The Role Of Transportation In Achieving Customer Satisfaction In A Private Distribution Company

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The Role of Transportation in Achieving Customer Satisfaction in a Private Distribution Company

Author : Dr. David Ackah
Publisher : GRIN Verlag
ISBN 13 : 3656850127
Total Pages : 54 pages
Book Rating : 4.6/5 (568 download)

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Book Synopsis The Role of Transportation in Achieving Customer Satisfaction in a Private Distribution Company by : Dr. David Ackah

Download or read book The Role of Transportation in Achieving Customer Satisfaction in a Private Distribution Company written by Dr. David Ackah and published by GRIN Verlag. This book was released on 2014-11-28 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (postgraduate) from the year 2014 in the subject Business economics - Offline Marketing and Online Marketing, grade: A, ( Atlantic International University ) (School of Business and Economics), course: Ph.D. Economics, language: English, abstract: In a highly competitive distribution sector, one way to gain competitive advantage is to ensure that the customers are satisfied. It is also a fact that having a good transport system is a great factor to ensure long term services and growth the company. The study is to find the role transportation play in achieving customer satisfaction in the private distribution sector a case study at Ricky Boakye Yiadom Company Limited. Eventually, the results are meant to improve the existing levels of customer satisfaction with the form of transportation. Specifically it seeks to uncover the factors accounting for the level of customer satisfaction in transportation of products. The study reviewed major theoretical area to develop a framework which suggests that customer satisfaction in Distribution Company would be a function of service quality and customer orientation of service employees. The data from the study constituted employees and customers of 35 people and was analyzed through a descriptive statistics. The study reveals that the mode of transportation does not always achieve smooth delivery and satisfaction desired but adds value to the mode of transport. It also shows that delivery times to customers are not always meet. Most customers also agree that increase in customer satisfaction also depends on transportation. Furthermore, it is recommended on the basis of the evidence that to understand customer satisfaction better, the company must survey customers about both perceived service quality and the perception about satisfaction.

The Role of Logistics Service Quality in Achieving Customer Satisfaction and Loyalty in the End-consumer Market Using the Example of the German Motorcycle Industry

Author : Kuan-Ju Huang
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (128 download)

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Book Synopsis The Role of Logistics Service Quality in Achieving Customer Satisfaction and Loyalty in the End-consumer Market Using the Example of the German Motorcycle Industry by : Kuan-Ju Huang

Download or read book The Role of Logistics Service Quality in Achieving Customer Satisfaction and Loyalty in the End-consumer Market Using the Example of the German Motorcycle Industry written by Kuan-Ju Huang and published by . This book was released on 2021 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

BASICS OF DISTRIBUTION MANAGEMENT

Author : SATISH K. KAPOOR
Publisher : PHI Learning Pvt. Ltd.
ISBN 13 : 9788120321823
Total Pages : 276 pages
Book Rating : 4.3/5 (218 download)

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Book Synopsis BASICS OF DISTRIBUTION MANAGEMENT by : SATISH K. KAPOOR

Download or read book BASICS OF DISTRIBUTION MANAGEMENT written by SATISH K. KAPOOR and published by PHI Learning Pvt. Ltd.. This book was released on 2003-01-01 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Physical Distribution is a distinct but integral part of business logistics, involving all those activities relating to the physical movement of goods from the factory to the consumer. Recently, the concept has been expanded to supply chain management which enables better customer relationship with smooth supply of goods. This introductory text is focused on the essential concepts, tools and strategies that comprise Distribution Management. It emphasizes the idea that distribution management is an effective marketing strategy and a potent competitive tool. Defining the concept of physical distribution in the initial chapter, the book then describes in detail the objectives, functions and components of all the activity centres of physical distribution in the Indian context, from a systems approach. An exclusive chapter is devoted to transportation functions, highlighting the features of interstate movement of goods and the legal procedures related to them. Sufficient coverage is also given to related topics such as distribution control, performance evaluation and organization of physical distribution, besides the 'trade-off' concept. The book, with its wide coverage of topics, should prove to be of immense value to undergraduate students in Business Administration and Business Management.

The Effect of E-Logistics on the Customer Satisfaction

Author : Ali Elkhateb
Publisher :
ISBN 13 : 9783330800960
Total Pages : 116 pages
Book Rating : 4.8/5 (9 download)

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Book Synopsis The Effect of E-Logistics on the Customer Satisfaction by : Ali Elkhateb

Download or read book The Effect of E-Logistics on the Customer Satisfaction written by Ali Elkhateb and published by . This book was released on 2016-11-24 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Integrated Distribution Management

Author : Christopher Gopal
Publisher : McGraw-Hill Companies
ISBN 13 :
Total Pages : 272 pages
Book Rating : 4.3/5 (512 download)

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Book Synopsis Integrated Distribution Management by : Christopher Gopal

Download or read book Integrated Distribution Management written by Christopher Gopal and published by McGraw-Hill Companies. This book was released on 1993 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Integrated Distribution Management addresses the concepts, issues, and risks involved in designing efficient, integrated distribution processes. You'll also find: approaches for managing and measuring distribution operations, including order management, network management, and inventory management; information technology requirements for integrated distribution and advanced distribution methods used by leading-edge firms - and a look at the logistics enterprises that drive them.

Looking at Logistics

Author : Philip M. Price
Publisher :
ISBN 13 : 1934231010
Total Pages : 256 pages
Book Rating : 4.9/5 (342 download)

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Book Synopsis Looking at Logistics by : Philip M. Price

Download or read book Looking at Logistics written by Philip M. Price and published by . This book was released on 2008-01-01 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The U.S. Department of Transportation's Comprehensive Truck Size and Weight Study. Volume II: Issues and Background

Author :
Publisher :
ISBN 13 :
Total Pages : 216 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis The U.S. Department of Transportation's Comprehensive Truck Size and Weight Study. Volume II: Issues and Background by :

Download or read book The U.S. Department of Transportation's Comprehensive Truck Size and Weight Study. Volume II: Issues and Background written by and published by . This book was released on 2000 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Managing Urban Logistics

Author : Rosario Macario
Publisher : Elsevier
ISBN 13 : 0128144629
Total Pages : 286 pages
Book Rating : 4.1/5 (281 download)

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Book Synopsis Managing Urban Logistics by : Rosario Macario

Download or read book Managing Urban Logistics written by Rosario Macario and published by Elsevier. This book was released on 2023-06-15 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Urban Logistics provides new insights based on the most recent research, theories, and developments in technological and ICT solutions, contemporary corporate trends, the re-evaluation of the role of authorities, and much more. The book shows how to manage these complex urban logistics issues using a long term, systemic perspective where urban freight distribution is an integral part of the entire urban mobility system. It examines the convergence points between mass and customized deliveries, thus modeling the decision processes, trade-offs and tolerances behind these processes to enable a more fluid sharing of urban space. Users will find an approach that tackles these issues from an empirical viewpoint that is based on analysis from a wide set of cases in urban environments around the world. A fresh and unique multidisciplinary approach that is based on solid theoretical background and a pragmatic management standpoint makes this book a must have for those involved in urban logistics. Blends theory with real-world cases to create viable solutions Uses an interdisciplinary approach to city logistics in a structured and organized way that is useful for all stakeholders Shows how to identify logistics profiles and build a logistical map of the city Examines the technological solutions that can be used to support different business models, adopting a rational, innovative, problem-solving approach to the movement of urban goods

The Handbook of Logistics and Distribution Management

Author : Alan Rushton
Publisher : Kogan Page Publishers
ISBN 13 : 9780749433659
Total Pages : 612 pages
Book Rating : 4.4/5 (336 download)

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Book Synopsis The Handbook of Logistics and Distribution Management by : Alan Rushton

Download or read book The Handbook of Logistics and Distribution Management written by Alan Rushton and published by Kogan Page Publishers. This book was released on 2000 with total page 612 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed for students, young managers and seasoned practitioners alike, this handbook explains the nuts and bolts of the modern logistics and distribution world in plain language. Illustrated throughout, this second edition includes new chapters on areas previously not covered, such as: intermodal transport; benchmarking; environmental matters; and vehicle and depot security.

Consumer Logistics

Author : Peter J. Rimmer
Publisher : Edward Elgar Publishing
ISBN 13 : 1786430371
Total Pages : 172 pages
Book Rating : 4.7/5 (864 download)

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Book Synopsis Consumer Logistics by : Peter J. Rimmer

Download or read book Consumer Logistics written by Peter J. Rimmer and published by Edward Elgar Publishing. This book was released on 2018-02-23 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital technology has changed the way we work, socialize, shop, play and learn. This book offers a stimulating exploration of how digitization has begun transforming the prevailing global logistics system into a self-service and sharing economy, and ultimately provides a vision of the monumental changes likely to overflow into the business landscape.

The Changing Role of Third-party Logistics

Author :
Publisher :
ISBN 13 : 9780907138860
Total Pages : 29 pages
Book Rating : 4.1/5 (388 download)

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Book Synopsis The Changing Role of Third-party Logistics by :

Download or read book The Changing Role of Third-party Logistics written by and published by . This book was released on 1996 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Operations, Logistics and Supply Chain Management

Author : Henk Zijm
Publisher : Springer
ISBN 13 : 3319924478
Total Pages : 728 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Operations, Logistics and Supply Chain Management by : Henk Zijm

Download or read book Operations, Logistics and Supply Chain Management written by Henk Zijm and published by Springer. This book was released on 2018-08-29 with total page 728 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an overview of important trends and developments in logistics and supply chain research, making them available to practitioners, while also serving as a point of reference for academicians. Operations and logistics are cornerstones of modern supply chains that in turn are essential for global business and economics. The composition, character and importance of supply chains and networks are rapidly changing, due to technological innovations such as Information and Communication Technologies, Sensors and Robotics, Internet of Things, and Additive Manufacturing, to name a few (often referred to as Industry 4.0). Societal developments such as environmental consciousness, urbanization or the optimal use of scarce resources are also impacting how supply chain networks are configured and operated. As a result, future supply chains will not just be assessed in terms of cost-effectiveness and speed, but also the need to satisfy agility, resilience and sustainability requirements. To face these challenges, an understanding of the basic as well as more advanced concepts and recent innovations is essential in building competitive and sustainable supply chains and, as part of that, logistics and operations. These span multiple disciplines and geographies, making them interdisciplinary and international. Therefore, this book contains contributions and views from a variety of experts from multiple countries, and combines management, engineering as well as basic information technology and social concepts. In particular, it aims to: provide a comprehensive guide for all relevant and major logistics, operations, and supply chain management topics in teaching and business practice address three levels of expertise, i.e., concepts and principles at a basic (undergraduate, BS) level, more advanced topics at a graduate level (MS), and finally recent (state-of-the-art) developments at a research level. In particular the latter serve to present a window on current and future (potential) logistics innovations in the different thematic fields for both researchers and top business practitioners integrate a textbook approach with matching case studies for effective teaching and learning discuss multiple international perspectives in order to represent adequately the true global nature of operations, logistics and supply chains.

Transportation & Distribution

Author :
Publisher :
ISBN 13 :
Total Pages : 638 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Transportation & Distribution by :

Download or read book Transportation & Distribution written by and published by . This book was released on 1999-07 with total page 638 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Logistics Transportation Systems

Author : MD Sarder
Publisher : Elsevier
ISBN 13 : 0128162872
Total Pages : 455 pages
Book Rating : 4.1/5 (281 download)

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Book Synopsis Logistics Transportation Systems by : MD Sarder

Download or read book Logistics Transportation Systems written by MD Sarder and published by Elsevier. This book was released on 2020-10-17 with total page 455 pages. Available in PDF, EPUB and Kindle. Book excerpt: Logistics Transportation Systems compiles multiple topics on transportation logistics systems from both qualitative and quantitative perspectives, providing detailed examples of real-world logistics workflows. It explores the key concepts and problem-solving techniques required by researchers and logistics professionals to effectively manage the continued expansion of logistics transportation systems, which is expected to reach an estimated 25 billion tons in the United States alone by 2045. This book provides an ample understanding of logistics transportation systems, including basic concepts, in-depth modeling analysis, and network analysis for researchers and practitioners. In addition, it covers policy issues related to transportation logistics, such as security, rules and regulations, and emerging issues including reshoring. This book is an ideal guide for academic researchers and both undergraduate and graduate students in transportation modeling, supply chains, planning, and systems. It is also useful to transportation practitioners involved in planning, feasibility studies, consultation and policy for transportation systems, logistics, and infrastructure. Provides real-world examples of logistics systems solutions for multiple transportation modes, including seaports, rail, barge, road, pipelines, and airports Covers a wide range of business aspects, including customer service, cost, and decision analysis Features key-term definitions, concept overviews, discussions, and analytical problem-solving

Logistics Management & Distribution Report

Author :
Publisher :
ISBN 13 :
Total Pages : 716 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Logistics Management & Distribution Report by :

Download or read book Logistics Management & Distribution Report written by and published by . This book was released on 2000 with total page 716 pages. Available in PDF, EPUB and Kindle. Book excerpt:

City Distribution and Urban Freight Transport

Author : Cathy Macharis
Publisher : Edward Elgar Publishing
ISBN 13 : 0857932756
Total Pages : 285 pages
Book Rating : 4.8/5 (579 download)

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Book Synopsis City Distribution and Urban Freight Transport by : Cathy Macharis

Download or read book City Distribution and Urban Freight Transport written by Cathy Macharis and published by Edward Elgar Publishing. This book was released on 2011-01-01 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: City distribution plays a key role in supporting urban lifestyles, helping to serve and retain industrial and trading activities, and contributing to the competitiveness of regional industry. This book aims to improve knowledge in this area by recognizing and evaluating the problems within the urban freight transport system.

Diploma in Business - City of London College of Economics - 6 months - 100% online / self-paced

Author : City of London College of Economics
Publisher : City of London College of Economics
ISBN 13 :
Total Pages : 510 pages
Book Rating : 4./5 ( download)

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Book Synopsis Diploma in Business - City of London College of Economics - 6 months - 100% online / self-paced by : City of London College of Economics

Download or read book Diploma in Business - City of London College of Economics - 6 months - 100% online / self-paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 510 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview The diploma in business provides the core business knowledge and skills needed to move into management roles or become an entrepreneur and launch your own company. Content - The U. S Business Environment - Business Ethics and Social Responsibility - Entrepreneurship, New Ventures, and Business Ownership - The Global Context of Business - Business Management - Organizing the Business - Operations Management and Quality - Employee Behavior and Motivation - Leadership and Decision Making - Human Resource Management and Labor Relations - Marketing Processes and Consumer Behavior - Pricing, Distribution, and Promoting Products - Information Technology for Business - The Role of Accountants and Accounting Information - Money and Banking - Managing Finances Duration 6 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.