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The Ultimate Online Customer Service Guide
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Book Synopsis The Ultimate Online Customer Service Guide by : Marsha Collier
Download or read book The Ultimate Online Customer Service Guide written by Marsha Collier and published by John Wiley & Sons. This book was released on 2010-12-15 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.
Book Synopsis Love at First Click by : Laurie Davis
Download or read book Love at First Click written by Laurie Davis and published by Simon and Schuster. This book was released on 2013-01-08 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: One in five relationships starts on an online dating site, but little straightforward guidance exists for users. Enter digital dating whisperer Laurie Davis . . . In a world where we communicate as much via texts as we do through body language, this book empowers readers to log on and double click for love, taking them through the journey all online daters face—from choosing the right site, creating a profile, and navigating dates, to logging off with their perfect match. Love @ First Click is every online dater’s guide to exploring the web with no-fail techniques. For example, uploading the right photos can attract someone who might otherwise pass you over. Setting a time limit on the first meet-up can leave your date excited to see you again. And the phrasing in your date’s thank-you text after dinner can uncover how your click mate really feels about you. Whether you’re a digital dating vet or virgin, this is the ultimate guide to online dating that will take your online crush to offline love.
Book Synopsis Customer Service For Dummies by : Karen Leland
Download or read book Customer Service For Dummies written by Karen Leland and published by John Wiley & Sons. This book was released on 2011-03-03 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Book Synopsis Customer Service on the Internet by : Jim Sterne
Download or read book Customer Service on the Internet written by Jim Sterne and published by Wiley. This book was released on 2000-05-22 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive guide to taking full advantage of the Internet for customer care A dynamic customer service Web site can dramatically increase customer loyalty and provide a competitive edge that all companies strive to achieve. But in order to run a successful site, you must know the latest technologies and understand how to integrate them into your business strategy. Written by internationally recognized Web marketing expert Jim Sterne, this book clearly explains these technologies and demonstrates how companies of all sizes can use them to create and maintain cutting-edge customer service sites. Completely updated for today's technically-savvy readers, this Second Edition covers all the bases. You'll learn the steps needed to make the transition from your current customer support to the Web. You'll also find valuable information on how to improve your existing site in order to save money and provide better quality support. And with the help of numerous case studies from a variety of different industries, you'll discover how other companies create and maintain their Web sites. This book will help you: * Create a service plan that takes full advantage of the Web's potential * Determine the best way to present your company's information on the Web * Effectively manage e-mail * Find out exactly what your customers want and measure their satisfaction * Examine how others are using networked computer communications * Utilize extranets to lock in customers and channel partners and lock out competitors Visit our Web site at www.wiley.com/compbooks/
Download or read book Net Guide written by Michael Wolff and published by Dell Publishing Company. This book was released on 1997 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed with invaluable advice, "NetGuide" is the most complete guide to what's on the net and how to get there. Get all the facts on all the sites including America Online, CompuServe, Prodigy and the World Wide Web. "The liveliest, most readable online guide yet".--"USA Today".
Book Synopsis 10K In 60 Days by : Danielle Mitchell
Download or read book 10K In 60 Days written by Danielle Mitchell and published by . This book was released on 2020-05-20 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Let's get straight to the point: You HATE marketing. And word on the street is you spend way too much time on social media but still struggle to bring in a sale.Yet, all the experts and gurus tell you, you just aren't committed enough and it will happen if you try harder and pay for their expensive program. And THAT is exactly why I created my $10K In 60 Days Book/ Workbook. ✅ Get the knowledge for creating your signature product so you can start making money daily from your products and services.✅ Learn the foundation of creating a profitable and scalable marketing strategy so you can have a clear, thought out plan, so that you know what actions to take every day. ✅ Get a 30 day Facebook/IG Live Calendar so you can focus on implementation and not worry about the strategy for going live. ✅ Create your Ideal Customer Personal so that you can understand WHO you are talking to and what their pain points are to better connect with your audience. ✅ Save time focusing on your BRANDING by learning where I purchase templates, find my branding colors and fonts so you can look like a polished professional in weeks! ✅ Learn the important step of storytelling so you can post content that gets a reaction from your audience, position yourself as an expert and build that Know, Like & Trust Factor. ✅ Create your automation process that new leads follow so that you can focus on finding new leads and leave the customer journey on autopilot.
Book Synopsis The Little Customer Service Book by : Rick Grassi
Download or read book The Little Customer Service Book written by Rick Grassi and published by . This book was released on 2020-11-05 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: A handbook detailing the basics of effective customer service.
Book Synopsis Selling Used Books Online by : Stephen Windwalker
Download or read book Selling Used Books Online written by Stephen Windwalker and published by Harvard Perspectives Press. This book was released on 2002 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Official Guide to Ultima Online by : Tuesday Frase
Download or read book The Official Guide to Ultima Online written by Tuesday Frase and published by Prima Games. This book was released on 1997 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using the Ultima VIII game engine, Ultima Online will allow hundreds of players to simultaneously explore the realm created by Lord British of Origin. Players can interact with each other, go on quests, and even battle one another. This book leads the way.
Book Synopsis The Everything Guide to Starting an Online Business by : Randall Craig
Download or read book The Everything Guide to Starting an Online Business written by Randall Craig and published by Simon and Schuster. This book was released on 2013-01-18 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Contains material adapted and abridged from The everything start your own business book, 4th edition, by Julia B. Harrington"--T.p. verso.
Book Synopsis Unleashing Excellence by : Dennis Snow
Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-10-29 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Book Synopsis Customer Service by : Kelly Montague
Download or read book Customer Service written by Kelly Montague and published by BookRix. This book was released on 2016-06-16 with total page 69 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever wondered what keeps customers’ loyalty on a certain product or service? One of the most considerable facts is keeping the people aspect of the business alive. Treating customers as individuals and not just representation of financial returns can give you the competitive edge. Having a good customer service is therefore vital for any businesses to sustain its operations. If you are in the service industry, a good customer service can be your bread and butter. By having good customer service, you can generate more profit as it will promote company loyalty.
Download or read book Kill Reply All written by Victoria Turk and published by Penguin. This book was released on 2020-01-07 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Want to Marie Kondo your digital life and develop a more tactful approach to technology? By a leading tech and digital culture journalist, Kill Reply All is a guide to tidying it all up. How do you reply to your colleague’s weird email? What would Emily Post say about your Tinder profi le? And just how do you know if you’re mansplaining? In this irreverent journey through the murky world of digital etiquette, Wired’s Victoria Turk provides an indispensable guide to minding our manners in a brave new online world, and making peace with the platforms, apps, and devices we love to hate. The digital revolution has put us all within a few clicks, taps, and swipes of one another. But familiarity can breed contempt, and while we’re more likely than ever to fall in love online, we’re also more likely to fall headfirst into a raging fight with a stranger or into an unhealthy obsession with the phones in our pockets. If you’ve ever encountered the surreal, aggravating battlefields of digital life and wondered why we all don’t go analog, this is the book for you.
Download or read book Therapy Online written by Kate Anthony and published by SAGE. This book was released on 2009-12-04 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: "An enjoyable book that helps to bring counselling into the 21st century. Kate and DeeAnna have played a significant role in the development of online therapy and their enthusiasm for the subject matter, and experience as trainers and practitioners, comes through in this informative text." Terry Hanley, Director of MA in Counselling, University of Manchester The plethora of online services now available has led to a growing demand for practitioners to look beyond traditional face-to-face therapy and take advantage of the flexibility which email and the Internet can offer them and their clients. This guide gives up-to-the minute information and research, ethical and legal advice, on the practicalities of setting up or joining a service, and the essential therapeutic skills needed to be an effective online therapist. Writing for an international audience, the authors discuss the issues for practitioners using the Internet today, as well as in the future. Basing their study on published empirical research, they address: - text-based therapeutic interventions such as email, Internet Relay Chat and forums, from the perspective of different theoretical orientations, illustrated with a full length case study - new Ethical Framework for using Technology in Mental Health - online supervision, online research; group therapy online - the "business" of setting up in private practice or e-clinics - other therapeutic uses of technology including use of video therapy, mobile SMS, telephone therapy, Virtual Reality environments, gaming and computerised CBT. The authoritative guide to all aspects of being an online therapist, this practical text is a vital addition to any therapist′s library. It will also be valuable reading for anyone training to be a counsellor or psychotherapist in our increasingly ′electronic′ world.
Book Synopsis Best Practice Guide for Customer Service Professionals by : Stephanie Edwards
Download or read book Best Practice Guide for Customer Service Professionals written by Stephanie Edwards and published by . This book was released on 2013-01 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis America Online Official Internet Guide by : David Peal
Download or read book America Online Official Internet Guide written by David Peal and published by McGraw-Hill. This book was released on 1998 with total page 610 pages. Available in PDF, EPUB and Kindle. Book excerpt: Officially endorsed by America Online, this second edition highlights AOL's value-added features, including the Mail Center, Driveway, AOL News Ticker, Keywords, Instant Messenger, Favorite Places, and others. The guide also includes a directory of the best Internet and Web destinations available through AOL.
Book Synopsis How to Contact Amazon Customer Service by : Jamie Banglesh
Download or read book How to Contact Amazon Customer Service written by Jamie Banglesh and published by Createspace Independent Publishing Platform. This book was released on 2017-11-02 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: How To Contact Amazon Customer Service: The Complete Manual Discover the easiest and most creative ways to contact Amazon's Customer Service Team. This book shows you how to contact Amazon Customer Service by phone, email, chat & social media. Learn everything you need to know about amazon's customer care system + fun and creative ways of contacting them. You can save your time and money by knowing every possible way of reaching out to this retail dominator. Amazon.com has one of the most successful customer service departments in the online shopping industry-and in fact tends to have a higher satisfaction rating than majority of businesses, both online and in person. They are a massive company and figuring out how to access their impressive customer service care can be overwhelming. Amazon makes it their mission to serve all their customers as quickly and thoroughly as possible-and as their customer, you can reap the benefits of their dedication to the maximum. The information in this book will help you figure out your new favorite way to get your problems addressed by the company's representatives. This book will cover the following topics: General information about the Amazon guided help page An explanation of the Amazon Co-Pilot Easiest methods to reach Amazon directly How to contact via phone, email, chat and social media Tips on getting the best possible customer service experience Further References - Everything you need to know "A Must Have For Amazon Fans" Scroll to the top and select the "BUY" button for instant download.
