The Fearless Organization

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119477263
Total Pages : 256 pages
Book Rating : 4.1/5 (194 download)

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Book Synopsis The Fearless Organization by : Amy C. Edmondson

Download or read book The Fearless Organization written by Amy C. Edmondson and published by John Wiley & Sons. This book was released on 2018-11-14 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conquer the most essential adaptation to the knowledge economy The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent—but what good does this talent do if no one is able to speak their mind? The traditional culture of “fitting in” and “going along” spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing. This book explores this culture of psychological safety, and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear path forward to constant learning and healthy innovation. Explore the link between psychological safety and high performance Create a culture where it’s “safe” to express ideas, ask questions, and admit mistakes Nurture the level of engagement and candor required in today’s knowledge economy Follow a step-by-step framework for establishing psychological safety in your team or organization Shed the “yes-men” approach and step into real performance. Fertilize creativity, clarify goals, achieve accountability, redefine leadership, and much more. The Fearless Organization helps you bring about this most critical transformation.

Teaming

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118216768
Total Pages : 359 pages
Book Rating : 4.1/5 (182 download)

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Book Synopsis Teaming by : Amy C. Edmondson

Download or read book Teaming written by Amy C. Edmondson and published by John Wiley & Sons. This book was released on 2012-03-20 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: New breakthrough thinking in organizational learning, leadership, and change Continuous improvement, understanding complex systems, and promoting innovation are all part of the landscape of learning challenges today's companies face. Amy Edmondson shows that organizations thrive, or fail to thrive, based on how well the small groups within those organizations work. In most organizations, the work that produces value for customers is carried out by teams, and increasingly, by flexible team-like entities. The pace of change and the fluidity of most work structures means that it's not really about creating effective teams anymore, but instead about leading effective teaming. Teaming shows that organizations learn when the flexible, fluid collaborations they encompass are able to learn. The problem is teams, and other dynamic groups, don't learn naturally. Edmondson outlines the factors that prevent them from doing so, such as interpersonal fear, irrational beliefs about failure, groupthink, problematic power dynamics, and information hoarding. With Teaming, leaders can shape these factors by encouraging reflection, creating psychological safety, and overcoming defensive interpersonal dynamics that inhibit the sharing of ideas. Further, they can use practical management strategies to help organizations realize the benefits inherent in both success and failure. Presents a clear explanation of practical management concepts for increasing learning capability for business results Introduces a framework that clarifies how learning processes must be altered for different kinds of work Explains how Collaborative Learning works, and gives tips for how to do it well Includes case-study research on Intermountain healthcare, Prudential, GM, Toyota, IDEO, the IRS, and both Cincinnati and Minneapolis Children's Hospitals, among others Based on years of research, this book shows how leaders can make organizational learning happen by building teams that learn.

Teaming to Innovate

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118788435
Total Pages : 74 pages
Book Rating : 4.1/5 (187 download)

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Book Synopsis Teaming to Innovate by : Amy C. Edmondson

Download or read book Teaming to Innovate written by Amy C. Edmondson and published by John Wiley & Sons. This book was released on 2013-09-05 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovation requires teaming. (Put another way, teaming is to innovation what assembly lines are to car production.) This book brings together key insights on teaming, as they pertain to innovation. How do you build a culture of innovation? What does that culture look like? How does it evolve and grow? How are teams most effectively created and then nurtured in this context? What is a leader's role in this culture? This little book is a roadmap for teaming to innovate. We describe five necessary steps along that road: Aim High, Team Up, Fail Well, Learn Fast, and Repeat. This path is not smooth. To illustrate each critical step, we look at real-life scenarios that show how teaming to innovate provides the spark that can fertilize creativity, clarify goals, and redefine the meaning of leadership.

The 4 Stages of Psychological Safety

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Author :
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523087692
Total Pages : 189 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis The 4 Stages of Psychological Safety by : Timothy R. Clark

Download or read book The 4 Stages of Psychological Safety written by Timothy R. Clark and published by Berrett-Koehler Publishers. This book was released on 2020-03-03 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the first practical, hands-on guide that shows how leaders can build psychological safety in their organizations, creating an environment where employees feel included, fully engaged, and encouraged to contribute their best efforts and ideas. Perhaps the leader's most challenging task is to increase intellectual friction while decreasing social friction. When this doesn't happen and it becomes emotionally expensive to say what you truly think and feel, that lack of psychological safety triggers the self-censoring instinct, shuts down learning, and blocks collaboration and creativity. Timothy R. Clark, a former CEO, Oxford-trained social scientist, and organizational consultant, provides a research-based framework to help leaders transform their organizations into sanctuaries of inclusion and incubators of innovation. When leaders cultivate psychological safety, teams and organizations progress through four successive stages. First, people feel included and accepted; then they feel safe to learn, contribute, and finally, challenge the status quo. Clark draws deeply on psychology, philosophy, social science, literature, and his own experiences to show how leaders can, and must, set the tone and model the ideal behaviors—as he says, “you either show the way or get in the way.” This thoughtful and pragmatic guide demonstrates that if you banish fear, install true performance-based accountability, and create a nurturing environment that allows people to be vulnerable as they learn and grow, they will perform beyond your expectations.

Extreme Teaming

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Author :
Publisher : Emerald Group Publishing
ISBN 13 : 1786354500
Total Pages : 224 pages
Book Rating : 4.7/5 (863 download)

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Book Synopsis Extreme Teaming by : Amy C. Edmondson

Download or read book Extreme Teaming written by Amy C. Edmondson and published by Emerald Group Publishing. This book was released on 2017-09-26 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Extreme Teaming provides new insights into the world of increasingly complex, cross industry projects. Amy Edmondson and Jean-Francois Harvey show vividly through their international cases how the complex demands of collaboration impact on management and revolutionize our understanding of teams.

Building the Future

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Author :
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1626564205
Total Pages : 241 pages
Book Rating : 4.6/5 (265 download)

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Book Synopsis Building the Future by : Amy Edmondson

Download or read book Building the Future written by Amy Edmondson and published by Berrett-Koehler Publishers. This book was released on 2016-04-18 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Niccolò Machiavelli famously wrote, "There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success than to take the lead in the introduction of a new order of things." That's what this book is about--innovation far more audacious than a new way to find a restaurant or a smart phone you can wear on your wrist. Harvard professor Amy Edmondson and journalist Susan Salter Reynolds explore how to bring into being systems that transform human experience and make the world more livable and sustainable. This demands "big teaming": intense collaboration across professions and industries that may have completely different mindsets and even be antagonistic to each other. To do this successfully requires practicing new forms of leadership that combine an expansive vision with incremental action--not an easy balance. To reveal how pioneers build the future, Edmondson and Reynolds tell the story of Living PlanIT, an award-winning "smart city" start-up with a breathtakingly ambitious goal: building a showcase high-tech city from scratch to pilot its software. This meant a joint effort spanning a truly disparate group of software entrepreneurs, real estate developers, city government officials, architects, construction companies, and technology corporations. We get to know Living PlanIT's leaders and follow them and their partners through cycles of hope, exhaustion, disillusionment, pragmatism, and renewal. There are powerful lessons here for anyone, in any industry, seeking to transform the world.

Be Fearless

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Author :
Publisher : Simon & Schuster
ISBN 13 : 1501196359
Total Pages : 288 pages
Book Rating : 4.5/5 (11 download)

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Book Synopsis Be Fearless by : Jean Case

Download or read book Be Fearless written by Jean Case and published by Simon & Schuster. This book was released on 2020-01-21 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Be Fearless is researched-based call to action for those seeking to live extraordinary lives and bring about transformational change. LOS ANGELES TIMES BESTSELLER * NATIONAL BESTSELLER Weaving together storytelling, practical tips and inspiration, the book will teach you how to put the five fearless principles to work so that you too can spark the sorts of remarkable breakthroughs that can impact the world. Philanthropist, investor, and technology pioneer Jean Case brings to life the five Be Fearless principles common to the people and organizations that bring about transformational change. When National Geographic Chairman Jean Case set out to investigate the core qualities of great change makers, past and present, from inventors to revolutionaries, she found five surprising traits they all had in common. These weren’t wealth, privilege, or even genius. What all of these exceptional men and women shared was that they had chosen to make a “big bet,” take bold risks, learn from their failures, reach beyond their bubbles, and let urgency conquer fear. Throughout Be Fearless, Jean vividly illustrates these principles through storytelling—from her own transformational life experiences, to Jane Goodall’s remarkable breakthroughs in understanding and protecting chimpanzees, to celebrity chef José Andrés’ decision to be a “first responder” and take his kitchen to the sites of devastating hurricanes to feed the hungry, to Madame C.J. Walker’s vision to build a hair care empire that would employ thousands across the country, and more. She shares new insights to stories you might think you know—like Airbnb’s tale of starting from scratch to transform the hospitality industry, to John F. Kennedy’s history-making moonshot—and gems from changemakers you’ve never heard of. Be Fearless features a compelling foreword from Jane Goodall saying “there is no time in history when it has been more important to Be Fearless” and a new afterword with stories of people inspired to take action after reading the book.

Fearless Leadership: How to Overcome Behavioral Blindspots and Transform Your Organization

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 9780071627559
Total Pages : 304 pages
Book Rating : 4.6/5 (275 download)

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Book Synopsis Fearless Leadership: How to Overcome Behavioral Blindspots and Transform Your Organization by : Loretta Malandro

Download or read book Fearless Leadership: How to Overcome Behavioral Blindspots and Transform Your Organization written by Loretta Malandro and published by McGraw Hill Professional. This book was released on 2009-07-04 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want to move your company in a new direction? Fearless Leadership provides you with the tools to successfully drive change, overcome obstacles, and engage and align people in working effectively together to achieve your business objectives. Leadership guru Dr. Loretta Malandro has developed a groundbreaking behavior-based methodology that is used around the globe to create top-performing leaders and high-performance organizations. It is based on a simple but profound concept: In order to change your organization, you must be willing to alter your behavior and help others make the choice to change their behavior. This means demanding 100% accountability from your people--and yourself. In today's ultra-competitive business environment, a new leadership approach is needed. Fearless Leadership takes you step by step through the process of raising behavioral standards that directly impact the bottom line. You will learn the secrets behind: Confronting the blind spots that sabotage success Overcoming the success-strangling “need to be right” Eliminating silo mentality and building committed partnerships Ending compliance and gaining full support and alignment Talking straight and confronting difficult situations head on Building a culture of 100% accountability Too many people in leadership positions attempt to enact change through systemic means, such as restructuring or altering processes. The secret to real and lasting change lies in changing behavior--how people work together. Change the level of ownership and performance of people and you will transform your organization. Leaders who are able to act courageously when faced with uncertainty or fear, take bold stands, and engage with people in very real ways are those who generate great and long-lasting results. Fearless Leadership shows you how.

The Fearless Leader

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Author :
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781719576864
Total Pages : 144 pages
Book Rating : 4.5/5 (768 download)

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Book Synopsis The Fearless Leader by : Chris Baron

Download or read book The Fearless Leader written by Chris Baron and published by Createspace Independent Publishing Platform. This book was released on 2018-06-23 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership is never defined by the size of an organization. Integrity, passion, and a commitment to serve others enable every individual to lead effectively. This book is a powerful tool that will resonate with anyone at any level looking to strengthen their influence. Invaluable lessons are shared practically to demonstrate how to lead with candor and authenticity to a broad audience. Whether you are a front-line leader, individual, or most senior corporate executive, great insights will be gained from this read.

Fearless Leadership (Second Edition)

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Author :
Publisher : Greenleaf Book Group
ISBN 13 : 1626341141
Total Pages : 195 pages
Book Rating : 4.6/5 (263 download)

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Book Synopsis Fearless Leadership (Second Edition) by : Carey Lohrenz

Download or read book Fearless Leadership (Second Edition) written by Carey Lohrenz and published by Greenleaf Book Group. This book was released on 2014-10-07 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 Amazon Bestseller in Leadership Wall Street Journal Bestseller An F-14 fighter pilot’s top lessons for leading fearlessly—and bringing a team to peak performance As an aviation pioneer, Carey D. Lohrenz learned what fearless leadership means in some of the most demanding and extreme environments imaginable: the cockpit of an F-14 and the flight deck of an aircraft carrier. Here, her teams had to perform at their peak—or lives were on the line. Faltering leadership was simply unacceptable. Through these experiences, Lohrenz identified a fundamental truth: high-performing teams require fearless leaders. Since leaving the Navy, she’s translated that lesson into a new field, helping top business leaders, from Fortune 500 executives to middle managers, supercharge performance in today’s competitive business environments. In Fearless Leadership, Lohrenz walks you through the three fundamentals of real fearlessness—courage, tenacity, and integrity—and then reveals fearless leadership in action, offering advice on how to set a bold vision, bring the team together (as wingmen, not Top Gun mavericks), execute effectively, and stay resilient through hard times. Whether you’re stepping into your first leadership role or looking to get out of a longstanding rut, Fearless Leadership will act like your afterburner—rocketing you to ever-higher levels of performance.

Purpose-driven Organizations

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Publisher : Springer
ISBN 13 : 3030176746
Total Pages : 153 pages
Book Rating : 4.0/5 (31 download)

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Book Synopsis Purpose-driven Organizations by : Carlos Rey

Download or read book Purpose-driven Organizations written by Carlos Rey and published by Springer. This book was released on 2019-06-17 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: A higher purpose is not simply about profit. Symbolising the motivations of our actions and efforts, it reflects something much more aspirational and contributes to our global society. This open access book offers novel solutions to ensure employees support a wider organizational meaning whilst guaranteeing that the company benefits from the employee’s individual sense of purpose. Advocating a shift from previous models and theories, this book contributes to debate and offers insight for both scholars and practitioners. The chapters bring together academic rigour and practical models to help readers distinguish between the fads and influential strategies. Exploring the development of purpose at each level of business, from strategy and leadership to communication, this book avoids theoretical jargon and provides new approaches to building sustainable purpose-driven organizations. This is an Open Access book sponsored by DPMC Spain, UIC Barcelona and Corporate Excellence - Centre for Reputation Leadership

Lead From The Heart

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Publisher : Hay House, Inc
ISBN 13 : 1401967612
Total Pages : 306 pages
Book Rating : 4.4/5 (19 download)

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Book Synopsis Lead From The Heart by : Mark C. Crowley

Download or read book Lead From The Heart written by Mark C. Crowley and published by Hay House, Inc. This book was released on 2022-08-23 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership and engagement expert Mark C. Crowley shows how trading in the old business playbook for heart-led leadership strategies will create purpose-driven, dedicated employees and higher levels of performance. Revised and updated to address the needs of those managing Gen Z and millennial employees in addition to the latest global research on employee engagement. In this thoroughly revised and updated edition of his now classic book, visionary Mark C. Crowley provides the roadmap workplace leaders the world over are seeking: How to most successfully and sustainably inspire and manage other human beings in the post-pandemic era. · Nearly 50 million workers quit their jobs in the U.S. alone in 2021—a record number likely to be exceeded in 2022. · While we might imagine that an opportunity to earn greater pay is the key driver of this “Great Resignation,” research shows two-thirds of the reasons people leave jobs boil down to issues related to their engagement and overall well-being. · More specifically, people quit when they feel they aren’t valued, respected, appreciated, coached—or cared about personally—by their manager and organization. · Thanks in large part to the COVID pandemic and a global reset of what matters most to people in their lives, human beings have profoundly evolved in what they need and want in exchange for their work. · Consequently, a radical change in employee expectations demands that organizations and managers rapidly pivot by embracing leadership practices that match the moment. · The remedy to the Great Resignation is to adopt more humane ways of managing people knowing they inherently lead to infinitely greater engagement not to mention optimal employee performance. · In this new and updated version of his seminal and visionary book, Mark C. Crowley draws upon emerging medical and other scientific discoveries which prove it's the heart, not the mind, that drives human motivation and achievement. · While we’ve long been led to believe that human beings are essentially rational beings, new research shows that feelings and emotions far more often motivate human behavior and what people care about most and commit themselves to in their lives. · In light of this breakthrough understanding, it’s become incumbent upon workplace managers to pay great attention to their employees' emotional experience at work—far greater attention than any of us ever believed necessary. · Ironically, most of us were told the heart has no place in workplace management. In fact, most of us were taught that the heart acts like Kryptonite in leadership: it inherently undermines a manager's effectiveness - and lowers performance. · What makes this book so remarkable is that it brilliantly contradicts all those traditional beliefs and proves why people naturally and instinctively respond to managers who care about them personally and support their deep human needs. · To be absolutely clear, there's nothing soft or weak about the Lead From The Heart philosophy. Instead, it represents the future of workplace management and a roadmap to driving uncommon engagement, productivity and profitability when organizations around the world are wanting it most. · Rich with inspiring stories and illuminating research, this book proves that when you lead people with a greater balance of mind and heart, people naturally follow. And they also excel.

Fearless Schools

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Author :
Publisher : Creative Leadership Press
ISBN 13 : 9781954744219
Total Pages : 200 pages
Book Rating : 4.7/5 (442 download)

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Book Synopsis Fearless Schools by : Douglas Reeves

Download or read book Fearless Schools written by Douglas Reeves and published by Creative Leadership Press. This book was released on 2021-05-19 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: What does it take to have fearless schools? It starts with psychological safety-students, teachers, and leaders who know that mistakes are the source of learning, not shame or embarrassment. In order for great learning to take place, we first must build the trust and resilience needed to produce fearless students, teachers, and leaders-and ultimately create fearless schools. "If we are truly going to make schools inviting places for all students to come to and flourish, then the status quo, the 'normal, ' is not good enough. To build the trust, the collegiality, the aspirational expectations among educators for this to happen-we need to be fearless. Doug Reeves outlines the conditions for such fearlessness: not tolerating mediocrity, confronting reality over wishful thinking, listening and candor, and resilience and learning together from errors. Written with passion, this book invites you to develop the courage to create schools that are fearless such that all (educators and students) are improving, aspiring, and are part of a learning organization." -John Hattie, Emeritus Laureate Professor, Melbourne Graduate School of Education; Chair, Board of the Australian Institute for Teaching and School Leadership "In Fearless Schools, Dr. Reeves tackles an urgent issue facing our children and the staff members who work with them. Fear of the virus, fear of change, and even fear of interacting with others will create a critical need to address these fears, reduce anxiety, and generally tend to the social and emotional health of children and staff." -Chris Lee Nicastro, PhD, former Commissioner of Education, State of Missouri

Choosing Courage

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Author :
Publisher : Harvard Business Press
ISBN 13 : 164782009X
Total Pages : 218 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Choosing Courage by : Jim Detert

Download or read book Choosing Courage written by Jim Detert and published by Harvard Business Press. This book was released on 2021-05-18 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: An inspirational, practical, and research-based guide for standing up and speaking out skillfully at work. Have you ever wanted to disagree with your boss? Speak up about your company's lack of diversity or unequal pay practices? Make a tough decision you knew would be unpopular? We all have opportunities to be courageous at work. But since courage requires risk—to our reputations, our social standing, and, in some cases, our jobs—we often fail to act, which leaves us feeling powerless and regretful for not doing what we know is right. There's a better way to handle these crucial moments—and Choosing Courage provides the moral imperative and research-based tactics to help you become more competently courageous at work. Doing for courage what Angela Duckworth has done for grit and Brene Brown for vulnerability, Jim Detert, the world's foremost expert on workplace courage, explains that courage isn't a character trait that only a few possess; it's a virtue developed through practice. And with the right attitude and approach, you can learn to hone it like any other skill and incorporate it into your everyday life. Full of stories of ordinary people who've acted courageously, Choosing Courage will give you a fresh perspective on the power of voicing your authentic ideas and opinions. Whether you’re looking to make a mark, stay true to your values, act with more integrity, or simply grow as a professional, this is the guide you need to achieve greater impact at work.

Creating Psychological Safety

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Author :
Publisher :
ISBN 13 : 9781784529185
Total Pages : 208 pages
Book Rating : 4.5/5 (291 download)

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Book Synopsis Creating Psychological Safety by : Tony Humphreys

Download or read book Creating Psychological Safety written by Tony Humphreys and published by . This book was released on 2020-10-13 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hope is the reader will experience the psychological safety to create fearless and inclusive relationships in all their life settings. The pathways to psychological safety are outlined throughout the book with a focus on parents, teachers, managers and leaders, who are the architects of the relationships they create with significant others.

Teams That Work

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Publisher : Oxford University Press
ISBN 13 : 0190056975
Total Pages : 240 pages
Book Rating : 4.1/5 (9 download)

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Book Synopsis Teams That Work by : Scott Tannenbaum

Download or read book Teams That Work written by Scott Tannenbaum and published by Oxford University Press. This book was released on 2020-09-01 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why do some teams thrive, while others struggle? In the modern workplace, employees collaborate. Managers are expected to be effective team leaders and employees are expected to be valued teammates. But many teams struggle. Being part of a struggling team can be unpleasant, but it can also hurt your career and waste company resources. In Teams That Work, Scott Tannenbaum and Eduardo Salas present the seven drivers of team effectiveness and the clearest recommendations on what really makes teams great. Applying the lessons they've learned from working with high-stakes, high-risk team situations to any kind of organization, they will dispel some of the most enduring myths (e.g., can you be both a star and a great team player?), feature the most useful psychological research, and share real-world illustrations of effective teams in action. Readers will find actionable, evidence-based tips for being an effective team leader, a great team member, a supportive senior leader, or an impactful consultant.

Discovery-driven Growth

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Author :
Publisher : Harvard Business Press
ISBN 13 : 1591396859
Total Pages : 256 pages
Book Rating : 4.5/5 (913 download)

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Book Synopsis Discovery-driven Growth by : Rita Gunther McGrath

Download or read book Discovery-driven Growth written by Rita Gunther McGrath and published by Harvard Business Press. This book was released on 2009 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on extensive research and the authors' combined thirty years of experience, Discovery-Driven Growth provides a breakthrough system for managing strategic growth. You will learn how to identify and prioritize your company's full portfolio of opportunities - from new product lines to entirely new businesses. The authors then show how to best execute specific initiatives, test major project assumptions, and develop a culture that values disciplined experimentation and learning over meeting mindless and unrealistic goals. Tools for dealing with each challenge are backed by examples from companies, from small firms to global giants, that have successfully put these methods into practice.