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Telecommunication Service And Experience Quality
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Book Synopsis Telecommunication Service and Experience Quality by : Sigit Haryadi
Download or read book Telecommunication Service and Experience Quality written by Sigit Haryadi and published by Dago Press. This book was released on 2015-03-15 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: Book Description : 1. QoS and QoE Theory 2. Procedure of Key Performance Indicators Determination 3. Details of QoS parameters in the various International Standards 4. QoS Measurement 5. Availability & Reliability Calculation 6. Network Availability and Network Accessibility in Cellular Network 7. Telephony Service QoS 8. Short Message Service QoS 9. The Internet Service QoS
Book Synopsis Telecommunications Quality of Service Management by : Antony Oodan
Download or read book Telecommunications Quality of Service Management written by Antony Oodan and published by IET. This book was released on 2003 with total page 638 pages. Available in PDF, EPUB and Kindle. Book excerpt: An understanding of the basic concepts of quality and its management is essential for the professional management of Quality of Service (QoS) in telecommunications. This book is essential reading for all those interested in QoS issues.
Book Synopsis Quality of Experience by : Sebastian Möller
Download or read book Quality of Experience written by Sebastian Möller and published by Springer. This book was released on 2014-07-08 with total page 431 pages. Available in PDF, EPUB and Kindle. Book excerpt: This pioneering book develops definitions and concepts related to Quality of Experience in the context of multimedia- and telecommunications-related applications, systems and services and applies these to various fields of communication and media technologies. The editors bring together numerous key-protagonists of the new discipline “Quality of Experience” and combine the state-of-the-art knowledge in one single volume.
Book Synopsis Reliability, Survivability and Quality of Large Scale Telecommunication Systems by : Peter Stavroulakis
Download or read book Reliability, Survivability and Quality of Large Scale Telecommunication Systems written by Peter Stavroulakis and published by John Wiley & Sons. This book was released on 2003-09-11 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Competition within the telecommunications companies is growing fiercer by the day. Therefore, it is vital to ensure a high level of quality and reliability within all telecommunications systems in order to guard against faults and the failure of components and network services. Within large scale systems such quality and reliability problems are ever higher. The metrics of Quality and Reliability have to date only been available in journals and technical reports of companies which have designed or produced major parts of systems used in large applications. This book provides a self-contained treatment enabling the reader to be able to produce, define and utilise the metrics of Quality and Reliability required for the design and implementation of a large application such as a world class event as the Olympic Games. An additional outcome is that this book can be used as a guide for producing an ISO standard for large scale Systems such as the Olympic Games. * Provides presentations of techniques used for solving quality and reliability problems in telecommunications networks replete with illustrations of their applications to real-world services and world class events * Individual chapters written by respective international experts within their fields This will prove highly informative for Practising engineers, researchers and telecommunications professionals, academics and graduate students in telecommunications, standards bodies and organisations such as ISO.
Book Synopsis Quality of Experience Engineering for Customer Added Value Services by : Abdelhamid Mellouk
Download or read book Quality of Experience Engineering for Customer Added Value Services written by Abdelhamid Mellouk and published by John Wiley & Sons. This book was released on 2014-07-09 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes.
Book Synopsis Intelligent Quality of Service Technologies and Network Management: Models for Enhancing Communication by : Bhattarakosol, Pattarasinee
Download or read book Intelligent Quality of Service Technologies and Network Management: Models for Enhancing Communication written by Bhattarakosol, Pattarasinee and published by IGI Global. This book was released on 2010-04-30 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book "quality of service" in organizations, offering fundamental knowledge on the subject, describing the significance of network management and the integration of knowledge to demonstrate how network management is related to QoS in real applications"--Provided by publisher.
Book Synopsis QoS Measurement and Evaluation of Telecommunications Quality of Service by : William C. Hardy
Download or read book QoS Measurement and Evaluation of Telecommunications Quality of Service written by William C. Hardy and published by Wiley. This book was released on 2001-07-10 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality of Service (QoS) is continuously growing in importance in the telecommunications industry because competition is growing fiercer by the day. By drawing on 30 years of experience, William C. Hardy explains how to examine specific tools and techniques that he has developed for the measurement and evaluation of QoS and understand the underlying analysis perspectives and methodologies. Details the basic concepts of QoS, together with the methodologies for organizing, structuring, and carrying out analyses of QoS from scratch. Describes the atttributes of the telecommunications service that determine user perception of quality in non-technical terms. Discusses specific measures, measurement techniques and evaluation criteria for all of the factors that affect user perception of QoS. Addresses user concerns including: * Will I be able to get to the service when I want to use it? * How long does it take before I know a connection is being set up? * How good will voice sound over a connection? * Includes valuable tips for QoS analysis and the perspectives vital for describing QoS in ways that are useful and operationally meaningful. Whether you have a limited technical background or are a telecommunications professional this simple and straightforward approach will be an essential tool to understanding QoS.
Book Synopsis Mobile Telecommunication Customer Loyalty in Nigeria: Determining Factors by : Olayiwola Bello
Download or read book Mobile Telecommunication Customer Loyalty in Nigeria: Determining Factors written by Olayiwola Bello and published by Diplomica Verlag. This book was released on 2012-11 with total page 73 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the increasing competition on the market, customer loyalty has become a decisive factor for long-term business profits. At its high, customer loyalty connotes the high entry barriers the competitor faces when entering the market, and it contributes significantly to a reduction of marketing costs. To attract new customers, companies are required to invest a lot of time and money which can result in uncertainties and risks over longer periods of time. The number of loyal customers as a sign of market share is more significant than the total number of customers. More loyal customers translate to high profits. Loyal customers will continue to purchase or receive the product or service from the same enterprises, and they will be willing to pay higher prices for the quality products and first-class services, thereby increasing sales revenue. Consequently, the focus of many enterprise managers at this point is on marketing management aspects to improve customer loyalty in order to gain the competitive advantage in the face of fierce competition. The importance of customer loyalty has been identified by many researchers and academics in the past years. This importance is also predominant in the telecommunication industry and, consequently, the Nigerian telecom industry. This book attempts to assess and analyze the variables that influence a mobile phone subscriber?s loyalty and how Nigerian service providers can enhance this loyalty. The study is based on a survey that uses the quantitative approach. A structured questionnaire was developed and personally administered to a sample of University of Ilorin students across four major GSM operators in the country. Four hundred (400) respondents were sampled through a stratified random sampling. Out of this, three hundred and forty-eight (348) copies of the questionnaire, constituting an 87% response rate, could be used for the analysis. Of the eleven (11) operational factors that were used to assess loyalty of customers in the Nigeria Mobile Telecoms industry, all variables except Brand Image and Service Centre Quality were found to be capable of influencing customer loyalty and also considered as the most important loyalty variables in the industry. The unavailability of Mobile Number Portability was found to be a prominent factor in tying consumers down to service providers, while the generally low satisfaction with the present state of service delivery in the industry also plays a role. Therefore, the retention which the service providers were able to enjoy can be described as circumstantial. The given recommendations include that the service providers embark upon drives that will reduce dropped calls to a bare minimum, that they improve call quality, and that they develop SMS delivery standards.
Book Synopsis Energy-Aware Communications by : Ralf Lehnert
Download or read book Energy-Aware Communications written by Ralf Lehnert and published by Springer. This book was released on 2011-09-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 17th EUNICE 2011 Workshop on energy-aware communications, held in Dresden, in September 2011. The proceedings comprise 16 full papers and 7 poster papers which are presented together with the abstracts of the 3 invited talks. The topics covered are: network architectures; ad-hoc and wireless networks; system simulation; network planning, optimization, and migration; traffic engineering; quality of experience; and energy efficient architectures.
Book Synopsis Quality of Telecommunication Services by : Lucian Gabriel Ioan
Download or read book Quality of Telecommunication Services written by Lucian Gabriel Ioan and published by Marius-Constantin Vochin. This book was released on 2020-05-26 with total page 577 pages. Available in PDF, EPUB and Kindle. Book excerpt: Defining means and methods designed to ensure the quality of service (QoS mechanisms), which is the objective of the first part of this paper, involves a series of analytical or experimental modeling activities (for example, by simulation) and analysis which, in turn, involve various mathematical disciplines, such as probability theory and statistics, in order to determine how to act, considering the factors that influence the quality of service. Having a generous theoretical support, each of these mentioned activities and instruments is a separate subject, the exposure of which can be found in the following two parts of this paper. This is the Part II, which aims at presenting the basic analytical tools used in the description of random phenomena, and the Part III, dealing with the specific aspects of telecommunication services, regarding the modeling and analysis processes for their quality.
Book Synopsis E-Business and Telecommunications by : Mohammad S. Obaidat
Download or read book E-Business and Telecommunications written by Mohammad S. Obaidat and published by Springer. This book was released on 2014-09-11 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 9th International Joint Conference on E-Business and Telecommunications, ICETE 2012, held in Rome, Italy, in July 2012. ICETE is a joint international conference integrating four major areas of knowledge that are divided into six corresponding conferences: International Conference on Data Communication Networking, DCNET; International Conference on E-Business, ICE-B; International Conference on Optical Communication Systems, OPTICS; International Conference on Security and Cryptography, SECRYPT; International Conference on Wireless Information Systems, WINSYS; and International Conference on Signal Processing and Multimedia, SIGMAP. The 18 full papers presented were carefully reviewed and selected from 403 submissions. They cover a wide range of topics in the key areas of e-business and telecommunications.
Book Synopsis Autonomous Control for a Reliable Internet of Services by : Ivan Ganchev
Download or read book Autonomous Control for a Reliable Internet of Services written by Ivan Ganchev and published by Springer. This book was released on 2018-05-30 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book was prepared as a Final Publication of the COST Action IC1304 “Autonomous Control for a Reliable Internet of Services (ACROSS)”. The book contains 14 chapters and constitutes a show-case of the main outcome of the Action in line with its scientific goals. It will serve as a valuable reference for undergraduate and post-graduate students, educators, faculty members, researchers, engineers, and research strategists working in this field. The explosive growth of the Internet has fundamentally changed the global society. The emergence of concepts like SOA, SaaS, PaaS, IaaS, NaaS, and Cloud Computing in general has catalyzed the migration from the information-oriented Internet into an Internet of Services (IoS). This has opened up virtually unbounded possibilities for the creation of new and innovative services that facilitate business processes and improve the quality of life. However, this also calls for new approaches to ensuring the quality and reliability of these services. The objective of this book is, by applying a systematic approach, to assess the state-of-the-art and consolidate the main research results achieved in this area.
Book Synopsis The Effortless Experience by : Matthew Dixon
Download or read book The Effortless Experience written by Matthew Dixon and published by Penguin. This book was released on 2013-09-12 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.
Book Synopsis Achieving Customer Experience Excellence through a Quality Management System by : Alka Jarvis
Download or read book Achieving Customer Experience Excellence through a Quality Management System written by Alka Jarvis and published by Quality Press. This book was released on 2016-07-08 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are in what many call The Age of the Customer. Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations and demands worldwide have forced organizations to transform themselves and prepare for the customer experience (CX) battlefield. This landmark book addresses: What customer experience really means Why it matters Whether it has any substantial business impact What your organization can do to deliver and sustain your CX efforts, and How we got to this particular point in CX history This book is the result of exhaustive research conducted to incorporate various components that affect customer experience. Based on the research results, the authors make a case for seeing CX and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies. Using an existing QMS as the foundation for CX not only creates a more sustainable platform, but it allows for a faster and more cost effective way to enable an organization to attain world-class CX.
Book Synopsis Quality of Service in Telecommunications by : A. P. Oodan
Download or read book Quality of Service in Telecommunications written by A. P. Oodan and published by . This book was released on 1997 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers a comprehensive and authoritative guide to the current and future key issues of service in telecommunications. Focusing on the customer perspective, it includes a methodology for the management of the quality of telecommunications services, resolves the confusion between network performance and quality of service, and deals with the importance of service surround.
Download or read book Quality of Service written by and published by . This book was released on 1992 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis OECD Review of Telecommunication Policy and Regulation in Colombia by : OECD
Download or read book OECD Review of Telecommunication Policy and Regulation in Colombia written by OECD and published by OECD Publishing. This book was released on 2014-04-09 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report reviews policies and regulations in the telecommunication service sector in Colombia. It puts forward recommendations aimed at furthering regulatory reform and stimulating market competition and investment in the sector.
