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What To Say When Things Get Tough Business Communication Strategies For Winning People Over When Theyre Angry Worried And Suspicious Of Everything You Say
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Book Synopsis What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say by : Leonard S. Greenberger
Download or read book What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say written by Leonard S. Greenberger and published by McGraw Hill Professional. This book was released on 2013-05-03 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: BREAK THROUGH ANYONE'S ANGER AND WIN THEIR TRUST IN CRISES LARGE AND SMALL Leonard S. Greenberger is a partner at one of today's most successful public relations firms. In What to Say When Things Get Tough, this seasoned expert offers verbal and nonverbal skills for handling communication crises in any public forum. "This book is one of the best guidebooks on the practice of public relations that I have seen." -- Jim Owen, Executive Director, Member Relations, Edison Electric Institute "If you want to learn why PowerPoint is a very poor way to present, why empathy works wonders, how positive messages, eye contact, and the right facial expressions can add up to make you overwhelmingly effective--or not--then this book is for you." -- Ari Weinzweig, cofounder and founding partner, Zingerman's, and author of Zingerman's Guide to Giving Great Service and Zingerman's Guide to Good Leading "Every business professional should have a copy on the shelf and pull it down whenever a tough situation presents itself." -- Win Porter, President, Waste Policy Center, former Assistant Administrator for Solid Waste and Emergency Response, U.S. Environmental Protection Agency
Book Synopsis Right Away & All at Once by : Greg Brenneman
Download or read book Right Away & All at Once written by Greg Brenneman and published by Rosetta Books. This book was released on 2016-02-09 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: An expert in business turnaround shares his inspiring approach to problem-solving: “A fascinating read” (Mitt Romney). Visionary leader Greg Brenneman believes that true business success and personal fulfillment are two sides of the same coin. The techniques that will grow your business will also help you achieve a rich, purposeful, and integrated life. Here, Brenneman takes what he’s learned from turning around or tuning up many businesses—including Continental Airlines and Burger King—and distills it into a simple, clear, five-step roadmap that anyone can follow. He teaches you how to: *prepare a succinct Go Forward plan *build a fortress balance sheet *grow your sales and profits *choose all-star servant leaders *empower your team For more than thirty years, Brenneman has seen these steps foster dramatic results in a variety of business environments. But he also came to realize that he could apply these same principles to improve his life and build a lasting moral legacy. He found he could make better decisions by carefully taking the most important facets of his life—faith, family, friendship, fitness, and finance—into consideration. Brenneman’s inspiring examples, from both his business and his life, demonstrate the astounding effects these steps can have when you apply them—right away and all at once.
Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Book Synopsis True Anarchy & Its Misconceptions by : Andrew Sheldon
Download or read book True Anarchy & Its Misconceptions written by Andrew Sheldon and published by Andrew Sheldon. This book was released on 2015-04-28 with total page 3 pages. Available in PDF, EPUB and Kindle. Book excerpt: This 99pp eBook offers an outline of anarchy and describes some of the pressing issues that tends to skew debate about what constitutes anarchy, and why much of the discussion around the left vs right anarchy tends only to engender political apprehensions that tilt the debate towards mainstream or contemporary politics.
Download or read book Running on Empty written by Jonice Webb and published by Morgan James Publishing. This book was released on 2012-10-01 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: A large segment of the population struggles with feelings of being detached from themselves and their loved ones. They feel flawed, and blame themselves. Running on Empty will help them realize that they're suffering not because of something that happened to them in childhood, but because of something that didn't happen. It's the white space in their family picture, the background rather than the foreground. This will be the first self-help book to bring this invisible force to light, educate people about it, and teach them how to overcome it.
Book Synopsis Why I’m No Longer Talking to White People About Race by : Reni Eddo-Lodge
Download or read book Why I’m No Longer Talking to White People About Race written by Reni Eddo-Lodge and published by Bloomsbury Publishing. This book was released on 2020-11-12 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Every voice raised against racism chips away at its power. We can't afford to stay silent. This book is an attempt to speak' The book that sparked a national conversation. Exploring everything from eradicated black history to the inextricable link between class and race, Why I'm No Longer Talking to White People About Race is the essential handbook for anyone who wants to understand race relations in Britain today. THE NO.1 SUNDAY TIMES BESTSELLER WINNER OF THE BRITISH BOOK AWARDS NON-FICTION NARRATIVE BOOK OF THE YEAR 2018 FOYLES NON-FICTION BOOK OF THE YEAR BLACKWELL'S NON-FICTION BOOK OF THE YEAR WINNER OF THE JHALAK PRIZE LONGLISTED FOR THE BAILLIE GIFFORD PRIZE FOR NON-FICTION LONGLISTED FOR THE ORWELL PRIZE SHORTLISTED FOR A BOOKS ARE MY BAG READERS AWARD
Book Synopsis Saving Your Marriage Before It Starts by : Les Parrott
Download or read book Saving Your Marriage Before It Starts written by Les Parrott and published by Zondervan. This book was released on 2015-10-27 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: OVER ONE MILLION COPIES SOLD! With this updated edition of their award-winning book, Drs. Les and Leslie Parrott help you launch lifelong love like never before. This is more than a book--it's an experience, especially when you use the his/her workbooks filled with more than 40 fun exercises. Get ready for deeper intimacy with the best friend you'll ever have. Saving Your Marriage Before It Starts, which has been translated into more than 15 languages, is the most widely used marriage prep tool in the world. Why? Because it will help you . . . Uncover the misbeliefs of marriage Learn to communicate with instant understanding Discover the secret to resolving conflict Master the skills of money management Get your sex life off to a great start A compelling video, featuring real-life couples, is available, and with this updated edition, Les and Leslie unveil the game-changing SYMBIS Assessment. Now you can discover how to leverage your personalities for a love that lasts a lifetime. Make your marriage everything it is meant to be. Save your marriage--before (and after) it starts.
Book Synopsis Making All Things New by : David Powlison
Download or read book Making All Things New written by David Powlison and published by Crossway. This book was released on 2017-08-15 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sexuality was a part of God's good creation from the beginning. But with sin came a world filled with sexual brokenness. Thankfully, God is always in the business of restoration. This book offers hope for both the sexually immoral and the sexually victimized, pointing us all to the grace of Jesus Christ, who mercifully intervenes each moment in our lifelong journey toward renewal. Author David Powlison casts a vision for the key to deep transformation, better than anything the world has to offer—not just fresh resolve, not just flimsy forgiveness, not just simple formulas, but true, lasting mercy from God, who is making all things new.
Book Synopsis The Origin of Consciousness in the Breakdown of the Bicameral Mind by : Julian Jaynes
Download or read book The Origin of Consciousness in the Breakdown of the Bicameral Mind written by Julian Jaynes and published by Houghton Mifflin Harcourt. This book was released on 2000-08-15 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: National Book Award Finalist: “This man’s ideas may be the most influential, not to say controversial, of the second half of the twentieth century.”—Columbus Dispatch At the heart of this classic, seminal book is Julian Jaynes's still-controversial thesis that human consciousness did not begin far back in animal evolution but instead is a learned process that came about only three thousand years ago and is still developing. The implications of this revolutionary scientific paradigm extend into virtually every aspect of our psychology, our history and culture, our religion—and indeed our future. “Don’t be put off by the academic title of Julian Jaynes’s The Origin of Consciousness in the Breakdown of the Bicameral Mind. Its prose is always lucid and often lyrical…he unfolds his case with the utmost intellectual rigor.”—The New York Times “When Julian Jaynes . . . speculates that until late in the twentieth millennium BC men had no consciousness but were automatically obeying the voices of the gods, we are astounded but compelled to follow this remarkable thesis.”—John Updike, The New Yorker “He is as startling as Freud was in The Interpretation of Dreams, and Jaynes is equally as adept at forcing a new view of known human behavior.”—American Journal of Psychiatry
Book Synopsis We Beat the Street by : Sampson Davis
Download or read book We Beat the Street written by Sampson Davis and published by Penguin. This book was released on 2006-04-20 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Growing up on the rough streets of Newark, New Jersey, Rameck, George,and Sampson could easily have followed their childhood friends into drug dealing, gangs, and prison. But when a presentation at their school made the three boys aware of the opportunities available to them in the medical and dental professions, they made a pact among themselves that they would become doctors. It took a lot of determination—and a lot of support from one another—but despite all the hardships along the way, the three succeeded. Retold with the help of an award-winning author, this younger adaptation of the adult hit novel The Pact is a hard-hitting, powerful, and inspirational book that will speak to young readers everywhere.
Book Synopsis Difficult Relationships by : Luke Gregory
Download or read book Difficult Relationships written by Luke Gregory and published by . This book was released on 2019-07-23 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beware of toxic and difficult people that you meet in life.They will try to destroy everything around them: positive emotions, feelings, and love towards loved ones.Do you think you can cope with difficult people? The first thing you have to recognize is that some people are just very different from you and are not intentionally trying to be difficult. Those people, they are, wall" people in our life, as I like to say. If you don't handle difficult situations the right way, they will not only continue, but they will get worse! Change the way you think and manage stressful situations with difficult people: How to deal with self centered people, control freaks, disruptive, clingy, needy people, complainers, jealous, procrastinators, etc. Coping Strategies For Dealing With Difficult People. How to Keep Your Cool. How to Don't React Quickly. How to Be Proactive. How to: Proact Instead of React, Set Consequences, Have Good Personal Boundaries, Confront Behaviour Safely, Get Away. Don't Help People At Your Own Expense. How to: Pick Your Battles, Put Humour Into It, Separate The Person From The Issue, Put The Spotlight On Them Don't Take It Personally and Have Compassion and Patience. So much, much more information in this book. Who this book is for: People who have problems communicating with difficult people in their lives Those who have gone through a difficult moment and were blocked at a time Those who want to learn how to manage a difficult situation Those who want to learn more about the cause and effect of difficult people. The first thing I want to cover is how often are you meeting up with difficult people. If it is happening to you all the time, then there is something critical that you are going to want to consider, and I hope that I don't offend you, but it is the truth. If it is happening all the time then maybe you are a major part of the problem. Yes, I did say that. If you find that you are in conflict all the time then as you read this book, look at yourself and see if you recognize yourself in any the toxic people that will be described.If you find one that you see yourself in, then you have taken the first step to healing and becoming an easier to get along with a person.They become difficult to get along with as a way of protecting themselves from being hurt more. They also don't like themselves, so they hurt others as a way of making themselves feel better.The only problem is that it doesn't work and in the end, they become more and more hurt and more and harder to get along with. Now if this isn't you then be thankful because you are in a pretty good place emotionally and you are truly just dealing with difficult people on their end. My goal is to help you, not give you something that will just tickle your ears and make you feel good. If you find that you are in conflict all the time then as you read this book look at yourself and see if you recognize yourself in any the people that will be described. If you find one that you see yourself in, then you have taken the first step to healing and becoming an easier to get along with that difficult person.Many times people are difficult to get along with because of hurts, pains, abuse and other things that happened in childhood. They become difficult to get along with as a way of protecting themselves from being hurt more. They also don't like themselves, so they hurt others as a way of making themselves feel better. I'm sure my book will guide you through your life and your path.
Book Synopsis Shut Up and Say Something by : Karen Friedman
Download or read book Shut Up and Say Something written by Karen Friedman and published by Bloomsbury Publishing USA. This book was released on 2010-10-06 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: For business people looking to get results and up their income, this book divulges no-nonsense strategies that can turn anyone into a powerful speaker who can overcome challenges and influence the right listeners. In today's high-tech world, there are more ways than ever before to communicate: email, text messaging, voicemails, blogs, tweets, video conference calls, and remote meetings. But one thing is still exactly the same as in the old days: there are effective and ineffective ways to express yourself. All business professionals need to know how to communicate clearly, concisely, and passionately if they want their intended message to impact others. Shut Up and Say Something shows readers how to convincingly communicate their expertise in any business situation. This book demonstrates how to condense complicated concepts, minimize communication mistakes, avoid misinterpretation, convey vision, and quickly influence decision makers. Strategies for expressing yourself succinctly and clearly, dodging "loaded" questions, thinking fast on your feet, humanizing inscrutable information, and using humor to engage an audience are examples of the topics covered. The importance of prioritizing outcomes is emphasized throughout the book.
Book Synopsis Communicating Effectively For Dummies by : Marty Brounstein
Download or read book Communicating Effectively For Dummies written by Marty Brounstein and published by John Wiley & Sons. This book was released on 2011-03-16 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: A friendly guide that teaches you effective methods of communication to avoid common conflicts and make your voice heard in the office Communicating Effectively For Dummies shows you how to get your point across at work and interact productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations. Whether you're the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to: Learn how to become an active listener Accentuate the positive in negative situations Find win-win solutions for conflicts Stay on track when writing e-mails and letters Handle presentations, interviews, and other challenges Speak forcefully and assertively without alienating others This friendly and comprehensive guide gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, this book covers all the angles: Becoming aware of your own assumptions Dealing with passive-aggressive communicators What to say to help someone open up to you Communicating through eye contact and body language Maintaining a positive attitude Dealing with sensitive issues Effective conflict resolution models When to use e-mail, the phone, or a face-to-face meeting Dealing with angry customers Coaching your staff to communicate better In today's high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. With your own copy of Communicating Effectively For Dummies, you'll know what to say, how to say it, and that being a good listener can often be the difference between getting ahead and just getting by.
Book Synopsis Why Does He Do That? by : Lundy Bancroft
Download or read book Why Does He Do That? written by Lundy Bancroft and published by Penguin. This book was released on 2003-09-02 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this groundbreaking bestseller, Lundy Bancroft—a counselor who specializes in working with abusive men—uses his knowledge about how abusers think to help women recognize when they are being controlled or devalued, and to find ways to get free of an abusive relationship. He says he loves you. So...why does he do that? You’ve asked yourself this question again and again. Now you have the chance to see inside the minds of angry and controlling men—and change your life. In Why Does He Do That? you will learn about: • The early warning signs of abuse • The nature of abusive thinking • Myths about abusers • Ten abusive personality types • The role of drugs and alcohol • What you can fix, and what you can’t • And how to get out of an abusive relationship safely “This is without a doubt the most informative and useful book yet written on the subject of abusive men. Women who are armed with the insights found in these pages will be on the road to recovering control of their lives.”—Jay G. Silverman, Ph.D., Director, Violence Prevention Programs, Harvard School of Public Health
Book Synopsis The Definitive Book of Body Language by : Barbara Pease
Download or read book The Definitive Book of Body Language written by Barbara Pease and published by Bantam. This book was released on 2008-11-12 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: Available for the first time in the United States, this international bestseller reveals the secrets of nonverbal communication to give you confidence and control in any face-to-face encounter—from making a great first impression and acing a job interview to finding the right partner. It is a scientific fact that people’s gestures give away their true intentions. Yet most of us don’t know how to read body language– and don’t realize how our own physical movements speak to others. Now the world’s foremost experts on the subject share their techniques for reading body language signals to achieve success in every area of life. Drawing upon more than thirty years in the field, as well as cutting-edge research from evolutionary biology, psychology, and medical technologies that demonstrate what happens in the brain, the authors examine each component of body language and give you the basic vocabulary to read attitudes and emotions through behavior. Discover: • How palms and handshakes are used to gain control • The most common gestures of liars • How the legs reveal what the mind wants to do • The most common male and female courtship gestures and signals • The secret signals of cigarettes, glasses, and makeup • The magic of smiles–including smiling advice for women • How to use nonverbal cues and signals to communicate more effectively and get the reactions you want Filled with fascinating insights, humorous observations, and simple strategies that you can apply to any situation, this intriguing book will enrich your communication with and understanding of others–as well as yourself.
Book Synopsis The Spirit Catches You and You Fall Down by : Anne Fadiman
Download or read book The Spirit Catches You and You Fall Down written by Anne Fadiman and published by Macmillan. This book was released on 2012-04-24 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the National Book Critics Circle Award for Nonfiction, this brilliantly reported and beautifully crafted book explores the clash between a medical center in California and a Laotian refugee family over their care of a child.
Download or read book Listen written by Kathryn Mannix and published by William Collins. This book was released on 2022-04-28 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Powerful, humane and wise' JULIA SAMUEL 'Everyone should read it' NIGELLA LAWSON 'Beautiful ... This is a book for everyone. You feel held by it' PHILIPPA PERRY Most of us have a conversation we're avoiding.
