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25 Reproducible Activities For Customer Service Excellence
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Book Synopsis 25 Reproducible Activities for Customer Service Excellence by : Peter Garber
Download or read book 25 Reproducible Activities for Customer Service Excellence written by Peter Garber and published by Human Resource Development. This book was released on 2005-03 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Training Objectives: Provide opportunities for individuals to try out new skills without cost to either the organization or the individual; Provide training in areas that can only be developed by practice; Obtain feedback from observers to aid personal development; Enable participants to test their skills in a variety of real-life situations; Enable participants to practice in a risk-free environment. Select role-plays to develop skills in each of the five main interview types: Selection; Discipline; Appraisal; Separation; Counseling. Time Guidelines: Each role play takes between 11/2 and 2 ho.
Book Synopsis Leadership Lessons from Professional Football by : Peter Garber
Download or read book Leadership Lessons from Professional Football written by Peter Garber and published by Human Resource Development. This book was released on 2006 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book was written to help leaders use some of the valuable lessons learned from winning teams to help your team become more successful. These 30 lessons remind leaders that a tradition of winning alone won't make them successful. You have to continue a tradition of winning every day, whether you are a professional football team or any other type of organization.
Book Synopsis Leadership Lessons from Dad by : Peter Garber
Download or read book Leadership Lessons from Dad written by Peter Garber and published by Human Resource Development. This book was released on 2006 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recognizing the good advice our fathers gave us is one of the greatest learning experiences leaders can have. Leadership Lessons from Dad was written to help leaders today use some of Dad's wisdom and apply it in the workplace. The book contains 21 ageless lessons that typically take many years to learn and apply to virtually any situation you will face.
Book Synopsis Leadership Lessons from Golf by : Peter Garber
Download or read book Leadership Lessons from Golf written by Peter Garber and published by Human Resource Development. This book was released on 2006 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt: Help leaders explore some of the valuable lessons learned from the game of golf and how they can make the difference between winning and losing in business. The 18 lessons are presented against a backdrop of an 18-hole game of golf with many obstacles and potential hazards. Record your score on the scorecard provided after each hole by answering leadership questions. A final scorecard will summarize your overall performance.
Book Synopsis Leadership Lessons from Mom by : Peter Garber
Download or read book Leadership Lessons from Mom written by Peter Garber and published by Human Resource Development. This book was released on 2006 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's amazing how often Mom's advice fits right into the business world. Leadership Lessons from Mom was written to encapsulate just some of the many leadership lessons learned from our mothers so you can use them to be successful in business and life.
Book Synopsis Cross-Curricular Building Blocks - Grades 5-6 by : Judy A. Johnson
Download or read book Cross-Curricular Building Blocks - Grades 5-6 written by Judy A. Johnson and published by Lorenz Educational Press. This book was released on 2009-09-01 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: This unique selection of articles and non-fiction stories can be used in a wide variety of teaching situations and can be easily integrated into existing classroom studies. Including 12 educationally-based articles and 36 reproducible activities, Cross-Curricular Building Blocks are perfect for a quick break during the day or as complete, comprehensive units. All of the articles and activities in this resource support the National Standards. Article topics include the International Space Station, Chinese New Year, cave paintings, earthquakes, Special Olympics, skin, Statue of Liberty/Eiffel Tower, insects, Pluto, mimicry in nature, rainforests, and Abigail Adams.
Book Synopsis 50 Activities for Achieving Excellent Customer Service by : Darryl S. Doane
Download or read book 50 Activities for Achieving Excellent Customer Service written by Darryl S. Doane and published by Human Resource Development. This book was released on 2003 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Download or read book Resources in Education written by and published by . This book was released on 1998 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Cross-Curricular Building Blocks - Grades 3-4 by : Judy A. Johnson
Download or read book Cross-Curricular Building Blocks - Grades 3-4 written by Judy A. Johnson and published by Lorenz Educational Press. This book was released on 2009-09-01 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: This unique selection of articles and non-fiction stories can be used in a wide variety of teaching situations and can be easily integrated into existing classroom studies. Including 12 educationally-based articles and 36 reproducible activities, Cross-Curricular Building Blocks are perfect for a quick break during the day or as complete, comprehensive units. All of the articles and activities in this resource support the National Standards. Article topics include elephants, bones, glaciers, the Wright brothers, deserts, tornados, butterflies, taste buds, Ancient Egyptians, Vincent Van Gogh, stars, and Louisa May Alcott.
Book Synopsis Adventures in Experience Design by : Carolyn Chandler
Download or read book Adventures in Experience Design written by Carolyn Chandler and published by Pearson Education. This book was released on 2014 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether teaching or learning UX Design, activities often sink in deeper than lectures. And game-like activities with a lesson included both engage and instruct. This book contains fun and challenging activities to help participants learn core concepts in user experience, from sketching, to photo safaris that encourage field observation, to creating an experience model for your daily bus ride, etc. It is structured as 50% activity and 50% explanation.
Download or read book The Software Encyclopedia written by and published by . This book was released on 1997 with total page 1586 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Christopher Newport Reader by : Carole Marsh
Download or read book Christopher Newport Reader written by Carole Marsh and published by Gallopade International. This book was released on 2001-03-01 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt: Christopher Newport led an exciting and adventurous life. He was one of the first settlers in Jamestown and helped it survive. A master at sea, he commanded many voyages to and from England--and with only one arm! Virginia Reader features educational activities that help kids learn about the famous Americans mentioned in the Virginia SOL. Some of the interesting information is Where was George Washington Born? Who traveled through the Midwest planting apple trees? Which conductor on the Underground Railroad helped more than 300 slaves escape to freedom? Who had to copy the U.S. Constitution for punishment? The readers are 5.5' X 8.5' and are consumables. Classroom packs of 30 readers are also available.
Book Synopsis Strategic Analysis by : Jonathan Gander
Download or read book Strategic Analysis written by Jonathan Gander and published by Taylor & Francis. This book was released on 2017-02-24 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Though their primary concern, organizations in the creative industries don’t only succeed or fail based on the exercise of their creative resources. Their fortunes also depend on their understanding and approach to the problem of competition. In Strategic Analysis: A creative and cultural industries perspective, Jonathan Gander offers a much needed introduction to how the practice of strategic thinking and analysis can be applied to this diverse and dynamic field. The book employs a range of competitive scenarios and case studies in which to practically apply a recommended set of analytical frameworks and examine the strategic challenge facing the enterprise and the wider sector. This concise and practical text focuses on providing a clear series of steps through which to identify and tackle strategic issues facing an enterprise, making it perfect reading for students and practitioners in the creative sector who seek a strategic understanding of the competition they are involved in.
Book Synopsis Independent Reading Activities That Keep Kids Learning ... While You Teach Small Groups by : Susan Finney
Download or read book Independent Reading Activities That Keep Kids Learning ... While You Teach Small Groups written by Susan Finney and published by Scholastic Inc.. This book was released on 2003-04 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: "50 engaging reproductible activity sheets, management strategies, and tips for differentiating instruction that help kids build key strategies independently"--Cover.
Book Synopsis The Peripheral T-Cell Lymphomas by : Owen A. O'Connor
Download or read book The Peripheral T-Cell Lymphomas written by Owen A. O'Connor and published by John Wiley & Sons. This book was released on 2021-02-19 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE PERIPHERAL T-CELL LYMPHOMAS Provides a comprehensive look at Peripheral T-Cell lymphomas, including the group’s unique geographic distribution, underlying genetics, and novel treatments Peripheral T-Cell lymphomas (PTCL) are a diverse group of lymphoid malignancies that develop from mature T cells and natural killer (NK) cells. PTCL represent 10-15% of all cases of non-Hodgkin lymphoma in the US, and up to 20-25% of cases in South America, Asia, and other regions around the world. The role of different etiologic factors and the variation of geographic distribution makes PTCL one of the most difficult types of cancer to understand and treat. For the first time in a single volume, The Peripheral T-Cell Lymphomas presents a comprehensive survey of this complex and rare group of blood cancers. Featuring contributions from an international team of leading authorities in the various aspects of PTCL, this authoritative text covers biology, epidemiology, classification, approved and emerging drugs, molecular genetics, and more. Detailed clinical chapters address diagnosis, prognosis, and treatment of each of the major PTCL subtypes identified in the 2018 WHO Classification of Tumors of Hematopoietic and Lymphoid Tissues. This much-needed resource: Covers the biological basis, epidemiology, classification, and treatment of PTCL Discusses the future of the field, including global collaboration efforts and novel approaches to PCTL Explores the role of biologics in PTCL and autologous and allogeneic stem-cell transplantation Offers new insights on molecular pathogenesis, innovative therapeutics, and novel drug combinations Features contributions from the Chairs The T-Cell Lymphoma Forum: the world’s largest meeting focused on PTCL Reflecting the unique epidemiology and genetic diversity of the PTCL, The Peripheral T-Cell Lymphomas is an indispensable source of data, insight, and references for the medical community, particularly oncologists and hematologists in both training and practice.
Book Synopsis Maggie Lena Walker Reader by : Carole Marsh
Download or read book Maggie Lena Walker Reader written by Carole Marsh and published by Gallopade International. This book was released on 2001-03-01 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt: Maggie Lena Walker became a strong leader in the black community in Richmond. She used her knowledge and business ability to found a bank, becoming the first woman to do such a thing! She continued to be a successful businesswoman and community leader until her death. Virginia Reader features educational activities that help kids learn about the famous Americans mentioned in the Virginia SOL. Some of the interesting information is Where was George Washington Born? Who traveled through the Midwest planting apple trees? Which conductor on the Underground Railroad helped more than 300 slaves escape to freedom? Who had to copy the U.S. Constitution for punishment? The readers are 5.5' X 8.5' and are consumables. Classroom packs of 30 readers are also available.
Book Synopsis George Mason Reader #37 by : Carole Marsh
Download or read book George Mason Reader #37 written by Carole Marsh and published by Gallopade International. This book was released on 2002-02-01 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt: George Mason guided the founding fathers into the American Revolution and welcomed the country's newfouond independence. Virginia Reader features educational activities that help kids learn about the famous Americans mentioned in the Virginia SOL. Some of the interesting information is Where was George Washington Born? Who traveled through the Midwest planting apple trees? Which conductor on the Underground Railroad helped more than 300 slaves escape to freedom? Who had to copy the U.S. Constitution for punishment? The readers are 5.5' X 8.5' and are consumables. Classroom packs of 30 readers are also available.
