The Convenience Revolution

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The Convenience Revolution

Author : Shep Hyken
Publisher : Sound Wisdom
ISBN 13 : 1640950532
Total Pages : 173 pages
Book Rating : 4.6/5 (49 download)

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Book Synopsis The Convenience Revolution by : Shep Hyken

Download or read book The Convenience Revolution written by Shep Hyken and published by Sound Wisdom. This book was released on 2018-10-02 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: Convenience is King When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase. What about the minibar in your hotel room? That’s convenient too...but the convenience comes at a cost. Did you ever stop to think that the same $5.00 can of Coca-Cola in the hotel’s mini-fridge can be bought down the hall from the vending machine for just $1.25? Yet even with that can of Coke being four times more expensive, hotels are restocking minibars every day. Customers will pay for convenience. And they’ll choose to do more business over time with the people and companies that make their lives more convenient! Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers. The value proposition is both simple and profound: when you reduce friction and make it easier for customers to do business with you, they’ll reward you with their money, their loyalty, and their referrals. That’s the advantage of being a part of The Convenience Revolution.

The Cult of the Customer

Author : Shep Hyken
Publisher : Sound Wisdom
ISBN 13 : 1640951547
Total Pages : 184 pages
Book Rating : 4.6/5 (49 download)

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Book Synopsis The Cult of the Customer by : Shep Hyken

Download or read book The Cult of the Customer written by Shep Hyken and published by Sound Wisdom. This book was released on 2020-03-17 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer – and shows how you can do it too. Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.

The Trust Revolution

Author : M.Todd Henderson
Publisher : Cambridge University Press
ISBN 13 : 1108494234
Total Pages : 235 pages
Book Rating : 4.1/5 (84 download)

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Book Synopsis The Trust Revolution by : M.Todd Henderson

Download or read book The Trust Revolution written by M.Todd Henderson and published by Cambridge University Press. This book was released on 2019-08-15 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: Traces the history of innovation and trust, demonstrating how the Internet offers new ways to rehabilitate and strengthen trust.

The Good Food Revolution

Author : Will Allen
Publisher : Avery
ISBN 13 : 1592407609
Total Pages : 301 pages
Book Rating : 4.5/5 (924 download)

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Book Synopsis The Good Food Revolution by : Will Allen

Download or read book The Good Food Revolution written by Will Allen and published by Avery. This book was released on 2013-07-02 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: Previously published as a Gotham Books hardcover edition.

I'll Be Back

Author : Shep Hyken
Publisher : Sound Wisdom
ISBN 13 : 1640953027
Total Pages : 217 pages
Book Rating : 4.6/5 (49 download)

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Book Synopsis I'll Be Back by : Shep Hyken

Download or read book I'll Be Back written by Shep Hyken and published by Sound Wisdom. This book was released on 2021-09-21 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”

Three Revolutions

Author : Daniel Sperling
Publisher : Island Press
ISBN 13 : 161091905X
Total Pages : 253 pages
Book Rating : 4.6/5 (19 download)

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Book Synopsis Three Revolutions by : Daniel Sperling

Download or read book Three Revolutions written by Daniel Sperling and published by Island Press. This book was released on 2018-03 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Front Cover -- About Island Press -- Subscribe -- Title Page -- Copyright Page -- Contents -- Preface -- Acknowledgments -- 1. Will the Transportation Revolutions Improve Our Lives-- or Make Them Worse? -- 2. Electric Vehicles: Approaching the Tipping Point -- 3. Shared Mobility: The Potential of Ridehailing and Pooling -- 4. Vehicle Automation: Our Best Shot at a Transportation Do-Over? -- 5. Upgrading Transit for the Twenty-First Century -- 6. Bridging the Gap between Mobility Haves and Have-Nots -- 7. Remaking the Auto Industry -- 8. The Dark Horse: Will China Win the Electric, Automated, Shared Mobility Race? -- Epilogue -- Notes -- About the Contributors -- Index -- IP Board of Directors

The Cashless Revolution

Author : Martin Chorzempa
Publisher : Hachette UK
ISBN 13 : 1541700724
Total Pages : 258 pages
Book Rating : 4.5/5 (417 download)

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Book Synopsis The Cashless Revolution by : Martin Chorzempa

Download or read book The Cashless Revolution written by Martin Chorzempa and published by Hachette UK. This book was released on 2022-10-04 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Financial Times, Best Books of 2022: Economics The startling picture of how China’s revolution in finance and technology is changing both Wall Street and the way individuals manage their personal finances. The future of finance – the way Wall Street operates and how individuals manage their money - is on the verge of upheaval. And the force underlying the change comes from China, where finance and technology are being merged into a system with consequences that resonate far beyond China’s border. The changes of this global revolution in finance and technology - fintech - will be as powerful as those wrought in social media, retailing and advertising by giants such as Amazon, Facebook, Google, and Twitter, which have overturned how we shop and communicate. China reinvented money with lightning speed, transforming a backward, antiquated cash-based finance system into one centered on super-apps created by technology giants Alibaba and Tencent. More powerful than anything available outside of China, they allow their billion users to pay, borrow, invest, buy goods and services, travel, chat (and far more) all fused together in one mobile phone application. Think Facebook, Google, Twitter, Goldman Sachs, Amazon, J.P. Morgan Chase all rolled into one app. We in the West need to understand China’s cashless revolution for reasons ranging from the macroeconomic to issues of personal liberty: The cutting edge of finance is now in China, forcing major financial firms in the United States and the West to figure out how not to be left behind.. China’s cashless revolution is also a harbinger of our future if we let the genie out of the bottle and allow big tech to become big finance. As money goes digital and central banks around the world consider launching digital currencies, we may have both immense convenience and a frightening concentration of power that could violate our privacy, stifle competition, increase financial risk, and give big firms or the government more control over our financial lives. And, once this genie is out of the bottle, the struggle to put it back in may be impossible.

The Revolution of Ivy

Author : Amy Engel
Publisher : Entangled: Teen
ISBN 13 : 1633751163
Total Pages : 257 pages
Book Rating : 4.6/5 (337 download)

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Book Synopsis The Revolution of Ivy by : Amy Engel

Download or read book The Revolution of Ivy written by Amy Engel and published by Entangled: Teen. This book was released on 2015-11-03 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Engel makes good use of her setting; the fight for survival on the cusp of winter stokes the sense of danger in a way that matches Ivy's roiling feelings, and the love story moves with the slow-growing heat that Ivy needs." —Kirkus Reviews I am still alive. Barely. My name is Ivy Westfall. I am sixteen years old and a traitor. Three months ago, I was forced to marry the president's son, Bishop Lattimer—as all daughters of the losing side of the war are sold off in marriage to the sons of the winners. But I was different. I had a mission—to kill Bishop. Instead, I fell in love with him. Now I am an outcast, left to survive the brutal savagery of the lands outside of civilization. Yet even out here, there is hope. There is life beyond the fence. But I can’t outrun my past. For my actions have set off a treasonous chain of events in Westfall that will change all of our fates—especially Bishop's. And this time, it is not enough to just survive... The Book of Ivy series is best enjoyed in order. Reading Order: Book #1 The Book of Ivy Book #2 The Revolution of Ivy

The Royalist Revolution

Author : Eric Nelson
Publisher : Harvard University Press
ISBN 13 : 067473534X
Total Pages : 401 pages
Book Rating : 4.6/5 (747 download)

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Book Synopsis The Royalist Revolution by : Eric Nelson

Download or read book The Royalist Revolution written by Eric Nelson and published by Harvard University Press. This book was released on 2014-10-06 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: The founding fathers were rebels against the British Parliament, Eric Nelson argues, not the Crown. As a result of their labors, the 1787 Constitution assigned its new president far more power than any British monarch had wielded for 100 years. On one side of the Atlantic were kings without monarchy; on the other, monarchy without kings.

Digital Customer Service

Author : Rick DeLisi
Publisher : John Wiley & Sons
ISBN 13 : 1119841909
Total Pages : 262 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis Digital Customer Service by : Rick DeLisi

Download or read book Digital Customer Service written by Rick DeLisi and published by John Wiley & Sons. This book was released on 2021-08-31 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.

The Revolutionary Paul Revere

Author : Joel J. Miller
Publisher : HarperChristian + ORM
ISBN 13 : 141856057X
Total Pages : 319 pages
Book Rating : 4.4/5 (185 download)

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Book Synopsis The Revolutionary Paul Revere by : Joel J. Miller

Download or read book The Revolutionary Paul Revere written by Joel J. Miller and published by HarperChristian + ORM. This book was released on 2010-04-05 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Quick in the saddle and fast out of town.” Watch one of America’s most remarkable heroes come alive through fast-paced prose and gripping storytelling. He’s Famous for his Ride. He’s Essential for So Much More. The story of Paul Revere is the story of the American Revolution. Always smack dab in the thick of things, he was an ordinary citizen living in extraordinarily turbulent times. Revere played key roles in colonial tax fights and riots, the infamous Boston Massacre, the Tea Party, the Battle of Lexington and Concord, and even the rati?cation of the U.S. Constitution. In this fast-paced, dramatic account, Paul Revere’s life pulses with energy as author Joel J. Miller explores his family and church life along with his revolutionary contribution as a spy, entrepreneur, express rider, freemason, and commercial visionary. “The story of Paul Revere—a hero of Massachusetts, a hero of America—was never more timely. Nor has it ever been better told than by Joel J. Miller. The Revolutionary Paul Revere gallops along with all the drama and intrigue of a great novel, highlighting what makes Revere so essential in the story of America’s founding and its growth as a force for freedom in the world. This is a vibrant, vital, and wonderful story.” ?WILLIAM J. BENNETT, Author, America: The Last Best Hope and A Century Turns

Amaze Every Customer Every Time

Author : Shep Hyken
Publisher : Greenleaf Book Group
ISBN 13 : 1626340099
Total Pages : 249 pages
Book Rating : 4.6/5 (263 download)

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Book Synopsis Amaze Every Customer Every Time by : Shep Hyken

Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are you waiting for? Let the amazement begin! The best of the best know that no matter how great the product or service, getting and keeping customers requires delivering an amazing experience, every single time. In Amaze Every Customer Every Time, customer service expert Shep Hyken offers 52 proven tools and ideas for transforming your company into a seriously customer-focused operation--with a serious competitive edge.

Free Market Revolution

Author : Yaron Brook
Publisher : Macmillan + ORM
ISBN 13 : 1137079347
Total Pages : 321 pages
Book Rating : 4.1/5 (37 download)

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Book Synopsis Free Market Revolution by : Yaron Brook

Download or read book Free Market Revolution written by Yaron Brook and published by Macmillan + ORM. This book was released on 2012-09-18 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: NATIONAL BESTSELLER A look at how our current crises are caused by too much government, and how Ayn Rand's bold defense of free markets can help us change course. The rise of the Tea Party and the 2010 election results revealed that tens of millions of Americans are alarmed by Big Government, but skeptical that anything can or will be done to stop the growth of the state. In Free Market Revolution, the keepers of Ayn Rand's legacy argue that the answer lies in her pioneering philosophy of capitalism and self-interest –a philosophy that more and more people are turning to for answers. In the past few years, Rand's works have surged to new peaks of popularity, as politicians like Paul Ryan, media figures like John Stossel, and businessmen like John Mackey routinely name her as one of their chief influences. Here, Brook and Watkins explain how her ideas can solve a host of political and economic ills, including the debt crisis, inflation, overregulation, and the swelling welfare state. And most important, they show how Rand's philosophy can enable defenders of the free market to sieze the moral high ground in the fight to limit government. This is a fresh and urgent look at the ideas of one of the most controversial figures in modern history – ideas that may prove the only hope for the future.

The Revolution Will Not Be Microwaved

Author : Sandor Ellix Katz
Publisher : Chelsea Green Publishing
ISBN 13 : 1603580174
Total Pages : 402 pages
Book Rating : 4.6/5 (35 download)

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Book Synopsis The Revolution Will Not Be Microwaved by : Sandor Ellix Katz

Download or read book The Revolution Will Not Be Microwaved written by Sandor Ellix Katz and published by Chelsea Green Publishing. This book was released on 2006-11-15 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: From James Beard Award winner and New York Times–bestselling author of The Art of Fermentation An instant classic for a new generation of monkey-wrenching food activists. Food in America is cheap and abundant, yet the vast majority of it is diminished in terms of flavor and nutrition, anonymous and mysterious after being shipped thousands of miles and passing through inscrutable supply chains, and controlled by multinational corporations. In our system of globalized food commodities, convenience replaces quality and a connection to the source of our food. Most of us know almost nothing about how our food is grown or produced, where it comes from, and what health value it really has. It is food as pure corporate commodity. We all deserve much better than that. In The Revolution Will Not Be Microwaved, author Sandor Ellix Katz (Sandor Katz's Fermentation Journeys, The Art of Fermentation, and Wild Fermentation) profiles grassroots activists who are taking on Big Food, creating meaningful alternatives, and challenging the way many Americans think about food. From community-supported local farmers, community gardeners, and seed saving activists, to underground distribution networks of contraband foods and food resources rescued from the waste stream, this book shows how ordinary people can resist the dominant system, revive community-based food production, and take direct responsibility for their own health and nutrition.

The Ice Swan

Author : J'nell Ciesielski
Publisher : Thomas Nelson
ISBN 13 : 0785248439
Total Pages : 401 pages
Book Rating : 4.7/5 (852 download)

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Book Synopsis The Ice Swan by : J'nell Ciesielski

Download or read book The Ice Swan written by J'nell Ciesielski and published by Thomas Nelson. This book was released on 2021-07-06 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: Amid the violent last days of the glittering Russian monarchy, a princess on the run finds her heart where she least expects it. 1917, Petrograd. Fleeing the murderous flames of the Russian Revolution, Princess Svetlana Dalsky hopes to find safety in Paris with her mother and sister. But the city is buckling under the weight of the Great War, and the Bolsheviks will not rest until they have erased every Russian aristocrat from memory. Svetlana and her family are forced into hiding in Paris’s underbelly, with little to their name but the jewels they sewed into their corsets before their terrifying escape. Born the second son of a Scottish duke, the only title Wynn MacCallan cares for is that of surgeon. Putting his talents with a scalpel to good use in the hospitals in Paris, Wynn pushes the boundaries of medical science to give his patients the best care possible. After treating Svetlana for a minor injury, he is pulled into a world of decaying imperial glitter. Intrigued by this mysterious, cold, and beautiful woman, Wynn follows Svetlana to an underground Russian club where drink, dance, and questionable dealings collide on bubbles of vodka. Out of money and options, Svetlana agrees to a marriage of convenience with the handsome and brilliant Wynn, who will protect her and pay off her family’s debts. It’s the right thing for a good man to do, but Wynn cannot help hoping the marriage will turn into one of true affection. When Wynn’s life takes an unexpected turn, so does Svetlana’s—and soon Paris becomes as dangerous as Petrograd. And as the Bolsheviks chase them to Scotland, Wynn and Svetlana begin to wonder if they will ever be able to outrun the love they are beginning to feel for one another. “The Ice Swan is a ray of light in the middle of a Europe that was sinking into darkness. Ciesielski’s talent for storytelling from the heart is a feast for the readers’ eyes.” —Mario Escobar, international bestselling author of Remember Me and Children of the Stars Adventurous World War I historical romance For fans of Kate Quinn, Beatriz Williams, and Aimie K. Runyan Full-length, stand-alone novel (approx. 120,000 words) Includes discussion questions for book clubs

The Great Railroad Revolution

Author : Christian Wolmar
Publisher : PublicAffairs
ISBN 13 : 1610391802
Total Pages : 450 pages
Book Rating : 4.6/5 (13 download)

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Book Synopsis The Great Railroad Revolution by : Christian Wolmar

Download or read book The Great Railroad Revolution written by Christian Wolmar and published by PublicAffairs. This book was released on 2012-09-25 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: America was made by the railroads. The opening of the Baltimore & Ohio line -- the first American railroad -- in the 1830s sparked a national revolution in the way that people lived thanks to the speed and convenience of train travel. Promoted by visionaries and built through heroic effort, the American railroad network was bigger in every sense than Europe's, and facilitated everything from long-distance travel to commuting and transporting goods to waging war. It united far-flung parts of the country, boosted economic development, and was the catalyst for America's rise to world-power status. Every American town, great or small, aspired to be connected to a railroad and by the turn of the century, almost every American lived within easy access of a station. By the early 1900s, the United States was covered in a latticework of more than 200,000 miles of railroad track and a series of magisterial termini, all built and controlled by the biggest corporations in the land. The railroads dominated the American landscape for more than a hundred years but by the middle of the twentieth century, the automobile, the truck, and the airplane had eclipsed the railroads and the nation started to forget them. In The Great Railroad Revolution, renowned railroad expert Christian Wolmar tells the extraordinary story of the rise and the fall of the greatest of all American endeavors, and argues that the time has come for America to reclaim and celebrate its often-overlooked rail heritage.

Be Amazing Or Go Home

Author : Shep Hyken
Publisher :
ISBN 13 : 9781640951495
Total Pages : 240 pages
Book Rating : 4.9/5 (514 download)

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Book Synopsis Be Amazing Or Go Home by : Shep Hyken

Download or read book Be Amazing Or Go Home written by Shep Hyken and published by . This book was released on 2019-10 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master-and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:¿Showing up ready to be amazing¿Being proactive¿Craving feedback¿Taking responsibility¿Embracing authenticity¿Focusing on excellence¿Turning misery into magicOnce you master these habits, you'll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.