Winning With The Customer From Hell

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Winning with the Customer from Hell

Author : Shaun Belding
Publisher : ECW Press
ISBN 13 : 1550226304
Total Pages : 231 pages
Book Rating : 4.5/5 (52 download)

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Book Synopsis Winning with the Customer from Hell by : Shaun Belding

Download or read book Winning with the Customer from Hell written by Shaun Belding and published by ECW Press. This book was released on 2004 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer's emotional state, thanking the customer, evaluating one's opinion, and responding with a win-win solution.

Winning with the Employee from Hell

Author : Shaun Belding
Publisher : ECW Press
ISBN 13 : 1550226339
Total Pages : 218 pages
Book Rating : 4.5/5 (52 download)

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Book Synopsis Winning with the Employee from Hell by : Shaun Belding

Download or read book Winning with the Employee from Hell written by Shaun Belding and published by ECW Press. This book was released on 2004 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation This guide helps managers determine which of their problem employees may need a little encouragement, a little direction, a full-fledged attitude adjustment, or to be set free. Managers learn how to work with a myriad of challenging personality types--from those who just can't seem to get the job done to negative, whiny, and uncooperative ones. Employers learn the importance of setting goals, observing and assessing performance, and responding with motivating and nonnegotiable performance standards.

Remarkable Retail How to Win & Keep Customers in the Age of Digital Disruption

Author : Dr. RICHA SHARMA
Publisher : kitab writing publication
ISBN 13 : 9360923591
Total Pages : 387 pages
Book Rating : 4.3/5 (69 download)

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Book Synopsis Remarkable Retail How to Win & Keep Customers in the Age of Digital Disruption by : Dr. RICHA SHARMA

Download or read book Remarkable Retail How to Win & Keep Customers in the Age of Digital Disruption written by Dr. RICHA SHARMA and published by kitab writing publication. This book was released on 2024-05-28 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s dynamic retail landscape, managing customer expectations through data analytics to influence in-store experiences is crucial for fostering customer loyalty. This comprehensive book covers new-age topics such as green retailing, multi-channel retailing, religion-based retailing, and data analytics in retail. Additionally, it explores the retailing needs of different generational cohorts. Whether you’re a retail professional or a student, this book provides valuable insights into the evolving world of retail marketing management.

Win at Work

Author : Shaun Belding
Publisher : Kogan Page Publishers
ISBN 13 : 074945914X
Total Pages : 192 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Win at Work by : Shaun Belding

Download or read book Win at Work written by Shaun Belding and published by Kogan Page Publishers. This book was released on 2010-05-03 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's competitive work environment it is essential to get ahead and get noticed. We do have control over our success in life - we have an opportunity, every day, to change the odds in our favour. Win at Work covers all the areas that we can change and take into our own hands such as winning with people, winning in the workplace, team tips, rules for making great impressions, how to achieve success. Each section contains approximately 20 short chapters with research references from a number of countries and anecdotal stories from the author's experiences around the world.

Winning with the Boss from Hell

Author : Shaun Belding
Publisher : ECW Press
ISBN 13 : 1550226320
Total Pages : 190 pages
Book Rating : 4.5/5 (52 download)

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Book Synopsis Winning with the Boss from Hell by : Shaun Belding

Download or read book Winning with the Boss from Hell written by Shaun Belding and published by ECW Press. This book was released on 2004 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation This job survival guide offers real-life strategies for dealing with the officious boss. Employees are introduced to the FIRST approach, which advocates flying below the radar, ignoring, retraining, standing one's ground, and talking turkey. Practical tactics are provided for dealing with a wide range of unique and nasty bosses, including "Coveting Your Butt 101, "Making Molehills out of Mountains," and "The Straw Man Strategy." These tips will help any employee deal with a difficult boss, whether ignorant, foul, selfish, loud, obnoxious, abrasive, incompetent, impatient, rude, incoherent, embarrassing, smelly, mean-spirited, sexist, or disrespectful, or any combination thereof.

Retail Hell

Author : Freeman Hall
Publisher : Simon and Schuster
ISBN 13 : 1440508763
Total Pages : 288 pages
Book Rating : 4.4/5 (45 download)

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Book Synopsis Retail Hell by : Freeman Hall

Download or read book Retail Hell written by Freeman Hall and published by Simon and Schuster. This book was released on 2010-09-18 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Act I: "I think you left these behind," I said, handing them to her. This happens all the time when women try to return bags they've used. Tampons, lipstick, coins, Tic Tacs, and condoms are the top treasures found. "Greasy" let out a sigh as if I were the problem. "I really don't see what the problem is here. It's none of your business what I keep in my handbag." It is when my commission is at stake! I'm not your Designer Handbag Rental Service! My name is not BagBorrowOrSteal.com! This is a place Freeman Hall, a twenty-year veteran "on the floor," knows well. While delivering side-splitting stories alongside brutally cynical commentary, Freeman recounts his most shocking experiences in Retail Hell. From the time he was attacked by a customer's four-year-old, who grabbed onto his leg like a poodle and wouldn't let go, to the day he found the fitting room walls covered in s**t, Freeman has seen and heard (smelled and felt) it all! Horrifying and hilarious, this behind-the-scenes look at what really goes on at the Big Fancy Stores is rollicking, ready-to-wear wisdom for readers everywhere.

Winning with the Caller from Hell

Author : Shaun Belding
Publisher : ECW Press
ISBN 13 : 1550226959
Total Pages : 223 pages
Book Rating : 4.5/5 (52 download)

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Book Synopsis Winning with the Caller from Hell by : Shaun Belding

Download or read book Winning with the Caller from Hell written by Shaun Belding and published by ECW Press. This book was released on 2006-05-28 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. Advice on utilizing tone of voice to defuse conflict is provided, as well as 18 basic rules to follow in order to maximize caller satisfaction. A four-pronged approach known as LIFT—listening to customers, involving oneself in the situation, focusing on the issue, and thanking the customer—is explained. Making use of these time-tested techniques can turn even the most nightmarish patrons into devoted customers.

Dealing with the Customer from Hell

Author : Shaun Belding
Publisher :
ISBN 13 :
Total Pages : 152 pages
Book Rating : 4.:/5 (13 download)

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Book Synopsis Dealing with the Customer from Hell by : Shaun Belding

Download or read book Dealing with the Customer from Hell written by Shaun Belding and published by . This book was released on 2005 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: "'Dealing with the customer from hell' provides realistic, proven strategies for working with those 'special people' who drive you mad. It identifies the various types of unreasonable customer and how to handle them."--Jacket.

"A ""A Problem From Hell""

Author : Samantha Power
Publisher : Basic Books
ISBN 13 : 0465050891
Total Pages : 640 pages
Book Rating : 4.4/5 (65 download)

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Book Synopsis "A ""A Problem From Hell"" by : Samantha Power

Download or read book "A ""A Problem From Hell"" written by Samantha Power and published by Basic Books. This book was released on 2013-05-14 with total page 640 pages. Available in PDF, EPUB and Kindle. Book excerpt: A character-driven study of some of the darkest moments in our national history, when America failed to prevent or stop 20th-century campaigns to exterminate Armenians, Jews, Cambodians, Iraqi Kurds, Bosnians, and Rwandans.

Loyal for Life

Author : John Tschohl
Publisher : Best Sellers Publishing
ISBN 13 : 9780963626882
Total Pages : 132 pages
Book Rating : 4.6/5 (268 download)

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Book Synopsis Loyal for Life by : John Tschohl

Download or read book Loyal for Life written by John Tschohl and published by Best Sellers Publishing. This book was released on 2005 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: The practice of service recovery in solving customer problems or complaints.

Dealing with the Boss from Hell

Author : Shaun Belding
Publisher :
ISBN 13 : 9780749444525
Total Pages : 0 pages
Book Rating : 4.4/5 (445 download)

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Book Synopsis Dealing with the Boss from Hell by : Shaun Belding

Download or read book Dealing with the Boss from Hell written by Shaun Belding and published by . This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Dealing With The Boss From Hell' is a survival guide, with real-life strategies, for dealing with a difficult person in charge, including advice on how to stand up to them, talk honestly and directly, and if nothing works, how to get out quickly and cleanly.

Hell of a Book

Author : Jason Mott
Publisher : Penguin
ISBN 13 : 0593330986
Total Pages : 337 pages
Book Rating : 4.5/5 (933 download)

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Book Synopsis Hell of a Book by : Jason Mott

Download or read book Hell of a Book written by Jason Mott and published by Penguin. This book was released on 2022-06-28 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: ***2021 NATIONAL BOOK AWARD WINNER*** ***THE NATIONAL BESTSELLER*** Winner of the 2021 Sir Walter Raleigh Award for Fiction, Joyce Carol Oates Literary Prize Finalist, 2022 Chautauqua Prize Finalist, Willie Morris Award for Southern Writing Shortlist, 2021 Aspen Words Literary Prize Shortlist, 2022 Maya Angelou Book Award Shortlist, 2022 Carnegie Medal Longlist A Read With Jenna Today Show Book Club Pick! An Ebony Magazine Publishing Book Club Pick! One of Washington Post's 50 Notable Works of Fiction | One of Philadelphia Inquirer's Best Books of 2021 | One of Shelf Awareness's Top Ten Fiction Titles of the Year | One of TIME Magazine’s 100 Must-Read Books | One of NPR.org's "Books We Love" | EW’s "Guide to the Biggest and Buzziest Books of 2021" | One of the New York Public Library's Best Books for Adults | San Diego Union Tribune—My Favorite Things from 2021 | Writer's Bone's Best Books of 2021 | Atlanta Journal Constitution—Top 10 Southern Books of the Year | One of the Guardian's (UK) Best Ten 21st Century Comic Novels | One of Entertainment Weekly's 15 Books You Need to Read This June | On Entertainment Weekly's "Must List" | One of the New York Post's Best Summer Reading books | One of GMA's 27 Books for June | One of USA Today's 5 Books Not to Miss | One of Fortune's 21 Most Anticipated Books Coming Out in the Second Half of 2021 | One of The Root's PageTurners: It’s Getting Hot in Here | One of Real Simple's Best New Books to Read in 2021 An astounding work of fiction from New York Times bestselling author Jason Mott, always deeply honest, at times electrically funny, that goes to the heart of racism, police violence, and the hidden costs exacted upon Black Americans and America as a whole In Jason Mott’s Hell of a Book, a Black author sets out on a cross-country publicity tour to promote his bestselling novel. That storyline drives Hell of a Book and is the scaffolding of something much larger and more urgent: Mott’s novel also tells the story of Soot, a young Black boy living in a rural town in the recent past, and The Kid, a possibly imaginary child who appears to the author on his tour. As these characters’ stories build and converge, they astonish. For while this heartbreaking and magical book entertains and is at once about family, love of parents and children, art and money, it’s also about the nation’s reckoning with a tragic police shooting playing over and over again on the news. And with what it can mean to be Black in America. Who has been killed? Who is The Kid? Will the author finish his book tour, and what kind of world will he leave behind? Unforgettably told, with characters who burn into your mind and an electrifying plot ideal for book club discussion, Hell of a Book is the novel Mott has been writing in his head for the last ten years. And in its final twists, it truly becomes its title.

Eat This!

Author : Wayne Jagoe
Publisher : Eat This! by Wayne Jagoe
ISBN 13 : 0978391306
Total Pages : 226 pages
Book Rating : 4.9/5 (783 download)

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Book Synopsis Eat This! by : Wayne Jagoe

Download or read book Eat This! written by Wayne Jagoe and published by Eat This! by Wayne Jagoe. This book was released on 2007 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Selling H.E.L.L. in Hell

Author : Gino Arcaro
Publisher : Jordan Publications Inc.
ISBN 13 : 1927851114
Total Pages : 225 pages
Book Rating : 4.9/5 (278 download)

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Book Synopsis Selling H.E.L.L. in Hell by : Gino Arcaro

Download or read book Selling H.E.L.L. in Hell written by Gino Arcaro and published by Jordan Publications Inc.. This book was released on 2014-10-28 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you’re starting out in business or contemplating making the big decision to “sink or swim,” Gino Arcaro knows what you’re thinking and wants to make sure you know what you’re not thinking! He uses all the good and bad of being an entrepreneur to open your eyes before it’s too late. Arcaro, a football coach with proven success in developing and implementing systems, applies his winning strategies to the game of “business.” He explains not only what it takes to start a business but also what strengths are required to stay in the game. For those already in the deep end, Arcaro offers a different slant on dealing with day-to-day problems. His thought-bending (and entertaining) tales, steeped in reality, open the entrepreneur’s eyes to creative and timely solutions. Selling H.E.L.L in Hell is Book 1 of 3 in Arcaro’s Soul of an Entrepreneur series. All 3 books are the result of lessons-learned in starting his own business, X Fitness Welland – a 24-hour gym. Let Arcaro's inspirational books help you conduct a “reality check” of your situation, learn, grow and be lifted.

How to Understand Business Finance

Author : Robert Cinnamon
Publisher : Kogan Page Publishers
ISBN 13 : 9780749446680
Total Pages : 164 pages
Book Rating : 4.4/5 (466 download)

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Book Synopsis How to Understand Business Finance by : Robert Cinnamon

Download or read book How to Understand Business Finance written by Robert Cinnamon and published by Kogan Page Publishers. This book was released on 2006 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explaining how to run a business in a real market, this work describes a business as it proceeds from initial set-up through its first year of trading, providing a quick course on business finance as it relates to business growth.

Canadian Books in Print. Author and Title Index

Author :
Publisher : University of Toronto Press
ISBN 13 :
Total Pages : 1610 pages
Book Rating : 4.8/5 (398 download)

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Book Synopsis Canadian Books in Print. Author and Title Index by :

Download or read book Canadian Books in Print. Author and Title Index written by and published by University of Toronto Press. This book was released on 1975 with total page 1610 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Return to the Big Fancy

Author : Freeman Hall
Publisher : Simon and Schuster
ISBN 13 : 1440541744
Total Pages : 308 pages
Book Rating : 4.4/5 (45 download)

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Book Synopsis Return to the Big Fancy by : Freeman Hall

Download or read book Return to the Big Fancy written by Freeman Hall and published by Simon and Schuster. This book was released on 2012-09-18 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bigger, Fancier, and more cutthorat than ever! When Freeman Hall left The Big Fancy to pursue his screenwriting dreams, he thought the horrors of working in a handbag department were finally over. But instead of fame and fortune, he found himself stuck behind a wall of script-killing rewrites, unable to make a living. In Return to the Big Fancy, Freeman shares his wildly entertaining journey back through the fiery gates of Retail Hell. He thought he had seen it all in his day, but with the bar set higher than ever before, employees are now graciously bowing before Corporate as they climb over fellow salespeople, and even friends, to earn enough transactions and commissions to actually survive. As he learns more of the wretchedness that has befallen the sales floor, he realizes that The Big Fancy has its customers and its employees on a short leash. But leave it to Freeman and the threat of disappearing commissions to rally the retail slaves and show Corporate who's really in charge!