The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071801979
Total Pages : 176 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High by : Steven Dinkin

Download or read book The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High written by Steven Dinkin and published by McGraw Hill Professional. This book was released on 2012-12-14 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: The proven four-step method for improving communication and managing conflict in any healthcare setting The Exchange Strategy for Managing Conflict in Health Care delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small. "A fresh, clear-eyed view of how to approach conflict in the American healthcare system . . . shows how direct, immediate, tactful, and open communication will greatly improve any workplace setting." -- KATHLEEN SELLICK, President and CEO, Rady Children's Hospital "Having worked in large hospital systems for many years, I wish I had known these skills and techniques when I supervised nurses and coordinated teams." -- KIM PHILLIPS, MSN, RN, CFCN, Nurse's Touch, Inc. "During the past 12 months, over 450 managers and supervisors on my team at Sanford Health have gone through this training, and it works!" -- EVAN BURKETT, Chief Human Resources Officer, Sanford Health "The strategy and skills laid out in this book . . . are truly effective. Ignore this at your peril." -- DR. SAMUEL B. HO, Chief, Gastroenterology Section, Veterans Affairs San Diego Healthcare System, Professor of Medicine, University of California, San Diego

Fundamentals of U.S. Health Care

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Publisher : Taylor & Francis
ISBN 13 : 1317216768
Total Pages : 472 pages
Book Rating : 4.3/5 (172 download)

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Book Synopsis Fundamentals of U.S. Health Care by : Jahangir Moini

Download or read book Fundamentals of U.S. Health Care written by Jahangir Moini and published by Taylor & Francis. This book was released on 2017-04-07 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: All health care students must be familiar with the basic concepts of health care in the United States. This introductory textbook presents vital information on health care careers and legal, ethical, financial, and policy issues that will help their future practice. It includes chapters on: careers in the health care profession; the complexity of health care; the Patient Protection and Affordable Care Act; professionalism in health; health care for special populations; the Occupational Safety and Health Administration (OSHA) standards; research and advancements in health care; the future of health care. Fundamentals of U.S. Health Care is unique in the way it highlights the important elements of each health career, including job requirements, length of study, and salaries. With the student in mind, this book is accompanied by a website that features detailed PowerPoints and test banks with more than 1,000 review questions. Well-organized and easily understood, this overview provides a reliable, relevant resource and up-to-date reference. It is essential reading for all allied health students, including nurses, surgical technicians, dental hygienists, radiology technicians, medical assistants, pharmacy technicians, physician assistants, and more.

The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High

Download The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High PDF Online Free

Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071801960
Total Pages : 211 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High by : Steven Dinkin

Download or read book The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High written by Steven Dinkin and published by McGraw Hill Professional. This book was released on 2012-12-11 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Created for the modern medical workplace, a proven four-step program that empowers any manager or trainer with the strategies and skills of a seasoned mediator

Pharmacy Clinical Coordinator's Handbook

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Publisher : ASHP
ISBN 13 : 1585284807
Total Pages : 391 pages
Book Rating : 4.5/5 (852 download)

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Book Synopsis Pharmacy Clinical Coordinator's Handbook by : Lynn Eschenbacher

Download or read book Pharmacy Clinical Coordinator's Handbook written by Lynn Eschenbacher and published by ASHP. This book was released on 2016-01-01 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take Your Skills and Your Team to the Next Level Inside you’ll get real-life examples, sample forms, policies, procedures, checklists, and more for every aspect of your practice, including formulary management, communications, strategic planning, and staff development. Plus, tables and figures for everything from delegation flow and budget schedules to nonformulary drug requests and the SAFE Tool Scoring System. Get the advice, support, and tools you need to answer essential questions facing any clinical coordinator or manager: What are the key organizational relationships I need to develop to be successful? How can I best demonstrate the value that pharmacy provides to the healthcare team? How can I build and inspire a team to achieve high-quality patient outcomes? With multiple responsibilities and multiple priorities, how do I get started? What can I do to advance clinical pharmacy practice? As a clinical coordinator or clinical manager you are in a position to positively impact the lives of both your staff and the patients you serve every day. With the Pharmacy Clinical Coordinators Handbook you can now develop the vision and strategy you need to succeed in this essential and demanding position.

Becoming a Conflict Competent Leader

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118417224
Total Pages : 325 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis Becoming a Conflict Competent Leader by : Craig E. Runde

Download or read book Becoming a Conflict Competent Leader written by Craig E. Runde and published by John Wiley & Sons. This book was released on 2012-11-27 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward. This new edition expands on the conflict competence model, includes new tools and techniques, shows how to develop conflict competent teams and organizations, and offers a new online assessment.

Renegotiating Health Care

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 047056220X
Total Pages : 512 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Renegotiating Health Care by : Leonard J. Marcus

Download or read book Renegotiating Health Care written by Leonard J. Marcus and published by John Wiley & Sons. This book was released on 2011-07-20 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Renegotiating Health Care Since the first edition of Renegotiating Health Care was published in 1995, new treatments, technologies, business models, reimbursement methods, and regulations have tangibly transformed the substance of health care negotiation. This thoroughly revised and updated edition of Renegotiating Health Care offers a practical guide to negotiation and conflict resolution in the health care field. It explores why unresolved conflict can hamper any organization's ability to make timely, cost-effective decisions and implement new strategies. The book focuses on the complex interactions between those who deliver, receive, administer, and oversee health care. It defines negotiation techniques and conflict resolution approaches that can improve efficiency, quality of care, and patient safety. Renegotiating Health Care outlines strategies and methods to resolve the myriad thorny issues encompassing the health care enterprise. It should be required reading for students and professionals in health services management, clinicians, leaders, policy makers, and conflict resolution experts working in the health care field. Praise for Renegotiating Health Care "An outstanding book! I learned their principles of meta-leadership while at the CDC and continue to use them at ABC News. This book is a must for anyone in leadership: practical, intuitive, and priceless." —Richard E. Besser, MD, chief health and medical editor, ABC News "This book is a must-read to assist today's health professional navigate the ever-changing health care delivery system. Leadership will be the key to success." —Pat Ford-Roegner, RN, MSW, FAAN, senior health consultant and former CEO, American Academy of Nursing

Managing Conflicts at Work

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Author :
Publisher : 50Minutes.com
ISBN 13 : 2806269881
Total Pages : 34 pages
Book Rating : 4.8/5 (62 download)

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Book Synopsis Managing Conflicts at Work by : 50MINUTES.COM,

Download or read book Managing Conflicts at Work written by 50MINUTES.COM, and published by 50Minutes.com. This book was released on 2017-08-11 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ready to take your business to the next level? Find out everything you need to know about conflict resolution in the workplace with this practical guide. Conflict is an inevitable part of human relationships and often arises at work due to differences of opinion, disagreements over tasks or personality clashes. However, conflict does not have to be destructive: acting quickly will enable you to resolve the situation amicably, and disagreement can even lead to new ideas and innovation if it is channelled well. In 50 minutes you will be able to: • Develop your assertiveness and make sure that your needs are respected • Defuse tensions between colleagues before the situation deteriorates • Channel conflict constructively to generate new ideas and solutions to problems ABOUT 50MINUTES.COM | COACHING The Coaching series from the 50Minutes collection is aimed at all those who, at any stage in their careers, are looking to acquire personal or professional skills, adapt to new situations or simply re-evaluate their work-life balance. The concise and effective style of our guides enables you to gain an in-depth understanding of a broad range of concepts, combining theory, constructive examples and practical exercises to enhance your learning.

The Exchange

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Author :
Publisher : CRC Press
ISBN 13 : 1439852995
Total Pages : 141 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis The Exchange by : Steven Dinkin

Download or read book The Exchange written by Steven Dinkin and published by CRC Press. This book was released on 2011-06-28 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: Studies indicate that on average, managers and supervisors spend a little more than forty percent of their time resolving workplace conflicts. All this time adds up to a lot of headaches, a hit to morale, and a significant loss in productivity. The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict is for every director, manager, and supervisor who is tired of using trial and error to put out fires. Supplying readers with proven tools for resolving emotionally charged disputes, this go-to-guide details a four-stage process derived from the conflict resolution model used for more than 25 years at the National Conflict Resolution Center. Designed specifically for the workplace, this highly structured process facilitates the discussion of intense emotional issues so you can learn to preempt and de-escalate disputes before they become volatile. Whether your company is restructuring, downsizing, or merging—or simply needs helpful techniques for use in meetings with angry, disruptive, and disputing employees—The Exchange is for you! Praise for: ... the authors deliver an extraordinary method for resolving disputes quickly and simply and for the greatest benefit of the organization. —Marshall Goldsmith, New York Times Best-Selling Author It could be the difference between having a so-so organization and a great one. —Ken Blanchard, co-author of The One Minute Manager® and Lead with LUV ... we finally have a professional, well-organized program to refer to when conflicts arise in our hospitals and clinics. —Evan Burkett, Chief Human Resource Officer, Sanford Health ... a way to facilitate mutual understanding and common goals in order to move to a better place. —Bill Geppert, Senior Vice President, Cox Communications, Inc.

Strategic Project Management Made Simple

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 047044293X
Total Pages : 314 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Strategic Project Management Made Simple by : Terry Schmidt

Download or read book Strategic Project Management Made Simple written by Terry Schmidt and published by John Wiley & Sons. This book was released on 2009-03-16 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: When Fortune Magazine estimated that 70% of all strategies fail, it also noted that most of these strategies were basically sound, but could not be executed. The central premise of Strategic Project Management Made Simple is that most projects and strategies never get off the ground because of adhoc, haphazard, and obsolete methods used to turn their ideas into coherent and actionable plans. Strategic Project Management Made Simple is the first book to couple a step-by-step process with an interactive thinking tool that takes a strategic approach to designing projects and action initiatives. Strategic Project Management Made Simple builds a solid platform upon four critical questions that are vital for teams to intelligently answer in order to create their own strong, strategic foundation. These questions are: 1. What are we trying to accomplish and why? 2. How will we measure success? 3. What other conditions must exist? 4. How do we get there? This fresh approach begins with clearly understanding the what and why of a project - comprehending the bigger picture goals that are often given only lip service or cursory reviews. The second and third questions clarify success measures and identify the risky assumptions that can later cause pain if not spotted early. The how questions - what are the activities, budgets, and schedules - comes last in our four-question system. By contrast, most project approaches prematurely concentrate on the how without first adequately addressing the three other questions. These four questions guide readers into fleshing out a simple, yet sophisticated, mental workbench called "the Logical Framework" - a Systems Thinking paradigm that lays out one's own project strategy in an easily accessible, interactive 4x4 matrix. The inclusion of memorable features and concepts (four critical questions, LogFrame matrix, If-then thinking, and Implementation Equation) make this book unique.

The Handbook of Conflict Resolution

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 0787986666
Total Pages : 959 pages
Book Rating : 4.7/5 (879 download)

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Book Synopsis The Handbook of Conflict Resolution by : Morton Deutsch

Download or read book The Handbook of Conflict Resolution written by Morton Deutsch and published by John Wiley & Sons. This book was released on 2006-09-18 with total page 959 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook of Conflict Resolution, Second Edition is written for both the seasoned professional and the student who wants to deepen their understanding of the processes involved in conflicts and their knowledge of how to manage them constructively. It provides the theoretical underpinnings that throw light on the fundamental social psychological processes involved in understanding and managing conflicts at all levels—interpersonal, intergroup, organizational, and international. The Handbook covers a broad range of topics including information on cooperation and competition, justice, trust development and repair, resolving intractable conflict, and working with culture and conflict. Comprehensive in scope, this new edition includes chapters that deal with language, emotion, gender, and personal implicit theories as they relate to conflict.

Communicating in a Crisis

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Author :
Publisher : DIANE Publishing
ISBN 13 : 1437903487
Total Pages : 96 pages
Book Rating : 4.4/5 (379 download)

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Book Synopsis Communicating in a Crisis by : Robert DeMartino

Download or read book Communicating in a Crisis written by Robert DeMartino and published by DIANE Publishing. This book was released on 2009-02 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: A resource for public officials on the basic tenets of effective communications generally and on working with the news media specifically. Focuses on providing public officials with a brief orientation and perspective on the media and how they think and work, and on the public as the end-recipient of info.; concise presentations of techniques for responding to and cooperating with the media in conveying info. and delivering messages, before, during, and after a public health crisis; a practical guide to the tools of the trade of media relations and public communications; and strategies and tactics for addressing the probable opportunities and the possible challenges that are likely to arise as a consequence of such communication initiatives. Ill.

Negotiating the Impossible

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Publisher : Berrett-Koehler Publishers
ISBN 13 : 1626566992
Total Pages : 295 pages
Book Rating : 4.6/5 (265 download)

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Book Synopsis Negotiating the Impossible by : Deepak Malhotra

Download or read book Negotiating the Impossible written by Deepak Malhotra and published by Berrett-Koehler Publishers. This book was released on 2018-07-19 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Filled with great strategies you can immediately put to use in your business and personal lives . . . extremely entertaining, thought-provoking.” —Tyra Banks, CEO, TYRA Beauty, and creator of America’s Next Top Model Some negotiations are easy. Others are more difficult. And then there are situations that seem completely hopeless. Conflict is escalating, people are getting aggressive, and no one is willing to back down. And to top it off, you have little power or other resources to work with. Harvard professor and negotiation adviser Deepak Malhotra shows how to defuse even the most potentially explosive situations and to find success when things seem impossible. Malhotra identifies three broad approaches for breaking deadlocks and resolving conflicts, and draws out scores of actionable lessons using behind-the-scenes stories of fascinating real-life negotiations, including drafting of the US Constitution, resolving the Cuban Missile Crisis, ending bitter disputes in the NFL and NHL, and beating the odds in complex business situations. But he also shows how these same principles and tactics can be applied in everyday life, whether you are making corporate deals, negotiating job offers, resolving business disputes, tackling obstacles in personal relationships, or even negotiating with children. As Malhotra reminds us, regardless of the context or which issues are on the table, negotiation is always, fundamentally, about human interaction. No matter how high the stakes or how protracted the dispute, the object of negotiation is to engage with other human beings in a way that leads to better understandings and agreements. The principles and strategies in this book will help you do this more effectively in every situation. “This book is magic for any deal maker.” —Daniel H. Pink, New York Times-bestselling author

How to Deal with Resistance to Change

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Author :
Publisher :
ISBN 13 :
Total Pages : 9 pages
Book Rating : 4.:/5 (932 download)

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Book Synopsis How to Deal with Resistance to Change by :

Download or read book How to Deal with Resistance to Change written by and published by . This book was released on 1990 with total page 9 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Skilled Helper

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Publisher : Cengage Learning
ISBN 13 : 9781285065786
Total Pages : 464 pages
Book Rating : 4.0/5 (657 download)

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Book Synopsis The Skilled Helper by : Gerard Egan

Download or read book The Skilled Helper written by Gerard Egan and published by Cengage Learning. This book was released on 2014 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: Internationally recognised for its successful problem-management approach to effective helping, this book offers a step-by-step guide to the counselling process.

The Power of the 2 x 2 Matrix

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Publisher : John Wiley & Sons
ISBN 13 : 1118046633
Total Pages : 359 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis The Power of the 2 x 2 Matrix by : Alex Lowy

Download or read book The Power of the 2 x 2 Matrix written by Alex Lowy and published by John Wiley & Sons. This book was released on 2011-03-23 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: By studying the work of hundreds of the most original and effective business minds, the authors present a common architecture that illuminates exceptional analysis and creative performance. 2 x 2 Thinking is characterized by a fundamental appreciation for the dynamic and complex nature of business. The best strategists go out of their way to tackle dilemmas rather than merely solve problems. They use opposition, creative tension, iteration and transcendence to get to the heart of issues and involve critical others in finding the best solutions. The authors demonstrate how to apply the 2 x 2 approach to a wide range of important business challenges.

Getting to Yes

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Publisher : Houghton Mifflin Harcourt
ISBN 13 : 9780395631249
Total Pages : 242 pages
Book Rating : 4.6/5 (312 download)

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Book Synopsis Getting to Yes by : Roger Fisher

Download or read book Getting to Yes written by Roger Fisher and published by Houghton Mifflin Harcourt. This book was released on 1991 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an agreement.

The Weightless World

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Author :
Publisher : MIT Press
ISBN 13 : 9780262531665
Total Pages : 276 pages
Book Rating : 4.5/5 (316 download)

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Book Synopsis The Weightless World by : Diane Coyle

Download or read book The Weightless World written by Diane Coyle and published by MIT Press. This book was released on 1999 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: 1. The Weightless World -- 2. Where Have All The Jobs Gone? -- 3. Weightless Work -- 4. Nourishing the Grass Roots -- 5. Fear of Flexibility -- 6. The End of Welfare -- 7. The Ageing of Nations -- 8. Globalism and Globaloney -- 9. Visible and Invisible Cities -- 10. Weightless Government.