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The Centrelink Experiment
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Book Synopsis The Centrelink Experiment by : John Halligan
Download or read book The Centrelink Experiment written by John Halligan and published by ANU E Press. This book was released on 2008-12-01 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Centrelink was established in 1997 as part of the Howard government's bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery 'provider' agency separated from the policy functions of the 'purchaser'. Carved out of a monolithic Department of Social Security, Centrelink was established along 'business lines' operating 320 service centres and delivering payments to 10 million Australians. Although enjoying 'monopoly provider' status, the organisation was required to deliver services to many different clients on behalf of its 'purchasing departments' (up to 25 in total) under the terms of quasi-contractual service agreements. It was meant to demonstrate a greater level of both transparency and accountability for the administration of payments amounting to over $60 billion of Commonwealth expenditure. For many years there was a real 'buzz' around the Centrelink experiment and staff and clients were generally enthusiastic about the transformation. However, after around eight years, the experiment was reined in and Centrelink was placed under closer ministerial direction and under a new managing department. The experiment continues, but its trajectory reflects the different pressures impacting on such dedicated 'services delivery agencies'. John Halligan, Professor of Government at the University of Canberra, is a foremost Australian expert on public sector governance and has published extensively on the evolution, form and behaviour of the public sectors in Australia and overseas. This volume is the culmination of an exhaustive empirical study of the origins and experience of 'the Centrelink Experiment'. I commend this book to researchers, policy practitioners and students with an interest in policy innovation, change management and the realpolitik of public sector reform.
Book Synopsis The Centrelink Experiment by : J. Halligan
Download or read book The Centrelink Experiment written by J. Halligan and published by . This book was released on 1996 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Centrelink was established in 1997 as part of the Howard government's bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery 'provider' agency separated from the policy functions of the 'purchaser'. Carved out of a monolithic Department of Social Security, Centrelink was established along 'business lines' operating 320 service centres and delivering payments to 10 million Australians. Although enjoying 'monopoly provider' status, the organisation was required to deliver services to many different clients on behalf of its 'purchasing departments' (up to 25 in total) under the terms of quasi-contractual service agreements. It was meant to demonstrate a greater level of both transparency and accountability for the administration of payments amounting to over $$60 billion of Commonwealth expenditure. For many years there was a real 'buzz' around the Centrelink experiment and staff and clients were generally enthusiastic about the transformation. However, after around eight years, the experiment was reined in and Centrelink was placed under closer ministerial direction and under a new managing department. The experiment continues, but its trajectory reflects the different pressures impacting on such dedicated 'services delivery agencies'.
Book Synopsis The Ashgate Research Companion to New Public Management by : Tom Christensen
Download or read book The Ashgate Research Companion to New Public Management written by Tom Christensen and published by Routledge. This book was released on 2016-03-23 with total page 608 pages. Available in PDF, EPUB and Kindle. Book excerpt: This collection provides a comprehensive, state-of-the art review of current research in the field of New Public Management (NPM) reform. Aimed primarily at a readership with a special interest in contemporary public-sector reforms, The Ashgate Research Companion to New Public Management offers a refreshing and up-to-date analysis of key issues of modern administrative reforms. This volume comprises a general introduction and twenty-nine chapters divided into six thematic sessions, each with chapters ranging across a variety of crucial topics in the field of New Public Management reforms and beyond. The principal themes to be addressed are: ¢
Book Synopsis Policing Welfare Fraud by : Scarlet Wilcock
Download or read book Policing Welfare Fraud written by Scarlet Wilcock and published by Taylor & Francis. This book was released on 2023-12-11 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Policing Welfare Fraud charts and interrogates the suite of measures ostensibly designed to combat welfare fraud and non-compliance. In Australia, which serves as the empirical focus of this book, these strategies include stringent ID checks, pre-emptive data surveillance technologies including the infamous and illegal ‘robodebt’ programme, a dedicated fraud hotline and an ‘intelligence-led’ fraud investigation framework. Drawing on original documentary and interview data, including interviews with fraud investigators, this book unpacks the logics that underpin these anti-fraud initiatives with a focus on how these initiatives are imbued with logics and practices more readily associated with the criminal justice system. The central argument of the book is that the emergence of contemporary welfare compliance regimes represents a form of ‘governing through fraud’ in which the threat of welfare fraud has effectively necessitated a regime of criminalisation within the welfare state. This has been enabled by a broader process of neoliberal welfare reform, which has cast suspicion over all welfare use. The overall effect of this regime is to restrict access to social security, punish welfare recipients and stigmatise welfare use. Policing Welfare Fraud also highlights points of contradiction and multiplicity in the enactment of specific welfare compliance initiatives, including attempts by welfare officials to moderate or reformulate these strategies ‘on the ground’. These findings demonstrate that the criminalisation of welfare is neither uniform nor inexorable, and that more progressive welfare reform is possible. An accessible and compelling read, this book will appeal to students and scholars of criminology, sociology, politics and those interested in the policing of welfare recipients.
Book Synopsis Service Provision and Rural Sustainability by : Greg Halseth
Download or read book Service Provision and Rural Sustainability written by Greg Halseth and published by Routledge. This book was released on 2018-10-25 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Access to quality services and community infrastructure are vital parts of supporting sustainable and resilient rural and small town places. Renewing outdated infrastructure and supporting the delivery of services in rural communities present significant challenges from the constrained fiscal and policy realities of the 21st century. Drawing upon contributors from five Organization for Economic Co-operation and Development (OECD) countries, this book describes innovative service delivery and community infrastructure models that are appropriate to the contemporary rural and resource-dependent regions of developed economies. The examples show that an entrepreneurial approach to service delivery and infrastructure provision by local organizations and governments is needed. Critical economic and community development supports are crucial to assist creative and innovative sets of solutions that work for small communities. Chapters in this book argue that community development foundations for resilient rural and small town communities and regions must be co-constructed and co-delivered in partnership by both local and senior government actors, in terms of both policy and committed resources. This volume will be extremely valuable for students, scholars, and community development practitioners exploring policy-making, government initiatives, and community service provision in rural and small town places.
Book Synopsis Dilemmas in Public Management in Greater China and Australia by : Andrew Podger
Download or read book Dilemmas in Public Management in Greater China and Australia written by Andrew Podger and published by ANU Press. This book was released on 2023-07-12 with total page 612 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book draws on more than a decade of workshops organised by the Greater China Australia Dialogue on Public Administration, involving scholars and practitioners from Mainland China, Hong Kong, Taiwan and Australia. Although these workshops recognised the major differences in the institutional frameworks of these jurisdictions, until recently they focused largely on the shared challenges and the diffusion of ideas and approaches. As rising international tensions inevitably draw attention to areas where interests and philosophies diverge, it is the differences that must now be highlighted. Yet, despite the tensions, this book reveals that these jurisdictions continue to address shared challenges in public administration. The book’s contributors focus in detail on these four areas: 1. intergovernmental relations, including the shifting balance between centralisation and decentralisation 2. budgeting and financial management, including during and after the COVID-19 pandemic 3. the civil service, its capability, and its relationship with government and the public 4. service delivery, particularly in health and aged care. This book is aimed at a wide readership, not only at those within the jurisdictions it explores. It emphasises the importance of continued engagement in understanding different approaches to public administration—confirming fundamental philosophical differences where necessary but also looking for common ground and opportunities for shared learning.
Book Synopsis Steering from the Centre by : Carl Dahlström
Download or read book Steering from the Centre written by Carl Dahlström and published by University of Toronto Press. This book was released on 2011-08-27 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Governments face new challenges in an era marked by globalization, shifting economic and national security policies, pervasive electronic media, and policy reform. Steering from the Centre details how chief executives in ten Western democracies have responded to governance challenges in the wake of reform ideas such as the New Public Management which stress deregulation and decentralization. This volume analyzes the extent to which the centre of government can retain political and administrative control when delivery of public services is increasingly done through networks, contacts, partnerships, and a host of other devolved arrangements. International in scope, Steering from the Centre covers the experiences of diverse countries and examines how various centralization/decentralization strategies have played out in these differing national and institutional contexts.
Book Synopsis Public Management Reform in the Gulf Cooperation Council and Beyond by : Mhamed Biygautane
Download or read book Public Management Reform in the Gulf Cooperation Council and Beyond written by Mhamed Biygautane and published by Taylor & Francis. This book was released on 2023-05-16 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers an understanding of the current state of public management in the Gulf Cooperation Council (GCC) region, highlighting the region's institutional and human capital constraints. Drawing on case studies from GCC states and beyond, the book provides a policy-oriented analysis of these challenges and a set of recommendations on how to address them. Public Management Reform in the Gulf Cooperation Council and Beyond utilizes several theoretical frameworks to explore three themes: first, how the quality of government and efficiency of its bureaucratic machinery can offer a business-friendly environment for the private sector; second, how public-private partnerships can foster stronger collaboration and exchange of knowledge and expertise between the public and private sectors; and finally, how the existing human capital constraints may be addressed through the effective implementation of talent management, knowledge management, and training programs. A comparative approach is taken throughout the book, contrasting the performance of GCC states with other Middle East and North Africa (MENA) countries or the Organization for Economic Cooperation and Development (OECD) member countries in key governance, public sector performance, and business competitiveness indicators to identify what the GCC states need to do to enhance the quality of government and the capacity to deliver services more efficiently. This book will appeal to academics, practitioners, policymakers and private sector consultants, as well as those interested more broadly in the Middle East and the Gulf region.
Book Synopsis Governance of Public Sector Organizations by : P. Lægreid
Download or read book Governance of Public Sector Organizations written by P. Lægreid and published by Springer. This book was released on 2010-10-27 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Governance of Public Sector Organizations a nalyzes recent changes in government administration by focusing on organizational forms and their effects. Contributors to this edited volume demonstrate how generations of reform result in increased complexity of government organizations, and explain this layering process with multiple theories.
Book Synopsis Tradition and Public Administration by : Martin Painter
Download or read book Tradition and Public Administration written by Martin Painter and published by Springer. This book was released on 2016-01-05 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contributors examine the persistence of administrative patterns in the face of pressures for globablization by developing a concept of administrative traditions and describing the traditions that exist around the world. They assess the impact of traditions on administrative reforms and the capacities of government to change public administration.
Book Synopsis The SAGE Handbook of Public Administration by : B Guy Peters
Download or read book The SAGE Handbook of Public Administration written by B Guy Peters and published by SAGE. This book was released on 2012-08-16 with total page 818 pages. Available in PDF, EPUB and Kindle. Book excerpt: The original Handbook of Public Administration was a landmark publication, the first to provide a comprehensive and authoritative survey of the discipline. The eagerly-awaited new edition of this seminal international handbook continues to provide a complete review and guide to past and present knowledge in this essential field of inquiry. Assembling an outstanding team of scholars from around the world, the second edition explores the current state-of-the-art in academic thinking and the current structures and processes for the administration of public policy. The second edition has been fully revised and updated, with new chapters that reflect emerging issues and changes within the public sector: - Identifying the Antecedents in Public Performance - Bureaucratic Politics - Strategy Structure and Policy Dynamics - Comparative Administrative Reform - Administrative Ethics - Accountability through Market and Social Instruments - Federalism and intergovernmental coordination. A dominant theme throughout the handbook is a critical reflection on the utility of scholarly theory and the extent to which government practices inform the development of this theory. To this end it serves as an essential guide for both the practice of public administration today and its on-going development as an academic discipline. The SAGE Handbook of Public Administration remains indispensable to the teaching, study and practice of public administration for students, academics and professionals everywhere.
Book Synopsis Usability in Government Systems by : Elizabeth Buie
Download or read book Usability in Government Systems written by Elizabeth Buie and published by Elsevier. This book was released on 2012-05-10 with total page 447 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens’ privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book. Covers both public-facing systems and internal systems run by governments Details usability and user experience approaches specific to government websites, intranets, complex systems, and applications Provides practical material that allows you to take the information and immediately use it to make a difference in your projects
Book Synopsis Putting Citizens First by : Evert A. Lindquist
Download or read book Putting Citizens First written by Evert A. Lindquist and published by ANU E Press. This book was released on 2013-08-01 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the focus of policy interventions and involving them in the delivery and design is for many governments a normative ideal; it is a worthy objective and sounds easy to achieve. But the reality is that putting citizens at the centre of policy-making is hard and confronting. Are governments really serious in their ambitions to put citizens first? Are they prepared for the challenges and demands such an approach will demand? Are they prepared to commit the time and resources to ensure genuine engagement takes place and that citizens' interests are considered foremost? And, more importantly, are governments prepared for the trade-offs, risks and loss of control such citizen-centric approaches will inevitably involve?
Book Synopsis Public Sector Governance in Australia by : Meredith Edwards
Download or read book Public Sector Governance in Australia written by Meredith Edwards and published by ANU E Press. This book was released on 2012-07-01 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Provides the first comprehensive theoretical and empirical work on governance in the Commonwealth public sector. It addresses the issues that emerged under the Howard government as well as their handling under the Rudd and Gillard governments." - abstract.
Book Synopsis The Theory and Practice of Local Governance and Economic Development by : M. Considine
Download or read book The Theory and Practice of Local Governance and Economic Development written by M. Considine and published by Springer. This book was released on 2008-02-14 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a comparative study of the use of partnerships and new forms of governance to achieve policy goals that promote economic and social development. In addition to a consideration of the theoretical challenges posed by these institutional developments, the book reviews recent experiences in Asia-Pacific, Europe and North America.
Book Synopsis Leadership and Public Sector Reform in Asia by : Evan Berman
Download or read book Leadership and Public Sector Reform in Asia written by Evan Berman and published by Emerald Group Publishing. This book was released on 2018-04-06 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: Present day knowledge about public sector reforms in Asia is quite scattered and seldom focuses on the challenges of leadership. This book seeks to address this issue by presenting country cases that reflect the great diversity of the region.
Book Synopsis Neoliberal Indigenous Policy by : Elizabeth Strakosch
Download or read book Neoliberal Indigenous Policy written by Elizabeth Strakosch and published by Springer. This book was released on 2016-02-05 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines recent changes to Indigenous policy in English-speaking settler states, and locates them within the broader shift from social to neo-liberal framings of citizen-state relations via a case study of Australian federal policy between 2000 and 2007.
