The Power of Layered Leadership

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Author :
Publisher : Tate Publishing
ISBN 13 : 1616637420
Total Pages : 172 pages
Book Rating : 4.6/5 (166 download)

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Book Synopsis The Power of Layered Leadership by : Bob Goshen

Download or read book The Power of Layered Leadership written by Bob Goshen and published by Tate Publishing. This book was released on 2010-10 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want to be a leader who stands the test of time? Do you want to watch your company grow and prosper as a whole? A guidebook for current and future leaders, The Power of Layered Leadership will show you how to create a high-performing working environment by focusing on the key to corporate longevity: reproducing leaders. In this simple, easy-to-read, straightforward leadership book, you will learn how to: • Increase the performance of those you are leading • Establish an environment that creates leaders • Develop those on your leadership team • Improve the morale and passion of those you are leading

High-Stakes Leadership

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Author :
Publisher : Routledge
ISBN 13 : 1351613995
Total Pages : 217 pages
Book Rating : 4.3/5 (516 download)

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Book Synopsis High-Stakes Leadership by : Constance Dierickx

Download or read book High-Stakes Leadership written by Constance Dierickx and published by Routledge. This book was released on 2017-09-22 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: What makes some leaders so effective when the stakes are high, while others fall short? Why are some able to not only survive but to lead their organizations to new heights even in risky, fast-changing times? The answer is succinct but multi-layered: such leaders display courage, judgment, and fortitude. High-stakes leadership does not require unnatural powers, nor is it predicated on a dangerous situation. The three signature character traits can be cultivated by anyone at any level in any organization, big or small. Organizational and leadership consultant Constance Dierickx describes high-stakes leadership in a simple, three-part model that illuminates the mindsets, strategies, and tactics leaders must draw upon to make tough decisions, take an unpopular stand, or ignore convention, providing real-world examples across a range of sectors and industries. Dierickx developed her model of high-stakes leadership to help her clients—executives at organizations ranging from start-ups to nonprofits to large, global companies—better define what they need to bring strategy to life. This, she found, is the great gulf in business, the vast space between idea and results. High-Stakes Leadership helps leaders sharpen their ability to: act decisively, with clarity and focus test ideas using reason, and course correct as needed be resolute and inspire others to continue, even in the face of challenges Leading requires the courage to make conscious decisions about what to do, the judgment to separate information from short-term trends, and the fortitude to remain true to oneself and one’s mission. When leaders do these things, they also become teachers, leading their teams by example, often without realizing it. The essential aspects of good leadership endure even as the environment and tactics change. Indeed, courage, judgment, and fortitude are not merely tools for survival, they are the means by which we sculpt the future.

Humble Leadership

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Author :
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523095407
Total Pages : 197 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis Humble Leadership by : Edgar H. Schein

Download or read book Humble Leadership written by Edgar H. Schein and published by Berrett-Koehler Publishers. This book was released on 2018-08-14 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: The more traditional forms of leadership that are based on static hierarchies and professional distance between leaders and followers are growing increasingly outdated and ineffective. As organizations face more complex interdependent tasks, leadership must become more personal in order to insure open trusting communication that will make more collaborative problem solving and innovation possible. Without open and trusting communications throughout organizations, they will continue to face the productivity and quality problems that result from reward systems that emphasize individual competition and “climbing the corporate ladder”. Authors Edgar Schein and Peter Schein recognize this reality and call for a reimagined form of leadership that coincides with emerging trends of relationship building, complex group work, diverse workforces, and cultures in which everyone feels psychologically safe. Humble Leadership calls for “here and now” humility based on a deeper understanding of the constantly evolving complexities of interpersonal, group and intergroup relationships that require shifting our focus towards the process of group dynamics and collaboration. Humble Leadership at all levels and in all working groups will be the key to achieving the creativity, adaptiveness, and agility that organizations will need to survive and grow.

The 5 Levels of Leadership

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Author :
Publisher : Center Street
ISBN 13 : 1455507512
Total Pages : 187 pages
Book Rating : 4.4/5 (555 download)

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Book Synopsis The 5 Levels of Leadership by : John C. Maxwell

Download or read book The 5 Levels of Leadership written by John C. Maxwell and published by Center Street. This book was released on 2011-10-04 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: Use this helpful book to learn about the leadership tools to fuel success, grow your team, and become the visionary you were meant to be. True leadership isn't a matter of having a certain job or title. In fact, being chosen for a position is only the first of the five levels every effective leader achieves. To become more than "the boss" people follow only because they are required to, you have to master the ability to invest in people and inspire them. To grow further in your role, you must achieve results and build a team that produces. You need to help people to develop their skills to become leaders in their own right. And if you have the skill and dedication, you can reach the pinnacle of leadership—where experience will allow you to extend your influence beyond your immediate reach and time for the benefit of others. The 5 Levels of Leadership are: 1. Position—People follow because they have to. 2. Permission—People follow because they want to. 3. Production—People follow because of what you have done for the organization. 4. People Development—People follow because of what you have done for them personally. 5. Pinnacle—People follow because of who you are and what you represent. Through humor, in-depth insight, and examples, internationally recognized leadership expert John C. Maxwell describes each of these stages of leadership. He shows you how to master each level and rise up to the next to become a more influential, respected, and successful leader.

The Power of Giving Away Power

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Author :
Publisher : Penguin
ISBN 13 : 0525541047
Total Pages : 242 pages
Book Rating : 4.5/5 (255 download)

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Book Synopsis The Power of Giving Away Power by : Matthew Barzun

Download or read book The Power of Giving Away Power written by Matthew Barzun and published by Penguin. This book was released on 2021-06-01 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: “This book is a breakthrough. It’s beautifully written, perfectly timed and heralds a new way forward. I’m buying a dozen copies to share with friends and colleagues.” -Seth Godin, Founder of altMBA and author of The Practice If you let go of hierarchy, chaos will reign...or so many leaders believe. But when leaders find the courage to distribute rather than hoard power, creativity multiplies, trust deepens, and inclusivity expands... and a new kind of order emerges. A few rare leaders have learned to embrace a new organizational shape and mindset: Constellations. Organizations designed as constellations are dynamic and flexible networks of distinct yet interwoven individuals. Each member of the team feels like a singular star and is also connected to others to form something greater. That is how Visa reimagined how we pay for things, how Wikipedia beat the richest company in the world and how Barack Obama and his grassroots team revolutionized political campaigning. These leaders did what most leaders dread – they gave away power. Barzun brilliantly layers lessons across history and industries with his own experiences as an internet entrepreneur, political organizer, and US ambassador to the United Kingdom and Sweden. The Power of Giving Away Power shows how the Constellation mindset shines in some of the most impactful organizations and innovations the world has ever known. And it encourages us all to recognize, as Barzun writes, "the power we can create by seeing the power in others" — and making the leap to lead. Together.

The Strategic Leader's Roadmap

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Author :
Publisher : University of Pennsylvania Press
ISBN 13 : 1613630778
Total Pages : 132 pages
Book Rating : 4.6/5 (136 download)

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Book Synopsis The Strategic Leader's Roadmap by : Harbir Singh

Download or read book The Strategic Leader's Roadmap written by Harbir Singh and published by University of Pennsylvania Press. This book was released on 2016-10-11 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: We can all become strategic leaders if we stay on the right path. Even a strong leader can flounder without an effective strategy, and the most powerful strategy can fail without the right leader. Only those who master and integrate both skills can effectively navigate the challenges that lay ahead for today's organizations. The authors offer a 6-point checklist for leading strategically that will help managers strengthen their capacity to develop strategy and to lead its execution.

The Strategic Leader's Roadmap, Revised and Updated Edition

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Author :
Publisher : University of Pennsylvania Press
ISBN 13 : 1613631200
Total Pages : 137 pages
Book Rating : 4.6/5 (136 download)

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Book Synopsis The Strategic Leader's Roadmap, Revised and Updated Edition by : Harbir Singh

Download or read book The Strategic Leader's Roadmap, Revised and Updated Edition written by Harbir Singh and published by University of Pennsylvania Press. This book was released on 2021-10-26 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Strategic Leader's Roadmap provides an essential playbook for combining business strategy with great leadership."—William P. Lauder, Executive Chairman, The Estée Lauder Companies Inc. In The Strategic Leader's Roadmap, Updated and Revised Edition: 6 Steps for Integrating Leadership and Strategy, Wharton management professors Harbir Singh and Michael Useem offer a six-point checklist for today's leaders to follow. They explain how leading strategically will help managers strengthen their capacity to develop strategy and to lead its execution. Drawing on one-on-one interviews with CEOs, in-depth research, and their experience teaching today's executives and tomorrow's leaders, Singh and Useem take readers into the offices—and mindsets—of some of today's foremost strategic leaders. In this fully updated and revised edition, Singh and Useem explore: How Indra Nooyi rose to become CEO of PepsiCo and led its successful strategic redirection; How Jack Ma consistently pivoted and outflanked competition to position Alibaba to become a global behemoth; How John Chambers, executive chairman of Cisco Systems, changed his and other company leaders' leadership to stay ahead of disruption; How Lawrence Culp Jr., the CEO of General Electric, has increased efficiency by up to 900% by undertaking a thorough examination of process and strategy. Fast-reading and actionable, The Strategic Leader's Roadmap will enable leaders at all levels to master the abilities necessary to keep their companies ahead of the competition.

Becoming a Literacy Leader

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Author :
Publisher : Taylor & Francis
ISBN 13 : 1003843069
Total Pages : 309 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Becoming a Literacy Leader by : Jennifer Allen

Download or read book Becoming a Literacy Leader written by Jennifer Allen and published by Taylor & Francis. This book was released on 2023-10-10 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this second edition of Becoming a Literacy Leader: Supporting Learning and Change, author Jennifer Allen reflects on her work as a literacy specialist and how the role has evolved in the decade since she wrote the first edition. Her experiences can apply to all school leaders including principals, coaches, teachers, support staff, and office administrators. Allen focuses on three ideas to describe her work: Layered Leadership, the multitude of supports in place for teachers to encourage learning and change within schools; Shared experiences that develop community and develop common understanding of practices, curriculum, and assessment; Importance of 'rowing in the same direction' in that literacy coaches and leaders stay interconnected and aligned to the goals of the school. Allen knows the challenges of teachers face and advocates literacy coaches implement these layers of support within a school, including in-class support, curriculum support and assessment, study group facilitation, and the cultivation of teacher leadership. In Becoming a Literacy Leader, she provides an explicit framework for implementing these layers of coaching and explains how administrators can use the literacy leader position to build and sustain change within their schools. This book will be the road map for how literacy leaders and coaches approach their work with purpose and intention. Online videos that accompany the book bring the text alive by showing readers what coaching looks and sounds like.

Let Them Lead

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Author :
Publisher : Mariner Books
ISBN 13 : 0358533260
Total Pages : 261 pages
Book Rating : 4.3/5 (585 download)

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Book Synopsis Let Them Lead by : John Bacon

Download or read book Let Them Lead written by John Bacon and published by Mariner Books. This book was released on 2021 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: "An uplifting and compelling leadership book based on the hard-earned lessons learned by the author when he was head coach of the Ann Arbor Huron High School ice hockey team, about how he motivated, engaged, and empowered his players to go from being ranked as the absolute worst team in the nation to one of the country's best"--

Leadership Agility

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 0787979139
Total Pages : 341 pages
Book Rating : 4.7/5 (879 download)

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Book Synopsis Leadership Agility by : William B. Joiner

Download or read book Leadership Agility written by William B. Joiner and published by John Wiley & Sons. This book was released on 2006-10-20 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership Agility is the master competency needed for sustained success in today’s complex, fast-paced business environment. Richly illustrated with stories based on original research and decades of work with clients, this groundbreaking book identifies five levels that leaders move through in developing their agility. Significantly, only 10% have mastered the level of agility needed for consistent effectiveness in our turbulent era of global competition. Written in an engaging, down-to-earth style, this book not only provides a map that guides readers in identifying their current level of agility. It also provides practical advice and concrete examples that show managers and leadership development professionals how they can bring greater agility to the initiatives they take every day.

Mastering Leadership

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119147204
Total Pages : 384 pages
Book Rating : 4.1/5 (191 download)

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Book Synopsis Mastering Leadership by : Robert J. Anderson

Download or read book Mastering Leadership written by Robert J. Anderson and published by John Wiley & Sons. This book was released on 2015-11-04 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is your leadership a competitive advantage, or is it costing you? How do you know? Are you developing your leadership effectiveness at the pace of change? For most leaders today, complexity is outpacing their personal and collective development. Most leaders are in over their heads, whether they know it or not. The most successful organizations over time are the best led. While this has always been true, today escalating global complexity puts leadership effectiveness at a premium. Mastering Leadership involves developing the effectiveness of leaders—individually and collectively—and turning that leadership into a competitive advantage. This comprehensive roadmap for optimal leadership features: Breakthrough research that connects increased leadership effectiveness with enhanced business performance The first fully integrated Universal Model of Leadership—one that integrates the best theory and research in the fields of Leadership and Organizational Development over the last half century A free, online self-assessment of your leadership, using the Leadership Circle Profile, visibly outlining how you are currently leading and how to develop even greater effectiveness The five stages in the evolution of leadership—Egocentric, Reactive, Creative, Integral, and Unitive—along with the organizational structures and cultures that develop at each of these stages Six leadership practices for evolving your leadership capability at a faster pace A map of your optimal path to greater leadership effectiveness Case stories that facilitate pragmatic application of this Leadership Development System to your particular situation This timeless, authoritative text provides a systemic approach for developing your senior leaders and the leadership system of your organization. It does not recommend quick fixes, but argues that real development requires a strategic, long-term, and integrated approach in order to forge more effective leaders and enhanced business performance. Mastering Leadership offers a developmental pathway to bring forth the highest and best use of yourself, your life, and your leadership. By more meaningfully deploying all of who you are every day, individually and collectively, you will achieve a leadership legacy consistent with your highest aspirations.

Online Gaming and Playful Organization

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Author :
Publisher : Routledge
ISBN 13 : 1135040249
Total Pages : 249 pages
Book Rating : 4.1/5 (35 download)

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Book Synopsis Online Gaming and Playful Organization by : Harald Warmelink

Download or read book Online Gaming and Playful Organization written by Harald Warmelink and published by Routledge. This book was released on 2014-02-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Online Gaming and Playful Organization explores the cultural impact of gaming on organizations. While gaming is typically a form of entertainment, this book argues that gaming communities can function as a useful analogue for work organizations because both are comprised of diverse members who must communicate and collaborate to solve complex problems. By examining the impact of gaming beyond its own context, this book argues that one can apply numerous lessons from the virtual world of online games to the “real” world of businesses, schools, and other professional communities. Most notably, it articulates the concept of playful organizations, defined as organizations in which the ability to play has become so institutionalized that it is spontaneous, creative, and enjoyable. Based on original research, Online Gaming and Playful Organization establishes an interdisciplinary framework for further conceptual and empirical investigation into this topic, with the dual goals of a better understanding of the role of online games and virtual worlds, and of the possible structural and cultural transformation of public and private organizations.

City of Layers

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Author :
Publisher : Xlibris Corporation
ISBN 13 : 1469191989
Total Pages : 190 pages
Book Rating : 4.4/5 (691 download)

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Book Synopsis City of Layers by : Mark Urizar

Download or read book City of Layers written by Mark Urizar and published by Xlibris Corporation. This book was released on 2012-04-20 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Society seems to be tied irrevocably to long-term patterns of resource use, and to producing unassimilatable waste, emissions, and ongoing environmental degradation. There also are seemingly irresolvable dilemmas between humanity and nature, society and ecology, and utility and beauty, where each decision we make seems to cause some harm. To change from our present path and resolve these, we must have the courage to break from traditions and use our knowhow to progressively and creatively enhance the existing built form so a new built reality emerges, one that enriches people and possibly enables a sustainable future. This alternate path necessitates a holistic approach, one that can more effectively merge and better utilise the disciplines of architecture, engineering, art, sciences and business to integrate the many different parts within the built environment, and produce a vibrant, viable new whole. With this approach, we could begin to transform the built environment into an entity that virtually replicates and functions as a natural sustainable system. Every decision we make is important. What practices, processes, technologies are applied, to how built elements are designed, placed, structured, configured and interfaced, are all important. These determine what eventuates; the built form, architecture, and the ultimate ‘appropriateness’ of the resulting outcome. By determining what is ‘appropriate’, this book provides a retrospective view of the semi-static present built environment with its many in-place processes, issues, constraints, and opportunities, and postulates what is required by visualising the possible alternatives for the always growing built environment. These provide a useful insight into how the built form and urban life can be enhanced, and thereby also how humanity can use architecture to live in a more equitable balance, possibly in harmony and sustainably with nature.

Money Meltdown & Climate Change

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Author :
Publisher : Trafford Publishing
ISBN 13 : 1426929749
Total Pages : 318 pages
Book Rating : 4.4/5 (269 download)

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Book Synopsis Money Meltdown & Climate Change by : Bob Robertson

Download or read book Money Meltdown & Climate Change written by Bob Robertson and published by Trafford Publishing. This book was released on 2010 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: Albert Einstein said: "There are problems in today's world that cannot be solved by the level of thinking that created them." His words ring true as we face many worrying problems that our politicians and world leaders, predictably using the wrong level of thinking, are failing to solve. This book is the product of a refreshingly different level of thinking - outside of the box. It identifies and analyses the problems; reveals their origins; exposes the conspiracy of greed and power behind them and shows how they can be removed from our lives. It explains the flaws in the world's unsecured monetary system, warning of the dangers we face if we remain completely and utterly dependent upon it. It proposes a unique equitably shared monetary system, which will also enable us to combat the predicted consequences of global warming and climate change. It also proposes a bold and unifying social contract for the human race, using a modern interpretation of the words of Moses in Genesis 1: 28 as the foundation for its terms and conditions. The consequential lifestyle benefits for future generations will greatly exceed those of their ancestors. We dare not and must not fail them.

Wisdom in Leadership

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Author :
Publisher :
ISBN 13 : 9781922206718
Total Pages : 495 pages
Book Rating : 4.2/5 (67 download)

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Book Synopsis Wisdom in Leadership by :

Download or read book Wisdom in Leadership written by and published by . This book was released on 2015 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reading this book won't make Christian leadership easy. But it will make it easier. The strategies and principles here won't remove all frustration from Christian leadership.But they will make it less frustrating. This book won't solve every problem. But it will help you solve a whole bunch of unnecessary problems that you really don't need to face.- Craig Hamilton, Author.- Back cover.

A Passion for Leadership

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Author :
Publisher : Vintage
ISBN 13 : 0307949648
Total Pages : 258 pages
Book Rating : 4.3/5 (79 download)

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Book Synopsis A Passion for Leadership by : Robert M. Gates

Download or read book A Passion for Leadership written by Robert M. Gates and published by Vintage. This book was released on 2017-01-10 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Having led change successfully at three sprawling, monumental organizations—the CIA, Texas A&M University, and the Department of Defense—Robert M. Gates offers the ultimate insider's look at how leaders can transform large organizations and companies. For many Americans, bureaucracy and corporate structure are code words for inertia. Gates knows that it doesn't have to be that way. With stunning clarity, he shares how simple plans, faithfully executed, can cut through the mire of bureaucracy to reform organizational culture. And he shows that great leaders listen and respond to their teams and embrace the power of compromise. Using the full weight of his wisdom, candor, and devotion to duty, he empowers leaders at any level to effectively implement his leadership strategies.

Leading at a Higher Level

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Author :
Publisher : Pearson Prentice Hall
ISBN 13 :
Total Pages : 400 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Leading at a Higher Level by :

Download or read book Leading at a Higher Level written by and published by Pearson Prentice Hall. This book was released on 2007 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: ""Leading at a Higher Level "translates decades of research and 25 years of global experience into simple, practical, and powerful strategies to equip leaders at every level to build organizations that produce bottom-line results. At Nissan, we have made these principles a core part of our leadership philosophy, better equipping our managers to bring out the great energies and talents of our employees." "Jim Irvine"," Vice President of Human Resources, Nissan North America" "At Southwest Airlines, we have always strived to lead at a higher level. We truly believe that profit is the applause you get for taking care of your internal and external customers. We have always insisted upon a happy, carefree, team-spirited-yes, even fun-working environment, which we think results in motivated employees who will do the right thing for their internal and external customers. Reading this book will make a positive difference in your organization." "Colleen C. Barrett"," President, Southwest Airlines" " " "If you want to have a great company, you don't have a choice but to lead at a higher level. When you do that, you excite your people, they take care of your customers, and your cash register goes ca-ching." "Horst Schulze"," President and CEO, The West Paces Hotel Group, LLC; Founding and former President & COO, The Ritz-Carlton Hotel Company, LLC" " " "Leading at a higher level is a must today if leaders are to rebuild trust and credibility, as we are doing at Tyco. This book will teach you how." "Eric Pillmore"," Senior Vice President of Corporate Governance, Tyco International" " " The definitive "Blanchard on Leadership" 25 years of breakthrough leadership insights in one extraordinary book! From "The One Minute Manager(R) "to "Raving Fans, "Ken Blanchard's books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people-oriented, customer-centered, and performance-driven. In "Leading at a Higher Level, "Blanchard and his colleagues have brought together all they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line..".and make sure people know "who "you are, "where "you're going, and the "values "that will guide your journey. Blanchard extends his breakthrough work on delivering legendary customer service and creating "raving fans." You'll find the definitive discussion of the renowned Situational Leadership(R) II techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, "Leading at a Higher Level "will help you dig deep within, discover the personal "leadership point of view" all great leaders possess-"and apply it throughout your entire life." " " For everyone who wants to become a better leader... ."..in any company, any organization, any area of life" Set the right targets, follow the right vision "Focus on the "bottom lines" that really matter" Serve your customers at a higher level "Deliver your ideal customer experience, and create "raving fans"" Beyond ego: the way of the servant leader "Listen, praise, support, guide, and help your people win" Lead at a higher level. Lead your people to greatness as you create high performing organizations that make life better for everyone. This book will guide you, inspire you, provoke you, and be your touchstone. Ken Blanchard (coauthor of "The One Minute Manager"(R)) and his colleagues have spent more than 25 years helping good leaders and organizations become great, "and stay great." Now, for the first time, they've brought together "everything "they've learned about outstanding leadership. Discover how to... "Go beyond the short term and zero in on the right target and vision" "Deliver legendary, maniacal customer service, and earn raving fans" "Truly empower your people and unleash their incredible potential" "Ground your leadership in humility and focus on the greater good" For a long time, leaders have relied on Ken Blanchard's insight, wisdom, and practical techniques. Now, he and his colleagues have delivered the leadership classic for a "new "generation: "Leading at a Higher Level." www.LeadingAtAHigherLevel.com Contents " " "Introduction: Leading at a Higher Level-by Ken Blanchard xvii" Section I: Set Your Sights on the Right Target and Vision Chapter 1 Is Your Organization High Performing? 3 Chapter 2 The Power of Vision 21 Section II: Treat Your Customers Right Chapter 3 Serving Customers at a Higher Level 39 Section III: Treat Your People Right Chapter 4 Empowerment Is the Key 67 Chapter 5 Situational Leadership(R) II: The Integrating Concept 87 Chapter 6 Self Leadership: The Power Behind Empowerment 103 Chapter 7 Partnering for Performance 117 Chapter 8 Essential Skills for Partnering for Performance: The One Minute Manager(R) 145 Chapter 9 Situational Team Leadership 167 Chapter 10 Organizational Leadership 195 Chapter 11 Strategies for Managing a Change 219 Section IV: Have the Right Kind of Leadership Chapter 12 Servant Leadership 249 Chapter 13 Determining Your Leadership Point of View 277 "Endnotes 297" "Organizational Change Readiness Assessment 309" "Acknowledgments and Praisings 313" "About the Authors 317" "Services Available 333" "Index 335"