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The Role Of Internet Based Technology In Customer Satisfaction In The Banking Sector
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Book Synopsis The Role of Internet-based Technology in Customer Satisfaction in the Banking Sector by : Jones Oluchukwu Mordi
Download or read book The Role of Internet-based Technology in Customer Satisfaction in the Banking Sector written by Jones Oluchukwu Mordi and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Marketing and Mobile Financial Services by : Aijaz A. Shaikh
Download or read book Marketing and Mobile Financial Services written by Aijaz A. Shaikh and published by Routledge. This book was released on 2018-12-21 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mobile financial services (MFS) are of major interest and importance to both researchers and practitioners. The role played by nonbanking actors including telecoms and FinTech firms as well as other participants, such as PayPal and Amazon, in developing and deploying innovative financial and payment services is undeniable. Peer2peer (P2P) payments from nonbank services are becoming increasingly commonplace and will shortly be codified by EC (EU?) regulations requiring banks to provide access to consumer data for third-party app developers and service providers. Three major mobile financial systems—mobile banking, mobile payments, and branchless banking—currently dominate the electronic retail banking sector. Although interconnected and interrelated, their business models, regulatory frameworks, and target markets are distinct. This book provides a unified perspective on MFS and discusses its evolution, growth, and future, as well as identifying the frameworks, stakeholders, and technologies used in financial information systems in general and MFS in particular. Academics and researchers in digital and financial marketing will find this book an invaluable resource, as will bank executives, regulators, policy makers, FinTech professionals, and anyone interested in how mobile technology, social media and financial services will increasingly intersect.
Book Synopsis Internet Banking Service Quality and Its Impact on Customer Satisfaction in Indore District of Madhya Pradesh by : Geeta Sharma
Download or read book Internet Banking Service Quality and Its Impact on Customer Satisfaction in Indore District of Madhya Pradesh written by Geeta Sharma and published by . This book was released on 2015 with total page 6 pages. Available in PDF, EPUB and Kindle. Book excerpt: Competition and the constant changes in technology and lifestyles have changed the face of banking in India. From a technological and cost-driven standpoint it may seem quite logical for banks to shift as many banking activities online as possible. Banking industry has revolutionised the internet banking services with the help of technology. Internet banking has become one of the widely used banking services among Indian retail banking customers in recent years. Despite its attractiveness, customer satisfaction towards Internet banking service has become an issue due to stiff competition among the banks in India. Customer satisfaction is critically important for its impact on customer retention and firm profitability. Internet banking service quality and customer satisfaction are inarguably the two core concepts for the researchers. It has been analysed that internet banking service quality is a key issue to maintain customer satisfaction. As the development of a customer satisfaction model in Internet banking services context in India specially in Madhya Pradesh had not been addressed by past studies, this study attempts to develop a model based on service quality dimensions, with the purpose to investigate impact of service quality on customer satisfaction. The main objectives of this empirical study is to explore internet banking service quality factors and also analyze its impact on customer satisfaction through Multiple-Regression statistical techniques. A structured likert scale based questionnaire was prepared with the help of literature and filled by internet banking users of Indore district of Madhya Pradesh through survey method. Using factor analysis five dimensions for internet service quality were extracted and to analyze its impact on customer satisfaction regression method was used by the researcher. Researcher found that there is a positive impact of service quality dimensions on customer satisfaction. Regression measures have indicated that website ease of use, comfort, accessibility, are influential factors, whereas, confidence and responsiveness also have significant impact on satisfaction of the online customers.
Book Synopsis The Impact of Electronic Banking Services on Customer Satisfaction in the Sudanese Banking Sector by : Nabil Alabsy
Download or read book The Impact of Electronic Banking Services on Customer Satisfaction in the Sudanese Banking Sector written by Nabil Alabsy and published by . This book was released on 2020 with total page 8 pages. Available in PDF, EPUB and Kindle. Book excerpt: This research paper aims to study the impact of electronic banking services on customer satisfaction at Sudanese banks. Questionnaires were designed by the researchers. Data and information have been collected and analyzed from the internet users in the Sudanese banks clients. The study found that there are statistical significant differences of electronic services provided by the Sudanese banks on customer satisfaction. The study attempted to explain the various means of electronic banking services which might lead to the customer satisfaction. This paper showed that the banking services over the internet has a positive impact on customer satisfaction. This study recommended that the bank management should focus on spreading the knowledge of the electronic banking services to the customers. This study emphasized the importance of the electronic banking services and recommended that the bank management should spread the technological awareness among current and prospective customers, and develop suitable infrastructure for electronic banking services in the Sudanese banking sector.
Book Synopsis Transforming Relationship Marketing by : Park Thaichon
Download or read book Transforming Relationship Marketing written by Park Thaichon and published by Routledge. This book was released on 2020-10-29 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Relationship marketing builds and maintains long-term relationships with customers through value creation and delivery. This book examines the key principles of relationship marketing and online relationship marketing. It looks at three main areas of relationship marketing as understanding relationship marketing and the continuum, the drivers and scope of relationship marketing, and how organisations should restructure for successful relationship marketing in the digital context. The book also addresses the opportunities and challenges associated with the implementation of relationship marketing in various types of organisation and suggests different effective relationship-building strategies and techniques for successful customer relationship management.
Book Synopsis Factors Influencing Customer Satisfaction with Internet Banking by : Katherine Fulgence
Download or read book Factors Influencing Customer Satisfaction with Internet Banking written by Katherine Fulgence and published by LAP Lambert Academic Publishing. This book was released on 2012-04 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Internet banking is one among the new technological innovation facing the world of banking today. In Tanzania, Internet Banking (IB) is still at its earliest stages and therefore a need for financial institutions to provide service of high quality to satisfy and attract customers. In view of the above, this study was carried out in two banks [Standard Chartered bank and National Bank of Commerce (NBC, 2000)] that offer IB services with the objective of assessing the factors that influence customer satisfaction with Internet Banking. The findings revealed that quality of service specifically ease of use and security influence customer satisfaction. For non-Internet bank customers, level of awareness was among the reasons as to why customers do not use IB services followed by security and higher charges for individual customers. The study recommends for the bank management to train customers on how to perform IB services. Promotion activities should also be conducted to attract prospective customers. The government need also to develop to its citizens the social norm of regarding Internet banking services as an alternative way of delivering service in this age of information.
Book Synopsis Integrating 'Tech and Touch' to Achieve Widespread Internet Banking Acceptance in Asian Cultures by : Tanyamai Chiarakul
Download or read book Integrating 'Tech and Touch' to Achieve Widespread Internet Banking Acceptance in Asian Cultures written by Tanyamai Chiarakul and published by . This book was released on 2016 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: This research explores bank and corporate customer views on customer satisfaction with interpersonal and Internet channels within the banking sector in Thailand, and examines the concept of integration to blend the two channels rather than operating them as separate alternatives. Qualitative in-depth interviews with top management of leading commercial banks and with financial officers of large corporate customers of these banks confirmed that corporate customers still prefer personal contact most of the time, although they find the Internet channel useful for some things. Questionnaire survey with customers results indicate that an integrated Internet service channel can be an attractive new option for banks and their corporate customers. Thai banks, however, are following worldwide trends by offering Internet banking as a separate service channel. The results suggest that even though Integration can enhance customer satisfaction with both Internet banking and interpersonal service encounters, it rather decrease both dissatisfaction. This study concludes that the corporate customers, who are more likely to use Internet banking services, would still prefer to switch freely back and forth between channels without the need for personal contact. However, the corporate customers who are more likely to use face-to-face services still prefer personal contact. Therefore, the integration of interpersonal service channel with Internet banking service channel is an important consideration in terms of enhancing customer satisfaction. The overall interpersonal satisfaction can enhance customer loyalty. However, the moderating effect of Integration weakens the relationship between overall interpersonal satisfaction and customer loyalty. It might be because if customers widely adopt Internet banking services, when they face the problems with bank staff, they may switch to use Internet banking services. Therefore, the strong relationship with the customers can be reduced, which may lead to lower customer loyalty.
Book Synopsis E-Banking Management: Issues, Solutions, and Strategies by : Shah, Mahmood
Download or read book E-Banking Management: Issues, Solutions, and Strategies written by Shah, Mahmood and published by IGI Global. This book was released on 2009-05-31 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book focuses on human, operational, managerial, and strategic organizational issues in e-banking"--Provided by publisher.
Book Synopsis Research Design and Methods by : Samar Rahi
Download or read book Research Design and Methods written by Samar Rahi and published by . This book was released on 2018-02-12 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research methodology is taught as a supporting subject in several ways in academic disciplines such as health, education, psychology, social work, nursing, public health, and marketing research. Although these disciplines vary in content, their broad approach to a research enquiry is similar. Hence, this book is aimed at to present a precise discussion on research methods and research techniques used in quantitative and qualitative research. The first chapter of this book presents research paradigms, philosophical assumption in research and research approaches. Second chapter explains research strategy and classification of research which leads to selecting population, sampling techniques and sample size. Next to this, questionnaire development process is illustrated which includes questionnaire design, wording, questionnaire language and response formatting. Finally, data analysis steps such as measurement model, reliability assessment, convergent validity, discriminant validity, structural equation modeling are discussed.
Book Synopsis Customer Satisfaction and Trust in Obtaining Online Banking Services by : Irfan Khan
Download or read book Customer Satisfaction and Trust in Obtaining Online Banking Services written by Irfan Khan and published by . This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, the banking industry, along with many corporal industries, is undergoing faster transformations. Banks are at the front position in Internet and technology-adoption processes. In today's world, customers expect superior quality services from banks which if contented, could end up in improved customer satisfaction levels.This quantitative, one-shot research study mainly focuses on investigating the key factors that influence online customers' satisfaction. Customer satisfaction in case of online banking is seen in terms of bank website quality and the overall bank quality.Bank website quality is judged by variables such as interactivity and customization, perceived security risk and the bank quality is seen by responsiveness and brand image. This study also helps in assessing the rules of these factors in the online banking that would help the bank management not only in improving the satisfaction level and trust but also strengthening the connection between banks and their clients, resulting in expanding their overall customer base.
Book Synopsis Financial Inclusion, Technology and Virtual Banking by : Sau Wai Law
Download or read book Financial Inclusion, Technology and Virtual Banking written by Sau Wai Law and published by Springer Nature. This book was released on with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Advances in Banking Technology and Management: Impacts of ICT and CRM by : Ravi, Vadlamani
Download or read book Advances in Banking Technology and Management: Impacts of ICT and CRM written by Ravi, Vadlamani and published by IGI Global. This book was released on 2007-10-31 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: Banking across the world has undergone extensive changes thanks to the profound influence of developments and trends in information communication technologies, business intelligence, and risk management strategies. While banking has become easier and more convenient for the consumer, the advances and intricacies of emerging technologies have made banking operations all the more cumbersome. Advances in Banking Technology and Management: Impacts of ICT and CRM examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies.
Book Synopsis Digital Transformation and Innovative Services for Business and Learning by : Sandhu, Kamaljeet
Download or read book Digital Transformation and Innovative Services for Business and Learning written by Sandhu, Kamaljeet and published by IGI Global. This book was released on 2020-06-26 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a world dependent on digital technologies, business corporations continually try to stay ahead of their competitors by adopting the most updated technology into their business processes. Many companies are adopting digital transformation models, data analytics, big data, data empowerment, and data sharing as key strategies and as service disruptors for information delivery and record management. Higher education institutions have adopted digital service innovation as a core to driving their business processes. Such services are key to ensuring efficiency and improving organizational performance. Digital Transformation and Innovative Services for Business and Learning is a collection of innovative research on the latest digital services and their role in supporting the digital transformation of businesses and education. While highlighting topics including brand equality, digital banking, and generational workforce, this book is ideally designed for managers, executives, IT consultants, industry professionals, academicians, researchers, and students.
Book Synopsis Technology Adoption Issues in Banks by : Samar Rahi
Download or read book Technology Adoption Issues in Banks written by Samar Rahi and published by . This book was released on 2018-04-04 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: PREFACEInternet banking is a web-based technology service that has the potential to increase customer satisfaction as well as performance of the banks. Despite enormous benefits internet banking adoption is still a big challenge worldwide. Thus, in order to understand which factors drives user's intention towards adoption of internet banking, this book investigates the role of UTAUT and E-Service Quality in internet banking adoption context. Previously, internet banking adoption issue has been discussed widely therefore, these studies had focused only on security and perceived risk issues and ignored the technology adoption factors such as performance expectancy, effort expectancy, social influence and facilitating condition. Thus, in this book the amalgam of UTAUT and E-SQ investigate which factors influence on user's intention to adopt internet banking. The integration of UTAUT and E-SQ creates a comparison between information system and social psychological literature. Hence, the integration has contributed to the development of literature both theoretical and empirical relates to technology adoption. Practically, this book is worthful to read as it contributes better understanding of critical factors that could influence on user's behavior towards adoption of internet banking. Finally, this book provides guideline to website designer that how to design an effective website to enhance the acceptance of internet banking among customers of commercial banks.
Download or read book E-Business written by Dragan Perakovic and published by BoD – Books on Demand. This book was released on 2017-01-18 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, authors provide latest results of scientific research projects within the area of e-business: Challenges of Information and Communication Technology Usage in E-business Systems; A Proposal for Brand Analysis with Opinion Mining; Customers Online Interaction Experiences with Fashion Brands: E-information and E-buying; Payment System's Determination by Universal Financial Industry Message Scheme According to Single Euro Payment Area; and CSFs for SMEs in Measuring E-commerce Success.
Book Synopsis Consumer Satisfaction of Internet Banking by : Patel Dilipkumar
Download or read book Consumer Satisfaction of Internet Banking written by Patel Dilipkumar and published by CreateSpace. This book was released on 2015-11-03 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study attempts to identify factors that determine customers' satisfaction with internet banking in India. Researcher was Randomly Selected 120 Respondent in Valsad district in Gujarat state. The major instrument for the data collection was a questionnaire that was designed on a 5 point linkert scale and Other design. Through this survey, the study identified Important factors that would lead to customer satisfaction. Based on this, Researcher recommended that more Facility should be provide in placed on targeting corporate and individual customers on improved service technology through participation, seminar ,conference and symposium on the adoption of internet banking technologies as well as creating the desired satisfaction among the different customers. Banker should Provide help center to provide Support of internet banking related Problem.
Book Synopsis Internet Banking in Estonia by : Katri Kerem
Download or read book Internet Banking in Estonia written by Katri Kerem and published by PRAXIS. This book was released on 2003 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt:
