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To Serve The Americas
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Download or read book Service America! written by Karl Albrecht and published by Grand Central Publishing. This book was released on 1990 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: The acclaimed bestseller that revolutionized the way American companies think about their customers, Service America! is a must-read for executives, entrepreneurs, and managers who want to catch the tidal wave of change sweeping the economy.
Book Synopsis Service America in the New Economy by : Karl Albrecht
Download or read book Service America in the New Economy written by Karl Albrecht and published by McGraw-Hill Companies. This book was released on 2002 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples, provides insight into strategies to confront the either do it bigger or do it better imperative and the truth of what service means.
Book Synopsis To Serve the Living by : Suzanne E. Smith
Download or read book To Serve the Living written by Suzanne E. Smith and published by Harvard University Press. This book was released on 2010-02-25 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: From antebellum slavery to the twenty-first century, African American funeral directors have orchestrated funerals or “homegoing” ceremonies with dignity and pageantry. As entrepreneurs in a largely segregated trade, they were among the few black individuals in any community who were economically independent and not beholden to the local white power structure. Most important, their financial freedom gave them the ability to support the struggle for civil rights and, indeed, to serve the living as well as bury the dead. During the Jim Crow era, black funeral directors relied on racial segregation to secure their foothold in America’s capitalist marketplace. With the dawning of the civil rights age, these entrepreneurs were drawn into the movement to integrate American society, but were also uncertain how racial integration would affect their business success. From the beginning, this tension between personal gain and community service shaped the history of African American funeral directing. For African Americans, death was never simply the end of life, and funerals were not just places to mourn. In the “hush harbors” of the slave quarters, African Americans first used funerals to bury their dead and to plan a path to freedom. Similarly, throughout the long—and often violent—struggle for racial equality in the twentieth century, funeral directors aided the cause by honoring the dead while supporting the living. To Serve the Living offers a fascinating history of how African American funeral directors have been integral to the fight for freedom.
Download or read book Vigilance written by Ray Kelly and published by Hachette Books. This book was released on 2015-09-08 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two-time New York City police commissioner Ray Kelly opens up about his remarkable life, taking us inside fifty years of law enforcement leadership, offering chilling stories of terrorist plots after 9/11, and sharing his candid insights into the challenges and controversies cops face today. The son of a milkman and a Macy's dressing room checker, Ray Kelly grew up on New York City's Upper West Side, a middle-class neighborhood where Irish and Puerto Rican kids played stickball and tussled in the streets. He entered the police academy and served as a marine in Vietnam, living and fighting by the values that would carry him through a half century of leadership-justice, decisiveness, integrity, courage, and loyalty. Kelly soared through the NYPD ranks in decades marked by poverty, drugs, civil unrest, and a murder rate that, at its peak, spiked to over two thousand per year. Kelly came to be known as a tough leader, a fixer who could go into a troubled precinct and clean it up. That reputation catapulted him into his first stint as commissioner, under Mayor David Dinkins, where Kelly oversaw the police response to the 1993 World Trade Center bombing and spearheaded programs that would help usher in the city's historic drop in crime. Eight years later, in the chaotic wake of the 9/11 attacks, newly elected mayor Michael Bloomberg tapped Kelly to be NYC's top cop once again. After a decade working with Interpol, serving as undersecretary of the Treasury for enforcement, overseeing U.S. Customs, and commanding an international police force in Haiti, Kelly understood that New York's security was synonymous with our national security. Believing that the city could not afford to rely solely on "the feds," he succeeded in transforming the NYPD from a traditional police department into a resource-rich counterterrorism-and-intelligence force. In this vital memoir, Kelly reveals the inside stories of his life in the hot seat of "the capital of the world"-from the terror plots that nearly brought a city to its knees to his dealings with politicians, including Presidents Bill Clinton, George W. Bush, and Barack Obama as well as Mayors Rudolph Giuliani, Bloomberg, and Bill DeBlasio. He addresses criticisms and controversies like the so-called stop-question-and-frisk program and the rebuilding of the World Trade Center and offers his insights into the challenges that have recently consumed our nation's police forces, even as the need for vigilance remains as acute as ever.
Download or read book Grateful American written by Gary Sinise and published by Thomas Nelson. This book was released on 2019-02-12 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the moving, entertaining, never-before-told story of how one man found his calling: to see that those who defend this country and its freedoms are never forgotten. As a kid in suburban Chicago, Gary Sinise was more interested in sports and rock 'n' roll than reading or schoolwork. But when he impulsively auditioned for a school production of West Side Story, he found his true purpose--or so it seemed. Within a few years, Gary and a handful of friends created what became one of the most exciting and important new theater companies in America. From its humble beginnings in a suburban Chicago church basement and eventual move into the city, the Steppenwolf Theatre Company launched a series of groundbreaking productions, igniting Gary's career along with those of John Malkovich, Joan Allen, Gary Cole, Laurie Metcalf, Jeff Perry, John Mahoney, and countless others. Television and film came calling soon after, and Gary starred in Of Mice and Men (which he also directed) and The Stand before taking the role that would change his life in unforeseeable ways: Lieutenant Dan in the Academy Award-winning Forrest Gump. The military community's embrace of the character of the disabled veteran was matched only by the depth of Gary's realization that America's defenders had not received all the honor, respect, and gratitude their sacrifices deserve. In the aftermath of the September 11 attacks, this became Gary's new calling. Grateful American, now a New York Times bestseller, documents Gary's dedication to working tirelessly on behalf of those who serve this country, sharing stories about how he has: Entertained more than a half million troops around the world playing bass guitar with his Lt. Dan Band Raised funds on behalf of veterans Founded the Gary Sinise Foundation with a mission to serve and honor America's defenders, veterans, first responders, their families, and those in need Grateful American is the moving, entertaining, profoundly gripping story of how one man found his life's work: to see that those who defend this country and its freedoms are never forgotten. Praise for Grateful American: "Gary Sinise writes as he lives, and as the artist and actor he has always been: with American authenticity, purpose, and a conviction that is inseparable from his nature." --Tom Hanks, actor and filmmaker "No entertainer alive today has visited and performed more for our troops at veterans hospitals and military bases all over the world than Gary Sinise. For years his foundation has built 'smart homes' for our troops that were severely wounded in combat. The book is called Grateful American, and I promise that after you read it you will be grateful for what Gary has accomplished and contributed to our country. He's truly one of a kind." --Clint Eastwood, actor, director, producer, and musician
Download or read book American Commander written by Ryan Zinke and published by HarperChristian + ORM. This book was released on 2016-11-29 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, the world has learned just what is required to bravely serve America through the navy’s most elite SEAL Team. Now, for the first time, we hear from their commander. For more than half a decade, Ryan Zinke was a commander at the most elite SEAL unit. A 23-year veteran of the US Navy SEALs, Zinke is a decorated officer and earned two Bronze Stars as the acting commander of Joint Special Forces in Iraq. Zinke trained and commanded many of the men who would one day run the covert operations to hunt down Osama bin Laden and save Captain Phillips (Maersk Alabama). He also served as mentor to now famous SEALs Marcus Luttrell (Lone Survivor) and Chris Kyle (American Sniper). Written with #1 New York Times bestselling co-author of American Sniper, Scott McEwen, American Commander will offer readers the hard-hitting, no-nonsense style the SEALs are known for. When Zinke signs with the US Navy he turns his sights on joining the ranks of the most elite fighting force, the SEALs. He eventually reaches the top of the SEAL Teams as an assault team commander. Zinke shares what it takes to train and motivate the most celebrated group of warriors on earth and then send them into harm’s way. Through it, he shares his proven problem-solving approach: Situation, Mission, Execution, Command and Control, and Logistics. American Commander also covers Zinke’s experience in running for Montana’s sole seat in the United States Congress. Zinke’s passion for his country shines as he conveys his vision to revitalize American exceptionalism. Scott McEwen and Ryan Zinke take readers behind the scenes and into the heart of America’s most-feared fighting force. American Commander will inspire a new generation of leaders charged with restoring a bright future for our children’s children.
Book Synopsis To Protect and Serve by : Norm Stamper
Download or read book To Protect and Serve written by Norm Stamper and published by Hachette UK. This book was released on 2016-06-07 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: The police in America belong to the people -- not the other way around. Yet millions of Americans experience their cops as racist, brutal, and trigger-happy: an overly aggressive, militarized enemy of the people. For their part, today's officers feel they are under siege -- misunderstood, unfairly criticized, and scapegoated for society's ills. Is there a fix? Former Seattle Police Chief Norm Stamper believes there is. Policing is in crisis. The last decade has witnessed a vast increase in police aggression, misconduct, and militarization, along with a corresponding reduction in transparency and accountability. It is not just noticeable in African American and other minority communities -- where there have been a series of high-profile tragedies -- but in towns and cities across the country. Racism -- from raw, individualized versions to insidious systemic examples -- appears to be on the rise in our police departments. Overall, our police officers have grown more and more alienated from the people they've been hired to serve. In To Protect and Serve, Stamper delivers a revolutionary new model for American law enforcement: the community-based police department. It calls for fundamental changes in the federal government's role in local policing as well as citizen participation in all aspects of police operations: policymaking, program development, crime fighting and service delivery, entry-level and ongoing education and training, oversight of police conduct, and -- especially relevant to today's challenges -- joint community-police crisis management. Nothing will ever change until the system itself is radically restructured, and here Stamper shows us how.
Book Synopsis Forgotten Patriots by : Eric Grundset
Download or read book Forgotten Patriots written by Eric Grundset and published by . This book was released on 2008 with total page 880 pages. Available in PDF, EPUB and Kindle. Book excerpt: By offering a documented listing of names of African Americans and Native Americans who supported the cause of the American Revolution, we hope to inspire the interest of descendents in the efforts of their ancestors and in the work of the National Society of the Daughters of the American Revolution.
Book Synopsis American Women In World War I by : Lettie Gavin
Download or read book American Women In World War I written by Lettie Gavin and published by University Press of Colorado. This book was released on 2011-05-18 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interweaving personal stories with historical photos and background, this lively account documents the history of the more than 40,000 women who served in relief and military duty during World War I. Through personal interviews and excerpts from diaries, letters, and memoirs, Lettie Gavin relates poignant stories of women's wartime experiences and provides a unique perspective on their progress in military service. American Women in World War I captures the spirit of these determined patriots and their times for every reader and will be of special interest to military, women's, and social historians.
Book Synopsis Inside a U.S. Embassy by : Shawn Dorman
Download or read book Inside a U.S. Embassy written by Shawn Dorman and published by Potomac Books, Inc.. This book was released on 2011 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inside a U.S. Embassy is widely recognized as the essential guide to the Foreign Service. This all-new third edition takes readers to more than fifty U.S. missions around the world, introducing Foreign Service professionals and providing detailed descriptions of their jobs and firsthand accounts of diplomacy in action. In addition to profiles of diplomats and specialists around the world-from the ambassador to the consular officer, the public diplomacy officer to the security specialist-is a selection from more than twenty countries of day-in-the-life accounts, each describing an actual day on.
Book Synopsis Called to Serve by : Margaret M. McGuinness
Download or read book Called to Serve written by Margaret M. McGuinness and published by NYU Press. This book was released on 2015-12 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: For many Americans, nuns and sisters are the face of the Catholic Church. Far more visible than priests, Catholic women religious teach at schools, found hospitals, offer food to the poor, and minister to those in need. Their work has shaped the American Catholic Church throughout its history. McGuinness provides the reader with an overview of the history of Catholic women religious in American life, from the colonial period to the present.
Book Synopsis America's National Park System by : Lary M. Dilsaver
Download or read book America's National Park System written by Lary M. Dilsaver and published by Rowman & Littlefield. This book was released on 2016-02-18 with total page 507 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in a fully updated edition, this invaluable reference work is a fundamental resource for scholars, students, conservationists, and citizens interested in America's national park system. The extensive collection of documents illustrates the system's creation, development, and management. The documents include laws that established and shaped the system; policy statements on park management; Park Service self-evaluations; and outside studies by a range of scientists, conservation organizations, private groups, and businesses. A new appendix includes summaries of pivotal court cases that have further interpreted the Park Service mission.
Book Synopsis At America's Service by : Karl Albrecht
Download or read book At America's Service written by Karl Albrecht and published by Grand Central Publishing. This book was released on 1992-01-01 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.
Book Synopsis Sacred America, Sacred World by : Stephen Dinan
Download or read book Sacred America, Sacred World written by Stephen Dinan and published by Red Wheel/Weiser. This book was released on 2016-01-01 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book weaves the best of today's emergent spirituality with seasoned political wisdom, demonstrating how America can grow beyond its current stagnation and political gridlock to become a world leader in peace and progress. It promotes a transpartisan, nonideological, and pragmatic approach to social reform, and includes practical ideas and innovative strategies that explore evolutions in political leadership, environmental concerns, and economic reformation"--
Download or read book Born to Serve written by Merline Pitre and published by University of Oklahoma Press. This book was released on 2018-04-19 with total page 431 pages. Available in PDF, EPUB and Kindle. Book excerpt: Texas Southern University is often said to have been “conceived in sin.” Located in Houston, the school was established in 1947 as an “emergency” state-supported university for African Americans, to prevent the integration of the University of Texas. Born to Serve is the first book to tell the full history of TSU, from its founding, through the many varied and defining challenges it faced, to its emergence as a first-rate university that counts Barbara Jordon, Mickey Leland, and Michael Strahan among its graduates. Merline Pitre frames TSU’s history within that of higher education for African Americans in Texas, from Reconstruction to the lawsuit that gave the school its start. The case, Sweatt v. Painter, involved student Heman Marion Sweatt, who was denied entry to the University of Texas Law School because he was black. Pitre traces the tortuous measures by which Texas legislators tried to meet a provision of the state’s constitution that called for the establishment and maintenance of a “branch university for the instruction of colored youths of the State.” When the U.S. Supreme Court ruled in 1950 that the UT Law School’s efforts to remain segregated violated the U.S. Constitution, the future of the institution that would become Texas Southern University in 1951 looked doubtful. In its early years the university persevered in the face of state neglect and underfunding and the threat of merger. Born to Serve describes the efforts, both humble and heroic, that faculty and staff undertook to educate students and turn TSU into the thriving institution it is today: a major metropolitan university serving students of all races and ethnicities from across the country and throughout the world. Launched during the early civil rights movement, TSU has a history unique among historically black colleges and universities, most of which were established immediately after the Civil War. Born to Serve adds a critical chapter to the history of education and integration in the United States.
Book Synopsis America's Peacemakers by : Bertram Levine
Download or read book America's Peacemakers written by Bertram Levine and published by University of Missouri Press. This book was released on 2020-11-23 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: America's Peacemakers: The Community Relations Service and Civil Rights tells the behind-the-scenes story of a small federal agency that made a big difference in civil rights conflicts over the last half century. In this second edition of Resolving Racial Conflict: The Community Relations Service and Civil Rights, 1964–1989, Grande Lum continues Bertram Levine’s excellent scholarship, expanding the narrative to consider the history of the Community Relations Service (CRS) of the U.S. Department of Justice over the course of the last three decades. That the Trump administration has sought to eliminate CRS gives this book increased urgency and relevance. Covered in this expanded edition are the post–9/11 efforts of the CRS to prevent violence and hate crimes against those perceived as Middle Eastern. Also discussed are the cross-border Elián González custody dispute and the notable tragedies of Trayvon Martin and Michael Brown, both of which brought police interaction with communities of color back into the spotlight. The 2009 Matthew Shepard and James Byrd, Jr., Hate Crimes Prevention Act substantially altered CRS’s jurisdiction, which began to focus on gender, gender identity, religion, sexual orientation, and disability in addition to race, color, and national origin. Lum’s documentation of this expanded jurisdiction provides insight into the progression of civil rights. The ongoing story of the Community Relations Service is a crucial component of the national narrative on civil rights and conflict resolution. This new edition will be highly informative to all readers and useful to professionals and academics in the civil rights, dispute resolution, domestic and international peacemaking, and law enforcement-community relations fields.
Book Synopsis Serve the People by : Karen L. Ishizuka
Download or read book Serve the People written by Karen L. Ishizuka and published by Verso Books. This book was released on 2016-03-01 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: The political ferment of the 1960s produced not only the Civil Rights Movement but others in its wake: women's liberation, gay rights, Chicano power, and the Asian American Movement. Here is a definitive history of the social and cultural movement that knit a hugely disparate and isolated set of communities into a political identity--and along the way created a racial group out of marginalized people who had been uncomfortably lumped together as Orientals. The Asian American Movement was an unabashedly radical social movement, sprung from campuses and city ghettoes and allied with Third World freedom struggles and the anti-Vietnam War movement, seen as a racist intervention in Asia. It also introduced to mainstream America a generation of now internationally famous artists, writers, and musicians, like novelist Maxine Hong Kingston. Karen Ishizuka's definitive history is based on years of research and more than 120 extensive interviews with movement leaders and participants. It's written in a vivid narrative style and illustrated with many striking images from guerrilla movement publications. Serve the People is a book that fills out the full story of the Long Sixties.
