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The Four Stages Of Highly Effective Crisis Management
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Book Synopsis The Four Stages of Highly Effective Crisis Management by : Jane Jordan
Download or read book The Four Stages of Highly Effective Crisis Management written by Jane Jordan and published by CRC Press. This book was released on 2011-03-14 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the Japanese tsunami and the Egyptian revolution to the Haitian earthquake and the Australian floods, social media has proven its power to unite, coalesce, support, champion, and save lives. Presenting cutting-edge media communication solutions, The Four Stages of Highly Effective Crisis Management explains how to choose the appropriate l
Book Synopsis The Four Stages of Highly Effective Crisis Management by : Jane Jordan-meier
Download or read book The Four Stages of Highly Effective Crisis Management written by Jane Jordan-meier and published by CRC Press. This book was released on 2017-02-15 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: From the Japanese tsunami and Boston Marathon bombings to the Arab Spring in the Middle East, social media has proven its power to save lives. The second edition of this acclaimed text examines how rapidly evolving social media and Web 2.0 technologies have changed the crisis management landscape. New information in this edition includes how to keep an "incident" from becoming a "crisis," how to properly handle criticism, brand management, and crowdsourcing. With case studies drawn from recent news events, the book provides the techniques required to communicate effectively and avoid potential bad press that could result from information mismanagement.
Book Synopsis The 4 Stages of Psychological Safety by : Timothy R. Clark
Download or read book The 4 Stages of Psychological Safety written by Timothy R. Clark and published by Berrett-Koehler Publishers. This book was released on 2020-03-03 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the first practical, hands-on guide that shows how leaders can build psychological safety in their organizations, creating an environment where employees feel included, fully engaged, and encouraged to contribute their best efforts and ideas. Perhaps the leader's most challenging task is to increase intellectual friction while decreasing social friction. When this doesn't happen and it becomes emotionally expensive to say what you truly think and feel, that lack of psychological safety triggers the self-censoring instinct, shuts down learning, and blocks collaboration and creativity. Timothy R. Clark, a former CEO, Oxford-trained social scientist, and organizational consultant, provides a research-based framework to help leaders transform their organizations into sanctuaries of inclusion and incubators of innovation. When leaders cultivate psychological safety, teams and organizations progress through four successive stages. First, people feel included and accepted; then they feel safe to learn, contribute, and finally, challenge the status quo. Clark draws deeply on psychology, philosophy, social science, literature, and his own experiences to show how leaders can, and must, set the tone and model the ideal behaviors—as he says, “you either show the way or get in the way.” This thoughtful and pragmatic guide demonstrates that if you banish fear, install true performance-based accountability, and create a nurturing environment that allows people to be vulnerable as they learn and grow, they will perform beyond your expectations.
Book Synopsis The Handbook of Crisis Communication by : W. Timothy Coombs
Download or read book The Handbook of Crisis Communication written by W. Timothy Coombs and published by John Wiley & Sons. This book was released on 2012-01-10 with total page 770 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina Explores the key emerging areas of new technology and global crisis communication Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication
Book Synopsis Manager's Guide to Crisis Management by : Jonathan Bernstein
Download or read book Manager's Guide to Crisis Management written by Jonathan Bernstein and published by McGraw Hill Professional. This book was released on 2011-11-11 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lead your Organization through any business crisis—and emerge stronger than ever Manager’s Guide to Crisis Management provides the basic skills and knowledge you need to deal with the crises that inevitably occur in any business or organization. Covering every aspect of the topic—from defining crisis management and policies to training for and responding to crises—it helps you fully grasp any situation that threatens business, careers, and even lives. Lead through any crisis smoothly and with minimal ramifications by mastering the most effective tactics, including: Planning for and training staff in crisis management Anticipating and preventing crises before they occur Managing the company’s online reputation Addressing crises that affect multicultural stakeholders Creating effective crisis-related messaging Knowing when to bring in a specialist About the Briefcase Books series: Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page: Key Terms: Clear definitions of key terms and concepts Smart Managing: Tactics and strategies for managing crises Tricks of the Trade: Tips for executing the tactics in the book Mistake Proofing: Practical advice for minimizing the possibility of error Caution: Warning signs for when things are about to go wrong For Example: Examples of successful crisis management Tools: Specific planning procedures, tactics, and hands-on techniques
Book Synopsis The SAFER-R Model by : George Everly, Jr.
Download or read book The SAFER-R Model written by George Everly, Jr. and published by . This book was released on 2017-04 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Psychological Crisis Intervention: The SAFER-R Model is designed to provide the reader with a simple set of guidelines for the provision of psychological first aid (PFA). The model of psychological first aid (PFA) for individuals presented in this volume is the SAFER-R model developed by the authors. Arguably it is the most widely used tactical model of crisis intervention in the world with roughly 1 million individuals trained in its operational and derivative guidelines. This model of PFA is not a therapy model nor a substitute for therapy. Rather it is designed to help crisis interventionists stabile and mitigate acute crisis reactions in individuals, as opposed to groups. Guidelines for triage and referrals are also provided. Before plunging into the step-by-step guidelines, a brief history and terminological framework is provided. Lastly, recommendations for addressing specific psychological challenges (suicidal ideation, resistance to seeking professional psychological support, and depression) are provided.
Book Synopsis Crisis Communication by : Kjell Brataas
Download or read book Crisis Communication written by Kjell Brataas and published by Routledge. This book was released on 2018-01-29 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crisis Communication is an in-depth examination of recent tragedies and natural disasters that have occurred around the globe. The book covers three types of incidents: natural catastrophes, accidents and terror attacks. It focuses on the communication aspect of each incident and provides accounts from people handling the event. Each chapter offers a detailed description of the event and supplementary facts and illustrations from a variety of sources. With a focus on critical communication elements and lessons learned, Brataas offers valuable advice - based on personal experience with natural disasters, accidents and terror attacks - on some of the most effective ways to prepare for and deal with a crisis. Topics range from interview situations and social media to victim support and active shooter events. This book will be invaluable to those working in public relations and communications, as well as to those working with human resources and general management.
Book Synopsis Collaborative Crisis Management by : Thomas A. Cole
Download or read book Collaborative Crisis Management written by Thomas A. Cole and published by University of Chicago Press. This book was released on 2022-09-26 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: "All organizations are under threat from risks both internal and external that can result in serious crises. Managing risk and crisis in a complex, information (and misinformation) rich, and interdependent world is the key task leaders face. In this book Tom Cole, a noted corporate attorney, collaborates with Paul Verbinnen, an expert on communications in crises, to show how leadership should manage risk, and prepare for and handle crises. The steps, plans, and cautions they offer demonstrate that organizations can deal strategically with crisis, survive, and prosper. The authors cover internal and external crises ranging from defective products to cyberattacks and the COVID pandemic. The authors outline a series of steps an organization should take, beginning with an analysis of likely risks and potential crises, with an emphasis on preparation and planning before a crisis happens. After a crisis is over, they stress the importance of reviewing how the crisis was handled to derive lessons for the future. They draw together the legal, organizational, and communications challenges posed by a crisis, showing how they relate to each other in developing strategy. They creatively use examples from recent crises, critiquing how organizations have handled different aspects of crises. This is a book for managers of both for-profit and not-for-profit organizations, their board members, those involved in aspects of crisis management, students, and journalists"--
Book Synopsis Crisis-Related Decision-Making and the Influence of Culture on the Behavior of Decision Makers by : Ásthildur Elva Bernhardsdóttir
Download or read book Crisis-Related Decision-Making and the Influence of Culture on the Behavior of Decision Makers written by Ásthildur Elva Bernhardsdóttir and published by Springer. This book was released on 2015-08-31 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an analysis on the impact of culture on crisis management, exploring how different cultural types are reflected in crisis-related decision making patterns. Providing an interdisciplinary and international perspective with a rich research and practical outlook, this work is an important contribution to the field of crisis management and decision making. Offering essential understanding to how countries, organizations, groups and individuals prepare for and respond to crises thus combining research across several disciplines, offering theoretical development, empirical testing and reporting on the testing of a large number of hypotheses across several frameworks. The novelty of this book lies in its presentation of the quantitative testing of the relationship between cultural theory and crisis management, drawing on data from cases that cross continents and crises types. The book also includes a review of cases from South Korea and suggests a number of ways in which practitioners at various levels of government can prepare their organizations to cope better with the introduction of cultural bias into the decision making process. Those with an interest in risk management, disaster management and crisis management will value this pioneering work as it reveals the influence of cultural bias in decision making processes. This work offers important insights for practice as well as for theory-building, scholars and practitioners of public administration, management, political, and international relations, organizational, social and cultural psychology, amongst others, will all gain from reading this work.
Book Synopsis Encyclopedia of Crisis Management by : K. Bradley Penuel
Download or read book Encyclopedia of Crisis Management written by K. Bradley Penuel and published by SAGE. This book was released on 2013-03 with total page 1177 pages. Available in PDF, EPUB and Kindle. Book excerpt: From general theories and concepts exploring the meaning and causes of crisis to practical strategies and techniques relevant to crises of specific types, crisis management is thoroughly explored. Features & Benefits: @* A collection of 385 signed entries are organized in A-to-Z fashion in 2 volumes available in both print and electronic formats.@* Entries conclude with Cross-References and Further Readings to guide students to in-depth resources.@* Selected entries feature boxed case studies, providing students with "lessons learned" in how various crises were successfully or unsuccessfully managed and why.@* Although organized A-to-Z, a thematic "Reader's Guide" in the front matter groups related entries by broad areas (e.g., Agencies & Organizations, Theories & Techniques, Economic Crises, etc.).@* Also in the front matter, a Chronology provides students with historical perspective on the development of crisis management as a discrete field of study.@* The work concludes with a comprehensive Index, which-in the electronic version-combines with the Reader's Guide and Cross-References to provide thorough search-and-browse capabilities.@* A template for an "All-Hazards Preparedness Plan" is provided the backmatter; the electronic version of this allows students to explore customized response plans for crises of various sorts.@* Appendices also include a Resource Guide to classic books, journals, and internet resources in the field, a Glossary, and a vetted list of crisis management-related degree programs, crisis management conferences, etc.
Book Synopsis Managing the Crisis You Tried by : Norman R. Augustine
Download or read book Managing the Crisis You Tried written by Norman R. Augustine and published by . This book was released on 1995-01-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Guerrilla Communications by : Eduardo del Buey
Download or read book Guerrilla Communications written by Eduardo del Buey and published by FriesenPress. This book was released on 2014-08-12 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guerrilla Communications explores communications strategies for a 21st Century organization -- the do's and dont's of successful strategic communications. It looks at the role of the Spokesperson, and how s/he should be supported by an organization that has excellent internal communications, where all staff contribute to and benefit from successful strategic communications, as well as strong interaction with key stakeholders and audiences. The book features a number of real-life scenarios to enable readers to witness the author's main points first hand....
Book Synopsis Communicating Climate-Change and Natural Hazard Risk and Cultivating Resilience by : Jeanette L. Drake
Download or read book Communicating Climate-Change and Natural Hazard Risk and Cultivating Resilience written by Jeanette L. Drake and published by Springer. This book was released on 2015-11-05 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume emphasizes risk and crisis communication principles and practices within the up-to the minute context of new technologies, a new focus on resiliency, and global environmental change. It includes contributions from experts from around the globe whose research, advocacy, teaching, work, or service in the natural or social sciences deals with risk communication and/or management surrounding natural and technological disasters, with a particular focus on climate change-related phenomena. Resilience and good communication are intimately linked and with climate change precipitating more numerous and onerous weather-related catastrophes, a conversation on resilience is timely and necessary. The goal is robust communities that are able to withstand the shock of disaster. Communicating well under ordinary circumstances is challenging; communicating during a crisis is extraordinarily difficult. This book is dedicated to all those who have directly or indirectly suffered the effects of climate change end extreme events with the hope that the advance of knowledge, implementation of sound science and appropriate policies and use of effective communication will help in reducing their vulnerability while also improving resilience in the face of often devastating natural and technological disasters.
Book Synopsis Communication Management by : František Pollák
Download or read book Communication Management written by František Pollák and published by BoD – Books on Demand. This book was released on 2022-01-07 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication Management is an edited volume of chapters written by scholars researching various areas of marketing and management sciences. It presents several issues of marketing management within the limits of marketing communication. Starting from the issue of communication channels and basic sensory apparatus for processing information and stimuli, the book continues with a description of the issue of social media in the time of accelerated digitization. The last chapter introduces the reader to the issue of marketing communication in a sharply non-standard environment. The topic itself creates the opportunity to seek qualitative knowledge for future in-depth research into the impact of the COVID-19 pandemic on both national and transnational economies.
Book Synopsis Social Robotics by : Abdulaziz Al Ali
Download or read book Social Robotics written by Abdulaziz Al Ali and published by Springer Nature. This book was released on 2024-01-03 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: The two-volume set LNAI 14453 and 14454 constitutes the refereed post-conference proceedings of the 15th International Conference on Social Robotics, ICSR 2023, held in Doha, Qatar, during December 4–7, 2023. The 68 revised full papers presented in these proceedings were carefully reviewed and selected from 83 submissions. They deal with topics around the interaction between humans and intelligent robots and on the integration of robots into the fabric of society. This year the special topic is "Human-Robot Collaboration: Sea; Air; Land; Space and Cyberspace”, focusing on all physical and cyber-physical domains where humans and robots collaborate.
Book Synopsis Effective Crisis Communication by : Robert R. Ulmer
Download or read book Effective Crisis Communication written by Robert R. Ulmer and published by SAGE Publications. This book was released on 2010-11-03 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this fully updated Second Edition, three of today’s most respected crisis/risk communication scholars provide the latest theory, practice, and innovative approaches for handling crisis. This acclaimed book presents the discourse of renewal as a theory to manage crises effectively. The book provides 15 in-depth case studies that highlight successes and failures in dealing with core issues of crisis leadership, managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. Unlike other crisis communication texts, this book answers the question, “What now?” and explains how organizations can and should emerge from crisis.
Book Synopsis Risk Issues and Crisis Management in Public Relations by : Michael Regester
Download or read book Risk Issues and Crisis Management in Public Relations written by Michael Regester and published by Kogan Page Publishers. This book was released on 2008-06-03 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: The reputation of an organisation influences who we buy from, work for, supply to and invest in. Intangible assets, of which reputation forms an important part, account for well over 50 per cent of the value of the Fortune 500 and even more in the case of the FTSE 100. This fourth edition of Risk Issues and Crisis Management in Public Relations has been completely revised and aims to define reputation, explores how to value it and provides practical guidelines for effective reputation management. This latest edition features new sections on the effects of recent world events, Corporate Social Responsibility, climate change and sustainability, legal revisions and the use of the Internet in a crisis. Featuring new case studies on Oxfam V Starbucks, Sony, Dell, Ribena, BP, Bernard Matthews and the bird flu issue, Northern Rock, Walmart, Celebrity Big Brother 07, the Cadbury Salmonella outbreak, the Virgin train crash and the Buncefield Oil Explosion, the book charts how rapidly the reputation management agenda moves and yet how slowly business learns.
