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Improving Public Services
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Book Synopsis Public Services Delivery by : World Bank
Download or read book Public Services Delivery written by World Bank and published by World Bank Publications. This book was released on 2005 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.
Author :Peter C. Humphreys Publisher :Institute of Public Administration ISBN 13 :9781902448008 Total Pages :108 pages Book Rating :4.4/5 (48 download)
Book Synopsis Improving Public Service Delivery by : Peter C. Humphreys
Download or read book Improving Public Service Delivery written by Peter C. Humphreys and published by Institute of Public Administration. This book was released on 1998 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Governance in Developing Asia by : Anil B. Deolalikar
Download or read book Governance in Developing Asia written by Anil B. Deolalikar and published by Edward Elgar Publishing. This book was released on 2015-04-30 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Governance in Developing Asia is one of the first books of its kind to provide an overview of the role that better governance and citizen empowerment can play in improving public service delivery in developing Asia. The World Development Report 2004 se
Book Synopsis Improving Public Management by : Dr Les Metcalfe
Download or read book Improving Public Management written by Dr Les Metcalfe and published by SAGE. This book was released on 1990-12-18 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in paperback in an Enlarged Edition, this volume explores the lessons of one of the most comprehensive attempts to improve public management. Metcalfe and Richards describe and assess Thatcher's Efficiency Strategy as an exercise in improving public management. They explain how the strategy has gone about improving administrative performance by increasing cost-consciousness in the use of resources and creating flexibility for managing change. They analyze major themes such as: decentralization, information systems and budgets as management tools, organization design, and the management of interdepartmental relations.
Book Synopsis Improving Public Sector Productivity by : Ellen Doree Rosen
Download or read book Improving Public Sector Productivity written by Ellen Doree Rosen and published by SAGE. This book was released on 1993-07-22 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
Book Synopsis Handbook of Research on Global Challenges for Improving Public Services and Government Operations by : Babao?lu, Cenay
Download or read book Handbook of Research on Global Challenges for Improving Public Services and Government Operations written by Babao?lu, Cenay and published by IGI Global. This book was released on 2020-11-20 with total page 622 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the field of public administration has been changing due to globalization, government reforms, and increasing governance practices within intergovernmental networks, research and teaching in public administration also adapted itself to these changes. Public policy research and instruction has become transformed and has diffused into other countries with the help of international organizations and other agents of change and transfer. Research in this field is seen as an opportunity for a definitive shift from traditional models of public administration in the sense that policies may be better designed, articulated, and governed through a collaborative approach, while service provision could be enhanced in terms of proximity, representativeness, and innovativeness. The Handbook of Research on Global Challenges for Improving Public Services and Government Operations provides comprehensive approaches to the study of public administration and public policy from a comparative perspective and includes sound theories and concepts for understanding opportunities and challenges governments face when seeking to improve public services and government operations. The book is a compilation of selective high-quality chapters covering cases, experiences, and practical recommendations on topics related to public administration, public policy, social policy, public management, and public affairs. This book is ideal for policymakers, students, and researchers in the field of public administration, public policy, governance, public management, public affairs, citizen engagement, and administrative sciences and management along with practitioners, stakeholders, and academicians interested in the best practices of various countries in public administration and policy.
Book Synopsis Digital Governance by : Michael E. Milakovich
Download or read book Digital Governance written by Michael E. Milakovich and published by Routledge. This book was released on 2012-04-23 with total page 531 pages. Available in PDF, EPUB and Kindle. Book excerpt: The application of digital information and communication technologies (ICTs) to reform governmental structures, politics, and public administration is widely and perhaps naively viewed as the twenty-first century "savior," the enlightened way to reinvigorate democracy and improve the quality of citizen services. In this timely and thorough analysis, Michael Milakovich examines the assumptions underlying the ‘e-government revolution’ in light of the financial exigencies facing many commercial enterprises, governments and other organizations. Computer-driven information and communications technologies are impacting all aspects of public sector service delivery worldwide and many governments are moving away from an agency-centric toward a more citizen-centric approach to offering online services. This book explores the transition from electronic government (e-gov) to digital or d-governance, emphasizing the importance of citizen participation and information technology to accomplish the change. The chapters concentrate on strategies for public administration organizational transformation and their implications for improved and measurable government performance. Digital self-governance is a broader umbrella-term referring to the networked extension of ICT relationships to include faster access to the web, mobile service delivery, networking, teleconferencing and use of multi-channel information technologies to accomplish higher-level two-way transactions. The shift from bureaucracy-centered to customer-centric service orientation is viewed as a means to restore public trust and improve service quality: Digital governance is the next step for governments at all levels to reduce costs, meet citizen expectations, and achieve economic recovery goals.
Book Synopsis Leading Public Sector Innovation by : Christian Bason
Download or read book Leading Public Sector Innovation written by Christian Bason and published by Policy Press. This book was released on 2010 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a time of unprecedented turbulence, how can public sector organisations increase their ability to find innovative solutions to society's problems? Leading Public Sector Innovation shows how government agencies can use co-creation to overcome barriers and deliver more value, at lower cost, to citizens and business. Through inspiring global case studies and practical examples, the book addresses the key triggers of public sector innovation. It shares new tools for citizen involvement through design thinking and ethnographic research, and pinpoints the leadership roles needed to drive innovation at all levels of government. Leading Public Sector Innovation is essential reading for public managers and staff, social innovators, business partners, researchers, consultants and others with a stake in the public sector of tomorrow.
Book Synopsis Public Service Improvement by : Rachel E. Ashworth
Download or read book Public Service Improvement written by Rachel E. Ashworth and published by OUP Oxford. This book was released on 2010-04-29 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: The performance of the public services, from education and policing to health and recycling, is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking from Management and Organization Studies to the performance of public organizations in order to evaluate the merits of different mechanisms for driving improvement in the public sector. Research in Management and Organization Studies on the private sector has identified a number of 'drivers' of improved performance, including innovation, organizational culture, leadership, and strategic planning. Many of these 'private sector' characteristics have emerged within public sector organisations in recent years. However, public managers face additional pressures, whether from regulators, constrained resources, or political interference. This book takes each of these drivers in turn and assesses whether they lead to improvement in public services. Written for students and researchers of Public Management, this book will also be of interest to public managers and consultants.
Book Synopsis Providing Quality in the Public Sector by : Lucy Gaster
Download or read book Providing Quality in the Public Sector written by Lucy Gaster and published by . This book was released on 2003 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen. This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical 'vignettes' of citizen involvement, local partnerships, and quality improvement in health, housing and local government. Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector.
Book Synopsis Improving Public Services by : Douglas J. Besharov
Download or read book Improving Public Services written by Douglas J. Besharov and published by Oxford University Press. This book was released on 2017 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings"--
Book Synopsis OECD Public Governance Reviews Trust and Public Policy How Better Governance Can Help Rebuild Public Trust by : OECD
Download or read book OECD Public Governance Reviews Trust and Public Policy How Better Governance Can Help Rebuild Public Trust written by OECD and published by OECD Publishing. This book was released on 2017-03-27 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report examines the influence of trust on policy making and explores some of the steps governments can take to strengthen public trust.
Book Synopsis Reforming the Public Sector by : Giovanni Tria
Download or read book Reforming the Public Sector written by Giovanni Tria and published by Brookings Institution Press. This book was released on 2012 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many countries are still struggling to adapt to the broad and unexpected effects of modernization initiatives. As changes take shape, governments are challenged to explore new reforms. The public sector is now characterized by profound transformation across the globe, with ramifications that are yet to be interpreted. To convert this transformation into an ongoing state of improvement, policymakers and civil service leaders must learn to implement and evaluate change. This book is an important contribution to that end. Reforming the Public Sector presents comparative perspectives of government reform and innovation, discussing three decades of reform in public sector strategic management across nations. The contributors examine specific reform-related issues including the uses and abuses of public sector transparency, the "Audit Explosion," and the relationship between public service motivation and job satisfaction in Europe. This volume will greatly aid practitioners and policymakers to better understand the principles underpinning ongoing reforms in the public sector. Giovanni Tria, Giovanni Valotti, and their cohorts offer a scientific understanding of the main issues at stake in this arduous process. They place the approach to public administration reform in a broad international context and identify a road map for public management. Contributors include: Michael Barzelay, Nicola Bellé, Andrea Bonomi Savignon, Geert Bouckaert, Luca Brusati, Paola Cantarelli, Denita Cepiku, Francesco Cerase, Luigi Corvo, Maria Cucciniello, Isabell Egger-Peitler, Paolo Fedele, Gerhard Hammerschmid, Mario Ianniello, Elaine Ciulla Kamarck, Irvine Lapsley, Peter Leisink, Mariannunziata Liguori, Renate Meyer, Greta Nasi, James L. Perry, Christopher Pollitt, Adrian Ritz, Raffaella Saporito, MariaFrancesca Sicilia, Ileana Steccolini, Bram Steijn, Wouter Vandenabeele, and Montgomery Van Wart.
Book Synopsis Competing for Influence by : Barry Ferguson
Download or read book Competing for Influence written by Barry Ferguson and published by ANU Press. This book was released on 2019-07-12 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: Amidst growing dissatisfaction with the state of government performance and an erosion of trust in our political class, Competing for Influence asks: what sort of public service do we want in Australia? Drawing on his experience in both the public and private sectors – and citing academic research across the fields of public sector management, industrial organisation, and corporate strategy – Barry Ferguson argues the case for the careful selection and application of private sector management concepts to the public service, both for their ability to strengthen the public service and inform public policy. These include competitive advantage, competitive positioning, horizontal strategy and organisational design, and innovation as an all-encompassing organisational adjustment mechanism to a changeable environment. But these are not presented as a silver bullet, and Ferguson addresses other approaches to reform, including the need to rebuild the Public Sector Act, the need to reconsider the interface between political and administrative arms of government (and determine what is in the ‘public interest’), and the need for greater independence for the public service within a clarified role. This approach, and its implications for public sector reform, is contrasted with the straitjacket of path dependency that presently constricts the field.
Book Synopsis New Horizons for a Data-Driven Economy by : José María Cavanillas
Download or read book New Horizons for a Data-Driven Economy written by José María Cavanillas and published by Springer. This book was released on 2016-04-04 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book readers will find technological discussions on the existing and emerging technologies across the different stages of the big data value chain. They will learn about legal aspects of big data, the social impact, and about education needs and requirements. And they will discover the business perspective and how big data technology can be exploited to deliver value within different sectors of the economy. The book is structured in four parts: Part I “The Big Data Opportunity” explores the value potential of big data with a particular focus on the European context. It also describes the legal, business and social dimensions that need to be addressed, and briefly introduces the European Commission’s BIG project. Part II “The Big Data Value Chain” details the complete big data lifecycle from a technical point of view, ranging from data acquisition, analysis, curation and storage, to data usage and exploitation. Next, Part III “Usage and Exploitation of Big Data” illustrates the value creation possibilities of big data applications in various sectors, including industry, healthcare, finance, energy, media and public services. Finally, Part IV “A Roadmap for Big Data Research” identifies and prioritizes the cross-sectorial requirements for big data research, and outlines the most urgent and challenging technological, economic, political and societal issues for big data in Europe. This compendium summarizes more than two years of work performed by a leading group of major European research centers and industries in the context of the BIG project. It brings together research findings, forecasts and estimates related to this challenging technological context that is becoming the major axis of the new digitally transformed business environment.
Book Synopsis Digital Governance by : Michael E. Milakovich
Download or read book Digital Governance written by Michael E. Milakovich and published by Routledge. This book was released on 2021-09-27 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively viewed as the 21st century "savior", the enlightened way to reinvigorate democracy, reduce costs, and improve the quality of public services. This book examines the transition from e-government to digital governance in light of the financial exigencies and political controversies facing many governments. The chapters concentrate on strategies for public sector organizational transformation and policies for improved and measurable government performance in the current contentious political environment. This fully updated second edition of Digital Governance provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery in current crisis-driven administrative and political environments. The full implementation of advanced digital governance requires fundamental changes in the relationship between citizens and their governments, using ICTs as catalysts for political as well as administrative communication. This entails attitudinal and behavioral changes, secure networks, and less dependence on formal bureaucratic structures (covered in Part I of this book); transformation of administrative, educational, and security systems to manage public services in a more citizen-centric way (covered in Part II); the integration of advanced digital technologies with remote broadband wireless internet services (Part III); and the creation of new forms of global interactive citizenship and self-governance (covered in Part IV). Author Michael E. Milakovich offers recommendations for further improvement and civic actions to stimulate important instruments of governance and public administration. This book is required reading for political science, public administration, and public policy courses, as well as federal, state, and local government officials.
Book Synopsis The Path to Becoming a Data-Driven Public Sector by : Oecd
Download or read book The Path to Becoming a Data-Driven Public Sector written by Oecd and published by Org. for Economic Cooperation & Development. This book was released on 2019-11-28 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Twenty-first century governments must keep pace with the expectations of their citizens and deliver on the promise of the digital age. Data-driven approaches are particularly effective for meeting those expectations and rethinking the way governments and citizens interact. This report highlights the important role data can play in creating conditions that improve public services, increase the effectiveness of public spending and inform ethical and privacy considerations. It presents a data-driven public sector framework that can help countries or organisations assess the elements needed for using data to make better-informed decisions across public sectors.
