firm into a complex web of partnerships and supply chains. In the face of increasing fragmentation within industrial production and the associated rise in the complexity of inter-organizational communication and transaction, this book analyses causal factors such as cost pressures, globalization of demand, increasingly flexible resource allocation and work organization, changes in legal liability and the possibilities afforded by information technology. Various case studies focus on the effects of crossing boundaries between organizations, between different trades and professions and between countries, assessing the effect of variations in regulatory structures and national cultures. Furthermore, they illustrate the wide range of organizational forms to be found in high-hazard industries today and the impact, potential or real, of the variety of forms of partnership on safety and well-being at work. The contributors assess the effect of out-sourcing and of various forms of partnership and governance on safety at work and how they can be made to support the prevention of major accident hazards.
