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The Use Of Performance Indicators In Local Public Services
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Author :Council of Europe. Steering Committee on Local and Regional Authorities Publisher :Council of Europe ISBN 13 :9789287132932 Total Pages :192 pages Book Rating :4.1/5 (329 download)
Book Synopsis The Use of Performance Indicators in Local Public Services by : Council of Europe. Steering Committee on Local and Regional Authorities
Download or read book The Use of Performance Indicators in Local Public Services written by Council of Europe. Steering Committee on Local and Regional Authorities and published by Council of Europe. This book was released on 1997-01-01 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Performance Information in the Public Sector by : Wouter Van Dooren
Download or read book Performance Information in the Public Sector written by Wouter Van Dooren and published by Springer. This book was released on 2016-04-30 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Combining practical experience with academic analysis this book explores the social and organizational dynamics of performance indicators. It moves beyond the technicalities of measurement and indicators and looks at how performance information is changing the public sector.
Book Synopsis Improving Public Services by : Douglas J. Besharov
Download or read book Improving Public Services written by Douglas J. Besharov and published by Oxford University Press. This book was released on 2016-12-21 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The government performance movement has been in full swing for decades around the world. So, why do so many public programs and organizations continue to underperform? A major reason is that measuring the types of performance that people value most -- real outcomes for citizens -- continues to be an elusive goal. And why is performance measurement so difficult? Because performance managers have not taken full advantage of the tools and knowledge available in the field of program evaluation; the worlds of performance measurement and program evaluation have much to learn from each other, but they remain largely separate for reasons of history, politics, and inertia. Improving Public Services spotlights recent advances in the theory and practice of performance measurement with potential to bridge the divide. As the text's essays, case studies, and comparative analyses demonstrate, many of the challenges to outcome-based performance measurement are similar across national and cultural boundaries. And many of these challenges are amenable to solutions drawn from program evaluation, especially program theory as captured in logic models. Key issues addressed include designing and implementing high-performance contracts, using administrative data to measure performance and evaluate program effectiveness, minimizing the unintended consequences of performance-based incentive schemes, measuring qualities of governance as well as service delivery, and fitting performance systems to different institutional settings. The authors offer insights relevant to charitable organizations, private service providers, international bodies, municipalities, states, and national governments in developed, developing, and transitional countries. As the global debate over performance management rages on, this volume points to promising directions for future research and practice at the intersection of program evaluation and outcome-based public management.
Book Synopsis Outcome-Based Performance Management in the Public Sector by : Elio Borgonovi
Download or read book Outcome-Based Performance Management in the Public Sector written by Elio Borgonovi and published by Springer. This book was released on 2017-07-17 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book highlights the use of an outcome-oriented view of performance to frame and assess the desirability of the effects produced by adopted policies, so to allow governments not only to consider effects in the short, but also the long run. Furthermore, it does not only focus on policy from the perspective of a single unit or institution, but also under an inter-institutional viewpoint. This book features theoretical and empirical research on how public organizations have evolved their performance management systems toward outcome measures that may allow one to better deal with wicked problems. Today, ‘wicked problems’ characterize most of governmental planning involving social issues. These are complex policy problems, underlying high risk and uncertainty, and a high interdependency among variables affecting them. Such problems cannot be clustered within the boundaries of a single organization, or referred to specific administrative levels or ministries. They are characterized by dynamic complexity, involving multi-level, multi-actor and multi-sectoral challenges. In the last decade, a number of countries have started to develop new approaches that may enable to improve cohesion, to effectively deal with wicked problems. The chapters in this book showcase these approaches, which encourage the adoption of more flexible and pervasive governmental systems to overcome such complex problems. Outcome-Based Performance Management in the Public Sector is divided into five parts. Part 1 aims at shedding light on problems and issues implied in the design and implementation of “outcome-based” performance management systems in the public sector. Then Part 2 illustrates the experiences, problems, and evolving trends in three different countries (Scotland, USA, and Italy) towards the adoption of outcome-based performance management systems in the public sector. Such analyses are conducted at both the national and local government levels. The third part of the book frames how outcome-based performance management can enhance public governance and inter-institutional coordination. Part 4 deals with the illustration of challenges and results from different public sector domains. Finally the book concludes in Part 5 as it examines innovative methods and tools that may support decision makers in dealing with the challenges of outcome-based performance management in the public sector. Though the book is specifically focused on a research target, it will also be useful to practitioners and master students in public administration .
Book Synopsis Performance Review in Local Government by : Rob Ball
Download or read book Performance Review in Local Government written by Rob Ball and published by Routledge. This book was released on 2018-08-10 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 1998, this volume responds to the increase in performance review driven by government policies and examines the performance environment and processes for local government. Rob Ball explores the political and managerial environment before moving onto service planning, performance indicators and the Citizen’s Charter along with case studies. It is hoped to be of particular interest to undergraduate and postgraduate students of public administration or public management.
Book Synopsis Managing Performance in the Public Sector by : Hans de Bruijn
Download or read book Managing Performance in the Public Sector written by Hans de Bruijn and published by Routledge. This book was released on 2003-09-02 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Taking a bold stance in a contentious debate, this book presents several strategies for turning performance measurement into a useful instrument that can benefit both managers and professionals.
Book Synopsis Public Sector Performance by : Richard Kearney
Download or read book Public Sector Performance written by Richard Kearney and published by Routledge. This book was released on 2018-03-05 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Confronted with rising citizen discontent, the Reinventing Government movement, and new technological challenges, public organizations everywhere are seeking means of improving their performance. Their quest is not new, rather, the concern with improving the performance of government organizations has existed since the Scientific Management Movement. Public Sector Performance brings together in a single volume the classic, enduring principles and processes that have defined the field of public sector performance, as written in the words of leading practitioners and scholars. Taken as a whole, this volume provides a performance compass for today's public managers, helping them to reconstruct the public's confidence in, and support of, government.Defined here as managing public organizations for outcomes, performance is examined in all its varied dimensions: organizing work, managing workers, measuring performance, and overcoming resistance to performance-enhancing innovations. The selected articles are interesting, thought provoking, and instructive. They are classics in that they have been widely cited in the scholarly literature and have enduring value to public managers who seek to understand the many dimensions of performance. The book is organized into three sections: Performance Foundations, Performance Strategies, and Performance Measurement. Excerpts from additional selected articles feature special topics and wisdom from performance experts.
Book Synopsis The Nature and Use of Performance Indicators in the Public Sector by : J. Collins
Download or read book The Nature and Use of Performance Indicators in the Public Sector written by J. Collins and published by . This book was released on 1987 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Measuring the Performance of Public Services by : Michael Pidd
Download or read book Measuring the Performance of Public Services written by Michael Pidd and published by Cambridge University Press. This book was released on 2012-02-02 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.
Book Synopsis Performance Indicators in the Public Sector by : Paul Jowett
Download or read book Performance Indicators in the Public Sector written by Paul Jowett and published by Springer. This book was released on 1988-02-16 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customer Development of Effective Performance Indicators in Local and State Level Public Administration by : Rebekah Schulz
Download or read book Customer Development of Effective Performance Indicators in Local and State Level Public Administration written by Rebekah Schulz and published by Emerald Group Publishing. This book was released on 2021-03-03 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually useful.
Book Synopsis Public Service Performance by : George A. Boyne
Download or read book Public Service Performance written by George A. Boyne and published by Cambridge University Press. This book was released on 2006-11-23 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher description
Book Synopsis Performance Management in the Public Sector by : Wouter Van Dooren
Download or read book Performance Management in the Public Sector written by Wouter Van Dooren and published by Routledge. This book was released on 2010-06-10 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tackling the key topics of reform and modernization, this important new book systematically examines performance in public management systems. The authors present this seminal subject in an informative and accessible manner, tackling some of the most important themes. Performance Management in the Public Sector takes as its point of departure a broad definition of performance to redefine major and basic mechanisms in public administration, both theoretically and in practice. The book: situates performance in some of the current public management debates; discusses the many definitions of ‘performance’ and how it has become one of the contested agendas of public management; examines measurement, incorporation and use of performance information; and explores the challenges and future directions of performance management. A must-read for any student or practitioner of public management, this core text will prove invaluable to anyone wanting to improve their understanding of performance management in the public sector.
Book Synopsis How Organisations Measure Success by : Neil Carter
Download or read book How Organisations Measure Success written by Neil Carter and published by Routledge. This book was released on 2002-01-22 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Throughout the 1980s the British Civil Service devoted much time and energy developing indicators to measure the performance of government. Never before had so much stress been placed on accountability and performance; a trend which will be reinforced as government continues to devolve activities to agencies and looks for methods to assess their performance. How Organisations Measure Success analyses existing methods from their origins in the 1960s to their revival in the 1980s as part of the Financial Management Initiative and its apotheosis in the 1990s Next Steps Initiative. How Organisations Measure Success reports on two years of field research funded by the Economic and Social Research Council and will be of great interest to students of social policy and public administration as well as professionals working in government and public sector management.
Book Synopsis Performance Indicators in Social Care for Older People by : David Challis
Download or read book Performance Indicators in Social Care for Older People written by David Challis and published by Routledge. This book was released on 2017-03-02 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: The growing focus on performance review and monitoring means that awareness and use of performance indicators has increased throughout a number of public services. Set within a national context, this book reviews the historical development and measurement issues of performance indicators within social care and the public sector for older people. It then provides an approach to effective local performance measurement in services for older people and an organizing framework within which organizations can arrange their performance appraisal for older people's services. The development of performance review in social care of older people is examined, as is the process of developing local performance measures and engaging staff in enquiry and quality management. The book also reviews the process of developing performance indicators and their utilization at an agency level. Performance Indicators in Social Care for Older People will be of particular interest in the UK for local service providers who are developing approaches for local performance review. It will also be of interest internationally, especially in countries where services for older people are currently developing in a similar direction.
Book Synopsis Managing Performance in the Public Sector by : J. A. de Bruijn
Download or read book Managing Performance in the Public Sector written by J. A. de Bruijn and published by Taylor & Francis. This book was released on 2007 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance thinking has a substantial impact on the management of public organizations, as governments around the world use performance measurement to evaluate their products and services. But as indicators of success, how effective are these systems? And how do these measuring tools impact on our society?In dealing with these questions, this important volume offers an important critique of these evaluation systems. Analyzing of the pros, cons, risks and limitations of these systems, de Buijn argues that instead of maximizing performance benefits, they often just create bureaucracy, stem innovation and damage professionalism.Taking a bold stance in a contentious debate, this topical book presents several strategies for turning performance measurement into a useful instrument that can benefit managers and professionals. Overall, an informed analysis of the arena, this is an essential text for anyone studying performance management in the public sector.
Book Synopsis Measuring Quality in Planning by : Matthew Carmona
Download or read book Measuring Quality in Planning written by Matthew Carmona and published by Routledge. This book was released on 2004-09-09 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt: The question of how to measure the quality and effectiveness of the output of the planning process is a current major debate. This book deals with issues of defining quality, public sector management, the use of indicators and the planning process.
