The Open-book Experience

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Author :
Publisher : Basic Books
ISBN 13 : 9780738200408
Total Pages : 0 pages
Book Rating : 4.2/5 (4 download)

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Book Synopsis The Open-book Experience by : John Case

Download or read book The Open-book Experience written by John Case and published by Basic Books. This book was released on 1998-12-29 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the last decade companies have struggled to balance the human dimension of business with the need to be aggressive, competitive, and profitable. Of all the management solutions considered, one philosophy, open-book management, has proven its power to transform organizations and enhance morale and productivity again and again.But what was it about a seemingly risky philosophy, in which all of a company's financial numbers are revealed to every employee, that compelled companies as dissimilar as multibillion-dollar RR Donnelley and modest-sized Crisp publications, to undertake such a drastic rethinking of company management? Was it the increased profits other companies, such as Amoco Canada, were experiencing due to their employees' new financial involvement in the company? Or was it he improved production that Bagel Works, Inc., and Dixie Ironworks, Inc., realized through employee joint accountability? Perhaps it was the enhanced employee morale that still other companies were achieving now that their employees were partners who designed their own bonus packages. Likely, it was all these reasons and dozens more that convinced hundreds of companies to adopt open-book management to help reduce costs, improve quality, and boost sales, all while creating an environment that reinvented and revitalized the role of the employee.In this practical and highly accessible book, John Case, the leading authority and foremost chronicler of open-book management, shows how to put the open-book philosophy to work. The Open-Book Experience explains how to identify critical numbers, how to bring the corporate financials down to earth, and how to set up a system that gets everyone in the business working to improve performance. It describes how companies both large and small have actually implemented open-book management—how they got started, how they overcame obstacles, and how they taught employees to understand the business. Using a step-by-step methodology gleaned from the experiences of more than 100 successful companies, and revealing tools and techniques such as electronic scoreboards and collaborative “games,” Case shows how open-book management can work for any company wanting to bridge the age-old gap between concern for people and the need for rigorous performance measurement and improvement.

Open-Book Management

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Author :
Publisher : Harper Collins
ISBN 13 : 0887308023
Total Pages : 232 pages
Book Rating : 4.8/5 (873 download)

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Book Synopsis Open-Book Management by : John Case

Download or read book Open-Book Management written by John Case and published by Harper Collins. This book was released on 1996-04-12 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Read even the first chapter of this extraordinary book and you'll find yourself cheering, screaming, jumping up and down with excitement. The companies described in this book are decades ahead of the reengineers -- and you don't need to be a Bill Gates or a Jack Welch to put their ideas into practice today." -- George Gendron, editor in chief, Inc. "Companies that practice open-book management seem to have captured some sort of lightning in a bottle." -- Chris Lee, Training "This book should be required reading in corporate America." -- Chicago Tribune "If you want to give your preconceived notions a good kick in the you-know-where, give Case the opportunity to articulate the merits of open-book management." -- Entrepreneur Open-book management is not so much a technique as a way of thinking, a process that actively involves employees in the financial life of the company. Numerous companies have already found that employees who are informed and aware of the company's financial situation are motivated to seek solutions to problems and assume a greater degree of responsibility for its performance. John Case begins by examining the current competitive climate and the history of established management techniques. He shows how the traditional treatment of workers as "hired hands" with little involvement or responsibility beyond their own area is no longer effective in today's ever more competitive global environment. Case clearly and carefully explains the principles of open-book management: timely sharing of crucial financial information with employees; educating the employees to understand and apply the information; empowering employees to apply the information to their own work; and offering employees a stake in the successful implementation of their ideas. Open-book management will take different forms at every company, Case notes, but he offers a wide range of suggestions and guidelines for implementing these principles. He concludes with a series of in-depth case studies, featuring companies of various sizes and financial situations that have successfully implemented open-book management. Open-Book Management is the indispensable guide to teaching employees how to think and act like owners.

The Experience Book

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Publisher : Black Dog Press
ISBN 13 : 9781912165384
Total Pages : 288 pages
Book Rating : 4.1/5 (653 download)

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Book Synopsis The Experience Book by : Adam Scott

Download or read book The Experience Book written by Adam Scott and published by Black Dog Press. This book was released on 2022-09-27 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contrary towhat one might imagine, there is no such thing as an experience designer. Atleast not in the sense that we might talk of an individual recognised as such.To make experiences is to be human. Shaman, architect, food engineer - you nameit, they are all experience designers. Informed by an understanding of people'sneeds and wants - our stories, our rituals, our myths - the beautifullydesigned experience has the power to transform lives. “/i>iThe Experience Book is an ode to that power. Essentially, it is a book abouttime and how we use it to design and make experiencesthat define the spaces we live, work and play in. Divided into a guidebook anda sourcebook, it begins by explaining what it is about the human mind that sodeeply feasts on the notion of the experience, and then employs this knowledgeto suggest a method or framework fordesigning experiences. The guidebook done, the sourcebook serves asinspiration for the art of experience design, with precedents drawn from the past 35,000 years' worth oftransformative experience making. The first publication about theattributes that together make what is fast becoming a recognised discipline, “/i>iThe Experience Book is beautifully presented. Comprised of a wonderfully eclectic range of written forms, illustratedby a fantastic mix of drawings and photography, and backed by historicaland contemporary examples from the worlds ofarchitecture, branding, fashion, music, art, sport and business, it introducesthe maker of experiences as part ethnographer, storyteller, master planner andperformance artist. Challenging theorthodoxy of function, reasserting process over monument and product, delighting in the unexpected, and championing the spectator over the spectacle, this is a book for anyone interested in the power of design,be they creator, communicator or consumer.

Open Book

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Author :
Publisher : Aspen Publishing
ISBN 13 : 1454877324
Total Pages : 249 pages
Book Rating : 4.4/5 (548 download)

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Book Synopsis Open Book by : Barry Friedman

Download or read book Open Book written by Barry Friedman and published by Aspen Publishing. This book was released on 2016-04-15 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Open Book: The Inside Track to Law School Success, 2E is a book that every JD and LLM law student needs to read, either before classes start or as they get going in their 1L year. Now in an expanded second edition, the book explains in a clear and easygoing, conversational manner what law professors expect from their students both in classes and exams. The authors, award-winning teachers with a wealth of classroom experience, give students an inside look at law school by explaining how, despite appearances to the contrary, classes connect to exams and exams connect to the practice of law. Open Book introduces them to the basic structure of our legal system and to the distinctive features of legal reasoning. To prepare students for exams, the book explains in clear and careful detail what exams are designed to test. It then devotes a single, clearly written chapter to each step of the process of answering exams. It also contains a wealth of material, both in the book and digitally, on preparing for exams. Finally, and perhaps most importantly, Open Book comes with a free suite of 18 actual law school exams in Civil Procedure, Constitutional Law, Contracts, Criminal Law, Property and Torts, written and administered by law professors. These exams include not only questions, but: (1) annotations from the professors explaining what they were looking for; (2) model answers written by the professors themselves; and (3) actual student answers, with professor comments that explain why certain answers were stronger of weaker. As Open Book explains, there is no better way to prepare for exams than by practicing, and these unique materials will enable students to get the most out of their pre-exam practice.

The Open Organization

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Publisher : Harvard Business Press
ISBN 13 : 1625275277
Total Pages : 246 pages
Book Rating : 4.6/5 (252 download)

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Book Synopsis The Open Organization by : Jim Whitehurst

Download or read book The Open Organization written by Jim Whitehurst and published by Harvard Business Press. This book was released on 2015 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a story of reinvention. Jim Whitehurst, celebrated president and CEO of one of the world's most revolutionary software companies, tells first-hand his journey from traditional manager (Delta Air Lines, Boston Consulting Group) and “chief” problem solver to CEO of one of the most open organizational environments he'd ever encountered. This challenging transition, and what Whitehurst learned in the interim, has paved the way for a new way of managing—one this modern leader sees as the only way companies will successfully function in the future. Whitehurst says beyond embracing the technology that has so far disrupted entire industries, companies must now adapt their management and organizational design to better fit the Information Age. His mantra? “Adapt or die.” Indeed, the successful company Whitehurst leads—the open source giant Red Hat—has become the organizational poster child for how to reboot, redesign, and reinvent an organization for a decentralized, digital age. Based on open source principles of transparency, participation, and collaboration, “open management” challenges conventional business ideas about what companies are, how they run, and how they make money. This book provides the blueprint for putting it into practice in your own firm. He covers challenges that have been missing from the conversation to date, among them: how to scale engagement; how to have healthy debates that net progress; and how to attract and keep the “Social Generation” of workers. Through a mix of vibrant stories, candid lessons, and tested processes, Whitehurst shows how Red Hat has blown the traditional operating model to pieces by emerging out of a pure bottom up culture and learning how to execute it at scale. And he explains what other companies are, and need to be doing to bring this open style into all facets of the organization. By showing how to apply open source methods to everything from structure, management, and strategy to a firm's customer and partner relationships, leaders and teams will now have the tools needed to reach a new level of work. And with that new level of work comes unparalleled success. The Open Organization is your new resource for doing business differently. Get ready to make traditional management thinking obsolete.

Open Book Theater Management

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Author :
Publisher : John Hunt Publishing
ISBN 13 : 1782795529
Total Pages : 189 pages
Book Rating : 4.7/5 (827 download)

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Book Synopsis Open Book Theater Management by : Rafe Beckley

Download or read book Open Book Theater Management written by Rafe Beckley and published by John Hunt Publishing. This book was released on 2014-09-26 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the world of Fringe (or Off-Off Broadway) theatre, a strong debate has been raging for years - when you're producing a low/no-budget production, how on earth can you make it happen and still treat everyone involved in an open, honest and ethical manner? Where do you stand with profit-share productions when you can't afford to pay Union minimums? Open Book Theatre Management, along with its free online resources of instructional budget spreadsheets, is the first book ever to show you exactly how to mount a theatre production without losing either your integrity or your shirt. It is aimed at actors, directors and producers in the early stages of their careers; drama schools; and further and higher education establishments. The methodologies outlined in the book are transferable across all countries in which arts funding is difficult to secure. The time for going to the Establishment with the begging bowl is over. There need be no more excuses. The author will even show you how to start your own theatre company for only a tenner…

Open Book

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Author :
Publisher : HarperCollins
ISBN 13 : 0062899988
Total Pages : 390 pages
Book Rating : 4.0/5 (628 download)

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Book Synopsis Open Book by : Jessica Simpson

Download or read book Open Book written by Jessica Simpson and published by HarperCollins. This book was released on 2020-02-04 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: The #1 New York Times Bestseller Jessica reveals for the first time her inner monologue and most intimate struggles. Guided by the journals she's kept since age fifteen, and brimming with her unique humor and down-to-earth humanity, Open Book is as inspiring as it is entertaining. This was supposed to be a very different book. Five years ago, Jessica Simpson was approached to write a motivational guide to living your best life. She walked away from the offer, and nobody understood why. The truth is that she didn’t want to lie. Jessica couldn’t be authentic with her readers if she wasn’t fully honest with herself first. Now America’s Sweetheart, preacher’s daughter, pop phenomenon, reality tv pioneer, and the billion-dollar fashion mogul invites readers on a remarkable journey, examining a life that blessed her with the compassion to help others, but also burdened her with an almost crippling need to please. Open Book is Jessica Simpson using her voice, heart, soul, and humor to share things she’s never shared before. First celebrated for her voice, she became one of the most talked-about women in the world, whether for music and fashion, her relationship struggles, or as a walking blonde joke. But now, instead of being talked about, Jessica is doing the talking. Her book shares the wisdom and inspirations she’s learned and shows the real woman behind all the pop-culture cliché’s — “chicken or fish,” “Daisy Duke,” "football jinx," “mom jeans,” “sexual napalm…” and more. Open Book is an opportunity to laugh and cry with a close friend, one that will inspire you to live your best, most authentic life, now that she is finally living hers.

The Great Game of Business

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Author :
Publisher : Broadway Business
ISBN 13 : 9780385475259
Total Pages : 308 pages
Book Rating : 4.4/5 (752 download)

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Book Synopsis The Great Game of Business by : Jack Stack

Download or read book The Great Game of Business written by Jack Stack and published by Broadway Business. This book was released on 1994 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Great Game of Business started a business revolution by introducing the world to open-book management, a new way of running a business that created unprecedented profit and employee engagement. The revised and updated edition of The Great Game of Business lays out an entirely different way of running a company. It wasn't dreamed up in an executive think tank or an Ivy League business school or around the conference table by big-time consultants. It was forged on the factory floors of the heartland by ordinary folks hoping to figure out how to save their jobs when their parent company, International Harvester, went down the tubes. What these workers created was a revolutionary approach to management that has proven itself in every industry around the world for the past thirty years--an approach that is perhaps the last, best hope for reviving the American Dream.

Open Secrets

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Publisher : Stanford University Press
ISBN 13 : 9780804752534
Total Pages : 336 pages
Book Rating : 4.7/5 (525 download)

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Book Synopsis Open Secrets by : Anne-Lise François

Download or read book Open Secrets written by Anne-Lise François and published by Stanford University Press. This book was released on 2008 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Open Secrets contests the dominant influences of utilitarianism, expressive individualism, and imperatives to self-improvement by examining a series of texts in which "nothing happens" and arguing that these works, far from hiding from narrative demands, make an open secret of fulfilled experience and yield a revelation without insistence or rhetorical underscoring.

Open Book

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Author :
Publisher : Aspen Publishers
ISBN 13 : 9781454806073
Total Pages : 0 pages
Book Rating : 4.8/5 (6 download)

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Book Synopsis Open Book by : Barry Friedman

Download or read book Open Book written by Barry Friedman and published by Aspen Publishers. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A concise, highly accessible guide to exam success. Provides an insider s view of what professors look for in exam answers, and how exam-taking connects to good lawyering. Accompanied by a Web site with content that is both free (e.g., sample outlines, class notes, case briefs) and for-sale (e.g., sample exams and memos written by professors giving feedback on the answers). Features: High-profile, experienced authors from elite schools with hands-on experience teaching the majority of the courses in the traditional 1L curriculum Distinctive central pedagogy: the pinball method of exam-taking Accompanied by Web site with content that is both free (e.g., sample outlines, class notes, case briefs) and for-sale (e.g., sample exams and memos written by professors giving feedback on the answers). Explains to students not just the how but the why of law school exams what makes law school exams different from exams students have encountered in other settings Detailed examples provide concrete demonstrations of exam-taking techniques Highly readable: prose is straightforward and humorous; key points accented with memorably amusing illustrations Not just an exam prep book; students are offered guidance on getting the most out of classes, and law school more generally

Wide-Open World

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Author :
Publisher : Ballantine Books
ISBN 13 : 0345549651
Total Pages : 376 pages
Book Rating : 4.3/5 (455 download)

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Book Synopsis Wide-Open World by : John Marshall

Download or read book Wide-Open World written by John Marshall and published by Ballantine Books. This book was released on 2015-02-10 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: For readers of Three Cups of Tea; Eat, Pray, Love; and Wild comes the inspiring story of an ordinary American family that embarks on an extraordinary journey. Wide-Open World follows the Marshall family as they volunteer their way around the globe, living in a monkey sanctuary in Costa Rica, teaching English in rural Thailand, and caring for orphans in India. There’s a name for this kind of endeavor—voluntourism—and it might just be the future of travel. Oppressive heat, grueling bus rides, backbreaking work, and one vicious spider monkey . . . Best family vacation ever! John Marshall needed a change. His twenty-year marriage was falling apart, his seventeen-year-old son was about to leave home, and his fourteen-year-old daughter was lost in cyberspace. Desperate to get out of a rut and reconnect with his family, John dreamed of a trip around the world, a chance to leave behind, if only just for a while, routines and responsibilities. He didn’t have the money for resorts or luxury tours, but he did have an idea that would make traveling the globe more affordable and more meaningful than he’d ever imagined: The family would volunteer their time and energy to others in far-flung locales. Wide-Open World is the inspiring true story of the six months that changed the Marshall family forever. Once they’d made the pivotal decision to go, John and his wife, Traca, quit their jobs, pulled their kids out of school, and embarked on a journey that would take them far off the beaten path, and far out of their comfort zones. Here is the totally engaging, bluntly honest chronicle of the Marshalls’ life-altering adventure from Central America to East Asia. It was no fairy tale. The trip offered little rest, even less relaxation, and virtually no certainty of what was to come. But it did give the Marshalls something far more valuable: a once-in-a-lifetime opportunity to conquer personal fears, strengthen family bonds, and find their true selves by helping those in need. In the end, as John discovered, he and his family did not change the world. It was the world that changed them. Praise for Wide-Open World “Marshall’s use of rich details locates readers firmly in each time and place, enabling them to sense the adventure, wonder and joy he experienced in his surroundings and in watching his children grow into hardworking, more responsible teens, as well as the frustrations and disappointments he and his family inevitably encountered along the way. A great armchair adventure that should inspire others to consider voluntourism as a way to help others and see the world.”—Kirkus Reviews “Each new location combines beautiful scenery with a dose of sentiment, a good deal of humor, and some heartfelt consideration of the human condition. . . . His philosophy may not fit everyone and the ending is bittersweet, but this is an enticing call to service.”—Publishers Weekly “Wide-Open World is an adventure made up of countless small moments of human connection. It’s an armchair travelogue that may well inspire you to do good off the beaten path.”—BookPage “For anyone who has ever imagined what it would be like to pack up, unplug, pull the kids out of school, and travel around the world, this volunteer adventure is your ticket. Wide-Open World will move, engage, and inspire you, even if you never leave the couch.”—Christina Baker Kline, #1 New York Times bestselling author of Orphan Train

Open House

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Author :
Publisher : Random House
ISBN 13 : 0375505873
Total Pages : 254 pages
Book Rating : 4.3/5 (755 download)

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Book Synopsis Open House by : Elizabeth Berg

Download or read book Open House written by Elizabeth Berg and published by Random House. This book was released on 2000-09-19 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: BONUS: This edition contains an excerpt from Elizabeth Berg's Once Upon a Time, There Was You. In this superb novel by the beloved author of Talk Before Sleep, The Pull of the Moon, and Until the Real Thing Comes Along, a woman re-creates her life after divorce by opening up her house and her heart. Samantha's husband has left her, and after a spree of overcharging at Tiffany's, she settles down to reconstruct a life for herself and her eleven-year-old son. Her eccentric mother tries to help by fixing her up with dates, but a more pressing problem is money. To meet her mortgage payments, Sam decides to take in boarders. The first is an older woman who offers sage advice and sorely needed comfort; the second, a maladjusted student, is not quite so helpful. A new friend, King, an untraditional man, suggests that Samantha get out, get going, get work. But her real work is this: In order to emerge from grief and the past, she has to learn how to make her own happiness. In order to really see people, she has to look within her heart. And in order to know who she is, she has to remember—and reclaim—the person she used to be, long before she became someone else in an effort to save her marriage. Open House is a love story about what can blossom between a man and a woman, and within a woman herself.

The Great Game of Business

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Author :
Publisher :
ISBN 13 : 9781781251539
Total Pages : 375 pages
Book Rating : 4.2/5 (515 download)

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Book Synopsis The Great Game of Business by : Jack Stack

Download or read book The Great Game of Business written by Jack Stack and published by . This book was released on 2014-07-03 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the early 1980s, Springfield Remanufacturing Corporation (SRC) in Springfield, Missouri, was a near bankrupt division of International Harvester. Today it's one of the most successful and competitive companies in the United States, with a share price 3000 times what it was thirty years ago. This miracle turnaround is all down to one man, Jack Stack, and his revolutionary system of Open-Book Management, in which every employee understands the company's key figures, can act on them and has a real stake in the business. In Stack's own words: 'When employees think, act and feel like owners ... everybody wins.'As a management strategy, 'the great game of business' is so simple and effective that it's been taken up by companies from Intel to Harley Davidson.

Teaching and Learning Mathematics Online

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Author :
Publisher : CRC Press
ISBN 13 : 1351245570
Total Pages : 439 pages
Book Rating : 4.3/5 (512 download)

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Book Synopsis Teaching and Learning Mathematics Online by : James P. Howard, II

Download or read book Teaching and Learning Mathematics Online written by James P. Howard, II and published by CRC Press. This book was released on 2020-05-10 with total page 439 pages. Available in PDF, EPUB and Kindle. Book excerpt: Online education has become a major component of higher education worldwide. In mathematics and statistics courses, there exists a number of challenges that are unique to the teaching and learning of mathematics and statistics in an online environment. These challenges are deeply connected to already existing difficulties related to math anxiety, conceptual understanding of mathematical ideas, communicating mathematically, and the appropriate use of technology. Teaching and Learning Mathematics Online bridges these issues by presenting meaningful and practical solutions for teaching mathematics and statistics online. It focuses on the problems observed by mathematics instructors currently working in the field who strive to hone their craft and share best practices with our professional community. The book provides a set of standard practices, improving the quality of online teaching and the learning of mathematics. Instructors will benefit from learning new techniques and approaches to delivering content. Features Based on the experiences of working educators in the field Assimilates the latest technology developments for interactive distance education Focuses on mathematical education for developing early mathematics courses

Like Nobody's Business

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Author :
Publisher : Open Book Publishers
ISBN 13 : 1800641109
Total Pages : 432 pages
Book Rating : 4.8/5 (6 download)

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Book Synopsis Like Nobody's Business by : Andrew C. Comrie

Download or read book Like Nobody's Business written by Andrew C. Comrie and published by Open Book Publishers. This book was released on 2021-02-23 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do university finances really work? From flagship public research universities to small, private liberal arts colleges, there are few aspects of these institutions associated with more confusion, myths or lack of understanding than how they fund themselves and function in the business of higher education. Using simple, approachable explanations supported by clear illustrations, this book takes the reader on an engaging and enlightening tour of how the money flows. How does the university really pay for itself? Why do tuition and fees rise so fast? Why do universities lose money on research? Do most donations go to athletics? Grounded in hard data, original analyses, and the practical experience of a seasoned administrator, this book provides refreshingly clear answers and comprehensive insights for anyone on or off campus who is interested in the business of the university: how it earns its money, how it spends it, and how it all works.

Eyes Wide Open

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Author :
Publisher : Penguin
ISBN 13 : 0143129570
Total Pages : 322 pages
Book Rating : 4.1/5 (431 download)

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Book Synopsis Eyes Wide Open by : Isaac Lidsky

Download or read book Eyes Wide Open written by Isaac Lidsky and published by Penguin. This book was released on 2017-03-14 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this New York Times bestseller, Isaac Lidsky draws on his experience of achieving immense success, joy, and fulfillment while losing his sight to a blinding disease to show us that it isn’t external circumstances, but how we perceive and respond to them, that governs our reality. Fear has a tendency to give us tunnel vision—we fill the unknown with our worst imaginings and cling to what’s familiar. But when confronted with new challenges, we need to think more broadly and adapt. When Isaac Lidsky learned that he was beginning to go blind at age thirteen, eventually losing his sight entirely by the time he was twenty-five, he initially thought that blindness would mean an end to his early success and his hopes for the future. Paradoxically, losing his sight gave him the vision to take responsibility for his reality and thrive. Lidsky graduated from Harvard College at age nineteen, served as a Supreme Court law clerk, fathered four children, and turned a failing construction subcontractor into a highly profitable business. Whether we’re blind or not, our vision is limited by our past experiences, biases, and emotions. Lidsky shows us how we can overcome paralyzing fears, avoid falling prey to our own assumptions and faulty leaps of logic, silence our inner critic, harness our strength, and live with open hearts and minds. In sharing his hard-won insights, Lidsky shows us how we too can confront life's trials with initiative, humor, and grace.

Zingerman's Guide to Giving Great Service

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Author :
Publisher : Hyperion
ISBN 13 : 1401305075
Total Pages : 125 pages
Book Rating : 4.4/5 (13 download)

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Book Synopsis Zingerman's Guide to Giving Great Service by : Ari Weinzweig

Download or read book Zingerman's Guide to Giving Great Service written by Ari Weinzweig and published by Hyperion. This book was released on 2012-06-26 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.