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The Art Of Quality Debt Collections
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Book Synopsis The Art of Quality Debt Collections by : Darryl D'Souza
Download or read book The Art of Quality Debt Collections written by Darryl D'Souza and published by AuthorHouse. This book was released on 2019-08-20 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: In many respects, collecting debt is a negative job—a fact that all credit risk professionals must be sensitive to. The typical collector may attempt 120 calls a day and speak to 36 customers, and then gain a kept promise from just half of those 36 customers he speaks to. This means the collector has just 18 kept promises and 102 negative results. An 85 per cent negative response rate translates to seven hours of negative feedback in an eight-hour day. This book offers the epiphany that great customer service in debt collections yields far greater kept promises than the above number. Consistent reiteration and coaching of the collections team about the importance of quality has always delivered a 25 to 35 per cent higher performance than the average. There are tips in this book that help you improve collection performance by embracing quality service. This is tried and tested in my career, and this is what this book reiterates.
Book Synopsis The Art of Debt Collections by : Michael Miranda
Download or read book The Art of Debt Collections written by Michael Miranda and published by Lulu.com. This book was released on 2008-09-20 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Art of Debt Collections is for any one doing debt recovery using the telephone, be it 1st party, a collection agency, a collection attorney it provides a training system directed towards a successful debt recovery solution. Though attorney collection practices, 1st party, agency collection practices and techniques might differ, this book still applies. A useful training tool for every debt collection agency, debt collection attorney, 1st party creditor and any one involved in debt recovery services or debt collection services. The book doesn't offer an all encompassing debt elimination strategy, debt collection solution or debt collection strategy. Instead it is geared towards the individual collector, the one who is actually on the phone in direct contact with the debtor. The book covers the physiological aspect of debt collection, and a step by step method for the collection debt phone call. The Art of Debt Collections is a must read for every debt collector.
Book Synopsis How to Open & Operate a Financially Successful Collection Agency Business by : Kristie Lorette
Download or read book How to Open & Operate a Financially Successful Collection Agency Business written by Kristie Lorette and published by Atlantic Publishing Company. This book was released on 2014-07-21 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: According to the U.S. Department of Labor, the median annual income for someone in the collection industry is $29,000 and, as a business owner, you could make even more. The Department also suggests that the industry is expected to grow 18 to 26 percent by 2014. Working in the collection agency business requires patience, empathy, a commitment to excellent customer service, and superb negotiation skills. If you are thinking of opening a collection agency business, then we have a book that can guide you through the process, providing all of the insider tips needed to get started in a minimal amount of time, with a minimal amount of money. Whether you will be operating out of your home or you are looking to buy or rent office space, this book can help you with a wealth of start-up information, from how to form and name your business to deciding if this will be a joint venture or if you would rather work solo. Valuable information on forming a Partnership, LLC, Corporation, or becoming a Sole Proprietor, the four types of business formation, is included, as well as the legal implications of each. With all of the federal and state laws governing the industry, opening your own collection agency can quickly become a nightmare, and for that reason, you will be provided with the most up-to-date information on the Fair Debt Collection Practices Act, as well as a listing of laws state-by-state that may supersede this federal act. Many states, and even cities, require third-party agencies to be licensed and/or bonded, so you will be provided a wealth of information on all requirements so that you can knowledgably, and legally, operate your business with peace of mind. A complete checklist of all of the start-up equipment that you will need is provided, as well as a sample budgeting sheet to allow you to gauge start-up costs. You will learn about potential risks that you take in opening a collection agency and how a collection lawyer can help settle debts when you are unable to. You will learn the difference between first and third-party agencies, the different methods in which you can expect to be paid by creditors, tips and tricks to gaining clients, and the advantages of the debt buying method. This complete manual will arm you with everything you need, including sample business forms; contracts; worksheets and checklists for planning, opening, and running day-to-day operations; lists; plans and layouts; and dozens of other valuable, timesaving tools of the trade that no business owner should be without. A special chapter on customer service is provided, with tips on communicating with debtors in a non-threatening manner. While providing detailed instruction and examples, the author leads you through every detail that will bring success. You will learn how to draw up a winning business plan (the companion CD-ROM has the actual business plan you can use in Microsoft Word
Book Synopsis The 5 Elements of the Highly Effective Debt Collector by : Timothy J. Daye
Download or read book The 5 Elements of the Highly Effective Debt Collector written by Timothy J. Daye and published by iUniverse. This book was released on 2011-07-13 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 5 Elements of the Highly Effective Debt Collector is the first How to collect a debt book of its kind, in that it breaks the debt collecting process down into five core fundamental areas. After years of training in the collection industry, I have found that these five fundamental areas are at the center of revealing the mystery behind why only a small percentage of debt collectors produce at a high level and more importantly explains why the larger percentage of low to mediocre performers never reach a top producing level. Not only does this book establish fundamental concepts every debt collector must understand to maximize personal or agencys earning potential, it also teaches: sound principles of engagement, valuable communication concepts, effective sales rebuttal techniques, as well as a system of file management that if followed and executed properly will more than double a collectors efficiency and effectiveness in less than 30 days The 5 Elements principles and concepts were designs to ensure that no matter an individuals talent level, years in the industry, or position held within an agency, the end user will understand clearly and be enriched by the experience.
Book Synopsis Collection Management Handbook by : A. Michael Coleman
Download or read book Collection Management Handbook written by A. Michael Coleman and published by Wiley. This book was released on 2004-04-26 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: You don’t have to be gifted to be a great credit collector. All you need is a desire to learn from the best.. . . and that’s the level of expertise this exhaustively researched volume puts right at your fingertips. The Collection Management Handbook puts you on the fast track to becoming a debt recovery dynamo. Drawing on actual cases from the collection industry’s top achievers, this expanded edition redefines collection methodology. Focusing on multiple avenues of strategic creditor recourse, it goes beyond yesterday’s dunning notices, showing you how to extract money from the most hard-to-reach nonpaying customers. Order your copy today!
Book Synopsis The Art of Maximizing Debt Collections by : Darryl D'Souza
Download or read book The Art of Maximizing Debt Collections written by Darryl D'Souza and published by AuthorHouse. This book was released on 2024-04-04 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Diving deep into the realm of debt collections, this comprehensive guide, titled (The Art of Maximizing Debt Collections - Digitization, Analytics, AI, Machine Learning, Performance Management), serves as an authoritative handbook on the evolving landscape of collections analytics, automation, and strategic performance measurement. From its compelling introduction, uncovering five processes revolutionizing debt collections, to its culmination in exploring cutting edge applications of AI, machine learning, and robotic assistance in collections, this book is a definitive road map for professionals navigating the intricate world of debt recovery. Spanning fifteen meticulously crafted chapters, each segment is a treasure trove of insights. It begins by elucidating the critical role of collections analytics, unraveling how data management, reporting, and workflow analysis amplify collections strategies. In subsequent chapters, it explores the arsenal of software, tools, and operational reporting mechanisms employed in this domain, enhancing operational efficiencies and agent performance. The book delves into the dynamic realm of collections automation, highlighting the transformative impact of automated systems on debt recovery, while meticulously detailing the top-tier software and tips for selecting optimal automation tools. Moreover, it offers an in-depth exploration of collections performance measurement, unveiling key performance indicators (KPIs) crucial for gauging efficiency. Chapters dedicated to recovery performance, strategy analysis, digitization, and the integration of AI and Machine Learning offer strategic insights into bolstering collections strategies and leveraging technological advancements for enhanced outcomes. Intriguingly it addresses the ethical and legal aspects surrounding the use of robots in basic calling and automated payment promises, providing guidance to navigate these complex territories. The Art of Maximizing Debt Collections - Digitization, Analytics, AI, Machine Learning and Performance Management is an indispensable guide for professionals, analyst and decision makers seeking a comprehensive understanding of collections analytics, automation, and leveraging cutting edge technologies for optimizing Debt Recovery strategies in todays dynamic financial landscape."
Book Synopsis The Debt Collector's Handbook by : David J. Cook
Download or read book The Debt Collector's Handbook written by David J. Cook and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winning your case in court is only half the battle. It's a fact that some people hide their assets to avoid paying debts and judgments. This truly unique book will show you how to find and reach that hidden money. Author David J. Cook is a veteran collections attorney who has been chasing down debtors for over 39 years. This colorfully written book will teach you the basics of civil remedies, real estate, finance, and sleuthing. The author outlines for you the power of the bluff and the outer parameters of threat, when a threat becomes extortion, and when you need to walk away from a situation. This book is about collecting debts, finding assets, enforcing judgments against difficult people, or, should you be so inclined, beating out your creditors.
Author :Michelle Dunn Publisher :Createspace Independent Publishing Platform ISBN 13 :9781482084894 Total Pages :0 pages Book Rating :4.0/5 (848 download)
Book Synopsis Telephone Collection Call Scripts and How to Respond to Excuses by : Michelle Dunn
Download or read book Telephone Collection Call Scripts and How to Respond to Excuses written by Michelle Dunn and published by Createspace Independent Publishing Platform. This book was released on 2013-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: As someone who has made thousands upon thousands of debt collection calls as a credit manager and first party collector and as an agency owner and third party collector, I wanted to share what I know about making these calls so that you can improve on your calls. To take the fear out of it, just remember that making a collection call is like making a customer service call. You are calling about a problem with the account and you just want to resolve it. You will learn what common excuses people give and what you can say to them in order to keep the call moving in the right direction and not going off track. You will learn how to notice a red flag with an account that you are calling and be able to avoid disaster by taking specific steps based on your knowledge of what is happening with that particular account. This book will help anyone who owns a business and needs to call customers that are past due. It will help accounts receivable clerks who make calls to delinquent accounts; it will help credit managers who make collection calls or "your account is on credit hold" calls. This book will also help collectors who work for a third party collection agency. This book is meant to be a guide for bill collectors. I have shared with you actual and specific steps I have taken in my years of doing collection work that have worked well for me. I have found that when making collection calls and dealing with excuses, you must be firm, tread lightly, have compassion and treat the account carefully. Treat the account (not the customer) like a child who needs your guidance and help to get this paid. This has worked very well for me and I have successfully collected more money than other collectors based on following these steps.
Book Synopsis The Debt Buying Industry and Changes in Collection of Consumer Debts by : Paul B. Davis
Download or read book The Debt Buying Industry and Changes in Collection of Consumer Debts written by Paul B. Davis and published by . This book was released on 2013 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a 2009 study of the debt collection industry, the Federal Trade Commission (FTC) concluded that the "most significant change in the debt collection business in recent years has been the advent and growth of debt buying." "Debt buying" refers to the sale of debt by creditors or other debt owners to buyers that then attempt to collect the debt or sell it to other buyers. Debt buying can reduce the losses that creditors incur in providing credit, thereby allowing creditors to provide more credit at lower prices. Debt buying, however, also many raise significant consumer protection concerns. The FTC receives more consumer complaints about debt collectors, including debt buyers, than about any other single industry. Many of these complaints appear to have their origins in the quantity and quality of information that collectors have about debts. This book provides an overview of the debt buying market and the process of buying and selling debt; and the nature and extent of the relationship between the practice of debt buying and the types of information that the FTC has found can occur when debt collectors seek to recover and verify debts.
Book Synopsis Credit and Collections Kit For Dummies by : Steven Harms
Download or read book Credit and Collections Kit For Dummies written by Steven Harms and published by John Wiley & Sons. This book was released on 2009-07-31 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: A breakthrough title explaining effective, cost-efficient collection methods In a down economy, the demand for a successful credit and collection game plan increases. Credit & Collections Kit For Dummies is a comprehensive guide for people involved in collection activities with accounts/clients, helping readers approach the often difficult task of collecting from late/slow paying customers, as well as determining when (and if) to extend credit to questionable ones. It gives readers the expert information and tools designed to ensure that their collection methods are both effective and legal. The book's attached CD includes helpful scripts, forms, letters, templates, and spreadsheets to help readers work efficiently and effectively. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
Book Synopsis Heritage and Debt by : David Joselit
Download or read book Heritage and Debt written by David Joselit and published by MIT Press. This book was released on 2020-03-10 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: How global contemporary art reanimates the past as a resource for the present, combating modern art's legacy of Eurocentrism. If European modernism was premised on the new—on surpassing the past, often by assigning it to the “traditional” societies of the Global South—global contemporary art reanimates the past as a resource for the present. In this account of what globalization means for contemporary art, David Joselit argues that the creative use of tradition by artists from around the world serves as a means of combatting modern art's legacy of Eurocentrism. Modernism claimed to live in the future and relegated the rest of the world to the past. Global contemporary art shatters this myth by reactivating various forms of heritage—from literati ink painting in China to Aboriginal painting in Australia—in order to propose new and different futures. Joselit analyzes not only how heritage becomes contemporary through the practice of individual artists but also how a cultural infrastructure of museums, biennials, and art fairs worldwide has emerged as a means of generating economic value, attracting capital and tourist dollars. Joselit traces three distinct forms of modernism that developed outside the West, in opposition to Euro-American modernism: postcolonial, socialist realism, and the underground. He argues that these modern genealogies are synchronized with one another and with Western modernism to produce global contemporary art. Joselit discusses curation and what he terms “the curatorial episteme,” which, through its acts of framing or curating, can become a means of recalibrating hierarchies of knowledge—and can contribute to the dual projects of decolonization and deimperialization.
Book Synopsis Debt Collection Made Easy by : Renton Management Services
Download or read book Debt Collection Made Easy written by Renton Management Services and published by . This book was released on 2008-09-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Escaping the Chains of Debt by : Seann L. Jackson
Download or read book Escaping the Chains of Debt written by Seann L. Jackson and published by Xlibris Corporation. This book was released on 2009-11-06 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you had enough? Are you tired of being hounded by calls from creditors and debt collectors? Do you feel trapped and think there is no way out? Does bankruptcy seem inevitable? Are you embarrassed to talk to your friends and family? Do you need a way out? Over 12 years ago, Seann L. Jackson lived through the same fears, shame, and frustration that you face today, and has since moved from debt and poverty to enjoy the rewards of a credit score over 800! Escaping the Chains of Debt summarizes the hard-earned knowledge about debt and credit the he accumulated in his fight for financial freedom, explaining step by step what works and what doesn’t by offering you what he learned about: Bankruptcy options The Credit System and what you need to know to survive How you can get out of debt without declaring bankruptcy &Rebuilding your credit And Eliminating Debt Collectors from your life FOREVER! In Escaping the Chains of Debt, Mr. Jackson shares his experiences in the trenches of debt recovery so that you can change your life quickly and get you on the road to recovery.
Book Synopsis How To Defeat Any Debt Collector & Repair Your Own Credit Report by : Marshall S. Schoeder
Download or read book How To Defeat Any Debt Collector & Repair Your Own Credit Report written by Marshall S. Schoeder and published by . This book was released on 2016-12-09 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book was written with a single goal in mind, that of providing you the reader with a tested and proven system, complete with templates and examples, that allows you to literally turn the tables on debt collectors. This book will teach you how to stop the harassment, remove inaccurate and or derogatory information from your credit report, and, if you are so inclined, sue the debt collector for his violation(s) of the law; all without the need of a lawyer. In all of my cases I have never once used a lawyer. Once you finish reading the book you will immediately be able to confront and effectively deal with any debt collector with confidence. You will be able to instantly recognize if a debt collector is employing abusive or fraudulent practices and know how to properly respond. Whether you're new to the subject of debt collections or a seasoned veteran you will find new information in this book that will convince you that not only are you not obligated to pay most alleged debts, but that those attempting to collect them from you are very often unable to prove that you owe them anything when properly challenged. This may seem like a fantastic claim, but it is true nonetheless and has been proven time and time again. You will learn how the laws are designed to protect you (the consumer) and how to successfully implement them to your advantage. I want to also mention here that I am not a lawyer and I do not give legal advice. What I do provide you with is educational material on a tried and proven method that actually works, and that debt collectors absolutely DO NOT want you to acquire and implement! What you will find within the covers of this book is the knowledge and proven procedures of how to beat Debt Collectors (and their lawyers) which I have developed through personal experience over the course of many years. I have sued and won in the Federal Court system, successfully defended in many state court actions, and have also won without the need to litigate, through the use of Settlement & Release of Liability Agreements; the application of which is discussed at length in the book. A template of the Settlement & Release of Liability Agreement is included in the book. The bottom line here for this author is to get you, the reader, up to speed and properly equipped so that within a few short days of receiving this book you can actively and successfully engage, with confidence, any debt collector attempting to collect an alleged debt from you. Suffer and fear no longer and use the knowledge provided in this powerful book to defeat your debt collector!
Book Synopsis Debt Collection Made Easy by : Roy Hedges
Download or read book Debt Collection Made Easy written by Roy Hedges and published by Law Pack Publishing. This book was released on 1999 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a guide to debt collecting tactics for the small/medium sized business.
Download or read book The Debt Collector written by Shaun Smith and published by . This book was released on 2017-02-06 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Energy, Nuclear Profileration, and Government Processes Publisher : ISBN 13 : Total Pages :944 pages Book Rating :4.:/5 (51 download)
Book Synopsis Oversight of Federal Debt Collection by : United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Energy, Nuclear Profileration, and Government Processes
Download or read book Oversight of Federal Debt Collection written by United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Energy, Nuclear Profileration, and Government Processes and published by . This book was released on 1983 with total page 944 pages. Available in PDF, EPUB and Kindle. Book excerpt:
