The Cambridge Handbook of Workplace Affect

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Publisher : Cambridge University Press
ISBN 13 : 110849403X
Total Pages : 573 pages
Book Rating : 4.1/5 (84 download)

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Book Synopsis The Cambridge Handbook of Workplace Affect by : Liu-Qin Yang

Download or read book The Cambridge Handbook of Workplace Affect written by Liu-Qin Yang and published by Cambridge University Press. This book was released on 2020-07-16 with total page 573 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you struggling to improve a hostile or uncomfortable environment at work, or interested in how such tension can arise? Experts in organizational psychology, management science, social psychology, and communication science show you how to implement interventions and programs to manage workplace emotion. The connection between workplace affect and relevant challenges in our society, such as diversity and technological changes, is undeniable; thus learning to harness that knowledge can revolutionize your performance in tackling workday issues. Applying major theoretical perspectives and research methodologies, this book outlines the concepts of display rules, emotional labor, work motivation, well-being, and discrete emotions. Understanding these ideas will show you how affect can promote team effectiveness, leadership, and conflict resolution. If you require a foundation for understanding workplace affect or a springboard into deeper, more interdisciplinary research, this book presents an integrative approach that is indispensable.

Emotional Labor

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Publisher : Routledge
ISBN 13 : 1317472101
Total Pages : 256 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Emotional Labor by : Mary E. Guy

Download or read book Emotional Labor written by Mary E. Guy and published by Routledge. This book was released on 2014-12-18 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."

The Oxford Handbook of Work Engagement, Motivation, and Self-Determination Theory

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Publisher : Oxford University Press
ISBN 13 : 0199794987
Total Pages : 465 pages
Book Rating : 4.1/5 (997 download)

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Book Synopsis The Oxford Handbook of Work Engagement, Motivation, and Self-Determination Theory by : Marylene Gagne PhD

Download or read book The Oxford Handbook of Work Engagement, Motivation, and Self-Determination Theory written by Marylene Gagne PhD and published by Oxford University Press. This book was released on 2014-06-09 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: Self-determination theory is a theory of human motivation that is being increasingly used by organizations to make strategic HR decisions and train managers. It argues for a focus on the quality of workers' motivation over quantity. Motivation that is based on meaning and interest is showed to be superior to motivation that is based on pressure and rewards. Work environments that make workers feel competent, autonomous, and related to others foster the right type of motivation, goals, and work values. The Oxford Handbook of Work Motivation, Engagement, and Self-Determination Theory aims to give current and future organizational researchers ideas for future research using self-determination theory as a framework, and to give practitioners ideas on how to adjust their programs and practices using self-determination theory principles. The book brings together self-determination theory experts and organizational psychology experts to talk about past and future applications of the theory to the field of organizational psychology. The book covers a wide range of topics, including: how to bring about commitment, engagement, and passion in the workplace; how to manage stress, health, emotions and violence at work; how to encourage safe and sustainable behavior in organizations; how factors like attachment styles, self-esteem, person-environment fit, job design, leadership, compensation, and training affect work motivation; and how work-related values and goals are forged by the work environment and affect work outcomes.

The Sociology of Emotions

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Author :
Publisher : Elsevier Limited
ISBN 13 :
Total Pages : 336 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis The Sociology of Emotions by : David D. Franks

Download or read book The Sociology of Emotions written by David D. Franks and published by Elsevier Limited. This book was released on 1989 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a sociological context

Working in the Service Society

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Publisher : Temple University Press
ISBN 13 : 9781566394802
Total Pages : 382 pages
Book Rating : 4.3/5 (948 download)

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Book Synopsis Working in the Service Society by : Cameron Lynne Macdonald

Download or read book Working in the Service Society written by Cameron Lynne Macdonald and published by Temple University Press. This book was released on 1996 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essays and case studies on "the problems of organizing and new models of unionism ... in the context of women's work culture, multiracial workplaces, contingent and part-time work, and participatory innovations to improve service and experience of work simultaneously."--Back cover.

Listening

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Publisher : Routledge
ISBN 13 : 1317346769
Total Pages : 304 pages
Book Rating : 4.3/5 (173 download)

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Book Synopsis Listening by : Debra Worthington

Download or read book Listening written by Debra Worthington and published by Routledge. This book was released on 2015-09-21 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Listening explores the process and role of listening in human communication as a cognitive process, as a social function, and as a critical professional competency. While introducing students the theory and research of listening scholarship, Worthington and Fitch-Hauser also help students to build practical skills and achieve the desired outcomes of effective listening.

Emotions in Organizational Behavior

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Publisher : Psychology Press
ISBN 13 : 1135609365
Total Pages : 485 pages
Book Rating : 4.1/5 (356 download)

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Book Synopsis Emotions in Organizational Behavior by : Charmine Hartel

Download or read book Emotions in Organizational Behavior written by Charmine Hartel and published by Psychology Press. This book was released on 2005-01-15 with total page 485 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edition was conceived and compiled to meet the need for a comprehensive book for practitioners, academics, and students on the research of emotions in organizational behavior. The book is the first of its kind to incorporate organizational behavior and bounded emotionality. The editors' primary aim is to communicate the research presented at the bi-annual International Conference on Emotions and Organizational Life to a wider audience. This edition looks at the range of research on emotions within an organizational behavior framework; organized in terms of the individual, interpersonal, and organizational levels. Particular emphasis has been placed on obtaining the leading research in the international sphere. This book is intended to be useful to the student of organizational behavior, as well as to the managers of organizations.

The Measurement of Emotions

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Publisher : Academic Press
ISBN 13 : 1483269523
Total Pages : 334 pages
Book Rating : 4.4/5 (832 download)

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Book Synopsis The Measurement of Emotions by : Robert Plutchik

Download or read book The Measurement of Emotions written by Robert Plutchik and published by Academic Press. This book was released on 2013-09-24 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotion: Theory, Research, and Experience, Volume 4: The Measurement of Emotion provides an examination of the key issue of how to measure emotion. The book contains articles that present different approaches to the study of emotional measurement. Contributors focus on such topics as mood measurement; cross-cultural examination of triggers of emotion; possible dimensions that underlie the language of affect; measurement of emotions in lower animals; and measuring emotions and their derivatives. Psychologists, psychiatrists, behavioral psychologists, teachers, and students will find the book a good reference book.

Emotional Labor in the 21st Century

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Publisher : Routledge
ISBN 13 : 1136232583
Total Pages : 340 pages
Book Rating : 4.1/5 (362 download)

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Book Synopsis Emotional Labor in the 21st Century by : Alicia Grandey

Download or read book Emotional Labor in the 21st Century written by Alicia Grandey and published by Routledge. This book was released on 2013-05-07 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.

Emotion in Organizations

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Publisher : SAGE
ISBN 13 : 9780761966258
Total Pages : 306 pages
Book Rating : 4.9/5 (662 download)

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Book Synopsis Emotion in Organizations by : Stephen Fineman

Download or read book Emotion in Organizations written by Stephen Fineman and published by SAGE. This book was released on 2000-09-05 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Second Edition contains key themes with all new contributors and is a completely separate work from the first. Emotion in Organization presents original work from leading scholars in the field, they engage with emotion as a qualitative phenomenon which shapes and is shaped by organizational life. Examining how emotion cannot be simply separated from thinking, judgment, decision-making and other so-called rational organizational processes, the book challenges us to build a passionate theory of organizations. The introduction reviews the expansion of organizational emotion studies and their appeal to several social-scientific disciplines. Divided into four parts, the book reveals through stories, interview

Darwin and Facial Expression

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Publisher : ISHK
ISBN 13 : 188353688X
Total Pages : 290 pages
Book Rating : 4.8/5 (835 download)

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Book Synopsis Darwin and Facial Expression by : Paul Ekman

Download or read book Darwin and Facial Expression written by Paul Ekman and published by ISHK. This book was released on 2006 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Darwin and Facial Expression, Paul Ekman and a cast of other notable scholars and scientists reconsider the central concepts and key sources of information in Darwin's work on emotional expression. First published in 1972 to celebrate the centennial of the publication of Darwin's The Expression of the Emotions in Man and Animals, Darwin and Facial Expression is the first of three works edited by Dr. Ekman and others on the subject. This Malor edition contains new and updated references. Darwin claimed that we cannot understand human emotional expression without understanding the emotional expressions of animals, as our emotional expressions are in large part determined by our evolution. Not only are there similarities in the appearance of some emotional expressions between man and certain other animals, but the principles that explain why a particular emotional expression occurs with a particular emotion also apply across species.

Essentials of Organizational Behavior

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Publisher : SAGE Publications
ISBN 13 : 1506388477
Total Pages : 547 pages
Book Rating : 4.5/5 (63 download)

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Book Synopsis Essentials of Organizational Behavior by : Terri A. Scandura

Download or read book Essentials of Organizational Behavior written by Terri A. Scandura and published by SAGE Publications. This book was released on 2017-12-13 with total page 547 pages. Available in PDF, EPUB and Kindle. Book excerpt: Concise, practical, and based on the best available research, Essentials of Organizational Behavior: An Evidence-Based Approach, Second Edition equips students with the necessary skills to become effective leaders and managers. Author Terri A. Scandura uses an evidence-based approach to introduce students to new models proven to enhance the well-being, motivation, and productivity of people in the work place. Experiential exercises, self-assessments, and a variety of real-world cases and examples provide students with ample opportunity to apply OB concepts and hone their critical thinking abilities. New to this Edition A new Emotions and Moods chapter delves into important topics like emotional intelligence, emotional contagion, and affective neuroscience. A new Power and Politics chapter unpacks the most effective influence strategies and helps students develop their political skills. A stremlined table of contents now combines perception and decision making in a single chapter and change and stress in a single chapter. New case studies, including some from SAGE Business Cases for the Interactive eBook, on topics such as virtual teams, equal pay and the gender wage gap, and the use of apps at work introduce timely and relevant discussions to help foster student engagement. The new edition has been rigorously updated with the latest research throughout and includes expanded coverage of Machiavellian leadership, ethical decision making, and organizational design through change. New Best Practices and Research in Action boxes as well as new Toolkit Activities and Self-Assessments have been added to make the text even more hands-on and practical.

Health and Industry

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Publisher : Wiley-Interscience
ISBN 13 :
Total Pages : 520 pages
Book Rating : 4.:/5 (41 download)

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Book Synopsis Health and Industry by : Michael F. Cataldo

Download or read book Health and Industry written by Michael F. Cataldo and published by Wiley-Interscience. This book was released on 1986 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gathered together in this book is a cross-section of health care experts who discuss the health care concern of workers and company health plans, all from the point of view of behavioral medicine. The first section focuses on the principles of the application of behavioral medicine in the industrial setting. The second addresses the real, chronic health problems affecting workers and ultimately their employers - such as obesity, stress, hypertension, cardiovascular disease, smoking, dental care, etc. The third looks at actual health care programs, how they operate and their successes and failures. The concluding section deals with policy issues relating to health care in industry and provides some lively and controversial views from several different perspectives - economic, medical, managerial and labor.

Inside the Mouse

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Publisher : Duke University Press
ISBN 13 : 9780822316244
Total Pages : 268 pages
Book Rating : 4.3/5 (162 download)

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Book Synopsis Inside the Mouse by : Project on Disney

Download or read book Inside the Mouse written by Project on Disney and published by Duke University Press. This book was released on 1995 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains critical essays in which the authors, having visited Disney World as individuals and as a group, offer their perspectives on various aspects of the amusement park and its appeal.

Emotional AI

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Publisher : SAGE
ISBN 13 : 1526451301
Total Pages : 261 pages
Book Rating : 4.5/5 (264 download)

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Book Synopsis Emotional AI by : Andrew McStay

Download or read book Emotional AI written by Andrew McStay and published by SAGE. This book was released on 2018-05-08 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: What happens when media technologies are able to interpret our feelings, emotions, moods, and intentions? In this cutting edge new book, Andrew McStay explores that very question and argues that these abilities result in a form of technological empathy. Offering a balanced and incisive overview of the issues raised by ‘Emotional AI’, this book: Provides a clear account of the social benefits and drawbacks of new media trends and technologies such as emoji, wearables and chatbots Demonstrates through empirical research how ‘empathic media’ have been developed and introduced both by start-ups and global tech corporations such as Facebook Helps readers understand the potential implications on everyday life and social relations through examples such as video-gaming, facial coding, virtual reality and cities Calls for a more critical approach to the rollout of emotional AI in public and private spheres Combining established theory with original analysis, this book will change the way students view, use and interact with new technologies. It should be required reading for students and researchers in media, communications, the social sciences and beyond.

Research in Occupational Stress and Well being

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Publisher : Emerald Group Publishing
ISBN 13 : 184855544X
Total Pages : 292 pages
Book Rating : 4.8/5 (485 download)

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Book Synopsis Research in Occupational Stress and Well being by : Sabine Sonnetag

Download or read book Research in Occupational Stress and Well being written by Sabine Sonnetag and published by Emerald Group Publishing. This book was released on 2009-04-21 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focuses on processes related to recovery and unwinding from job stress. This book demonstrates that recovery research is a very promising approach for understanding the processes of job stress and relieve from job stress more fully.

Key Issues in Organizational Communication

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Publisher : Psychology Press
ISBN 13 : 0415260949
Total Pages : 319 pages
Book Rating : 4.4/5 (152 download)

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Book Synopsis Key Issues in Organizational Communication by : Dennis Tourish

Download or read book Key Issues in Organizational Communication written by Dennis Tourish and published by Psychology Press. This book was released on 2004 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring key issues in communication and their impacts on organizational outcomes and management theory, this book considers the important changes in technology and globalization in the context of communications.