Summary Employees First Customers Second Turning Conventional Management Upside Down By Vineet Nayar

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Employees First, Customers Second

Author : Vineet Nayar
Publisher : Harvard Business Press
ISBN 13 : 1422139069
Total Pages : 210 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis Employees First, Customers Second by : Vineet Nayar

Download or read book Employees First, Customers Second written by Vineet Nayar and published by Harvard Business Press. This book was released on 2010 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine a management philosophy based not upon serving a company's customers, but on serving the company's employees. Vineet Nayar, CEO of HCL Technologies in India, has put such a philosophy into practice with remarkable results. His "employee first, customer second" mantra has been recognized globally as an example of organizational innovation, and was deemed a "new and radical management philosophy" ripe for the picking in the Western world by Business Week. In this book, Nayar himself describes his blunt refusal to treat the flesh and blood of HCL--its people--as "human resource" or as "intellectual capital" or even as an asset like all its other assets-and how his unique perspective led to an holistic transformation of his organization. By putting employees on top of the organizational pyramid, he argues, your company can fully realize the value created in the interface between customers and employees. This book leads managers and executives through the five core aspects of Nayar's approach, demonstrating how to create a sense of urgency, overhaul incentives and reporting structures, foster transparency in communications and feedback, provide platforms for achievement and personal growth, and finally recognize the potential of every individual in the organization. The "Employee First" philosophy should be the fulcrum of the transformation journey of any organization.

SUMMARY - Employees First, Customers Second: Turning Conventional Management Upside Down By Vineet Nayar

Author : Shortcut Edition
Publisher : Shortcut Edition
ISBN 13 :
Total Pages : 25 pages
Book Rating : 4./5 ( download)

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Book Synopsis SUMMARY - Employees First, Customers Second: Turning Conventional Management Upside Down By Vineet Nayar by : Shortcut Edition

Download or read book SUMMARY - Employees First, Customers Second: Turning Conventional Management Upside Down By Vineet Nayar written by Shortcut Edition and published by Shortcut Edition. This book was released on 2021-06-05 with total page 25 pages. Available in PDF, EPUB and Kindle. Book excerpt: * Our summary is short, simple and pragmatic. It allows you to have the essential ideas of a big book in less than 30 minutes. By reading this summary, you will discover how, thanks to the process he invented - EFCS ("Employees First, Customers Second") or "Employees First, Customers Second" - Vineet Nayar has taken his HCLT company from a company in decline to a model of success. You will also discover that : the process of change begins by accepting to face up to the failures of your company; change starts by creating a climate of trust; trust is generated by transparency in the company, i.e. the circulation of key information, so that everyone can take ownership of their development issues; the inversion of the structural pyramid, by putting functional positions at the service of value creators and not the other way round, leads to a change in mentality in the company; the CEO must not take responsibility for change alone, but must transfer it to all his employees, who create value; simple actions, called catalysts, can bring about major changes and lead to relevant questioning. Vineet Nayar questioned everything after hearing an anecdote from a racing driver. When the brakes fail, the best solution is neither to slow down nor to try to brake by all means, but to accelerate to overtake all his competitors and then to advise on how to proceed. He was in a similar situation: HCLT, the company he ran, was no longer keeping pace with its competitors. He had to make the decision to push for this change. It is this change and the way it was made that he describes in his book. *Buy now the summary of this book for the modest price of a cup of coffee!

The No Asshole Rule

Author : Robert I. Sutton
Publisher : Business Plus
ISBN 13 : 0759518017
Total Pages : 166 pages
Book Rating : 4.7/5 (595 download)

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Book Synopsis The No Asshole Rule by : Robert I. Sutton

Download or read book The No Asshole Rule written by Robert I. Sutton and published by Business Plus. This book was released on 2007-02-22 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work. "What an asshole!" How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company. Practical, compassionate, and in places downright funny, this guide offers: Strategies on how to pinpoint and eliminate negative influences for good Illuminating case histories from major organizations A self-diagnostic test and a program to identify and keep your own "inner jerk" from coming out The No Asshole Rule is a New York Times, Wall Street Journal, USA Today and Business Week bestseller.

Scaling Up Excellence

Author : Robert I. Sutton
Publisher : Currency
ISBN 13 : 0385347030
Total Pages : 368 pages
Book Rating : 4.3/5 (853 download)

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Book Synopsis Scaling Up Excellence by : Robert I. Sutton

Download or read book Scaling Up Excellence written by Robert I. Sutton and published by Currency. This book was released on 2014-02-04 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wall Street Journal Bestseller "The pick of 2014's management books." –Andrew Hill, Financial Times "One of the top business books of the year." –Harvey Schacter, The Globe and Mail Bestselling author, Robert Sutton and Stanford colleague, Huggy Rao tackle a challenge that determines every organization’s success: how to scale up farther, faster, and more effectively as an organization grows. Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organizations with ever better work practices. Drawing on inside accounts and case studies and academic research from a wealth of industries-- including start-ups, pharmaceuticals, airlines, retail, financial services, high-tech, education, non-profits, government, and healthcare-- Sutton and Rao identify the key scaling challenges that confront every organization. They tackle the difficult trade-offs that organizations must make between whether to encourage individualized approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people-- rather than ruining or watering down the very things that have fueled successful growth in the past. They unpack the principles that help to cascade excellence throughout an organization, as well as show how to eliminate destructive beliefs and behaviors that will hold them back. Scaling Up Excellence is the first major business book devoted to this universal and vexing challenge and it is destined to become the standard bearer in the field.

Analytics at Work

Author : Thomas H. Davenport
Publisher : Harvard Business Press
ISBN 13 : 1422177696
Total Pages : 231 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis Analytics at Work by : Thomas H. Davenport

Download or read book Analytics at Work written by Thomas H. Davenport and published by Harvard Business Press. This book was released on 2010 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a follow-up to the successful Competing on Analytics, authors Tom Davenport, Jeanne Harris, and Robert Morison provide practical frameworks and tools for all companies that want to use analytics as a basis for more effective and more profitable decision making. Regardless of your company's strategy, and whether or not analytics are your company's primary source of competitive differentiation, this book is designed to help you assess your organization's analytical capabilities, provide the tools to build these capabilities, and put analytics to work. The book helps you answer these pressing questions: What assets do I need in place in my organization in order to use analytics to run my business? Once I have these assets, how do I deploy them to get the most from an analytic approach? How do I get an analytic initiative off the ground in the first place, and then how do I sustain analytics in my organization over time? Packed with tools, frameworks, and all new examples, Analytics at Work makes analytics understandable and accessible and teaches you how to make your company more analytical.

Making the Invisible Visible

Author : T. Thatchenkery
Publisher : Springer
ISBN 13 : 0230339344
Total Pages : 198 pages
Book Rating : 4.2/5 (33 download)

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Book Synopsis Making the Invisible Visible by : T. Thatchenkery

Download or read book Making the Invisible Visible written by T. Thatchenkery and published by Springer. This book was released on 2011-09-08 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Making the Invisible Visible is a study of Asian Americans in the workplace and provides a framework through which to transform the same qualities that are contributing to this invisibility phenomenon into a positive leadership approach that provides a counterweight to balance the showmanship approach to leadership.

Organizational Behavior

Author : Jason Colquitt
Publisher : Irwin Professional Publishing
ISBN 13 : 9780071220699
Total Pages : 630 pages
Book Rating : 4.2/5 (26 download)

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Book Synopsis Organizational Behavior by : Jason Colquitt

Download or read book Organizational Behavior written by Jason Colquitt and published by Irwin Professional Publishing. This book was released on 2011 with total page 630 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The King of Content

Author : Keach Hagey
Publisher : HarperCollins
ISBN 13 : 006265411X
Total Pages : 402 pages
Book Rating : 4.0/5 (626 download)

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Book Synopsis The King of Content by : Keach Hagey

Download or read book The King of Content written by Keach Hagey and published by HarperCollins. This book was released on 2018-06-26 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: The remarkable story of Sumner Redstone, his family legacy, and the battles for all he controlled. Sumner Murray Redstone (1923–2020), who lived by the credo "content is king," leveraged his father’s chain of drive-in movie theaters into one of the world’s greatest media empires through a series of audacious takeovers designed to ensure his permanent control. Over the course of this meteoric rise, he made his share of enemies and feuded with nearly every member of his family. In The King of Content, Keach Hagey deconstructs Redstone’s rise from Boston’s West End through Harvard Law School to the highest echelons of American business. The ninety-seven-year-old mogul’s life became a tabloid soap opera, the center of acrimonious legal battles throughout his vast holdings, which included Paramount Pictures and two of the largest public media companies, Viacom and CBS. At the heart of these lawsuits was Redstone’s tumultuous love life and complicated relationship with his children. Redstone’s daughter, Shari, has emerged as his de facto successor, but only after she ousted his closest confidant in a fierce power struggle. Yet Redstone’s assets face an existential threat that goes beyond his family, disgruntled ex-girlfriends, or even the management of his companies: the changing nature of media consumption. As more and more people cut their cable cords, CBS, with its focus on sports and broadcast TV, has held steady, while Viacom, with its once-great cable channels like MTV and Nickelodeon, has suffered a precipitous fall. As their rivals merge, the question is whether Shari’s push to undo her father’s last big strategic maneuver and recombine CBS and Viacom will be enough to shore up their future. A biography and corporate whodunit filled with surprising details, The King of Content investigates Redstone’s impact on business and popular culture, as well as the family feuds, corporate battles, and questionable alliances that go back decades—all laid bare in this authoritative book.

The Synergist: How to Lead Your Team to Predictable Success

Author : Les McKeown
Publisher : Macmillan
ISBN 13 : 0230120555
Total Pages : 271 pages
Book Rating : 4.2/5 (31 download)

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Book Synopsis The Synergist: How to Lead Your Team to Predictable Success by : Les McKeown

Download or read book The Synergist: How to Lead Your Team to Predictable Success written by Les McKeown and published by Macmillan. This book was released on 2012-01-03 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: The best-selling author of Predictable Success counsels business leaders on how to avoid professional stalemates and inspire groups to achieve exceptional results, sharing anecdotes and case histories on how to overcome group dysfunctions and promote team alignment.

The Leader's Checklist, Expanded Edition

Author : Michael Useem
Publisher : University of Pennsylvania Press
ISBN 13 : 1613630050
Total Pages : 136 pages
Book Rating : 4.6/5 (136 download)

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Book Synopsis The Leader's Checklist, Expanded Edition by : Michael Useem

Download or read book The Leader's Checklist, Expanded Edition written by Michael Useem and published by University of Pennsylvania Press. This book was released on 2011-09-20 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Named to The Washington Post's 2011 List of Best Leadership Books In this fast-reading and illuminating expanded edition of the bestselling Leader's Checklist, world-renowned leadership expert Michael Useem deepens his examination of 15 mission-critical principles for leaders Based on the lessons from astonishing stories, solid research, and years of leadership development work with a wide array of companies and organizations in the United States and abroad, Useem presents today's leaders with 15 guiding principles that form the core of the Leader's Checklist, which will help you develop your ability to make good and timely decisions in unpredictable and stressful environments—for those moments when leadership really matters. To illustrate how the Leader's Checklist can assist leaders, Useem zeroes in on accounts of extraordinary leaders who rose to the challenge, including Laurence Golborne's role in the triumphant rescue of 33 miners in Chile, Joseph Pfeifer's remarkable heroism as the first FDNY Fire Chief to take command at the World Trade Center on September 11, 2001, and Union officer Joshua Lawrence Chamberlain's transformative actions after the Confederate army's surrender. He also explores the colossal failure of AIG, one of the greatest corporate collapses in business history. First published exclusively as an ebook—and now also available in print—this updated and expanded edition features a new preface by the author and three new Knowledge@Wharton interviews with Laurence Golborne, Chile's Minister of Mining, on leading the rescue operation of 33 miners trapped in the San José Mine; Joseph Pfeifer, New York City Fire Department's Chief of Counterterrorism and Emergency Preparedness, on being the first Battalion Chief to take command at the World Trade Center on September 11, 2001; and the author on why he wrote The Leader's Checklist and what he has learned about the most vital items on the checklist from his recent leadership development work with more than a dozen companies and organizations.

The Investment Checklist

Author : Michael Shearn
Publisher : John Wiley & Sons
ISBN 13 : 1118149459
Total Pages : 391 pages
Book Rating : 4.1/5 (181 download)

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Book Synopsis The Investment Checklist by : Michael Shearn

Download or read book The Investment Checklist written by Michael Shearn and published by John Wiley & Sons. This book was released on 2011-09-20 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide to making more informed investment decisions Investors often buy or sell stocks too quickly. When you base your purchase decisions on isolated facts and don't take the time to thoroughly understand the businesses you are buying, stock-price swings and third-party opinion can lead to costly investment mistakes. Your decision making at this point becomes dangerous because it is dominated by emotions. The Investment Checklist has been designed to help you develop an in-depth research process, from generating and researching investment ideas to assessing the quality of a business and its management team. The purpose of The Investment Checklist is to help you implement a principled investing strategy through a series of checklists. In it, a thorough and comprehensive research process is made simpler through the use of straightforward checklists that will allow you to identify quality investment opportunities. Each chapter contains detailed demonstrations of how and where to find the information necessary to answer fundamental questions about investment opportunities. Real-world examples of how investment managers and CEOs apply these universal principles are also included and help bring the concepts to life. These checklists will help you consider a fuller range of possibilities in your investment strategy, enhance your ability to value your investments by giving you a holistic view of the business and each of its moving parts, identify the risks you are taking, and much more. Offers valuable insights into one of the most important aspects of successful investing, in-depth research Written in an accessible style that allows aspiring investors to easily understand and apply the concepts covered Discusses how to think through your investment decisions more carefully With The Investment Checklist, you'll quickly be able to ascertain how well you understand your investments by the questions you are able to answer, or not answer, without making the costly mistakes that usually hinder other investors.

The India Way

Author : Peter Cappelli
Publisher : Harvard Business Press
ISBN 13 : 1422147592
Total Pages : 337 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis The India Way by : Peter Cappelli

Download or read book The India Way written by Peter Cappelli and published by Harvard Business Press. This book was released on 2010 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploding growth. Soaring investment. Incoming talent waves. India's top companies are scoring remarkable successes on these fronts - and more. How? Instead of adopting management practices that dominate Western businesses, they're applying fresh practices of their ownin strategy, leadership, talent, and organizational culture. In The India Way, the Wharton School India Team unveils these companies' secrets. Drawing on interviews with leaders of India's largest firms - including Mukesh Ambani of Reliance Industries, Narayana Murthy of Infosys Technologies, and Vineet Nayar of HCL Technologies - the authors identify what Indian managers do differently, including: Looking beyond stockholders' interests to public mission and national purpose Drawing on improvisation, adaptation, and resilience to overcome endless hurdles Identifying products and services of compelling value to customers Investing in talent and building a stirring culture The authors explain how these innovations work within Indian companies, identifying those likely to remain indigenous and those that can be adapted to the Western context. With its in-depth analysis and research, The India Way offers valuable insights for all managers seeking to strengthen their organization's performance.

The Halo Effect

Author : Phil Rosenzweig
Publisher : Simon and Schuster
ISBN 13 : 1847397026
Total Pages : 380 pages
Book Rating : 4.8/5 (473 download)

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Book Synopsis The Halo Effect by : Phil Rosenzweig

Download or read book The Halo Effect written by Phil Rosenzweig and published by Simon and Schuster. This book was released on 2008-12-09 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why do some companies prosper while others fail? Despite great amounts of research, many of the studies that claim to pin down the secret of success are based in pseudoscience. THE HALO EFFECT is the outcome of that pseudoscience, a myth that Philip Rosenzweig masterfully debunks in THE HALO EFFECT. THE HALO EFFECT highlights the tendency of experts to point to the high financial performance of a successful company and then spread its golden glow to all of the company's attributes - clear strategy, strong values, and brilliant leadership. But in fact, as Rosenzweig clearly illustrates, the experts are not just wrong, but deluded. Rosenzweig suggests a more accurate way to think about leading a company, a robust and clearheaded approach that can save any business from ultimate failure.

The Human Capital Imperative

Author : Alan Coppin
Publisher : Springer
ISBN 13 : 3319491210
Total Pages : 271 pages
Book Rating : 4.3/5 (194 download)

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Book Synopsis The Human Capital Imperative by : Alan Coppin

Download or read book The Human Capital Imperative written by Alan Coppin and published by Springer. This book was released on 2017-08-18 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Alan Coppin is a rare individual. His experience and insight span private and public sectors, charities, and the Armed Forces. The vital importance of human capital is the thread which has bound all this together. His book is a rich gold mine of data, research, wisdom and anecdote." —Sir Gerry Grimstone, chairman of Standard Life, deputy chairman of Barclays, non-executive director of Deloitte and lead non-executive director at the Ministry of Defence In this new book Alan Coppin, a leader with extensive cross-sector experience, draws on discussions with leaders in the public and private sectors, as well as from charities, the military and trade unions to offer you the ideas and practical applications that have proved effective in ensuring human capital is properly valued and managed. Most business decisions are based on lag data – historical reporting of what happened last month, last quarter or last year. It’s solid, real and comforting. Unfortunately, it’s also not a very good indicator of what might happen next. The best lead data – information with genuine predictive power – comes from understanding your people and what they can deliver. All major organizations claim that people are their greatest asset and yet, at the first sign of problems, the first action they take is to fire people. Why, because employees are also an organisation’s biggest liability in terms of cost – and their cost is much easier to quantify than their value. But, like any asset, human capital will only deliver its full value if it is properly understood, measured and managed. The author offers you the tools you need to take the issue beyond the HR department and satisfy the number crunchers in the boardroom. With their help, you can make human capital part of the normal financial metrics essential to running a successful organisation. Isn’t it time you understood and managed the metrics that can predict your organization’s future rather than relying on those that simply report on its past?

Disrupting Digital Business

Author : R "Ray" Wang
Publisher : Harvard Business Review Press
ISBN 13 : 1625270534
Total Pages : 208 pages
Book Rating : 4.6/5 (252 download)

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Book Synopsis Disrupting Digital Business by : R "Ray" Wang

Download or read book Disrupting Digital Business written by R "Ray" Wang and published by Harvard Business Review Press. This book was released on 2015-04-14 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are no longer an economy of products and services. The digital transformation demands that we focus our attention on experiences and outcomes. Business leaders and their organizations must shift to keeping promises—no matter how their customers interact with them. But organizations no longer control the conversation. In this era of social and mobile technology, customers, employees, suppliers, and partners are in direct communication with one another. Those personal networks and the brands they’re passionate about influence their decision making and their spending. The workforce has changed too. Employees expect to be able to determine when and how they will work, the technology they’ll use, and the values their company will espouse. Organizations can take part in this conversation only if they recognize how and where it’s happening. Resisting these changes will leave executives, managers, and their companies powerless. Organizations must pivot with and ahead of these social, organizational, and technological shifts or risk being left behind. Technology guru Ray Wang shows how organizations can surf the waves of change—how they can keep their promises. Current trends, when taken seriously, require a new way of thinking about business that includes five key areas: 1. Consumerization of technology and the new C-suite 2. Data’s influence in driving decisions 3. Digital marketing transformation 4. The future of work 5. Matrix commerce Digital disruption has changed how we do our work. But by mastering these trends you’ll delight your customers with every interaction.

The Leader's Dilemma

Author : Jeremy Hope
Publisher : John Wiley & Sons
ISBN 13 : 1119970504
Total Pages : 356 pages
Book Rating : 4.1/5 (199 download)

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Book Synopsis The Leader's Dilemma by : Jeremy Hope

Download or read book The Leader's Dilemma written by Jeremy Hope and published by John Wiley & Sons. This book was released on 2011-09-02 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on their work on performance management within the ‘beyond budgeting’ movement over the past ten years, including many interviews and case studies, Jeremy Hope, Peter Bunce and Franz Röösli set out in this book an executive guide to building a new management model based on eight key change management issues: 1. Governance: From rules and budgets to purpose and values 2. Success: From fixed targets to relative improvement 3. Organization: From centralized functions to customer-oriented teams 4. Accountability: From narrow targets to holistic success criteria 5. Trust: From central control to local autonomy 6. Transparency: From closed information to open book management 7. Rewards: From individual incentives to team-based reward 8. Risk: From complying with rules to understanding pressure points This book is about rethinking how we manage organizations in a post-industrial, post credit crunch world where innovative management models represent the only remaining source of sustainable competitive advantage.[i] The changes suggested by the authors will enable and encourage a cultural climate change that will help organizations to attract and keep the best people as well as drive continuous innovation and growth. Above all, The CEO's Dilemma is about learning how to change business - based on best practice and innovation drawn from leaders world-wide who have built and managed successful organizations.

What Matters Now

Author : Gary Hamel
Publisher : John Wiley & Sons
ISBN 13 : 1118219082
Total Pages : 308 pages
Book Rating : 4.1/5 (182 download)

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Book Synopsis What Matters Now by : Gary Hamel

Download or read book What Matters Now written by Gary Hamel and published by John Wiley & Sons. This book was released on 2012-01-04 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is not a book about one thing. It's not a 250-page dissertation on leadership, teams or motivation. Instead, it's an agenda for building organizations that can flourish in a world of diminished hopes, relentless change and ferocious competition. This is not a book about doing better. It's not a manual for people who want to tinker at the margins. Instead, it's an impassioned plea to reinvent management as we know it—to rethink the fundamental assumptions we have about capitalism, organizational life, and the meaning of work. Leaders today confront a world where the unprecedented is the norm. Wherever one looks, one sees the exceptional and the extraordinary: Business newspapers decrying the state of capitalism. Once-innovative companies struggling to save off senescence. Next gen employees shunning blue chips for social start-ups. Corporate miscreants getting pilloried in the blogosphere. Entry barriers tumbling in what were once oligopolistic strongholds. Hundred year-old business models being rendered irrelevant overnight. Newbie organizations crowdsourcing their most creative work. National governments lurching towards bankruptcy. Investors angrily confronting greedy CEOs and complacent boards. Newly omnipotent customers eagerly wielding their power. Social media dramatically transforming the way human beings connect, learn and collaborate. Obviously, there are lots of things that matter now. But in a world of fractured certainties and battered trust, some things matter more than others. While the challenges facing organizations are limitless; leadership bandwidth isn't. That's why you have to be clear about what really matters now. What are the fundamental, make-or-break issues that will determine whether your organization thrives or dives in the years ahead? Hamel identifies five issues are that are paramount: values, innovation, adaptability, passion and ideology. In doing so he presents an essential agenda for leaders everywhere who are eager to... move from defense to offense reverse the tide of commoditization defeat bureaucracy astonish their customers foster extraordinary contribution capture the moral high ground outrun change build a company that's truly fit for the future Concise and to the point, the book will inspire you to rethink your business, your company and how you lead.