The Influence Of Multi Culture Effect On Organizational Culture And Communication

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The Influence of Multi-Culture Effect on Organizational Culture and Communication

Author : Dimitrios Kamsaris
Publisher : GRIN Verlag
ISBN 13 : 3656898146
Total Pages : 48 pages
Book Rating : 4.6/5 (568 download)

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Book Synopsis The Influence of Multi-Culture Effect on Organizational Culture and Communication by : Dimitrios Kamsaris

Download or read book The Influence of Multi-Culture Effect on Organizational Culture and Communication written by Dimitrios Kamsaris and published by GRIN Verlag. This book was released on 2015-02-17 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Document from the year 2007 in the subject Cultural Studies - Miscellaneous, grade: 90, , language: English, abstract: This research aimed at answering the following strategic question: in which way does the employees’ multi-cultural background influence the corporate cultural environment through the communication that is prevailing in a company? Further to that the following secondary questions are to be dealt: • Does communication result to conflict or conflict resolution? • What is the problem represented to be? • What presuppositions underlie the conceptions concerning the communication process? • What effects are produced by such representations? • How are subjects constituted within the communication? The questions were answered by different personnel working at various levels of the hierarchy chain and of the all departments of an enterprise.

Intercultural Interactions in the Multicultural Workplace

Author : Małgorzata Rozkwitalska
Publisher : Springer
ISBN 13 : 3319397710
Total Pages : 314 pages
Book Rating : 4.3/5 (193 download)

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Book Synopsis Intercultural Interactions in the Multicultural Workplace by : Małgorzata Rozkwitalska

Download or read book Intercultural Interactions in the Multicultural Workplace written by Małgorzata Rozkwitalska and published by Springer. This book was released on 2016-10-01 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume explores the work environment in multinational corporations. To do so, it integrates studies on the organizational sciences, cross-cultural management, positive psychology and sociology within a single comprehensive framework. Twenty-two authors from six countries identify the challenges in multicultural workplaces, the positives of interactions, cultural clashes and their organizational preconditions. They add inter-organizational, institutional and critical perspectives to the analysis within the framework of multinationals and complex, hybrid cultural environments. The book addresses the needs of researchers in the areas of intercultural management, and those of practitioners in international human resource management.

Cross-cultural Management

Author : Dipak Kumar Bhattacharyya
Publisher : PHI Learning Pvt. Ltd.
ISBN 13 : 8120340094
Total Pages : 354 pages
Book Rating : 4.1/5 (23 download)

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Book Synopsis Cross-cultural Management by : Dipak Kumar Bhattacharyya

Download or read book Cross-cultural Management written by Dipak Kumar Bhattacharyya and published by PHI Learning Pvt. Ltd.. This book was released on 2010 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: And, as multinational corporations (MNCs) and Transnational Corporations (TNCs) spread their wings across nations with numerous employees of different nationalities, with their different cultures, different mores and different behaviours, organizations have to reconcile these differences and have to forge a unified organizational culture to achieve their mission, vision and objectives. This book eminently suits as a text to address these goals. Divided into 14 chapters, this comprehensive and well-organized text discusses in detail the many cultural issues facing organizations. Professor Bhattacharyya, with his expertise and wealth of experience, provides a masterly analysis of the subject, harmoniously blending the theory and practice of cross-cultural management, making it a unified whole. Not only does the text give a thorough understanding of culture, showing that it is an amalgam of shared values and behaviours of groups as well as a phenomenon applicable to individuals, it also delineates the many facets of corporate culture. The text discusses the entire gamut of organizational culture, cultural differences, diversity management, cross-cultural management, globalization, impact of culture on globalization, and the impact of technology and culture on organization. In addition, it focuses on cross-cultural communication, cultural issues in mergers and acquisitions, resource management, cross-cultural decision making, and ways and means of managing cross-cultural teams.

Cross-Cultural Management

Author : Jean-François Chanlat
Publisher : Routledge
ISBN 13 : 1135076456
Total Pages : 451 pages
Book Rating : 4.1/5 (35 download)

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Book Synopsis Cross-Cultural Management by : Jean-François Chanlat

Download or read book Cross-Cultural Management written by Jean-François Chanlat and published by Routledge. This book was released on 2013-07-24 with total page 451 pages. Available in PDF, EPUB and Kindle. Book excerpt: All cultures appear to share the belief that they do things ‘correctly’, while others, until proven otherwise, are assumed to be ignorant or barbaric. When people from different cultures work together and cannot take shared meanings for granted, managers face serious challenges. An individual’s parsing of an experience and its meaning may vary according to several cultural scales – national, professional, industrial and local. Awareness of cultural differences and the willingness to view them as a positive are therefore crucial assets. This edited textbook sets itself apart from existing cross-cultural management texts by highlighting to the reader the need to avoid both ethnocentrism and the belief in the universality of his or her own values and ways of thinking: the success of international negotiations and intercultural management depends on such openness and acceptance of real differences. It encourages the development of ‘nomadic intelligence’ and the creative use of a culture’s resources, according to a symbolic anthropology perspective. Through the essays and case studies in the chapters, readers will become aware of the intercultural dimension of business activities and better understand how they affect work. Cross-Cultural Management will help interested parties – students of business management, international relations and other disciplines, and business managers and other professionals – develop their ability to interact, take action and give direction in an intercultural context.

International and Multicultural Organizational Communication

Author : George Cheney
Publisher : Hampton Press (NJ)
ISBN 13 :
Total Pages : 312 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis International and Multicultural Organizational Communication by : George Cheney

Download or read book International and Multicultural Organizational Communication written by George Cheney and published by Hampton Press (NJ). This book was released on 2005 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on the current research on and implications of globalization for social organizations and the study of organizational communication. The chapters are wide-ranging in terms of how they approach international and intercultural issues. The authors draw on a wide range of literatures: international development, international migration, postcolonialism, and social movements. The organizations studied represent all major sectors and a variety of national and ethnic contexts and the chapters feature empirical, interpretive and critical postures toward research and engage practical as well as theoretical issues. The authors reflect on the changing shapes of organizations and institutions in today's world.

Global Citizenship and Its Impact on Multiculturalism in the Workplace

Author : Diab-Bahman, Randa
Publisher : IGI Global
ISBN 13 : 1668454386
Total Pages : 371 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Global Citizenship and Its Impact on Multiculturalism in the Workplace by : Diab-Bahman, Randa

Download or read book Global Citizenship and Its Impact on Multiculturalism in the Workplace written by Diab-Bahman, Randa and published by IGI Global. This book was released on 2023-10-16 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: The fast economic, social, and political changes that characterize today’s world have created much uncertainty not only in countries but also in companies and public sector organizations. Such uncertainty has created the notion of “Global Citizenship,” which entails a multicultural view of the workplace. Given the ongoing effects of the COVID-19 pandemic, managers continue to struggle with finding optimal approaches to managing their employees. The pandemic continues to present new challenges to the workplace and challenge our understanding of the concept of diversity and multiculturalism. Global Citizenship and Its Impact on Multiculturalism in the Workplace illuminates theories and practices as they continue to evolve and broadens conventional perspectives in accordance with the changing times. It focuses on the expansion of the notion of diversity, particularly in a post-pandemic context, and what that entails for different stakeholders. Covering topics such as benefits management, educational diversity, and a multi-generational workforce, this premier reference source is an indispensable resource for business executives and leaders, entrepreneurs, human resource managers, government officials, non-profit organizations, educational administrators, librarians, researchers, and academicians.

Managing Cultural Differences

Author : Philip Robert Harris
Publisher : Routledge
ISBN 13 : 0750677368
Total Pages : 613 pages
Book Rating : 4.7/5 (56 download)

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Book Synopsis Managing Cultural Differences by : Philip Robert Harris

Download or read book Managing Cultural Differences written by Philip Robert Harris and published by Routledge. This book was released on 2004 with total page 613 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher Description

Introducing Intercultural Communication

Author : Shuang Liu
Publisher : SAGE
ISBN 13 : 1446259544
Total Pages : 330 pages
Book Rating : 4.4/5 (462 download)

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Book Synopsis Introducing Intercultural Communication by : Shuang Liu

Download or read book Introducing Intercultural Communication written by Shuang Liu and published by SAGE. This book was released on 2010-11-09 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: Books on intercultural communication are rarely written with an intercultural readership in mind. In contrast, this multinational team of authors has put together an introduction to communicating across cultures that uses examples and case studies from around the world. The book further covers essential new topics, including international conflict, social networking, migration, and the effects technology and mass media play in the globalization of communication. Written to be accessible for international students too, this text situates communication theory in a truly global perspective. Each chapter brings to life the links between theory and practice and between the global and the local, introducing key theories and their practical applications. Along the way, you will be supported with first-rate learning resources, including: • theory corners with concise, boxed-out digests of key theoretical concepts • case illustrations putting the main points of each chapter into context • learning objectives, discussion questions, key terms and further reading framing each chapter and stimulating further discussion • a companion website containing resources for instructors, including multiple choice questions, presentation slides, exercises and activities, and teaching notes. This book will not merely guide you to success in your studies, but will teach you to become a more critical consumer of information and understand the influence of your own culture on how you view yourself and others.

Cross cultural differences and their implications for managing intercultural differences in business contexts

Author : Marie Hildebrand
Publisher : GRIN Verlag
ISBN 13 : 3668802548
Total Pages : 28 pages
Book Rating : 4.6/5 (688 download)

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Book Synopsis Cross cultural differences and their implications for managing intercultural differences in business contexts by : Marie Hildebrand

Download or read book Cross cultural differences and their implications for managing intercultural differences in business contexts written by Marie Hildebrand and published by GRIN Verlag. This book was released on 2018-09-20 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seminar paper from the year 2018 in the subject English Language and Literature Studies - Culture and Applied Geography, grade: 1,0, Fresenius University of Applied Sciences Hamburg, language: English, abstract: As a result of globalization, many firms have started to compete and work on a worldwide basis. This situation has required organizations to manage their workforces effectively in order to expand into global markets and target different consumer groups. Moreover, the process of globalization causes more exposure to diversity, not only in daily but also in business life. Managing diversity has therefore become a strategic focus of management in organizations which enables companies to gain competitive advantages on the global market. With increasing relevance of the outlined issue several frameworks for categorizing, analyzing and comparing cultures can be found in literature. Two frameworks that have received a great deal of research attention are Hofstede’s study of work values and Trompenaars’ broad-based studies of value orientations. This paper provides an insight into the existing conventional culture paradigms by giving a brief introduction to the term culture and exposing the two mentioned models. Subsequently, the last chapter outlines possible implications for managing intercultural differences in business contexts.

Danger and Opportunity

Author : Lionel Laroche
Publisher : Routledge
ISBN 13 : 1135119384
Total Pages : 300 pages
Book Rating : 4.1/5 (351 download)

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Book Synopsis Danger and Opportunity by : Lionel Laroche

Download or read book Danger and Opportunity written by Lionel Laroche and published by Routledge. This book was released on 2014-01-21 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Chinese characters for "danger" and "opportunity" form the word "crisis". Ancient Chinese wisdom sees an opportunity in danger. While cultural diversity brings challenges to the workplace, how do we turn these challenges into opportunities? Drawing on their extensive experience working with multicultural and multinational organizations, Lionel Laroche and Caroline Yang provide an in-depth analysis of cross-cultural dynamics in the workplace and offer practical suggestions at both the individual and organizational levels. The book analyzes cross-cultural challenges in six areas: the relative importance of technical and soft skills; cross-cultural communication; cross-cultural feedback; hierarchy; individualism; and risk tolerance. It then provides a solutions framework that encompasses people, systems and environment to bridge the issues that arise from cultural differences. The analysis and solutions are applied in four business contexts: managing a multicultural workforce; competing in the global talent market; collaborating with joint venture partners; and working with offshore resources. If you work with colleagues, managers, employees and customers from diverse cultures, if you are with an organization that has a multicultural workforce and/or global operations, or if your organization collaborates with joint venture partners or offshore resources from different cultures, then Danger and Opportunity: Bridging Cultural Diversity for Competitive Advantage is the book for you.

Culture and Project Management

Author : Omar Zein
Publisher : Routledge
ISBN 13 : 1317155955
Total Pages : 283 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis Culture and Project Management by : Omar Zein

Download or read book Culture and Project Management written by Omar Zein and published by Routledge. This book was released on 2016-03-03 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: The cultural diversity within many major projects require those managing them to adapt their project management approach to be in harmony with the preferences and behaviours of stakeholders from these cultures; failure to do so can lead to misunderstandings about the project’s purpose and structure; significant difficulties in implementation and in some cases, to conflict or litigation. Omar Zein's Culture and Project Management explores the cultural impact on projects and their management, providing the reader with an understanding of the main elements of cross-cultural theory within the project context. These include our perception of context, achievement, power and group dynamics; and how we approach ambiguity and time. He then identifies key aspects of project management where cultural sensitivity is essential (for example, planning, risk management, project communication and leadership) and offers a structured plan for developing what he calls 'cultural tuning' within a project environment. The book draws on the author’s research, his professional experience of working on transnational projects and his own background. His review of the different theories alongside examples and stories of their practical application, offers project managers a new and extraordinarily rich perspective into the likely dynamics of their projects. Making appropriate adaptations to standard processes, choosing what, how and through whom you communicate with stakeholders may be signal elements in the success or failure of your projects; Culture and Project Management will show where to start.

Organizational Culture in Action

Author : Gerald W. Driskill
Publisher : SAGE
ISBN 13 : 145223793X
Total Pages : 257 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Organizational Culture in Action by : Gerald W. Driskill

Download or read book Organizational Culture in Action written by Gerald W. Driskill and published by SAGE. This book was released on 2010-09-13 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a practical guide to "reading" the culture of organizations and to understanding the implications of culture for organizational effectiveness. Sharing their experiences from over 25 years of consulting and teaching, the authors make the process of cultural analysis practical and applicable. Beginning with an explanation of the theories of organizational culture, the book provides guidance on collecting information, leading students through qualitative research methods of observation, interviewing, and analyzing written texts. Students come away equipped to apply cultural insights to fostering diversity, supporting organizational change, making leadership more dynamic, understanding the link between ethics and culture, and achieving personal growth. Key Features · Application activities are integrated throughout each chapter: Inviting students to apply the concepts learned, these activities can also be used in class or for assignments. · Four contexts chapters contain topical cases and examples: These chapters demonstrate the value of cultural analysis as students consider the implications for change, ethics, diversity, and leadership. · Includes numerous real-life examples: Based on the authors′ extensive consulting experience, these examples help students see the material applied in context. · NEW! Expanded discussion of ethics with related cases, and sections on multicultural organizations, generational diversity, the use of dialogue groups, and intercultural training bring the text thoroughly up to date.

Intercultural Communication for Everyday Life

Author : John R. Baldwin
Publisher : John Wiley & Sons
ISBN 13 : 1119897920
Total Pages : 389 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis Intercultural Communication for Everyday Life by : John R. Baldwin

Download or read book Intercultural Communication for Everyday Life written by John R. Baldwin and published by John Wiley & Sons. This book was released on 2023-09-08 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: INTERCULTURAL COMMUNICATION FOR EVERYDAY LIFE Face the global challenges of the future with this accessible introduction to communication across boundaries Communication between cultures can be challenging in a number of ways, but it also carries immense potential rewards. In an increasingly connected world, it has never been more important to communicate across a range of differences created by history and circumstance. Contributing to global communities and rising to meet crucial shared challenges—human rights disputes, refugee crises, the international climate crisis—depends, in the first instance, on a sound communicative foundation. Intercultural Communication for Everyday Life provides a thorough introduction to this vital subject for students encountering it for the first time. Built around a robust and multifaceted definition of culture, which goes far beyond simple delineation of national boundaries, it offers an understanding of its subject that transcends US-centricity. The result, updated to reflect dramatic ongoing changes to the interconnected world, is essential for students of cross—cultural communication and exchange. Readers of the second edition of Intercultural Communication for Everyday Life readers will also find: Accessible definitions of core concepts Revised and updated chapters reflecting the COVID-19 crisis, climate change challenges, and more An all-new chapter on social media as a tool for intercultural communication Intercultural Communication for Everyday Life is essential for students and other readers seeking a foundational overview of this subject.

Communication Problems in Multicultural Companies

Author : Herbert Reichl
Publisher : GRIN Verlag
ISBN 13 : 3638167860
Total Pages : 87 pages
Book Rating : 4.6/5 (381 download)

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Book Synopsis Communication Problems in Multicultural Companies by : Herbert Reichl

Download or read book Communication Problems in Multicultural Companies written by Herbert Reichl and published by GRIN Verlag. This book was released on 2003-01-29 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: Diploma Thesis from the year 2002 in the subject English Language and Literature Studies - Culture and Applied Geography, grade: very good, University of Salzburg (Anglistics-American Studies), language: English, abstract: Although I have never been a regular viewer of ‘Star Trek’ and thus would not con¬sider myself a “Trekkie”, I have chosen this quotation as a starting point as it very well ex¬presses the problem I will deal with in the following paper: being different in terms of culture, language, education, or social status. I have also chosen the above quotation because of its second line as it suggests a produc¬tive way of dealing with the difficulty of being different. Be it in a thousand years or in the present time, we have to find solutions to the problems that arise when people coming from totally different cultural or social backgrounds meet and have to live together. In the course of my studies at the University of Salzburg, I have come across a broad variety of topics related to the field of Linguistics. Among others, I dealt with the linguistic terminology at the beginning of our studies, some varieties of English, their main features, with Psycholinguistics, or with language acquisition but to name a few. However, one main topic of Linguistics that has always had a special attraction to me was the field of Sociolin-guistics. It has been interesting to hear how speakers’ cultural or social background, age, gen-der, or education, have an influence on their register. Furthermore, it is also important that language always represents a certain status or the membership to a certain ethnic group and/or minority. Normally, people who speak a certain dialect are proud of that and it means more to them than just speaking it. It represents heritage, tradition, and sometimes nationalism for them. They simply want to be different in order to dissociate themselves from other ethnic groups with different dialects.

Leadership in a Diverse and Multicultural Environment

Author : Mary L. Connerley
Publisher : SAGE Publications
ISBN 13 : 1544340370
Total Pages : 233 pages
Book Rating : 4.5/5 (443 download)

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Book Synopsis Leadership in a Diverse and Multicultural Environment by : Mary L. Connerley

Download or read book Leadership in a Diverse and Multicultural Environment written by Mary L. Connerley and published by SAGE Publications. This book was released on 2005-03-02 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This is a well-written book. Quite simple and precise . . . The authors should be commended. This book deals with leadership from a very contemporary perspective that reflects the importance of multiculturalism." –Guo-Ming Chen, University of Rhode Island No matter how culturally different the person or group, there will be common-ground similarities and no matter how similar the person or group, there will be significant differences. Culture influences our thoughts, words, and actions in ways that are often unrecognized, leading to misunderstandings. Each misunderstanding can become very expensive, both in terms of missed opportunities and less effective business outcomes. Leadership in a Diverse and Multicultural Environment provides leaders with the tools necessary to effectively interact with all individuals. Although much of the research related to multiculturalism has focused on expatriates and international assignments, Leadership in a Diverse and Multicultural Environment also focuses on leaders in domestic organizations, as they can benefit from developing their own multicultural awareness, knowledge, and skills. Effective leaders can shape the culture of their organization to be accepting of individuals from all races, ethnicities, religions, and genders with a minimum of misunderstandings. Leadership in a Diverse and Multicultural Environment is well grounded in solid research, but written in an easy-to-comprehend style that: Provides a "culture centered" leadership perspective allowing organizational leaders the opportunity to attend to the influence of culture Helps the reader find examples of how multicultural awareness can make their leadership task easier Promotes an organizational culture that is more satisfying to both individuals and their leaders by embracing and celebrating differences. Leadership in a Diverse and Multicultural Environment is an ideal supplemental text for undergraduate- or graduate-level international management, leadership, or diversity-related courses taught in the business curriculum. It could also be used in leadership courses taught in education and communication departments.

Cross Cultural Communication. The Lewis Model and the Differences between Cultures

Author :
Publisher : GRIN Verlag
ISBN 13 : 3346089746
Total Pages : 43 pages
Book Rating : 4.3/5 (46 download)

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Book Synopsis Cross Cultural Communication. The Lewis Model and the Differences between Cultures by :

Download or read book Cross Cultural Communication. The Lewis Model and the Differences between Cultures written by and published by GRIN Verlag. This book was released on 2019-12-30 with total page 43 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seminar paper from the year 2018 in the subject Communications - Intercultural Communication, grade: 1,7, University of Applied Sciences Bielefeld, language: English, abstract: The aim of this work is to explain the construct of cross-cultural communication using the Richard D. Lewis model and to analyze the differences between cultures. Intercultural communication is often associated with problems, misunderstandings and prejudices. In order to smooth communication and to understand the cultures of other countries there are countless models that try to condense cultural behaviour. While some researchers have looked at geographical divisions like north, south, east and west, others classified people by religion (Muslim, Christian, Hindu) or even by race (African, Indian, Arab). But how do you define the east? How do you classify a person that is African-Arab? Lewis seems to have found a solution to the problem by developing the culture type model in 1996. There are three types of cultures and each nation is analyzed and assigned in detail. Since it is represented as a triangle, hybrid types are also possible. The present work focuses on this model. A German who is constantly punctual, a Mexican who always interrupts one, or a Japanese who doesn't keep eye contact during the conversation. All these are examples of cultural behavior. While the Mexican can't understand why a German has to leave the meeting at four o'clock on the dot, the Japanese finds it impolite that the Mexican won't let anyone finish the sentence. One often only becomes aware of cultural characteristics and specialties when you move within another culture. These kinds of cross-cultural relations only exist as a result of globalization, the internationalization of markets and new communication technologies. Today, almost everyone is able to communicate and collaborate with people from all over the world. These developments show that intercultural communication and competence is becoming an increasingly important topic. Hardly any large company operates only in its own country. If one wants to make profit, one has to offer one’s products not only in one’s home country, but all over the world. It is essential to know the cultural values and behaviors of other nations to be successful in other markets. Also, political and economic associations like the EU or NAFTA support international collaboration and it is seen as essential and desirable.

Communicating Across Cultures at Work

Author : Maureen Guirdham
Publisher : Bloomsbury Publishing
ISBN 13 : 1137526378
Total Pages : 279 pages
Book Rating : 4.1/5 (375 download)

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Book Synopsis Communicating Across Cultures at Work by : Maureen Guirdham

Download or read book Communicating Across Cultures at Work written by Maureen Guirdham and published by Bloomsbury Publishing. This book was released on 2017-09-16 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: This revised and updated fourth edition of this core textbook builds on the text's established success. It provides the basis of knowledge, understanding and practice for developing skilled work communication in an intercultural world. Using many illustrations and international examples, the book analyses culture, cultural diversity and cultural similarities and differences in how we interact at work and in the psychological factors that influence our communication. It shows how to overcome impediments to intercultural communication and interact effectively with different others, whether face-to-face or by email, chat, text, phone or video. It describes cultural differences in negotiating, cooperation, coordination, knowledge sharing, working in groups and leadership, and demonstrates how to perform these activities skilfully in an intercultural setting. This textbook is the ideal companion for students taking undergraduate modules in cross-cultural management or managing diversity on international business or business administration degrees, in addition to MBA courses and specialist postgraduate modules on international and comparative management. New to this Edition: - New and improved pedagogical features, including end of Part exercises, activities and role plays - Topic-by-topic coverage of computer-mediated communication, explaining how it is affected by culture and in turn affects intercultural communication - Discussion of new developments in the field such as the increasing emphasis on language and discourses - Focus on new types of research such as country-by-country studies and reports of realities on the ground