Whos The Boss An Employees Handbook A How To For The Counter Person A Primer On Customer Relations

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Who's the Boss?: An Employee's Handbook, a How-to for the Counter Person, a Primer on Customer Relations

Author : L. J. Martin
Publisher :
ISBN 13 : 9781734441376
Total Pages : 62 pages
Book Rating : 4.4/5 (413 download)

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Book Synopsis Who's the Boss?: An Employee's Handbook, a How-to for the Counter Person, a Primer on Customer Relations by : L. J. Martin

Download or read book Who's the Boss?: An Employee's Handbook, a How-to for the Counter Person, a Primer on Customer Relations written by L. J. Martin and published by . This book was released on 2020-01-19 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you're vain enough to think you're the boss just because you own the company or are the manager, don't bother reading this book. You can't be helped. You think you're smarter than Sam Walton?Do you want to increase sales, rise to the top of your game, train yourself or you employees in customer relations? The counter person, the telephone person, the delivery person are the keystones of a successful business. The customer is the ultimate boss. Oscar Rudnick, who arrived a teenager from Russia and built a ranching and meat packing empire, was fond of saying, "The customer is not always right, the customer is not always wrong...but the customer is always the customer."I don't know how it could be better said. Unless as by the fella who founded the world's largest chain of general stores...WalMart: "There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." - Sam Walto

The Part-Timer Primer: Instructors Guide

Author : Darrell Doepke
Publisher : Lulu.com
ISBN 13 : 0985622830
Total Pages : 51 pages
Book Rating : 4.9/5 (856 download)

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Book Synopsis The Part-Timer Primer: Instructors Guide by : Darrell Doepke

Download or read book The Part-Timer Primer: Instructors Guide written by Darrell Doepke and published by Lulu.com. This book was released on 2013-05-01 with total page 51 pages. Available in PDF, EPUB and Kindle. Book excerpt: A companion publication to The Part-Timer Primer book, the Instructors Guide is for teachers, counselors, coaches and mentors who teach life and career skills to young adults. This guide includes lesson plans and quizzes, complete with answer guides and discussion points. Author Darrell Doepke's perspective and experiences as a small business owner provide teens, parents, mentors and teachers with valuable guidance that is easily overlooked or, as is more often the case, simply taken for granted during this important stage in a teen's life.

The Great Employee Handbook

Author : Quint Studer
Publisher : Fire Starter Publishing
ISBN 13 : 9780982850336
Total Pages : 0 pages
Book Rating : 4.8/5 (53 download)

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Book Synopsis The Great Employee Handbook by : Quint Studer

Download or read book The Great Employee Handbook written by Quint Studer and published by Fire Starter Publishing. This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: will update

Contemporary Times

Author :
Publisher :
ISBN 13 :
Total Pages : 458 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis Contemporary Times by :

Download or read book Contemporary Times written by and published by . This book was released on 1997 with total page 458 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Indiana Notary Public Guide

Author : Indiana Secretary of State
Publisher : Lulu.com
ISBN 13 : 0359571875
Total Pages : 80 pages
Book Rating : 4.3/5 (595 download)

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Book Synopsis Indiana Notary Public Guide by : Indiana Secretary of State

Download or read book Indiana Notary Public Guide written by Indiana Secretary of State and published by Lulu.com. This book was released on 2019-04-06 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: A notary is a public official responsible for independently verifying signatures and oaths. Depending on how a document is written, a notarization serves to affirm the identity of a signer and the fact that they personally executed their signature. A notarization, or notarial act, officially documents the identity of a party to a document or transaction and the occasion of the signing that others can rely upon, usually at face value. A notary's authentication is intended to be reliable, to avoid the inconvenience of having to locate a signer to have them personally verify their signature, as well as to document the execution of a document perhaps long after the lifetime of the signer and the notary. An oath is a sworn statement. In most cases a person will swear that a written statement, oral statement, or testimony they are about to give is true. A notary can document that the notary administered an oath to an individual.

The Negro Motorist Green Book

Author : Victor H. Green
Publisher : Colchis Books
ISBN 13 :
Total Pages : 235 pages
Book Rating : 4./5 ( download)

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Book Synopsis The Negro Motorist Green Book by : Victor H. Green

Download or read book The Negro Motorist Green Book written by Victor H. Green and published by Colchis Books. This book was released on with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Negro Motorist Green Book was a groundbreaking guide that provided African American travelers with crucial information on safe places to stay, eat, and visit during the era of segregation in the United States. This essential resource, originally published from 1936 to 1966, offered a lifeline to black motorists navigating a deeply divided nation, helping them avoid the dangers and indignities of racism on the road. More than just a travel guide, The Negro Motorist Green Book stands as a powerful symbol of resilience and resistance in the face of oppression, offering a poignant glimpse into the challenges and triumphs of the African American experience in the 20th century.

Strengthening Forensic Science in the United States

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309142393
Total Pages : 348 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Strengthening Forensic Science in the United States by : National Research Council

Download or read book Strengthening Forensic Science in the United States written by National Research Council and published by National Academies Press. This book was released on 2009-07-29 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Scores of talented and dedicated people serve the forensic science community, performing vitally important work. However, they are often constrained by lack of adequate resources, sound policies, and national support. It is clear that change and advancements, both systematic and scientific, are needed in a number of forensic science disciplines to ensure the reliability of work, establish enforceable standards, and promote best practices with consistent application. Strengthening Forensic Science in the United States: A Path Forward provides a detailed plan for addressing these needs and suggests the creation of a new government entity, the National Institute of Forensic Science, to establish and enforce standards within the forensic science community. The benefits of improving and regulating the forensic science disciplines are clear: assisting law enforcement officials, enhancing homeland security, and reducing the risk of wrongful conviction and exoneration. Strengthening Forensic Science in the United States gives a full account of what is needed to advance the forensic science disciplines, including upgrading of systems and organizational structures, better training, widespread adoption of uniform and enforceable best practices, and mandatory certification and accreditation programs. While this book provides an essential call-to-action for congress and policy makers, it also serves as a vital tool for law enforcement agencies, criminal prosecutors and attorneys, and forensic science educators.

The IABC Handbook of Organizational Communication

Author : Tamara Gillis
Publisher : John Wiley & Sons
ISBN 13 : 1118016351
Total Pages : 484 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis The IABC Handbook of Organizational Communication by : Tamara Gillis

Download or read book The IABC Handbook of Organizational Communication written by Tamara Gillis and published by John Wiley & Sons. This book was released on 2011-03-21 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: The IABC Handbook of Organizational Communication THIS NEW EDITION of The IABC Handbook of Organizational Communication contains a comprehensive collection of practical knowledge about successful corporate communication and its effect on an organization as a whole. Thoroughly revised and updated to meet the realities of today’s organizational environment, the second edition of The IABC Handbook of Organizational Communication includes fresh case studies and original chapters. This vital resource contains information that is relevant to communicators in any organization, from global conglomerates to small businesses, public companies to private firms, and for-profits to nonprofits. The expert contributors cover a wealth of relevant topics, including how to excel at executive communication and executive coaching, an in-depth examination of communication counsel, a review of communication and ethics as a whole, a review of corporate social responsibility and sustainability issues, and how to prepare for communication during a crisis. The book also contains information on current issues and trends such as the effects of the recent recession and new technologies that affect strategic communication management. A review of internal and employee communication issues, the growing need for international and multicultural communication, and strategies for combining traditional and social media are explored in detail. Whether you are a professional communicator or a corporate executive without a background in the communication discipline, you will gain new insight into traditional and emerging issues in organizational communication and learn what it takes to reach stakeholders both inside and outside the organization.

Fired Up or Burned Out

Author : Michael L. Stallard
Publisher : HarperCollins Leadership
ISBN 13 : 1418567833
Total Pages : 255 pages
Book Rating : 4.4/5 (185 download)

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Book Synopsis Fired Up or Burned Out by : Michael L. Stallard

Download or read book Fired Up or Burned Out written by Michael L. Stallard and published by HarperCollins Leadership. This book was released on 2009-03-22 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: Indisputable evidence reveals that the greatest threat to America’s economy isn’t off-shoring labor, the need for downsizing, or unethical corporate practices--it’s employee disengagement. This widespread malady is the cause of billions of dollars lost, hours of dissatisfaction, and work lives lacking true value. In this game-changing guide, author Michael Stallard shares the three essential leadership actions necessary to transform even a lethargic, disconnected organization or office into an impassioned, innovative, and thriving workplace. By teaching readers what motivates their teams, providing essential tools for effective leadership, and analyzing the methods of twenty of the world’s greatest leaders, Fired Up or Burned Out offers everything you need to influence, motivate, and inspire your team to achieve greatness. Complete with a twenty-day learning plan and an assessment that will help you determine the health of your organization’s culture, this must-read book provides the key to establishing a happier, healthier workplace that’s not only good for business--it’s invigorating to the people who make it happen.

Missouri Notary Handbook

Author : Missouri Secretary of State
Publisher : Lulu.com
ISBN 13 : 0359571832
Total Pages : 52 pages
Book Rating : 4.3/5 (595 download)

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Book Synopsis Missouri Notary Handbook by : Missouri Secretary of State

Download or read book Missouri Notary Handbook written by Missouri Secretary of State and published by Lulu.com. This book was released on 2019-04-06 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are pleased to provide you with this Missouri Notary Public Handbook. We appreciate the responsibility that comes with being a notary in the State of Missouri, and know the work you do as a notary instills additional confidence in the documents that are vital to our state and economy. This handbook is provided in print and online to more than 60,000 notaries across the state, each of whom takes acknowledgements, administers oaths and affirmations, and certifies that copies of documents are true copies. The powers and responsibilities of a notary are described in the Missouri Revised Statutes Chapter 486. The provisions of this statute are included in this handbook for your convenience. In addition to the statutes, this resource provides general information related to your role as a notary, a glossary of important terms and copies of key application forms to assist you in the administration of your notary duties.

Handy Reference Guide to the Fair Labor Standards Act (Federal Wage-hour Law) ...

Author : United States. Wage and Hour and Public Contracts Divisions
Publisher :
ISBN 13 :
Total Pages : 28 pages
Book Rating : 4.A/5 ( download)

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Book Synopsis Handy Reference Guide to the Fair Labor Standards Act (Federal Wage-hour Law) ... by : United States. Wage and Hour and Public Contracts Divisions

Download or read book Handy Reference Guide to the Fair Labor Standards Act (Federal Wage-hour Law) ... written by United States. Wage and Hour and Public Contracts Divisions and published by . This book was released on 1963 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt:

This Chair Rocks

Author : Ashton Applewhite
Publisher : Celadon Books
ISBN 13 : 1250311489
Total Pages : 302 pages
Book Rating : 4.2/5 (53 download)

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Book Synopsis This Chair Rocks by : Ashton Applewhite

Download or read book This Chair Rocks written by Ashton Applewhite and published by Celadon Books. This book was released on 2019-03-05 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Wow. This book totally rocks. It arrived on a day when I was in deep confusion and sadness about my age. Everything about it, from my invisibility to my neck. Within four or five wise, passionate pages, I had found insight, illumination, and inspiration. I never use the word empower, but this book has empowered me.” —Anne Lamott, New York Times bestselling author Author, activist, and TED speaker Ashton Applewhite has written a rousing manifesto calling for an end to discrimination and prejudice on the basis of age. In our youth obsessed culture, we’re bombarded by media images and messages about the despairs and declines of our later years. Beauty and pharmaceutical companies work overtime to convince people to purchase products that will retain their youthful appearance and vitality. Wrinkles are embarrassing. Gray hair should be colored and bald heads covered with implants. Older minds and bodies are too frail to keep up with the pace of the modern working world and olders should just step aside for the new generation. Ashton Applewhite once held these beliefs too until she realized where this prejudice comes from and the damage it does. Lively, funny, and deeply researched, This Chair Rocks traces her journey from apprehensive boomer to pro-aging radical, and in the process debunks myth after myth about late life. Explaining the roots of ageism in history and how it divides and debases, Applewhite examines how ageist stereotypes cripple the way our brains and bodies function, looks at ageism in the workplace and the bedroom, exposes the cost of the all-American myth of independence, critiques the portrayal of elders as burdens to society, describes what an all-age-friendly world would look like, and offers a rousing call to action. It’s time to create a world of age equality by making discrimination on the basis of age as unacceptable as any other kind of bias. Whether you’re older or hoping to get there, this book will shake you by the shoulders, cheer you up, make you mad, and change the way you see the rest of your life. Age pride!

Start with Why

Author : Simon Sinek
Publisher : Penguin
ISBN 13 : 1591846447
Total Pages : 257 pages
Book Rating : 4.5/5 (918 download)

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Book Synopsis Start with Why by : Simon Sinek

Download or read book Start with Why written by Simon Sinek and published by Penguin. This book was released on 2011-12-27 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The inspirational bestseller that ignited a movement and asked us to find our WHY Discover the book that is captivating millions on TikTok and that served as the basis for one of the most popular TED Talks of all time—with more than 56 million views and counting. Over a decade ago, Simon Sinek started a movement that inspired millions to demand purpose at work, to ask what was the WHY of their organization. Since then, millions have been touched by the power of his ideas, and these ideas remain as relevant and timely as ever. START WITH WHY asks (and answers) the questions: why are some people and organizations more innovative, more influential, and more profitable than others? Why do some command greater loyalty from customers and employees alike? Even among the successful, why are so few able to repeat their success over and over? People like Martin Luther King Jr., Steve Jobs, and the Wright Brothers had little in common, but they all started with WHY. They realized that people won't truly buy into a product, service, movement, or idea until they understand the WHY behind it. START WITH WHY shows that the leaders who have had the greatest influence in the world all think, act and communicate the same way—and it's the opposite of what everyone else does. Sinek calls this powerful idea The Golden Circle, and it provides a framework upon which organizations can be built, movements can be led, and people can be inspired. And it all starts with WHY.

New York Magazine

Author :
Publisher :
ISBN 13 :
Total Pages : 112 pages
Book Rating : 4./5 ( download)

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Book Synopsis New York Magazine by :

Download or read book New York Magazine written by and published by . This book was released on 1985-07-15 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York magazine was born in 1968 after a run as an insert of the New York Herald Tribune and quickly made a place for itself as the trusted resource for readers across the country. With award-winning writing and photography covering everything from politics and food to theater and fashion, the magazine's consistent mission has been to reflect back to its audience the energy and excitement of the city itself, while celebrating New York as both a place and an idea.

Mindwise

Author : Nicholas Epley
Publisher : Vintage
ISBN 13 : 030774356X
Total Pages : 274 pages
Book Rating : 4.3/5 (77 download)

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Book Synopsis Mindwise by : Nicholas Epley

Download or read book Mindwise written by Nicholas Epley and published by Vintage. This book was released on 2015-01-06 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the 2015 Book Prize for the Promotion of Social and Personality Science (Society for Personality and Social Psychology) Why are we sometimes blind to the minds of others, treating them like objects or animals instead? Why do we talk to our cars, or the stars, as if there is a mind that can hear us? Why do we so routinely believe that others think, feel, and want what we do when, in fact, they do not? And why do we think we understand our spouses, family, and friends so much better than we actually do? In this illuminating book, leading social psychologist Nicholas Epley introduces us to what scientists have learned about our ability to understand the most complicated puzzle on the planet—other people—and the surprising mistakes we so routinely make. Mindwise will not turn others into open books, but it will give you the wisdom to revolutionize how you think about them—and yourself.

Empowered

Author : Josh Bernoff
Publisher : Harvard Business Press
ISBN 13 : 1422162338
Total Pages : 272 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis Empowered by : Josh Bernoff

Download or read book Empowered written by Josh Bernoff and published by Harvard Business Press. This book was released on 2010-09-14 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's the new normal. Now all of your employees are Twittering away and friending clients on Facebook. Not to mention customers--who feel obligated to update your Wikipedia entry with product complaints. In this new world, dealing with empowered employees and customers --Insurgents -- is only going to get more challenging. Employees are using this technology in the workplace and customers are using it in the marketplace, and neither obey the rules you set up. This chaos is your future as a manager. You could try to shut it down and shut it off. Or you can harness it and reap the business benefits. According to Josh Bernoff and Ted Schadler of Forrester Research (the organization that brought you Groundswell), your defense against insurgents is to enable them. At its heart, this is a book about how to scale the management of insurgency, both the innovation of insurgent employees and the energy of insurgent customers. The key is a process Forrester calls E Triple S, for the four elements of managing insurgents effectively: empowering, selecting, scaling, and socializing. While it's based in current trends, the core concept of Managing Insurgents -- that the next management and innovation challenge is harnessing individuals empowered by mobile, social, and connected technology -- is a new idea. In the wake of Groundswell, dozens of social-technology-for-business books cropped up. And there are plenty of books on improving your customer service. But there's no serious business book about management, marketing, and innovation in the throes of this trend. When Insurgency hits, it will be perceived not just as a sequel to Groundswell but as the start of a new management philosophy.

Never Split the Difference

Author : Chris Voss
Publisher : HarperCollins
ISBN 13 : 0062407813
Total Pages : 203 pages
Book Rating : 4.0/5 (624 download)

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Book Synopsis Never Split the Difference by : Chris Voss

Download or read book Never Split the Difference written by Chris Voss and published by HarperCollins. This book was released on 2016-05-17 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life. Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.