Voicebot And Chatbot Design

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Voicebot and Chatbot Design

Author : Rachel Batish
Publisher : Packt Publishing Ltd
ISBN 13 : 1789136881
Total Pages : 297 pages
Book Rating : 4.7/5 (891 download)

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Book Synopsis Voicebot and Chatbot Design by : Rachel Batish

Download or read book Voicebot and Chatbot Design written by Rachel Batish and published by Packt Publishing Ltd. This book was released on 2018-09-29 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create conversational UIs using cutting-edge frameworks Key FeaturesBuild AI chatbots and voicebots using practical and accessible toolkitsDesign and create voicebots that really shine in front of humansWork with familiar appliances like Alexa, Google Home, and FB MessengerDesign for UI success across different industries and use casesBook Description We are entering the age of conversational interfaces, where we will interact with AI bots using chat and voice. But how do we create a good conversation? How do we design and build voicebots and chatbots that can carry successful conversations in in the real world? In this book, Rachel Batish introduces us to the world of conversational applications, bots and AI. You’ll discover how - with little technical knowledge - you can build successful and meaningful conversational UIs. You’ll find detailed guidance on how to build and deploy bots on the leading conversational platforms, including Amazon Alexa, Google Home, and Facebook Messenger. You’ll then learn key design aspects for building conversational UIs that will really succeed and shine in front of humans. You’ll discover how your AI bots can become part of a meaningful conversation with humans, using techniques such as persona shaping, and tone analysis. For successful bots in the real world, you’ll explore important use-cases and examples where humans interact with bots. With examples across finance, travel, and e-commerce, you’ll see how you can create successful conversational UIs in any sector. Expand your horizons further as Rachel shares with you her insights into cutting-edge voicebot and chatbot technologies, and how the future might unfold. Join in right now and start building successful, high impact bots! What you will learnBuild your own AI voicebots and chatbotsUse familiar appliances like Alexa, Google Home, and Facebook MessengerMaster the elements of conversational user interfacesKey design techniques to make your bots successfulUse tone analysis to deepen UI conversation for humansCreate voicebots and UIs designed for real-world situationsInsightful case studies in finance, travel, and e-commerceCutting-edge technology and insight into the future of AI botsWho this book is for This book is for you, if you want to deepen your appreciation of UI and how conversational UIs - driven by artificial intelligence - are transforming the way humans interact with computers, appliances, and the everyday world around us. This book works with the major UI toolkits available today, so you do not need a deep programming knowledge to build the bots in this book: a basic familiarity with markup languages and JavaScript will give you everything you need to start building cutting-edge conversational UIs.

Designing Bots

Author : Amir Shevat
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491974834
Total Pages : 348 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Designing Bots by : Amir Shevat

Download or read book Designing Bots written by Amir Shevat and published by "O'Reilly Media, Inc.". This book was released on 2017-05-17 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the new conversational apps are revolutionizing the way we interact with software. This practical guide shows you how to design and build great conversational experiences and delightful bots that help people be more productive, whether it’s for a new consumer service or an enterprise efficiency product. Ideal for designers, product managers, and entrepreneurs, this book explores what works and what doesn’t in real-world bot examples, and provides practical design patterns for your bot-building toolbox. You’ll learn how to use an effective onboarding process, outline different flows, define a bot personality, and choose the right balance of rich control and text. Explore different bot use-cases and design best practices Understand bot anatomy—such as brand and personality, conversations, advanced UI controls—and their associated design patterns Learn steps for building a Facebook Messenger consumer bot and a Slack business bot Explore the lessons learned and shared experiences of designers and entrepreneurs who have built bots Design and prototype your first bot, and experiment with user feedback

Designing Bots

Author : Amir Shevat
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491974842
Total Pages : 348 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Designing Bots by : Amir Shevat

The Definitive Guide to Conversational AI with Dialogflow and Google Cloud

Author : Lee Boonstra
Publisher : Apress
ISBN 13 : 9781484270134
Total Pages : 405 pages
Book Rating : 4.2/5 (71 download)

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Book Synopsis The Definitive Guide to Conversational AI with Dialogflow and Google Cloud by : Lee Boonstra

Download or read book The Definitive Guide to Conversational AI with Dialogflow and Google Cloud written by Lee Boonstra and published by Apress. This book was released on 2021-06-25 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build enterprise chatbots for web, social media, voice assistants, IoT, and telephony contact centers with Google's Dialogflow conversational AI technology. This book will explain how to get started with conversational AI using Google and how enterprise users can use Dialogflow as part of Google Cloud. It will cover the core concepts such as Dialogflow essentials, deploying chatbots on web and social media channels, and building voice agents including advanced tips and tricks such as intents, entities, and working with context. The Definitive Guide to Conversational AI with Dialogflow and Google Cloud also explains how to build multilingual chatbots, orchestrate sub chatbots into a bigger conversational platform, use virtual agent analytics with popular tools, such as BigQuery or Chatbase, and build voice bots. It concludes with coverage of more advanced use cases, such as building fulfillment functionality, building your own integrations, securing your chatbots, and building your own voice platform with the Dialogflow SDK and other Google Cloud machine learning APIs. After reading this book, you will understand how to build cross-channel enterprise bots with popular Google tools such as Dialogflow, Google Cloud AI, Cloud Run, Cloud Functions, and Chatbase. What You Will Learn Discover Dialogflow, Dialogflow Essentials, Dialogflow CX, and how machine learning is used Create Dialogflow projects for individuals and enterprise usage Work with Dialogflow essential concepts such as intents, entities, custom entities, system entities, composites, and how to track context Build bots quickly using prebuilt agents, small talk modules, and FAQ knowledge bases Use Dialogflow for an out-of-the-box agent review Deploy text conversational UIs for web and social media channels Build voice agents for voice assistants, phone gateways, and contact centers Create multilingual chatbots Orchestrate many sub-chatbots to build a bigger conversational platform Use chatbot analytics and test the quality of your Dialogflow agent See the new Dialogflow CX concepts, how Dialogflow CX fits in, and what’s different in Dialogflow CX Who This Book Is For Everyone interested in building chatbots for web, social media, voice assistants, or contact centers using Google’s conversational AI/cloud technology.

Designing Voice User Interfaces

Author : Cathy Pearl
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491955384
Total Pages : 278 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Designing Voice User Interfaces by : Cathy Pearl

Download or read book Designing Voice User Interfaces written by Cathy Pearl and published by "O'Reilly Media, Inc.". This book was released on 2016-12-19 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Voice user interfaces (VUIs) are becoming all the rage today. But how do you build one that people can actually converse with? Whether you’re designing a mobile app, a toy, or a device such as a home assistant, this practical book guides you through basic VUI design principles, helps you choose the right speech recognition engine, and shows you how to measure your VUI’s performance and improve upon it. Author Cathy Pearl also takes product managers, UX designers, and VUI designers into advanced design topics that will help make your VUI not just functional, but great.Understand key VUI design concepts, including command-and-control and conversational systemsDecide if you should use an avatar or other visual representation with your VUIExplore speech recognition technology and its impact on your designTake your VUI above and beyond the basic exchange of informationLearn practical ways to test your VUI application with usersMonitor your app and learn how to quickly improve performanceGet real-world examples of VUIs for home assistants, smartwatches, and car systems

Hands-On Chatbots and Conversational UI Development

Author : Srini Janarthanam
Publisher : Packt Publishing Ltd
ISBN 13 : 1788298330
Total Pages : 383 pages
Book Rating : 4.7/5 (882 download)

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Book Synopsis Hands-On Chatbots and Conversational UI Development by : Srini Janarthanam

Download or read book Hands-On Chatbots and Conversational UI Development written by Srini Janarthanam and published by Packt Publishing Ltd. This book was released on 2017-12-29 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build over 8 chatbots and conversational user interfaces with leading tools such as Chatfuel, Dialogflow, Microsoft Bot Framework, Twilio, Alexa Skills, and Google Actions and deploying them on channels like Facebook Messenger, Amazon Alexa and Google Home About This Book Understand the different use cases of Conversational UIs with this project-based guide Build feature-rich Chatbots and deploy them on multiple platforms Get real-world examples of voice-enabled UIs for personal and home assistance Who This Book Is For This book is for developers who are interested in creating interactive conversational UIs/Chatbots. A basic understanding of JavaScript and web APIs is required. What You Will Learn Design the flow of conversation between the user and the chatbot Create Task model chatbots for implementing tasks such as ordering food Get new toolkits and services in the chatbot ecosystem Integrate third-party information APIs to build interesting chatbots Find out how to deploy chatbots on messaging platforms Build a chatbot using MS Bot Framework See how to tweet, listen to tweets, and respond using a chatbot on Twitter Publish chatbots on Google Assistant and Amazon Alexa In Detail Conversation as an interface is the best way for machines to interact with us using the universally accepted human tool that is language. Chatbots and voice user interfaces are two flavors of conversational UIs. Chatbots are real-time, data-driven answer engines that talk in natural language and are context-aware. Voice user interfaces are driven by voice and can understand and respond to users using speech. This book covers both types of conversational UIs by leveraging APIs from multiple platforms. We'll take a project-based approach to understand how these UIs are built and the best use cases for deploying them. We'll start by building a simple messaging bot from the Facebook Messenger API to understand the basics of bot building. Then we move on to creating a Task model that can perform complex tasks such as ordering and planning events with the newly-acquired-by-Google Dialogflow and Microsoft Bot framework. We then turn to voice-enabled UIs that are capable of interacting with users using speech with Amazon Alexa and Google Home. By the end of the book, you will have created your own line of chatbots and voice UIs for multiple leading platforms. Style and approach This is a practical book, where each chapter focuses on a chatbot project. The chapters take a step-by-step approach to help you build intelligent chatbots that act as personal assistants.

Alexa Skills Projects

Author : Madhur Bhargava
Publisher : Packt Publishing Ltd
ISBN 13 : 1788997581
Total Pages : 243 pages
Book Rating : 4.7/5 (889 download)

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Book Synopsis Alexa Skills Projects by : Madhur Bhargava

Download or read book Alexa Skills Projects written by Madhur Bhargava and published by Packt Publishing Ltd. This book was released on 2018-06-29 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get up and running with the fundamentals of Amazon Alexa and build exciting IoT projects Key Features Gain hands-on experience of working with Amazon Echo and Alexa Build exciting IoT projects using Amazon Echo Learn about voice-enabled smart devices Book Description Amazon Echo is a smart speaker developed by Amazon, which connects to Amazon’s Alexa Voice Service and is entirely controlled by voice commands. Amazon Echo is currently being used for a variety of purposes such as home automation, asking generic queries, and even ordering a cab or pizza. Alexa Skills Projects starts with a basic introduction to Amazon Alexa and Echo. You will then deep dive into Alexa Programming concepts such as Intents, Slots, Lambdas and maintaining your skill’s state using DynamoDB. You will get a clear understanding of how some of the most popular Alexa Skills work, and gain experience of working with real-world Amazon Echo applications. In the concluding chapters, you will explore the future of voice-enabled applications and their coverage with respect to the Internet of Things. By the end of the book, you will have learned to design Alexa Skills for specific purposes and interact with Amazon Echo to execute these skills. What you will learn Understand how Amazon Echo is already being used in various domains Discover how an Alexa Skill is architected Get a clear understanding of how some of the most popular Alexa Skills work Design Alexa Skills for specific purposes and interact with Amazon Echo to execute them Gain experience of programming for Amazon Echo Explore future applications of Amazon Echo and other voice-activated devices Who this book is for Alexa Skills Projects is for individuals who want to have a deep understanding of the underlying technology that drives Amazon Echo and Alexa, and how it can be integrated with the Internet of Things to develop hands-on projects.

Exploring GPT-3

Author : Steve Tingiris
Publisher : Packt Publishing Ltd
ISBN 13 : 1800565496
Total Pages : 296 pages
Book Rating : 4.8/5 (5 download)

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Book Synopsis Exploring GPT-3 by : Steve Tingiris

Download or read book Exploring GPT-3 written by Steve Tingiris and published by Packt Publishing Ltd. This book was released on 2021-08-27 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get started with GPT-3 and the OpenAI API for natural language processing using JavaScript and Python Key FeaturesUnderstand the power of potential GPT-3 language models and the risks involvedExplore core GPT-3 use cases such as text generation, classification, and semantic search using engaging examplesPlan and prepare a GPT-3 application for the OpenAI review process required for publishing a live applicationBook Description Generative Pre-trained Transformer 3 (GPT-3) is a highly advanced language model from OpenAI that can generate written text that is virtually indistinguishable from text written by humans. Whether you have a technical or non-technical background, this book will help you understand and start working with GPT-3 and the OpenAI API. If you want to get hands-on with leveraging artificial intelligence for natural language processing (NLP) tasks, this easy-to-follow book will help you get started. Beginning with a high-level introduction to NLP and GPT-3, the book takes you through practical examples that show how to leverage the OpenAI API and GPT-3 for text generation, classification, and semantic search. You'll explore the capabilities of the OpenAI API and GPT-3 and find out which NLP use cases GPT-3 is best suited for. You'll also learn how to use the API and optimize requests for the best possible results. With examples focusing on the OpenAI Playground and easy-to-follow JavaScript and Python code samples, the book illustrates the possible applications of GPT-3 in production. By the end of this book, you'll understand the best use cases for GPT-3 and how to integrate the OpenAI API in your applications for a wide array of NLP tasks. What you will learnUnderstand what GPT-3 is and how it can be used for various NLP tasksGet a high-level introduction to GPT-3 and the OpenAI APIImplement JavaScript and Python code examples that call the OpenAI APIStructure GPT-3 prompts and options to get the best possible resultsSelect the right GPT-3 engine or model to optimize for speed and cost-efficiencyFind out which use cases would not be suitable for GPT-3Create a GPT-3-powered knowledge base application that follows OpenAI guidelinesWho this book is for Exploring GPT-3 is for anyone interested in natural language processing or learning GPT-3 with or without a technical background. Developers, product managers, entrepreneurs, and hobbyists looking to get to grips with NLP, AI, and GPT-3 will find this book useful. Basic computer skills are all you need to get the most out of this book.

Voice User Interface Projects

Author : Henry Lee
Publisher : Packt Publishing Ltd
ISBN 13 : 1788470222
Total Pages : 392 pages
Book Rating : 4.7/5 (884 download)

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Book Synopsis Voice User Interface Projects by : Henry Lee

Download or read book Voice User Interface Projects written by Henry Lee and published by Packt Publishing Ltd. This book was released on 2018-07-31 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop intelligent voice-empowered applications and Chatbots that not only understand voice commands but also respond to it Key Features Target multiple platforms by creating voice interactions for your applications Explore real-world examples of how to produce smart and practical virtual assistants Build a virtual assistant for cars using Android Auto in Xamarin Book Description From touchscreen and mouse-click, we are moving to voice- and conversation-based user interfaces. By adopting Voice User Interfaces (VUIs), you can create a more compelling and engaging experience for your users. Voice User Interface Projects teaches you how to develop voice-enabled applications for desktop, mobile, and Internet of Things (IoT) devices. This book explains in detail VUI and its importance, basic design principles of VUI, fundamentals of conversation, and the different voice-enabled applications available in the market. You will learn how to build your first voice-enabled application by utilizing DialogFlow and Alexa’s natural language processing (NLP) platform. Once you are comfortable with building voice-enabled applications, you will understand how to dynamically process and respond to the questions by using NodeJS server deployed to the cloud. You will then move on to securing NodeJS RESTful API for DialogFlow and Alexa webhooks, creating unit tests and building voice-enabled podcasts for cars. Last but not the least you will discover advanced topics such as handling sessions, creating custom intents, and extending built-in intents in order to build conversational VUIs that will help engage the users. By the end of the book, you will have grasped a thorough knowledge of how to design and develop interactive VUIs. What you will learn Understand NLP platforms with machine learning Exploit best practices and user experiences in creating VUI Build voice-enabled chatbots Host, secure, and test in a cloud platform Create voice-enabled applications for personal digital assistant devices Develop a virtual assistant for cars Who this book is for Voice User Interface Projects is for you if you are a software engineer who wants to develop voice-enabled applications for your personal digital assistant devices such as Amazon Echo and Google Home, along with your car’s virtual assistant systems. Some experience with JavaScript is required.

Chatbot Research and Design

Author : Asbjørn Følstad
Publisher : Springer Nature
ISBN 13 : 3030948900
Total Pages : 217 pages
Book Rating : 4.0/5 (39 download)

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Book Synopsis Chatbot Research and Design by : Asbjørn Følstad

Download or read book Chatbot Research and Design written by Asbjørn Følstad and published by Springer Nature. This book was released on 2022-01-27 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 5th International Workshop on Chatbot Research and Design, CONVERSATIONS 2021, which was held during November 2021.Due to COVID-19 pandemic the conference was held online. The 12 papers included in this volume were carefully reviewed and selected from a total of 25 submissions. The papers in the proceedings are structured in four topical groups: Chatbot User Insight, Chatbots Supporting Collaboration and Social Interaction, and Chatbot UX and Design.

Conversational AI

Author : Andrew Freed
Publisher : Simon and Schuster
ISBN 13 : 1638351007
Total Pages : 318 pages
Book Rating : 4.6/5 (383 download)

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Book Synopsis Conversational AI by : Andrew Freed

Download or read book Conversational AI written by Andrew Freed and published by Simon and Schuster. This book was released on 2021-11-02 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A thorough guide to the entire process of designing and implementing virtual assistants. Goes way beyond the technicalities." - Maxim Volgin, KLM Design, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services. In Conversational AI, you will learn how to: Pick the right AI assistant type and channel for your needs Write dialog with intentional tone and specificity Train your AI’s classifier from the ground up Create question-and-direct-response AI assistants Design and optimize a process flow for web and voice Test your assistant’s accuracy and plan out improvements Conversational AI: Chatbots that work teaches you to create the kind of AI-enabled assistants that are revolutionizing the customer service industry. You’ll learn to build effective conversational AI that can automate common inquiries and easily address your customers' most common problems. This engaging and entertaining book delivers the essential technical and creative skills for designing successful AI solutions, from coding process flows and training machine learning, to improving your written dialog. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the technology Create AI-driven chatbots and other intelligent agents that humans actually enjoy talking to! Adding intelligence to automated response systems saves time and money for you and your customers. Conversational AI systems excel at routine tasks such as answering common questions, classifying issues, and routing customers to the appropriate human staff. This book will show you how to build effective, production-ready AI assistants. About the book Conversational AI is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it, you’ll learn how to find training data, assess performance, and write dialog that sounds human. You’ll go from building simple chatbots to designing the voice assistant for a complete call center. What's inside Pick the right AI for your needs Train your AI classifier Create question-and-direct-response assistants Design and optimize a process flow About the reader For software developers. Examples use Watson Assistant and Python. About the author Andrew R. Freed is a Master Inventor and Senior Technical Staff Member at IBM. He has worked in AI solutions since 2012. Table of Contents PART 1 FOUNDATIONS 1 Introduction to conversational AI 2 Building your first conversational AI PART 2 DESIGNING FOR SUCCESS 3 Designing effective processes 4 Designing effective dialogue 5 Building a successful AI assistant PART 3 TRAINING AND TESTING 6 Training your assistant 7 How accurate is your assistant? 8 Testing your dialogue flows PART 4 MAINTENANCE 9 Deployment and management 10 Improving your assistant PART 5 ADVANCED/OPTIONAL TOPICS 11 Building your own classifier 12 Additional training for voice assistants

Build Chatbot Interactions

Author : Daniel Pritchett
Publisher : Pragmatic Bookshelf
ISBN 13 : 1680507095
Total Pages : 295 pages
Book Rating : 4.6/5 (85 download)

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Book Synopsis Build Chatbot Interactions by : Daniel Pritchett

Download or read book Build Chatbot Interactions written by Daniel Pritchett and published by Pragmatic Bookshelf. This book was released on 2019-06-13 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: The next step in the evolution of user interfaces is here. Chatbots let your users interact with your service in their own natural language. Use free and open source tools along with Ruby to build creative, useful, and unexpected interactions for users. Take advantage of the Lita framework's step-by-step implementation strategy to simplify bot development and testing. From novices to experts, chatbots are an area in which everyone can participate. Exercise your creativity by creating chatbot skills for communicating, information, and fun. Developers of all skill levels can craft user experiences that are natural, easy to use, and most of all, fun. Build chatbots using free, open source tools and launch them to popular chat platforms like Slack and Amazon's Alexa. Use the Ruby programming language and the Lita bot framework to unlock fun and powerful chat abilities such as sending text messages and emails, creating new meme images, driving a robot around the room, and talking out loud on a home speaker. Use frameworks available in Ruby and Node.js to get started quickly. Create simple chatbot skills that respond quickly to basic requests. Chain skills together for more complex interactions. Take advantage of test-driven development techniques to build your bots with confidence. Coordinate tasks with colleagues via bot. Connect with external APIs to provide users with data they need. Extract data information from web pages when an API isn't available. Expand your bot's reach with SMS and e-mail messaging. Deploy a chatbot to a host so users can interact with it on their schedule. Build a more responsive, easy-to-use interface for your users today. What You Need: You don't need much to get started with chatbots. A Mac or Linux computer with a recent version of Ruby is recommended. Windows users can keep up with a free virtual machine running Linux. You'll deploy your chatbots for free (or at least cheaply) on cloud hosting platforms like Heroku and Digital Ocean.

Build Better Chatbots

Author : Rashid Khan
Publisher : Apress
ISBN 13 : 1484231112
Total Pages : 113 pages
Book Rating : 4.4/5 (842 download)

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Book Synopsis Build Better Chatbots by : Rashid Khan

Download or read book Build Better Chatbots written by Rashid Khan and published by Apress. This book was released on 2017-12-13 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn best practices for building bots by focusing on the technological implementation and UX in this practical book. You will cover key topics such as setting up a development environment for creating chatbots for multiple channels (Facebook Messenger, Skype, and KiK); building a chatbot (design to implementation); integrating to IFTT (If This Then That) and IoT (Internet of Things); carrying out analytics and metrics for chatbots; and most importantly monetizing models and business sense for chatbots. Build Better Chatbots is easy to follow with code snippets provided in the book and complete code open sourced and available to download. With Facebook opening up its Messenger platform for developers, followed by Microsoft opening up Skype for development, a new channel has emerged for brands to acquire, engage, and service customers on chat with chatbots. What You Will Learn Work with the bot development life cycle Master bot UX design Integrate into the bot ecosystem Maximize the business and monetization potential for bots Who This Book Is For Developers, programmers, and hobbyists who have basic programming knowledge. The book can be used by existing chatbot developers to gain a better understanding of analytics and the business side of bots.

Designing for Empathy

Author : Elif M. Gokcigdem
Publisher : American Alliance of Museums
ISBN 13 : 9781538118283
Total Pages : 466 pages
Book Rating : 4.1/5 (182 download)

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Book Synopsis Designing for Empathy by : Elif M. Gokcigdem

Download or read book Designing for Empathy written by Elif M. Gokcigdem and published by American Alliance of Museums. This book was released on 2019 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing for Empathy is a volume of twenty-three essays contributed by multidisciplinary experts, collectively exploring the state of empathy for its design elements that might lead to positive behavior change and a paradigm shift towards unifying, compassionate worldviews and actions. As museums are currently shaping their tools for fostering empathy as an intentional outcome of museum experiences, the idea of empathy-building is shaping them back as socially relevant institutions that increasingly value diversity, accessibility, and equality. This is a non-linear, multi-layered, and multi-dimensional transformation that requires multidisciplinary, cross-industries, and cross-sectors alliances for its sustainability. The potential of this collective transformation effort includes the invention of unconventional, evidence-based, and sustainable solutions that can be scaled up beyond the walls of traditional museums to all kinds of informal learning platforms to help eliminate the empathy-deficit in our world. Designing for Empathy expands our understanding of empathy and its potential for fostering compassionate worldviews and actions through a multidisciplinary exploration in three parts: "The Object of Our Empathy" explores how we define and perceive the "Other," "The Alchemy of Empathy" introduces thirteen design elements of empathy that might lead to transformative learning experiences, and "The Scope and the Spectrum of Empathy" highlights the importance of positioning empathy as a cross-industrial shared value for the benefit of people and the planet. Designing for Empathy will inspire and empower those who are interested in intentionally designing for empathy to cultivate compassionate worldviews and actions that celebrate and preserve the oneness of all people, the environment, and our planet.

Conversational UX Design

Author : Robert J. Moore
Publisher : Morgan & Claypool
ISBN 13 : 1450363040
Total Pages : 316 pages
Book Rating : 4.4/5 (53 download)

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Book Synopsis Conversational UX Design by : Robert J. Moore

Download or read book Conversational UX Design written by Robert J. Moore and published by Morgan & Claypool. This book was released on 2019-05-29 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: With recent advances in natural language understanding techniques and far-field microphone arrays, natural language interfaces, such as voice assistants and chatbots, are emerging as a popular new way to interact with computers. They have made their way out of the industry research labs and into the pockets, desktops, cars and living rooms of the general public. But although such interfaces recognize bits of natural language, and even voice input, they generally lack conversational competence, or the ability to engage in natural conversation. Today’s platforms provide sophisticated tools for analyzing language and retrieving knowledge, but they fail to provide adequate support for modeling interaction. The user experience (UX) designer or software developer must figure out how a human conversation is organized, usually relying on commonsense rather than on formal knowledge. Fortunately, practitioners can rely on conversation science. This book adapts formal knowledge from the field of Conversation Analysis (CA) to the design of natural language interfaces. It outlines the Natural Conversation Framework (NCF), developed at IBM Research, a systematic framework for designing interfaces that work like natural conversation. The NCF consists of four main components: 1) an interaction model of “expandable sequences,” 2) a corresponding content format, 3) a pattern language with 100 generic UX patterns and 4) a navigation method of six basic user actions. The authors introduce UX designers to a new way of thinking about user experience design in the context of conversational interfaces, including a new vocabulary, new principles and new interaction patterns. User experience designers and graduate students in the HCI field as well as developers and conversation analysis students should find this book of interest.

Museums and Digital Culture

Author : Tula Giannini
Publisher : Springer
ISBN 13 : 3319974572
Total Pages : 590 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Museums and Digital Culture by : Tula Giannini

Download or read book Museums and Digital Culture written by Tula Giannini and published by Springer. This book was released on 2019-05-06 with total page 590 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores how digital culture is transforming museums in the 21st century. Offering a corpus of new evidence for readers to explore, the authors trace the digital evolution of the museum and that of their audiences, now fully immersed in digital life, from the Internet to home and work. In a world where life in code and digits has redefined human information behavior and dominates daily activity and communication, ubiquitous use of digital tools and technology is radically changing the social contexts and purposes of museum exhibitions and collections, the work of museum professionals and the expectations of visitors, real and virtual. Moving beyond their walls, with local and global communities, museums are evolving into highly dynamic, socially aware and relevant institutions as their connections to the global digital ecosystem are strengthened. As they adopt a visitor-centered model and design visitor experiences, their priorities shift to engage audiences, convey digital collections, and tell stories through exhibitions. This is all part of crafting a dynamic and innovative museum identity of the future, made whole by seamless integration with digital culture, digital thinking, aesthetics, seeing and hearing, where visitors are welcomed participants. The international and interdisciplinary chapter contributors include digital artists, academics, and museum professionals. In themed parts the chapters present varied evidence-based research and case studies on museum theory, philosophy, collections, exhibitions, libraries, digital art and digital future, to bring new insights and perspectives, designed to inspire readers. Enjoy the journey!

Mobile Usability

Author : Jakob Nielsen
Publisher : Pearson Education
ISBN 13 : 0133122174
Total Pages : 595 pages
Book Rating : 4.1/5 (331 download)

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Book Synopsis Mobile Usability by : Jakob Nielsen

Download or read book Mobile Usability written by Jakob Nielsen and published by Pearson Education. This book was released on 2012-10-09 with total page 595 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do we create a satisfactory user experience when limited to a small device? This new guide focuses on usability for mobile devices, primarily smartphones and touchphones, and covers such topics as developing a mobile strategy, designing for small screens, writing for mobile, usability comparisons, and looking toward the future. The book includes 228-full color illustrations to demonstrate the points. Based on expert reviews and international studies with participants ranging from students to early technology adopters and business people using websites on a variety of mobile devices, this guide offers a complete look at the landscape for a mobile world. Author Jakob Nielsen is considered one of the world's leading experts on Web usability. He is the author of numerous best-selling books, including Prioritizing Web Usability and the groundbreaking Designing Web Usability, which has sold more than 250,000 copies and has been translated in 22 languages.