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Successful Customer Care In A Week Teach Yourself
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Book Synopsis Successful Customer Care in a Week: Teach Yourself by : Di McLanachan
Download or read book Successful Customer Care in a Week: Teach Yourself written by Di McLanachan and published by Teach Yourself. This book was released on 2012-07-13 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!
Book Synopsis Successful Customer Care in a Week by : John Wellemin
Download or read book Successful Customer Care in a Week written by John Wellemin and published by Teach Yourself. This book was released on 2012-05-25 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!
Book Synopsis Copywriting in a Week by : Robert Ashton
Download or read book Copywriting in a Week written by Robert Ashton and published by Teach Yourself. This book was released on 2012-02-24 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ability to write great copy is crucial to anyone who wants to advance their career. Written by Robert Ashton, a leading expert on copywriting as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to write brilliant copy. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!
Book Synopsis Bookkeeping And Accounting In A Week by : Roger Mason
Download or read book Bookkeeping And Accounting In A Week written by Roger Mason and published by Teach Yourself. This book was released on 2012-06-08 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bookkeeping and Accounting In A Week is a simple and straightforward guide to accounts, giving you everything you need to know in just seven short chapters. From understanding the terminology to dealing confidently with accountants, you'll soon master the basics of bookkeeping and accounting, fast. This book introduces you to the main concepts of bookkeeping and accounting, giving you a basic knowledge and understanding together with practical and thought-provoking exercises. Whether you choose to read it in a week or in a single sitting, Bookkeeping and Accounting In A Week is your fastest route to success: - Sunday: The basic principles of bookkeeping - Monday: Different types of account and ledger - Tuesday: More aspects of bookkeeping - Wednesday: Preparation for the accounts - Thursday: The profit and loss account - Friday: The balance sheet - Saturday: Understanding published accounts ABOUT THE SERIES In A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead.
Book Synopsis Selling in 4 Weeks by : Christine Harvey
Download or read book Selling in 4 Weeks written by Christine Harvey and published by John Murray. This book was released on 2015-01-29 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: Selling In 4 Weeks is a comprehensive guide to sales, giving you everything you need to know in one place. Made up of four bestselling books in one, this book delivers a complete course in selling. From strategy and account management to negotiation and customer service you'll discover all the tools, techniques and strategies you need to get your selling right. This book introduces you to the main themes and ideas of sales, giving you a knowledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to work through it like a 4 week course or dip in and out, Selling In 4 Weeks is your fastest route to success: Week 1: Successful Selling In A Week Week 2: Successful Key Account Management In A Week Week 3: Successful Negotiating In A Week Week 4: Successful Customer Care In A Week ABOUT THE SERIES In A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead.
Book Synopsis Successful Customer Care in a Week by : John H. Wellemin
Download or read book Successful Customer Care in a Week written by John H. Wellemin and published by Hodder Education. This book was released on 1995 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customer Service Essentials by : Robert E. Hinson
Download or read book Customer Service Essentials written by Robert E. Hinson and published by IAP. This book was released on 2019-08-01 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters. Praise for Customer Service Essentials: Lessons for Africa and Beyond "This book captures service excellence by detailing out in a most explicit manner essential services dynamics of Responsiveness, Accessibility, Tangibles, Empathy and Reliability. I highly recommend it!" Esi Elliot Assistant Professor, Marketing Suffolk University, Boston, MA "I am very impressed with this book and excited to see the topics being discussed in the Chapters are geared toward quality customer service in Africa. All the chapters are superbly written, relevant to the African context and above all, the authors cover incredibly interesting topics and support them with pertinent cases. Bringing together such fine minds in the field, this book is useful and a must for anyone serious about customer service, service branding and the need to respect the customer." Charles Blankson Professor of Marketing College of Business University of North Texas "Hinson and colleagues have skillfully put together a useful collection of new perspectives on modern customer service essentials with an African and global perspective. This is a highly recommended text for students and practitioners." Ellis L.C. Osabutey Reader Roehampton University Business School United Kingdom
Book Synopsis Successful Copywriting in a Week: Teach Yourself by : Robert Ashton
Download or read book Successful Copywriting in a Week: Teach Yourself written by Robert Ashton and published by Teach Yourself. This book was released on 2016-05-10 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great copywriting just got easier It's strange to think that there was a time when only the privileged few could read or write. The rest of us relied on the spoken word. Storytelling was used to pass knowledge on from one generation to the next. Now, most of us are literate and use the written word to gather information and inform our decision making. Increasingly we do this online, with social media and messaging enabling rapid, spontaneous global communication. But rather than freeing us from the need for clear, effective written communication, it actually makes good communication even more important. The less we communicate face to face, the greater the opportunity for misunderstandings. Of course, all writing communicates your message to people you cannot see and may never meet. It means you can influence more widely; it also means you must take care not to make assumptions aboutyour reader, especially those who see your public postings. Successful copywriting is constructed from carefully selected words, each with a clear purpose. It is written to prompt feelings, thoughts or actions. It is clear, concise and at times comforting. It is also comprehensible, even to those not yet confident users of your language. Reading this book, and following the techniques it introduces, will make you a more effective writer. Expertise in grammar is not needed as all the necessary jargon is simply defined and, anyway, some forms of business writing deliberately ignorerules. This book is for people who want to write for results. Each of the seven chapters in Copywriting In A Week covers a different aspect: - Sunday: Focusing your message - Monday: Using layout, pictures and colour to make words memorable - Tuesday: Writing effective letters - Wednesday: Making advertising work for you - Thursday: Communicating clearly with the media - Friday: Preparing promotional print - Saturday: Composing proposals and presentation visuals
Book Synopsis Successful Customer Care by : John H. Wellemin
Download or read book Successful Customer Care written by John H. Wellemin and published by . This book was released on 1997 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating and maintaining customer loyalty with good service is essential to the success of every business. This book stresses the importance of honest communication and shows how to turn customer complaints into a positive tool for improved goods and services.
Book Synopsis Teach Yourself the Internet in a Week by : Neil Randall
Download or read book Teach Yourself the Internet in a Week written by Neil Randall and published by Sams.Net Software. This book was released on 1995 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt: Teach Yourself the Internet provides a clearly written, step-by-step tutorial to the Internet which focuses on the use of basic Internet tools. The examples used in the book, for the most part, will be generic text, with screen captures of Mac- or Windows-specific features included where needed.
Book Synopsis Marketing in 4 Weeks by : Eric Davies
Download or read book Marketing in 4 Weeks written by Eric Davies and published by Teach Yourself. This book was released on 2015-01-29 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: Marketing In 4 Weeks is a comprehensive guide to contemporary marketing and PR, giving you everything you need to know in one place. Made up of four bestselling books in one, this book delivers a complete course in modern marketing. From strategy, mobile and ecommerce to social media, SEO and PR you'll discover all the tools, techniques and strategies you need to get your marketing right. This book introduces you to the main themes and ideas of marketing, digital marketing and PR, giving you a knowledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to work through it like a 4 week course or dip in and out, Marketing In 4 Weeks is your fastest route to success: Week 1: Marketing In A Week Week 2: Digital Marketing In A Week Week 3: Social Media Marketing In A Week Week 4: Public Relations In A Week ABOUT THE SERIES In A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead.
Book Synopsis Time Management In A Week by : Robert Ashton
Download or read book Time Management In A Week written by Robert Ashton and published by Hachette UK. This book was released on 2012-06-22 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: Time Management In A Week is a simple and straightforward guide to getting things done, giving you everything you need to know in just seven short chapters. From understanding how you work best, learning to say 'no' and simplifying your desktop, to effective scheduling, prioritization and delegation, you'll soon be on track to clear your desk by the end of the day. This book introduces you to the main themes and ideas of time management, giving you a basic knowledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to read it in a week or in a single sitting, Time Management In A Week is your fastest route to success: - Sunday: It all starts with you - Monday: Understanding your job - Tuesday: Organizing your workspace - Wednesday: Managing your workload - Thursday: Coping with your colleagues - Friday: Communicating effectively to save time - Saturday: Time management favourites ABOUT THE SERIES In A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead.
Book Synopsis Successful Consulting: Teach Yourself by : Anna Hipkiss
Download or read book Successful Consulting: Teach Yourself written by Anna Hipkiss and published by Teach Yourself. This book was released on 2010-03-20 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you are a consultant in any field, working for any size organisation from 'one man and his dog' to massive or thinking of moving into this field, then this is the book for you! Coverage includes: ·What makes a successful consultant ·Setting a clear vision ·Assessing resources ·How to write reports and give presentations ·Building up your customer facing skills ·Dealing with difficult clients ·Balancing your work with the rest of your life. Containing lots of practical advice, this book also features interviews with successful consultants who have a wealth of experience to share. Written in an accessible style, it will give you the confidence to shine in consultancy. NOT GOT MUCH TIME? One and five-minute introductions to key principles to get you started. AUTHOR INSIGHTS Lots of instant help with common problems and quick tips for success, based on the author's many years of experience. TEST YOURSELF Tests in the book and online to keep track of your progress. EXTEND YOUR KNOWLEDGE Extra online articles at www.teachyourself.com to give you a richer understanding of consulting. FIVE THINGS TO REMEMBER Quick refreshers to help you remember the key facts. TRY THIS Innovative exercises illustrate what you've learnt and how to use it.
Book Synopsis Successful Key Account Management In A Week by : Grant Stewart
Download or read book Successful Key Account Management In A Week written by Grant Stewart and published by Hachette UK. This book was released on 2012-03-30 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: Key account management just got easier 'This little book is a real gem' Professor Malcolm McDonald Key account management is increasingly important and must keep pace with its customers as they continually develop and evolve, often resulting in increasingly sophisticated buying structures. The key account manager therefore requires a wide variety of skills in order to be successful; this is not only an important job role in its own right, it is often a stepping stone to career development, leading to more senior management jobs. Successful Key Account Management In A Week is a week long course. On Sunday you are encouraged to Know your customer as success depends on a relationship that is both rewarding and valuable. On Monday you will Analyse your growth opportunities. The competitiveness of the company must be appraised to enable the identification of sales growth opportunities and all major accounts should be compared in appeal and position to give an indication of the strategy to be adopted for customers. On Tuesday you will Measure profits by account. You will be shown how to measure the profitability of major customers and to draw up league tables to enable profit improvement strategies. On Wednesday you will Plan for success, building on the analysis of growth opportunities and profit measurement already considered, to result in a best judgement final plan. On Thursday you will learn to Negotiate to win-win; success relies on understanding the difference between negotiation and selling and being able to conduct negotiations to produce a win-win situation in which the objectives of both sides are considered. On Friday you will look at Control activity levels and the monitoring of standards of performance to enable the presentation of plans and progress, allowing the measurement of success against these plans. And finally, on Saturday you are reminded to Manage relationships with an introduction to the Relationship Model which describes how business with a customer changes as it moves from a transactional or short-term sales achievement, to collaboration with long-term customer value and retention. 'This little book is a real gem, which you should read, use and keep handy for continuous reference. If you follow the straightforward guidelines in this book, your company's future is assured' Professor Malcolm McDonald, Former Professor of Marketing and Deputy Director, Cranfield University School of Management
Book Synopsis Instant Manager: Getting Results by : Bernice Walmsley
Download or read book Instant Manager: Getting Results written by Bernice Walmsley and published by Hodder & Stoughton. This book was released on 2009-11-27 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six national occupational standards for managers, is exactly what you need! Including a fascinating interview with Ruth Spellman CBE, CEO of the Chartered Management Institute, this is an inexpensive, concise but above all authoritative guide to getting results. Based on ten key questions, each chapter ends with a summary and action checklist to crystallise what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life.
Book Synopsis How to Deliver Good Customer Service by : Clive Harman
Download or read book How to Deliver Good Customer Service written by Clive Harman and published by Createspace Independent Publishing Platform. This book was released on 2018-01-22 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here's How You Can Quickly and Easily Get to learn all You Want to Know About "How to Deliver Customer Service" Without Leaving Your Home! You will be able to learn in Customer Service -Stand head and shoulders above the competition -Exceed customer expectations and encourage repeat business -Increase business through word of mouth recommendations -Attract higher quality staff and improve staff retention -To recognise that customer service is the key to successful, profitable and enjoyable business. The concept of 'Customer Service' is one that is often used without being implemented properly. But if your company lives up to these claims, you will create better customer relationships and a smoother, more efficient and more profitable operation. That if Customers are treated properly by staff who understand the importance of their role and how to fulfil it so as to maximise benefit to the company. Sounds too good to be true? Well, it isn't if you have the right training But instead of knocking yourself out trying to come up with just the right Information, you can now have it inside a new book called: How to Deliver Customer Service Which of These Powerful Techniques Could You Use after Learning? -Benefits of customer care -For Stages of customer Care -Barriers to Customer care -How to Make contact -Customer follow-up -Loyalty Marketing Programme -Handling customer complaints -Avoiding driving customers away -Dealing with difficult customers
Book Synopsis Management in 4 Weeks by : Martin Manser
Download or read book Management in 4 Weeks written by Martin Manser and published by Teach Yourself. This book was released on 2015-01-29 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management In 4 Weeks is a comprehensive guide to managing people, giving you everything you need to know in one place. Made up of four bestselling books in one, this book delivers a complete course in modern management. From managing and motivating people and teams, to performance management and appraisals you'll discover all the tools, techniques and strategies you need to get your management right. This book introduces you to the main themes and ideas of people management, giving you a knowledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to work through it like a 4 week course or dip in and out, Management In 4 Weeks is your fastest route to success: Week 1: Introducing Management In A Week Week 2: Successful People Management In A Week Week 3: Managing Teams In A Week Week 4: Successful Appraisals In A Week ABOUT THE SERIES In A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead.
