Trust And Confidence In Government And Public Services

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Trust and Confidence in Government and Public Services

Author : Sue Llewellyn
Publisher : Routledge
ISBN 13 : 1135929726
Total Pages : 276 pages
Book Rating : 4.1/5 (359 download)

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Book Synopsis Trust and Confidence in Government and Public Services by : Sue Llewellyn

Download or read book Trust and Confidence in Government and Public Services written by Sue Llewellyn and published by Routledge. This book was released on 2013-10-28 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trust and confidence are topical issues. Pundits claim that citizens trust governments and public services increasingly less - identifying a powerful new erosion of confidence that, in the US, goes back at least to Watergate in the 1970s. Recently, media exposure in the UK about MP expenses has been extensive, and a court case ruled in favor of publishing expense claims and against exempting MPs from the scrutiny which all citizens are subject to under ‘freedom of information.’ As a result, revelations about everything from property speculation to bespoke duck pond houses have fueled public outcry, and survey evidence shows that citizens increasingly distrust the government with public resources. This book gathers together arguments and evidence to answers questions such as: What is trust? Can trust be boosted through regulation? What role does leadership play in rebuilding trust? How does trust and confidence affect public services? The chapters in this collection explore these questions across several countries and different sectors of public service provision: health, education, social services, the police, and the third sector. The contributions offer empirical evidence about how the issues of trust and confidence differ across countries and sectors, and develop ideas about how trust and confidence in government and public services may adjust in the information age.

OECD Public Governance Reviews Trust and Public Policy How Better Governance Can Help Rebuild Public Trust

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264268928
Total Pages : 160 pages
Book Rating : 4.2/5 (642 download)

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Book Synopsis OECD Public Governance Reviews Trust and Public Policy How Better Governance Can Help Rebuild Public Trust by : OECD

Download or read book OECD Public Governance Reviews Trust and Public Policy How Better Governance Can Help Rebuild Public Trust written by OECD and published by OECD Publishing. This book was released on 2017-03-27 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report examines the influence of trust on policy making and explores some of the steps governments can take to strengthen public trust.

Government at a Glance 2021

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264921419
Total Pages : 280 pages
Book Rating : 4.2/5 (649 download)

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Book Synopsis Government at a Glance 2021 by : OECD

Download or read book Government at a Glance 2021 written by OECD and published by OECD Publishing. This book was released on 2021-07-09 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 2021 edition includes input indicators on public finance and employment; process indicators include data on institutions, budgeting practices, human resources management, regulatory governance, public procurement, governance of infrastructure, public sector integrity, open government and digital government. Outcome indicators cover core government results (e.g. trust, political efficacy, inequality reduction) and indicators on access, responsiveness, quality and satisfaction for the education, health and justice sectors.

Managing Conflict of Interest in the Public Sector

Author : Howard Whitton
Publisher : Org. for Economic Cooperation & Development
ISBN 13 :
Total Pages : 120 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Managing Conflict of Interest in the Public Sector by : Howard Whitton

Download or read book Managing Conflict of Interest in the Public Sector written by Howard Whitton and published by Org. for Economic Cooperation & Development. This book was released on 2005 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflicts of interest in both the public and private sectors have become a major matter of public concern world-wide. The OECD Guidelines define a conflict of interest as occurring when a public official has private-capacity interests which could improperly influence the performance of their official duties and responsibilities. However, identifying a specific conflict of interest in practice can be difficult. And resolving the conflicting interests appropriately in a particular case is something that most people find even more challenging. The Toolkit focuses on specific techniques, resources and strategies for: Identifying, managing and preventing conflict-of-interest situations more effectively; and Increasing integrity in official decision-making, which might be compromised by a conflict of interest. This Toolkit provides non-technical, practical help to enable officials to recognise problematic situations and help them to ensure that integrity and reputation are not compromised. The tools themselves are provided in generic form. They are based on examples of sound conflict-of-interest policy and practice drawn from various OECD member and non-member countries. They have been designed for adaptation to suit countries with different legal and administrative systems. FURTHER READING: Managing Conflict of Interest in the Public Service: OECD Guidelines and Country Experiences

Administrative Burden

Author : Pamela Herd
Publisher : Russell Sage Foundation
ISBN 13 : 1610448782
Total Pages : 360 pages
Book Rating : 4.6/5 (14 download)

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Book Synopsis Administrative Burden by : Pamela Herd

Download or read book Administrative Burden written by Pamela Herd and published by Russell Sage Foundation. This book was released on 2019-01-09 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bureaucracy, confusing paperwork, and complex regulations—or what public policy scholars Pamela Herd and Donald Moynihan call administrative burdens—often introduce delay and frustration into our experiences with government agencies. Administrative burdens diminish the effectiveness of public programs and can even block individuals from fundamental rights like voting. In AdministrativeBurden, Herd and Moynihan document that the administrative burdens citizens regularly encounter in their interactions with the state are not simply unintended byproducts of governance, but the result of deliberate policy choices. Because burdens affect people’s perceptions of government and often perpetuate long-standing inequalities, understanding why administrative burdens exist and how they can be reduced is essential for maintaining a healthy public sector. Through in-depth case studies of federal programs and controversial legislation, the authors show that administrative burdens are the nuts-and-bolts of policy design. Regarding controversial issues such as voter enfranchisement or abortion rights, lawmakers often use administrative burdens to limit access to rights or services they oppose. For instance, legislators have implemented administrative burdens such as complicated registration requirements and strict voter-identification laws to suppress turnout of African American voters. Similarly, the right to an abortion is legally protected, but many states require women seeking abortions to comply with burdens such as mandatory waiting periods, ultrasounds, and scripted counseling. As Herd and Moynihan demonstrate, administrative burdens often disproportionately affect the disadvantaged who lack the resources to deal with the financial and psychological costs of navigating these obstacles. However, policymakers have sometimes reduced administrative burdens or shifted them away from citizens and onto the government. One example is Social Security, which early administrators of the program implemented in the 1930s with the goal of minimizing burdens for beneficiaries. As a result, the take-up rate is about 100 percent because the Social Security Administration keeps track of peoples’ earnings for them, automatically calculates benefits and eligibility, and simply requires an easy online enrollment or visiting one of 1,200 field offices. Making more programs and public services operate this efficiently, the authors argue, requires adoption of a nonpartisan, evidence-based metric for determining when and how to institute administrative burdens, with a bias toward reducing them. By ensuring that the public’s interaction with government is no more onerous than it need be, policymakers and administrators can reduce inequality, boost civic engagement, and build an efficient state that works for all citizens.

Government at a Glance: Latin America and the Caribbean 2020

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264455469
Total Pages : 200 pages
Book Rating : 4.2/5 (644 download)

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Book Synopsis Government at a Glance: Latin America and the Caribbean 2020 by : OECD

Download or read book Government at a Glance: Latin America and the Caribbean 2020 written by OECD and published by OECD Publishing. This book was released on 2020-03-18 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: This third edition of Government at a Glance Latin America and the Caribbean provides the latest available evidence on public administrations and their performance in the LAC region and compares it to OECD countries. This publication includes indicators on public finances and economics, public employment, centres of government, regulatory governance, open government data, public sector integrity, public procurement and for the first time core government results (e.g. trust, inequality reduction).

OECD Public Integrity Handbook

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264536175
Total Pages : 208 pages
Book Rating : 4.2/5 (645 download)

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Book Synopsis OECD Public Integrity Handbook by : OECD

Download or read book OECD Public Integrity Handbook written by OECD and published by OECD Publishing. This book was released on 2020-05-20 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: The OECD Public Integrity Handbook provides guidance to government, business and civil society on implementing the OECD Recommendation on Public Integrity. The Handbook clarifies what the Recommendation’s thirteen principles mean in practice and identifies challenges in implementing them.

Public Trust In Singapore

Author : David Chan
Publisher : World Scientific
ISBN 13 : 9813279656
Total Pages : 181 pages
Book Rating : 4.8/5 (132 download)

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Book Synopsis Public Trust In Singapore by : David Chan

Download or read book Public Trust In Singapore written by David Chan and published by World Scientific. This book was released on 2018-12-12 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is clear that public trust plays a critical role in developing a vibrant economy and a strong society. A reasonably high level of public trust will enable the public, the Government, and the various organisations and groups in the different sectors in Singapore to work together to build a cohesive and adaptive community. This means a community characterised by constructive relationships embedded in positive economic, human, social, political and psychological capital.Public trust is important because it affects how people think, feel and behave. Trust takes time to build, is easy to lose, and once lost is difficult to restore. Trust is multi-dimensional, having to do with distinct aspects relating to competence, integrity and benevolence. Trust is also dynamic — it changes over time and the direction of change is not pre-determined.Given how critical and complex the concept of trust is, we need to have a valid and honest understanding of trust, if we want to shed light on how and why public trust changes, and how we can repair public trust violation and develop public trust in Singapore.The book is organised into four parts. Part 1 provides an overview of issues involved in thinking about public trust. Part 2 examines public trust in the context of upholding public accountability and discusses specific issues of public transport in Singapore. Part 3 analyses the relationships linking trust to social media analytics as well as healthcare. Part 4 addresses specific questions on public trust in Singapore in terms of social harmony, race and religion, education, civil society, social inequalities, dealing with differences and disagreements, political leadership, and relationships between people and government.This book will provide the reader new perspectives and possibilities related to questions that have become more salient in recent years as Singapore society underwent significant changes that likely impact on the nature and level of public trust.

Government at a Glance: Western Balkans

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264701184
Total Pages : 150 pages
Book Rating : 4.2/5 (647 download)

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Book Synopsis Government at a Glance: Western Balkans by : OECD

Download or read book Government at a Glance: Western Balkans written by OECD and published by OECD Publishing. This book was released on 2020-07-07 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Government at a Glance: Western Balkans presents information on public governance in the Western Balkan region – covering Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia, and Serbia, and compares it to OECD and OECD-EU countries.

Trust and Governance

Author : Valerie Braithwaite
Publisher : Russell Sage Foundation
ISBN 13 : 1610440781
Total Pages : 399 pages
Book Rating : 4.6/5 (14 download)

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Book Synopsis Trust and Governance by : Valerie Braithwaite

Download or read book Trust and Governance written by Valerie Braithwaite and published by Russell Sage Foundation. This book was released on 1998-08-13 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: An effective democratic society depends on the confidence citizens place in their government. Payment of taxes, acceptance of legislative and judicial decisions, compliance with social service programs, and support of military objectives are but some examples of the need for public cooperation with state demands. At the same time, voters expect their officials to behave ethically and responsibly. To those seeking to understand—and to improve—this mutual responsiveness, Trust and Governance provides a wide-ranging inquiry into the role of trust in civic life. Trust and Governance asks several important questions: Is trust really essential to good governance, or are strong laws more important? What leads people either to trust or to distrust government, and what makes officials decide to be trustworthy? Can too much trust render the public vulnerable to government corruption, and if so what safeguards are necessary? In approaching these questions, the contributors draw upon an abundance of historical and current resources to offer a variety of perspectives on the role of trust in government. For some, trust between citizens and government is a rational compact based on a fair exchange of information and the public's ability to evaluate government performance. Levi and Daunton each examine how the establishment of clear goals and accountability procedures within government agencies facilitates greater public commitment, evidence that a strong government can itself be a source of trust. Conversely, Jennings and Peel offer two cases in which loss of citizen confidence resulted from the administration of seemingly unresponsive, punitive social service programs. Other contributors to Trust and Governance view trust as a social bonding, wherein the public's emotional investment in government becomes more important than their ability to measure its performance. The sense of being trusted by voters can itself be a powerful incentive for elected officials to behave ethically, as Blackburn, Brennan, and Pettit each demonstrate. Other authors explore how a sense of communal identity and shared values make citizens more likely to eschew their own self-interest and favor the government as a source of collective good. Underlying many of these essays is the assumption that regulatory institutions are necessary to protect citizens from the worst effects of misplaced trust. Trust and Governance offers evidence that the jurisdictional level at which people and government interact—be it federal, state, or local—is fundamental to whether trust is rationally or socially based. Although social trust is more prevalent at the local level, both forms of trust may be essential to a healthy society. Enriched by perspectives from political science, sociology, psychology, economics, history, and philosophy, Trust and Governance opens a new dialogue on the role of trust in the vital relationship between citizenry and government. A Volume in the Russell Sage Foundation's Series on Trust.

OECD Guidelines on Measuring Trust

Author : Collectif
Publisher : OECD
ISBN 13 : 9264278222
Total Pages : 212 pages
Book Rating : 4.2/5 (642 download)

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Book Synopsis OECD Guidelines on Measuring Trust by : Collectif

Download or read book OECD Guidelines on Measuring Trust written by Collectif and published by OECD. This book was released on 2017-11-27 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trust, both interpersonal trust, and trust in institutions, is a key ingredient of growth, societal well-being and governance. As a first step to improving existing measures of trust, the OECD Guidelines on Measuring Trust provide international recommendations on collecting, publishing, and analysing trust data to encourage their use by National Statistical Offices (NSOs). The Guidelines also outline why measures of trust are relevant for monitoring and policy making, and why NSOs have a critical role in enhancing the usefulness of existing trust measures. Besides looking at the statistical quality of trust measures, best approaches for measuring trust in a reliable and consistent way and guidance for reporting, interpretation and analysis are provided. A number of prototype survey modules that national and international agencies can use in their household surveys are included. These Guidelines have been produced as part of the OECD Better Life Initiative, a pioneering project launched in 2011, with the objective to measure society’s progress across eleven domains of well-being. They complement a series of similar measurement guidelines on subjective well-being, micro statistics on household wealth, integrated analysis of the distribution on household income, consumption and wealth, as well as the quality of the working environment.

A Government to Trust and Respect

Author :
Publisher :
ISBN 13 :
Total Pages : 82 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis A Government to Trust and Respect by :

Download or read book A Government to Trust and Respect written by and published by . This book was released on 1999 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Building Trust in Government

Author : G. Shabbir Cheema
Publisher : UN
ISBN 13 :
Total Pages : 284 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis Building Trust in Government by : G. Shabbir Cheema

Download or read book Building Trust in Government written by G. Shabbir Cheema and published by UN. This book was released on 2010 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ability of governments and the global community to achieve the Millennium Development Goals, ensure security, and promote adherence to basic standards of human rights depends on people's trust in their government. However, public trust in government and political institutions has been declining in both developing and developed countries in the new millennium. One of the challenges in promoting trust in government is to engage citizens, especially the marginalized groups and the poor, into the policy process to ensure that governance is truly representative, participatory, and benefits all.

Understanding the Drivers of Trust in Government Institutions in Korea

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264308997
Total Pages : 192 pages
Book Rating : 4.2/5 (643 download)

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Book Synopsis Understanding the Drivers of Trust in Government Institutions in Korea by : OECD

Download or read book Understanding the Drivers of Trust in Government Institutions in Korea written by OECD and published by OECD Publishing. This book was released on 2018-11-30 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: The erosion of public trust challenges government’s capacity to implement policies and carry out reforms. While Korea has achieved and maintained rapid economic growth and development, and performs comparatively well in several existing measures of the quality of public administration, trust in ...

Political Trust

Author : Sonja Zmerli
Publisher : ECPR Press
ISBN 13 : 1907301585
Total Pages : 240 pages
Book Rating : 4.9/5 (73 download)

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Book Synopsis Political Trust by : Sonja Zmerli

Download or read book Political Trust written by Sonja Zmerli and published by ECPR Press. This book was released on 2013 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, by Sonja Zmerli and Marc Hooghe, presents cutting-edge empirical research on political trust as a relational concept. From a European comparative perspective it addresses a broad range of contested issues. Can political trust be conceived as a one-dimensional concept and to what extent do international population surveys warrant the culturally equivalent measurement of political trust across European societies? Is there indeed an observable general trend of declining levels of political trust? What are the individual, societal and political prerequisites of political trust and how do they translate into trustful attitudes? Why do so many Eastern European citizens still distrust their political institutions and how does the implementation of welfare state policies both enhance and benefit from political trust? The comprehensive empirical evidence presented in this book by leading scholars provides valuable insights into the relational aspects of political trust and will certainly stimulate future research. This book features: a state-of-the-art European perspective on political trust; an analysis of the most recent trends with regard to the development of political trust; a comparison of traditional and emerging democracies in Europe; the consequences of political trust on political stability and the welfare state; a counterbalance to the gloomy American picture of declining political trust levels.

Why People Don’t Trust Government

Author : Joseph S. Nye
Publisher : Harvard University Press
ISBN 13 : 9780674940574
Total Pages : 354 pages
Book Rating : 4.9/5 (45 download)

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Book Synopsis Why People Don’t Trust Government by : Joseph S. Nye

Download or read book Why People Don’t Trust Government written by Joseph S. Nye and published by Harvard University Press. This book was released on 1997-10-05 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Confidence in American government has been declining for three decades. Leading Harvard scholars here explore the roots of this mistrust by examining the government's current scope, its actual performance, citizens' perceptions of its performance, and explanations that have been offered for the decline of trust.

If We Can Put a Man on the Moon--

Author : William D. Eggers
Publisher : Harvard Business Press
ISBN 13 : 1422166368
Total Pages : 321 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis If We Can Put a Man on the Moon-- by : William D. Eggers

Download or read book If We Can Put a Man on the Moon-- written by William D. Eggers and published by Harvard Business Press. This book was released on 2009 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Six American flags stand on the moon - irrefutable proof of government's ability to overcome difficult challenges. Yet evidence of failure surrounds us, from the devastation of Hurricane Katrina to the 2008-09 economic meltdown to the chronic dysfunction of our urban schools. William D. Eggers and John O'Leary argue that playing the blame game is an exercise in futility. In If We Can Put a Man on the Moon, they go beyond partisan squabbles to take a look at the process by which government tackles its biggest challenges." "Based on a review of over seventy-five government undertakings in the United States and abroad, Eggers and O'Leary pinpoint what it takes to successfully bring a public-sector initiative from great idea to desired results. They distill this "Journey to Success" into a practical set of steps that every public initiative must go through to deliver on its promise." --Book Jacket.