The Essential Department Chair

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118123743
Total Pages : 496 pages
Book Rating : 4.1/5 (181 download)

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Book Synopsis The Essential Department Chair by : Jeffrey L. Buller

Download or read book The Essential Department Chair written by Jeffrey L. Buller and published by John Wiley & Sons. This book was released on 2012-01-24 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE ESSENTIAL DEPARTMENT CHAIR This second edition of the informative and influential The Essential Department Chair offers academic chairs and department heads the information they need to excel in their roles. This book is about the "how" of academic administration: for instance, how do you cultivate a potential donor for much-needed departmental resources? How do you persuade your department members to work together more harmoniously? How do you keep the people who report to you motivated and capable of seeing the big picture? Thoroughly revised, updated, and expanded, this classic resource covers a broad spectrum of timely topics and is now truly more than a guide—it's a much-needed desk reference that tells you "everything you need to know to be a department chair." The Essential Department Chair contains information on topics such as essentials of creating a strategic plan, developing and overseeing a budget, key elements of fundraising, preparing for the role of chair, meeting the challenges of mentoring to increase productivity, and creating a more collegial atmosphere. The book also explores the chair's role in the search process, shows how to conduct a successful interview and what to do when it's time to let someone go. And the author includes suggestions for the best practices to adopt when doing an evaluation or assessment. The Essential Department Chair, Second Edition, contains a wealth of new, realistic case studies to equip leaders in this pivotal position to excel in departmental and institutional life.

The Department Chair Primer

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 111807744X
Total Pages : 130 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis The Department Chair Primer by : Don Chu

Download or read book The Department Chair Primer written by Don Chu and published by John Wiley & Sons. This book was released on 2012-02-07 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: If higher education is to fulfill its vital social mission, new department leaders must be prepared for their positions and get up to speed on the basics quickly, educating themselves about the role and continuing to learn on the job. In this second edition of his classic resource, Don Chu outlines the proven ideas and strategies new department chairs need in order to do their jobs well. Thoroughly revised and updated, The Department Chair Primer contains information that addresses the current pressures and challenges in higher education and offers practical suggestions for responding to them. Filled with illustrative examples, the book gets straight to the heart of challenges and issues. Each chapter details a particular problem, includes a brief introduction to the topic, and provides tips on how to deal with the situation. Covering a wealth of topics, The Department Chair Primer Explores the chair's role as department leader Offers suggestions for handling stress and conflict Includes information on budgeting, resource management, and development Contains strategies for professional development, people management, and working with challenging personnel Presents ideas for handling department communications, student development, and strategic positioning Written in a concise and accessible manner, The Department Chair Primer is an ideal resource for the busy new department chair.

The Department Chair

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Author :
Publisher : Rowman & Littlefield
ISBN 13 : 1475862539
Total Pages : 207 pages
Book Rating : 4.4/5 (758 download)

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Book Synopsis The Department Chair by : Christopher J. Jochum

Download or read book The Department Chair written by Christopher J. Jochum and published by Rowman & Littlefield. This book was released on 2021-12-15 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: While serving as a department chair can be one of the most rewarding leadership positions in higher education, it is also one for which most people are not adequately prepared. Given the significance of this position and its impact on students, faculty and staff, this book provides a practical approach to leadership based upon the notion that the best way to improve organizations and the lives of those within them is by improving their leaders. As a result, readers will first be challenged to identify their true intentions for leading as a department chair which means acknowledging that what makes one a successful faculty member does not, by itself, equate to being an effective leader. In addition, readers will learn how to establish a healthy culture, the importance of hiring, how to courageously address conflict, the value of mentoring and developing others along with the significance of effectively leading students. In addition, readers will learn about crisis leadership and how to effectively assess if and when it’s time to move on from the chair position.

Working with Problem Faculty

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Publisher : John Wiley & Sons
ISBN 13 : 1118283120
Total Pages : 245 pages
Book Rating : 4.1/5 (182 download)

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Book Synopsis Working with Problem Faculty by : R. Kent Crookston

Download or read book Working with Problem Faculty written by R. Kent Crookston and published by John Wiley & Sons. This book was released on 2012-07-30 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: Working with Problem Faculty When asked to name their number one concern and problem, department leaders overwhelmingly said that it was dealing with difficult people. Now R. Kent Crookston draws on the wisdom of seasoned department chairs, the academic literature, and his own experience as a department head and dean to shed new light on this perennial problem. Working with Problem Faculty outlines a practical six-step process that aims at improving an entire department and charts a clear course for dealing with problem faculty by Clarifying values and expectations Following policy Building trust with colleagues Evaluating yourself and your perceptions Listening Taking appropriate action By following these six steps, department chairs are able to challenge problem faculty with consideration, confidence, and effectiveness. "Anyone seeking practical help in dealing with difficult people will appreciate this book. Using relevant examples, Crookston describes a six-step process for managing people who might appear to be unmanageable." Mary Lou Higgerson, vice president for academic affairs emeritus, Baldwin Wallace University "Crookston has done his homework. After careful research and decades of personal experience Dr. Crookston shares a practical, insightful, and crucial handbook for addressing the most formidable challenge all leaders face. And best of all, he doesn't just advise on how to act when things go wrong, he gives proactive guidance to ensure that things go right." Joseph Grenny, New York Times bestselling coauthor of Change Anything and Crucial Conversations: Tools for Talking When Stakes are High

The Professor Is In

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Author :
Publisher : Crown
ISBN 13 : 0553419420
Total Pages : 450 pages
Book Rating : 4.5/5 (534 download)

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Book Synopsis The Professor Is In by : Karen Kelsky

Download or read book The Professor Is In written by Karen Kelsky and published by Crown. This book was released on 2015-08-04 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive career guide for grad students, adjuncts, post-docs and anyone else eager to get tenure or turn their Ph.D. into their ideal job Each year tens of thousands of students will, after years of hard work and enormous amounts of money, earn their Ph.D. And each year only a small percentage of them will land a job that justifies and rewards their investment. For every comfortably tenured professor or well-paid former academic, there are countless underpaid and overworked adjuncts, and many more who simply give up in frustration. Those who do make it share an important asset that separates them from the pack: they have a plan. They understand exactly what they need to do to set themselves up for success. They know what really moves the needle in academic job searches, how to avoid the all-too-common mistakes that sink so many of their peers, and how to decide when to point their Ph.D. toward other, non-academic options. Karen Kelsky has made it her mission to help readers join the select few who get the most out of their Ph.D. As a former tenured professor and department head who oversaw numerous academic job searches, she knows from experience exactly what gets an academic applicant a job. And as the creator of the popular and widely respected advice site The Professor is In, she has helped countless Ph.D.’s turn themselves into stronger applicants and land their dream careers. Now, for the first time ever, Karen has poured all her best advice into a single handy guide that addresses the most important issues facing any Ph.D., including: -When, where, and what to publish -Writing a foolproof grant application -Cultivating references and crafting the perfect CV -Acing the job talk and campus interview -Avoiding the adjunct trap -Making the leap to nonacademic work, when the time is right The Professor Is In addresses all of these issues, and many more.

The Academic Chair's Handbook

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Author :
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 308 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis The Academic Chair's Handbook by : Daniel W. Wheeler

Download or read book The Academic Chair's Handbook written by Daniel W. Wheeler and published by Jossey-Bass. This book was released on 2008-04-18 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Academic Chair's Handbook Every aspiring, new, and experienced chairperson will benefit from this rich resource of many integrated and well-tested strategies that foster faculty development and their own development. —Larry A. Braskamp, professor emeritus, Loyola University Chicago This second edition of The Academic Chair's Handbook provides an updated, comprehensive, and practical guide for academic department chairs and division heads at both two- and four-year institutions. This essential resource includes new material on a variety of topics such as technology, funding and resources, departmental climate and quality, assessment, and accreditation, and describes several strategies department chairs can use to build a positive work environment that fosters professional growth of both faculty and chairs. The book's self-assessment inventory can help determine which strategy is most appropriate for a particular situation. While the strategies are upbeat, positive, and developmental, they clearly address the often harsh political realities involved in chairing academic departments.

The College AdministratorÕs Survival Guide

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Author :
Publisher : Harvard University Press
ISBN 13 : 0674258541
Total Pages : 305 pages
Book Rating : 4.6/5 (742 download)

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Book Synopsis The College AdministratorÕs Survival Guide by : C. K. Gunsalus

Download or read book The College AdministratorÕs Survival Guide written by C. K. Gunsalus and published by Harvard University Press. This book was released on 2021-07-13 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book that every dean and department chair needs to survive--and thrive--in the twenty-first-century university. First released in 2006, The College Administrator's Survival Guide has served as the bible for a generation of provosts, deans, department chairs, and program directors. Shrewd administrators have returned to the guide time and again for C. K. Gunsalus's advice on handling complaints, negotiating disagreements, and dealing with difficult personalities. Now, in this revised and updated edition, Gunsalus guides rookie administrators and seasoned veterans through today's most pressing higher-education challenges. These days academic leaders must respond to heightened demands for transparency and openness. These demands are intensified by social media, which increases the visibility of university conflicts and can foster widespread misinformation about campus affairs. Meanwhile, institutions have become flatter, with administrators expected to work more closely with faculty, students, and a range of professionals even as support staffs shrink. Between the ever-replenishing inbox, the integration of often-exasperating management systems into every dimension of academic life, and the new demands of remote learning, deans and department heads are juggling more balls than ever before. Tightening budgets have already forced administrators into more difficult choices and, in the wake of COVID-19, there will be no relief from financial constraints. From #MeToo to partisan battles over curricula and funding, college and university leaders need more savvy and greater sensitivity than ever. What hasn't changed are the challenges of dealing with difficult people and the importance of creating and maintaining environments in which faculty, staff, and students have the support they need to do their best work. The College Administrator's Survival Guide provides the tools to keep cool and get the job done.

The Department Chair as Transformative Diversity Leader

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Author :
Publisher : Taylor & Francis
ISBN 13 : 1000971198
Total Pages : 189 pages
Book Rating : 4.0/5 (9 download)

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Book Synopsis The Department Chair as Transformative Diversity Leader by : Edna Chun

Download or read book The Department Chair as Transformative Diversity Leader written by Edna Chun and published by Taylor & Francis. This book was released on 2023-07-03 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the imminent demographic shifts in our society and the need to prepare students for citizenship in a global, knowledge-based society, the role of the academic department chair in creating diverse and inclusive learning environments is arguably the most pivotal position in higher education today. In the United States, increasing minority student enrollment coupled with the emergence of a minority majority American nation by 2042 demands that academic institutions be responsive to these changing demographics. The isolation of the ivory tower is no longer an option. This is the first book to address the role of the department chair in diversity and addresses an unmet need by providing a research-based, systematic approach to diversity leadership in the academic department based upon survey findings and in-person interviews. The department chair represents the nexus between the faculty and the administration and is positioned uniquely to impact diversity progress. Research indicates that more than 80 percent of academic decisions regarding appointment, curriculum, tenure and promotion, classroom pedagogy, and student outcomes are made by the department chair in consultation with the faculty. This book examines the multidimensional contributions that chairs make in advancing diversity within their departments and institutions in the representation of diverse faculty and staff; in tenure and promotion; curricular change; student learning outcomes; and departmental climate. The scope and content of the book is not limited to institutions in the United States but is applicable to academic institutions globally in their efforts to address the access and success of increasingly diverse student populations. It addresses institutional power structures and the role of the dean in relation to the appointment of chairs and their impact on the success of chairs from non-dominant groups, including female, minority, and lesbian/gay/transgendered individuals who serve in predominantly white male departments. Using qualitative and quantitative research methods, the book analyzes predominant structural and behavioral barriers that can impede diversity progress within the academic department. It then focuses upon the opportunities and challenges chairs face in their collaborative journey with faculty and administration toward inclusive departmental and institutional practices. Each chapter provides concrete strategies that chairs can use to strengthen diversity in the academic department.Addressed to department chairs, deans, faculty, and administrative leaders in higher education in all Western societies facing demographic change and global challenges, this book offers a critical road map to creating the successful academic institutions that will meet the needs of our changing populations.

How to Chair a Department

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Author :
Publisher : JHU Press
ISBN 13 : 1421445247
Total Pages : 200 pages
Book Rating : 4.4/5 (214 download)

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Book Synopsis How to Chair a Department by : Kevin Dettmar

Download or read book How to Chair a Department written by Kevin Dettmar and published by JHU Press. This book was released on 2022-09-20 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, accessible handbook for chairing a department. Over the course of a typical academic career, most faculty will serve at least one term as chair of a department. It's a leadership and service role that's at the very heart of faculty satisfaction and student success, yet few receive any training on how to do the job. How to Chair a Department is a practical, accessible handbook for new and prospective chairs, providing both principles and practices for effective departmental leadership. Based on his dozen years of chairing departments, Kevin Dettmar provides invaluable advice on: • hiring tenure-track and visiting faculty • mentoring faculty colleagues at every stage of their careers • working with staff and other departmental administrators • managing department resources and budgets • meeting the needs of students • dealing with stress and conflict • connecting the department to the larger university or college as a whole • overseeing the department's curricula • maintaining a scholarly or creative profile • preparing for career moves after chairing a department How to Chair a Department demystifies this important faculty position and argues that the role of chair, though sometimes seen as a burden, can prove to be a genuine opportunity for personal and professional growth.

Faculty Incivility

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Publisher : John Wiley & Sons
ISBN 13 : 0470197668
Total Pages : 246 pages
Book Rating : 4.4/5 (71 download)

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Book Synopsis Faculty Incivility by : Darla J. Twale

Download or read book Faculty Incivility written by Darla J. Twale and published by John Wiley & Sons. This book was released on 2008-02-04 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: This important book addresses the prevalence of faculty incivility, camouflaged aggression, and the rise of an academic bully culture in higher education. The authors show how to recognize a bully culture that may form as a result of institutional norms, organizational structure, academic culture, and systemic changes. Filled with real-life examples, the book offers research-based suggestions for dealing with this disruptive and negative behavior in the academic workplace.

The Essential Department Chair

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Author :
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 316 pages
Book Rating : 4.X/5 (4 download)

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Book Synopsis The Essential Department Chair by : Jeffrey L. Buller

Download or read book The Essential Department Chair written by Jeffrey L. Buller and published by Jossey-Bass. This book was released on 2006-03-15 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are many guides for academic administrators that explore differing philosophies of administration, theoretical approaches to management and leadership, and new trends in higher education administration. Books such as these can inspire department chairs to develop a major new vision for their discipline or even their entire institution. But in order to make that vision a reality, chairs must know how to excel at the many administrative tasks assigned to them. For instance, how do you cultivate a potential donor for much-needed departmental resources? How do you interview someone when your dean assigns you to a committee searching for an administrator in a different academic area? How do you fire someone? How do you get your department members to work together more harmoniously? How do you keep the people who report to you motivated and capable of seeing the big picture? This book is about the "how" of academic administration. Based on a series of workshops given by the author in the area of faculty and administrative development, each topic deals concisely with the most important information chairs will want to have at their fingertips when faced with a particular challenge or opportunity. Intended to be a ready reference that chairs turn to as needed, this book emphasizes proven solutions over untested theories and stresses what chairs need to know now in order to be most successful in their administrative positions.

Academic Leadership

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Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 520 pages
Book Rating : 4.X/5 (3 download)

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Book Synopsis Academic Leadership by : Deryl R. Leaming

Download or read book Academic Leadership written by Deryl R. Leaming and published by Jossey-Bass. This book was released on 2007 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the responsibilities entailed in being a department chairperson are ever evolving, those who occupy the position must continually adapt and build upon their skills in order to meet new challenges and expectations. In the first edition of Academic Leadership, Deryl R. Leaming helped thousands of chairpersons navigate changes in higher education and effectively lead their departments. While maintaining its focus on practical application, this new edition has been significantly revised and expanded to address new aspects of the role of department chairs. Now organized into six parts, the second edition contains best practices and ideas from some of today's leading scholars. It also incorporates information on emerging challenges and expectations for department chairpersons, including Developing a departmental vision Working with constituents Retaining students Conflict management Mentoring faculty Post-tenure review Written to assist chairpersons in carrying out their duties, each concise chapter offers advice and practical suggestions for aspiring, new, and experienced chairpersons. Readers are provided with the expectations of the chair role as well as examples for handling specific tasks. In addition, this book encourages chairpersons to analyze their departments in order to effect improvement and develop their own approaches to solving problems. Featuring useful checklists, tables, and sample forms, this book also provides practical tools on the key areas of chair work—departmental management; interacting with faculty, students, and upper administration; financial matters; legal issues; assessment and evaluation. This invaluable resource will help guide chairpersons through the many responsibilities of their position.

The Essentials for New Department Chairs

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118196732
Total Pages : 108 pages
Book Rating : 4.1/5 (181 download)

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Book Synopsis The Essentials for New Department Chairs by : Carolyn Allard

Download or read book The Essentials for New Department Chairs written by Carolyn Allard and published by John Wiley & Sons. This book was released on 2011-10-04 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a new department chair, you face many challenges?chief among them that you likely received little or no formal training in academic leadership. You may feel that you face these challenges alone, but in fact a wealth of information and time-tested techniques have been collected over the years from experienced academic administrators. For the first time, this booklet brings together some of the best guidance and strategies that have appeared in The Department Chair, resulting in a collection that is highly relevant to a new chair?s work. The advice contained in these pages can help you build the skills necessary to successfully lead your department. This booklet is full of practical advice that can be put to use immediately, and each article is concisely written so you won?t have to spend valuable time searching for a solution or technique. Whether you?re looking for information on how to work more effectively with your dean, how to better manage your time, how to conduct successful department meetings, or how to best facilitate change, this booklet will help?it covers all these topics and more, from the basics to the specifics. This booklet is structured to provide guidance in four critical areas: chair as leader, getting started, managing conflict, and helping faculty and students thrive. The articles were selected to provide you with timely, comprehensive information. They detail effective practice and represent the best, most innovative thinking on topics and situations you will regularly encounter. This essential resource will become your personal guide as you navigate the responsibilities of your new role as department chair.

A Guide to Faculty Development

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 0470600063
Total Pages : 523 pages
Book Rating : 4.4/5 (76 download)

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Book Synopsis A Guide to Faculty Development by : Kay J. Gillespie

Download or read book A Guide to Faculty Development written by Kay J. Gillespie and published by John Wiley & Sons. This book was released on 2010-02-18 with total page 523 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the first edition of A Guide to Faculty Development was published in 2002, the dynamic field of educational and faculty development has undergone many changes. Prepared under the auspices of the Professional and Organizational Development Network in Higher Education (POD), this thoroughly revised, updated, and expanded edition offers a fundamental resource for faculty developers, as well as for faculty and administrators interested in promoting and sustaining faculty development within their institutions. This essential book offers an introduction to the topic, includes twenty-three chapters by leading experts in the field, and provides the most relevant information on a range of faculty development topics including establishing and sustaining a faculty development program; the key issues of assessment, diversity, and technology; and faculty development across institutional types, career stages, and organizations. "This volume contains the gallant story of the emergence of a movement to sustain the vitality of college and university faculty in difficult times. This practical guide draws on the best minds shaping the field, the most productive experience, and elicits the imagination required to reenvision a dynamic future for learning societies in a global context." —R. Eugene Rice, senior scholar, Association of American Colleges and Universities "Across the country, people in higher education are thinking about how to prepare our graduates for a rapidly changing world while supporting our faculty colleagues who grew up in a very different world. Faculty members, academic administrators, and policymakers alike will learn a great deal from this volume about how to put together a successful faculty development program and create a supportive environment for learning in challenging times." —Judith A. Ramaley, president, Winona State University "This is the book on faculty development in higher education. Everyone involved in faculty development—including provosts, deans, department chairs, faculty, and teaching center staff—will learn from the extensive research and the practical wisdom in the Guide." —Peter Felten, president, The POD Network (2010–2011), and director, Center for the Advancement of Teaching and Learning, Elon University

Time Management for Department Chairs

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 0470769017
Total Pages : 166 pages
Book Rating : 4.4/5 (77 download)

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Book Synopsis Time Management for Department Chairs by : Christian K. Hansen

Download or read book Time Management for Department Chairs written by Christian K. Hansen and published by John Wiley & Sons. This book was released on 2011-07-26 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Department chairs who have asked themselves the question 'Who knows where the time goes' should ask Christian Hansen for the answer. His book, Time Management for Department Chairs, will help chairs maximize the investment of their most important resources—their time, focus, and energy."—Don Chu, author, The Department Chair Primer "Department chairs take note: Hansen's Time Management for Department Chairs can change your life in just three hours. Written by a seasoned academic chair, the author offers practical ideas and strategic advice about how to increase your day-to-day effectiveness (and sanity) by using proven approaches to managing expectations, organizing tasks, running meetings, monitoring communication, controlling calendars, avoiding interruptions, containing crises, and everything else in between. If you want to learn how to strike a better work-life balance, this book should be at the top of your reading list!"—Christine Licata, senior associate provost, Rochester Institute of Technology "It's about time—the resource department chairs have the least of and what faculty want the most! Christian Hansen's book is filled with insights, techniques, and artful strategies to help chairs maximize their time while working effectively with faculty and balancing their personal and professional lives. This book is a life saver!"—Walter Gmelch, dean, University of San Francisco

The Essential Department Chair Tool Kit

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Author :
Publisher : Jossey-Bass
ISBN 13 : 9781118093115
Total Pages : pages
Book Rating : 4.0/5 (931 download)

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Book Synopsis The Essential Department Chair Tool Kit by : Jossey-Bass

Download or read book The Essential Department Chair Tool Kit written by Jossey-Bass and published by Jossey-Bass. This book was released on 2011-02-10 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

A Toolkit for Department Chairs

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Author :
Publisher : Rowman & Littlefield
ISBN 13 : 1475814208
Total Pages : 149 pages
Book Rating : 4.4/5 (758 download)

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Book Synopsis A Toolkit for Department Chairs by : Jeffrey L. Buller

Download or read book A Toolkit for Department Chairs written by Jeffrey L. Buller and published by Rowman & Littlefield. This book was released on 2015-03-02 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Toolkit for Department Chairs is designed to give academic administrators the skills they need in order to do their jobs more effectively. Combining case studies, scenarios, practical advice, and problem solving activities, the book offers chairs a valuable resource for negotiating the real-life challenges they face as academic leaders. Many of the case studies and scenarios included in this book have been field tested by the co-authors in over thirty years of administrative training workshops. Current and aspiring department chairs will discover many new tools that they can include in their administrative toolkits from this practical, accessible book. A Toolkit for Department Chairs works well as a personal resource as well as a training manual for leadership programs and textbook for pre- and in-service education for department chairs. Some additional key features of this book include: Practicality in that it offers specific strategies to address the many challenges faced by department chairs. Adaptability for use as an individual study guide, textbook for leadership programs, or discussion guide for groups of academic administrators. Utility in that it fills a demonstrated need in the field of higher education since 96-97% of current department chairs have received no formal training in their administrative responsibilities. Easy of use through short, sometimes humorous scenarios and case studies that cause readers to reflect on their own administrative approaches.